Inside FCA Podcast: Explaining Consumer Duty outcomes monitoring

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  • Опубликовано: 14 янв 2025
  • In the latest episode of the Inside FCA podcast series, our Head of Competition Policy, Ed Smith, returns to explain the expectations for outcomes monitoring under the Consumer Duty.
    Ed outlines why the FCA put certain requirements in place, how firms should go about monitoring outcomes, and the processes they should use to ensure they achieve good outcomes for their customers.
    Listen and download the podcast on our website: www.fca.org.uk...
    Read the transcript: www.fca.org.uk...
    First published: 28/06/2023

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