Hi. Is there any way to remove a device from someone else's account? I recently bought a DP2C peephole camera from a pawnshop - whole package, with instruction, mounting kit etc. But I cannot add it to my account because it has been added by somebody else, and there is no way to contact this previous owner. Can you help me with this and remove this device from his account? It would be nice addition to my other EZVIZ cameras, but if I can't connect it then I will have to throw it away - waste of money and natural resources. Please advise. Cheers!
Hi there, please send us an email at support@ezviz.com with your device serial number and our customer service team will take a closer look at your cas. Thanks!
@@collaovet1903 Unfortunately, support was unable to help me at all - they can't remove the device from somebody's account and the device can't be added to two accounts at once. Why? "Security reasons". Seriously? A doorbell with no memory other than optional sd card? Guys, you are forcing people to throw out working devices, thus producing unnecessary electronic waste. Shame on you!
Hi plz plz tell me how to unblind camera Ezviz someone give me this camera but when i scan it show old owner mobile number but i Didn't know how to unbind from number because i didn't know old owner number plz help me 😭
This is the most useless setting in all the cloud devices I have used...I do not fxxking have two mobile number at the same time...how am I supposed to delete the old one???
I have just done that. And the live person said the Tech team will not deal with account issues....blablabla....and asked me to contact the seller??!! Are you kidding me? I bought this years ago. And it is your own Brand!! I can't be the first/only one. Why en earth you don't have an option to unbind? Am willing to provide all those years pictures to proof that it is my camera.... there is zero support and willingness to help.
Hi, if you can still login to your current acount you can remove the device form the account, and then register a new account with your new phone/email and add the device to it. If this cannot help please send an email to support@ezviz.com and our customer service team will be able to help. Thanks.
Hi. Is there any way to remove a device from someone else's account? I recently bought a DP2C peephole camera from a pawnshop - whole package, with instruction, mounting kit etc. But I cannot add it to my account because it has been added by somebody else, and there is no way to contact this previous owner. Can you help me with this and remove this device from his account? It would be nice addition to my other EZVIZ cameras, but if I can't connect it then I will have to throw it away - waste of money and natural resources. Please advise. Cheers!
Hi there, please send us an email at support@ezviz.com with your device serial number and our customer service team will take a closer look at your cas. Thanks!
I have the same problem!
@@collaovet1903 Unfortunately, support was unable to help me at all - they can't remove the device from somebody's account and the device can't be added to two accounts at once. Why? "Security reasons". Seriously? A doorbell with no memory other than optional sd card? Guys, you are forcing people to throw out working devices, thus producing unnecessary electronic waste. Shame on you!
Did you get those resolved? I the same problem
@@raulramirez4991 No solution to this, Ezviz refuses to help. "Security reasons".
Hi plz plz tell me how to unblind camera Ezviz someone give me this camera but when i scan it show old owner mobile number but i Didn't know how to unbind from number because i didn't know old owner number plz help me 😭
We buy the unit and it allready have account how to delete it???
This is the most useless setting in all the cloud devices I have used...I do not fxxking have two mobile number at the same time...how am I supposed to delete the old one???
Hi, please send us an email at support@ezviz.com and our cutsomer service team will take a closer look at your case. Thanks.
I have just done that. And the live person said the Tech team will not deal with account issues....blablabla....and asked me to contact the seller??!! Are you kidding me? I bought this years ago. And it is your own Brand!! I can't be the first/only one. Why en earth you don't have an option to unbind? Am willing to provide all those years pictures to proof that it is my camera.... there is zero support and willingness to help.
Thanks ❤❤
i want to unbind and forgot my email
help me please
how to fix this 'The device was added by non-ezviz account.
Hi, please send us an email at support@ezviz.com and our customer service team will be able to help. Thanks.
What if its a wrong email?
I send you an email for support but I didn't get any replay, it's been 2 days now
Hi, sorry for the late reply. You can also send us (@EZVIZ) an direct message via facebook and we'll come back to you asap. Thanks.
how to add to laptop if it is already added to another device.i.e mobile
Hey there i forgot my old email and i have a new phone and email but the same camera how do we remove yhe old email
Hi, if you can still login to your current acount you can remove the device form the account, and then register a new account with your new phone/email and add the device to it. If this cannot help please send an email to support@ezviz.com and our customer service team will be able to help. Thanks.
Hi i have and issue with my cctv that is the mobile with which i have registered with the no it has been lost what to do 😢
Hi there, please send us an email at support@ezviz.com and our customer service team will be able to hlep. Thanks!
Please help me. I tried it but it didn’t work😭😭😭🙏🙏🙏🙏🙏
Hi there, our customer service team is always ready to help. Please send an email to support@ezviz.com and we'll take a closer look at your case.
Is the problem solved ?
same Q@@sleemmohammad453
Help me plz ezviz terminal delete hoy na
Nhi ho rha hai yrrr
Cloud play app
wth, his mom is a dog...
Support
Hi, please send us an email at support@ezviz.com and our customer service team will be able to help. Thanks.