DIY Destroys Gas Combi Boiler , A day in the life of a Plumber / Gas Engineer
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- Опубликовано: 22 мар 2018
- RAVENHEAT HE98s COMBI BOILER Tonight, we've been called out to a leaking boiler. So, this is a boiler that we've actually installed, so it's an absolute top priority that we go out to this customer. So, what I'm going to do it is, we've done a few recordings of what happened while we were there. So, I'll show you them now. So Mackie gone out to this instal and Mackie the engineer that is on the site.
So it's about eight or nine o'clock on Friday. Customer's called to a leak on a boiler that we fit. It's a Ravenheat. It's all wet in the combustion chamber. Leaked through, now I've got water on the PCB on the display, dripping out if the display, dripping everywhere.
So, the outcome of it was the customer has done some DIY in the bathroom, and they put a new waste pipe in and they put a joint directly above the flue and that joint's been leaking and what's happened is all the water has gone down the flue of the boiler. So the customer themself have damaged the boiler. So, we're going to have a word with the manufacturers, we'll have a word with Ravenheat and we'll ask them to see if there's anything that they can do to help the customer. Because at the end of the day, it's still our customer and even though, you know, they've made the mistake, we're still going to do what we can to see if we can help them rectify the problem.
But, it just goes to show, DIY, people doing DIY, it's not always a good thing and this could cost them quite a lot of money. They may have to buy a new boiler because of it. But we'll see. We'll see what happens on Monday when we can get hold of the manufacturers. Thanks for watching. 
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Nice to see there are honest tradesmen around who go the extra mile, even though the customer was at fault. You didn’t have to do that for them Alan so massive credit to you. 👍
Just had an update, Customer phoned last night ( Friday night ) we went out straight away, contacted Ravenheat at about 9/10 pm Friday evening and John Wilson went out and sorted it Sat Morning and repaired it, Ravenheat sorted it free of charge within 12 hours or knowing the fault, amazing service.
Allen Hart that's great news I. Wonder if any other manufacturers would do that
Very good service from Ravenheat and it wasn't something we expected. gave us a good feeling though knowing that we could sort this for the customer. Thank you for watching
i suppose this is a potential at any time depending on the weather if torrential rain ever got into the air intake of a flue... its not like this leak was aimed into the flue hole directly it was hitting the top of it... is this just a seriously rare occasion which exploits a fault with their flue design..
sometimes manufacturers will fix something quickly so not to expose their faults in rare situations like these this with having an added benefit of looking like top class customer service..
im only offering a more speculative view not intentionally pointing fingers... appears like good service tho so good for them..
Hi Allen what did you say to the manufacturer in order for them to repair the boiler foc? Just asking for future reference. I've never really been a fan of ravenheat, why do you rate them so well? Thanks
That is bloody good service and fair play to the manufacturer. Gives some faith in there product
All credit to Ravenheat for excellent customer service...
As for John Wilson, I met him early 90s and haven't seen him hm years.. Great to know he's still in the industry...
Total respect to him, top bloke...
John Wilson is a great bloke , I met him once at a trade show and spent half an hour chatting to him and he is a very knowledgeable guy and gave me some great tips.....👍
As someone with a engineering background, I enjoy DIY, but I know sufficient to know where my limits are, and know when not to attempt DIY. Boilers and anything gas-related are one obvious example. Mains electrics, another (even though I have a degree in electronics, I hardly touch anything above 12V!). Safety first, every time. This video is a reminder that danger lurks everywhere, and a little knowledge can be a dangerous thing.
My first job involved working on automated test equipment, so I especially enjoy watching people fault-find, diagnose and repair equipment. Sadly, I am unable to work now, due to ill-health, but I can still enjoy seeing other professionals, like yourself, servicing equipment properly.
Thank you for taking the time to watch my video.
I had a similar experience a few weeks back when we had all the bad weather, had a flooded vokera maxin, thought it was the main heat exchanger burst but the pressure was fine, upon opening it up I found the heat exchanger was fine, then the penny dropped 😳, checked the flue terminal and sure enough, large icicles thawing out and dripping straight into the flue. Knocked off the ice, dried out the boiler and everything was fine in the end, just shows you though, the endless possibilities when it comes to boiler problems.
Great customer service from ravenheat, makes me wonder weather I should try them
Excellent video, and seems like a perfect result, DIY ers beware, that's an expensive mistake thanks allen
Thank you for taking the time to watch my video.
If you don’t lump all DIYers together as bad, I won’t lump all qualified has installers together 🤛
Such as the Worcester expert who told me by 40CDi I installed 10y ago was “knackered and would be too expensive to repair as the heat exchanger had gone” when I fact there was a simple airlock. He was 100% sure heat exchanger was beyond any further use. His diagnosis made no sense to me.
BTW - I didn’t ask him to come fix anything, this was a regular service.
That would have cost me dearly. So not all experts are experts. Not all DIYers are idiots.
Great videos by the way. 👍
Graham DIY No room for DIY with gas, We need good gas engineers, Bad gas engineers and diy drive down the standard and price.
Allen Hart yeah never any problems with qualified people....
www.dailymail.co.uk/femail/article-3834745/Privacy-obsessed-couple-build-windowless-family-home-Essex-woodland-claim-250-000-bat-box-worth-penny.html
I would have thought the boiler manufacturer would have said that they are not liable and to claim on house the insurance
Whats best way to ask you a question. I.e twitter???.
Can you an where do you get the fittings to link magnacleanse to fernox mk2 flush machine please. Great videos keep them up 👍👍👍
excellent service from raven. they've gone above and beyond!! You've still got to pay the engineer though. i hope the customer will pay for your professional advice in future before attempting any more diy!❤
So what about rain water ?
Oh ek, just proves the point, every man to his own trade, cannot see the manufacturer coughing up for diy disaster
I have just spoken with John Wilson from Ravenheat and they have said its not a problem and they will repair it for the customer, Amazing service TBH, Thanks for watching
Allen Hart wow i am surprised, but I am obviously pleased for you client and you, i also think that it shows that the manufacturer appreciates you as well
Shouldn't you be coring the flue hole in your installation in a slightly downwards direction to the outside world so water doesn't travel in via the flue?
No its the opposite to that, we have to core upwards to outside so the water from the condensate runs back into boiler, flues are not designed to have a full bath empty above them. Thanks for watching
MGB 72UK you would have condensate dripping all over your pathway I’ve seen a constant drip from a flue condensate start eating away at the concrete below because it was running downhill from boiler hole the size of an egg that was only after about a year was a nightmare re drilling flue hole
Everyday is a school day, Thanks for watching
No,slope toward boiler.Condensing boiler.
There's a lot of dodgy DIYers out there but unfortunately there are also a lot of very dodgy so called tradesmen who have all the correct qualifications, tools and recommendations but still do a crap job, I've renovated and extended 2 houses and sadly come across a few of those! The problem is some DIYers try to tackle jobs way beyond their ability
People think plumbing is easy, I find all sorts of disasters that Mr. DIY has caused, my pet hate is those garden tap kits people insist on installing, you get a self tapping valve and cheap piece of hose to go through the wall, they always end up leaking.
If plumbers wasnt robbing bastards then people woundnt try to do it themselves
The going rates for an outside tap to be installed by a plumber is anywhere between £50 - £120 depending on what is involved. That is fair and not robbing.
@@bigjak7358 plumber has cover cost of tools, cover cost of certification, cover costs of work vehicle, fuel and mileage and maintenance, cover cost of quotations e.t.c. its a difficult game to be in and if you're not charging at least £20 an hour you might as well go and work at tesco
@121bham Haha, you see it all over RUclips. I've got nothing against trades, but the reality is most of this stuff (And I exclude gas here, I'm just responding generally about DIY) is not rocket science. I DIY'd 90% of my renovation (with a little guidance from some tame tradesmen) and it saved me thousands and thousands and thousands. Not that I've had any, but I'd need quite a few major disasters before I drop below break even. With that said, some/many DIYers are disaster zones - but hey, that's more work for the trade right!
And, frankly, when I did employ traders due to time, I found myself less than impressed. Like the chippie that walked away leaving a visibly unlevel door frame. Thanks, pal.
I’m an electrical, mechanical engineer and plumbing is very easy
instead of leaking diy piping could have been same effect from heavy rain.... surely the flue shouldnt allow water to drain back to the boiler!
I doubt that heavy rain could put that sort of volume of water onto the flue. The flue and boiler can probably cope with a bit of limited water ingress and deal with heavy rain.
Not your fault but perhaps it's time manufacturers look at making plume kits standard
Baxi have a built in drain so this doesn't happen,
even with plume kit it will stiil go down air intake as alan has said baxi have a tray to collect water ingress down air intake with a hose that goes to condense trap
Always ends up knocking out the fans, Worcester Bosch are particularly bad. It can happen across manufacturers mind you. Yeah flue terminals seem to be an issue sometimes or a bad install. Sometimes the turret isn't installed correctly.
So if somene pours 1 or 2 litres of water down there than the boiler is kaput
I am guessing it would be the same with most boilers on the market. I have seen other boiler brands in a mess inside from water coming in air intake. Thanks for watching.
OMG I bet the customer had some humble pie to eat when it turned out to be they’re cock up? 👍
I am just going to set off now and meet John Wilson from Ravenheat. see if we can mend it.
Allen Hart Tell him I said Hi, and every time he mentions copper or brass he has to put a fiver in the charity pot 👍😂👍
Well done guys top blokes because very few would go this far to help a customer 👍👍
Seems pretty shoddy design that an appliance designed to have an external flue apparently isn’t suitable for the environment in which it is intended to be installed. A similar amount of water could fall on it in a heavy summer storm, from a peeking gutter of someone watering plants near by. Are the flues deliberately installed with the exhaust higher than the combustion chamber? Most seem to be, I assume this is to catch liquids condensing in the exhaust stream.
Chris B , unfortunately this is another design flaw with condensing boilers! With older standard efficiency boilers you could fit the flues with a slight downward angle to help avoid water ingress.
Gotta be a design fault on the flue cus if it were constant driving rain as apposed to leaking pipe above the flue still has failed. . So too right on the boiler manufactures having to rectify it free of charge. .
But why the DIY comments? Was flue fitted wrong? ? Or is this referring to job on leaky pipe above. .
Water was fall bore above flue. Not sure any boiler would allow that. Thanks.
In this case it was bad DIY that caused the water flow but it could easily be a broken or blocked gutter or even snow-melt; how often do you see marks on walls where water has been where it shouldn't be. It seems unfortunate that such things can cause such a major boiler failure - and to me surprising given the terminal seems to incorporate a cover. Unless the water flow was really major, shouldn't the condensate drain take care of it? Still, all credit to Allen and the boiler manufacturer for their actions. ACtions like these promote a good reputation which in time always leads to more business.
Lmao
Shocking.
Don't fit ravenheat boilers they are shocking
Maybe the boiler was not designed to cope with wet weather! OK score it to DIY but flue should be designed to cope IMHO. Whatever next - boilers not designed or fitted to cope with cold weather clearly a DIY issue too. 😉
Boilers are not design to have a full bath load of water hit them, Alls well that ends well anyway, Customer is very happy to have it fixed for free. Thanks for watching.
DIY! Stick a new boiler in! Serves em right...
Diyers should know their limits that is shocking, wouldn't have cost much for a plumber to do that new waste connection, perhaps even the same guys who did the boiler? Stick to your own trade I bet the home owners are office working yuppies too with no experience of plumbing except a RUclips video.
Ban DIY job done.
So if you can't afford to pay a tradesman you just live in squalor?