TOP 5 CARS THAT ATTRACT THE WORST CUSTOMERS - Car Dealer Therapy 21-02-2024

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  • Опубликовано: 29 окт 2024

Комментарии • 97

  • @ianrobinson68
    @ianrobinson68 8 месяцев назад +2

    These therapy sessions are a great on my journey to work. Nothing you need to watch , it’s just to you two talking so I can listen which is great. Maybe be put out as a podcast if you don’t already.

    • @cardealerpro
      @cardealerpro  8 месяцев назад

      It’s on Apple Podcasts 👍

    • @ianrobinson68
      @ianrobinson68 8 месяцев назад +1

      @@cardealerpro probably why I’ve not seen it , I’m on Spotify.

  • @petewatson4093
    @petewatson4093 8 месяцев назад +2

    Another great video and true reflection.
    Thanks again
    Pete
    Turnbridge Autos Ltd

  • @martin1125
    @martin1125 8 месяцев назад +4

    Customers expectations are getting ridiculous and almost impossible to manage! Lots of people want a brand new car for 3k it's a joke, they think we should do a nut and bolt restoration on them and sort anything out that goes wrong for the next 12 months

    • @Graham-rc1cp
      @Graham-rc1cp 8 месяцев назад +2

      They always did, I can remember someone asking if a £100 car had a full service history…

  • @Graham-rc1cp
    @Graham-rc1cp 8 месяцев назад +2

    I found the worst customers to be those buying the cheapest cars - stuff at £1-1.5k (maybe 4-5k these days) were generally lovely, no hassle, never saw them again.
    The £100-200 cars…that was their life savings and they wanted a brand new car…

  • @roystonvehicles9129
    @roystonvehicles9129 8 месяцев назад +1

    Best thing to say if they just seem a test driver type is to say subject to the test drive are you in a position to buy it?

  • @mrbigvanlife7130
    @mrbigvanlife7130 Месяц назад +1

    I’ve bought and sold boxsters and OMG 😂. One had an RAC check on an immaculate 3.2, all stock, N spec tyres and FMDSH . RAC report was a serious a@se covering report - even reported the engine was suspected knocking when the tiniest noise was the shiny logo on a brand new serpentine belt making a slight reflective noise as it passed over the idlers. Buyer saw sense and still bought it and it was a lovely car.

    • @cardealerpro
      @cardealerpro  Месяц назад +2

      Hopefully we’ll get a sensible customer 😬

  • @roystonvehicles9129
    @roystonvehicles9129 8 месяцев назад +1

    I advertised a mint low miles mgtf all last summer, started 3k ended up at 1295,still couldn't sell it, then out of the blue an old guy rang from an old advert in classic car mag, I've still got one but waiting for spring, don't think I'll be buying any more, seem to have had there day.

  • @davidbennett906
    @davidbennett906 8 месяцев назад +1

    Thanks for another nice vid lads, and this one was even more entertaining. Honesty with a dollop of humour! What more could we ask for! 😄

  • @FlippinMotorsUK
    @FlippinMotorsUK 8 месяцев назад +4

    As a trader anything cheap BMW, Merc Audi. Selling £2/3000 they still expect a 30 grand car. Never get asking price for them and loads of messers. I'll stick to me Fiats Fords Citroens etc. Selling nice cheap little cars to nice people

    • @cardealerpro
      @cardealerpro  8 месяцев назад +3

      Selling Nice Cars to Nice People, that's our motto too mate!

    • @FlippinMotorsUK
      @FlippinMotorsUK 8 месяцев назад +2

      @cardealerpro it's not mine but it makes a lot of sense. Why bother dealing with tossers if you don't have too 🤣

  • @johnmcmahon4364
    @johnmcmahon4364 8 месяцев назад +1

    Great video lads. Many many years ago Iwent to a car traders pitch which had a big old Merc for sale at a low price. I asked what mileage it did to a gallon, he said if you ask that question you cannot afford it. It put me in my place

  • @roystonvehicles9129
    @roystonvehicles9129 8 месяцев назад +2

    Best to stay away from anything sporty, I more or less stick to bread and butter cars,I had a terrible experience with a st170 the deal cost me a fortune.

  • @petewatson4093
    @petewatson4093 8 месяцев назад +3

    Sold a Px Clio advertising for 995 with 10m MOT
    "How much can we have it for?!?" 😂 after going through every service and invoice (of which there were many)
    995 lol 😆

  • @chiefrocka8604
    @chiefrocka8604 8 месяцев назад +3

    Toyota diesel saloons used to attract the Worst kind of people

  • @paulk8888
    @paulk8888 8 месяцев назад +1

    I've a Golf R and an e46 M3 both are completely stock and never ever been tuned. The E46 doesn't even have Bluetooth and I'd never think of adding a new head unit. I have even kept every fuel receipt in the service book 😂😂

    • @georgebutts4734
      @georgebutts4734 8 месяцев назад +2

      Nice cars!

    • @paulk8888
      @paulk8888 8 месяцев назад +1

      @georgebutts4734 thanks pal yea they are both very different cars too. I live in Ireland so the 4MOTION in the Golf R is handy in frost, ice, snow 🤣

  • @knitware
    @knitware 7 месяцев назад

    Just subscribed, you chaps are so lovely, I felt like I was in the conversation, having a beer, with you! Please continue with your channel!
    Sometimes it's good that the dealer doesn't know too much. I bought a Jaguar XK, 12 years old, 14k miles FSH. What is FSH for this car? 10k miles (I think) or annual, the previous owner serviced every year, regardless of mileage, a real FSH. I rang just to confirm the service and placed a deposit, didn't ask too many questions, I didn't want to arouse the dealers to rethink their valuation...£14k

  • @alanhealey7885
    @alanhealey7885 8 месяцев назад +2

    Great sounds lads

  • @gaborbogdan1169
    @gaborbogdan1169 8 месяцев назад

    Love the mic, much better now! Is it plugged in? 😂😂😂 Appreciate you’ve taken the advice.
    Amazing contents all the time, you guys should have much more subscribers already. I’m following many similar dealers, but you guys by far the best.
    Hats off boys

  • @roystonvehicles9129
    @roystonvehicles9129 8 месяцев назад +1

    I had a st170 years ago, decent car, couldn't sell it, ended up with 1400 for it(!) this was 2010,car was a 52.plate,anyway they couldn't afford the insurance and wanted a refund, I said no, you've got it cheap enough insurance is your problem, next thing it's court papers, specialist inspection, I lost in court, that was 3200 after all the fees, they then fast tracked it to high court sherrif s, so it was 4k then, they turned up to clear me out, I ended up boarding the house up (!) I managed to pay them in the end, got the car back, punted it St out for 750,guy loved it, a crazy story but true, I actually shudder if I see ST ford's now.

    • @cardealerpro
      @cardealerpro  8 месяцев назад +1

      That sounds a nightmare mate

    • @roystonvehicles9129
      @roystonvehicles9129 8 месяцев назад +1

      @@cardealerpro got even worse, I couldn't keep up on my buy to let mortgage, due to paying sherrifs and I lost a rental property, property worth 90k,only owed say 33k,they took the lot, joys of being a car /property dealer in credit crunch days.

  • @Kendoddsdadsdogsdead532
    @Kendoddsdadsdogsdead532 8 месяцев назад +4

    Fiat Multipla's brings out the really wacky types.
    Also look out for one's that turn up with a suitcase.....just ask Lee from Cars UK.

  • @roystonvehicles9129
    @roystonvehicles9129 8 месяцев назад +1

    All this specialist and rac stuff is as you say they'll not buy it, also they don't want to pay for the report, I just say OK any inspection is welcome, then I forgot about them.

  • @anthonywalker5206
    @anthonywalker5206 8 месяцев назад +1

    Great video guys 👍.

  • @Zuzkalaska
    @Zuzkalaska 8 месяцев назад +2

    My nephew who’s 22 has got an MX 5 and his name is Dave 😂

  • @davidclarke9767
    @davidclarke9767 8 месяцев назад

    I sold my Triumph MK3 GT6. in the 70s put the advert in the paper the car was mint low mileage, got the I would buy it if it had a sunroof, or does it have overdrive, or if it was a different colour, one thing after another. The last car I sold myself through an advert about 8 years ago bloody nightmare one man kept ringing me said he was on his way as he was 100 miles away, then hours later said he hadn't left home yet, then I will come tomorrow etc . In the end someone bought it and I told this guy forget it.

    • @cardealerpro
      @cardealerpro  8 месяцев назад

      Sounds
      Roll on 40 years and it’s an mx5 customer 😂

  • @OldcastleAutomotive
    @OldcastleAutomotive 8 месяцев назад +1

    Great videos 💯

  • @mattyclare
    @mattyclare 8 месяцев назад +2

    Love the vids, but I do always come away thinking . Who the hell.is John cooper.

    • @JeffPower-dv3zl
      @JeffPower-dv3zl 8 месяцев назад +1

      John Cooper clarke😂

    • @cardealerpro
      @cardealerpro  8 месяцев назад +1

      John Cooper Works.... but where does he work?

  • @Smithstar1976
    @Smithstar1976 8 месяцев назад +1

    Love that saying far end of a fart typical Yorkshire lad you are 💯 correct dave 😂

  • @mzworldd8794
    @mzworldd8794 8 месяцев назад +2

    People on Facebook marketplace who send one message saying ‘ lastprice‘ I reply the original price minus 2p 🤣

    • @cardealerpro
      @cardealerpro  8 месяцев назад +4

      "Best Price"
      "Well it's £10990, but I'd love £100k for it, mate"

  • @JohnSmith-di9zl
    @JohnSmith-di9zl 6 месяцев назад

    These st's and rs's are the most expensive of the ford/renault ect range so if u prefer the bog standard models fair play.

  • @miltonmotorsone
    @miltonmotorsone 7 месяцев назад

    Have you ever been asked for images of a cambelt being changed meanwhile you’ve got invoices to show it’s been done?

    • @cardealerpro
      @cardealerpro  7 месяцев назад +1

      No never, lots of cam belts come with a sticker, the mechanic usually puts that near it in the engine and we give the customer a receipt.

  • @irishdog2031
    @irishdog2031 8 месяцев назад

    Another fab episode.

  • @EppingForest304
    @EppingForest304 8 месяцев назад +2

    Don’t think I have the patience or people skills for car sales 👍

  • @Blitz9287
    @Blitz9287 8 месяцев назад

    I'd have Golf R but can't justify the brand new price and wouldn't trust a used one for your exact reasons and if there are a registered CAT write off its probably an Undeclared write off repair.

  • @roystonvehicles9129
    @roystonvehicles9129 8 месяцев назад +1

    I always do OK with mx5s

  • @Mark-l1f3g
    @Mark-l1f3g 8 месяцев назад +6

    TBF - typical used car dealer attitude. As long as the customer doesn't ask too many difficult questions about the car and just hands over their hard earned cash at the 'screen price' the car dealer will be happy. Over the years I've met far too many used car dealers who really struggle with the truth and simple details like, the 'actual' amount of owners the car has had - often in conflict to what the V5 actually states. Same goes for the mileage stated or advertised as - this is often different to what you find upon viewing the car....oh, and lets not forget the advertised FULL SERVICE HISTORY. Two stamps in the service book and a random receipt for brake pads from the local branch of KwikFit is NOT a full service history. 🤔

    • @jamesn331
      @jamesn331 8 месяцев назад +4

      There’s difficult questions which we are happy to try and find the answer for, and then there are just unnecessary questions which customers know we can’t answer- i.e why did it miss a service 8 years ago? We just don’t know, and likelihood is we’ve put part service history and advertised it as such- but some people even still demand a full history when they have seen it advertised as part. In those circumstances, their expectations do not match the reality of what they are buying/can afford. We do everything we can to advertise as clearly and transparently as possible. If we don’t have a certain piece of history, we can’t just magic it out of thin air. We advertise at a fair price for mileage, age and history. It’s when customers expect brand new second hand cars that the problems start. 90% are generally okay though. Please don’t tar all car traders with the same brush. We try our hardest to please most customers but some people just can’t be pleased- they are generally who we are talking about here. If customers are right with us, we do right by them. Often you have to question why someone has been unclear or unresponsive if your attitude is just to assume everyone is the same based on your past experiences with a minority. If a client still had that attitude with me despite clear attempts on first contact to try and re-evaluate their initial expectations of us just because they think “all car dealers are the same” I’d take that as a red flag and be hesitant to sell to them. You just can’t please everybody, as you have proven quite well in your comment.

    • @cardealerpro
      @cardealerpro  8 месяцев назад +2

      Not very often will you see on our website full service history, it normally says documented service history with x amount of services, we try to be as transparent as possible the last thing we want is to exceed a customer’s expectations on the phone or via email and then when they get here be disappointed, wasting their time and ours.

    • @jamesn331
      @jamesn331 8 месяцев назад +2

      @@cardealerpro100% agree. If somebody is arrogant enough to basically make us feel like we “need their business” then it just closes the door straight away. There’s a huge mental difference between an easy sale to a nice customer who respects the fact we’ve done everything we can to be honest, to the awkward entitled customer who wants us to bend over backwards to suit unachievable demands. I think our reviews prove that 99% of our customers fall into the first category!

  • @andrewcairns7719
    @andrewcairns7719 8 месяцев назад

    Great video👍🏻

  • @markhulin1078
    @markhulin1078 8 месяцев назад

    😂😂 I've just sold an MX5 owned by a doctor, and sold it to another doctor!

    • @cardealerpro
      @cardealerpro  8 месяцев назад

      😂😂 yep that’s the demographic 😂

  • @basevan
    @basevan 8 месяцев назад +1

    FANCY A COLLAB WITHA FELLOW DERBYSHIRE DEALER DELUX?

    • @cardealerpro
      @cardealerpro  8 месяцев назад

      We can come and see you! Just give us a shout on insta

  • @alastairhonaker1155
    @alastairhonaker1155 8 месяцев назад +1

    That's the trouble they whant it all for lemonade mony

  • @brianiswrong
    @brianiswrong 8 месяцев назад

    Every £1 spent on mods takes £1 off its resale value.

  • @kenbray2442
    @kenbray2442 8 месяцев назад +1

    Sounds bang on now guys😂

    • @LCOF
      @LCOF 8 месяцев назад

      The 'documentary film maker' behind the camera has let us all down again! May as well just switch the sound off and use the ai generated subtitles.

  • @kitchendiner
    @kitchendiner 8 месяцев назад

    23:11 there's an army of timewasters out there.
    they were never buying the car in the first place.
    they cant kill us.
    but the next best thing is taking up a couple hours of your life you'll never get back. 🤣

  • @mzworldd8794
    @mzworldd8794 8 месяцев назад

    Can someone please tell me how i do a valuation for a part ex please?

    • @cardealerpro
      @cardealerpro  8 месяцев назад +1

      Vw part ex used to be great I think you can still use it

    • @mzworldd8794
      @mzworldd8794 8 месяцев назад

      @@cardealerpro ok il check it out thank you!

  • @Smithstar1976
    @Smithstar1976 8 месяцев назад +5

    Anything cheap attracts the worse customers because there only have limited money it used to drive me crazy when I used to sell cars all ways trying to get the car cheaper my advice stay away from cars what attract women there the worst 😢😂😂😂

    • @irocitZ
      @irocitZ 8 месяцев назад +1

      When I was in the car business, guys who used to waste 45 minutes of my time looking at a $2000 car only to tell me they have first ask their wife. Those people started to eventually get on my nerves, I'm so glad I don't have to deal with those pansies anymore. How about next time ask your wife first, better yet be a man for once and tell her you're buying a cheap car. That's what I wanted to say to some of them.

    • @Smithstar1976
      @Smithstar1976 8 месяцев назад +1

      @@irocitZ yes had plenty of them types in the past drives you crazy 🤣

    • @irocitZ
      @irocitZ 8 месяцев назад

      @@Smithstar1976 before I eventually went out on my own, the owner of the lot I worked for used to refer to customers like that as "STROKERS". Him and I didn't always see eye 2 eye but with that, I totally agree with him on that analogy, lol.

    • @irocitZ
      @irocitZ 8 месяцев назад

      @@Smithstar1976 I just remembered something else, this really used to get me. Because I generally sold inexpensive cars many of the customers would Immediately question my integrity. I considered myself an extremely honest business person, unfortunately in a profession such as used cars there wasn't much I could have done. It was mostly due to the fact that the last couple cars those people bought weren't in the best condition, so I get it.

  • @zzhughesd
    @zzhughesd 8 месяцев назад +1

    Tasty Title boys. Hmmmmm Corsa D in black. Hmmmmmmm. 300C. If anyone can remember them. Brain not sharp enough midnight for 3,4 and 5. But for sure. Cars attract clowns !!!!

  • @FlippinMotorsUK
    @FlippinMotorsUK 8 месяцев назад

    Worst Part Exchange definitely Alfa!

    • @cardealerpro
      @cardealerpro  8 месяцев назад

      Ahh bugger missed that one! Your right nightmare!

    • @FlippinMotorsUK
      @FlippinMotorsUK 8 месяцев назад

      @cardealerpro always worth double retail as a trade in, always had Alfas and never buy a car 🤣

  • @Mike-hx7yn
    @Mike-hx7yn 8 месяцев назад +5

    Hi there guys
    I hope you realise you have now put off a a good many potential customers with this video
    You can’t talk about customers like that..!
    In my opinion
    Respect 👍

    • @JeffPower-dv3zl
      @JeffPower-dv3zl 8 месяцев назад +2

      Entertainment 😂

    • @bluesky4733
      @bluesky4733 8 месяцев назад +3

      Why not ? Some customers are a pain in the arse maybe they will think twice before asking stupid questions

    • @cardealerpro
      @cardealerpro  8 месяцев назад +5

      If it puts off the customers that we’re on about then great! Time is precious and we’d rather not have that demographic

    • @Mike-hx7yn
      @Mike-hx7yn 8 месяцев назад

      @@cardealerpro you might not say that when say that when you’re short of customers a good sales person can navigate around this and make good money

    • @cardealerpro
      @cardealerpro  8 месяцев назад

      @@Mike-hx7yn Yes your right and that's why I have a salesman now, It really does grind you down running a business and then dealing with these types of customers so a salesman is key.

  • @RizwanIqbal-pf8yd
    @RizwanIqbal-pf8yd 8 месяцев назад

    Are you into steam trains?

  • @simonparkinson2432
    @simonparkinson2432 6 месяцев назад

    My top 5 be BMW Audi Mercedes range rovers Tesla drivers or idiots

  • @basevan
    @basevan 8 месяцев назад

    FIRST YAY!!

  • @Mr.K01
    @Mr.K01 6 месяцев назад

    Sounds like you guys have lost your passion for cars a little bit.

    • @cardealerpro
      @cardealerpro  6 месяцев назад +1

      We like nice cars for nice people that’s our passion ❤️