Chick-fil-A - Why They're Successful
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- Опубликовано: 5 июн 2024
- Chick-fil-A is among the most popular fast food restaurants in the United States. This video talks about the history of the company while attempting to identify the reasons behind that success.
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It's the sauce.
Mmmmm honey mustard
It’s in the chicken
It's the sandwich bro
Eet Chekan nat beaf
Hell yeah
Once I went to get Chick-Fil-A, and after I ordered realized I'd forgotten my wallet. I told them when I got to the window, and they just said 'well come back and see us again and we'll call it even' and handed me the food anyway. I went there a lot more after that. They're just genuinely friendly, it's nice.
Damm that is great customer service
I did the same thing after my local whataburger spotted me a meal. I go at least twice a week to see them
@@skirk248 Chick-fil-A and whataburger are the best of both fast food worlds.
@@coolbrosryder12 without doubt
Damn free food
Our wrestling coach got cancer and was not doing well (he beat it thank god)...without us asking, the franchise owner of the local chick fil a donated meals for our team for our tournaments foe the entire season...healthy stuff too, the good grilled chicken, salads, they even donated sports drinks and bagels, bars, and other healthy items they purchased for us....pretty amazing company
You guys didn't do pasta night, the night before the meets and tournaments?
@@jd9119 .... bruh
Did the liberal media report that?
@@jeremypearson6852 why'd you have to bring politics into it bro... you're ruining the nice comment
Unlike other chains, you can't just shovel money at Chick-Fil-A to apply to become an owner of a restaurant. They meticulously vet potential owners and turn away anyone who is just looking to invest money and be a hands off owner. The owner of your local Chick-Fil-A has has roots in your community and cares about its people.
There are no stockholders that the company is beholden to, they aren't looking to wring out as much profits as they can year after year. They don't oversaturate the same town with more locations than it needs.
I used to work at a Chick-fil-A and I can say that was the best job I have ever had. There was times something happened in my life and I couldn’t show up and they were so understanding. I lived a few minutes away from the Chick-fil-A and when I didn’t have a way to work team members would offer to pick me up and they didn’t even want gas money. When I tell you we really do enjoy working there I mean it. Everyone is so friendly and the managers are so understanding
@UC_HDLXvYK_1nJxFj0QjDbYA How about you calm down😂 obviously every Chick-fil-A will be different. They have different employees and different managers so just because you had a bad experience doesn’t mean everyone else who worked at Chick-fil-A will go through the same thing
That's really awesome for you to say.
If you don't mind me asking, what do you think it was about the job that made it such a great experience?
Boy that changed
Unless you're gay, one presumes. Family that owns the bitch is as vile as the people who own hobby lobby
I was once stabbed in an ally behind a chick-fil-a. An employee immediately beat my mugger to death and gave me a free chicken sandwich. I was healed instantly
Dang…! That’s pretty crazy 🤯
Their version of a senzu bean lol
Local paladin saved the day
That story gave me goosebumps.
life am I right
i feel like the closed on sunday is a really great thing because
1. religious employees can go to church and other religious places
2. all employees get the day off of work
3. lots of people want it on sunday, so lots of people just come on monday
Feel like they miss out a whole lot on essentially game day sales. Think of how wing sales due on Sundays versus other days obviously it works for Chick-fil-A but if they gave franchises the option to open but mandate people would have unlimited leave on Sundays they’d make more money
@@Speedster___ You can’t put money before your beliefs
Scarcity too, I can go to McDonald’s whenever but chic fil a is going to make me want to go there on a Saturday because I know it’s closed tomorrow
As an employee at an extremely busy CFA location, I have to disagree with the 3, because Monday is by far our least busy day. If anything, our Saturdays are busier due to people buying food to eat on Sunday, but it could just be that it's buy because it's the weekend.
@@daddydiesel7177 By the numbers, they are doing fine. They might lose money if they opened on sundays. And principles are far more valuable than money.
I love their chicken sandwiches and the fact that when you ask for extra sauces, the employees don’t act as if the sauces come from their checks like mc Donald’s and Popeyes.
You can now buy their sauce, bottled in stores. It's great.
McDonalds: "wut u want?"
Chick Fil A: "omg hey you! how have you been? It was a pleasure serving you ;D
McDonald’s still does better 😅😅
The customer service there is so good it makes you uncomfortable. Because you're not use to be treated so well and makes you aware of how poorly you're treated at other places.
SERIOUSLY
For a while I was going to Chick Fil A just because no one else in my life is that nice to me
If you're uncomfortable at a Chick-fil-A it's probably because you're gay
Zing
@@patoren3gou653 but they will still be super nice to you
No joke I once got my food before I was done paying, it blew my mind.
The in-store atmosphere is like the mirror universe version of Popeyes.
I once woke up to a chikfila employee breaking into my house. He wasnt there to rob me. He was there because he forgot my honey mustard sauce and to say "have a good day" to me. 10/10
SORRY MY BAD YOU I FORGOT TO GIVE YOU THE HONEY MUSTARD
LMAO
you forgot the my pleasure
Seems legit
🤣🤣🤣🤣🇺🇲🇺🇲🦅🦅🔥🔥
They have the best chicken nuggets on the planet. And I love how there's 100 cars in the drive thru but you speed right thru it. They just do everything right.
@@h.mandelene3279 idk whether to laugh or vomit.
@@rust8infinite why would you laugh or vomit?
Love the chicken nuggets with chick-fil-a sauce.
I work at Chick-fil-A and are customer sale time is 2 1/2 to 3 minutes per customer .most take longer ordering
My sister used to work at Chick-Fil-a. We were hanging out one day and went to a coffee shop. The barista thanked my sister for the business, and I watched my sister choke on saying, “You’re welcome” because “My pleasure” was so I routine for her at the time. 😂
The most Chik-fil-a ever messed up my order was forgetting the napkins.
Thats amazing
The only time was the sauce. McDonald's messes up most of the time you go there.
@@user-ejxomyq well that McDonald's that to be expected
they burnt my shake
@@twoicecreams. what?!
They’re the friendliest people on earth, they’ve NEVER messed up my order, and they churn through a half mile drive thru line faster than mcds serve 4 cars.
They only messed up my order once....I ordered 7 sandwiches and when I got home and looked in the bag, they had given me 8.
Oh they have messed up my order more than once, but they are quick to fix it, reached out to you, and make it up by giving you a free item. I go there a lot, and I mean a lot, so they are bound to not be 100% prefect.
i’ve been to there dozens of times and they’ve only messed up my order once, and they fixed it very quickly
@@himbokoopa haha funny that today the actual messed up my order again. It was something simple, but I was already home and I wasn't going to go back to the restaurant to have them fix it.
They messed up my order a couple of times.
Usually they gave us more food or a wrong order like the wrong sandwich but their menu is basically all the same that it hardly makes a difference.
I work at CFA. Some of the things talked about, like the friendliness, close and qualified management, and franchise selection really do stand out the more you know. My store operator is very friendly, knows all of his employees by name, and greets everybody with a hug when they come in to work. That alone creates such a friendly atmosphere for his employees to thrive in. Beyond that, he also doesn't spend his time looking over people's shoulders to make sure they're doing it right, because he trusts them. Also, whom he has set as a team lead in a specific department, he himself will work under them. There was one time he kept asking one of his employees to let him work in the kitchen, but because the team lead said to stay up front, the store operator obeyed his own employee! He creates a friendly personal community that respects each other, and builds up his employees' confidence to do their work without worrying about making a mistake. He also encourages his leadership team to read books about leadership and management and councils them in hopes that some of them will one day head off and run their own Chick-fil-A. He is the best boss I've ever worked for.
But being picky about who manages their stores also applies to their staff. When I was hired (back in 2017), I went through three different interviews with three different managers. They were clear and upfront that they wanted to hire friendly people, and that they wanted to get to know me before hiring me. Now with employment being harder, they can't be as picky, but friendliness and work ethic are two things they focus on most.
Speaking of work ethic, -I think that is the final key to CFA's success. They are fast. The only way you get your food more than 30 minutes after arriving is if the entire city is in line in front of you. When it gets busy, all hands are moving.
Oh, and by the way, it was my homosexual friend who referred me to Chick-fil-A. That friend also said that his CFA-family were some of the most supportive people in regards to his sexuality. Yes, many of the workers and staff do hold to traditional marriage, but they certainly don't hate gays.
Omg a hug?? That is so precious
I used to work at Chick-fil-A and it was a great job. I actually paid for multiple guests meals over my course working there if they didn't have the money or forgot their wallet or something.
The fact that there's a comment above saying that he forgot his wallet and they gave it to him anyway
you also missed their extreme cleanliness, no other fast food chain is as clean as chick fil a
Ohhhhh so true!!!!
In in out.... Is really clean..... There's always someone wiping and brooming shit down......
@@MiguelGarcia-vj7oo in n out is in like three states dude
You Haven’t seen the BOH 😂
they hand out place mats! it’s like disney standards of clean!
Another factor to consider is staffing. They don't run their employees ragged from being shorthanded. They're willing to have enough people working to cover their needs.
This! Not to mention that they seem to do their best to make the working environment as tolerable as possible for their staff.
In locations where the rush hours seem to be insane, they invest in things like drive-thru carports w/ fans, ice-vests(vests that have pockets for ice blocks), outdoor heaters, and all sorts of things to make their employees' jobs more pleasant. I've even seen locations where the drive-thru have 2 lanes, but a separate building with a special conveyor belt from the main building that transports the food from the kitchen! It seems to me that they give their well-selected franchisees a lot of lee-way as to how to organize and improve their locations as they see fit, and from what I gather, the financial backing to do so, so long as the essentials to the franchise(such as the food), are consistent.
In urban areas, I've seldom seen a Chick-Fil-A that doesn't have a good "quirk", so good on them for letting their franchisees innovate in their locations.
I don't know about this. The location closest to me has lines blocking traffic (even before the pandemic) on a major street. Can't figure out wtf people like so much about it to be waiting in 1/4 mile lines. They won't be fighting me for a spot. I haven't gone in 10 years because I don't agree with their corporate policies about being dicks to gay people. Wish they would go away and stop blocking the street.
@@beankrom it is great fast food
They have a lot of people because they treat them well and want to work there. Positive feedback loop
In general, yes. But two weeks ago I heard two chickfila employees talking about how tired they were from all the car orders they were taking...because of Covid.
As a Canadian I’ve only ever been to Chic-Fil-A three times, Wisconsin, Florida and The Atlanta airpot.
Every single time , I’ve been stunned by the customer service.
I’ve had McDonalds lines with 5 people and I’ve been waiting over 20mins, and 2 of the times I went to Chic-Fil-A, no exaggeration, the line was “out the door” and I still got my food in record time, and it was high quality and delist
Please stay out of the US
They have Chick Fil A in Toronto now.
@@JHEntertainment98 I’d rather eat at Taco Bell than go to Toronto
@@c-secofficer123 fair
I could eat there every day. They have the best fast food restaurant model in the business, and it shows.
i go into a chik-fil-a i get treated better than my family
That's sad
💀💀💀💀
Same
@@Johnny-adamser Take 60,000 applications but only accept 100.
You sound like a Real American(tm). America: Where strangers treat you better than family.
1. They actually care about their customers
2. they actually train their employees on how to make the food properly
3. the chicken tastes good.
1 and 3 are true but 2.... wouldn’t say that’s a guarantee lol
AND they don't buy what they can't afford. No significant debts.
That should be crucial to any business strategy, but somehow it isn't.
*unless the customer is LGBTQ+
ughh so addicting lemonade and spicy chicken sandwich
Unless you gay
I was in a Chick-Fil-A once around 5 PM, prime dinner rush time, and had to wait maybe five minutes to get my food. A manager came up and handed me the food, along with a gift card and an apology for “the delay”. I was genuinely stunned; it was hardly a wait at all, and they still felt like they owed me something.
THAT is amazing customer service.
Got a great CFA story. Went to the drive thru. Girl working there was having a bad day. It was her first day. Took about 15 minutes to get the food. She offered to pay for meal. I told her no, she was smiling but struggling. The amazed look she gave me! And she said "My Pleasure".
Also, their chicken noodle soup is 7 dollars for a large. Wow! But it is AMAZING. I cant believe i spent over 20 dollars for 3 large!
The chicken doesn’t taste like those Banquet frozen patties that most other restaurants taste like, it actually has texture and variety between pieces of chicken.
The chicken is hand breaded in-store every morning
For me it tastes a
Little sweet
Popeyes chicken sandwich better
@@brobroD6746 that’s because it’s brined in pickle juice.
@@paspeedtestingadventures7503 Doesn't Popeyes have problems with disgruntled employees becoming violent with firearms?
My dad would always be disappointed after church because he always wanted chick fil a but then remembered it was closed.
Too bad for him Sunday isnt the Sabbath day. I can go to church and eat chickfila all on a Saturday.
@Don Clark for seventh day Adventist Christians it's on a Saturday
That’s sooo true, everytime me and my family would get into the car after church, we’d be like what y’all want to eat, and I’m like Chick-fil-A and then the disappointment comes when they remind me it’s closed on Sunday
@Don Clark no we just have it on Sunday. Saturday is the sabbath. But still we ca have church on sundays because we can. Sabbath is obviously never going to be changed so don’t say that. You could make some people like Jewish heavily diss agree. Saturday is the sabbath. But still we have Sunday church
McDonald's is my second choice
My 82 , at the time , mom went to Chick Fil A not being familiar with the menu and not being a big eater she asked the counter person who suggested something for the kid's menu which the counter person then comped it ! (gave it to her for free).
It's nice to know someone at Chick Fil A is being so gracious and kind to my mom when I'm not around.
I tell everyone this story when the subject of Chick Fil A comes up. Oh! And it was the one in Boynton Beach Florida
I'm Australian and every time I travel to america I have Chick Fil a, last time I was staying walking distance from one so I went in one day and had the manager she had never heard an australian accent before and made a bit of small talk, eventually I told her Chic Fil a doesnt exist in australia nor is there anything like it and their chicken is just soo good as well as their sauce so she gave me extra sauce for free and said "we'll have to fix that" about a week later before I left I popped in again to get one last taste before heading back, the manager was on the counter again and recognised me she said "you'll be eating this in australia soon enough" with no further context. Now this happened in may 2022. I dont know what she said but I hope within the next few years we get chick fil a in australia.
Simply put, their customer service is unparalleled
Yep, service with a smile, then they give your money to hate groups.
@@Savannah_Simpson butthurt incoming!
@@Savannah_Simpson the chicken smacks tho
@@unreal_kira453 You can get chicken anywhere. There’s really isn’t that special.
@@Savannah_Simpson I wasn't aware the Salvation Army was a hate group.
They deserve the success. Only fast food restaurant I can go to where the driv thru line will wrap around the building, but you'll still be out within 5 minutes.
and help fund conversion therapy
@@GiordanDiodato source?
@@GiordanDiodato i’m sorry but idc, the food is too good, and also ^
@@GiordanDiodato they never directly funded it and they have since cut all ties to any organizations with anti-gay practices/messages
Because funding the genocide of the black community through any place that gives to Planned Parenthood (its known history that its founder was a racist eugenicist and PP targets their locations in heavily minority communities) is so much better.
I first had CFA in 2011 in Texas when I went there to work for a while. The food is awesome (THE PEACH SHAKES ROCK)! The resturaunts are CLEAN. The staff is courtious and friendly, and I like the fact they are closed on Sunday. I have heard CFA tries to have good relationships with their employees and it seems to be true.
As an aside CFA seems to have a very close business model to Fareway Grocery Stores based in Boone, Iowa. Fareway started in the 1930's and is in Iowa and the surrounding Upper Midwest states. Fareway has always been closed sunday and most all major hollidays so employees can have time for family and friends. Fareway is known to be CLEAN, economical, and the specialty is the meat market that is famous in Iowa. The employees also seem to stay for years and are known to be real customer orented. Simple business model. They also never build a new store until all the other ones are free and clear.
Kinda crazy how the two dissimilar businesses have so much in common.
Peach
Love your videos and the way you break down these companies. It’s so entertaining, thank you.
If you see an empty Chick Fil A it’s because it’s a Sunday. They’re always packed
@Making America Great Again - TRUMP'S DUMPED! What?
@Making America Great Again - TRUMP'S DUMPED!
Yung Mutt is saying that they’re packed most of time. Not ALL the time. BOZO
As a chick-fil-a employee, I can confirm this is true
@@applebottomjeans6370 yo do you get to eat free chicken sandwiches if you work there??
@@xiscaw Yep, for every 6 hour shift you get a free meal, and sometimes a discount when you go without working
Chick fil A is a shining example of quality over quantity
I wouldn’t say that exactly, but they do have great food, and I’ve never heard of a horror story working with them.
It’s the same with canes for me altho I’ve had bad service there before
I find their chicken to be pretty awful but I mostly agree
In high school, I would usually bring my own lunch every week, except for Friday. That’s when our cafeteria served Chick-fil-a sandwiches. Only problem was, the lines were very long. But it was worth it. The chicken sandwiches are that good.
Jesus loves you and died on the cross for your sins and rose from the dead 3 days later. Get a relationship with God and Jesus and confess for your sins and Live for Christ and not the world and allow God and Jesus into your hearts. God and Jesus are trying to save you from going to hell.
I started going to Chic-fil-a last year. There was one in a mall a few cities over that I went to a few times when I was much younger (15-ish years ago) Then one opened up nearby a number of years ago. I remembered liking chic-fil-a as a kid but since I hadn't had it in so long I just ignored it.
I don't have some heartfelt or intense emotional story about my first time eating there again, but they were exceptionally kind to me and even gave me and my grandpa a free ice cream cone because the line was long and it was a VERY hot day. The food is amazing, and the service is incredibly friendly. Once or twice they did mix up my orders a bit but they always make up for it the next time I'm there.
Glad to hear they're doing so well! : ) I'd eat there damn near every day if I could afford it lol
About ten years ago, I had a meeting that lasted long and I hadn't had dinner. I was about a 10-20 minute drive from a Chick-Fil-A location, and I couldn't remember if they closed at 10 ot 10:30. So, I called the location and I asked which one. The person who picked up the phone told me that they wrre open until 10, but not to worry about it and just get there when I could. I got there at 10:03, and there were literally people waiting in the parking lot, and they greeted me just as well as if I was there in the middle of the day, accepting my apologies for them staying late with thelr usual enthusiasm, filled the order (even with my request for no pickles on the sandwich), and wished me a nice ride home. They truly went above and beyond on a Friday night to help someone out who was having a late dinner. I will _never_ forget that.
At Chik-fil-a, when I ask for 5 sauces, I receive 5 sauces with a smile and no extra charge.
Yeah because they know you spent half an hour in line to get your food 🤣
The Chick-fil-A that I went to The manager yelled at my mom for asking for more sauce
@@TKUA11 true but I’ll wait 30 mins for my food there especially with a smile.
@@freakinjason you sure that you wasn't on route 666?
@@TKUA11 but thats an actual 30 mins, any other restaurant their 30 mins fluctuates
Chick-Fil-A is the only fast food restaurant where when you take the sandwich out of the package it looks just like the one in the ad. I was so impressed with the first sandwich I got from them I had to take a picture. I compared it to the picture in the ad and they looked the same. Most places show a great looking burger in the ad and then what you get looks like dump.
Yup I went this Thursday and the sandwich looked exactly like it did in the ad.
Same and idk if it’s me but typically when I go to Burger King, a full meal won’t fill up my stomach and their burgers are bigger than Chick-fil-A’s sandwiches and yet just the chicken sandwich itself with no waffle fries can make me feel full
@@Pablo-pv6vp it's due to the breading of the meat, and the BK burgers wanting you to order more food, so they make it less filling
Fun fact: it’s about 4 minutes between the sandwich coming out of the frier and it getting into your hand. There’s an actual timer, and we have to throw away the food if it takes longer.
@@Zack-bl2gg 20 minute timer in the pan and 5 minute in the chute. anything longer goes to waste pan or in the trash
Thanks for posting. My friend works there!
I’m a chick fil a worker, and let me tell you working here has made me a better person both in myself and with my work ethic. Absolutely a great first job, in fact, the best first job. Training is awesome. People are super understanding. If a guest is harassing you, you just grab a manager and everyone makes sure you are okay. They are lenient, but make sure you know your training and don’t beat you up for mistakes unless repeated all the time, and even then they are nice about it. Also- I’m queer and work at chick fil a. Over 10 of my coworkers are also openly queer, one of them extremely obviously and stereotypically so, and no one cares and in fact it’s supportive. It’s a great environment. Highly highly recommend to anyone looking for a first job. Changed my view of my own work ethic.
I was once in an elevator with Truett Cathy, and he gave everyone in the elevator a coupon for a free chicken sandwich.
Yo that sounds amazing
Poor chickens😂🤣😂🤣
God bless
and then shot 6 gay couples with his anti lgbtq shotgun he carries around
@@natefroggy3626 I don’t recall anything like that happening. He definitely didn’t have a shotgun.
Brilliant. You give away the first one... Then they're addicted forever!!
Another thing is how even though they have longer lines at the drive-through, it's still just as fast or faster than any other fast food restaurant. I'm guessing it's because of the smaller menu, better employees, no understaffing, and employees taking order outside in addition to the drive-through speaker.
yep, it certainly explains why the line around my local chick-fil-a goes around three times and it still works.
Basically chick fi la does the polar opposite of whatever Taco Bell is doing
The Chick-Fil-A's around here can have a line of cars out to the parking lot and nearly into the street and still get your order and food in 5 to 7 minutes from arrival. The Wendy's across the street can take two to three times as long with only 5 cars in line.
@@jackamelar1455 Yeah, it's crazy. I can typically type out and send two emails while waiting on my food anywhere else, but not at Chick-Fil-A.
The line do be longer 😂✌️
I still remember on the news watching the ribbon cut as the first Chick-fil-A opened up in my town. After my first time going there, we went again the next day because of how good their food was. I now have a sibling working at another location here and I’ve no joke probably ate Chick-fil-A over 100 times ever since.
My family went to church with Mr. Cathy, and i dont remember him specifically, but i remember his sons, and how nice and charitable they were. they sponsored several mission trips if i remember correctly
Chick-Fil-A: My Pleasure!
McDonald’s: There’s your food.
That’s so true!
😂😂😂😂😂
McDonalds: “NEXT!!”
“Here’s your food, we put ketchup on it even though you clearly asked for a plain burger.”
“Oh, you want cheese and no pickles on your chicken sandwich? No problem!”
Yeah I have weird taste but you really gotta try cheese on the chicken sandwich. Thank you chick-fil-a.
@@SirFae It's even worse sometimes. One time my family was traveling in the middle of Texas. We stopped at this McDonalds as it seemed to be the only place for several miles. We had to wait in this long line for a good half hour in the drive thru. Once we got our orders, my quarter pounder meal that was ordered plain was not plain and had no fries. Then this terrible conversation occurs
My Dad: Hey! This burger was supposed to be plain. Can you please replace it with a plain one? Also we ordered a meal, so we are missing our drink and fries as well.
McDonalds Lady: No! You ordered a Quarter Pounder. That's what you got.
My Dad: *somewhat angry, but said in a nice tone* We ordered a #2 meal plain. We never mentioned the words Quarter Pounder.
McDonalds Lady: No! You ordered a Quarter Pounder
My Dad: *Shows receipt that displayed PLAIN Quarter Pounder MEAL* It says it right here. Can you please fix this? We've been here for 30 minutes.
McDonalds Lady: No! Got back to the end of the line and order again
My Mom: WHAT? THAT'S RIDICULOUS! ALL YOU HAVE TO DO IS WALK OVER AND ASK TO MAKE ME A PLAIN BURGER AND GRAB SOME FRIES! AND YOU EXPECT US TO WAIT ANOTHER HALF-HOUR TO FIX THE PROBLEM!
McDonalds Lady: Well maybe order correctly next time.
My mom: DID YOU NOT SEE THE RECEIPT?! IT'S CLEARLY LABELLED PLAIN QUARTER POUNDER MEAL.
McDonalds Lady: Next!
Then we drove to a nearby gas station and my mom bought some chex mix to make up for the incident. She was sorry for yelling. Honestly don't blame her after that employee's sass and nonsense.
"Treat people like Chick-fil-a treats you" - Jesus
@oozeman yt ok
@@ILoveQazaqstan deleting comments lol
@@daddydiesel7177 yes
I don’t know what this conversation is about but I actually just got hired at Chick-fil-A and the environment is perfect 👌
@oozeman yt yeah I’m Christian and don’t support the lgbtq, but I have gay friends
Another thing you didn't mention is that they have 2 interviews + training. I just passed my 1st interview at Chick Fil A and I'm praying I pass my second!
Ive only gone there once in the mall in Queens NYC and freakin loved it!!! Its on my mind everyday to go there again soon, God willing☺️💖
The best chicken sandwiches in the world, but for me it's their Christian generosity. Several years ago I lost everything and found myself homeless, chic fil a has a policy of feeding a homeless person who can't pay for free. I walked into a local chic fil a and told them I was homeless and asked if I could get something to eat, they gave me a free sandwich, fries, and water to drink , and they treated me just like a paying customer. I'll never forget their generosity and today I own my own home and land, have a great job making $60,000 a year and still go to chic fil a. I just wish they had one in the town I live, but whenever I go somewhere else I will find a chic fil a
Thats a great story man.
You cant even spell the name of the restaurant
@@tacosamuel did you know what restaurant I was talking about?? Then problem solved
thats amazing bro glad youre doing well now
@@21nyxx doing the best of my life after going through hell and back. Thank you brother
Coming from a current chick Fil a employee, the positive attitudes of the employees comes from two main things;
(1) at my location I make $13/hr which is amazing for a fast food restaurant, and (2) the managers and even the owner of my store treats the employees with genuine respect.
I have never gotten yelled at nor shamed by anyone there other than a few angry customers. Everyone is kind, and we do our best to help each other out, which crafts a supportive work environment. The customers then feel the positivity and even forms friendly relations with some of the employees. This positivity has a great impact on the entire experience of getting food from there.
I’ve have been working there for a copy of months and recently quit, but it does seem like i did have a different experience at chick fil a, for the pay people got paid minimum wage and if you work long enough/4-6 months you would receive a $.50 raise but the working conditions are very inconsistent depending on leadership. Sometimes it would be a great day, but when the shitty leaders come it becomes so toxic and you get attacked for every small mistake
The sign at del taco says they start at $15
Mcdonalds a block away from me starts at $15.
@Sebastian Posey....Others have mentioned there are fast food restaurants that pay $15/hr. The difference in pay is likely a local thing where some cities/states have minimum hourly pay laws. At $13/hr, it sounds like your area doesn't have such a law. The flip side that works in your favor is that you likely live in an area with a lower cost of living (i.e. each dollar goes farther than someone who lives in say Los Angeles, Honolulu, New York, etc)
@@andrewcano3446 the question is how long do said "shitty" leaders stay?
i work at chick fil a as a back of house kitchen member and yeah the entire team at chick fil a is so amazing! we all truly care for each other and it makes the job alot easier and fun! i have made so many friends over there!
im writing about a video game , eating butter garlic noodles and high as shit. but id watch these sober , like taking notes. the way you make these are so entertaining , i love it. reminds me of watching documentaries on pbs before nickalodeon was super popular
My uncle's a soccer coach, and he got all the kids on the team to do rather impressive laps in training with the promise "whoever wins, I will buy them Chick-fil-a every Sunday for the rest of the year." It wasn't until after practice that the unfortunate winner realized what he won XD
Now that is both smart and evil
Oof
The Europeans to the native Americans in a nutshell
@@SikerScrapyard yes
That’s hilarious 😂😂
My parent's car broke down on the highway. A passing chickfila manager picked them up, drove them to the nearest restaurant and served them free food while they waited for a tow. It's a literal nonsensical level of kindness.
They are charitable, which is insanely nice. Wish more people were altruistic like that.
@@creepergamerkid8031 It's just a shame that they continued to donate to groups that opposed LGBTQ+ rights for years. Altruistic I don't think
@Moody Fuck Ong bro
Love the company’s integrity, it’s so refreshing in a society that cares only about making money no matter the cost. I hope it never changes. A loyal client.
my single favorite Chick-fil-A feature that I am 99% sure no other fast food restaurant does is the ketchup packets. peel to dip, tear to squeeze? GENIUS.
Wendy's did that briefly a few years ago. I loved those, wish they would come back.
Say what you want about religion, to me it seems pretty clear God blesses their company
Amen! That’s exactly what I thought.
Facts
Truth.
Hmmm was expecting more toxic comments well im surprised
yeah i agree
Being closed on Sunday creates kind of a craze which might even help the overall sales and awareness.
@Заработок от 3000 в день yea bro i agree
But if that's all it was then you'd think someone else would copy them...
@@jordanroof5380 they’ve been the religious one from the start before people decided believing in religion makes you a racist homophobic sexist Nazi. Any company that now tried to add a religious policy like that would be canceled
@@garenthal9638 true lol
@@garenthal9638 I just wanna eat my chicken sandwich and fries and coke with out seeing pride flags getting shoved down my throat
They’re nice and polite to customers.
The food looks like how it does in the pictures.
The employees are treated and paid well.
The food isn’t frozen and is hand made.
They don’t mess up your order.
The environment is positive.
Sometimes they throw in free food.
I like this place.
The customer service is so so key. A local Chick FIL A near me located in a traditional mall food court (!) has better service than many sit down restaurants.
We are still waiting for a requested video:
*"RUclips - Why they're hated"*
Next video would be on a second channel “Why RUclips deleted my channel”
Hell yeah
The few that hate them is because they can't tolerate any business or individual that doesn't parrot their own beliefs back to them verbatim.👍🏼
@@lowerclassbrats77 username checks out
Prolly cos of rewind. And the adpocalypse
My favorite thing is every time I’ve heard of a protest outside a chik fil a, I’ve also heard of the employees handing our free lemonade and such to the protestors lol.
Just sad that we need to protest a fast food place
@@piratepop7115 If protest a fast food restaurant you have legitimate issues. Just don’t eat there.
@@JimmyDean59 I guess they want others to not eat there
@@piratepop7115 So my bet for the protest is that the company has a history of donating to anti-lgbt charities.
@@JimmyDean59 im sorry that i dont want people to donate to conversion camps without knowing
I’ve never heard of this in Canada, thanks for your video
I use to deliver the buns to a Chick-fil-A and I ate their grilled chicken burritos every delivery which was everyday and NEVER got tired of it. It's so good
I still couldn't wrap my head around the fact that they have lines of cars around the block and still serve food at the same rate as McDonald's.
We really focus on our speed of service. Everything in the store is literally optimized to get your food to you in 4 mins or less.
Guys guys! Working at Chick-fil-A really isn't all that special or cracked up to be like I used to work there and their environment was very intolerable towards people of my skin color. So if you're planning on working they are and your dark skin good luck!😛😂
@@Fran-mh2ef Where are you from may I ask?
It’s 2020 where would we be without a “victim” comment about skin color... grow up and stop looking to be offended and your life will Drastically improve
@@truckingham3233 im from Collierville TN
During a snowstorm in a city they had a restaurant in, there were drivers stranded on a motorway stuck in their vehicles. The manager of that store asked if anyone could get to work that day, they would be paid but the store would not be open for business.
They spent the time making sandwiches they then walked out to those that were stranded to make sure they had something to eat.
And what city was that in exactly? Do you have any proof of this story? Not saying its out of the realm of possibility but you were awfully vague and just sounds like one of those myths kids would tell each other on the playground.
@@lenabanx6221 Birmingham, Alabama 2014 -
when the first snowflakes began to fall, no one paid all that much attention. But then, the flakes kept falling. Before too long folks in places like Hoover and Inverness realized it was much more than a dusting. By that point, it was too late for anyone to do anything.
Icy interstates and highways soon became clogged with cars and trucks. Thousands of motorists soon found themselves stranded with nowhere to go - including many stuck on Highway 280.
But a good number of those stranded motorists were able to find shelter in the storm thanks to the kindness and generosity of Chick-fil-A restaurant employees and the restaurant's owner, Mark Meadows.
(Google is still useful)
@@MikinessAnalog I remember that i got stuck in school when that happened
Now all the schools are scared on the slightest hint of snow
@@dragon45cal8 Back in High School the school bus got stuck in a ditch due to the snow and ice. Needless to say the kids on the bus didn't have to go to school that day.
I did commercial electric for a few years and would be on a lot of Chick-fil-A builds. The ownership people would come to the job site from time to time with a bunch of Chick-fil-A from a different location and give out free chicken to the construction workers for free. Only time I saw anything like did from the ownership and we built Starbucks, McDonald’s, Taco Bell’s, chipotle, firehouse subs and pot belly’s. So they are cut above even in tho regards
Totally agree 100% with your reasoning. In fact I would go as far as to say that if there is one restaurant that I have yet to have a bad experience with it's Chick-fil-A. The level of Customer service is second to none.
You didn't mention the Eat Mor Chikin billboards. I loved them as a kid.
I love them as an adult. Makes me laugh every time
I saw one right outside a taco shop lol
Those billboards are hilarious, even now lol
I used to love the chik fil a calendars
I STILL LOVE THEM
Something to add about the selection of operators/managers is the length and rigorous process they go through to find the right candidate.
Yes, you only need 10k to open a store, however, you will go through multiple interviews. Your friends and family will be interviewed. They will do a background check on you, your financials, social media and do a psychological test.
You will have to work as an employee to learn every aspect of operations.
And thats not a guarantee, you may go through this process multiple times until you are selected.
If you are selected, you will have to go a location of their choosing, which could be anywhere in the US.
Once you are selected, you will be involved in operations that you dont see other managers from other restaurants do, such as cleaning the lobby, parking lot etc.
Employee selection is just as selective. Combined hours of multiple interviews can tske up to 3 hours.
My son loves CFA's chicken tender so much. He has eaten it every other Saturday for 3 years and still loves it. Whenver I pick up his chicken tenders, CFA staffs are professional and kind. Until now, CFA has never disapponted me and my son for 3 years.
My local Chick-fil-a does so much business that the police are out there every day doing traffic control during the lunch rush.
they probably get a food kickback every dayq
Mine just had to construct a double drive through because the massive line of cars was blocking the applebees down the road
Good problems
Just about have to. I've seen lines for Chick-Fil-A leak out into the roads. Not because they take forever (good chance the people in the back of those lines will place their order in roughly 10 minutes), but just the amount of people going is insane.
The police have no business being traffic control for a private business. Just like police acting as security for Walmart. I have seen that before. Billion dollar businesses can afford to hire their own security and traffic control.
I just realized, the Cow that says “eat more chicken” is just trying to not become a hamburger in McDonalds hehehe
That's very funny
It's such a fantastic ad campaign/company mascot! Brilliant.
Damn
duh it doedsnt wanna get slaughtered
@@TravisTLK Its also an insult because Holstein meat...isn't that great, especially when compared to actual beef breeds(Hereford, Angus, etc), but it is cheap.
I went to Chick-fil-A for the first time recently. It was on a holiday, and when I got there, there was at least 50 cars in their two drive through lanes. To my absolute surprise I had placed my order and received my food in about 5 minutes!! I cannot get that kind of service at any other fast food location, even on a slow day. They had two people with tablets walking to every car in line and taking their order. They were also the most friendly and caring people at a fast food joint I've ever met. When I got to the window to pick up the food, my fiancé realized we forgot in item. I simply told them, and literally45 seconds later I had the extra item. Not only that, but to keep things moving for everyone else, they didn't want me to pay for it. I was completely blindsided by that kind of customer service.
Things like this is why they are such a successful business.
Just a little note, the CFA term for the person in charge of the store is an operator not manager. It can be a confusing concept if you don’t understand the culture. Along with the Dwarf House locations that still exist, there are also Truitt’s both have an expanded menu then what you would normally see at a CFA
I like their day off. It's basically a "f*ck you" to modern 24/7 corporate, profit-before-people way of doing things. It also keeps the demand high, having only 6 days open makes it 1/6th more special every time you go there.
At Burger King: What do you want?
At Chick-fil-A: Thank you for coming! How may I help you!
I like to play a fun game whenever I go into a Burger King - "Spot the GPS Ankle Bracelet". There's a 50/50 chance the CSRs have one, with the kitchen staff the rate seems to be around 75%.
No burger king is more like "watchu want, worm. Can't you see I'm on the phone right now?"
ok Karen
@@GiordanDiodato Calling anyone who disagrees with you a Karen can dilute the social commentary the word can generate and it fuels your ad hominem fallacy.
popeyes: ignores you
Love Chick-fil-A, Have a ton of amazing memories of going with my grandparents and family.
I went for the 1st time 4 days ago when a new one opened in my town. I ordered online, and when I walked in they said "Are you James?" I answered and they gave me my food, politely and accurately, and it was SO tasty, and their chicken tenders blow away Raisin Canes by a long shot!! I've gone everyday since and eating some now!!
Their "Eat Mor Chikin" ad campaign and slogan added to their success
they gave out tiny plush cows as a promotion. Who does that!? it was awesome.
then homophobes found their perfect place
@@GiordanDiodato I'm sorry but this account holder is actually transgender, so by you calling me a homophobe, you're actually being very transphobic.
@@GiordanDiodato People who eat at Chick-fil-A are not homophobic. Quit generalizing.
@@mocha5778 Edit: I already watched the whole video and understood the problem, you're right. Please forget about this comment and excuse me (¿
W-wait... what? I don't know about Chick-Fil-A (so I don't know much about this ad campaign or whatever), but it seems that saying that homophobic people eat there is generalizing (and that's, obviously, wrong), but... saying a trans person is homophobic isn't necessarily transphobic. I haven't met anyone like that, but with the amount of people in this world, I think there is the possibility that trans people who are homophobic exist.
Basically what I'm saying is that the whole "if you insult me, you're a transphobic because I'm trans" is bad, or very poorly worded. Not because someone is trans people they're exempt from errors or sins.
Sorry if I'm just not understanding what's going on... but that's what I understood from the situation. Again, I hate when people generalize, but... well, what I said earlier.
The best thing chick-fil-a ever did was sell their sauces in bottles at grocery stores. Now I can have chick-fil-a sauce with my meals whenever I want.
I've never been to Chick fil a but I bought their sauce. M
Damn it's good 🤤
@@ghostcure3403 you should try there stuff it’s good
@@ghostcure3403 is there a chick fil a near where you live? You have to try it!
@@ghostcure3403 It's overrated and overpriced.Dont waste your money
@@horizon2288 stop capping bud it’s not overpriced it’s fair and quality
The mall locations were the master plan in my estimation. We went to the mall just to get a Chick fil A back in the 70s and 80s. They were in every mall in Atlanta too. I'm glad to have eaten so much Chick-fil-A, I haven't been in years because they are stupid crowded all the time. It's ridiculous, but I'm glad for them. 😊
Great episode, tysm :)
I kid you not the employees at the chill Fil a actually fixed someone’s car in the parking lot. 😂
Lmao 😂
They also have dog biscuits for dogs! i shit you not. My mentor brought his dog with him once and she got a biscuit!
@@MasterOfViewership they give ur dog whip cream soemtimed
@@onedollasnake Seriously?
@@MasterOfViewership Yeah
One time chick fil a gave me a cookie for being a patient customer lmao they treat their customer nicely that's y
I had a similar experience. One time I ordered right before they changed between breakfast and lunch menus and didn't notice. It took me 40 minutes to get my food as a result of me ordering the one breakfast food they ran out of and people ordering lunch. But during that time they gave me some leftovers of breakfast food and it was glorious. I was full even before I got my food
One really hot day when the drive thru line was especially long they brought out frozen lemonades for all of us.
2 years ago I was eating in at a chick fil a. I ordered 2 sandwiches and some fries and I waited 6 minutes. When the employee came out with my order they gave me 2 free sandwich coupons. I was shocked!
Back when I used to work for one of those food delivery apps, Chick Fil A was always extremely popular with college students so I'd be in there a lot. The employees there gave me free sodas sometimes :)
Yeah we got one too just because lol we also got a big brownie bite in a plastic cup with a lid for no reason
When I worked at Dominoes, we had a meeting between all the store managers and some corporate big wig.
One of the questions the Corporate Guy asked something along the lines of how we can improve our sales, and even mentioned how Chick-fil-A was very successful, and wanted to know what they do they Dominoes doesn't.
People started raising their hands and giving feedback/suggestions and all the Corporate Drone did after each one was wave his finger and say, "Dominos Policy is such and such, we are not changing that."
The most glorious moment was seeing those bottles of Chick-fil-A sauce on the supermaket shelves. I'll take 3 for now.
Other companies started making their own chicken sandwiches just to copy chic-fil-a, I'd say that speaks volumes to the restaurant's success
And unlike all them, their marketing doesn't need to diss on other places to prove it's better
yeah and many places have made better chicken products due to that race.
@Mark Campos nah not even toe to toe Popeyes chicken sandwich is alot more time better than Chick-fil-A IMO
@@luciaalbarran3573 the Popeyes chicken sandwich is garbage
@@horizon2288 I got physically ill after taking a single bite of a McDonald’s chicken sandwich. It smelled like dead rats and I was puking for at least an hour. But hey, at least it emptied my stomach enough to eat a chick fil a sandwich the next day.
Mr. Cathy! - I had him as a Sunday School teacher when I was in middle school at First Baptist Church of Jonesboro. He used to give us our choice of baseball cards or a card good for a free Chick-Fil-A sandwich for reciting bible verses. We also sometimes had Chick-Fil-A at church....On a SUNDAY!.
Wow thats honestly an amazing story! He sounds like a man of pure class
Ok whats your point!?
@@dedebee2815 sometimes an experience one shares is nothing more than just that. 🙂
@@dedebee2815 You must’ve missed it! The point is there doesn’t need to be a point 😃 that’s why it’s called a comment section, you get it now, right?
hate begets hate, tbh
My favorite fast food 100%. I accidentally dropped my AirPods case into the trash can and one of their employees put on gloves and helped me dig it out. Seriously no joke they have the most friendly employees of any chain restaurants.
I loved Chick-fil-a. I have eaten there two days in a row this week. I am from GA. and have eaten at the Drawf House several times. I have two of the restaurants within two miles from me. Both on extremely busy roads. They are always packed. The employees are always great. I worked with a girl at a Fortune 10 company and she said as a young adult that was the best place to work at a young or older age.
This restaurant has the astonishing ability to cook a chicken breast that isn't dry and tasteless, which is a miracle to anyone who has cooked chicken.
Hell, it stays moist even after it gets cold. I've had one out of the fridge next day and it still wasn't dry or tasteless.
@@Craxin01 it’s the marinade, they marinate it in pickle juice for a good 12 hour or longer which allows the meat fibers to tenderize.
@@rayradiance666 no.
I have worked at CFA for years.
We marinate it at the packing plant, it is marinated before we get it at the store, and it is definitely NOT pickle juice.
@@virgilflintiv5341 do you mind sharing what the marinade is?
@@rayradiance666 I wouldn't know, but I usually filet raw breasts straight out of the box they are shipped in and it is not pickle juice lol. The filets and nuggets don't have a marinade, they are just packed in a bag in their own juices, so they're kind of marinating... The spicy fillets, strips, and grilled filets all have their own unique marinade. They have to be stocked on the bottom shelves so that way if one of the ever leaks it wouldn't get their special marinades on the other types of chicken
I worked there for several years. They had 3 rounds of interviews. They only hire good people who are kind and hard working
Damn!
Let's put it this way, its a fast food place I worked at in high school and am still willing to eat there. Need I say more?!
@@stevenmonnich1644 i understand completely
Hard to believe that the new definition of insensitive religious zealot homophobe changed to "Kind and hard working person" Please give me a break dude. Idk how anyone could eat or work there with a clean conscience. They have literally caused the deaths of gay men!
Pittsburgh Pirates Hat can eat with pleasure and where's your proof?
I do love Chick-fil-A, but I don't eat there as much as I used to because they don't have their coleslaw anymore. I loved getting the coleslaw with fries and chicken nuggets. Without the coleslaw, it just isn't the same. I do have their recipe that they provided. I make it a lot, but I miss going there and getting it with the fries and chicken. I also miss their carrot salad. When I was working out of home, it was my favorite place for breakfast. I loved the chicken minis! They kind of revolutionized drive-thrus, too. It doesn't matter how long the car line is, you whip through pretty fast.
I'm not an American so my family and I had Chick-fil-A yesterday for the first time during a visit to the US. My wife had a grilled chicken sandwich and thought it was pretty bland, but nobody had explained to us that she could pick which sauce to put in it. My eldest son and I had filets and we loved them, very tasty. My youngest is vegetarian so he was disappointed to see there was no salad on the menu that did not include chicken. The young lady working at the cash was not very friendly or helpful but the one walking around the dining room was incredibly nice. Not sure if we'll go back though. Half the family was disappointed.
And their lines are stupid fast, my local Chick-fil-A has lines that go around the parking lot, and you'll be through in about 5 minutes it's insane!
Yep! We're extremely well staffed in pretty much all areas. In the mornings there's an actual position in FOH called "pusher". The entire job is helping out the bagger + person on window and handing the person on window the food and drink so theres no "Is this order done?" "Is this their drink?" questions. Result is the line goes crazy fast.
In my chick fill a there are two drive threw lines and they have there own app and you can pick it up it helps the line be not so long.
Too bad their food is overhyped and overpriced
@@horizon2288 your opinion
Yeah, they have Quality AND Quantity
it's also crazy to think how they, sticking to their beliefs, decline all offers to sell at big football games due to the no sunday policy, and yet they're able to remain highly competitive
We usually just sell the sandwiches the night before for football games
We sell them at my highschool games
God works in amazing ways
Yea they also almost made a deal with Disney to have their stores at Disney world, but they canceled it because Disney wanted them open on Sunday.
A company that stands for God! Bless 'em!
Theres a beautiful video on RUclips regarding a chick-fil-A employee serving a young customer via sign language, it made the costumer very happy
Chick-fil-A never disappoints. The prices reflect the quality and I've never had a bad experience. No attitude filled employees and food worth waiting for.
Strange how employees work hard when they get paid well
right. Who would have ever thought...
Chic fil a doesn’t pay well lol
@@jamalmadden7230 I mean, I work at one and it pays pretty dang well. I’ve had multiple raises and been told plenty of times that hard work=better pay. It’s not crazy money, but for the industry I think it sets a pretty high bar.
@@jamalmadden7230 I work at Chick-Fil-A. Yes, they do pay well.
You do realize they make about the same as McDonald's? It's definitely the work environment that they are in.