Banking on AI: Co-pilots, Super Apps, and the Future of Financial Services

This episode of Zafin Banking Blueprints delves into the world of Artificial Intelligence (AI) and its transformative impact on the financial services industry. Joining host Dharmesh Mistry are Tyler Pichach, Head of Banking Strategy at Microsoft, and Branavan Selvasingham, VP of AI and Automation at Zafin.
The discussion centers around the emergence of AI co-pilots and their potential to revolutionize banking operations. Piatch outlines Microsoft's AI strategy, emphasizing the role of co-pilots in augmenting human capabilities and driving productivity gains. Selvasingham provides insights into Zafin's AI initiatives, highlighting their focus on explainability, personalized signaling, and enhanced customer support.
The conversation also explores the evolution of Microsoft Teams into a "business super app," serving as a central hub for communication, collaboration, and AI-powered applications. Real-world examples illustrate how banks are leveraging AI and Teams to streamline processes, personalize customer interactions, and improve compliance.