Customer Success with SaaS

Work through approaches to focus on customer success and product adoption. In a SaaS model, with the ability to sell incrementally, it becomes critical to establish a process, organization and key metrics that support product usage and value to customers that drive key metrics for product adoption, retention, and growth. We will review the role and responsibilities of customer success managers and mechanisms such as customer success plans, playbooks, customer health scoring, and more that can help your customers deliver value to their end-customers.
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[@sofiajoris1769]

Wow ! Thank you for that very complete explanation 🙌

[@kS-uf7jo]

Which session is the one with Customer Journey mapping?