My patients wheelchair have the brake 1 not connected and brake 2 not connected errors. I followed the instructions with putting the brakes back in drive but it didn’t work. Any other guesses as to what’s wrong?
Hello, I would like to know if you can help me with a Qantum electric wheelchair that does not want to work. My chair got wet where it charges, which is the control knob, and I did not realize that it was wet and I plugged it in and now it has a fault and it shows me Registering the Network on the screen and it does not enter the functions. I bought a controller believing that it was the controller and it continues doing the same thing. I think that the computer may have become disconnected and does not want to work, that is why I would like to know if you can help me with that. If the control knob has to come configured with the computer, because I bought the controller and connected it to the computer of the Qantum chair and it continues doing the same thing.
So with that screen, it could be a multitude of things that would be the reason you are seeing that screen. Its not just as easy as replacing the joystick. You would need to get the unit in to a mobility store and have them look at the unit to find the reason for that screen.
Thank you so much, I have an exam In two hours and my other chair broke. This one that was given to me wasn’t working and I was panicking, but this fixed it.
We have a Q4 chair. when turn on, shows error 58: H-Bridge defect. I looked up the error code and it asks me to disconnect the seat control cables and plug them in again. That did not work. Also, I now don't know the colour codes of the cables for raise, tilt etc. Can you help. Thanks in advance
This video at the 1:50 mark has a diagram showing where each of the cables go - ruclips.net/video/Qm7P23_q36A/видео.html With the error 58 code, if that didnt work then the actuator might be bad. You can always call Quantum and speak to a tech. The number is 800-800-8586 and ask for Quantum tech
My Mom's chair is giving a 47 error code about suspention and telling her to go to level ground. She is on level ground, can you help me understand what's wrong?
These chairs are able to operate in a recline mode but not a lot of recline is able to be achieved and still be able to move around. There is an error if it is too far reclined and tried to be moved. Its a safety feature on the chair.
Hello I have a Quantum edge 2.0 the screen comes on but on the screen it has a red bar on two of the icons what could it be it was bought second hand and barely used . I used it once and at first it wouldn't charge not the screen comes on but will not anywhere. What could it be . Please
Best bet would be to reach out to a Quantum dealer in your area and have them take a look at it. There could be multiple things that could be causing this issue.
Long shot, but what if red X won't go away, even when all the way down? I've been looking for a limit switch or something to give feedback, but all of the connections look good
For anyone who needs it, I figured out that when you're in the chair view screen, you cycle through the options with joystick left+right. This changes between back, seat, legs, etc. Even though the back was all the way down, the different settings were still flagging something as unsafe to move. If you cycle through the different options and put them all down, the red x will finally go away.
Not sure why you are getting that message, it seems the chair is trying to reconfigure itself. I'm going to give you Pride's phone number and have you call them. There number is 800-800-4258. You can call and speak with a tech that will be able to assist with that one.
My chair clicks and a symbol of a man and a wrench comes up on the screen foot lift works just does not go brakes have been checked and seem to be functioning properly? Thanks
One of the options is not is the correct position. It may be the back, seat lift (if you have one on your chair) as well as the leg lift, recline and tilt. Scroll through the menu and make sure they are all back to the upright positions and it should work then.
Anything for code 207 SD card access failed. I know it says to take the sd card out and put back in, but where is the sd card located on the chair. I have been searching manuals everywhere and no help. My moms chair company will no longer take her insurance and other companies wont help because they did not sell the chair. I am desperate as now im pushing her around in the chair and it can take weeks to even try to get a new one. Any help would be much appreciated.
Could you help me in trying to figure out how to locate and check the suspension lock mechanism. I am getting error code 47 that states Warning: Suspension lock not engaged - Seek level ground. It is on level ground. It is sitting in the garage. Any help would be greatly appreciated!!!
There are 2 sensors that may need to be recalibrated and its giving you this issue. Google mobility repair shop near you and they should be able to recalibrate them for you.
Hello, my son's chair has lost the ability to move the seat on some of your videos. I see an icon to use 11 to adjust the seat his isn't working. I press 11 it does nothing. Please help🙏🏽. My son has ALS and only has the ability to move when he's in that chair. Insurance won't pay for it we really need to fix his chair
To solve error 72 and 84 in Edge3 I have connected controller to ECON w , and some updates installed and when got messge on controller, for power cycle, i have turned it off and On , and then screen was just showing yellow Q and not changing to home , after few trials it just showing configuring network. Is any solution
The issue with the Q on the screen and not moving to the next screen could be a number of things and not just narrowed down to 1 issue. For this issue, you would want to reach out to Quantum. Their number is 800-800-8586.
Warning: Proportional input device not connected. If configured wrong: 1. Connect programming device 2. Select correct input device Otherwise: 1. Turn power off 2. Disconnect then re-connect the D-Sub (9-Pin) 3. Turn power on
Any idea about a quantum who's battery indicator is moving like its charging with a red x and won't move? And no its not on the charger and has 90% battery life.
There isn't 1 single spot these lights and switches are mounted. They are mounted with Velcro so they can be mounted anywhere on the chair. Best bet would be to find the port on the back of your chair for the lights and follow that to the lights and the switch. If you don't find a port of a switch, you can purchase just a switch with the same port and plug it in to turn the lights off. Hope this helps!
Sometimes that code will come up when the batteries are low or weak. When was the last time the batteries had been changed or charged? I would start there and see what the amperage/voltage is on your batteries and go from there. Hope this helps.
We've seen this before and this could be multiple things. You would want to get it into a mobility store to take a look at it and find out what the exact problem is
I'm trouble shooting one of these at a Veteran's Center Home and tried the seat tilt but I get a message that a SD card failed, can you help with that?
It's either low battery or bad batteries. Charge the chair full and if the code persists check the batteries. Most batteries last 2-3 years until they start going bad
Error code 153 is a tilt function error. You would have to go through the joystick and get the seat function on the back lit up and move it to the upright position. That should resolve the issue. Hope this helps!
I'm assuming that you have done the research to find the error code meaning and have done the troubleshooting suggested for the joystick and had no resolution to the issue. One other thing you can possibly do is take the shroud off of the back of the chair between the rear casters and unplug the brainbox from the power. Hopefully that will resolve your issue. If not, you can Quantum and see if they can assist you over the phone. Hope this helps!
Thank you so much! I was backing out of a door way and must of hit one of the manual levers… stuck in the door way with no way out until your video! 😊
Glad we were able to be of assistance!
Thank you so much. You made my life so much easier today. I appreciate you getting right to the point
Great video bro my great grandma thought she was stuck lol💯
Thank you, this just made a little girl extremely happy!! ( me too now she thinks I am the smartest lady out there)
Thank you so much I was freaking out and my nursing left and I couldn’t move I don’t know why I didn’t think of that
My patients wheelchair have the brake 1 not connected and brake 2 not connected errors. I followed the instructions with putting the brakes back in drive but it didn’t work. Any other guesses as to what’s wrong?
You may want to get it to a local mobility shop to have them look at the unit for you.
Hello, I would like to know if you can help me with a Qantum electric wheelchair that does not want to work. My chair got wet where it charges, which is the control knob, and I did not realize that it was wet and I plugged it in and now it has a fault and it shows me Registering the Network on the screen and it does not enter the functions. I bought a controller believing that it was the controller and it continues doing the same thing. I think that the computer may have become disconnected and does not want to work, that is why I would like to know if you can help me with that. If the control knob has to come configured with the computer, because I bought the controller and connected it to the computer of the Qantum chair and it continues doing the same thing.
So with that screen, it could be a multitude of things that would be the reason you are seeing that screen. Its not just as easy as replacing the joystick. You would need to get the unit in to a mobility store and have them look at the unit to find the reason for that screen.
Thank you so much, I have an exam In two hours and my other chair broke. This one that was given to me wasn’t working and I was panicking, but this fixed it.
You're welcome!
We have a Q4 chair. when turn on, shows error 58: H-Bridge defect. I looked up the error code and it asks me to disconnect the seat control cables and plug them in again. That did not work. Also, I now don't know the colour codes of the cables for raise, tilt etc. Can you help. Thanks in advance
This video at the 1:50 mark has a diagram showing where each of the cables go - ruclips.net/video/Qm7P23_q36A/видео.html
With the error 58 code, if that didnt work then the actuator might be bad. You can always call Quantum and speak to a tech. The number is 800-800-8586 and ask for Quantum tech
My Mom's chair is giving a 47 error code about suspention and telling her to go to level ground. She is on level ground, can you help me understand what's wrong?
Is there any way to operate the chair with the reclining seat? My brother can’t be in a ninety-degree position because he gets dizzy.
These chairs are able to operate in a recline mode but not a lot of recline is able to be achieved and still be able to move around. There is an error if it is too far reclined and tried to be moved. Its a safety feature on the chair.
Hello I have a Quantum edge 2.0 the screen comes on but on the screen it has a red bar on two of the icons what could it be it was bought second hand and barely used . I used it once and at first it wouldn't charge not the screen comes on but will not anywhere. What could it be . Please
Best bet would be to reach out to a Quantum dealer in your area and have them take a look at it. There could be multiple things that could be causing this issue.
Long shot, but what if red X won't go away, even when all the way down? I've been looking for a limit switch or something to give feedback, but all of the connections look good
For anyone who needs it, I figured out that when you're in the chair view screen, you cycle through the options with joystick left+right. This changes between back, seat, legs, etc.
Even though the back was all the way down, the different settings were still flagging something as unsafe to move. If you cycle through the different options and put them all down, the red x will finally go away.
I have trouble with getting the red light also. I get a green light eventually but it takes a long time
Yes, there are sensors in each of the back, legs, seat, etc which will give the error that its not in position in order to drive. You corrected it.
Mine keeps saying brake 1 and 2 not connected. Even after putting them back in gear and resetting the controller. Is there a way to do a master reset?
Hello, I have a quantum ctl 143976 q logic chair and a configuring network message appears and there it is, what could it be?
Not sure why you are getting that message, it seems the chair is trying to reconfigure itself. I'm going to give you Pride's phone number and have you call them. There number is 800-800-4258. You can call and speak with a tech that will be able to assist with that one.
My chair clicks and a symbol of a man and a wrench comes up on the screen foot lift works just does not go brakes have been checked and seem to be functioning properly? Thanks
One of the options is not is the correct position. It may be the back, seat lift (if you have one on your chair) as well as the leg lift, recline and tilt. Scroll through the menu and make sure they are all back to the upright positions and it should work then.
Just got my brother's chair working because of this. Thank you so much🙏🏾🤎
Glad we could be of assistance in resolving the issue. Thanks for letting us know it helped!
Anything for code 207 SD card access failed. I know it says to take the sd card out and put back in, but where is the sd card located on the chair. I have been searching manuals everywhere and no help. My moms chair company will no longer take her insurance and other companies wont help because they did not sell the chair. I am desperate as now im pushing her around in the chair and it can take weeks to even try to get a new one. Any help would be much appreciated.
Nevermind, i found it.
How did you find it
Could you help me in trying to figure out how to locate and check the suspension lock mechanism. I am getting error code 47 that states Warning: Suspension lock not engaged - Seek level ground. It is on level ground. It is sitting in the garage. Any help would be greatly appreciated!!!
There are 2 sensors that may need to be recalibrated and its giving you this issue. Google mobility repair shop near you and they should be able to recalibrate them for you.
Hello, my son's chair has lost the ability to move the seat on some of your videos. I see an icon to use 11 to adjust the seat his isn't working. I press 11 it does nothing. Please help🙏🏽. My son has ALS and only has the ability to move when he's in that chair. Insurance won't pay for it we really need to fix his chair
Id like to ask some questions on this so if you could give us a call at 800-677-6293 and ask for Marc.
For some reason, my remote screen will keep glitching. I don't know if it has to do with the battery or just the screen?
Thanks it help
To solve error 72 and 84 in Edge3
I have connected controller to ECON w , and some updates installed and when got messge on controller, for power cycle, i have turned it off and On , and then screen was just showing yellow Q and not changing to home , after few trials it just showing configuring network.
Is any solution
The issue with the Q on the screen and not moving to the next screen could be a number of things and not just narrowed down to 1 issue. For this issue, you would want to reach out to Quantum. Their number is 800-800-8586.
Is it when you have a arrow pointing up on your machine
What about error code 14
Warning: Proportional input device not connected. If configured wrong:
1. Connect programming device
2. Select correct input device
Otherwise:
1. Turn power off
2. Disconnect then re-connect the D-Sub (9-Pin)
3. Turn power on
Any idea about a quantum who's battery indicator is moving like its charging with a red x and won't move? And no its not on the charger and has 90% battery life.
I have a couple questions, when you unplug the charger, does the chair turn on and move? If it turns on but not move, are you still seeing the red X?
I'm getting #211 software error! Is there a way to reboot the system ?
No way to reboot the system other than disconnecting the battery but that may not work. You're best bet is to call Quantum at 800-800-8586.
thank you for responding , I disconnected the cable and plug back in and it worked @@Marcsmobility
You're welcome and glad to hear you got a resolution!
How Can I turn off the lights?
There isn't 1 single spot these lights and switches are mounted. They are mounted with Velcro so they can be mounted anywhere on the chair. Best bet would be to find the port on the back of your chair for the lights and follow that to the lights and the switch. If you don't find a port of a switch, you can purchase just a switch with the same port and plug it in to turn the lights off. Hope this helps!
Hey can I fix error 58 myself?
Sometimes that code will come up when the batteries are low or weak. When was the last time the batteries had been changed or charged? I would start there and see what the amperage/voltage is on your batteries and go from there. Hope this helps.
how do i rest service light on Quantum edge HD?
hola tengo un silla quantum ctl 143976 q logic y aparece un mensaje configuring network y ahi queda, que puede ser?
We've seen this before and this could be multiple things. You would want to get it into a mobility store to take a look at it and find out what the exact problem is
I'm trouble shooting one of these at a Veteran's Center Home and tried the seat tilt but I get a message that a SD card failed, can you help with that?
Why will my quantum. Chair will not boot up
How do I fix an error #47 on my quantum q6 edge 3 power chair?
#47 is a low voltage code. Make sure your batteries are still good and fully charged.
@@Marcsmobility it says suspension lock seek level ground
Give Quantum a call at 800-800-8586
How do i fix under voltage #20 code?
It's either low battery or bad batteries. Charge the chair full and if the code persists check the batteries. Most batteries last 2-3 years until they start going bad
How do you fix error code 153
Error code 153 is a tilt function error. You would have to go through the joystick and get the seat function on the back lit up and move it to the upright position. That should resolve the issue. Hope this helps!
@@Marcsmobility my apologies I meant error code 152 Tilt actuator/ anterior tilt or cam lock defect
Your best bet would be get the unit into a local mobility store or you can call Quantum at 800-800-8586 and speak with a tech.
Tilt making a noise and not moving g
Did you purchase the unit from us? Give us a call at 800-677-6293 and we will see what we can do to assist.
Mines stop when I pick up speed
Your chair stops when you are accelerating?
Error 208 supervisor error and won’t charge,.
I'm assuming that you have done the research to find the error code meaning and have done the troubleshooting suggested for the joystick and had no resolution to the issue. One other thing you can possibly do is take the shroud off of the back of the chair between the rear casters and unplug the brainbox from the power. Hopefully that will resolve your issue. If not, you can Quantum and see if they can assist you over the phone. Hope this helps!
@@Marcsmobility found the issue. Switched the Charger and now error is gone when plugging in and charging now.
Nice! Glad to hear that it was an easy fix.