The first story was amazing! Actually did that at a Starbucks. I ordered a delicious Vente Vanilla Bean Frap and gave them the name 'Iron Man'. I kid you not, the guy who called my name said, in a perfect English Accent, "Mr. Stark, you have an order from Agent Coulson." It was glorious.
When restaurants want a name, my dad always gives the name “Waldo” in the hopes that he can get them to shout “Where’s Waldo?” when his order is ready.
On that story about the lady calling and lying to the managers about everybody, and getting a bunch of free stuff, those managers above op, Got what they deserved for not listening to their employee. Now that is malicious compliance. Lollllll
Personally I would have walked out and filed in court against the company as soon as they brought it up but this was also a good way of dealing with it.
I would rather expose bad management (at two levels!) than put a Karen in her place. He's never going to see her again anyway because she still got banned from the store.
I gave a fake name once at Wendy's. It was Batman. I did it to embarrass my friend I was with so when the register guy yells "Order for Batman", I could answer "I'm Batman" in the voice. Lol
Hehe.... I once arrived at work, riding my motorcycle. Had on my black leather armor jacket and helmet. A lady in the elevator asks why I'm dressed like that. I tell her, "I'm Batman." Her expression was priceless. 😄
Back when salesdrones at The Shack Of Radios would ask all sorts of nosy name'n'address, I'd give my name as "Joe Batman" or such. "Hyuk, hyuk, 'Batman', eh?" "Uhh, it's not bat-MAN, it's BAT-min, like 'Bateman' but minus the 'e'. Must be nice to make fun of peoples' names, eh? Wonder what your manager would think about his people doing that to customers..." [surprised Pinkachu faces] Probably had them all crapping themselves thinking I was gonna complain about them to the manager. Never did, but it was fun watching them squirm every time one of 'em would do it.
@@joeschmo622 Remember Joe Lewis, the famous boxer from way back? A guy told me a story once about his neighbor back in the 60's during Vietnam, whose husband was out on a Navy deployment. She was "Mrs. Lewis". Well, MR. Lewis came home unexpectedly and early in the middle of the night. The next day, the guy I know was out in his yard, and a short, small, red-headed man came over to the fence, stuck out his hand, and said "Hi! I'm Joe Lewis!" The other guy grabbed his hand and said "Hi! I'm Santa Claus!" Mr. Lewis was a bit puzzled at first, but the 2 guys worked out the confusion within a few minutes and became good friends.
Every time we are out somewhere and get asked the - name, address,phone # my husband without a beat would say Getty Lee, 2112 Main St and then give them an old number that has been off for years. He does this at Great Cuts. The first time I went with him , the girl at the counter asked for the info and hubby started with the Getty Lee, I snickered. Then, she turned to me to ask my name. Hubby said, " Mrs Lee." Without missing a beat. 😂😝 Hopefully, all you RUSH fans find that funny. 😁
Story 1: Best thing ever and I wish I could take the credit, but it was the one in front of me at Starbucks who gave the batista the name "Voldemort." Then when the coffee was brought out, he called, "Coffee for Vo...He who must not be named!!"
I'm seriously shocked at how many managers seem to linger under the impression that their "underlings" are rude idiots. Like dude, your company hired them so at least give them enough of the benefit of the doubt to hear their side?!
@@KECOG Truly, that saying is a load of 🐴💩 and needs to be buried with that guy who came up with it. Too much revenue is lost due to its manipulation by fraudsters.
@@christophersmith9237its misquoted anyway. The original is in matters of taste the customer is always right.meaning keep your opinion out of it and let them but whatever ugly thing they want. Some idiot later used it this way for a show and entitled people just ran with it.
On that story about the woman coming into the hotel/motel demanding her room on the 4th floor and being taken up to the roof, way to go Op way to go. Lollllll
It was probably that very official letter she got from the company's with a lawyer's name on it. They do tend to scare off all but the dumbest of karens.
When managers and supervisors give in to these karens they cost the companies that they work for tons of money every day. But eventually hopefully the owners will realize this.
Also employees over time it wares them down and they know that management doesn’t have their back. So many people I know look for other jobs because of this
Yes, that is true, but the issue is far more complex than that. If you dont mind a bit of my capitalism cynic coming out, how much of that cash for the business actually stays in circulation or is at least used to pay their employees a fair wage? To be clear, this is far from reality, and there are those businesses that care about their employees, but it is so easy to see the faceless corporation as evil and greedy. Now, such a story as is in this video just shows why these karens, as disgusting as their scams are, function in the good of society, but only under one very specific lens. When the business becomes an uncaring machine that eats up and spits out their frontline workers, karens are the smoke that emanate from the machine and force the mechanic to come in and gut the broken parts that survive by breaking those below it on the hierarchy. The machine's mechanic and its owner do not always align, and the only long-term solution is for the mechanic and owner to be the same person, or at the very least be considered as equals while reflecting on the most common defects. The Karen won in this story, but the same greed that let them win will eventually be their downfall. The machine needed to be broken to win, and a working machine will spit out the garbage recognizing what it is.
I'm not happy that the Karen in the story (and her family) got away with it but at least the overbearing DM and Store Manager got sacked and OP came out of it unscathed.
My favorite boss ever was at a sandwich shop downtown that ended up with lots of business people there for some conference or another. If they didn’t remove their name badge/tag, he would yell their first name like a long lost friend and try to convince them that he had grown up with them or known them at college. It was awesome to watch them fumble around and try to figure out who he was. He was so convincing. I started getting really excited when I saw someone come in with a name tag knowing what was coming.
Much tamer "name tag" story: Years ago I had one of those "cowboy name tag" belt buckles with my first name on it. One day my wife and I were walking into the Post Office and a guy walking out says "Hi Mark". Without missing a beat I say back to him "Hey John". My wife looks at me and asks "Who was that?" I said I'd never seen him before. She asks "Then how did he know your name and how did you know to call him by name?" I said "My belt buckle says "Mark" and the name tag on his shirt said 'John' ". We had a good laugh. I love observant people.
I'm surprised that Karen got $780 worth of stuff. That just can't be right. I would have thought that she got $5,842.61 worth of stuff. What is it about managers not listening?
Story 4... I would have demanded the apology in writing and the written warning revoked (again in writing). I too dislike those that scream or complain for no reason getting something for free!
In college, some girl friends and I used fake names when we were being creeped out/not interested in dudes coming up to us... my girl friends were Madison and Reagan, and I was Kennedy. Not a single dude noticed they were past US president names.
Used to love it when some guy was eating suicide wings and knocking back the beers. Inevitably he would have to use the facilities- and in his inebriated state, would neglect to wash his hands before doing his business. The shrieks of pain were so entertaining.
18:18 it annoys me greatly that managers don't see the flaws in their decisions, and the greatest responses to those ridiculous decisions, are "are you sure you wanna do this?" Or "can I get that in writing?" Because 90% of the time, it back fires, horribly! Because manager don't understand that people misconstrued the phrase "the customer is always right" and us it to power trip and bully their way to get discounts and free stuff they don't deserve, I think my uncle who had the dumbest boss who the epitome of misbegotten, had 6 writing permission to do the illegal stuff he was told to do by his boss
I've never had a tolerance for spicy food, but my husband thought the spicier the better. So one day as I was grocery shopping I happened to see some jalapeno peppers, that looked incredibly viscous. Even the smell from a few feet away made my eyes water. So, I bought a few for my hubby, thinking, let's just see how tough you are. When he got home from work I showed him the peppers and warned him that they looked extremely hot. He scoffed at me and popped a whole pepper in his mouth, chewing happily. He then starts to say, "tell me when to swallow" when the heat hit him. He began sputtering and choking, tears ran down his face, and he couldn't drink enough milk fast enough. Needless to say, because I'm a loving and caring wife, I practically fell on the floor laughing at him! 🤣🤣🤣🤣
Story 4, I would have ripped up the write up and handed the District manger my store uniform, threw it their face and shouted. "If you prioritized the people who run the store over Karens who just want free stuff, then I quit."... This is also why I will never attempt to job in retail or customer service. I have zero patience for any of that BS.
I can't imagine why giving your real first name would be any kind of issue. It's not like anybody can look up your address or anything off just your first name unless it's a really unusual one. Here. My first name is David. Exactly what can be done with JUST that information?
Yeah... the main story was the best malicious compliance ever. Think about it, the store and district managers literally asked for that huge of a loss of store product and their jobs. It proves that even management needs to actually do their jobs or else something like this would happen. It's also a valuable lesson that you shouldn't tell someone that they would get everything they ordered for free. Though it wasn't free by technicality, the price was the jobs of both store and district managers.
I will always remember when my husband ordered his food and the cashier that took our order was different from the poor girl who could barely stop laughing trying to call for us. They also weren't the guy who proudly came out calling ''ORDER FOR COMMANDER CATNIP!''
That last one was an amazing malicious compliance… I hope at some point that Karen comes back into the store so she knows she doesn’t walk on water in that store
it's always amazing hearing stories about managers dying by their own swords because they didn't want to do their job properly and thought they can't be held accountable
Not necessarily with that second last story: she was banned after all, so she probably realized after thinking she won that she actually lost. Possible they might have even billed her anyways, but the OP wouldn't know about that so they can't tell it.
15:27 - the OP should have gotten the manager’s order to let Karen get whatever she wants for free IN WRITING! In real life, this OP probably could have been brought up on charges for letting the Karen basically steal $700 worth of stuff. This OP is *super* lucky the video/audio was as good as it was… No one should except that at a normal job.
Story 1: The alternate ending could have been "Nobody needs to know my fucking name...your order is ready" :) Story 4: Excellent Malicious Compliance OP! Serves the DM & SM right to be fired...hopefully after having to pay the company back for the $780.00 they authorized Karen to take.
The beautiful irony of the first story? These same people who are too paranoid to give their name to order a pizza are the same people calling everyone else “mindless sheep”.
I tend to give fun names to be called out, hoping to add some much needed levity to everyone's days. "Khergan, the Destroyer! Your strawberry shake is ready!" X3
I had a similar thing happen to me at work. An lady said she bought chicken, but left it and had no receipt. I had a new bag ready, but want to make sure she wasn't going to be charged twice if she already bought it before. I went to see a manager, and tried to explain, but she kept talking over me, going on about how she spent a lot of money with us, yada yada. The manager gave her the old and knew stuff, then lectured me without getting the whole story
The room Karen lost all potential for sympathy the moment she didn't even greet the front desk, and only slapped down the printed out booking confirmation. It doesn't matter what happened to her after that, doesn't matter that she got scammed, she's already rude af and doesn't get any sympathy from me.
It could be possible that she knew she was scammed and then wanted to see if could get something for free. That would explain her bad attitude. Or maybe she was the scammer and wanted to get a room for free
I really don’t understand how anyone can reach adulthood let alone thirties without learning that being nice to people always does better than being rude.
devil's advocate/benefit of the doubt, it was not intended to be rude, just "autopilot" after a long day, especially considering the luggage quantity. That optimism only goes so far, though. working through the "mistake" in a civilized manner was the real test, and one she failed in glorious fashion, hence the customer service she got. Yes, the OP did need time to process the matter, but there is also a case to be made that they could have spoke up before the karen got settled in enough to be steady for the war over a room.
Oh- second story for me on convenience/gas station work: late 80’s Wareco station in a small town. My manager was a sleeze who frequently made mild but harmless flirtations. Well- harmless until they started getting less harmless- and could not be ignored. Finally one day i responded NO- in a way that everyone around got the point. (No scene- just one word spoken in clear and determined manner). This apparently bruised his ego. I had been telling my dad and he had been giving me warnings to proceed with caution. Week later he was playing with the credit card machine (old style where you set amount with levers) while chatting with customers. Then the next day i was for charging a card 100,000 over the amount purchased. (Basically, when he stepped aside so i could do the transaction, he previously would zero out machine levers from where he had been playing with them. On one occasion he left the far left lever on “1” and i didn’t notice- no one had ever needed the levers for 1,000 let alone 10,000 or 100,00). I called dad crying. Dad owned a car dealership based out of Quad Cities. Unbeknownst to me- dad (out of town/divorced) had contract with wareco to buy their gas for all his fleet. As a result- he was literally buddies with the owner of this particular fuel company chain. He picked up the phone and called his buddy. He simply warned him that the manager of my store appeared to be less than stellar in character- and if his hunch was correct- that was an indicator of deeper issues. so- shortly after- my store was audited by company accountants. And (drum roll please) my dad was correct. Stunning amounts of embezzlement was found. Apparently the manager thought small town far from base of ops would be easy pikins. He may have succeeded for many years- Til he stupidly acted shady in other ways. 😁
About that guy who made a scene for getting asked for his name... I'd have accepted that. Then, after the Pizza is ready, would have called, "pizza for the old fart with no name is ready!"
I would love to see this entitled woman and her family try this BS on another place and completely get out into her place, now that would be amazing video to see.
If only all customer service providers could be more like Fred... nothing any customer can say will ever get to him! And the 8/12 Karen just evolved into a Mega Karen. Glad OP stuck it thru to get the story in and proved there are (or at least should be) limitations set on customer service.
I've actually given the fake name "bob", before. Important detail is that I was aware of the fact and actually noticed when my order was ready. Making a fuzz about this stuff only shows how little you understand about the process and its motivation.
I sometimes use “Your Majesty” or even “Moron,” “Saint Bernard,” or other goofy name just to be different. This usually gets some laughs by the staff wherever I do this. On more than one occasion, using “your Majesty” I’ll have my food handed to me and the staff member take an exaggerated bow with a beautiful flourish of the hand, stating something like, “I humbly present to his Majesty, this most delectable morsel of exquisitely prepared delicacy of freshly fried hen flesh. Pleas enjoy it Sire!” Many deep belly laughs result from the exchange. It’s always just so much fun!
When I used to travel, I would often use a fake name. The cheaper motels generally didn't check DLs and I paid cash. I sometimes used a fake name at stores too, and gave a fake phonenumber when they asked. Having worked security at one time, I am very privacy concious.
yesterday's enemy as today's friend? Dont get me wrong, the spiteful part of me agrees, but it is also forgetting the headache the karen inflicted the previous night. Also, the only way for the OP to win was by remaining "neutral". With the intent to assist, the security footage would have made for one more firing on top of the deserved ones. We do not know what followed, and better management may have been enough to save the workplace environment but assisting the "robbery" would have burned that bridge before they had the chance to cross it.
Story 4 - Only thing that would have made it better is if she got everybody in the store whatever they wanted "And you don't need to bother your manager, _I_ am getting this stuff so you _WILL_ ring it up" "As you wish, ma'am"
Ah, the name question. If I'm with someone else, I'll always make them say their name on the order, even if the order is only for me. If I'm alone and the person writing my name down is the same as the person calling it out I'll usually give my real name, but if it's a different person I'll give my middle or a fake name. My IRL name is very unusual, making it impossible for most people to spell or figure out how to pronounce it. Growing up I got used to just saying "That's probably me" at the long pause everyone takes when seeing my name the first time.
15:58 this malicious compliance is all too great...the moment the manager would of gave me this i would of been "sad" and asked if i could get it in writing....if it reads like OP wrote it...and knowing Karen i would of seen that play going...or deliberately have mentioned to her that my manager has approved me to *give her anything she places on the counter for free* 😂😂 because the write up will cover your A!s and get your manager chewed out. *edit* also i personally record all my phone calls...so calling the manager and getting that on audio would of been the icing on the cake...especially since i know the manager will try and blame you
Story 4, that’s just one super crap manager. I’m just glad every time I’ve worked at a gas station/small convenience store my managers have given me a lot of leeway with how I handle customers and left it up to my judgement. Only ever had 1 theft under my watch and it was something that happened as I showed up for the shift, so wasn’t able to catch what had happened during the previous shift. Cost me $80 but got it back out of my coworker.
Upset convenience store customers: imagine late ‘80s. Illinois Lottery hits an all time high. All shift 20+ people lines up with lottery numbers to buy tickets. I cannot recall what the shut down time was at time- but X minutes before the drawing for that week- all lottery ticket machines shut down. We had not control over it. For hours we had a clerk just on the machine printing tickets so the line for getting ticket and line for then paying for ticket were both long- but maximized ability to get them printed. (No one had to wait for the person ahead to choose and pay for cigs, gas , etc to actually get their ticket printed. Well- when the machine shut down- there were still easily 30+ people in line hoping to nab a ticket. Talk about an angry crowd! 😳🤣🤣🤣
Decades ago, my high school friends and I went to a Planetarium and we showed up separately. Craig told us to page him when we arrived, and the name he wanted us to use was "Zeus Neutronium" so that's exactly what we had the girl at the front desk do. It worked.
I always give my real name when ordering food. There are a couple places where they know me by name, and I have considered giving them a different name, just to mess with them. Also used to get food with someone who was also named Alex, which would be entertaining. He would sometimes just use his middle name, though.
As you can see above, my last name is a bit difficult for some people to pronounce or spell correctly, so I frequently shorten it to "Casey". I had one place say they can't use initials. I said it isn't, it's a short form of my last name. When he insisted, I spelled out the entire thing, adding an extra syllable to the end as AH tax.
So my husband used to use the name "Toise" when he would order food because he's a massive Pokémon fan and always used Blastoise, so his friends had given him Toise as a nickname. He stopped ordering with that name when we went out to Dairy Queen one night for blizzards and the guy calling out the order names couldn't figure out what the name was, and yelled out "Josie" instead 😂
14:45 this is why if i was in that sort of situation i would carry around an air horn. whenever they interrupt me i would blast the horn until they learn to shut up and listen
Getting coffee at Starbucks and then sitting at the table with some friends pre-covid, a young Mexican man came in and ordered coffee. It seems instead of asking the young man to spell out his name she a young white woman decided against her better judgement to write a racial slur of a Mexican name. She made the mistake of laughing about it with another customer so she was infact being racist and it backfired on her ass big time. The man came back with the cup and asked for the manager of Starbucks. He showed him the cup and the name on it, and as if the heavens opened up a another customer a older black woman came back into the store she was carrying her cup with the n word written on it and demanded the manager also. This barista tried lying through her teeth claiming she couldn't spell the names, the older black woman's name was Kathy, the same name as the manager of Starbucks by the way and the customer who she told what she did turned her in in a heartbeat alongside me and my friends since we overheard her laughing about it. She was fired right then and there and the whole Starbucks baristas had to go through retraining cause of her racist actions towards two customers.
You would hope that the SM and DM would be required to pay them back for all the merchandise they got for "free" because, in effect, they gave them all those items.
I really don’t understand how those two got to be managers. I didn’t even hit supervisor level before I learned the sad truth that retail staff have to be very careful when making special offers and handling customers who make fusses or interact with special offers. Constant vigilance and care and fact checking. Because there are always people like that Karen out there. They’ll always try to exploit every single weakness and loophole in the system to scam anyone or anything out of anything of even mild value. If a customer complains about a member of staff you get both sides of the story and check the cameras. NEVER take a customer at their word. That being said I do understand other situations. If you’re tired, it’s the middle of your shift and as a manager you have a ton of work to do and you’ve got a stupid customer screaming in your face about a trivial matter, I understand why many managers will just give the screamers what they want or some kind of appeasement they don’t deserve just to get that screaming banshee out of their face and out the store. It’s cowardly and wrong, encouraging more bad behaviour in future but I do understand why some managers cave in.
In regards to the first story, I didn't even let customers know my real name when u was working the graveyard shift as a cashier, which for 95% of the time I was alone. For context, I'm a petite female in my early 20s with bright green hair that liked to wear cutesy little clips and pigtails occasionally. I was sexually harrased for everyday for two straight months and my manager thought it was really funny (a fellow woman mind you). She would just say it came with the job and to tell them to leave when they got explicit. I even had a customer refuse to leave the store without my number once and it made me really fear for my safety. I also really hated that these guys would use my name while saying obscene comments about me when I had no clue who they were. One even saw my boyfriend drop me off, asked for my number, and when i said "Sorry, but no, i have a boyfriend", he described my BF in great detail and threatened to beat the crap out of him. I started carrying mace for agressive customers so I came up with the best solution I could. At first I hung a small note card saying "Please do not solicit the cashier for her phone number. You will be asked to leave. Thank you! :)" But I had a manager from another store throw it away while saying, "You can be a big girl and tell them no. This is unprofessional." It was really demeaning but I figured out a better solution. I was getting really into Mr. Show at the time so one night before my shift I took my name off of my name tag and replaced it with the name "Bob." I did still get called plenty of names for masking up, but I only got hit on once after that. It also inspired plenty of laughs and when people inquired about why I took my name off, I told them that this is the only way i could keep guys from hitting on me. I also encouraged other cashiers to do the same. I worked with a "Jay" and "Dijon" before I quit due to more managerial incompetence and it was glorious! :)
That's infuriating and that manager you had should have been forced to take your shift for a week to get remembered of how bad it can be. And I find it rude and uncouth to hit on anyone in a context where they have other duties. Eg. I'd never hit on a taxi customer or anyone who's professionally required to serve me or prevented from expressing their personal views by employers policy.
@@SonsOfLorgar I had one dude make fun of my mask that my grandmother had made, she died two weeks prior. I told him as such so that he would be more mindful of how hurtful small things like that could be. He showed me a tattoo he had on his wrist that had his own grandmother's birthday and her death day. We shook hands and I thought I made a difference until he pulled me in and asked for my number and what time I got off. I dropped his hand like it was a snake and told him I already had a boyfriend. He rolled his eyes and left the store. I don't know how people can think that's remotely appropriate.
@@SonsOfLorgar but don't worry, I quit the day before Halloween so that manager got roped into working the 10pm-6am shift for the first time in 10 years.
1st story happens to my husband all the time! He works at a counter-service restaurant that is pretty popular. He'll ask for a phone number and a name and people sometimes flip out like what do they think this restaurant is going to do with that info?
$20.00 for a glass of milk to alleviate a bit of a pepper's heat might seem steep, or even taking advantage of a misfortune, but the wing itself was free and there's always some cost for an action, even if, and especially if, that action comes from you own gross stupidity or feeling of self-entitlement.
I have no problem with allowing my name to be announced publicly, either. It is my name, I came by it legally, I'm not ashamed of and it's not an unusual name, so why should I be ashamed of it? I could see it if a celebrity just wanted a bit of privacy, to avoid the hounding they often have to endure from paparazzi and rabid fans, but for the non-celebs it's ridiculous.
@@CloverField83 The only problem I have with Andy is that in conversation “and he” sounds very much like it, so I overhear “yadda yadda yadda and he said something something” and I’m thinking “I said what now?”
What I don't like is when I go to pick up my prescriptions, and I have to give them my full name and full address. I understand that they have to be sure, but there is absolutely nothing protecting anyone else from hearing everything and I have heard plenty of other people's personal information. I don't understand how it doesn't violate privacy laws, but oh well. The things we will do for drugs lol
I was sorry for her until she refused to believe she was in the wrong hotel, and that there was no fourth floor! Even if you book directly from the hotel, it's always a good idea to call them to confirm the reservation. Especially important if you book on a third-party site, and you didn't get a confirmation FROM THE HOTEL (not just from the site).
I gotta agree with you there, the old adage applies. “If it looks too good to be true, it’s probably not true.” But yeah when I do buy or interact with companies in general I never go third party. I prefer to deal directly.
1:05 they don’t have social security numbers (SSNs) in Canada. They have social insurance numbers (SINs). Wonder if the disgruntled customer was an American visiting Canada?
That 8-12 Karen could have gotten so much more than just $780. She could have literally come in with a moving truck and emptied that store. That DM was such an idiot for giving her full access.
Story 4: shoplifting is shoplifting, even when the DM & store manager are both Karens themselves! Jail time, hefty fines, lifetime of shame is what they all deserved including the original Karen & her whole thieving family. Blacklisting & trespassing is nowhere near enough of a punishment.
I'm not sure why folks have to make such a big deal over providing their name when ordering food; I swear some people get worked up over the most trivial stuff.
I had a customer get mad at me because I didn’t give her two deposit slips and asked for the manager. She did ask for a deposit slip but not two. One lady wouldn’t wear a mask and said she didn’t need one because of her life alert. She held up her life alert that was around her neck. Working at a bank gives you a ton of stories.
Y’all I hope Karah enjoys the fourth floor AKA The roof and I hope she enjoys the stars that night and also the sunrise when it comes up I hope she doesn’t get rained on. 😂😂😂😂😂😂
@@merlinathrawes746 maybe Karen just can’t count at all or she just didn’t have the consideration Count numbers at all because she was too entitled I can only guess
I hope Karen enjoyed her stay at the fourth floor. Supervisor Fred's job is easy and stress-free. He doesn't need to hear such loud and vile words from customers. Customers' appetite flew out the window after their first wing. I wonder if they ever used a fire extinguisher on a customer. LOL 🤣🤣🤣🤣 At least Karen didn't took all the FREE merchandise from all the shelves.
I sometimes don't use my first name when ordering food and drinks, because it can be hard to spell and pronounce. I will just use my middle name. It saves the brain cells of the poor, probably mostly exhausted worker.
Its ironic how folks get all sensitive over something as minor as giving your name. I'm sure these same people have no problem posting every single picture, thought, video, whereabouts, etc all over social media without a second thought.
OP, you should've kept the receipt for all the items that you rung up for that idiot Karen. Not only should she be banned from the store, she needs to get arrested for stealing nearly 800 bucks worth of merchandise.
Some stores can print a duplicate receipt to keep in the till. Some will keep the original for the record of all items. Either way, the security footage should be saved, and OP said it had excellent sound quality that picked up the phone conversation.
I don't think she could technically be arrested for that, given that the retarded manager explicitly said she could take that stuff for free and there is ample evidence of that. In fact, I'd argue the manager is the one to be arrested.
Shw was explicitly told she was allowed to have it, there's not a jury in the world that qould convict her. Unfortunately, being a nightmare of a person is not a criminal offense, just a moral one.
When me and my brothers dine at the same fast food place, and it's on one bill, we go by our last name. Of course, if we have our own bills, we are the Triple-A club - A, A, A! Of course, our father and uncles have it worse - they are the 4 Jays.
"I do not remember telling you to give Karen's family free stuff" Oh really? And I suppose you do not remember threatening to fire me if I didn't do it either huh? Why don't we check the video footage and find out. Oh and spoiler alert, the Cameras have audio recording too. "............" That Manager is the dumb one, not Op. And I am glad that Karen got punished for telling lies and get the Manager on her side.
That last story... my ex was the smug b@stard that would say, "It better be as hot as possible." Well, we met some friends at a local bar / pub and the place is known for the hottest wings in our county. He told the waitress that he could handle it despite her warning him repeatedly. After he ate two, he got angry and lost his temper. He screamed at the waitress that the place should be sued, blah blah blah. I told him to leave and that I would get a ride from one of our friends. It was really embarrassing. I assured the waitress and the manager that there would be no lawsuit, because I [as well as our friends] were witness to him assuring the waitress he could handle anything. I gave that poor waitress a huge tip after my ex acted like that with her. That was just one of many reasons I left him... that anger was the biggest one too.
I was joking with a couple about how cheap the guy was being. He was ordering one combo to share, soda also. I called him Jack Benny. So, when it was time to ask for his name, he told me that it was Jack Benny. I dutifully put it in. When his food was ready, he had forgotten his name. I brought it to him and did a poor imitation of Jack Benny. They became my favorite couple.
You have to be a real turd not to let an employee say their side of things, much less two people refusing to listen. Regional manager have them what was due, and good enough. Although personally I'd have preferred it if the employee had been helping the Karen to load thousands of dollars into her car just to really stick the spike in.
Story 1: Eh I don't care whether I use a real name or not. It's not like I'm giving them my last name or middle one or anything. Besides, if you paid in any way that wasn't cash, they would be able to get your real name anyways. Story 2: Hilarious. Perfect malicious compliance. Story 3: Also hilarious and perfect. Curious what happened next though. I mean did she actually STAY on that roof? lmao. Story 4: Very, very bittersweet right there. Yeah the Karen got away with it, but this was specifically the fault of the manager that refused to do their job. OP here had only two choices - A: do his original plan and tell the Karen to F* off - which would've made him lose his job and the Karen probably would've got more stuff anyways or B: do what he chose to do, which revealed his manager's extreme incompetence to the company. OP kept his job and the manager didn't keep theirs. Let's just hope that Karen eventually got her comeuppance though. You can't act like that whenever you want and expect every single store manager to be as incompetent as that one. Story 5: I had a ghost pepper wing just once. I wasn't the type to thump my chest about such things and I'm usually not that big into spicy stuff ayways. So I took just one bite...and that was it. I remember feeling like there was a hole burning in my stomach afterward, it was horrible lol.
first story: there used to be a guy that would order and use the foulest names possible. Lots of names that would offend people. I would put them on the computer because the customer complained that I would not put in the name he gave me. Thea assistant manager had threatened to write me up if I did not put in the name said. Fair enough. One day the regional manager came in, saw the name listed and it was associated with my name. The regional manager asked where that customer was and how often he did this disgusting thing. I told him at least the five days that I work. The manager calculated out the cost, took the money from the till walked over to the guy and gave him back his money, and informed him that if he steps inside again, the police will be called and he will be arrested for trespassing. Then the manager fired on the spot the assistant manager for making me hear and type is such foul language. Best day ever!
@@cindyjohnston535 I don't think the manager wanted to have them there any longer than needed. It was either refund the money and trespass or wait until they got their order.
I'm honestly surprised the Karen didn't leave with more like she had her entire family with her right? Why didn't they pull up in multiple vehicles and say we're filling every single gas tank and then just start going in the back taking shit out by the case they said ANYTHING ! THEY literally said ANYTHING.. $780? No bro.. With like three cars with full gas tanks, that store would have been DONE! I'm talking I would have gotten Google Play cards like I would have just been going sick and she couldn't get arrested because they literally said "GIVE HER ANYTHING SHE WANTS". I mean she TECHNICALLY could have asked for all the money in the register too because she said give her anything she wants!🤣🤣🤣🤣🤣 lol
The first story was amazing! Actually did that at a Starbucks. I ordered a delicious Vente Vanilla Bean Frap and gave them the name 'Iron Man'. I kid you not, the guy who called my name said, in a perfect English Accent, "Mr. Stark, you have an order from Agent Coulson." It was glorious.
Did he sound like Jarvis?
@@markrahm6900 Deadass sounded like him. I had to do a double take.
I bet the other customers enjoyed it too! XD
Damn well done
THAT IS A COOL STORY! THANKS FOR SHARING IT!
When restaurants want a name, my dad always gives the name “Waldo” in the hopes that he can get them to shout “Where’s Waldo?” when his order is ready.
lmao 😄
I need to tell my dad this. He now tells them "Larry" because he loves Impractical Jokers
Yah my son Always uses off the wall names, but he never forgets.
... And everybody starts cracking up. 😂🤣😂🤣😂🤣
does he at least wear the shirt?
On that story about the lady calling and lying to the managers about everybody, and getting a bunch of free stuff, those managers above op, Got what they deserved for not listening to their employee. Now that is malicious compliance. Lollllll
Too true! I think its my favorite out of all the stories in this vid.
Any pertinent facts about the description of the customer?
Like we don't already know....
Personally I would have walked out and filed in court against the company as soon as they brought it up but this was also a good way of dealing with it.
@@davem5333 We don't. But we DO know about you.
I would rather expose bad management (at two levels!) than put a Karen in her place. He's never going to see her again anyway because she still got banned from the store.
I gave a fake name once at Wendy's. It was Batman. I did it to embarrass my friend I was with so when the register guy yells "Order for Batman", I could answer "I'm Batman" in the voice. Lol
Hehe.... I once arrived at work, riding my motorcycle. Had on my black leather armor jacket and helmet. A lady in the elevator asks why I'm dressed like that. I tell her, "I'm Batman." Her expression was priceless. 😄
This is absolutely awesome! I'd be laughing my butt off if a friend did this. I may need to use a fun alias myself sometime. 😂😂😂
Back when salesdrones at The Shack Of Radios would ask all sorts of nosy name'n'address, I'd give my name as "Joe Batman" or such.
"Hyuk, hyuk, 'Batman', eh?"
"Uhh, it's not bat-MAN, it's BAT-min, like 'Bateman' but minus the 'e'. Must be nice to make fun of peoples' names, eh? Wonder what your manager would think about his people doing that to customers..."
[surprised Pinkachu faces]
Probably had them all crapping themselves thinking I was gonna complain about them to the manager. Never did, but it was fun watching them squirm every time one of 'em would do it.
@@joeschmo622 Remember Joe Lewis, the famous boxer from way back? A guy told me a story once about his neighbor back in the 60's during Vietnam, whose husband was out on a Navy deployment. She was "Mrs. Lewis". Well, MR. Lewis came home unexpectedly and early in the middle of the night. The next day, the guy I know was out in his yard, and a short, small, red-headed man came over to the fence, stuck out his hand, and said "Hi! I'm Joe Lewis!" The other guy grabbed his hand and said "Hi! I'm Santa Claus!" Mr. Lewis was a bit puzzled at first, but the 2 guys worked out the confusion within a few minutes and became good friends.
Every time we are out somewhere and get asked the - name, address,phone # my husband without a beat would say
Getty Lee,
2112 Main St
and then give them an old number that has been off for years.
He does this at Great Cuts. The first time I went with him , the girl at the counter asked for the info and hubby started with the Getty Lee, I snickered. Then, she turned to me to ask my name. Hubby said, " Mrs Lee." Without missing a beat. 😂😝
Hopefully, all you RUSH fans find that funny. 😁
Story 1: Best thing ever and I wish I could take the credit, but it was the one in front of me at Starbucks who gave the batista the name "Voldemort." Then when the coffee was brought out, he called, "Coffee for Vo...He who must not be named!!"
Kudos for the barista/server.
That barista was well-read on Harry Potter! 🧙♂️🧙♀️
Coffee for Flight From Death!
😂😂😂
I'm seriously shocked at how many managers seem to linger under the impression that their "underlings" are rude idiots. Like dude, your company hired them so at least give them enough of the benefit of the doubt to hear their side?!
It's that old adage, "The customer is always right." some take that saying a little TOO seriously. Like, away from reality seriously.
@@KECOG Truly, that saying is a load of 🐴💩 and needs to be buried with that guy who came up with it. Too much revenue is lost due to its manipulation by fraudsters.
@@christophersmith9237its misquoted anyway. The original is in matters of taste the customer is always right.meaning keep your opinion out of it and let them but whatever ugly thing they want. Some idiot later used it this way for a show and entitled people just ran with it.
On that story about the woman coming into the hotel/motel demanding her room on the 4th floor and being taken up to the roof, way to go Op way to go. Lollllll
I would have played On the Roof by James Taylor.
@@moonfire41 or "Up On the Roof" by the Drifters.
Or "The Roof is on fire" by the Bloodhound gang
The Karen was not dumb enough to go back there after she pulled that. Even Karens have some sense of self-preservation sometimes.
Sometimes!
It was probably that very official letter she got from the company's with a lawyer's name on it. They do tend to scare off all but the dumbest of karens.
If i had a store i would put up 2 massive signs saying : We have the right to REFUSE ANYONE! Second : Influencers DON'T get free stuff.
If you refuse someone without reason they can sue you for racism, sexism etc.
When managers and supervisors give in to these karens they cost the companies that they work for tons of money every day. But eventually hopefully the owners will realize this.
Also employees over time it wares them down and they know that management doesn’t have their back. So many people I know look for other jobs because of this
Yes, that is true, but the issue is far more complex than that. If you dont mind a bit of my capitalism cynic coming out, how much of that cash for the business actually stays in circulation or is at least used to pay their employees a fair wage? To be clear, this is far from reality, and there are those businesses that care about their employees, but it is so easy to see the faceless corporation as evil and greedy. Now, such a story as is in this video just shows why these karens, as disgusting as their scams are, function in the good of society, but only under one very specific lens. When the business becomes an uncaring machine that eats up and spits out their frontline workers, karens are the smoke that emanate from the machine and force the mechanic to come in and gut the broken parts that survive by breaking those below it on the hierarchy. The machine's mechanic and its owner do not always align, and the only long-term solution is for the mechanic and owner to be the same person, or at the very least be considered as equals while reflecting on the most common defects. The Karen won in this story, but the same greed that let them win will eventually be their downfall. The machine needed to be broken to win, and a working machine will spit out the garbage recognizing what it is.
I'm not happy that the Karen in the story (and her family) got away with it but at least the overbearing DM and Store Manager got sacked and OP came out of it unscathed.
This is why I hate people pleasers. I bet the district manager and store will learn not to take the customer is always right quote.
@@jamesweekley1087 DM and SM tried throwing OP under the bus, but OP whipped
out an UNO Reverse Card!💁♂️💁♀️🎴♠️ 😭😱
My favorite boss ever was at a sandwich shop downtown that ended up with lots of business people there for some conference or another. If they didn’t remove their name badge/tag, he would yell their first name like a long lost friend and try to convince them that he had grown up with them or known them at college. It was awesome to watch them fumble around and try to figure out who he was. He was so convincing. I started getting really excited when I saw someone come in with a name tag knowing what was coming.
That man sounds like a wonderful boss. 10/10
Ahh I love this story. Right up my alley. I'm gonna do that
Much tamer "name tag" story:
Years ago I had one of those "cowboy name tag" belt buckles with my first name on it. One day my wife and I were walking into the Post Office and a guy walking out says "Hi Mark". Without missing a beat I say back to him "Hey John".
My wife looks at me and asks "Who was that?" I said I'd never seen him before. She asks "Then how did he know your name and how did you know to call him by name?" I said "My belt buckle says "Mark" and the name tag on his shirt said 'John' ".
We had a good laugh. I love observant people.
I'm surprised that Karen got $780 worth of stuff. That just can't be right. I would have thought that she got $5,842.61 worth of stuff. What is it about managers not listening?
Story 4... I would have demanded the apology in writing and the written warning revoked (again in writing).
I too dislike those that scream or complain for no reason getting something for free!
That last story “the wing was free, but the cup of milk after was $20” absolutely killed me
In college, some girl friends and I used fake names when we were being creeped out/not interested in dudes coming up to us... my girl friends were Madison and Reagan, and I was Kennedy. Not a single dude noticed they were past US president names.
or punk bands too.
The wing is free but the cup of milk is $20 LMAO 🤣😂
I liked that too. Brilliant.
First story: my husband sometimes gives his name as "Inigo Montoya, you killed my father, prepare to die". He usually gets a laugh.
To be perfectly honest who is trying to scam who? Since she said she stayed there last year on a floor that doesn’t exist.
Used to love it when some guy was eating suicide wings and knocking back the beers. Inevitably he would have to use the facilities- and in his inebriated state, would neglect to wash his hands before doing his business. The shrieks of pain were so entertaining.
18:18 it annoys me greatly that managers don't see the flaws in their decisions, and the greatest responses to those ridiculous decisions, are "are you sure you wanna do this?" Or "can I get that in writing?" Because 90% of the time, it back fires, horribly! Because manager don't understand that people misconstrued the phrase "the customer is always right" and us it to power trip and bully their way to get discounts and free stuff they don't deserve, I think my uncle who had the dumbest boss who the epitome of misbegotten, had 6 writing permission to do the illegal stuff he was told to do by his boss
The convenience store story was so worth it 🤣
I've never had a tolerance for spicy food, but my husband thought the spicier the better. So one day as I was grocery shopping I happened to see some jalapeno peppers, that looked incredibly viscous. Even the smell from a few feet away made my eyes water. So, I bought a few for my hubby, thinking, let's just see how tough you are. When he got home from work I showed him the peppers and warned him that they looked extremely hot. He scoffed at me and popped a whole pepper in his mouth, chewing happily. He then starts to say, "tell me when to swallow" when the heat hit him. He began sputtering and choking, tears ran down his face, and he couldn't drink enough milk fast enough. Needless to say, because I'm a loving and caring wife, I practically fell on the floor laughing at him! 🤣🤣🤣🤣
You, Mylady, are pure evil, and I salute you like I would salute the queen of my country! 😁
@@SonsOfLorgar Curtsy! 😂😂
Story 4, I would have ripped up the write up and handed the District manger my store uniform, threw it their face and shouted. "If you prioritized the people who run the store over Karens who just want free stuff, then I quit."... This is also why I will never attempt to job in retail or customer service. I have zero patience for any of that BS.
TBh the better thing to do was honestly take this to unemployment or do what the employee did.
I can't imagine why giving your real first name would be any kind of issue. It's not like anybody can look up your address or anything off just your first name unless it's a really unusual one. Here. My first name is David. Exactly what can be done with JUST that information?
Yeah... the main story was the best malicious compliance ever. Think about it, the store and district managers literally asked for that huge of a loss of store product and their jobs. It proves that even management needs to actually do their jobs or else something like this would happen. It's also a valuable lesson that you shouldn't tell someone that they would get everything they ordered for free. Though it wasn't free by technicality, the price was the jobs of both store and district managers.
They need to be held responsible for the financial losses .
That story was so fake.
Story 4 is a reminder that talking over people isn't the solution.
I will always remember when my husband ordered his food and the cashier that took our order was different from the poor girl who could barely stop laughing trying to call for us.
They also weren't the guy who proudly came out calling ''ORDER FOR COMMANDER CATNIP!''
Mind if I use that name the next time I go to Wendy's?
Thanks for the serotonin
@@jordanhunter3375 Absolutely. It was a hit at Arby's XD
Commander Catnip! I'm dying.
That last one was an amazing malicious compliance… I hope at some point that Karen comes back into the store so she knows she doesn’t walk on water in that store
Not only did Days Inn sell the building to a different company, but either they or the other chain removed an entire floor. It's magic.
it's always amazing hearing stories about managers dying by their own swords because they didn't want to do their job properly and thought they can't be held accountable
Not necessarily with that second last story: she was banned after all, so she probably realized after thinking she won that she actually lost. Possible they might have even billed her anyways, but the OP wouldn't know about that so they can't tell it.
She didn't lose a thing. She was banned from THAT store, not all of them. She won.
They did find out that she lied to police. I'd imagine you at least can't go scot-free after that
15:27 - the OP should have gotten the manager’s order to let Karen get whatever she wants for free IN WRITING! In real life, this OP probably could have been brought up on charges for letting the Karen basically steal $700 worth of stuff.
This OP is *super* lucky the video/audio was as good as it was…
No one should except that at a normal job.
Story 1: The alternate ending could have been "Nobody needs to know my fucking name...your order is ready" :)
Story 4: Excellent Malicious Compliance OP! Serves the DM & SM right to be fired...hopefully after having to pay the company back for the $780.00 they authorized Karen to take.
The beautiful irony of the first story? These same people who are too paranoid to give their name to order a pizza are the same people calling everyone else “mindless sheep”.
Sounds like “45”
I tend to give fun names to be called out, hoping to add some much needed levity to everyone's days. "Khergan, the Destroyer! Your strawberry shake is ready!" X3
I had a similar thing happen to me at work. An lady said she bought chicken, but left it and had no receipt. I had a new bag ready, but want to make sure she wasn't going to be charged twice if she already bought it before. I went to see a manager, and tried to explain, but she kept talking over me, going on about how she spent a lot of money with us, yada yada. The manager gave her the old and knew stuff, then lectured me without getting the whole story
The room Karen lost all potential for sympathy the moment she didn't even greet the front desk, and only slapped down the printed out booking confirmation. It doesn't matter what happened to her after that, doesn't matter that she got scammed, she's already rude af and doesn't get any sympathy from me.
It could be possible that she knew she was scammed and then wanted to see if could get something for free. That would explain her bad attitude. Or maybe she was the scammer and wanted to get a room for free
I really don’t understand how anyone can reach adulthood let alone thirties without learning that being nice to people always does better than being rude.
Ike: “You’ll get no sympathy from me”
devil's advocate/benefit of the doubt, it was not intended to be rude, just "autopilot" after a long day, especially considering the luggage quantity. That optimism only goes so far, though. working through the "mistake" in a civilized manner was the real test, and one she failed in glorious fashion, hence the customer service she got. Yes, the OP did need time to process the matter, but there is also a case to be made that they could have spoke up before the karen got settled in enough to be steady for the war over a room.
It despicable that managers won’t stand up for their employees and throw them under the bus for the sake of “customer service “.
Oh- second story for me on convenience/gas station work: late 80’s Wareco station in a small town. My manager was a sleeze who frequently made mild but harmless flirtations. Well- harmless until they started getting less harmless- and could not be ignored. Finally one day i responded NO- in a way that everyone around got the point. (No scene- just one word spoken in clear and determined manner). This apparently bruised his ego. I had been telling my dad and he had been giving me warnings to proceed with caution. Week later he was playing with the credit card machine (old style where you set amount with levers) while chatting with customers. Then the next day i was for charging a card 100,000 over the amount purchased. (Basically, when he stepped aside so i could do the transaction, he previously would zero out machine levers from where he had been playing with them. On one occasion he left the far left lever on “1” and i didn’t notice- no one had ever needed the levers for 1,000 let alone 10,000 or 100,00). I called dad crying. Dad owned a car dealership based out of Quad Cities. Unbeknownst to me- dad (out of town/divorced) had contract with wareco to buy their gas for all his fleet. As a result- he was literally buddies with the owner of this particular fuel company chain. He picked up the phone and called his buddy. He simply warned him that the manager of my store appeared to be less than stellar in character- and if his hunch was correct- that was an indicator of deeper issues. so- shortly after- my store was audited by company accountants. And (drum roll please) my dad was correct. Stunning amounts of embezzlement was found. Apparently the manager thought small town far from base of ops would be easy pikins. He may have succeeded for many years- Til he stupidly acted shady in other ways. 😁
About that guy who made a scene for getting asked for his name... I'd have accepted that. Then, after the Pizza is ready, would have called, "pizza for the old fart with no name is ready!"
I would love to see this entitled woman and her family try this BS on another place and completely get out into her place, now that would be amazing video to see.
I love Story #4 (9:39) the Karen robbing the store because the manager was too lazy to review evidence and do the job properly LMAO
If only all customer service providers could be more like Fred... nothing any customer can say will ever get to him!
And the 8/12 Karen just evolved into a Mega Karen. Glad OP stuck it thru to get the story in and proved there are (or at least should be) limitations set on customer service.
I've actually given the fake name "bob", before. Important detail is that I was aware of the fact and actually noticed when my order was ready.
Making a fuzz about this stuff only shows how little you understand about the process and its motivation.
I sometimes use “Your Majesty” or even “Moron,” “Saint Bernard,” or other goofy name just to be different. This usually gets some laughs by the staff wherever I do this.
On more than one occasion, using “your Majesty” I’ll have my food handed to me and the staff member take an exaggerated bow with a beautiful flourish of the hand, stating something like, “I humbly present to his Majesty, this most delectable morsel of exquisitely prepared delicacy of freshly fried hen flesh. Pleas enjoy it Sire!” Many deep belly laughs result from the exchange. It’s always just so much fun!
When I used to travel, I would often use a fake name. The cheaper motels generally didn't check DLs and I paid cash. I sometimes used a fake name at stores too, and gave a fake phonenumber when they asked. Having worked security at one time, I am very privacy concious.
Just make sure you don't use an alias that actual belongs to a wanted felon!
With the fourth story, I would have had a trolley to help them take more stuff
yesterday's enemy as today's friend? Dont get me wrong, the spiteful part of me agrees, but it is also forgetting the headache the karen inflicted the previous night. Also, the only way for the OP to win was by remaining "neutral". With the intent to assist, the security footage would have made for one more firing on top of the deserved ones. We do not know what followed, and better management may have been enough to save the workplace environment but assisting the "robbery" would have burned that bridge before they had the chance to cross it.
Story 4 - Only thing that would have made it better is if she got everybody in the store whatever they wanted
"And you don't need to bother your manager, _I_ am getting this stuff so you _WILL_ ring it up"
"As you wish, ma'am"
Ah, the name question. If I'm with someone else, I'll always make them say their name on the order, even if the order is only for me. If I'm alone and the person writing my name down is the same as the person calling it out I'll usually give my real name, but if it's a different person I'll give my middle or a fake name. My IRL name is very unusual, making it impossible for most people to spell or figure out how to pronounce it. Growing up I got used to just saying "That's probably me" at the long pause everyone takes when seeing my name the first time.
15:58 this malicious compliance is all too great...the moment the manager would of gave me this i would of been "sad" and asked if i could get it in writing....if it reads like OP wrote it...and knowing Karen i would of seen that play going...or deliberately have mentioned to her that my manager has approved me to *give her anything she places on the counter for free* 😂😂 because the write up will cover your A!s and get your manager chewed out.
*edit*
also i personally record all my phone calls...so calling the manager and getting that on audio would of been the icing on the cake...especially since i know the manager will try and blame you
Ah that story about woman and her family getting free stuff is the most satisfying story yet😂
I read a story where the name given at the coffee shop was Voldemort. The barista called out, "He-who-must-not-be-named!" And the person loved it!
Story 4, that’s just one super crap manager. I’m just glad every time I’ve worked at a gas station/small convenience store my managers have given me a lot of leeway with how I handle customers and left it up to my judgement. Only ever had 1 theft under my watch and it was something that happened as I showed up for the shift, so wasn’t able to catch what had happened during the previous shift. Cost me $80 but got it back out of my coworker.
Upset convenience store customers: imagine late ‘80s. Illinois Lottery hits an all time high. All shift 20+ people lines up with lottery numbers to buy tickets. I cannot recall what the shut down time was at time- but X minutes before the drawing for that week- all lottery ticket machines shut down. We had not control over it. For hours we had a clerk just on the machine printing tickets so the line for getting ticket and line for then paying for ticket were both long- but maximized ability to get them printed. (No one had to wait for the person ahead to choose and pay for cigs, gas , etc to actually get their ticket printed.
Well- when the machine shut down- there were still easily 30+ people in line hoping to nab a ticket.
Talk about an angry crowd! 😳🤣🤣🤣
Decades ago, my high school friends and I went to a Planetarium and we showed up separately. Craig told us to page him when we arrived, and the name he wanted us to use was "Zeus Neutronium" so that's exactly what we had the girl at the front desk do. It worked.
I always give my real name when ordering food. There are a couple places where they know me by name, and I have considered giving them a different name, just to mess with them. Also used to get food with someone who was also named Alex, which would be entertaining. He would sometimes just use his middle name, though.
If someone knows me well, I might give a character name from an mmo or my steam name. It's kinda fun to hear.
Generally I use my own name, but if at a busy store, such as Donimo's, I use a distinctive pseudonym.
My financial place ( Credit Union) knows me by name
@KJ Rasberry It could be worse. Your first two initials could be swapped.
As you can see above, my last name is a bit difficult for some people to pronounce or spell correctly, so I frequently shorten it to "Casey". I had one place say they can't use initials. I said it isn't, it's a short form of my last name. When he insisted, I spelled out the entire thing, adding an extra syllable to the end as AH tax.
So my husband used to use the name "Toise" when he would order food because he's a massive Pokémon fan and always used Blastoise, so his friends had given him Toise as a nickname. He stopped ordering with that name when we went out to Dairy Queen one night for blizzards and the guy calling out the order names couldn't figure out what the name was, and yelled out "Josie" instead 😂
14:45 this is why if i was in that sort of situation i would carry around an air horn. whenever they interrupt me i would blast the horn until they learn to shut up and listen
Getting coffee at Starbucks and then sitting at the table with some friends pre-covid, a young Mexican man came in and ordered coffee. It seems instead of asking the young man to spell out his name she a young white woman decided against her better judgement to write a racial slur of a Mexican name. She made the mistake of laughing about it with another customer so she was infact being racist and it backfired on her ass big time. The man came back with the cup and asked for the manager of Starbucks. He showed him the cup and the name on it, and as if the heavens opened up a another customer a older black woman came back into the store she was carrying her cup with the n word written on it and demanded the manager also. This barista tried lying through her teeth claiming she couldn't spell the names, the older black woman's name was Kathy, the same name as the manager of Starbucks by the way and the customer who she told what she did turned her in in a heartbeat alongside me and my friends since we overheard her laughing about it. She was fired right then and there and the whole Starbucks baristas had to go through retraining cause of her racist actions towards two customers.
Well... We can call her "fired racist bitch employee "
What did she think was going to happen?
This why Karen must always be prosecuted!
Almost $800 free family crap....
You would hope that the SM and DM would be required to pay them back for all the merchandise they got for "free" because, in effect, they gave them all those items.
@@jacklow9611 right? Split the loss between those two idgits and dock their final paychecks.
I really don’t understand how those two got to be managers. I didn’t even hit supervisor level before I learned the sad truth that retail staff have to be very careful when making special offers and handling customers who make fusses or interact with special offers. Constant vigilance and care and fact checking.
Because there are always people like that Karen out there. They’ll always try to exploit every single weakness and loophole in the system to scam anyone or anything out of anything of even mild value.
If a customer complains about a member of staff you get both sides of the story and check the cameras. NEVER take a customer at their word.
That being said I do understand other situations. If you’re tired, it’s the middle of your shift and as a manager you have a ton of work to do and you’ve got a stupid customer screaming in your face about a trivial matter, I understand why many managers will just give the screamers what they want or some kind of appeasement they don’t deserve just to get that screaming banshee out of their face and out the store.
It’s cowardly and wrong, encouraging more bad behaviour in future but I do understand why some managers cave in.
Rewarding bad behavior encourages the perpetrator to continue.
@@mikoto7693 A thought comes to mind, why did the OP stay on? I'd have quit that day . . .
In regards to the first story, I didn't even let customers know my real name when u was working the graveyard shift as a cashier, which for 95% of the time I was alone. For context, I'm a petite female in my early 20s with bright green hair that liked to wear cutesy little clips and pigtails occasionally. I was sexually harrased for everyday for two straight months and my manager thought it was really funny (a fellow woman mind you). She would just say it came with the job and to tell them to leave when they got explicit. I even had a customer refuse to leave the store without my number once and it made me really fear for my safety. I also really hated that these guys would use my name while saying obscene comments about me when I had no clue who they were. One even saw my boyfriend drop me off, asked for my number, and when i said "Sorry, but no, i have a boyfriend", he described my BF in great detail and threatened to beat the crap out of him. I started carrying mace for agressive customers so I came up with the best solution I could. At first I hung a small note card saying "Please do not solicit the cashier for her phone number. You will be asked to leave. Thank you! :)" But I had a manager from another store throw it away while saying, "You can be a big girl and tell them no. This is unprofessional." It was really demeaning but I figured out a better solution. I was getting really into Mr. Show at the time so one night before my shift I took my name off of my name tag and replaced it with the name "Bob." I did still get called plenty of names for masking up, but I only got hit on once after that. It also inspired plenty of laughs and when people inquired about why I took my name off, I told them that this is the only way i could keep guys from hitting on me. I also encouraged other cashiers to do the same. I worked with a "Jay" and "Dijon" before I quit due to more managerial incompetence and it was glorious! :)
That's infuriating and that manager you had should have been forced to take your shift for a week to get remembered of how bad it can be.
And I find it rude and uncouth to hit on anyone in a context where they have other duties.
Eg. I'd never hit on a taxi customer or anyone who's professionally required to serve me or prevented from expressing their personal views by employers policy.
@@SonsOfLorgar I had one dude make fun of my mask that my grandmother had made, she died two weeks prior. I told him as such so that he would be more mindful of how hurtful small things like that could be. He showed me a tattoo he had on his wrist that had his own grandmother's birthday and her death day. We shook hands and I thought I made a difference until he pulled me in and asked for my number and what time I got off. I dropped his hand like it was a snake and told him I already had a boyfriend. He rolled his eyes and left the store. I don't know how people can think that's remotely appropriate.
@@SonsOfLorgar but don't worry, I quit the day before Halloween so that manager got roped into working the 10pm-6am shift for the first time in 10 years.
1st story happens to my husband all the time! He works at a counter-service restaurant that is pretty popular. He'll ask for a phone number and a name and people sometimes flip out like what do they think this restaurant is going to do with that info?
I get the same issue as an answering service rep.
Make nuisance calls and send texts about latest offers, discounts and menu changes.
$20.00 for a glass of milk to alleviate a bit of a pepper's heat might seem steep, or even taking advantage of a misfortune, but the wing itself was free and there's always some cost for an action, even if, and especially if, that action comes from you own gross stupidity or feeling of self-entitlement.
I have no problem with sharing “Andy” with the world. There is caution and then there is just plain old-fashioned paranoia.
Nice to meet you “Andy”
@@thechapLen Ditto, “Len”. ;-)
I have no problem with allowing my name to be announced publicly, either. It is my name, I came by it legally, I'm not ashamed of and it's not an unusual name, so why should I be ashamed of it? I could see it if a celebrity just wanted a bit of privacy, to avoid the hounding they often have to endure from paparazzi and rabid fans, but for the non-celebs it's ridiculous.
@@CloverField83 The only problem I have with Andy is that in conversation “and he” sounds very much like it, so I overhear “yadda yadda yadda and he said something something” and I’m thinking “I said what now?”
What I don't like is when I go to pick up my prescriptions, and I have to give them my full name and full address. I understand that they have to be sure, but there is absolutely nothing protecting anyone else from hearing everything and I have heard plenty of other people's personal information. I don't understand how it doesn't violate privacy laws, but oh well. The things we will do for drugs lol
Guys, I got a valentine through to Stevo! I gave him the code for the lock on the basement door. Nobody tell Fluff!! 🤫
I would feel bad for the scammed Karen, but she's a Karen.
I was sorry for her until she refused to believe she was in the wrong hotel, and that there was no fourth floor! Even if you book directly from the hotel, it's always a good idea to call them to confirm the reservation. Especially important if you book on a third-party site, and you didn't get a confirmation FROM THE HOTEL (not just from the site).
When you think 10% of the original price for a room is a decent deal you deserve to be scammed.
I gotta agree with you there, the old adage applies. “If it looks too good to be true, it’s probably not true.”
But yeah when I do buy or interact with companies in general I never go third party. I prefer to deal directly.
Legend has it, the Karedactyl still haunts that hotel's roof...
1:05 they don’t have social security numbers (SSNs) in Canada. They have social insurance numbers (SINs). Wonder if the disgruntled customer was an American visiting Canada?
That 8-12 Karen could have gotten so much more than just $780. She could have literally come in with a moving truck and emptied that store. That DM was such an idiot for giving her full access.
Story 4: shoplifting is shoplifting, even when the DM & store manager are both Karens themselves! Jail time, hefty fines, lifetime of shame is what they all deserved including the original Karen & her whole thieving family. Blacklisting & trespassing is nowhere near enough of a punishment.
18:00 It was a sad day when " we reserve the right to serve you" was replaced by " the customer rules"
Sir, I'm smart enough to know you will have to wait until my supervisor can deal with your complaint and POSSIBLY issue you a refund.
As funny as leaving that Karen on the roof is, I hope that she wasn't locked on the roof and could actually get back down.
I'm not sure why folks have to make such a big deal over providing their name when ordering food; I swear some people get worked up over the most trivial stuff.
They all must be conspiracy theory nuts. Really, NOBODY gives a rat's ass who they are.
I had a customer get mad at me because I didn’t give her two deposit slips and asked for the manager. She did ask for a deposit slip but not two.
One lady wouldn’t wear a mask and said she didn’t need one because of her life alert. She held up her life alert that was around her neck.
Working at a bank gives you a ton of stories.
Why did she think a life alert would prevent her from wearing a mask, or make one unnecessary? It is for calling for help in an emergency situation.
Bob story - I don’t understand why people find it an issue giving their name like it’s only a first name 😅
Y’all I hope Karah enjoys the fourth floor AKA The roof and I hope she enjoys the stars that night and also the sunrise when it comes up I hope she doesn’t get rained on. 😂😂😂😂😂😂
What I don't understand is this. Was she unable to COUNT the number of floors from outside of the building?
@@merlinathrawes746 maybe Karen just can’t count at all or she just didn’t have the consideration Count numbers at all because she was too entitled I can only guess
I love that the wing store charged $20 for milk.
I hope Karen enjoyed her stay at the fourth floor.
Supervisor Fred's job is easy and stress-free. He doesn't need to hear such loud and vile words from customers.
Customers' appetite flew out the window after their first wing. I wonder if they ever used a fire extinguisher on a customer.
LOL 🤣🤣🤣🤣
At least Karen didn't took all the FREE merchandise from all the shelves.
Bob should've given "fake name" as his name.
My favorite for fake names is the name of biblical demons. Nobody is named Beelzebub, but I've met twenty someodd Raphaels in my time.
Seen/heard somewhere:
Last name: Rotch
First name: Mike
"I'm looking for Mike Rotch."
That's sooooooooooooo funny. Too bad The Karen got to profit from that, but everyone else learned their lessons.
I love how you took her to the roof you gave her when she Wanted
Op's service went 'above and beyond'! LOL
9:23 "above and beyond" "followed the proper steps" LOL
I sometimes don't use my first name when ordering food and drinks, because it can be hard to spell and pronounce. I will just use my middle name. It saves the brain cells of the poor, probably mostly exhausted worker.
Its ironic how folks get all sensitive over something as minor as giving your name. I'm sure these same people have no problem posting every single picture, thought, video, whereabouts, etc all over social media without a second thought.
In story 4 I would totally yell at the store manager shushing her & forcing her to listen to my side of the story before writing me up
I have no idea what 'Bob's' problem was. The pizza place was just asking for his first name-The guy must have been a conspiracy nut!
OP, you should've kept the receipt for all the items that you rung up for that idiot Karen. Not only should she be banned from the store, she needs to get arrested for stealing nearly 800 bucks worth of merchandise.
Some stores can print a duplicate receipt to keep in the till. Some will keep the original for the record of all items. Either way, the security footage should be saved, and OP said it had excellent sound quality that picked up the phone conversation.
I don't think she could technically be arrested for that, given that the retarded manager explicitly said she could take that stuff for free and there is ample evidence of that. In fact, I'd argue the manager is the one to be arrested.
Shw was explicitly told she was allowed to have it, there's not a jury in the world that qould convict her. Unfortunately, being a nightmare of a person is not a criminal offense, just a moral one.
LOL at the other pizza customers wanting to see how the MC unfolded 😂
That’s THE best set of stories that I’ve ever heard 🤪! They ALL got what they deserve.
When me and my brothers dine at the same fast food place, and it's on one bill, we go by our last name. Of course, if we have our own bills, we are the Triple-A club - A, A, A!
Of course, our father and uncles have it worse - they are the 4 Jays.
"I do not remember telling you to give Karen's family free stuff"
Oh really? And I suppose you do not remember threatening to fire me if I didn't do it either huh? Why don't we check the video footage and find out. Oh and spoiler alert, the Cameras have audio recording too.
"............"
That Manager is the dumb one, not Op. And I am glad that Karen got punished for telling lies and get the Manager on her side.
That last story... my ex was the smug b@stard that would say, "It better be as hot as possible." Well, we met some friends at a local bar / pub and the place is known for the hottest wings in our county. He told the waitress that he could handle it despite her warning him repeatedly. After he ate two, he got angry and lost his temper. He screamed at the waitress that the place should be sued, blah blah blah. I told him to leave and that I would get a ride from one of our friends. It was really embarrassing. I assured the waitress and the manager that there would be no lawsuit, because I [as well as our friends] were witness to him assuring the waitress he could handle anything. I gave that poor waitress a huge tip after my ex acted like that with her. That was just one of many reasons I left him... that anger was the biggest one too.
I was joking with a couple about how cheap the guy was being. He was ordering one combo to share, soda also. I called him Jack Benny. So, when it was time to ask for his name, he told me that it was Jack Benny. I dutifully put it in. When his food was ready, he had forgotten his name. I brought it to him and did a poor imitation of Jack Benny. They became my favorite couple.
You have to be a real turd not to let an employee say their side of things, much less two people refusing to listen. Regional manager have them what was due, and good enough.
Although personally I'd have preferred it if the employee had been helping the Karen to load thousands of dollars into her car just to really stick the spike in.
Story 1: Eh I don't care whether I use a real name or not. It's not like I'm giving them my last name or middle one or anything. Besides, if you paid in any way that wasn't cash, they would be able to get your real name anyways.
Story 2: Hilarious. Perfect malicious compliance.
Story 3: Also hilarious and perfect. Curious what happened next though. I mean did she actually STAY on that roof? lmao.
Story 4: Very, very bittersweet right there. Yeah the Karen got away with it, but this was specifically the fault of the manager that refused to do their job. OP here had only two choices - A: do his original plan and tell the Karen to F* off - which would've made him lose his job and the Karen probably would've got more stuff anyways or B: do what he chose to do, which revealed his manager's extreme incompetence to the company. OP kept his job and the manager didn't keep theirs.
Let's just hope that Karen eventually got her comeuppance though. You can't act like that whenever you want and expect every single store manager to be as incompetent as that one.
Story 5: I had a ghost pepper wing just once. I wasn't the type to thump my chest about such things and I'm usually not that big into spicy stuff ayways. So I took just one bite...and that was it. I remember feeling like there was a hole burning in my stomach afterward, it was horrible lol.
first story: there used to be a guy that would order and use the foulest names possible. Lots of names that would offend people. I would put them on the computer because the customer complained that I would not put in the name he gave me. Thea assistant manager had threatened to write me up if I did not put in the name said. Fair enough. One day the regional manager came in, saw the name listed and it was associated with my name. The regional manager asked where that customer was and how often he did this disgusting thing. I told him at least the five days that I work. The manager calculated out the cost, took the money from the till walked over to the guy and gave him back his money, and informed him that if he steps inside again, the police will be called and he will be arrested for trespassing. Then the manager fired on the spot the assistant manager for making me hear and type is such foul language. Best day ever!
She should not have given the guy one cent.
@@cindyjohnston535 I don't think the manager wanted to have them there any longer than needed. It was either refund the money and trespass or wait until they got their order.
I'm honestly surprised the Karen didn't leave with more like she had her entire family with her right? Why didn't they pull up in multiple vehicles and say we're filling every single gas tank and then just start going in the back taking shit out by the case they said ANYTHING ! THEY literally said ANYTHING.. $780? No bro.. With like three cars with full gas tanks, that store would have been DONE! I'm talking I would have gotten Google Play cards like I would have just been going sick and she couldn't get arrested because they literally said "GIVE HER ANYTHING SHE WANTS".
I mean she TECHNICALLY could have asked for all the money in the register too because she said give her anything she wants!🤣🤣🤣🤣🤣 lol
YES!!! I love listening to you. ❤️