Financial Ombudsman Service (FOS) explains the complaint process
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- Опубликовано: 9 фев 2012
- Natalie Ceeney, the chief executive and chief ombudsman, introduces the Financial Ombudsman Service (FOS) and explains what to do if you have a complaint with your bank, insurance company or finance firm and haven't been able to sort it out.
further infromation at www.ppininja.com 
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Happy to find this video, their senior members of staff have now recently come forward to make the public aware of the corruption within the regulations body.
I don’t need their staff telling me just how corrupt FOS is…..i can see exactly the strategy employed by the management/directors. All guilty parties should end up doing lengthy jail terms for this fraud.
We should take her personally accountable for every decision "her employees" make, she is the one in charge and she carries vicarious liability.
I found the Ombudsman Mrs Siobhan Kelly very offensive who was very biased toward Barclays, Mrs Kelly insulted me personally in writing and treated myself and my husband in an appalling way as if we were 'criminals'. Escalating the complaint to their Independent Assessor was a waste of time. They close the ranks and back each other up. Very unfair and extremely poor quality service. I have to take the bank to the court which could have been done instead of taking the matter to the Ombudsman. Ombudsman is not what they say they are! Trustpilot shows that most people agree with that.
How did the court rule? Was it in your favour?
this organisation needs closing down , the bias towards the money sector is terrible . Remember part of their running money comes from the very people they are policing .
I'm already made complaint against my previous car insurance for failing to cover my car cost repair from the third party for no fault accident
I am amazed at this video ....if you look under the carpet there is a lot of......
I have shared your amazing video with my Local Independent Council. Watch this space!
butterflylullaby.blogspot.com/2019/04/financial-ombudsman-profit-from.html
Quote by Sir Richard Branson: Companies must be more than just moneymaking machines. They must become a force for good, they must use their entrepreneurial skills to make a real difference in the world.
www.thinkwithgoogle.com/marketing-resources/executive-insight-richard-branson/
Absolute waste of time, I issued a complaint June 2018 & this was reviewed by an Adjudicator. Unsurprising he found in favour of Insurers to which I questioned his reasoning, didn't give me valid answers, skirted around specific questions raised & stuck to his original assessment, complete arrogance! I requested that he submit the file to the Ombudsman for review, told me this could/would take a further eight months due to the back log - was this an attempt to discourage me? I then emailed to check he had included my reasoning behing not agreeing with his decision & discovered he hadn't submitted the file and he no longer worked at the FOS - you couldn't make it up!!
If only public figures as Martin Lewis would call these cons out, instead of endorsing them, would make all the difference
@@brazilbiba6671 absolutely , however I pursued my claim with an Ombudsman (not some adjudicator ) who upheld my complaint, totally exonerated me and instructed insurers to reinstate the policy as if it had never been cancelled, together with all costs incurred. Result, stick with it and hound them.
Did you take it to court?
@@michaelbury5658 how long did the process take?
@@comeflywithme8234 No I didn't have to in the end as I pursued my claim with the actual Ombudsman (not some adjudicator ) who upheld my complaint, totally exonerated me and instructed insurers to reinstate the policy as if it h ad never been cancelled, together with all costs incurred. Result, stick with it and hound them. However, I would absolutely have gone to Court if the Ombudsman had not reviewed the file and found in my favour. I reiterate you need to be in the 02% who persist in their claims, these companies work on the proviso that most (98%) give up when they hit a brick wall.
Ahg I could scream ,1 complaint is now turning into 10 complaints ,now they want more paperwork filled out ,and they have all the paperwork right in front off them anyway ,
R01 crew checking in
Agree with the below , they are the same here in nz ,, in bed with the corporates and full of spin ,,,
i hope u can help me with robinson and way. these are the most incompetent clowns i ever met.
They are not incompetent…..they know exactly what their instructions are and follow through with them. That is not the actions of incompetency……THIS IS INSTITUTIONALISED FRAUD!!
It will crash in the end!
The FOS has resolved my complaint, successfully against a finance company. I purchased a used vehicle in January 2019 from a dealer. The vehicle was faulty and caught fire after repair work, I did not own the vehicle for 30’days. I got in touch with the finance company who told me to claim on my insurance, which I did not, I got in contact with fos in March who took my case on board and just yesterday on the 14th August 2019 a decision was made, which I accept thank you FOS!!!!
You’re very fortunate your claim was not against one of the FOS regular customers…..had it been the case you’d be on here screaming like all the others.
Your case against a non regular fee paying business which allows FOS to put together some results that favour the “upheld” stats going forward.
If you ever have a case against one of the regular fee paying entities then be prepared for a long hard slog…..NEVER GIVE UP!!
The fees are charged per complaint. The same amount per complaint for every company
I am financially abused in by community some of the places am reporting again please help me I send so much paperwork
I shall wait for the Ombudsman's decision, not that I have any confidence that they will overturn the Adjudicators findings, which I am convinced was totally without substance, I don't believe he actually read the report, file notes I issued. Then I shall issue proceedings against the Insurance company and let the Court decide.
Well I finally got an answer from the FO, they upheld my complaint, totally exonerated me and instructed insurers to reinstate the policy as if it had never been cancelled, together with all costs incurred. Result, stick with it and hound them.
That’s great news in the end…..however the effects on the health of the consumers when blatantly concluding unlawful actions has a far bigger cost than financial losses.
I like to my complaint on hemel hempstead social sevices there supposed to support and there clearly not
Complete waste of time. I dealt with someone called Leah Connolly after a bank screwed up my finances and she took six months to conclude the bank is not at fault!
My family ruined by the forceful emtry
I am from sacremto
Yes i agree FOS people are PAID by the banks so don't operate independently .IT's boldly big con and they are paid really well to give the illusion of fairness.
You would have to be deluded to believe this service was fair. A bunch of thieves that are going to come crashing down.
I've got slander on the bank records remove it
Good evening,
I need help I am financially abused I need help please help me my. Claim my funds and my edd someone try to steel it uk is doing fraud my son's daughters scattered please help me am in sheltor right now
This is balvinder k bhatoya am getting hard they son and daughter are with different suspicious people I been reporting fake embassy and fake ombudsman going on please help me.
What is the ombudsman phone number in Victoria.
They all need sacking
You're not meant to side with banks why did you.
'in a nutshell' They are corrupt, fraudulent and not fit for purpose. The government are fully aware of that as they created it and allow it to continue, because they are also darn right sleazy Tory scumbags and are only 'out for themselves'.
I've not been paid because of this
And clown hat's
Grandstanding is what she is doing.
She is blindsiding 5he consumers, misleading us into a false sense of security and surely does not give a stuff for the consumer.
Impartial, her arse
How can i contact you
Ombudsman message to modi back off it was ypu I work nights kidnapper agar daacha hai paperwork dekh am reporting again against narinder modi family
Run by clowns surprised they don't where red noses
Trustpiolet says a lot 98% negative views