Comcast's 'Embarrasing' Customer Service Phone Call
HTML-код
- Опубликовано: 15 июл 2014
- A Comcast customer service representative refuses a customer's plea to stop internet service. The employees lack of respect seems to be indicative of the company's culture: it is not about the customer, it is about what Comcast wants. Comcast has also been in the news for its anti-union sentiment, lobbying, outrageous CEO pay and support for SOPA and PIPA, two bills that would allow Comcast to unfairly influence end-user connection speeds.
What do you think?
Is Comcast the worst communications company in the United States?
Get a FREE audiobook of your choice.
www.audibletrial.com/TheDailyC...
Subscribe to The Daily Conversation
/ thedailyconversation
Facebook
/ thedailyconversation
Google+
plus.google.com/10013492580452...
Twitter
/ thedailyconvo
Why does the military use waterboarding when we have Comcast Customer Service ?
Christopher Thompson why not do both at once
Christopher Thompson ROFL big rofl's thank you :D
it's true.
+Christopher Thompson Because waterboarding will not kill you.
+fastbike94 That is just way to inhumane.
+Frankie's Gaming and Tech Because water boarding would be a brake.
I used to work for Comcast. This is their loyalty department and they are instructed to try and push you to stay with them...one of the reasons I quit. They're terrible.
I had an interview with comcast before and I mean they are terrible. Like they list starting wage as 21 dollars an hour but its really 13 and I was like what? False advertising for sure. I mean I cant see where anyone could talk to people like this. I work for a call.center that respect individual boundaries. Their are things I hate about it but comparing that company to the company i work for i can still feel good about myself and the pay is decent.
Totally agree with you. I quit myself from Comcast loyalty because the managers just focus on keep the costumers but doesnt let me provide really good promotions to them. And because of guys like this one when I got a call from costumers all of them are upset because instead of get a good service they have been through useless and rude manners by other representatives.
Rebekah Craven they pay us not even 4 dollars here, I’m from the activation department, they have so many rules for this, is like they are trying to have the worst customer service lol
I am not pushy at all, but they (customers) still throw all their rage at me because irl they have many reasons to: not having the actual speed the package promises, sudden service disconnection, self install kits. It is what it is.
I'm NEVER working for that company. If I have to waste customers' time just begging them to stay subscribed to Comcast, I'm NOT DOING IT.
That's as insane as one would think watching the actors n the commercials somehow violate u thru the screen
The way he is so desperate makes me think that they beat reps who cancel services.
+darthjesus3444 Yes they do. They even fire brilliant tech support agents for helping people too much.
+darthjesus3444 They do.
Hahaha they probably do.
They do
Yeah....he sounded way too desperate. It almost makes me feel bad for the guy.
This caller deserves a Gold medal for patience.
Amen, I would just yell and threaten to get a lawyer!
jamesbo506 Why piss some one off so badly it just doesn't make good busness sense to me I guess when you get dowen to it only these compenies have a window of opertunety to get your busness once or maybe twice in a span of years . Pressure tactics have been around for as long as there have been things to sell.The best defense is letting them know there not the only fish out there.
Julie Bear Really! I would have totally lost it after 2 minutes. But he was recording it, so ....
Julie Bear ...and the guy answering him deserves to be fired
***** how is he right??? The caller wants his service disconnected, he should've disconnected his service!
The employee was just trying to win the call center contest. Whoever gets the most saved customers gets a $25 gift card for red lobster.
bhaha maybe
Lol Probably
Videosd sexy pictures of girls to check if someone else go to know somebody eat eat some is made from silicon
😩😩😩😩😩😩😩😩😩😩💀
nah, it was surely just pressure. comcast can escalate you for not meeting their disconnection and MRC rates. even a downgrade on services can affect metrics.
imagine having to break up with that guy.
Sarah P Tell me, why don't you want the best D in the country????
I am the number one rated lover. you wont get that anywhere eles.....
"But babe, I have the house with the number one internet. Why don't you want the number one internet? Why?"
That is so funny. Good comment!
LOL I can't stop laughing at your comment
Imagine what the rep's girlfriends have to go through every time they break up with him.
^
Well, ah I'm just trying to know why wouldn't you want my service.
But wait, so now.. Ok, Let me get this straight, why do you want to break up with me? I'm just trying to figure this out, why is it.. After 9 years..
I'd also imagine his girlfriends face would probably look a lot like your profile there after a while RustySporks.. Wondering... When .. It's gonna stop
RustySporks hahaha genious
YO. it's like he's breaking up with Comcast lmao
hahahahaha lol
are you seeing....another company?
awesome
Honest to God that’s what I thought 😂😂 ‘just tell me what you want from me and I’ll do it, but you gotta give me a chance’ 😂😂😂
More like getting a divorce
Omg! The caller handled that like a pro. I dont think I could have hung in there that long.
that's just the point...
Money is on the line
I would have hung up long before the call ended. All he had to do was notify Comcast in writing to cancel service.
I feel like these reps get punished for cancelling services.
Or they might even get bonuses for preventing customers from canceling, which is pretty bad as well.
Assmark Wait, why is that bad? Wouldn't you want to reward reps who are able to convince your customers not to cancel service? I mean, presumably without them having to be dicks to do it...
Jeb Beich Rewarding your employees is not bad, the problem with commission based sales/activities mean the employee is most likely not going to have their customers best interest first, but instead have the goal of making extra cash in their mind. Employees in a customer service position should be compensated in other ways, instead of making a commission on a sale or whatever, they should be paid higher hourly, receive more vacation days, etc.
ikr
Actually, they are. They might lose their job
this Comcast rep is so emotionally invested... 😂
no, he probably would get punished if he didn't do what he is doing
Superchad245 I doubt it he probably got fired or quit of emberassment because of this
Lmao
Gregory Smith the fact still stands, he probably was required to do it as part of his job, though he overdid it
If they were emotionally invested in providing the promised internet speeds...
Most break ups go over more smoothly than this.
Zach Woods Not mine.
@@allenbowers9082 oof
Is Comcast the worst communications company in the United States?
yes
its a dam good thing you cant grab people through the phone ;)
I can't find any decent shows and 24/hr news reports the most mundane things. Do we really need cable?
***** Not really.
Yes
(Senior Comcast marketing executive): "Sir, ummm I feel you should hear this"
(plays video)
(Comcast CEO): "I don't get it, why did he want to cancel our outstanding service?"
Sadly, this guy was probably a God at Comcast before this tape came out. He was probably employee of the month 12 months running. Had the highest retention numbers and was the model all other employees were compared to.
Now he probably feels so bad about this tape, he doesn't want to tell his boyfriend about it.....
@@marbardan lol, he's probably used this on his boyfriend already.
The poor guy probably takes a paycut if he can't convince enough customers to stay.
Not the customer's problem.
It's true, I work for Comcast, but that's not the way to keep a customer, disconnect then is just the final thing you have to do after try everything
@@poppinlochnesshopster3249 No, but I'd understand a rep trying to do this if that was the case. The management is at fault for this policy.
Mike White the management needed to take over the call because the employee came across as "the new guy on his first day ". Even hard pitch pushy sales people have a professional dialect. I would've maybe begged him for the info on the competition then beat the offer
@@michawhite7613 👏🏻👏🏻👏🏻
Comcast is terrible. I just disconnected service and had a very bad experience as well.
I wish I had the patience of that customer. I really do.
Rather than blame Comcast for their service, maybe you should look inward and ask if the problem is you. I have never had a problem with Comcast. They are a great people.
yup this guy has a ton of it. That rep is aggravating.
A funny Comcast cancellation department recording 630-557-0176
lol
@@aliadeeb6859 hahahaha nice fake account cumcast bot
And I thought I was horrible
+Joseph Stalin You were.
+Joseph Stalin in a totally different way compared to Comcast
pyrophobia133
Comcast was way worse
At least he gave them the mercy of death
@@crazedautisticanarchist9704
You win🤗
"Why do you want to cancel your service?" So I dont have to deal with people like you.
An important thing to add, is that this video begins after the Customer's Wife spent an inordinate amount of time trying to cancel herself before passing the phone to her husband out of frustration. Imagine this video being twice as long. Mother of God.
This guy must get a commission or bonus by preventing people from cancelling
Ya think?
There's an idea...
kaptaintrips
Duh!!
408Magenta
You're "Duh!!'ing" me and not the guy that wrote the original message...?!?
DUH!!
Well DUH !!!! YOU THINK D'HOLE
This is the worst form of customer service. Like, this is disgusting.
For real
Agent sound like a clingy girlfriend who just cant let go
mdgraves02
In my case, it's always the opposite.
I'm the clingy one I'm afraid.
To desperate I guess and a sore loser.
But I'm working on it.
One day I will behave and accept the fact and throw away my collection of handcuffs and chains.
It is his job
More like the clingy boyfriend... the boyfriends are WAY worse than the girlfriends.
@@girliemaemabunga5530His job is to be effective, not an overwhelming, anxious, argumentative, weird nincompoop.
I laughed when he said "number one internet service". Comcast Internet is absolute trash to say the least.
So true. It cuts out a lot as well. When you have grass roots complaints about the quality and you pretend to be the "Fastest Internet Provider" in the US when there is google fiber, you know they are giving BS
Still better than at and t 😂
@@AngelLaganzaBuico nope.
@@psyche1526 have you tried both? 🤣
As a billing associate who works for Comcast, this call is embarrassing. Regardless to what the retention agent's responsibility is, I feel that the agent was being a bully. Once the customer declined to provide a reason, the rep should have said " We really appreciate your business and hate to loose you as a customer but hopefully we will be able to service you in the future." When I take a call, I always keep in mind that you never know what a customer is going through. This customer could have just buried a loved one and simply want to take a break from it all, he could have been diagnosed with a terminal illness, or simply just want to try another provider. We have to respect the customer's needs and keep it professional.
Now why don't I ever get a reasonable and rational rep such as yourself when I call?!
As a customer service rep myself, I heard the customer stated his reason at least twice. He wants to go with another provider and then he commented twice on the unreasonable phone call, which is a really good reason why people leave. If you can't provide good service, people do leave, even if the product is supposedly good. This indicates to me that the rep wasn't even listening, but was entirely focused on responding. And that doesn't work.
i wouldn't support comcast if it was the last company in the world
tell me why ive been on hold for 3 hours 4 days in a row tryin to talk to a supervisor. im GONE from this disgusting company. 4 techs and they are clueless every time and never fix anything. the worst company ive ever tried to contact its embarrassing. this call is better than any of my calls the past 3 years that agent sound like a pro compared to the people o've calld. also why dont you guys WRITE NOTES EVER
You'd never last in retention then. He didn't do this right but we have to fight like hell to get saves. Ignorance is bliss in this case believe me.
This should be illegal if a customer said no we don't want to stay then that's it. They can ask once why they're leaving then after that no more questions about why they're leaving.
Yes this is harassment
@CollegeTalkTV, this is harassment.
I work with this company and we’re forced to do a loooooot of questions this department is the most hardest one from my point of view, I’m from repair department and we have to follow what the company says, I don’t really follow that because I don’t really care and I’m brutally honest with everyone and I say what I want to say , I don’t wanna feel like a marionette from the company:/
In Israel it's even worse. They continue to charge you even after you "disconnect". If you block your credit card, they sue you.
@@redcowcat8705 I never give a company my credit card to bill me.
How could 101 people dislike this video? Anyone who has to deal with this clown company has had to have their patience severely tested at least three times
Sometimes people dislike because they just dont like what video shows - its very confusing for many people: why they should like something that is actually so disgusting?! Horrible horrible Time Warner and Comcast service... Every time it takes 3 hrs to do anything with those companies. hate them both!
Maybe they disliked Comcast so it translated to disliking the video.
fluffynoses the 100 people that worked for the Comcast Customer service, plus the guy in the video that probably just got fired ^^
fluffynoses 135 now!
I cancelled them 7 years ago. Never looked back. Cable is an expensive joke in today's day and age.
laxpaint
Yeah at this point all you really need is an Internet connection and a subscription to something like Hulu or Netflix.
My problem is that where I live, they're the only internet provider. So if I want to watch Netflix or RUclips on my laptop (not my phone) or flat screen, I have no choice but to opt in. I haven't watched "regular TV", w/ the exception of streaming shows on HBO in 5 years as well.
Sling TV baby
Now cable companies are doing data caps, you may have no choice but to go back!!!
I'm seriously worried about those who down-voted this video. Everyone in the world knows Comcast has the worst customer service, including Comcast.
the disliked because the Rep was horrible
I think the problem is the customer's honestly. Comcast offers a superior service for bargain basement prices. They have always helped me out.
Maybe it's your individual experience. I know for a fact that I didn't believe that Comcast was so horrible. It took for our bill to skyrocket every month plus horrible services and terrible terrible customer service for me to want to be done with them. The customer service is seeming to get worse. I hope it will get better soon.
Barron Jones The only reason they increase the bill every month is because they are getting better and better as time goes on. Learning from past mistakes and investing in infrastructure. On a college campus students were asked how much money they could be offered to give up internet forever. Many said they would need hundreds of millions and some said there was no price. They got something they valued at millions of dollars for only a few hundred bucks. We should all be giving more!!!!!
No we shouldn't. We all have personal experiences and I'm pretty sure that you aren't taking the right surveys. Comcast is not getting better. The promotion of it is getting better but the service is getting worse.
We are paying for both the promotion and the service when the service is getting worse by day. We shouldn't paying for something that is too terrible.
Props to this guy for staying calm.
The sad thing is Comcast will fire this guy for training him to do this. They tell the Rep's if they want to get incentives they must get information, and must try to maintain customer relationships. They do not accept letting a customer go for no reason. The guy even said he didn't want him to get fired, but that's exactly what will happen. This is what Police Training is like, they train them to be lethal first, then to be detectives second. Then when these stupid cops go out and kill a black male who they think is a target it's the ir fault for being under trained? No, I think they were over trained.
I actually feel really bad for this employee. This is not how a normal human being interacts. This man was being forced to say these things or had an extremely specific quota he had to fulfill or he would get in trouble. Not saying that it pardons him from being a complete jerk, but it speaks volumes of how the company most likely treats their employees like trash.
Actually you're right :/ i worked for comcast customer service & completely agree it's the worst. But it's all comcast's fault, they want their agents to always offer & sale new services to the customers no matter what. no matter if you are in de billing department, technical support, solutions, etc, they always have to sale. This makes the customers feel really upset.
JediAnn Solo
Of course. You can tell the guy on the phone was really anxious and nervous about this whole thing because he knew his job was holding on by a thread.
I work at a call center, not Comcast but along with att. We have to ask these things but this man over did it a bit.
Thank you so much for noticing this 🥺
He needs to find another job. I'm skilled enough to not have to be this pathetic.
is this an alternative reality where the customers are all polite and reasonable and the customer service agents are annoying, senseless and disrespectful?
LAMO, right I would have loved to have customers this nice
Some say this customer service guy is still trying to convince the caller to stay with them to this day
and legend has it, that he is still subscribed to there service despite it getting canceled in the video.....ooooooooooooo
"Fastest internet in the country" *cough Google Fiber *cough
Google fibre offers 1 gigabit per second in select markets, while in those same markets comcast offers speeds of up to 2 gigabits per second *drops mic*
Omar Villalba can i get some sauce on that info
edit: Wrong, I just looked for myself at Comcast's offers for Kansas City, MO(Basically the hub of Google Fiber's business). Comcast's best offer is 105 mbps at about the same cost as Fiber's 1GB.
Omar Villalba for 900x the price *drops mic*
Firedude3542 *1Gb(gigabit) ,GB=Gigabyte
seviche100 chill tf out
This is exactly what the conversation sounds like when you want to leave the Church of Scientology!
LMBO!!!!!! I'm Dead!!!!! LMBO!!!!
Nah, it would be more like "Oh, well you're out, but you can never ever talk to, email, or be FB friends with any of our Comcast customers.
I was very surprised and impressed with how the customer kept his composure the whole time he was being hassled by the customer service representative
The customer knew he was recording it himself and knew Comcast policies that is why he acted the way he did. I suspect he is just a dick.
Hi Katie! Im one of your fan!
katieofcourse28
Nah.
His patience was only for recording purposes and expose how rutten Comcast are for everyone to hear.
He should have let Joe Pesci do the talking instead.
As someone who has undergone customer service training for Comcast, I can assure you that we know instructed specifically not to disconnect services immediately but after a period of 10 days even though we could, not to mention we are constantly reminded to push unnecessary stuff on customer to meet targets, it's really no surprise Comcast sucks big time and people have been noticing it and leaving services.
this call is a good representation of why i want to cancel my service.
That is one die hard comcast employee.
As a ex employee i totally agree that Comcast is a worst company in entire U.S.A and they are just making fool out of their customer.
Shaique Shaikh I'm totally agree with you, I'm a billing representative at this moment and now that I know how the service is definitely I wouldn't be a customer
Aside from the cringe worthy conversation that is going on, I am very very impressed and inspired with the professional and calm attitude of the caller. I learned a lot from this.
This isn't customer service, it's the retention department. Big difference.
Do not blame the customer service rep, he is following Comcast policy. Blame the executives who make the policy decisions such as this.
right!
Northeast haha i think he's going a bit beyond the job description lol he must be a bit mental
No, no he isn’t.
Comcast: well treat you like you're the last customer in the world.
They are number one yet they still care about the little guy. You don't get that with other companies.
so which comcast office do you work for?
+Me Damnit I don't. just a vigilante customer.
How does being a vigilante customer work?
The way the customer handled this was absolutely superb. I would have done the same. I commend him for his patience and staying cool. Not easy!
The first time I had to disconnect an internet service I was nearly in tears just because they wouldn't let me end the connection and they couldn't explain why. It took almost half an hour.
Only half an hour?! Geez, that's lightening fast (seriously!).
all you have to do is send a written notice to conceal service and avoid talking to those rude Comcast employees
jesus christ, I get less resistance breaking up with my girlfriend
How'd it go? Are you still breaking up? Probably faster than this poor guy with comcast
Hmmm, I have comcast and this gave me a great idea. I will call to cancel and hopefully the rep will convince me to stay by giving me major discounts! Hooray! Hope it doesnt backfire lol
Crap yeah!
Tends to work actually
it does work. I do it at least once a year.
I work for comcast and i would never in my life fight this hard for comcast. I swear to god this dude is taking it way too personal. I would have cancelled the customer’s service asap.
The call center rep is just trying not to get fired.
He sounds like an ex-lover who can't believe he's being dumped. 💔
"Rogers" in Canada will transfer you about 10 times before you finally get to cancel. They basically make it as irritating as possible so that you will get so frustrated you just hang up the frigging phone before actually cancelling.
To phrase it more realistically, they drag out the time with which you make your decision in order to get you to think it over. Inevitably they will at some point transfer you to someone that will suggest something like 3 free months or whatever to get you to think about that while they transfer you another 5 times. You are right that nobody that actually needs to cancel is going to hang up, but you damn sure want to the whole time. I suppose I was expressing my "inner-brain-anger" more than the realities of the process there, haha.
***** if i were bill gates i would supply not for profit interelnet and telecommunications everywhere Rogers is/goes. I fkn hate that company more than any other. Telus is not cheap, but I use them now because their servuces have alwaus been awesome and good customer service
Not really. I had to friends who were moving to areas where Rogers was not available and they got through fine. You speak with customer service and they transfer you directly to retention. They may have had rerouting issues when you called.
Wile E. Coyote Rogers has more "saves" than Herik Lunquist.
Sorry to necro, but I agree. Unless you specifically state you're moving to an area without Rogers service, they'll keep you bounding between being on hold and getting yet another person asking why you'd like to leave for over an hour to cancel.
I'll have my lawyer pull the call where your sales rep lied NUMEROUS times!!
come on google fiber come on im still waiting....
I'm still stuck with dsl with 7mb/ps ans 3mb/ps upload
+DoctorVic There the number one provider lol. They make money from invisible data. They're straight if they stopped shop tomorrow. Trust me I work for atnt and i hate Comcast they don't let you cancel like these people. Atnt has great customer service.
I hope they get fired
he will not get fired becouse he is exactly doing what he is payed for from comcast!
Ometen
He'll get fired as the scapegoat. He may have been doing what he was paid to do, but he also exposed the practice.
chichidark yea maybe but i doubt it :D
I hope he doesn't get fired for doing exactly what Comcast told him to do but I'm sure he will.
GOOD GOD WHAT ARE YOU
That dude is still dating his 1st grade girlfriend
It's easy to have bad customer service if you are a monopoly.
This caller sounds like he's on trial and repeatedly pleading the 5th.
This pushes me further away from ever being a Comcast customer. I would never want to do business with a company that would do something like this.
The guy on the phone gets punished if he does the cancelation, that's why he's desperate for the caller to disconnect anywhere else but on this call.
+Kingzander24 yeah ATnT has 1Gbps
That's abuse, almost psychological abuse, and Comcast needs to be investigated IF there was any justice in that country.
I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company. That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address. They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap.
Four years later, the present, I decided to cut the cord. I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent. I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me.
So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing.
I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go.
I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1 , only because you cannot enter a Zero.
Update;
Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. and 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.
Wow, that's terrible! Just disconnect his dang service already! He doesn't owe you an explanation!
Never getting Comcast. I do not want to go through THIS harassment if all I wanted to do was cancel my service
Why don't you want faster internet?! WHYYYYY?!
My late wife would’ve said “Look M.F’er! Cancel my Comcast.
corporate america at it's finest
drpapa26 its*
Better than a socialist America where you have absolutely no choice.
Real Heel Ryan Like now?
@@firemarshal2629 what choice do you really have between Comcast? They have a monopololy almost everywhere
@@firemarshal2629 bruh in capitalist america there are monopolies slowly eating up small businesses
Edit: I noticed your fascist flag in your pfp. Don't try and hide it. I've already got screenshots
Comcast is number one not because of their "incredible" customer service. They are not number one because they provide fantastic product at a "great" price. They are not number one because of customer satisfaction. They are number one because they buy up all of their competitors and the laws do not force them to rent out bandwidth on their lines. They are the only provider in their areas and they own the most amount of service provider area in the nation. The only reason that Comcast is embarrassed is because this got recorded and went onto national news. Every time I had to call Comcast for something it was like this. They increased the bill regularly but I don't get anything more for the fee. Then when I try to reduce my services it seems like the cost goes up even more than when I had more services on my account!!! They ARE number one for the biggest fraud in the nation though!
Look, I have worked in the costumer service department for Comcast, they literally make you be pushy. They literally don’t care if you solve their problems or not, we’re told we just have to wrap them up by being polite. We were forced to sell mobiles, regardless of the department, that’s their priority right now.
Same! We are from technical support for internet but part of the metrics to pass is to sell mobile lines. If you didn't follow the call flow with the part of planting a seed (or seeling part,) it'll gonna be a call out or escalation
That’s AT&T
I work in customer service and this is literally the worst customer service phone call ever. there is no reason this should have dragged on for 8 minutes. I would have asked for management. This is COMPLETELY unprofessional.
Katie C and I can only imagine how long it took for them to actually answer his call.
Actually, I'm pretty sure I remember that the recording of this phone call started after 10 minutes where the rep was hounding the man's wife.
He checks the box of every way you DON'T talk to a customer. Rude, berating, beleaguering, condescending, desperate.
Comcast is number 1 in Internet and cable... I laughed so hard at that.
Comcast is the worst, I just cancelled my service. Does anyone else think that $80.00 is way too much for internet alone? I sure do. Screw you Comcast.
+wsieb it depends on speed
call and ask for Retention, and ask for offers
+wsieb A first time bundle of phone,internet, and cable TV with a few Premium movie channels, may be less, but within a couple years you'll be paying what you're paying now, since it's a sales gimmick,no such thing as cheap at cable, but consider once a selling point was no commercials, cable got 3rd party production companies to fill in since they played over the air programs that were made to have ads inserted and were shoreter leaving a time gap without ads. Then cable cried to Congress and the FCC, 'We can't make it without more revenue.' An actual statement in Congressional hearing meeting. By then ALL the cables across the country had been installed, and communications equipment sailed into the digital world, making electronics devices become obsolete before actually failing, hence little overhead in maintenance. Famous is when a new venture(phone over the cable VOIP)customers became guinea pigs to flush out the flaws in the systems, and when a lack of service due to problems for any length of time wasn't compensated for, well, you then effectively paid for their research and testing of their equipment. It should be as free of defects before sprining on the public, or at least give credits when service is down due to their failures. Good Luck
Peace
+Luis De Santiago as i am aware theres no code on the csg for 100mb up nd down
Wow.....we only pay 35$/month here in Germany...usa residents getting ripped off by monopolies....
this guy sounds like he is trying to leave Scientology
"What about Comcast makes you want to cancel" "Uh, the customer service"
I gave an old modem to a friend. He registered it with Comcast. Comcast then charged me for the usage. I called them on 4 occassions to have the modem removed from my account and we both made a trip to the store and they still screwed it up. Comcast is horrible! Too bad there are no other cable providers in my area.
Welcome to the world of retention. Tough job, been there and the rep was trying hard but honestly dealing with a customer that is refusing to give an objection is worthless. I would have just disconnected his service and moved on.
There should always be an online implementation of cancellation so that no customer has to deal with that, and labour can be put to better use. Just click, and it's cancelled.
I work in tech support over the phone. I would be so happy with a customer who was this quick and wanted to get their query over and done with
My dad was talking to comcast and this guy mentions the pricing in McDonald's lol. My dad was pissed.
imagine trying to break up with this guy
Wow the customer had some straight up patience!
He has the full right to disconnect weather he wants to or not.
They must have wips and hot pokers for retention service reps that don't retain.
some guy is threatening the retention rep while on this call with a HOT ROD lmfao
The customer service rep sounds like a dysfunctional ex-girlfriend.
This is what Comcast executives don't understand. They say that this rep is an embarrassment to the company but they are the ones putting pressure on lower level management for retention numbers. This guy was an obnoxious tool but he was doing what he was told to do. Don't blame him blame the big guys in PA
What the hell is this representative problem, just do what the customer want it.
They treat agents with losing their job for cancelling, it is psychological abuse. Can't u see it?
Wow, so glad I ran across this Comcast video review, I was seriously considering switching to this company but after seeing and hearing how the rep handles their calls I think I'll just stick with the cable company I'm with.
This customer rep is crazy as hell. He sounds like a damn jilted lover. You can't make customer stay with a service they don't want period.
In America you pay 100$ for a normal internet package ? Jesus Christ are you people being juiced or what ...
~$170 a month for TV, Phone and Internet, going up in small increments each month. Yeah, it's that stupid.
WolfBane wow,I couldn't fathom what would happen if our ISP cranked up the prices like that. As of now we have an internet package which has the minimum 5mbit DL/1mbit UL speed (no caps) but also includes TV (digital / IP TV 100 channels + movies library,your personal media cloud storage but is just 5gb and the tv decoder supports DLNA ,x264,divx and xvid codecs... That last one surprised even me back then. You get it for free,same as the WiFi modem but you have to be 2 years with them). Oh it also includes phone (you get a phone number for your home). We pay like 30 or 35€ a month for this.
If you upgrade to a more expensive package you get HBO / HBO GO a faster internet ,more channels...But it's too expensive for me.
Look you can see for yourself . Our provider is Telekom Slovenia ,if you go to the site and find the English version you'll see (or use google translate). I'm saying this because I've met people online who would say I'm speaking nonsense ...well this is why competition in capitalistic societies is a good thing. Though to be honest the ISP we are with is a clear example of monopoly... But for some reason the prices are OK. Though mobile services are expensive but the signal coverage is 95% ,so there's not many places that don't have a cell signal. We only have 2.5 million of population so it's not so hard for the carriers to broaden the coverage area... America however is one ginormous country...much more difficult to please customers
Tomi Golob I honestly wish I had an ISP in my area like that... We get the same download/upload speeds.
I believe you, mostly because I find humanity as a whole to be more inclined towards immorality than morality.
I've heard of foreign countries having amazing internet speeds and prices, and it really makes me sick to my stomach... Not mostly because I'm jealous but more so because I just can't afford my bills and I really don't need this kind of... "Stuff", to put it lightly.
The more I live here the more I wish I could find "freedom" somewhere else.
WolfBane I feel for you man...must be very frustrating for you as a consumer . I made a mistake though I get 500kb/s which means we have a 4mbit line. But bittorrent overhead eats up a couple of kb/s so...it's more like 450kb/s
I dunno I pay 40 bucks a month for a mid tier package. But then again I don't have Comcast, thank god...
1:36 "We are the number 1 internet and TV provider in the entire country" Nope. Just no.
Their pay depends on it. "When you call in to disconnect, you get routed to the Retention department; their job is to try to keep you. The guy on the phone is a Retention Specialist (which is just a Customer Account Executive who takes primarily calls from people disconnecting their service)."
God I hate Comcast
DawgzofWar And God hates Comcast.....
marbardan Even Satan hates Comcast
Rick Evans Tragic, isn't it?
Jacob Best FYi I do not have anything against Catholics. I'm just saying that to make a point. Sorry if I offend anyone.
And everyone else. Think of them like a person who can't stop hurting others, but STILL thinks they're infinitely better than everybody else.
I think I'd just say "I'm going to hang up and my account had better be cancelled, this call is being recorded. If it isn't cancelled I'll report you to the Attorney General"
Comcast has a complete monopoly of cable in NH. They price gouge by more than doubling the rate after the 2 year contract ends. Because they are the only game in town I can't cancel so I'm force to have my $125 bill go to $280. Really shameful company. They have satellite but the internet on that is useless
Whew. There is no way my conversation with this guy would've been as calm as this.
LOL.... He goes from saying 100mb internet to 105mb internet towards the end.... when in reality they give you like 15mb while you still pay for 100mb. "Guaranteed" my ass.
I'm sure Comcast is dancing on the line of harassment by doing this.
The representative to me sounds like he has an attitude. This is not a good representation of any company. They need to reform their customer service. I will stay clear of Comcast.
So they’ve been overcharging “at least $100 per month” and this guy was with them for 9 years. Amazing.