Sales Training // Framing Customers So They Can't Say NO // Andy Elliott
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- Опубликовано: 21 авг 2024
- In this video, Andy Elliott teaches how to frame customers so they can't say no! Andy Elliott trains on how to make an outbound call where it's easy to say yes to, hard to say no to, and sets the appointment, every single time! If you want to triple your sales, start dialing like this today!!!
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Great confidence under pressure in front of a group. Respect.
When she was able to get him to commit to a time,
I celebrated like I won 😂🎉
Good job Tommy!!!
The transfer of confidence throughout this clip is truly impactful. Watched with my Son for our morning training meeting and it sparked an hour of engaging conversation, brainstorming and a deeper understanding of where I need to be as a man and leader. Thanks Andy.
For real, Becky was terrible but he pushed through her lol
🔥🔥🔥
Andys confidence is gets wakes up your heart. The world is dying for this level of confidence.
hu·bris
/ˈ(h)yo͞obrəs/
noun
noun: hubris
excessive pride or self-confidence.
Hey Andy today i had my interview at a car dealership, after year’s working at a place with no future and i did everything that I learned from your videos, the manager told me that i have a great attitude and communication other than that i am so grateful and ready to go to work like i never did in my life, The sky is the limit
I just turned 21 and i have a mindset that i will work everyday as if it was impossible to fail
How’s it going?
welcome to the business !
Lol
I’ve been watching Andy Elliot everyday before work and the results have been great. I am determined to change my mindset.
Nothing to be proud of Princess..
@@FredJacobs-ql4mq did Andy make ur butt hurt? Pick ur panties outta ur snatch it’ll be ok
I had bad experience with selling contract phones on some call center last year. Andy made my more hungry and more informed about sales I'm going back to sales. Andy you're the best❤
Realtors do this all the time. Awesome.
I just moved up to safety advisor” sales manager” for electrical..just wanted to say..THANK YOU!..watching your vids have put an impact to motivate me to never try to get a “NO”..
Learning this skill is going to help me close wayyyy more deals. Thank you Andy Elliott and team
Tried this for Real Estate, adjusting the words slightly, boom. Appointment set in less than 5.
What’d you say?
I'll be honest, I don't think I have what it takes to do sales. The pressure to perform and hit goals despite how fickle people can be is demanding and draining. My respect to all of you guys who keep going despite the grind.
with that attitude you're right. time to take it to another level bro - reinvent yourself, you can be whoever you want! for real for real. you can be whoever you want. The world is dieing for people that live their dream and up to their potential. you know this tho. Through god all things are either possible or they arent right?
Your so right I was a door to door salesman for five years …..CRAZY good money seriously, but man after five years of having to non stop perform at a high level and dealing with people in there homes …..I just couldn’t do it anymore…..it was changing me as a person that I didn’t want to be , pushy , argumentative, high strung,, I was Soooo close the making it to the next level too (to the point I didn’t have to go door to door I would have people selling for me) but I just couldn’t do it anymore
@@stifflers69mom1 I will say, I decided to stick it out because of supportive family members and I'm finally reaping the benefits. I'm not sure how long I can endure it, but I finally got past the overwhelming desire to quit.
Many Top sellers in world normally use Xanax while selling . The secrete they dont tell on how they doing it so good compared to others. Basically that pill just calms the mind down and stops u from over thinking. And many other things it does
@@thepraise2703 Love that. You can do it!
I was honestly surprised he still came in since it not only sounded like she was reading a script, but I guess the words she used were more important. After three our four calls though, she'll be a pro.
This gives me goosebump, Andy.
As a car buyer I’ve had this technique used on me and when I got to the dealership they basically lowballed the shit out of my car … I’ll never go back there to buy another car. So on the dealer end you better put on real pants and do what you promised the potential customer.
Could’ve atleast given you a complimentary service for your time and I bet it would’ve changed the entire situation!
@@CarlosMorales-yn2vmnever ever service your car at a dealer. No matter what
or they may give you "more than the car is worth" and make it up on the new vehicle purchase by charging msrp or above that's why you need out the door numbers
To complement this, having a strong lead generation system is key. This ensures you're reaching out to the right people, making each call count, It's about matching great calling techniques with a solid lead base.
Heres the sauce guys... coming form a top salesman from multiple different retail stores and banks.
You have to be and sound GENUINELY enthusiastic and slightly pushy as a salesperson. No matter what youre selling. You dont even necessarily have to know anything about the product or person.
Nothing ever goes according to plan. Loved the way you handled it
Andy, you are truly a beast. I love the content looking forward to working with you one day, and I can certainly see that the training is a blast we'll done sir ! ❤
If I became a salesman one day andy will be the reason appreciates you for everything ❤
That dude did not show up for that appt. He just wanted her to stfu. BUT it was a great job by the young lady.
These are examples on how to improve the ability of selling.
Right? Is this roll playing. If so, than it’s building confidence.
You can be creative & come up with your own tonality & become your own person I thought.
Paint pictures & become a professional in sales.
All the best.
Best thing you can do is take it as far as you can! If anything it’ll be a lesson that’ll help sharpen your skills
VERY LUCKY group getting ANDY himself doing the training. Incredible
Hell yeah Tommy 💪🏼💪🏼💪🏼💪🏼
I would say no the second person asked me if they could have 30 seconds of my time. If they somehow got past that, I’d straight up hang up the second they started getting pushy about coming today. Also the straight jacket line makes this feel like a scam. You should avoid hyperbolic speech in sales. A) it’s cheesy and B) makes the entire thing feel inauthentic and too good to be true
Yea this type of sales strategy only works on weak customers. Don’t be afraid to say no people.
The only way to sell is to create a “too good to be true scenario” that eventually comes closer to reality as the sale progresses. If you’re the type of costumer that prides himself on saying no just because, then you’re not the costumer they’re looking to serve, period.
We will all follow you, seeing as you're much more succesful than Andy, right?
This dudes the best 👍👍
Wow!! Dealerships will do just about anything to get someone to come in. Since when do dealerships pay more then a car is worth, if they do they just add to purchase price. I always get a good laugh listening to all the BS games you guys play.
Love the videos Andy! Keep em coming I need a good laugh 😂 😂😂
Remember, they lose money on every deal. That's how they build their multi-million dollar facilities.
It happens in the automotive industry. It's just doesn't happen too often but when I was selling cars we would have a high demand for certain used cars that we didn't have in our inventory. Therefore, we had to find which previous customers had those used cars that were in high demand. Of course the negative equity is going to roll over to the loan of the new vehicle, but if the overall cost benefits is better than what the customer has with the trade-in such as warranty, mileage, vehicle maintenance, features, etc. Then, it all makes sense
I sell icecream and im going to use these same tactics! Thank you!
😂😂
@Barakaamuri. it sounds funny, but it's true! I actually get a lot of no's when selling dairy and non dairy ice. Some people say they don't want to buy anything but if I talk to them for a while sometimes they change their mind and buy from me just because they like me after talking to me. I'm just looking for some shortcuts to sell my icecream or non dairy when I get a no. More people say no to icecream than they say yes. Try to sell icecream it's the same as selling anything else.
I had such a sad excuse of a car salesman a few months ago - he couldn't close me. Went across the street and talked to a dude who got me into a car that was $150 over the payment number I wanted.... it just took persistence, trying to help me, and reasoning with me.
At the end of the day, my payment was a little higher, but overall I'm satisfied with the car I got, he educated me on why my payment would be higher vs. being stuck at a payment with a car I wouldn't be happy with - it's crazy how much you can accomplish by simply explaining and reasoning. Like I said, at the end of the day my payment was higher, but I love my car.... and I had a good experience.
The only difference was one salesman gave up too quickly and didn't want to put the work in..... the other salesman across the street took the time to see what I wanted, let me drive a few cars, then explained why it would cost more when it came down to features.
Persistence pays off!
Im a car salesman and i stand by your message , it definitely isnt easy at times but if you focus in and really listen to your clients needs / wants and work hard to get them close to there monthly budget they will meet you half way more times than not
That lady did awesome!
love it. im cheering for you from my house in va
Great content! Thank you
Honestly, as a customer... im no sales person i dont work in sales, however, as a sale person i would not buy a car from someone that pushy
Great video and advice!
She’s gonna blow him away
Really valuable content
Loved the live call!!
That sales manager rn 🤑🤑🤑🤑🤑🤑🤑🤑
Andy should probably instruct all his clients that if they'll use his modules...they should completely edit them or else all companies in the same indusrty will hv the same module exact words!
If you knock at bros door for D2D sale, he had take your sales test before you take his 😂
Legend
I’ve walked on this exact salespitch
You're such a badass!
Love this- can you always make them that crazy of an offer???
This gives me Boiler Room vibes!
Great job 💪🏽💪🏽
Sweet. Now I know what lines not to fall for on my next car purchase.
I got hype watching this
This was great
Studying this
That's Was professional call!
I love it!! but what do you do when they come in & they can’t get more for their trade in? What’s the best course of action then?
This happens so frequently and it’s mind blowing
why even worry about that
@@roybatty6368 because they were convinced to come in on the seemingly high possibility of getting more for their trade in. I understand he said if, but it sounded like they’d get more. So when they come in & are eventually let down for that it can come off as dishonest/look bad. So what’s the best way to go about letting them down essentially & getting them on a new car?
Easy close them
Bro your so 🔥🔥🔥
This is great shit ❤❤❤ she's gonna be a beast andy your a fucking legend
Dude is legit
I love it...i have a hunge interest in sales I know I can do it but somehow I am stuck to my current job what should I do....I want to sell
what I've learned the most is that I need to increase my cocaine consumption.
So they have a School for Pushy Salespeople. Sort of a Boiler Room.
I've been doing property sales and retail sales for more than a decade and I say this kind of approach is annoying. I would be pissed if someone tries to square me up into buying. I'll buy when I want to buy.
F***** INSANE!!!!🔥🔥🔥🔥
I CLAPPED MY HANDS FROM HERE
What about negative equity? Right now car values are so cheap which is amazing to buy but not to sell... they're like 6-8K upside down?!
Dauphin River First Nation Manitoba Canada 🇨🇦
I get some wolf of wallstreet vibes
Starting.....
Whenever a salesman gets pushy I walk.
😂
Me to, I don't play the game
Keep that shit pushing then , come correct or don't come at all. Plus why are you watching these videos to begin with 😂😂😂
@@RetroFutureHD He is primairly using psychololgy hacks to manipaulte people rather than help them. Its productive advice for selliing certain products to certain customers.
@@marcusd9192people need to be manipulated. Im offering a good service at a good price only an idiot would turn down.
Andy Big fan of your videos! How can this be applied to life insurance?
I sale weed this is totally gonna help 😂
Thank you I am in financial investment and this is good to learn
Haha. Mercedes has tried to buy back my custom built Mercedes SUV about 70 times now with letters. After first few calls told them to stop. Stuff on the lot back in 2018 new was about 86k but only had 10% of features I wanted. Had custom built all I wanted for 100k. New cars post corona most are trash now just like the houses. My service advisor who I trust said my GLS series they no longer have racing engine in there with air suspension they have cheap spring shocks and clunky transmission and drive like sh&t. Mine accelerates like butter and rides like a cloud. New Mercedes is egg shape where you hit your head on the roof and they call it sporty or some other nonsense to save production costs. It has little more tech than mine but everything else styling, room, parts mine is superior. My service guy said to equal what I have now would have to buy the Mercedes Maybach SUV for 200k plus. Will just keep what I have. People that own nice cars that make six to seven figures a year don't give a sh*t about trading in their vehicle to get more than 10k what it's worth. Their time is worth thousands per hour. Now someone who bought for 50k a car that makes say 75k a year income and now can get 10k more they might have interest in it. So you have to know your customer. People with money make the rules. Anytime someone wants my business they do it on my terms or I go elsewhere. When you are highly successful you have leverage. When you are in the masses you become a pawn to businesses and a statistic.
I'm ready to sell something now. Damn
How do we know they didn't just talk to member of the group in another room? 🤔
I learned alot from this but for me, IF I were on the other end of that call, Once she said, "He is getting so crazy, we're about to put him in a straight-jacket." is where I would've said no thank you and hung up. I HATE stupid statements like that. For me, I would be more willing to have come in with the, "The market is changing and we're offering over NADA for your trade in, I would love to get you in a new car or truck with a fresh waranty." Or something along those lines.
I am not saying this doesn't work or is a bad idea. Just stating that listening to it from the outside and having received those calls before is why I would respond differently. What I am curious about is if this method is tranferable to other sales industries and / or can you modify the delivery / punch line and still be successful?
That was epic!
Even if you have a briefcase full of cash you can’t get in and out of a dealership in “2minutes”
all that work then doesn’t show up lmao
Lake St. Martin First Nation Manitoba Canada 🇨🇦
Why say grand and not K?
More gravitas
personal preference, i'm sure he's tested it many times and its just the better psychological approach.
@@Rashean_Graham gravitas ?
@@mikebrown4433 Yea, kind of like if you are asked how much experience you have in XYZ industry. Instead of answering 8 years, it sounds more grand to say "Close to a Decade of experience in XYZ."
Did you film this one in Michigan?
So did he show up at 330? That's what I need to know
No way that dude shows up the next day. He was so annoyed
Most important skill
I am struggling to get my first close as I am a week into the job what do I need to do in order to close?
Be confident, practice with people, make them pretend to be a customer. It lets you relax while learning how different people will object and with less stress you’ll be a little more quick on your feet. It will be easier to be creative, when you think “damn, that was good” REMEMBER THAT SHIT!
It’s impossible to learn in one week or month. Learn your product, build value, learn to close after time. If you can get appointments and bring people in you’re managers are going to help you learn. Believe it or not, the managers are there to sell cars too! They get paid on that shit. So if you can show them that you’re willing to get people there and put in work they’ll start teaching you more. We had one guy quit after 7 hours! They see so many salesman before and after you they can’t waste time on people who aren’t made for this.
My last piece of advice, if you are working a deal and you don’t really know what to do, listen to what the managers say. Whether you can explain it or not just follow them. They understand the moving pieces better, trust that they know what they are doing. Stay hungry big dawg.
This sounds so cheesy first of all car dealers never overpay for trades. They severely underpay know that going in.
He said, "I told you," but that was A LOT of on your feet thinking, training, and skill and extra techniques he didn't teach her in this video.
True but I think it's probably a good way to train people. There was a lot of lessons to learn here.
*so what, this means nothing: when the pigeon comes in and figures out the fake 'deal', he'll go home.. this is not a big deal by any means*
What's a fake deal?
It’s not a fake deal. It’s a trap to get you to come in but it works 80% of the time 😂
@@garciaosvi1990 are 80% of buyers morons? yeah seems about right..
Well there’s always gonna be an objection when someone is coming in and it wasn’t truly their desire to move on from their vehicle. If you’re a car salesman your job is to give them every reason TO NOT LEAVE WITHOUT A NEW CAR TODAY!
@@marshalln553 actually the job should be to HELP THEM FIND THE CAR THEY WANT at a price they are willing to pay, not harass them until they give up
Imagine this: "Hi, this is John Doe from AT&T. My manager wanted me to ask you if you still had that Samsung Galaxy you bought. If my manager was willing to give you MORE MONEY for that phone than it's worth, would that be worth your time?"
If that sounds cringe and makes your customer sound like an idiot, it's because it is and it does. Opening with a lie is terrible coaching.
Well he’s talking about cars not phones, why would he go with the same line for a different product
@@Adpv.860
First off, I love Andy, so let's clarify that! Second, it's the principle. In fact, that used phone may hold its value more than most used cars, which are depreciating machines, thus making them a liability if you are not using them to make money anyways. But to my point, everyone who is either in the industry or who understands markets from a broader perspective WILL know that this is just a tactic and although you COULD end up getting a good deal, most times, unless you're actively in the market for a new vehicle, you are not.
In the Automotive Industry, the one doing the "winning" in the deal is usually NOT the customer. And not even the dealerships, but the banks...JS
I love you all! Have a powerful day!
Seriously, you need to understand us guys who are buying cars for our families and ourselves are not stupid. You want more sales and your numbers to rise?
As a car buyer, I want you to be honest with me, tell me what your plan is, tell me how much commission you get from my buy, don’t beat around the bush, just be straightforward with me. To me, that goes way further than trying to aggressively get me to come into your dealership. If you have to make up some ridiculous illustration to get me to come in to your dealership, I already know you are desperate for sales and I will not even want to do business with you. I’m not that desperate for money. You need to understand, I’m not here for you, you’re here for me. Period. Be humble, be kind, and most importantly be HONEST and TRANSPARENT! God bless.
Straight up.
Watch Jeremy Miner
🥂
Now the guy comes in with an unrealistic impression of how much his Jeep is worth (just like what he said happened to him last year). When he gets the low number, he will be pissed that he wasted him time, yet again, that was based all on lies.
Did you even watch the video?? He’s obviously interested in trading up to something different or a newer model. If the salesman does his job the guy will walk out with a new vehicle.
If the guy wasn’t interested he would have said NO.
He has great confidence, and a lot of good information, but he's been saying this line a lot lately and there is NO dealership that is going to pay more for what a car is worth, ESPECIALLY not 5X more, it's a total bait and switch. I'm all for marketing and selling and even exaggerating a bit at times, but there is no way I come in with a car worth $35K and they offer me $75K for it, or even $40K. I would NEVER give my keys when "coming down for 2 minutes" Just tell me what the offer is. For that matter, I wouldn't come down at all without a basic offer. I'm certainly not going to look at other cars on the lot without knowing what my offer is.
More money than the car is worth?? LMAO. That's rich bro. More like, "I'll raise the MSRP, add some points to the back end or include mandatory dealer add-ons", over allowing on trade in value happens but not often, at least not without approval from higher ups
Did the guy needed a new vehicle?
This was more ridiculous than a Presidential debate. When a car salesman calls and says ‘its really important’ its like getting a call ‘I’m from the Government and I’m here to help’.
everyone in that room is a chump
The guy will be sorely disappointed when they offer him trade value & not 5 times what it’s worth like he was led to believe
Roid rage is effective lol. My hat is off to Mr. Elliott because he built a 9 figure empire and i didnt, by selling hot air in a can. Ive done sales across numerous industries. Good sales come when you have a good product. The secret is, good products SELL THEMSELVES. A salesman is just a liaison representing the company and assists with paperwork.
Lmao
This dude never showed up. No way. Haha
Andy, your good, but bro you would never get me. No body does no matter how good they are. I think that sales are a waste of my time. Usually if I want to something I do the research and get it myself. I want you to try on me. I wonder if you can.
That is just because you don't want to be sold. You either fall in the category of a disagreeable customer who is going to always say no. No, even if you have very little-to-no understanding of what it is that you're saying NO to. Or you fall in the category of an Analytical customer who has done a ton of research and when asking a question about the product/services, you already know the answer to the question that is being asked, but you want to see whether or not the Salesperson knows what they're talking about. If the salesperson is honest, straightforward, and overcomes all your objections than he/she has a better chance at closing you. Since you just said it doesn't matter how good the Salesperson is, you're answer is always no. You're just a disagreeable buyer
@@brian3777 ah how wrong you are. I don't always say no without reason but when buying anything I research before buying. Being an engineer by profession I guess I am analytical, always calculating what my next move is for buying or anything else. Not sure how you got that always thing from my previous reply, I guess your clueless and fall for people's bs.
@@SP-dw9giyou yourself said that nobody gets you no matter how good they are. The logical conclusion from that statement is that you say “no” no matter what because it doesn’t matter how good of a salesperson it is. That’s where he got it from. Good analysis tho
@@randomfool5000 Nobody gets me because I analyze anything before I buy instead listening to a sales person. You another one that gets tricked I guess.
@@SP-dw9gi so you have dealt with a salesperson before and you have been sold before. Your wording is so contradictory. That’s why you and the first guy had such a misunderstanding
And then the customers only come to the outlet just to find out the dealership taking off money under their feet by offering 50% to 60% of the original value. Common man, sales, customer experience & trust go hand in hand. Let’s not promote idiotic sales tactics by saying 100k to 500k etc.. While I appreciate your training but not the way it’s done in this video.
What the car is worth is NOT the original value. They are two totally different things. The original value depreciates the moment the new vehicle is driven off the lot.