I noticed your site says $500 savings but the price is $1000 after savings. Isn’t $1000 your normal rate? According to Google it has always been $1000. This seems dishonest and very “car dealer” tactic.
In this era there is absolutely no reason why consumers cannot buy directly from the manufacturers. Unfortunately state politicians have been bribed to prevent this process.
I asked for an OTD price on a car from a local dealer using email and it took about 8 " back and forths" then me finally telling them I am not interested and will just go to another dealer. When I told them I did not want to do business with them I had an OTD within 5 minutes. I agree it is an incredibly frustrating experience.
I sent email inquiries to several Mazda dealers that had the exact model/trim/color combos I wanted. Went with the best one of the three that responded with OTD in writing; no hassles when I showed up to buy. Don’t have time or patience for games. Always a hungry dealer somewhere.
i had similar situation recently and once they gave me the out the door totals i figured out why they were hesitant to give them up as 2 other dealerships that i contacted as well that had the same car at 2k higher online prices responded with almost 2k lower out the door totals than this particular shady dealership. IMO the biggest red flag about any dealership is the posted price vs the out the door totals
Was at a dealer last week, looking at a used Rogue for my new driver. Found one we thought could be “the one” and told the guy I’d be back in two days with my trade in. Didn’t get my info or give me his. Another dealer called me this morning from a city about an hour away and talked me into coming to see him first with his candor, kindness, respectful attitude, and endearing quality that made it hard to say no. Plus, he could get literally any vehicle I was looking at to compare alongside the one we were coming to see. Needless to say, he earned my business today and our new driver is happy with her purchase. Little details and personality can go a long way.
Excellent Show! I've been in the Car Business for 37 Years , I held positions from such as Sales Person, Sales Manager, General Manager and Owner. Practices like the one that you are exposing are the reasons as to why the public has such a negative image of our profession. Keep up the good work! Respectfully Miguel Mejia.
Car I bought was listed at $18080. Went to the dealership and they marked the car up to $21,000 and some. Guy had his hand covering the price of the car on the paperwork he wanted me to sign. He sparked a conversation about some thing I forget what. He was hoping I was too distracted and didn’t notice the markup. I told him to move his hand and said if the car isn’t what is listed then I don’t want it. He went on to give some bullcrap excuse of other dealerships around the area having the car listed as $21000 as if that had anything to do with their website. I told him I was gonna leave then and he suddenly was able to “talk to the manager” to lower the price to what it’s listed. Cherry on top, after he lowers the price to listed price he then asks me if I’m serious about buying the car and that he didn’t want to play any games 😂
So they basically just offered the car at list price. That’s their goal. To not discount at all. Inflate the price. Make you think you are getting a deal while you are not getting anything.
I’m going through this exact thing at this moment. Many BIG name dealers just refuse to discuss anything via text or email. And when you put your foot down, they will just stop replying. It’s insane.
No doubt there are scam dealerships out there, but you, as the consumer, have the power to shop around. Armed with the knowledge I learned from CarEdge, I recently bought a 2024 Mazda CX-5. First dealership I went to had a little back and forth between the salesperson and the sales manager just to get the OTD price. Second dealership, I walked into the showroom, browsed the display cars for 20 minutes, and not a single salesperson asked if I needed help, so I left. Third dealership was the charm, I asked for a worksheet with the OTD price and received it right away. It was $1500 less than the first dealership's offer, and there were no crazy fees! Needless to say, I bought the car from that third dealership.
I remember when my brother went to buy a car at a certain named dealership he asked about their buy in rate for financing and the guy answered all snobby “well why would you need to know that? And I’m not telling you”. My brother worked for a huge bank everyone knows… so he made a few phone calls and found out their buy in rate and even the executive that works with his company. Never seen a guys eyes light up so fast since that day.
Just had a very frustrating experience where dealer advertised a Bronco for weeks at same price. I call them up and say I want to confirm this is the price and they say yes its a great deal and has to go since it's a new early 23 model that has not sold. So I ask for a written quote since verbal agreements mean nothing and they take a long time to reply. I ask what's up and they say well they forgot to include the accessories BUT they will HONOR the price. They send the written quote and its 4K more than the advertised price(basically the cost of those accessories). I tell them this and they say they will get back to me in 5 minutes. Hour later they reply it was a pricing error and they have now updated the website price. Would you believe, not only did the add the 4K for the "missing" accessories but they also jacked the price up another 5K. I called out their unethical behavior but they don't care - simply ignoring me now. Not the first time I got the price error but the others noted the "error" from the start. Just putting me off even dealing with these Ford dealers who want to keep the inflated prices when the car is not selling.
Years ago I saw a price, called to confirm because I had to rent a car to get there. Get there, can't find a car for that price, just one for $2,000 more. Ask, get told that is the car I'm looking for. I started to walk. They tried to get me to come up on my price, I told them I already had. He claimed they'd added stuff, I called b.s. since I'd called less than 2 hours before. He left to talk to the manager, finally agreed to honor their price and asked if I'd take it. I said no, but now I'd test drive it. I did end up buying it. Being there in person and being willing to walk gives you the most leverage.
dont you just love it when you hit the road and the dealership calls you and says "hey we can do that deal now"? Las time it happened i said "make your best deal before the customer leaves" and kept on driving. Too many dealerships to let them behave that way.
Thanks to the great videos! Thanks to you I got a 2024 suv below invoice. Unreal, the best car buying experience I’ve had. For the first time I didn’t feel like I was getting screwed 👏👏👏 You guys rock!
How do some dealerships stay in business. I am picking up a car today, every time I texted the sales guy he responded within five minutes, gave me my out the door price with no frivilous add ons the first time. I probably could have gotten the car for $500 less had my wife not said when she sat in the vehicle, "this is my car". The videos on this channel have been a huge help. I am getting the car for $500 over the low end of the KBB trade in value and two thousand below the private seller value.
@@edwardautrey3671 I get my loan at the lowest payments possible so a long term with no prepayment penalty, then I pay it off as soon as possible. Making a conservative estimate, I should have this paid off within two years, hopefully sooner
Because its a scam, have you ever noticed that dealership sales act as if they do not know the out the door price? That’s all part of the long process to scam the customer to walk out with an overpriced vehicle.
Retailers all used COVID shortages to jack up profits and employees used COVID shortages to demand higher wages. The governments of the world enabled all of this by pumping cash into the economy to mask the negative impact of their policies. Now that everyone has a new standard they are unwilling to walk away from their unsustainable new normals. The economy is now collapsing before our eyes.
My new sport in life is driving car dealers crazy , been screwed over a couple of times in my life . Now it is my turn , I have a six digit bank account and could write a check for anything I want . You still want to play games , I get up and walk ..
Same issue the other day. Had inquired about a $23,750 for a brand new vehicle. Dealer said the price is $26,750 because the price reflects a $3,000 down payment or trade I told the dealer I had no interest and I wanted some transparency about how they think that marketing is misleading and I had no interest doing business. The dealer was insulted and went on some random tirade about how he was on the moral high ground and I was in the wrong for asking the questions. Told him he was a snake oil salesman and if he can't sell with integrity why bother doing it at all.
I decided to repair the suspension on my used 2016 Mazda with 112,000 miles on it and pay it off by the end of the year. I had a very nice down-payment saved up, but decided I didn't want to deal with the hassle of negotiating a price and dealing with interest rates.
You go to Walmart, you pay what is marked on the shelf tag and what it scans for plus sales tax or if certain beverages the deposit if applicable. You go to a car dealership, the marked price on the car or in the ads are not what you pay before sales taxes and DMV fees, but before 'dealership fees', mandated and severely overpriced 'dealer added' items, etc. It makes it impossible to compare the real OTD price. Of course dealers don't want to give hard quotes over the phone, they want you in the stealership to make more money but if have a trade-in, to inspect it to give you a usually lowball amount as well as size you up, play with emotions to get you buy their add ons, arrange the financing.
@@Tamara_W 100% agree on that and imagine how many cars I have bought in the last 50 years of my life. Not 1 positive experience. I'd rather go to the dentist and get daily root canals than buy another car!
Yes those salesmen are well trained in beating the customer down and psychiatric warfare against the customer. To be a salesman, what a horrible existence.
When i go to buy one i dont negotiate, i say ill pay this for it,and if i dont get this price im leaving.end of the story,my time is precious and im not listening to any bs
Used to sell cars for a summer in college. One of the best jobs I ever had, and it I was EXTREMELY successful in that short time. Even though that was 20+ years ago I still know that saleswoman was missing out on so much opportunity. My experience also makes me a dealers worst nightmare to deal with! 😆.
You forgot one other way people buy cars. I was interested in a Toyota RAV4 on a dealership website. A chat window popped up while I was looking. And I started chatting with someone from the dealership. That person put me to the "Internet Contact" person at the dealership. You talk about a run around. Whoever it was could barely find the vehicle I could clearly see on the internet. They than did a bait and switch, because the vehicle I was looking at had strangely been sold and of course they wanted to sell me a more expensive on in a color I didn't want. I started grilling in more and more about specifics and the person said they had to leave the conversation, something had just come up. Luckily I have multiple screens so I just sat there for an hour and kept typing in hello. Anyone there? No answer. When I went to be that evening I went to look at the chat and whoever I was talking with said their computer system had gone down. I typed to the person, who I was communicating with and said who am I talking with. They never answered and I never heard from them again. They never asked for my name or any contact information. What a joke and a waste of my time.
When I was in consumer Ed in high school, We had a whole unit on how to buy a car and that was very informational and I still remember some things from that unit to this day. We even had a hand out with cartoons that describe this the tricks of that time! Some still used to this day
Not calling back is intentional. They want you in person. They are told you can't sell a person over the phone. However, if you walk in and speak with a different person it's a split deal. They are awful.
I've read through all these comments and I'd like to add that, once you find the vehicle you want make sure you either print a copy of the monroney sticker and or take an actual picture of the vin number. It's not unusual to have vehicles that are similarly equipped and in the same color. I swear that when I bought my Escalade from a dealer in Bethesda I negotiated the one that had Adaptive cruise control. I made a lot of mistakes on that purchase, but anyway I ended up with the one without and they did have 2 that were almost identical one had that option the other one didn't. I did not take a picture of the vin number when I saw it. Now I wouldn't go there to get an oil change even if it was free. The truck ended up being really bad, beautiful yep but all kinds of problems, dumped it when the car market went haywire and people were paying insane prices for vehicles.
I bought a new Nissan Frontier in 2020. I told them what I would sign the loan for, that I didn't intend to pay anything down, had 850 credit score, and I would do the taxes and all my self since I live in another state. It went down exactly that way. I got it $2000 lower than their advertised low of 28k from 32k.
I'm curious how did you drive the car to your home state. I tried that in Florida with my purchase and they said, no can do. I did drive the truck back to MD on their temp tag, they did complete the document filing in MD and paid the taxes. There was zero dealer fee.
@@Cocora22 dealer in arkansas put temp tags on it and I drove back to oklahoma. I had 30 days. when they sent the title I took it to the tag agent and tagged it.
What do you mean by you'd "do all the taxes" yourself? Is there a fee for that calculation in the out the door price? I'm asking bc I've never purchased, leased, or owned a vehicle.
The advertised price is never honored, it’s a total scam. I had the X plan or something and the dealership did not even honor that. In forty-five years nothing has changed. Buying new cars or leasing its a long lengthy process with prices suddenly added on, and lies about options that are on the vehicle not there, it has always been a scam and a bad taste in the mouth.
So.... I am confused- What exactly leads you to title your video, *"DEALERS ARE DESPERATE"* when the dealer on the phone didn't even seem *INTERESTED?*
I am in the market for 10 new work trucks and I can not get dealers to stay in touch, or even provide the info I need in a timely manner, and most of the time when I call in I have to correct or explain to them again what I am looking for. They do not seem to be that hungry to me it is quite sad and more than a bit annoying.
With your comment and this video along with other situations where dealers will not finalize a deal over a relatively small amount of money where they will still make money and yet it astounds me how dealers even stay in business. If I was a dealer I would roll out the red carpet for someone such as yourself, but here we are. It almost seems like dealers are trying really hard to keep the perception going that we need them more than they need us to keep their money train going even if it means taking a loss now and hope they can fool us long enough to ride out the storm to get back to the status quo of financially raping us.
@@michaelb.8953 did i mention i sold cars in college? horrible business. salesmen have no power. management is stuck in the forties. went to a toyota dealership in NJ and saw 8 salesmen in a clump by entrance. the salesmen are free because they are on pure commission with a draw. no even fair to salesmen. was creepy. i dealt with dealerships in 2018 on a used car purchase. walked out twice. just a scummy business.
We used to buy fleet vehicles and I suspect the commission for a salesperson for fleets is marginal at best...so, they prob don't care. They don't want a low-cost volume sale...they want to mark you up as high as poss.
When these new 2022 and 2023 Trucks go over the auction block you will get a good deal. Beware of rodents munching on the wiring harnesses of all this lot rot
I have one for you. My local Audi dealership lists a car for sale at one price but once you get there, go on a test drive and are interested, they tell you that they've applied a inside/outside protection plan and low Jack so the real price of the vehicle is 2,500 to 3,000 higher.....
and yet , the built in phone connection to car phone app usually is able to tell you where it is, so you don't need another locator. And if stolen, i don't want it back, even if my gamer driver or putter s in it god forbid....
That's called tied selling and it's illegal and you can file a complaint with the FTC. Another channel explains tied selling and provide the document that shows a dealer it's illegal.
No Dealer advertises price with fees. It's not a sham in that regard. Their website likely has fine print that explains this. Car Edge is working diligently to dissuade consumers from purchasing anywhere other than thru their service along with warranties. What started as a consumer information site has morphed into a sales agency online brokerage.
I am sitting here terrified because my 2012 Mazda had it's anti-theft device got activated. Car was towed to a mazda dealer who wants to do a "detailed diagnosis" even though we told them to just deactivate the anti-theft. This was yesterday. They called me last night & said they still hadn't finished their "diagnosis". I think I'm about to get scammed
Besides the hour of labor they are probably looking to charge you another hour for diagnosing your vehicle. Hours for diagnosing starts from 175-$250. Depends on the business/dealer.
Did you try calling some out-of-town dealers to find someone who could tell you what thevposdible issues might typically be? Also, ask the internet who has had the same prob and what happened with them.
Unless they are really sketchy they only will do work that you approved or asked for. So be very concise and careful when you talk to them. Also unless the car is not drivable you can always just take it home or to some other place. You do not have to go to a Mazda dealer for repairs unless more than one trustworthy mechanic tells you it can only be fixed at Mazda. But that is very very unlikely. P. S. Even if your car was still under warranty you wouldn’t have to take it to a Mazda dealer for service. Lots of service places that aren’t dealers are approved to do warranty work.
This is where you would put the ball in their court....'Say Catherine, I have 16 thousand dollar check for this year and brand of car, would you be able to sell me this car, today, for 16,000 otd.' If not, tell her to call you back as soon as they lower that price to 16k otd. 'In the meantime, Catherine, I will be checking other dealers within a 300 mile radius of who will sell me this particular type of car for 16k'. It amazes me to no end that they will completely refuse the offer and then a couple of months later, when the car doesn't sell, the drop the price a couple of thousand, and still not call back.
Online price should be the price. It is false advertising even if it says "priced to finance". I had a dealer do that last year to me and I immediately walked out. Drove an hour away the next day to a dealership that the price was exactly what it said online. And I was in an out in less than 90 minutes including having traded my car to them.
A friend of mine used your service to buy his Hyundai Santa Cruz a couple of months ago. I 'tagged along' with how the purchase went. Car Edge was FANTASTIC, saving him about $3k. Car Edge told him what to look for, what to ask about, hinted there was more savings he could take if he did a. and / or b., etc. Since then, I have started watching your videos and your team (on these videos) captures exactly why I wouldn't want to deal with an auto dealer. Thanks to his experience, when the time comes for my next car that I may purchase via a dealer, I will use your service.
If you listen to her as she goes on, this probably sounds, to the average person, like she's doing everything she can to answer questions and be helpful. Ignore cynicism for a moment and pretend you're an average zoomer wanting to by a car - she's being very nice, giving you straightforward numbers, and masking the bait and switch in polite language. Many, many people see no scam here and will follow through. They won't even think to ask how $18k became $19, 995. I bet that the Mazda will be sold at those terms within a few days at most. People just don't pay attention. I'm glad you guys point this stuff out, thank you.
Love or hate Tesla, something they really have going in their favor is the direct to consumer model. Last November lease prices were really good, so leased a Model Y for my wife. Took about 20 minutes to fill out the forms online and apply for the lease. The total down and monthly were always stated. Finished and waited a couple of days for one to come in to the local distribution center. Got a call and drove down. Took about 15 minutes, mostly for the salesperson to familiarize my wife with some of the basic features. Total time spent was less than an hour.
Worst experience ever many years ago was a big name St Louis Chevy dealer had a new Suburban listed in the Sunday paper for a pretty good price. Callled and asked if they still had it and was told yes. Drove to the other side of the county and the salesman starts trying to show me everything else but. Insisted on seeing the advertised truck I called about and finally admitted it was no longer available at that price. Monday morning they had installed a whole bunch of markup crap like running boards, pin stripes, "poly glycoat" finish protectant etc etc etc. Never intended to sell the vehicle for the advertised price. Had some pretty mean words for the sales manager for wasting my time.
yesterday I visited some dealers in Miami, one of the car I checked was Mazda CX-5 and CX-50, I was shocked; sellers didn't were friendly and desperate to ride the car without talking about the car details, the OTD, incentives. Here the funny thing, I used the word OTD learned from CarEdge, none of them know what I was talking about, and I say "Out of the Door, OTD", make the number for me. I ended not buying the car yesterday
I called visited two dealerships near me looking for a GMC Canyon AT4. Neither had a vehicle on their lot. Of course they said they would call me when one was coming in. During my research I found a vehicle I wanted, and contacted one of the dealerships to see if they could trade for it. They told me they could, and would get back to me in 2 days......It's been over a week, and no contact from them. It baffles me that they have basically a guaranteed sale, and nothing. Even if they can't trade, why not calll me and give me other options?!?!
@@timradde4328- yes, they want us in person...plus, they don't want their competitors to be calling and finding out the exact prices they are negotiating. 😉
@jpm1544 - have you ever gone in-person later on and talked to a different sales person (have your spouse/sibling/sig other give their name instead), to find out if you can get a better deal in person?
I hate dealerships. I swear I would never go back after my last purchase. Every time I've ever been in one, it's always games and bullshit. Like they're always doing ME a favor by selling me a car, or they are always just making the least amount of profit when I can't walk out the door without them getting thousands from me in a deal
@charliehargrave7458 That's what I've been doing, and plan to keep doing!!. Save up for a used car, private sale, after the wheels fall off my current one.
But, part of the problem is that we just grit our teeth and let them waste our time with their scamtalk... we ALL need to just walk away if we feel we are being gouged! If enough ppl did that, we would change this industry in just a few months. 😜 😜
I like the prices on CarEdge! It isn't the usual greedflation that even the little man has got the itch. As far as the dealership shenanigans, I recently went through it on a used Nissan that they couldn't find anywhere at the automall even after I called before going to it and verified its availability. I called the NCDOJ and had them send me a snail mail complaint form. I also intend to file with the BBB. Consumers should always exercise their rights and report fraud in their state. States like Virginia do not play and they protect consumers.
This is clearly false advertising that should be submitted to the states attorney general office for legal action. Attorney generals are there for these kind of false advertising smoke and mirrors trickery.
Awesome video. Love the thought process you go through together Zak & Ray. Unfortunately the poor follow through highlighted in this example isn’t just problematic at car dealerships (although probably most associated with them) but can be found widely throughout our “current” retail economy. 😢
Being a retired auto salesman for 4o years, i don't understand it either. Why cant calls just be put through to a sales person instead of a BDC rep. I sent my local dealer a request for a lease on one of there in stock units and just got a prepolutated response and never heard from them again. Dealers spend alot on advertising to not respond professionally to emails,texts or phone calls.
car dealer being misleading? Never. I'm so sick of going to local dealers and seeing they've added 2-5k of ppf that you didn't ask for and they don't mention online.
Why can't the sales reps themselves ever answer all questions? Why do they always have to go talk to their sales manager or someone above them? I have only ever bought a few vehicles in my life, but this process really makes me question the integrity of not only the salesperson, but the whole dealership. If the salesperson can't make these decisions, why am I wasting my time with them? Let me talk to the person that can make decisions, from the get go.
I would label this session "Sales Seive" the overly complicated information is enough to set the customer in defense mode or decide to look at a dealer who cares enough to have BASIC customer service.
I love you guys, I’m a 59yr old male and handicapped. Trying to just buy an older model truck and they always push for something newer. It’s very confusing and I hate all the quick talking and interruption when I’m trying to answer the last question!!!🤯🤯🤯🤬🤬🤬 this sucks!
These dealers are just doing some , possibly illegal stuff. I gave my son my newer 2022 car after he just graduated from college. I’ve been trying to buy a car for a few weeks now. First of all, the price they have listed is never the actual price, how is this legal? For example, one dealer , had a 2500 dollar ceramic coating applied to all of their used cars. That cost was not listed anywhere on the advertisement for the car. So what happens is that you are actually negotiating on a price that is 2500 over what they advertised. I told them that I was not paying for that “ceramic coating”. After a few days of negotiations, they then told me the car sold. Then I was contacted and was told, the car did not have a title , so I could still make an offer. Then I looked on their website and they listed the same the car again, at higher price. I gave them my price and just walked away. This is not a small dealership, but a luxury brand dealership. I have never in my life been treated with such tactics. My suggestion to anyone looking at a dealership, read the reviews, the people will let you know exactly what to expect.
Don't give up. Its a game. Always go in prepared and know what a fair/market price is for whatever your trying to buy. Also show them print outs of those deals which may be a few hundred miles away. Let them know you have zero issue driving out of state doing so. Last day of the month can also help. Like car edge says how many days that car is on lot can help. Car gurus will give you that stat. Be strong. This is the part that many will fail. But you got to be ugly. Don't be overly rude but extremely pragmatic about what your willing to do. Always try to stay in control. Always read the fine print. Get the OTD price. And don't allow them to regain control by making you wait. Either they get the numbers you want quickly or just walk out. Also know when the momentum shifts to the dealer or when you feel "they feel" like they got control over the deal then just walk out. Use common sense and your inner sense. You will always feel when the power shifts to the other side. I can't stand buying cars. I don't like being that kind of person. But you really have no choice. If your not willing to do that have these guys at car edge help you out. Lastly never drop into a dealer on a whim when your not prepared ahead of time. You will never get the edge over them if you do. In short, you got to be a bigger jerk then them. I've wiped many a smile from a sales person, finance guy, or a sales GM after I've scored a great deal. You always know when you did good. Because they look like a big black cloud is over their head.
in my experience, the have 2 prices. the lowest price is the price you have to finance from the dealer, at their rate of finance, which is usually something ludacris. most likely this does not include all the other crap the finance manager will likely add and that car will end up costing you another $4k in insane stupid fees. but that is why you have to ask. i had the same experience with a toyota dealer in Long Island car advertised $38999 only if finance and if you were trading in, they would only give you 80% of the actual KBB value of your car plus all the crazy finance manager numbers.. when I said I want to use my credit union, the price of the car changed to $44K...hilarious of course I walked out the dealer and I told them good luck on your next victim, cause I am out the door...
I was trying to buy a pickup a couple weeks ago. I was trying to get an out the door price and it took going back and forth with the guy a few times to finally get it. He was nice enough, but he kept coming back with different payments. I kept asking what the total price out the door was and he just wasn't getting it or something.
I had an online price of $16000 on a 2014 Ram truck 65k mileage in 2017 . Walked into the dealer and asked for truck. They stated it was actually $19000. I stated that i was more than comfortable ordering it online if they didn't want to match it. They gave me that price.
Dealers just need to move forward with the “carmax” pricing model. Be open and transparent on the pricing, focus on a positive customer experience, and get them familiar and comfortable with the process on how and when to bring their vehicle in for service. The days of hiding the ball all over. When carmax was the only one with the transparent pricing strategy, dealerships could still play 3 card monte with “fees”, but with vroom and carvana and other online dealers; its stupid to keep pretending this is still a viable sales strategy.
These videos are helpful, in the market for a Mazda crx-5. Went to a dealership in colma,ca and sales men got offended when I asked if I can do a PPI, he said no. I told him any other dealer will do it he proceeded to give me his number and said txt me anytime and let me know how that goes when you ask them for that. Went to San Jose the same day my Chevrolet said it’s fine as long as I pay,texted that dude and I got no reply 😂
A ton of dealers in Florida are doing this price online including the down payment. Just so you come in thinking it’s 18k. Then ad ons and dealer fee plus tax and fees. Some buyers are looking for the cheapest price no matter what and don’t think of the total price of the deal.
Got a Mazda 2024 CX5 CE for the wife at 32,200 and change out the door with all weather mats included. 8k on the trade toward that + 7.5k down and a 3.9% interest rate. Was super happy with the deal and wife loves the new car Could not have done it without Car Edge!
The most shocking thing about this is they give you numbers over the phone. I'm in California and been to so many dealers and they won't even talk numbers until you're there, some of them won't even talk numbers until they run your credit it's insane
Apparently they are not that desperate - if they can afford to treat customers like that. Which brings me to another point: why the heck did you two use clickbait in the title? This video was about anything but car dealerships being desperate. I watched the whole thing and waited and waited and waited to finally find out about that part. Alas, it never came. It’s not the first time you’ve done this… WHY???
Why wouldn't you just ask for the salesmanager? I've found most of them reasonable to deal with, and if you let them know you're in the market for a car and you know what you want (and let them know you're talking to several dealers) , they'll be upfront about the models where they'll deal and the ones they won't. Don't talk financing on the phone, talk OTD price. Give them your phone # and email so they can get back to you with a price. I bought my last car like that two years ago and when I got the best price I drove to the dealer (I took their financing because the manufacturer was offering 1% financing), and I was out of the door in 90 minutes.
All dealers suck. No one can deal directly with a customer. It’s all through the manager with mark ups over any advertised price. Fred Anderson Honda here in Greenville, SC has a $2000.00 mark up on their cars. I tried to negotiate a new passport last fall and told them to leave out the mark up. They came back with the mark up and other add ins. I got up, shook their hand and walked out. I hate the whole process and will keep my 2017, v6 accord going forever.
Tried working a deal today shopping around and spend 2 hours in there telling them multiple times I'm trying to make the deal before the end of the month not today. And they kept giving me a "today only price" and got so frustrated that i just walked out. Why so many games? Smh
The dealership won't give me an out the door price until they have a VIN #, so i would order the car, wait 4 to 6 months for it to be built & delivered & then find out that my checking account is $3,000 short to buy it.
Just recently I saw a used car stealership keep a very nice looking vehicle listed as still for sale that had been sold at least three days earlier. I had emailed about a used truck and the salesliar didn't answer my question about it and instead said 'Can't you imagine that nice vehicle sitting in your driveway"? That was a big red flag. I drove there after his idiot response, went right into the lot, drove through every part of it, then went back again to double check, it was not on the lot. Another stealership (a few years back) said they still had a vehicle on the lot that I was interested in. I was there about an hour later and obviously the saleschump was out of the loop, because when I asked about the vehicle that I was there to see, the saleschimp said "We sold that car yesterday".
Went to dealer today for a 2020 CRV EXL 40 k miles listed at 23777 - I asked for an OTD price which was 28 K. I said I want keys in hand at 24k they said no, didn’t negotiate and we walked out. Was disappointed car was in good shape but has recalls and ad says car will be going to auction.
Phone calls into the dealer are only for the purpose of setting an appointment. She should’ve at least given a ballpark idea of a number and asked for when you can make it in.
No Dealers. No Hassle. Serious Savings. Let the pros at CarEdge do it for you! ⮕ caredge.com/concierge
I tried that... your website laughed at me when i tried to select "manual transmission only" 😢
I noticed your site says $500 savings but the price is $1000 after savings. Isn’t $1000 your normal rate? According to Google it has always been $1000. This seems dishonest and very “car dealer” tactic.
Is this available in Canada?
Is the $1000 concierge fee refundable if don't get the service I am paying for?
Looks like a scam
PTSD is an add-on the dealer gives you at no extra charge.
U said it
Truth
Yes
They actually charge for it. It comes in the nitrogen.
🤝
In this era there is absolutely no reason why consumers cannot buy directly from the manufacturers. Unfortunately state politicians have been bribed to prevent this process.
100%
You sound like you would love socialism.
I asked for an OTD price on a car from a local dealer using email and it took about 8 " back and forths" then me finally telling them I am not interested and will just go to another dealer. When I told them I did not want to do business with them I had an OTD within 5 minutes. I agree it is an incredibly frustrating experience.
Yep, I had a similar experience except after I told them I wasn’t interested anymore and was going elsewhere they just went dark.
I sent email inquiries to several Mazda dealers that had the exact model/trim/color combos I wanted. Went with the best one of the three that responded with OTD in writing; no hassles when I showed up to buy. Don’t have time or patience for games. Always a hungry dealer somewhere.
i had similar situation recently and once they gave me the out the door totals i figured out why they were hesitant to give them up as 2 other dealerships that i contacted as well that had the same car at 2k higher online prices responded with almost 2k lower out the door totals than this particular shady dealership. IMO the biggest red flag about any dealership is the posted price vs the out the door totals
@@mindfullymellow2323were you pre-approved?
@@BourbonJawnt - had my own financing lined up, but Mazda’s was better. Put 50% down and financed the rest.
They didn't get back to you because you asked good questions. They are looking for the suckers
That is a fact.
Exactly !
That sounds right.
Fake call for clicks nice try
@@loumason6120 prove it
Was at a dealer last week, looking at a used Rogue for my new driver. Found one we thought could be “the one” and told the guy I’d be back in two days with my trade in. Didn’t get my info or give me his. Another dealer called me this morning from a city about an hour away and talked me into coming to see him first with his candor, kindness, respectful attitude, and endearing quality that made it hard to say no. Plus, he could get literally any vehicle I was looking at to compare alongside the one we were coming to see. Needless to say, he earned my business today and our new driver is happy with her purchase. Little details and personality can go a long way.
Excellent Show! I've been in the Car Business for 37 Years , I held positions from such as Sales Person, Sales Manager, General Manager and Owner. Practices like the one that you are exposing are the reasons as to why the public has such a negative image of our profession. Keep up the good work! Respectfully Miguel Mejia.
I’m in talks right now. When I said out the door price I got the evil eye from the sales guy!
Lol 😈
Car I bought was listed at $18080. Went to the dealership and they marked the car up to $21,000 and some. Guy had his hand covering the price of the car on the paperwork he wanted me to sign. He sparked a conversation about some thing I forget what. He was hoping I was too distracted and didn’t notice the markup. I told him to move his hand and said if the car isn’t what is listed then I don’t want it. He went on to give some bullcrap excuse of other dealerships around the area having the car listed as $21000 as if that had anything to do with their website. I told him I was gonna leave then and he suddenly was able to “talk to the manager” to lower the price to what it’s listed. Cherry on top, after he lowers the price to listed price he then asks me if I’m serious about buying the car and that he didn’t want to play any games 😂
I hope you just left.
So they basically just offered the car at list price. That’s their goal. To not discount at all. Inflate the price. Make you think you are getting a deal while you are not getting anything.
@@jav100 "Yes, but we have lowered the Donuts and Hotdogs fee to only $999"
I’m going through this exact thing at this moment. Many BIG name dealers just refuse to discuss anything via text or email. And when you put your foot down, they will just stop replying. It’s insane.
No doubt there are scam dealerships out there, but you, as the consumer, have the power to shop around. Armed with the knowledge I learned from CarEdge, I recently bought a 2024 Mazda CX-5. First dealership I went to had a little back and forth between the salesperson and the sales manager just to get the OTD price. Second dealership, I walked into the showroom, browsed the display cars for 20 minutes, and not a single salesperson asked if I needed help, so I left. Third dealership was the charm, I asked for a worksheet with the OTD price and received it right away. It was $1500 less than the first dealership's offer, and there were no crazy fees! Needless to say, I bought the car from that third dealership.
in the New York area? I'm also looking for a CX-5.
I remember when my brother went to buy a car at a certain named dealership he asked about their buy in rate for financing and the guy answered all snobby “well why would you need to know that? And I’m not telling you”. My brother worked for a huge bank everyone knows… so he made a few phone calls and found out their buy in rate and even the executive that works with his company. Never seen a guys eyes light up so fast since that day.
Just had a very frustrating experience where dealer advertised a Bronco for weeks at same price. I call them up and say I want to confirm this is the price and they say yes its a great deal and has to go since it's a new early 23 model that has not sold. So I ask for a written quote since verbal agreements mean nothing and they take a long time to reply. I ask what's up and they say well they forgot to include the accessories BUT they will HONOR the price. They send the written quote and its 4K more than the advertised price(basically the cost of those accessories). I tell them this and they say they will get back to me in 5 minutes. Hour later they reply it was a pricing error and they have now updated the website price. Would you believe, not only did the add the 4K for the "missing" accessories but they also jacked the price up another 5K. I called out their unethical behavior but they don't care - simply ignoring me now. Not the first time I got the price error but the others noted the "error" from the start. Just putting me off even dealing with these Ford dealers who want to keep the inflated prices when the car is not selling.
Years ago I saw a price, called to confirm because I had to rent a car to get there. Get there, can't find a car for that price, just one for $2,000 more. Ask, get told that is the car I'm looking for. I started to walk. They tried to get me to come up on my price, I told them I already had. He claimed they'd added stuff, I called b.s. since I'd called less than 2 hours before. He left to talk to the manager, finally agreed to honor their price and asked if I'd take it. I said no, but now I'd test drive it. I did end up buying it. Being there in person and being willing to walk gives you the most leverage.
You should tell us who’s the dealership?
dont you just love it when you hit the road and the dealership calls you and says "hey we can do that deal now"? Las time it happened i said "make your best deal before the customer leaves" and kept on driving. Too many dealerships to let them behave that way.
Thanks to the great videos! Thanks to you I got a 2024 suv below invoice. Unreal, the best car buying experience I’ve had. For the first time I didn’t feel like I was getting screwed 👏👏👏 You guys rock!
How do some dealerships stay in business. I am picking up a car today, every time I texted the sales guy he responded within five minutes, gave me my out the door price with no frivilous add ons the first time. I probably could have gotten the car for $500 less had my wife not said when she sat in the vehicle, "this is my car". The videos on this channel have been a huge help. I am getting the car for $500 over the low end of the KBB trade in value and two thousand below the private seller value.
Those dealerships sell 5000 dollar cars for 11000 at 20% interest….
Calculate the monthly payments X number of months of loan .
Your wife owes you $500.00.
@@edwardautrey3671 I get my loan at the lowest payments possible so a long term with no prepayment penalty, then I pay it off as soon as possible. Making a conservative estimate, I should have this paid off within two years, hopefully sooner
WOULD LOVE TO SEE MORE OF THESE VIDEOS...
😂😂😂😂😂
These dealers don’t sound desperate.
Exactly... just a different way of presenting a deal that really isnt the deal they are presenting.
Bait click title. Remember, the dad was in the car business too.
Because its a scam, have you ever noticed that dealership sales act as if they do not know the out the door price? That’s all part of the long process to scam the customer to walk out with an overpriced vehicle.
Because they think that gameplaying wins. And ut dioes, with customers unwilling to walk.
Retailers all used COVID shortages to jack up profits and employees used COVID shortages to demand higher wages. The governments of the world enabled all of this by pumping cash into the economy to mask the negative impact of their policies. Now that everyone has a new standard they are unwilling to walk away from their unsustainable new normals.
The economy is now collapsing before our eyes.
My new sport in life is driving car dealers crazy , been screwed over a couple of times in my life . Now it is my turn , I have a six digit bank account and could write a check for anything I want . You still want to play games , I get up and walk ..
Same issue the other day. Had inquired about a $23,750 for a brand new vehicle. Dealer said the price is $26,750 because the price reflects a $3,000 down payment or trade I told the dealer I had no interest and I wanted some transparency about how they think that marketing is misleading and I had no interest doing business. The dealer was insulted and went on some random tirade about how he was on the moral high ground and I was in the wrong for asking the questions. Told him he was a snake oil salesman and if he can't sell with integrity why bother doing it at all.
First here, I wanna say, thank you for the videos you guys do, we love the transparency.
I decided to repair the suspension on my used 2016 Mazda with 112,000 miles on it and pay it off by the end of the year. I had a very nice down-payment saved up, but decided I didn't want to deal with the hassle of negotiating a price and dealing with interest rates.
You go to Walmart, you pay what is marked on the shelf tag and what it scans for plus sales tax or if certain beverages the deposit if applicable. You go to a car dealership, the marked price on the car or in the ads are not what you pay before sales taxes and DMV fees, but before 'dealership fees', mandated and severely overpriced 'dealer added' items, etc. It makes it impossible to compare the real OTD price. Of course dealers don't want to give hard quotes over the phone, they want you in the stealership to make more money but if have a trade-in, to inspect it to give you a usually lowball amount as well as size you up, play with emotions to get you buy their add ons, arrange the financing.
I have never had a good experience purchasing a vehicle, I have left with a bad taste in the mouth.
@@Tamara_W 100% agree on that and imagine how many cars I have bought in the last 50 years of my life. Not 1 positive experience. I'd rather go to the dentist and get daily root canals than buy another car!
Yes those salesmen are well trained in beating the customer down and psychiatric warfare against the customer. To be a salesman, what a horrible existence.
That’s why when you run into a good dealer, they gain your trust and loyalty opposite of what you went through
When i go to buy one i dont negotiate, i say ill pay this for it,and if i dont get this price im leaving.end of the story,my time is precious and im not listening to any bs
Way to go, and it just so happens that my customer handling fee is the same as their dealer handling fee.
Pretty much do the same. I walk in pre-approved and with my numbers prepared as to what I want to/can spend. Otherwise, I'm OTD.
Used to sell cars for a summer in college. One of the best jobs I ever had, and it I was EXTREMELY successful in that short time. Even though that was 20+ years ago I still know that saleswoman was missing out on so much opportunity. My experience also makes me a dealers worst nightmare to deal with! 😆.
Muhahaha...
what was the reason you were so successful
You forgot one other way people buy cars. I was interested in a Toyota RAV4 on a dealership website. A chat window popped up while I was looking. And I started chatting with someone from the dealership. That person put me to the "Internet Contact" person at the dealership. You talk about a run around. Whoever it was could barely find the vehicle I could clearly see on the internet. They than did a bait and switch, because the vehicle I was looking at had strangely been sold and of course they wanted to sell me a more expensive on in a color I didn't want. I started grilling in more and more about specifics and the person said they had to leave the conversation, something had just come up. Luckily I have multiple screens so I just sat there for an hour and kept typing in hello. Anyone there? No answer. When I went to be that evening I went to look at the chat and whoever I was talking with said their computer system had gone down. I typed to the person, who I was communicating with and said who am I talking with. They never answered and I never heard from them again. They never asked for my name or any contact information. What a joke and a waste of my time.
AI
Great video as always!!
Since there is no manual on how to buy/lease cars, you guys are doing great service to public.
Thank you!
When I was in consumer Ed in high school, We had a whole unit on how to buy a car and that was very informational and I still remember some things from that unit to this day. We even had a hand out with cartoons that describe this the tricks of that time! Some still used to this day
Bait and switch is banned in my state. They couldn't sell here w/o getting sued by the AG's assistants.
Should be a national law.
Not calling back is intentional. They want you in person. They are told you can't sell a person over the phone. However, if you walk in and speak with a different person it's a split deal. They are awful.
In my area there is NO DOC fee on used cars. There is only the $175 DOC fee on new cars. There is also no admin fee on both new and used cars.
Lucky you. In Virginia where I am the doc fee is $1100 and you MUST pay it. It's a HUGE scam that is allowed to continue which is preposterous.
@@DB-be9wy u gotta make em take it out the price of car
What area is that?
@@DB-be9wy
Just don't buy cars in Virginia. Drive to the states that have no doc fee or $175 doc fee.
I am sure, they always find another way to hose customers
Yes, I like to see more of these real life situations and the way you address them. Thanks.
I've read through all these comments and I'd like to add that, once you find the vehicle you want make sure you either print a copy of the monroney sticker and or take an actual picture of the vin number. It's not unusual to have vehicles that are similarly equipped and in the same color. I swear that when I bought my Escalade from a dealer in Bethesda I negotiated the one that had Adaptive cruise control. I made a lot of mistakes on that purchase, but anyway I ended up with the one without and they did have 2 that were almost identical one had that option the other one didn't. I did not take a picture of the vin number when I saw it. Now I wouldn't go there to get an oil change even if it was free. The truck ended up being really bad, beautiful yep but all kinds of problems, dumped it when the car market went haywire and people were paying insane prices for vehicles.
I bought a new Nissan Frontier in 2020. I told them what I would sign the loan for, that I didn't intend to pay anything down, had 850 credit score, and I would do the taxes and all my self since I live in another state. It went down exactly that way. I got it $2000 lower than their advertised low of 28k from 32k.
I'm curious how did you drive the car to your home state. I tried that in Florida with my purchase and they said, no can do. I did drive the truck back to MD on their temp tag, they did complete the document filing in MD and paid the taxes. There was zero dealer fee.
@@Cocora22 dealer in arkansas put temp tags on it and I drove back to oklahoma. I had 30 days. when they sent the title I took it to the tag agent and tagged it.
What do you mean by you'd "do all the taxes" yourself? Is there a fee for that calculation in the out the door price? I'm asking bc I've never purchased, leased, or owned a vehicle.
@@SSTillmanEsq I done my own registration, excise taxes, and tag in oklahoma
The advertised price is never honored, it’s a total scam. I had the X plan or something and the dealership did not even honor that. In forty-five years nothing has changed.
Buying new cars or leasing its a long lengthy process with prices suddenly added on, and lies about options that are on the vehicle not there, it has always been a scam and a bad taste in the mouth.
They did when we went to a dealership almost 4 years ago, now maybe times were different then.
So.... I am confused-
What exactly leads you to title your video, *"DEALERS ARE DESPERATE"* when the dealer on the phone didn't even seem *INTERESTED?*
I agree totally ... if this channel is looking for credibility this is a definite FAIL.
I am in the market for 10 new work trucks and I can not get dealers to stay in touch, or even provide the info I need in a timely manner, and most of the time when I call in I have to correct or explain to them again what I am looking for. They do not seem to be that hungry to me it is quite sad and more than a bit annoying.
email gm's of many dealerships. try to search those people out and stay on them.
With your comment and this video along with other situations where dealers will not finalize a deal over a relatively small amount of money where they will still make money and yet it astounds me how dealers even stay in business. If I was a dealer I would roll out the red carpet for someone such as yourself, but here we are. It almost seems like dealers are trying really hard to keep the perception going that we need them more than they need us to keep their money train going even if it means taking a loss now and hope they can fool us long enough to ride out the storm to get back to the status quo of financially raping us.
@@michaelb.8953 did i mention i sold cars in college? horrible business. salesmen have no power. management is stuck in the forties. went to a toyota dealership in NJ and saw 8 salesmen in a clump by entrance. the salesmen are free because they are on pure commission with a draw. no even fair to salesmen. was creepy. i dealt with dealerships in 2018 on a used car purchase. walked out twice. just a scummy business.
We used to buy fleet vehicles and I suspect the commission for a salesperson for fleets is marginal at best...so, they prob don't care. They don't want a low-cost volume sale...they want to mark you up as high as poss.
When these new 2022 and 2023 Trucks go over the auction block you will get a good deal. Beware of rodents munching on the wiring harnesses of all this lot rot
Awesome job. Anything that exposes the chicanery in the car dealer world is welcome.
I have one for you. My local Audi dealership lists a car for sale at one price but once you get there, go on a test drive and are interested, they tell you that they've applied a inside/outside protection plan and low Jack so the real price of the vehicle is 2,500 to 3,000 higher.....
and yet , the built in phone connection to car phone app usually is able to tell you where it is, so you don't need another locator. And if stolen, i don't want it back, even if my gamer driver or putter s in it god forbid....
Takes a lot of courage to buy Audi. Cost of repairs is amazing. Had one a long time ago,........ I am still mad at Germany. lol
Walk away it’s a scam lol
That's called tied selling and it's illegal and you can file a complaint with the FTC. Another channel explains tied selling and provide the document that shows a dealer it's illegal.
No Dealer advertises price with fees. It's not a sham in that regard. Their website likely has fine print that explains this. Car Edge is working diligently to dissuade consumers from purchasing anywhere other than thru their service along with warranties. What started as a consumer information site has morphed into a sales agency online brokerage.
🎯
I am sitting here terrified because my 2012 Mazda had it's anti-theft device got activated. Car was towed to a mazda dealer who wants to do a "detailed diagnosis" even though we told them to just deactivate the anti-theft. This was yesterday. They called me last night & said they still hadn't finished their "diagnosis". I think I'm about to get scammed
Besides the hour of labor they are probably looking to charge you another hour for diagnosing your vehicle. Hours for diagnosing starts from 175-$250. Depends on the business/dealer.
Did you try calling some out-of-town dealers to find someone who could tell you what thevposdible issues might typically be? Also, ask the internet who has had the same prob and what happened with them.
Unless they are really sketchy they only will do work that you approved or asked for. So be very concise and careful when you talk to them. Also unless the car is not drivable you can always just take it home or to some other place. You do not have to go to a Mazda dealer for repairs unless more than one trustworthy mechanic tells you it can only be fixed at Mazda. But that is very very unlikely.
P. S. Even if your car was still under warranty you wouldn’t have to take it to a Mazda dealer for service. Lots of service places that aren’t dealers are approved to do warranty work.
Thanks for your video! I just arrived at a dealership and I have your cheat sheets on my phone. Wish me luck 😊
This is where you would put the ball in their court....'Say Catherine, I have 16 thousand dollar check for this year and brand of car, would you be able to sell me this car, today, for 16,000 otd.' If not, tell her to call you back as soon as they lower that price to 16k otd. 'In the meantime, Catherine, I will be checking other dealers within a 300 mile radius of who will sell me this particular type of car for 16k'.
It amazes me to no end that they will completely refuse the offer and then a couple of months later, when the car doesn't sell, the drop the price a couple of thousand, and still not call back.
They are not desperate at all. Those poorly trained sales people plus prices reaching the sky... A recipe for disaster
Online price should be the price. It is false advertising even if it says "priced to finance". I had a dealer do that last year to me and I immediately walked out. Drove an hour away the next day to a dealership that the price was exactly what it said online. And I was in an out in less than 90 minutes including having traded my car to them.
A friend of mine used your service to buy his Hyundai Santa Cruz a couple of months ago. I 'tagged along' with how the purchase went. Car Edge was FANTASTIC, saving him about $3k. Car Edge told him what to look for, what to ask about, hinted there was more savings he could take if he did a. and / or b., etc. Since then, I have started watching your videos and your team (on these videos) captures exactly why I wouldn't want to deal with an auto dealer. Thanks to his experience, when the time comes for my next car that I may purchase via a dealer, I will use your service.
Sure!
He paid $999 for something he could have easily done himself.
If you listen to her as she goes on, this probably sounds, to the average person, like she's doing everything she can to answer questions and be helpful. Ignore cynicism for a moment and pretend you're an average zoomer wanting to by a car - she's being very nice, giving you straightforward numbers, and masking the bait and switch in polite language. Many, many people see no scam here and will follow through. They won't even think to ask how $18k became $19, 995. I bet that the Mazda will be sold at those terms within a few days at most. People just don't pay attention. I'm glad you guys point this stuff out, thank you.
Love or hate Tesla, something they really have going in their favor is the direct to consumer model. Last November lease prices were really good, so leased a Model Y for my wife. Took about 20 minutes to fill out the forms online and apply for the lease. The total down and monthly were always stated. Finished and waited a couple of days for one to come in to the local distribution center. Got a call and drove down. Took about 15 minutes, mostly for the salesperson to familiarize my wife with some of the basic features. Total time spent was less than an hour.
Worst experience ever many years ago was a big name St Louis Chevy dealer had a new Suburban listed in the Sunday paper for a pretty good price. Callled and asked if they still had it and was told yes. Drove to the other side of the county and the salesman starts trying to show me everything else but. Insisted on seeing the advertised truck I called about and finally admitted it was no longer available at that price. Monday morning they had installed a whole bunch of markup crap like running boards, pin stripes, "poly glycoat" finish protectant etc etc etc. Never intended to sell the vehicle for the advertised price. Had some pretty mean words for the sales manager for wasting my time.
yesterday I visited some dealers in Miami, one of the car I checked was Mazda CX-5 and CX-50, I was shocked; sellers didn't were friendly and desperate to ride the car without talking about the car details, the OTD, incentives. Here the funny thing, I used the word OTD learned from CarEdge, none of them know what I was talking about, and I say "Out of the Door, OTD", make the number for me. I ended not buying the car yesterday
What kind of dealers -- just mazda? @edwinabreu2493
Yes.. let me know too so I can avoid those dealerships as well :)
I called visited two dealerships near me looking for a GMC Canyon AT4. Neither had a vehicle on their lot. Of course they said they would call me when one was coming in. During my research I found a vehicle I wanted, and contacted one of the dealerships to see if they could trade for it. They told me they could, and would get back to me in 2 days......It's been over a week, and no contact from them. It baffles me that they have basically a guaranteed sale, and nothing. Even if they can't trade, why not calll me and give me other options?!?!
They're not giving anyone an OTD price over the phone. This is an intentional tactic. They didn't just forget to call you.
That's cause they want you in person. They have more leverage when you're there. Or they think they do. You can still walk out.
@@timradde4328- yes, they want us in person...plus, they don't want their competitors to be calling and finding out the exact prices they are negotiating. 😉
@jpm1544 - have you ever gone in-person later on and talked to a different sales person (have your spouse/sibling/sig other give their name instead), to find out if you can get a better deal in person?
@@timradde4328true but waste of time for buyers
You can not even get the OTD price in person, it’s all a scam.
I hate dealerships. I swear I would never go back after my last purchase. Every time I've ever been in one, it's always games and bullshit. Like they're always doing ME a favor by selling me a car, or they are always just making the least amount of profit when I can't walk out the door without them getting thousands from me in a deal
The less often you trade the less often you get screwed. Drive your new vehicle till it is rust and dust.
@charliehargrave7458 That's what I've been doing, and plan to keep doing!!. Save up for a used car, private sale, after the wheels fall off my current one.
But, part of the problem is that we just grit our teeth and let them waste our time with their scamtalk... we ALL need to just walk away if we feel we are being gouged! If enough ppl did that, we would change this industry in just a few months. 😜 😜
Friday when I go to the dealership they won’t know what hit them🤣🤣😂. I love yall videos
Luv hearing the background info from Pops. Keep these phone calls going
I love it when they tell you that you are just like family…. Okay….. you are not my family
They treat you like a dysfunctional family.
I like the prices on CarEdge! It isn't the usual greedflation that even the little man has got the itch. As far as the dealership shenanigans, I recently went through it on a used Nissan that they couldn't find anywhere at the automall even after I called before going to it and verified its availability. I called the NCDOJ and had them send me a snail mail complaint form. I also intend to file with the BBB. Consumers should always exercise their rights and report fraud in their state. States like Virginia do not play and they protect consumers.
This is clearly false advertising that should be submitted to the states attorney general office for legal action. Attorney generals are there for these kind of false advertising smoke and mirrors trickery.
I work 7 days per week on 3rd shift. I'm not stepping foot inside a dealership unless the deal has been made and paperwork needs signed.
Awesome video. Love the thought process you go through together Zak & Ray. Unfortunately the poor follow through highlighted in this example isn’t just problematic at car dealerships (although probably most associated with them) but can be found widely throughout our “current” retail economy. 😢
The out the door price should take 5 minutes tops!
Ray's face on these calls is the best
i wanna see his dad on these calls
Everyone I know who’s looking for a car, I send them your videos and recommend purchasing their car through caredge!
Being a retired auto salesman for 4o years, i don't understand it either. Why cant calls just be put through to a sales person instead of a BDC rep. I sent my local dealer a request for a lease on one of there in stock units and just got a prepolutated response and never heard from them again. Dealers spend alot on advertising to not respond professionally to emails,texts or phone calls.
The way they advertised 18k online is criminal. You shouldn’t be able to show the selling price with a down payment…
This is why I buy private sale…
OTD is asking price, minus the amount my ability to negotiate allows.
car dealer being misleading? Never. I'm so sick of going to local dealers and seeing they've added 2-5k of ppf that you didn't ask for and they don't mention online.
Why can't the sales reps themselves ever answer all questions? Why do they always have to go talk to their sales manager or someone above them?
I have only ever bought a few vehicles in my life, but this process really makes me question the integrity of not only the salesperson, but the whole dealership.
If the salesperson can't make these decisions, why am I wasting my time with them? Let me talk to the person that can make decisions, from the get go.
I would label this session "Sales Seive" the overly complicated information is enough to set the customer in defense mode or decide to look at a dealer who cares enough to have BASIC customer service.
I love you guys, I’m a 59yr old male and handicapped. Trying to just buy an older model truck and they always push for something newer. It’s very confusing and I hate all the quick talking and interruption when I’m trying to answer the last question!!!🤯🤯🤯🤬🤬🤬 this sucks!
These dealers are just doing some , possibly illegal stuff. I gave my son my newer 2022 car after he just graduated from college. I’ve been trying to buy a car for a few weeks now. First of all, the price they have listed is never the actual price, how is this legal? For example, one dealer , had a 2500 dollar ceramic coating applied to all of their used cars. That cost was not listed anywhere on the advertisement for the car. So what happens is that you are actually negotiating on a price that is 2500 over what they advertised. I told them that I was not paying for that “ceramic coating”. After a few days of negotiations, they then told me the car sold. Then I was contacted and was told, the car did not have a title , so I could still make an offer. Then I looked on their website and they listed the same the car again, at higher price. I gave them my price and just walked away. This is not a small dealership, but a luxury brand dealership. I have never in my life been treated with such tactics. My suggestion to anyone looking at a dealership, read the reviews, the people will let you know exactly what to expect.
Don't give up. Its a game. Always go in prepared and know what a fair/market price is for whatever your trying to buy. Also show them print outs of those deals which may be a few hundred miles away. Let them know you have zero issue driving out of state doing so. Last day of the month can also help. Like car edge says how many days that car is on lot can help. Car gurus will give you that stat. Be strong. This is the part that many will fail. But you got to be ugly. Don't be overly rude but extremely pragmatic about what your willing to do. Always try to stay in control. Always read the fine print. Get the OTD price. And don't allow them to regain control by making you wait. Either they get the numbers you want quickly or just walk out. Also know when the momentum shifts to the dealer or when you feel "they feel" like they got control over the deal then just walk out. Use common sense and your inner sense. You will always feel when the power shifts to the other side. I can't stand buying cars. I don't like being that kind of person. But you really have no choice. If your not willing to do that have these guys at car edge help you out. Lastly never drop into a dealer on a whim when your not prepared ahead of time. You will never get the edge over them if you do. In short, you got to be a bigger jerk then them. I've wiped many a smile from a sales person, finance guy, or a sales GM after I've scored a great deal. You always know when you did good. Because they look like a big black cloud is over their head.
They are still not serious about moving the metal, let them go bankrupt.
Admin fee 600+ . That’s to recover the 500 coupon.
So the actual doc fee is $195, probably 3x their actual cost. But charging $695 pays for the $500 coupon. Makes cent$ to me!
in my experience, the have 2 prices. the lowest price is the price you have to finance from the dealer, at their rate of finance, which is usually something ludacris. most likely this does not include all the other crap the finance manager will likely add and that car will end up costing you another $4k in insane stupid fees. but that is why you have to ask. i had the same experience with a toyota dealer in Long Island car advertised $38999 only if finance and if you were trading in, they would only give you 80% of the actual KBB value of your car plus all the crazy finance manager numbers..
when I said I want to use my credit union, the price of the car changed to $44K...hilarious
of course I walked out the dealer and I told them good luck on your next victim, cause I am out the door...
I was trying to buy a pickup a couple weeks ago. I was trying to get an out the door price and it took going back and forth with the guy a few times to finally get it. He was nice enough, but he kept coming back with different payments. I kept asking what the total price out the door was and he just wasn't getting it or something.
I had an online price of $16000 on a 2014 Ram truck 65k mileage in 2017 . Walked into the dealer and asked for truck. They stated it was actually $19000. I stated that i was more than comfortable ordering it online if they didn't want to match it. They gave me that price.
Games, games and more games. Never designed for you're benefit either. Gives the industry a bad reputation. No wonder we hate going to stealerships .
Dealers just need to move forward with the “carmax” pricing model. Be open and transparent on the pricing, focus on a positive customer experience, and get them familiar and comfortable with the process on how and when to bring their vehicle in for service.
The days of hiding the ball all over. When carmax was the only one with the transparent pricing strategy, dealerships could still play 3 card monte with “fees”, but with vroom and carvana and other online dealers; its stupid to keep pretending this is still a viable sales strategy.
These videos are helpful, in the market for a Mazda crx-5. Went to a dealership in colma,ca and sales men got offended when I asked if I can do a PPI, he said no. I told him any other dealer will do it he proceeded to give me his number and said txt me anytime and let me know how that goes when you ask them for that. Went to San Jose the same day my Chevrolet said it’s fine as long as I pay,texted that dude and I got no reply 😂
Keep these coming, you'all are not only very informative and honest, but very entertaining as well. You too make a great team!
Thank you so much guys! we are currently in the market to purchase a used vehicle. You guys help out a lot. Keep up with the awesome job!
A ton of dealers in Florida are doing this price online including the down payment. Just so you come in thinking it’s 18k. Then ad ons and dealer fee plus tax and fees. Some buyers are looking for the cheapest price no matter what and don’t think of the total price of the deal.
Got a Mazda 2024 CX5 CE for the wife at 32,200 and change out the door with all weather mats included.
8k on the trade toward that + 7.5k down and a 3.9% interest rate.
Was super happy with the deal and wife loves the new car
Could not have done it without Car Edge!
3.9% is not bad these days. My credit Union is at 5.50%
The most shocking thing about this is they give you numbers over the phone. I'm in California and been to so many dealers and they won't even talk numbers until you're there, some of them won't even talk numbers until they run your credit it's insane
Just bought a 2024 CX5 Premium for under the invoice price 😁😁
Apparently they are not that desperate - if they can afford to treat customers like that. Which brings me to another point: why the heck did you two use clickbait in the title? This video was about anything but car dealerships being desperate. I watched the whole thing and waited and waited and waited to finally find out about that part. Alas, it never came. It’s not the first time you’ve done this… WHY???
Huh imagine that - a guy who was a car dealer putting misleading information online, who would have thought? 🤣
Clickbait - the essence of RUclips.
Zack, the king of clickbait.
The title is so misleading, but the content is so good 😂
Why wouldn't you just ask for the salesmanager? I've found most of them reasonable to deal with, and if you let them know you're in the market for a car and you know what you want (and let them know you're talking to several dealers) , they'll be upfront about the models where they'll deal and the ones they won't. Don't talk financing on the phone, talk OTD price. Give them your phone # and email so they can get back to you with a price.
I bought my last car like that two years ago and when I got the best price I drove to the dealer (I took their financing because the manufacturer was offering 1% financing), and I was out of the door in 90 minutes.
All dealers suck. No one can deal directly with a customer. It’s all through the manager with mark ups over any advertised price. Fred Anderson Honda here in Greenville, SC has a $2000.00 mark up on their cars. I tried to negotiate a new passport last fall and told them to leave out the mark up. They came back with the mark up and other add ins. I got up, shook their hand and walked out. I hate the whole process and will keep my 2017, v6 accord going forever.
I just assume that any online advertised price is a lie.
What’s the evidence the dealers are desperate? Was your video title hyperbole to get us to click on?
Tried working a deal today shopping around and spend 2 hours in there telling them multiple times I'm trying to make the deal before the end of the month not today. And they kept giving me a "today only price" and got so frustrated that i just walked out. Why so many games? Smh
The dealership won't give me an out the door price until they have a VIN #, so i would order the car, wait 4 to 6 months for it to be built & delivered & then find out that my checking account is $3,000 short to buy it.
The soulless corporate world at it's best... or worst. There should be 100% disdain for the entire auto market.
Just recently I saw a used car stealership keep a very nice looking vehicle listed as still for sale that had been sold at least three days earlier.
I had emailed about a used truck and the salesliar didn't answer my question about it and instead said 'Can't you imagine that nice vehicle sitting in your driveway"? That was a big red flag.
I drove there after his idiot response, went right into the lot, drove through every part of it, then went back again to double check, it was not on the lot.
Another stealership (a few years back) said they still had a vehicle on the lot that I was interested in.
I was there about an hour later and obviously the saleschump was out of the loop, because when I asked about the vehicle that I was there to see, the saleschimp said "We sold that car yesterday".
Went to dealer today for a 2020 CRV EXL 40 k miles listed at 23777 - I asked for an OTD price which was 28 K.
I said I want keys in hand at 24k they said no, didn’t negotiate and we walked out. Was disappointed car was in good shape but has recalls and ad says car will be going to auction.
I drove 12 hours to a dealership that advertises on their website the OTD price. I walked away with that exact price.
I love when they advertise vehicles they don't have! I can think of 3 examples off the top of my head from 2 Jeep dealers and 1 Ford dealer.
Phone calls into the dealer are only for the purpose of setting an appointment. She should’ve at least given a ballpark idea of a number and asked for when you can make it in.