My 1997 Craftsman garage door opener just went up a few days ago. Called a local company for replacement and installation... quoted me a price of $800.I went down to Lowes and picked up the Genie 750 for $200. Watching these great tutorial vids on RUclips gave me the confidence to tackle the project. I worked on it alone....it took a little while, just took one step at a time...but I'm happy to say the new Genie garage door functions beautifully and is quieter than ever. Thank you for these videos.
I also just tackled this project. I installed the 750 1 1/4 hp version and it was a chore having never done it before and being a perfectionist it took about 5 hours with having to build a stand to hold up the motor (no second hand to help) and measuring and cutting and drilling and such... it gave me a great swell of pride knowing I did it. Thanks for the video tutorial.
Thank you!!! I kept pressing the button and never worked, yet the down and up limit configuration did work. I pushed the cover up and pressed the program mode and it began flashing purple letting me know it was in programming mode 😊😊😊😊😊
Thank you so much for this wonderful tutorial. I (female) was able to install this entirely on my own. The only criticism I would give is not covering the final piece of programming the door. The "click here to view the programming" video does not work. Thankfully I was able to find the video and got this piece done pretty quickly. All in all I completed the project alone in about 2.5-3 hours.
I have a Genie Excelerator since January, 2002! I am about to go to Lowes or Home Depot to purchase a new Genie. In Savannah, Georgia we are having a problem getting anyone to install the opener. H. Depot said they do not have anyone and I do not think they are stocking the doors or openers any longer. Apparently, they are going to be mail order only. Hope I can install the new one by myself! Hah!! Thom Brooks
This was extremely thorough, the only thing I would have told you to do different is to explain the wiring a little better. I understand on the wall console that you could switch the wires around and it wouldn't matter and that you ended up putting them in number three and number four slots. But that's not obvious to everyone. I repair electronics and the average person would struggle with that piece, I promise you. Just a quick ,"the wires go in slots 3 and 4 and it does not matter which wire goes where" would have made a world of difference for some people.
Thanks for the video! Installation guy cancelled twice and I figured he didn't need the work and I didn't need the headache of wondering if he'd ever show up. I followed your video and it's up and running in an afternoon. Great opener, great price.
Run the wires from the control console directly to the power head which is a quicker route. Don't need to run wires to the garage door, then back all the way to the power head.
We had a lightning strike surge that fried our garage door opener. Replaced the opener and added a single-plug surge protectors between the plug and the outlet.
Note that sometimes you can't program anything because the buttons won't necessarily reach the microswitches on the circuit board. To resolve this issue, just remove the case and push the microswitches directly. The Genie tech gave me that advise and then I could program the 7055. When I went to the Lowes site to comment on this, I noted that someone else had already commented on this issue. This could be a design/manufacturing issue. Good to know there is a work-around.
Great video, thanks Genie! Our installation worked out perfectly from your instruction. Now, i have two more wishes left. Think ill save them for a rainy day :). Take care 👍
I'm with you! I'm just looking to mount the carriage to the belt drive, I'm also wondering if it's possible to leave the original set up from the first smaller genie and just mount this newer 7550 version to it?
I'm with you! I'm just looking to mount the carriage to the belt drive, I'm also wondering if it's possible to leave the original set up from the first smaller genie and just mount this newer 7550 version to it?
At 11:36 you say twist the two wires together and insert them into terminal point 1 on that terminal board. But it looks like you have 3 or 4 wires and are inserting them into terminal points 1&2. Which is it?
Hi Casey - The beams can be wired together, then up to the motorhead therefore you would have 2 wires, if you choose to wire both beams directly to the motor then you would have a total of 4 wires. The other terminal are for the wall button wiring.
@@GenieCompany OP is right. Look at 11:40. It looks like whoever made the video relied on the script. Because all the wires are white they stuck them all together. It appears that what is missing in the script is to split the cables, and twist the two faintly black marked white wires together, and the other white wires that don't have a faint black marking together.
Husband and I just installed 2 Genie 7055 TPV. First one the openers don't openn the door, we can open the door through the control console, but the wall and handheld remotes don't work. We can hear a slight "click" coming from the console. We've tried relocating wires, etc. When I program the remotes, the light sequencing on the console unit flash, but the openers don't open the door. Could the board be bad? On the second unit, first time we opened the door, the turnbuckle got jammed at the console. Now the gold threaded piece on the belt is bent. Can we get another belt?
I was hoping to see how to install the outer key pad. That is the only thing preventing me to install it myself. My home looks like its pre wired for an opener. But I dont see where I would mount it on the outside.
I just installed the torsion spring assembly, and now I learn that they are never to be moved or adjusted. Do they have an actual genie to magically install those now?
Hi my door to garage is kind of heavy do you think it will have the strength to lift it and do I need to take down the old springs that are on it still ?
Hi - You would need to call a garage door company, for more details on your garage door. The springs carry the majority of the weight of the door, leaving the opener to assist the door in movement. Door should be properly balanced (when you open the door half way manually it shouldn't slam to the ground) Our garage door openers vary for weight on residential garage doors. The 7055 will work on residential sectional doors up to 500lbs in weight
Does the bracket for the chain/belt drive have to be at the dead center of the door? My current set up has the rail about 1/2 inch right of center and I was wondering if that is what is causing my door to drift to the right. Thanks
The video mentions "never use an extension cord", but why the genie garage opener cord is so short? I never had a problem with old garage door opener's cord length. Now I just bought a genie 7705, and the cord is shorter. Genie cannot reach the power outlet forcing me to use an extension cord.
The written instructions and this video are misleading on the tension of the belt. I tried two belts that broke off by tightening the belt at 1/4" above bottom of the rail. The design of the attaching rail pieces is flawed - they do not form a straight line while tightening the belt. It is impossible to hand tighten (like the video shows) to the 1/4" measurement because the connecting pieces form a curve instead of a straight line.
Dowload the BILT 3D INTERACTIVE APP. Type in Genie, then look for your model "2055" select it, and in the video you can skip ahead to the interactive turnbuckle instructions, if you still need help reach out to 1-800-354-3643
This may sound like a dumb question and I apologize, but does the turnbuckle have to go into the carriage assembly? I have everything hooked up, and the door opener runs, but it doesn't lift the door. That's the only thing I can figure, but I see nothing in the instructions (unless I'm missing something) and I see nothing in this video (again, unless I'm missing something).
Hi Chadeley, Yes the carriage assembly will lock into the turnbuckle, this is what connects the garage door to the opener. Please let me know if you have more questions.
Hello genie Company I have a question my 2028 professional line model won’t work with any other light than the one the opener came with I did not use over 60 Watts
What I am trying to figure out is why genie made the garage door trolley backwards in my head that doesn’t really make sense by different companies do different things but if they flip it around in the future I think it will be easier to use
People are you using coat hangers to disengaged the trolley, from the door, and open up your garage door when you're not around. Putting the trolley backwards, keep somebody from you using a coat hanger to disengage the trolley and open up your door. It's brilliant, that it's backwards.
Greetings, I cleaned sensors, bought two new different remotes, erased all memory... indoor button works fine all the time. Both new remotes must be pressed several times or it works on the first time and then not. Wires seem to be fine even when I wiggle them sensors do not flicker. How can I trouble shoot the geniue motor? Installed 2004. Thank you.
Hi, The remotes working intermittently normally is not an issue with the Safe-T-Beams. It can be something causing interference, like certain LED light bulbs or other items. We can help you troubleshoot what may be causing this. Please contact our customer service at 1-800-354-3643.
Great, thank you, but, now that I did the down and the up control, on the open position, one side of the belt is very tight while the other side is hanging, very loose. What did I do wrong?
@@guillermodozal7166 that's too bad. I wondered the same thing, we are trying to install 2 units. Is your opener working ok still with the hanging belt?
Similar but different, the 3120 has a professional C-Channel 1 piece rail assembly, this model comes with a 5 piece tube style rail assembly. Overal programming and setting of the limits would be the same.
Is the wall control unit supposed to be always red? I'm having issues, so I'm not sure if it's related. I only caught something about a different wall unit where a backlight will be red unless in vacation mode?
It should be red if the vacation lock isn't lit. If it doesn't have a light, reverse the wires on the back of the wall button, if that doesn't work please call us at 1-800-354-3643. Thank you
There are some different factors that can effect the speed of the garage door opener, for example the door weight and balance. The opening speed on this garage door opener opener is normally about 7" per second.
The MAIN thing that would raise questions is the wiring. I have old wires that worked on the old opener, but they don't match the manual or this video. When he gets to that part, he says "as shown" instead of.explaoning anything at all, and his fat fingers are directly obstructing the view.
Genie, I installed my garage door rail and am having some issues. I installed it between the door and a structural beam and it’s a very tight fit and the door rubs. Do you make a thinner or smaller rail system?
It has been for me too difficult to get anybody from Genie to answer a phone call and to get relevant support online. Maybe I have to conclude by not looking again at something with the name Genie on it. Not simply always, it is not at my command" The support I am speaking of is related to an incomplete box of a garage opener with missing parts that prevents its installation. Have you helped in getting the missed parts? Neither Genie. I called them yesterday, pressed one to get a callback, I'm still waiting, and today, the same story, nobody picks the phone and they want for me to press 1 again.
Picture the opener installed up in the air. You have the belt/chain tightened to whatever tension you stopped at. Gravity is pulling the belt/chain down so it will sag in the middle since it's being held at the ends and the trolley should still be down by the door end. Now measure that sag and adjust until it is 1/4" above the bottom of the rail. That is how I interpret that.
Help. I have installed Genie 3055 as described but the door won't operate from wall console. I have checked and rechecked the wiring. My garage is prewired and had a Genie operating opener previously. I have it wired at wall Console white to W and red to BW. At unit white at Terminal 4 and Red into Terminal 3. Any suggestions.
Have been trying to call genie for one month always busy day or night I leave a callback number but never get called back. Tried the internet with same results. Anybody know how to reach them for a technical question ?
This video is great for everything, BUT the wiring! Follow the installation sheet that came in the box, and you'll ge tit right the first time! The wires could be marked better, too. Stripes are barely visible. Mechanically this video is dead on!
Easy to install garage opener, nightmare to program 2 remotes, wall keypad and garage wall opener. Remotes will only open garage door, closing is not working. Wireless key pad, opens garage, does not close the garage door. Garage wall unit tap to open, but you have to hold the button down to close. With the unit being half operational, and 4hours trying to program, I’m tempted to file a formal complaint with genie and return my product. Instructions suck, customer care is useless. Online instructions are pitiful. Oh claiming the remotes are “pre-programmed,” is an outright lie! I give this unit 1star!
Hi - This means you either did not install the safety sensors that are required for wireless devices to close the door properly, or they are not functioning correctly. For safety reasons, the safety sensors are required for the garage door opener to work properly
Please reach out to us at 1-800-354-3643 or install the BILT App, and search for Genie - This model has interactive 3D instructions that may help you fix this.
Not sure what I did wrong. I installed it then went to program it. I pushed the button to make it close. The door begins to go down but when it is close to being shut the rail starts to bend up then the door automatically opens back up.
Hi Hugo, Please contact us at 1-800-354-3643. It sounds as if you may have a door related issue, or the door arm is not positioned correctly. We can walk you through this over the phone
There chucked full of plastic bought by overhead door co about 15 yrs ago a Japanese conglomerate there logic boards overpriced help line is lioged up for 1hour or more openers are over priced there chain system is hodge podge chamberlain is twice the unit less $$ then genie ive 39 yrs repairing but no more! There emergency release carrige is cheap ass plastic very expensive to repair and easy to break there help no 800-35-genie
Well, I DIDN'T use an extension cord. Do it my way because I ALWAYS do everything the RIGHT WAY! Just follow my lead Sj and you can never go wrong. When it comes to fixing or installing things I used to be GOOD. But I'm no longer good, now I am freakling GREAT!!
If the remotes open the door, but don't close the door, the remotes are programmed. As per your other comment, the wireless devices you are referencing do not close the door. This is a result of the safety beams not being installed, or not aligned after installation. This is a typical response if the required safety sensors are not instsalled.
My 1997 Craftsman garage door opener just went up a few days ago. Called a local company for replacement and installation... quoted me a price of $800.I went down to Lowes and picked up the Genie 750 for $200. Watching these great tutorial vids on RUclips gave me the confidence to tackle the project. I worked on it alone....it took a little while, just took one step at a time...but I'm happy to say the new Genie garage door functions beautifully and is quieter than ever. Thank you for these videos.
Thank you for the great feedback! We are glad to hear these were helpful :)
I also just tackled this project. I installed the 750 1 1/4 hp version and it was a chore having never done it before and being a perfectionist it took about 5 hours with having to build a stand to hold up the motor (no second hand to help) and measuring and cutting and drilling and such... it gave me a great swell of pride knowing I did it. Thanks for the video tutorial.
do the belts last as long as chains, I wonder?
$800??????????? WTF was that Craftsman garage door opener made out of 14K GOLD with diamonds mounted to it??
Que
Thank you!!! I kept pressing the button and never worked, yet the down and up limit configuration did work. I pushed the cover up and pressed the program mode and it began flashing purple letting me know it was in programming mode 😊😊😊😊😊
Thank you so much for this wonderful tutorial. I (female) was able to install this entirely on my own. The only criticism I would give is not covering the final piece of programming the door. The "click here to view the programming" video does not work. Thankfully I was able to find the video and got this piece done pretty quickly. All in all I completed the project alone in about 2.5-3 hours.
That is fantastic! Nice work on the install, and thank you for the feedback.
@@GenieCompany Where is the video of de programming of the door?. Model 2055. Thanks
I have a Genie Excelerator since January, 2002! I am about to go to Lowes or Home Depot to purchase a new Genie. In Savannah, Georgia we are having a problem getting anyone to install the opener. H. Depot said they do not have anyone and I do not think they are stocking the doors or openers any longer. Apparently, they are going to be mail order only. Hope I can install the new one by myself! Hah!! Thom Brooks
This was extremely thorough, the only thing I would have told you to do different is to explain the wiring a little better. I understand on the wall console that you could switch the wires around and it wouldn't matter and that you ended up putting them in number three and number four slots. But that's not obvious to everyone. I repair electronics and the average person would struggle with that piece, I promise you. Just a quick ,"the wires go in slots 3 and 4 and it does not matter which wire goes where" would have made a world of difference for some people.
Very good video!
Prevent door hanging on track.
Check garage door by rolling up and down by hand before hook up to opener.
Thanks for the video! Installation guy cancelled twice and I figured he didn't need the work and I didn't need the headache of wondering if he'd ever show up. I followed your video and it's up and running in an afternoon. Great opener, great price.
Run the wires from the control console directly to the power head which is a quicker route. Don't need to run wires to the garage door, then back all the way to the power head.
This guy's garage is cleaner than my kitchen.
Surely he just cleaned it prior to the video.
We had a lightning strike surge that fried our garage door opener. Replaced the opener and added a single-plug surge protectors between the plug and the outlet.
We just had the exact same experience. surge fried both of our openers at the same time!
Note that sometimes you can't program anything because the buttons won't necessarily reach the microswitches on the circuit board. To resolve this issue, just remove the case and push the microswitches directly. The Genie tech gave me that advise and then I could program the 7055. When I went to the Lowes site to comment on this, I noted that someone else had already commented on this issue. This could be a design/manufacturing issue. Good to know there is a work-around.
Great video, thanks Genie! Our installation worked out perfectly from your instruction. Now, i have two more wishes left. Think ill save them for a rainy day :). Take care 👍
Glad we could help! Reach out to us if you need anything further!
Thank you. Sounds incredibly easy to follow
Thanks for this video you make it look so easy
Thank you for your email. Somebody took care of me and the -parts came already
You never showed when and how to latch carriage back to belt.
Exactly!! that's the only part that I needed to know.
Apparently you close the safety release just after you install the metal piece to the door. It must clamp onto the rubber belt at that point.
I'm with you! I'm just looking to mount the carriage to the belt drive, I'm also wondering if it's possible to leave the original set up from the first smaller genie and just mount this newer 7550 version to it?
I'm with you! I'm just looking to mount the carriage to the belt drive, I'm also wondering if it's possible to leave the original set up from the first smaller genie and just mount this newer 7550 version to it?
For anyone who is confused the carriage clamps to the turnbuckle (for the chain version). You'll have to open the door halfway.
Best video ever posted to the RUclips!
Thanks!
Good
I just installed mine. Installation was so easyr👍👍
thank you for the complete installation video..
At 11:36 you say twist the two wires together and insert them into terminal point 1 on that terminal board. But it looks like you have 3 or 4 wires and are inserting them into terminal points 1&2. Which is it?
Hi Casey - The beams can be wired together, then up to the motorhead therefore you would have 2 wires, if you choose to wire both beams directly to the motor then you would have a total of 4 wires. The other terminal are for the wall button wiring.
@@GenieCompany OP is right. Look at 11:40. It looks like whoever made the video relied on the script. Because all the wires are white they stuck them all together.
It appears that what is missing in the script is to split the cables, and twist the two faintly black marked white wires together, and the other white wires that don't have a faint black marking together.
Great video..thanks
Solid video! Well done.
Husband and I just installed 2 Genie 7055 TPV. First one the openers don't openn the door, we can open the door through the control console, but the wall and handheld remotes don't work. We can hear a slight "click" coming from the console. We've tried relocating wires, etc. When I program the remotes, the light sequencing on the console unit flash, but the openers don't open the door. Could the board be bad?
On the second unit, first time we opened the door, the turnbuckle got jammed at the console. Now the gold threaded piece on the belt is bent. Can we get another belt?
You don’t show the polarity of the connection to the safe T photocell, nor is it marked in anyway on the cell itself
Im trying to figure out if you cross the wires or set the same wires together? I can't see if they are crossed or not
Which wires are you installing?
I was hoping to see how to install the outer key pad. That is the only thing preventing me to install it myself. My home looks like its pre wired for an opener. But I dont see where I would mount it on the outside.
If your keypad is an off white color, you can watch this video here: ruclips.net/video/eKQdV_xWb74/видео.html
@@GenieCompany thank you. I have the wireless one.
Where is the link to what comes next? Setting force and programming??
I just installed the torsion spring assembly, and now I learn that they are never to be moved or adjusted.
Do they have an actual genie to magically install those now?
Replacing my 25 year old Genie Intellicode with a SilentMax belt drive. This video helps tremendously.
If the powerhead rail is not level, will that cause component failure in the powerhead?
Hi my door to garage is kind of heavy do you think it will have the strength to lift it and do I need to take down the old springs that are on it still ?
Hi - You would need to call a garage door company, for more details on your garage door. The springs carry the majority of the weight of the door, leaving the opener to assist the door in movement. Door should be properly balanced (when you open the door half way manually it shouldn't slam to the ground) Our garage door openers vary for weight on residential garage doors. The 7055 will work on residential sectional doors up to 500lbs in weight
Does the bracket for the chain/belt drive have to be at the dead center of the door? My current set up has the rail about 1/2 inch right of center and I was wondering if that is what is causing my door to drift to the right. Thanks
The video mentions "never use an extension cord", but why the genie garage opener cord is so short? I never had a problem with old garage door opener's cord length. Now I just bought a genie 7705, and the cord is shorter. Genie cannot reach the power outlet forcing me to use an extension cord.
The written instructions and this video are misleading on the tension of the belt. I tried two belts that broke off by tightening the belt at 1/4" above bottom of the rail. The design of the attaching rail pieces is flawed - they do not form a straight line while tightening the belt. It is impossible to hand tighten (like the video shows) to the 1/4" measurement because the connecting pieces form a curve instead of a straight line.
Having the same problem. What are we supposed to do? I’m planning to put it up as is and adjust later if possible.
Dowload the BILT 3D INTERACTIVE APP. Type in Genie, then look for your model "2055" select it, and in the video you can skip ahead to the interactive turnbuckle instructions, if you still need help reach out to 1-800-354-3643
This may sound like a dumb question and I apologize, but does the turnbuckle have to go into the carriage assembly? I have everything hooked up, and the door opener runs, but it doesn't lift the door. That's the only thing I can figure, but I see nothing in the instructions (unless I'm missing something) and I see nothing in this video (again, unless I'm missing something).
Hi Chadeley, Yes the carriage assembly will lock into the turnbuckle, this is what connects the garage door to the opener. Please let me know if you have more questions.
Genie Company was that bit in the video?
Good to know, don't see it in instructions or video
@@samuelburns nope
@@jpremo3374 I concur. Genie definitely dropped the ball on this.
Hello genie Company I have a question my 2028 professional line model won’t work with any other light than the one the opener came with I did not use over 60 Watts
Thanks to Mike Henry for this voiceover
Does it matter where the turnbuckle is located? mine is really close to the door... 20m in way from it.
Where is the video of de programming of the door?. Model 2055. Thanks
I bought a Genie 7055 but the shipment box was damaged and one of the bags with hardware was opened. I am missing a couple of pieces.
What I am trying to figure out is why genie made the garage door trolley backwards in my head that doesn’t really make sense by different companies do different things but if they flip it around in the future I think it will be easier to use
Exactly! I unfortunately had to install one of these pieces of junk. I thought they accidentally put the label incorrectly. WHY PUT IT BACKWARDS??!!!
People are you using coat hangers to disengaged the trolley, from the door, and open up your garage door when you're not around. Putting the trolley backwards, keep somebody from you using a coat hanger to disengage the trolley and open up your door. It's brilliant, that it's backwards.
What will happen if I’ve tightened the belt too tight and didn’t leave slack? I’m troubleshooting a problem resetting down limit
You could break the belt, the sprocket, and could lock the motor up. Please call us at 1-800-354-3643 so we can assist you.
Will these work good on cloplay doors
Greetings, I cleaned sensors, bought two new different remotes, erased all memory... indoor button works fine all the time. Both new remotes must be pressed several times or it works on the first time and then not. Wires seem to be fine even when I wiggle them sensors do not flicker. How can I trouble shoot the geniue motor? Installed 2004. Thank you.
Hi, The remotes working intermittently normally is not an issue with the Safe-T-Beams. It can be something causing interference, like certain LED light bulbs or other items. We can help you troubleshoot what may be causing this. Please contact our customer service at 1-800-354-3643.
@@GenieCompany I puchased a new remote. That took care of it. Thank you.
Can’t click the programming video, do you have a link to it?
3ef5a44a-92ea-43d8-b1f7-c357f8ce6381.usrfiles.com/ugd/3ef5a4_942bcf1964e14692aaf054b8f845a6f0.pdf
My 7055 stopped opening after a few seconds and stayed quiet. Is the motor gone bad? Any advise?
Great, thank you, but, now that I did the down and the up control, on the open position, one side of the belt is very tight while the other side is hanging, very loose. What did I do wrong?
Is this initial installation or has the unit been in use for some time?
@@GenieCompany initial installation.
@@guillermodozal7166 Did you get a reply from Genie on the hanging belt?
@@SpudsSpace no, no solution response from the genie company.
@@guillermodozal7166 that's too bad. I wondered the same thing, we are trying to install 2 units. Is your opener working ok still with the hanging belt?
Is this similar to the 3120 installation instructions?
Similar but different, the 3120 has a professional C-Channel 1 piece rail assembly, this model comes with a 5 piece tube style rail assembly. Overal programming and setting of the limits would be the same.
Is the wall control unit supposed to be always red? I'm having issues, so I'm not sure if it's related. I only caught something about a different wall unit where a backlight will be red unless in vacation mode?
It should be red if the vacation lock isn't lit. If it doesn't have a light, reverse the wires on the back of the wall button, if that doesn't work please call us at 1-800-354-3643. Thank you
How to disable red and green lights? My dark garage is not dark.
I just installed the Genie 2055. It seems a little slow when opening up. 15 second to fully open and 10 seconds to close. Is that normal?
There are some different factors that can effect the speed of the garage door opener, for example the door weight and balance. The opening speed on this garage door opener opener is normally about 7" per second.
why does my rail bow really bad when lowering the door?
What model did you install? Is the door a sectional or 1 piece door? Is the rail installed level?
@@GenieCompany The door is sectional. with Spring-roller. Genie 7055. The rail is level. It bows so bad that the motor cancels operation and reopens.
The MAIN thing that would raise questions is the wiring. I have old wires that worked on the old opener, but they don't match the manual or this video.
When he gets to that part, he says "as shown" instead of.explaoning anything at all, and his fat fingers are directly obstructing the view.
Using old wiring is not recommended. We can provide you more help at 1-800-354-3643.
@@GenieCompany thanks for the response. I'm gonna use the provided new wiring.
@@Siders2032 You're welcome, reach out if you need any more help!
does it work with solid doors?
NO for use on residential sectional garage doors only
@@GenieCompany actually it does - have already installed 2055
Trying to look for the AMPS for the motor can you let me know
Depends on your model number. What is the model? typically 4-6 amps
Genie,
I installed my garage door rail and am having some issues. I installed it between the door and a structural beam and it’s a very tight fit and the door rubs. Do you make a thinner or smaller rail system?
Hi Sean most of our operators need at least 2 inches of headroom clearance - if you have less than that, that is the only option we have availaible
I can stop the motor from going down after the door had reached thre floor. Please help.
Please call us at 1-800-354-3643
Great video! Able to hardwire this 7155 model?
It has been for me too difficult to get anybody from Genie to answer a phone call and to get relevant support online. Maybe I have to conclude by not looking again at something with the name Genie on it. Not simply always, it is not at my command" The support I am speaking of is related to an incomplete box of a garage opener with missing parts that prevents its installation. Have you helped in getting the missed parts? Neither Genie. I called them yesterday, pressed one to get a callback, I'm still waiting, and today, the same story, nobody picks the phone and they want for me to press 1 again.
Hi Francisco. I am sorry to hear this. Please email reviews@geniecompany.com with your contact info and I will have customer service reach out to you.
My opener will no longer work. Is there a reset button?
try unplugging and plugging back in. If the remote isn't working it may need a new battery and reprogrammed. reach out to us at 1-800-354-3643
For instructions on installing the battery power backup, watch video here:
ruclips.net/video/2CNYACSW8j0/видео.html
Hi I have a genie but it's been discontinued. How do I get my parts for it I need the door carriage
store.geniecompany.com/ or reach out to us at 1-800-354-3643.
I understand the manor to adjust the chain, but not the 1/4” measurement.
I don't either. I put mine up, and am having problems. wondering if it's related
Picture the opener installed up in the air. You have the belt/chain tightened to whatever tension you stopped at. Gravity is pulling the belt/chain down so it will sag in the middle since it's being held at the ends and the trolley should still be down by the door end. Now measure that sag and adjust until it is 1/4" above the bottom of the rail. That is how I interpret that.
Help. I have installed Genie 3055 as described but the door won't operate from wall console. I have checked and rechecked the wiring. My garage is prewired and had a Genie operating opener previously. I have it wired at wall Console white to W and red to BW. At unit white at Terminal 4 and Red into Terminal 3. Any suggestions.
try switching them around
If switching the wires did not work, check to see if the vacation lock (sure lock) is turned on.
I can't sinc up the damn remotes , I followed the instructions to a T and the remotes will only close the door but not open it!🤔
Why about installing the battery back??
This damn video written by lawyer, tell how to do it.
Have been trying to call genie for one month always busy day or night I leave a callback number but never get called back. Tried the internet with same results. Anybody know how to reach them for a technical question ?
Hi Jeff - email reviews@geniecompany.com with your contact info and I will have customer service reach out to you!
Could they have picked a guy with a less irritating voice?
its a droid, AI is here
@@truth1182 Chicago AI maybe. Bot voices don't usually pronounce "the" as "duh"
@@truth1182 Why can't they just make the robots designed from a better voice? Maybe why they still call it "artificial"?
This video is great for everything, BUT the wiring! Follow the installation sheet that came in the box, and you'll ge tit right the first time! The wires could be marked better, too. Stripes are barely visible. Mechanically this video is dead on!
The video skips the most important and confusing part of all, setting the door travel and the remotes are a total pain!
There is a great Genie video called Travel Limits and Force Control Programming.
The wires are not striped. Instructions are garbage.
is that a robot or human doing the narration ? nice video
I swear it's gotta be Adam Corolla
do the belts last as long as chains, I wonder?
Belts are coated in steel
Much longer
This video is 2017 video is outdated. I suggest GENIE remove it and use 2022 installation instructions.
Easy to install garage opener, nightmare to program 2 remotes, wall keypad and garage wall opener. Remotes will only open garage door, closing is not working. Wireless key pad, opens garage, does not close the garage door. Garage wall unit tap to open, but you have to hold the button down to close. With the unit being half operational, and 4hours trying to program, I’m tempted to file a formal complaint with genie and return my product. Instructions suck, customer care is useless. Online instructions are pitiful. Oh claiming the remotes are “pre-programmed,” is an outright lie! I give this unit 1star!
Hi - This means you either did not install the safety sensors that are required for wireless devices to close the door properly, or they are not functioning correctly. For safety reasons, the safety sensors are required for the garage door opener to work properly
I installed but I cannot engage my door ☹️
Please reach out to us at 1-800-354-3643 or install the BILT App, and search for Genie - This model has interactive 3D instructions that may help you fix this.
@@GenieCompany hung up on me. I disengage the door while power was out. Cannot reengage
Not sure what I did wrong. I installed it then went to program it. I pushed the button to make it close. The door begins to go down but when it is close to being shut the rail starts to bend up then the door automatically opens back up.
Hi Hugo, Please contact us at 1-800-354-3643. It sounds as if you may have a door related issue, or the door arm is not positioned correctly. We can walk you through this over the phone
Likely, your rail is too low, or the arm to the door is too long.
Genie Company okay thanks
Snoglydox thank you so much. I will try to fix it this weekend.
Rip
Great video but you got to get another narrator. His voice is like nails on a chalkboard.
*Triggered*
There chucked full of plastic bought by overhead door co about 15 yrs ago a Japanese conglomerate there logic boards overpriced help line is lioged up for 1hour or more openers are over priced there chain system is hodge podge chamberlain is twice the unit less $$ then genie ive 39 yrs repairing but no more! There emergency release carrige is cheap ass plastic very expensive to repair and easy to break there help no 800-35-genie
Every old house and garage uses extension cord.
Well, I DIDN'T use an extension cord. Do it my way because I ALWAYS do everything the RIGHT WAY! Just follow my lead Sj and you can never go wrong. When it comes to fixing or installing things I used to be GOOD. But I'm no longer good, now I am freakling GREAT!!
I give this product 1star. All remotes including wall unit and keypad that came with the unit are un programmable. Genie is crap!
If the remotes open the door, but don't close the door, the remotes are programmed. As per your other comment, the wireless devices you are referencing do not close the door. This is a result of the safety beams not being installed, or not aligned after installation. This is a typical response if the required safety sensors are not instsalled.
Genie is terrible. Bad circuits... 100's of warranty calls...
bueller bueller
Can’t click the programming video, do you have a link to it?