Join our giveaway with the hashtag #PhoneSustainability#YourLongestUsedPhone#drfone + your answers win AirPods 3 and Dr.Fone 1-year full toolkit license! Question: How many years have your longest phone been used? Please share your tips and tricks on how to extend phone life. Leave your comments now to win the exclusive awards!!! Join the giveaway from bit.ly/3zT27xE.
Thought my phone was gone, turns out it just needed the power button and the down volume button to be pressed. Saved me a lot. Thanks and I also dropped a like
I put out phone battery from my almost dying phone about one day. At next day, I put the battery back into my phone again, and it start normally by press the power button. Thanks too from your tutorial 👍
Holy Cow!!! I have been trying to get my cell turned on for 12 hours and less than 5 minutes into this video, his advice got me up & running! God Bless your Life man. Thx a million & I hope 2022 is your best year yet. Cheers:0
My laptop is broken, I can’t use it. I was charging my phone(android) , tried to turn it on but it’s still on the dead charging screen. Please tell me how to fix it.
The website for android is for samsung only? I have Zeeker P10 a rugged phone, I can't turn it on. I have tried the other steps you thought as well. Please help, thank you
Dude thank you so much. Last year i gave my dad my phone bc we went hunting. It was cold and Icy. My dad slipped and dropping the phone when he was checking if our buddy was in the area. My phone broke and hade a glitched screen. I found ur video and clicked on it. In 2 secs i opened the phone and booom It openeing in a flash. Thank you man! Now i can take it to school bc last time i almost got lost :/
My phone is coming on but it the charging screen aka just saying android one and it is very annoying it said software update reset phone to update and it hasn't came on for 2 days pls help?
Hello, you can download Dr.Fone from drfone.wondershare.com/, if you have any issue using our software you can email customer_service@wondershare.com for help, thank you!
@@bkanas4747 Hello, please email customer_service@wondershare.com for help, you can attach the valid screenshot so our team will help you out there. Thank you.
I have a Cricket Dream 5G and was watching a RUclips video yesterday and it all of a sudden crashed and went off. It doesn't come on by holding power and it doesn't acknowledge the charger being plugged in like it normally does when its off. It worked fine up until yesterday and I updated the software the night before (successfully). It could have been a bug in the update but not sure. What is the hard reset for Dream 5G?
You can reach our social media support center for help. Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/ Instagram: instagram.com/wondersharecs/ Twitter: twitter.com/WS_support
My phone is only two days old it was at 47 percent battery so I plugged it in the charger block and cable it came with. The phone was still up and running. About 25 to 30 minutes later I picked up the UMX:U696CL Android device and it felt really warm almost hot it would say. But curiously the device was shut down and there was no charge light indicator on red or green. I unplugged the c3 cable from the port took the back off and removed the battery (a UBT23OO 2300mAh 3.85v Li-ion). After allowing it to cool down for several minutes I tested the battery and it reads 4.05v. The phone was not dropped at all nor did it get wet in any way. I'm thinking something in the hardware operating system fried out. What say you? ..
Please respond to this, I held down the power button then tapped on power off but now my phone keeps vibrating every two seconds whenever I try to turn it on or off, I tried the basic steps like holding down the power and volume down button simultaneously but to no avail, even tried with the volume up button, for months it's been saying it has software issues but I didn't know this would happen, can this app fix it?
Hi! My samsung J12 accidentally fall on the floor years ago and won't open anymore since then. What do you think is the problem? I'm thinking if I could still revive this thing. Hehe thank you
Hi, you can contact our social media support center from: Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/ Instagram: instagram.com/wondersharecustomersupport/ Twitter: twitter.com/WS_support
Yeh so my phone fell smack dab on the front and the screen glitched a bit then went blank and all i could hear was my random vidoes playing and now nothing. It only charges now but wont turn on using this method. Do i need an Lcd screen replacement?
Sir can you please help me, Last night I powered off my phone I woke up and I tried powering on my phone and it didn't work I went into panic mode and tried everything I saw online and it started didn't work,I don't know if this may help but I still hear vibration and notifications but its just stuck as an black screen, Please someone help me !!!!
Hello, you can try Dr.Fone system repair to fix this issue, you can download Dr.Fone from drfone.wondershare.com/ , contact our social media support center for any help from: Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/ Instagram: instagram.com/wondersharecustomersupport/ Twitter: twitter.com/WS_support
Can you help please? Doesn't work on my Sony Xperia 5iii. It has black screen, flashing GREEN light when I just press home key. Flashing RED light with intermittent vibrations when I connect charger, but is not charging up 😕??????
@@MikeOrigins It can be done with syncing your google account and phone! But since a free google drive account's storage is pretty small it gets cramped up after a while :') I can kind of recommend purchasing a google one account and sharing it with family memebers, thus getting a cloud solution to upload pictures and folders ^^ edit: grammar lol
Yes, you can repair it with system repair function, try to check and download from drfone.wondershare.com/ios-system-recovery.html . For more help you can contact support center from Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/ Instagram: instagram.com/wondersharecustomersupport/ Twitter: twitter.com/WS_support
i was just watching youtube and the app suddenly lag until it froze, i cant touch any buttons cause its frozen. i tried turning it off and on, when i press the on button it wont turn on. even if i charge it it doesent work. is this the right video or this has a different way of fixing it???
Thank goodness!! Holding volume down and power button worked!! My phone had shutten off out of nowhere and was getting pretty hot for some reason ;0; The last time this happened I was outside and had no other way than letting it eat up it's own battery and plug it in after arriving at home :')
I cant enter download mode on my samsumg a51, i held the volume down and power button, and the only thing i get is the start screen up with "samsung galaxt a51 secured by knox" screen then it goes black
There was this annoying thing happening, my phone turned off randomly and did not want to turn on. I got that problem fixed but when I got it turned on again, all the buttons were being weird. so when I tried to fix that in settings it kept turning off.
"Hey There, we can understand the pain through which you are going on right now. Here are some solutions that you can apply to fix this issue: - Hard reset your Android device. - Reinstall the operating system of your device because it can be corrupted too. - Use the powerful Dr.Fone - System Repair (Android) tool for any system-level changes - If none of the solutions work, take your device to the authorized repair shop."
Please contact our customer support team if you have any issue with our software! 😊If you want to know if your device is supported, you could go to download our software and connect with your phone to check: bit.ly/3qOyKaL
Brother pls my phone dropped down and now when I charge it I would see the lightning battery flick and goes black for a while and it goes back to the lightning battery image
Bro, my phone went black a week ago, I've tried everything. It rings, texts come in, but I can't see. When I restart it, it vibrates but won't come back on. Please help no laptop
Holding the power button and the down volume button worked for me. I had just had the glass replaced today and used it for a couple hours, shut it off while it was charging and it would turn on but it wouldn't swipe to unlock. I couldn't enter my password. Thanks man
My galaxy a11 was charged and won't turn on even with power and volume down, I also tried power and volume up but it won't work ive looked at so many videos man, got an answer?
Hello, you can download Dr.Fone from drfone.wondershare.com/ , if you have any issue using our software you can email customer_service@wondershare.com for help, thank you!
I spent 30-minutes dealing with the bull shit of trying to download it and get it still doing even download and then finally when it did it's found me with notifications I didn't ask for
i have a rooted device and installed this app that requires root access. I granted that root access and suddenly my device turned off and now I can't turn it on :( the app was a virus because the system warned me that it's a trojan but I installed it. Is there anything I can do to make it work again? please help
Yea I took my old phone to get a new one with Sprint what ever the guy at sprint did to my old phone it will not turn or charge and it work perfectly fine before.
Please contact our customer support team if you have any issue with our software! 😊If you want to know if your device is supported, you could go to download our software and connect with your phone to check: bit.ly/3qOyKaL
Hi, you can download Dr.Fone from drfone.wondershare.com/ , if you have any issue using our software you can email customer_service@wondershare.com for help, thank you!
@@wondersharedrfoneofficial how'd you get it to work, ive tried all of these and my galaxy a11 won't turn on after I powered it off and it died while it was powered off, its just a black screen and idk how to fix it
Hello, for this issue you can contact support center and they will help you. Please contact from Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/ Instagram: instagram.com/wondersharecustomersupport/ Twitter: twitter.com/WS_support
Please contact our customer support team if you have any issue with our software! 😊If you want to know if your device is supported, you could go to download our software and connect with your phone to check: bit.ly/3qOyKaL
Hello, you can download Dr.Fone from drfone.wondershare.com/, if you have any issue using our software you can email customer_service@wondershare.com for help, thank you!
Join our giveaway with the hashtag #PhoneSustainability#YourLongestUsedPhone#drfone + your answers win AirPods 3 and Dr.Fone 1-year full toolkit license!
Question: How many years have your longest phone been used? Please share your tips and tricks on how to extend phone life.
Leave your comments now to win the exclusive awards!!!
Join the giveaway from bit.ly/3zT27xE.
I only see samsung options in your software
My phone would not turn on and it was fully charged. I held the volume and the power button for the 30 seconds and it came back on. Thanks bro!
This just worked for my old Android! OMG I AM TREMBLING!!
Also, I had to hold the power button and the volume DOWN button for 30 seconds as nothing happened when I held the volume up button.
Same with me!
Didn't work for me 😢😞
Omg thank you so much my mom phone had this and I did this and worked phone turned back on.
Thought my phone was gone, turns out it just needed the power button and the down volume button to be pressed. Saved me a lot. Thanks and I also dropped a like
Thanks so much! Holding down the power and volume down for 20 seconds was what did it for me. You rock!
Omg tysm it worked you saved my life
Omg it wirked
OMG thank you you saved my life
Thanks so much bro
It didn't 😢
Trust me, thought I has lost my phone, but I pressed both vol and switch on button for less than 30sec it switched on. Big up ms.
I put out phone battery from my almost dying phone about one day. At next day, I put the battery back into my phone again, and it start normally by press the power button. Thanks too from your tutorial 👍
Holy Cow!!! I have been trying to get my cell turned on for 12 hours and less than 5 minutes into this video, his advice got me up & running! God Bless your Life man. Thx a million & I hope 2022 is your best year yet. Cheers:0
YOUR A LIFE SAVER I GOT MY PHONE TO WORK THANK YOU SOME MUCH , KEEP ON MAKING VIDEOS
thankyou so much!! I held the volume and power button for a about 20-30 seconds and it turned on!
Thanks for your comment. Please follow our account for more tech tips
The one where you press the volume down and power buttons at the same time worked for me. Thanks! 👍
same for me
You saved me some time tysm❤️
Thanks was trying to fix someone phone with the same problem I did almost the following expected the hold volume down and phone power
My laptop is broken, I can’t use it. I was charging my phone(android) , tried to turn it on but it’s still on the dead charging screen. Please tell me how to fix it.
mine is the same
My nokia fone is not turning on, i have tried the power button n volume button too still it isn't working!!!! Can u help me on that
THANK YOU SO MUCH! IT ACTUALLY WORKED WHEN I PRESSED THE VOLUME DOWN AND POWER ON!
My phone is stuck in boot loop mode
OMGG!!pressing the volume down and the power button for 30s worked for meee. A BIG THANKS!!
I dont know what will happen now but is sais fastboot now
The website for android is for samsung only? I have Zeeker P10 a rugged phone, I can't turn it on. I have tried the other steps you thought as well. Please help, thank you
holding the power and volume down for 15 sec work really well for me. thanks
Happy to help!
Dude thank you so much. Last year i gave my dad my phone bc we went hunting. It was cold and Icy. My dad slipped and dropping the phone when he was checking if our buddy was in the area. My phone broke and hade a glitched screen. I found ur video and clicked on it. In 2 secs i opened the phone and booom It openeing in a flash. Thank you man! Now i can take it to school bc last time i almost got lost :/
My phone is coming on but it the charging screen aka just saying android one and it is very annoying it said software update reset phone to update and it hasn't came on for 2 days pls help?
The only thing that worked for my phone, is dropping it multiple times and it's charging now 😂
Ha! You should open your own phone repair shop now!
@WondershareDrfone my phone is HUAWEI how i can fix it
???
Hello, you can download Dr.Fone from drfone.wondershare.com/, if you have any issue using our software you can email customer_service@wondershare.com for help, thank you!
@@wondersharedrfoneofficial ok ithank you but this program only for samsung galaxy ??
@@wondersharedrfoneofficial and why the download after chrome downloading the download always in 0%
@@bkanas4747 Hi, our software is for all phone types.
@@bkanas4747 Hello, please email customer_service@wondershare.com for help, you can attach the valid screenshot so our team will help you out there. Thank you.
0:21 When This Music Comes In It Kinda Sounds Like The Roblox Catalog Avatar Creator Music
I have a Cricket Dream 5G and was watching a RUclips video yesterday and it all of a sudden crashed and went off. It doesn't come on by holding power and it doesn't acknowledge the charger being plugged in like it normally does when its off. It worked fine up until yesterday and I updated the software the night before (successfully). It could have been a bug in the update but not sure. What is the hard reset for Dream 5G?
You can reach our social media support center for help.
Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/
Instagram: instagram.com/wondersharecs/
Twitter: twitter.com/WS_support
My phone is only two days old it was at 47 percent battery so I plugged it in the charger block and cable it came with. The phone was still up and running. About 25 to 30 minutes later I picked up the UMX:U696CL Android device and it felt really warm almost hot it would say. But curiously the device was shut down and there was no charge light indicator on red or green. I unplugged the c3 cable from the port took the back off and removed the battery (a UBT23OO 2300mAh 3.85v Li-ion). After allowing it to cool down for several minutes I tested the battery and it reads 4.05v. The phone was not dropped at all nor did it get wet in any way. I'm thinking something in the hardware operating system fried out. What say you? ..
Did you check if you charger is suitable for your phone?
Please respond to this, I held down the power button then tapped on power off but now my phone keeps vibrating every two seconds whenever I try to turn it on or off, I tried the basic steps like holding down the power and volume down button simultaneously but to no avail, even tried with the volume up button, for months it's been saying it has software issues but I didn't know this would happen, can this app fix it?
Hi! My samsung J12 accidentally fall on the floor years ago and won't open anymore since then. What do you think is the problem?
I'm thinking if I could still revive this thing. Hehe thank you
maybe you can Recxx
This technique really worked 🤩
Great to hear!
I dont see a option FOR my LG HUWIA ANDROID
Hi, you can contact our social media support center from:
Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/
Instagram: instagram.com/wondersharecustomersupport/
Twitter: twitter.com/WS_support
Tysm! I've been worried that my phone wasn't working or something. Ty ty!
Please follow us for more useful phone solutions
Hey man something called a kernel boot problem thing messed it up...
THANKSSSSSSS HOLDING THE POWER BUTTON AND VOLUME BUTTON WORKED !!!!!!! COULDN'T BELIVE MY EYES!!!!@
Yeh so my phone fell smack dab on the front and the screen glitched a bit then went blank and all i could hear was my random vidoes playing and now nothing. It only charges now but wont turn on using this method. Do i need an Lcd screen replacement?
Yes
OMG thank you my phone wouldn't turn on so I pressed the power button and the volume down button and now it works thank you so much!
Happy to help!
Does this cost any money to use the app?
thank you! I tried the down volume button and power button for 15 sec and it worked :)
Thank you for your comments, please subscribe our channel to help you solve all your mobile issues!
Its only for samsung. I have this problem with Xiaomi phone...pls help
Is it poco m3 bro?
I have poco m3 here i reboot the phone then it wont open
Ok now I'm impressed it's actually working thanks you soooooo much dude it worked soooo well
Glad I could help
please keep this video up. I've been trying to turn on my j3 star too!
Bro Thank You So Much My Phone Died And I thought My Phone Was Gone This Helps Me thanks. I thought I cannot upload again
How'd you get it to work?
What to do if my power button is not working?
It really worked bro thanks 👍
Thank you for your comment. Please follow us for more phone tips
Sir can you please help me, Last night I powered off my phone I woke up and I tried powering on my phone and it didn't work I went into panic mode and tried everything I saw online and it started didn't work,I don't know if this may help but I still hear vibration and notifications but its just stuck as an black screen, Please someone help me !!!!
Hello, you can try Dr.Fone system repair to fix this issue, you can download Dr.Fone from drfone.wondershare.com/ , contact our social media support center for any help from:
Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/
Instagram: instagram.com/wondersharecustomersupport/
Twitter: twitter.com/WS_support
Thank you so much bro😇😣😣 your the best thank you so much for helping me
THIS ACTUALLY WORKED TYSM💖💖
😄
Does this work with pixel 2?
THANKS THIS HELPED ALOT
Thanks l'm an 84 year old and that was brilliant help!
Glad it helped!
Can you help please? Doesn't work on my Sony Xperia 5iii.
It has black screen, flashing GREEN light when I just press home key.
Flashing RED light with intermittent vibrations when I connect charger, but is not charging up 😕??????
Before resetting your Android phone, Never forget to "Back up" your all the data on your phone to "Google Drive"
Does she know about this?
Tell me how please? I need to know!!!
@@MikeOrigins It can be done with syncing your google account and phone! But since a free google drive account's storage is pretty small it gets cramped up after a while :')
I can kind of recommend purchasing a google one account and sharing it with family memebers, thus getting a cloud solution to upload pictures and folders ^^
edit: grammar lol
İf the phone is completely off will the software work to repaire my phone?
Yes, you can repair it with system repair function, try to check and download from drfone.wondershare.com/ios-system-recovery.html . For more help you can contact support center from Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/
Instagram: instagram.com/wondersharecustomersupport/
Twitter: twitter.com/WS_support
i was just watching youtube and the app suddenly lag until it froze, i cant touch any buttons cause its frozen. i tried turning it off and on, when i press the on button it wont turn on. even if i charge it it doesent work. is this the right video or this has a different way of fixing it???
Hi.I wanted to install a specific ROM but i forgot to set backup...so the ROM file wont go in and now my phone wont turn on or charge what can i do😭
Awesome thank you ,your advice helped get my sons phone on it had a black screen thanks to your youtube i got it working . Saved me money .
Glad it help!
Thank goodness!! Holding volume down and power button worked!! My phone had shutten off out of nowhere and was getting pretty hot for some reason ;0;
The last time this happened I was outside and had no other way than letting it eat up it's own battery and plug it in after arriving at home :')
Really worked ! Thanks a lot man!
Glad it helped
Mine doesn't go past the screen that says powered by android help please
Mines too bro my other phone
Same. Any success?
I cant enter download mode on my samsumg a51, i held the volume down and power button, and the only thing i get is the start screen up with "samsung galaxt a51 secured by knox" screen then it goes black
It this hacks only for iphone and samsung user?Bcoz i could’t choose the phone brand for android. Only samsung are available
Does it work on redmi note 9?
There was this annoying thing happening, my phone turned off randomly and did not want to turn on. I got that problem fixed but when I got it turned on again, all the buttons were being weird. so when I tried to fix that in settings it kept turning off.
"Hey There, we can understand the pain through which you are going on right now. Here are some solutions that you can apply to fix this issue:
- Hard reset your Android device.
- Reinstall the operating system of your device because it can be corrupted too.
- Use the powerful Dr.Fone - System Repair (Android) tool for any system-level changes
- If none of the solutions work, take your device to the authorized repair shop."
my phone stays on only when it's charging, when I unplug it it turns off can't turn on all
probably bad battery
Can I still do it if I don't know the phone model?
Thanks a lot! It worked!!
Thanks for your comment. Follow us for more!
Thank you so much I got my phone to work again I needed for my job today and if I didn't see this video I'll prob been screwed but thank you so much
😄
you best i cant belive its work thx you so much i love you videos
Glad it helps!
Your video is very useful and my phone was not working and see i see our video and now it's working so i have like and subscribe to your video
What if you have a mac computer but samsung phone?
Please contact our customer support team if you have any issue with our software! 😊If you want to know if your device is supported, you could go to download our software and connect with your phone to check: bit.ly/3qOyKaL
Brother pls my phone dropped down and now when I charge it I would see the lightning battery flick and goes black for a while and it goes back to the lightning battery image
Bro, my phone went black a week ago, I've tried everything. It rings, texts come in, but I can't see. When I restart it, it vibrates but won't come back on. Please help no laptop
We are sorry that our software requires a laptop to proceed with the unlock process.
Dude this man fixed my phone and it wouoldn't turn on and it was fully charged and i did what he said
My Mi 11 has stopped working and I wanted to do the System Repair but I can't because there was no option for Xiaomi Devices
Please contact our customer service if you have any question about our software: customer_service@wondershare.com
The reboot helped. Thanks.
Glad we helped
Holding the power button and the down volume button worked for me. I had just had the glass replaced today and used it for a couple hours, shut it off while it was charging and it would turn on but it wouldn't swipe to unlock. I couldn't enter my password. Thanks man
Doesn't work on AT&T Androids??? My Note 4 is NOT on the list! Model N910A in the US.
The volume thing worked! Thxxx
it doesnt work for me, but thanks! your eplanation really detail! keep on making videos !
My galaxy a11 was charged and won't turn on even with power and volume down, I also tried power and volume up but it won't work ive looked at so many videos man, got an answer?
Hello, you can download Dr.Fone from drfone.wondershare.com/ , if you have any issue using our software you can email customer_service@wondershare.com for help, thank you!
on the software my android ZTE BLADE KICKA 4 VE is not there only sumsang
I spent 30-minutes dealing with the bull shit of trying to download it and get it still doing even download and then finally when it did it's found me with notifications I didn't ask for
i have a rooted device and installed this app that requires root access. I granted that root access and suddenly my device turned off and now I can't turn it on :( the app was a virus because the system warned me that it's a trojan but I installed it. Is there anything I can do to make it work again? please help
It really works. Thank you so much
I had this app on my computer and it’s a life saver 💀😭 without it I was going to panic
Hello, thank you for your comments. Glad you like it! You can email our customer service team at customer_service@wondershare.com for help, thank you!
@@wondersharedrfoneofficial hey bro, I'm installing the software on my computer now because my phone won't turn on.
Yea I took my old phone to get a new one with Sprint what ever the guy at sprint did to my old phone it will not turn or charge and it work perfectly fine before.
Please contact our customer support team if you have any issue with our software! 😊If you want to know if your device is supported, you could go to download our software and connect with your phone to check: bit.ly/3qOyKaL
My phone is brand new,, an all of a sudden it shut off,,,with charged battery,,,rebute,,,an still I can't shut it off,,,,NONE OF THIS HELPS 💔
Hi, you can download Dr.Fone from drfone.wondershare.com/ , if you have any issue using our software you can email customer_service@wondershare.com for help, thank you!
Thank you so much!!!
i cant do the holding volume and power button my phone got wet and the button is not working. what should i do?
how about other phone brands? i think this app only works on samsung phones. My phone's brand is realme and i need help
GOD LOVES YOU REPENT HE WANTS TO SAVE YOU FROM HELL GOD IS KING HE LOVES US
Thanks 😊, it works
You're welcome!
@@wondersharedrfoneofficial how'd you get it to work, ive tried all of these and my galaxy a11 won't turn on after I powered it off and it died while it was powered off, its just a black screen and idk how to fix it
I am using poco m3.it is not turn on and not show charging.i need fix it.but i can't see my mobile in br.fone system repair.
Thank you so much I am subscribing
Thanks a lot
dr fone is not working on Mac for galaxy a 5 that does not turn on
Hello, for this issue you can contact support center and they will help you. Please contact from Facebook: facebook.com/Wondershare-Global-Customer-Support-108878535192169/
Instagram: instagram.com/wondersharecustomersupport/
Twitter: twitter.com/WS_support
my phone fell down , it a Hisense U40 . i tried all steps but it still wont turn on , i don't know why
Please contact our customer support team if you have any issue with our software! 😊If you want to know if your device is supported, you could go to download our software and connect with your phone to check: bit.ly/3qOyKaL
Hello can you help me about my galaxy note edge not working even i charge all black screen.
Help my android wont turn on its in a black screen and when I hold the power button it has a small with line
i was playing minecraft and i made a 20x20 cube of TNT...
YOU ARE AMAZING!! You earned a like and a sub. the repair fee would be $200
I think it’s just for Samsung only😭😭😭
Hello, you can download Dr.Fone from drfone.wondershare.com/, if you have any issue using our software you can email customer_service@wondershare.com for help, thank you!
My phone will turn on but I just can’t make no calls out or receive calls it just keeps saying connecting but then nothing