The fingerprint sensor in my lock is flashing blue after unlocking it with fingerprint and I can do nothing after it, I mean I can’t reuse the fingerprint.. do you why please?
"Hello, the video was great, but I don't understand why there are no comments. My issue is that I installed the device, even set up the gateway for remote access. However, for the device to unlock from the phone, I need to touch the lock's touchscreen first, or it won't connect. For example, if I try to check the lock status or unlock it from the app without physically touching the lock, it says connection failed. Another problem is that, despite having a new battery, it shows 55% battery. Can you help?"
Hi, In regards to the battery, the % bar changes, it might increase or decrease due to other factors like temperature. Please continue using the lock and the battery percentage might go back to near 100%. Quoya Support Team
Can you turn off auto lock (enable passage mode)?
The fingerprint sensor in my lock is flashing blue after unlocking it with fingerprint and I can do nothing after it, I mean I can’t reuse the fingerprint.. do you why please?
"Hello, the video was great, but I don't understand why there are no comments. My issue is that I installed the device, even set up the gateway for remote access. However, for the device to unlock from the phone, I need to touch the lock's touchscreen first, or it won't connect. For example, if I try to check the lock status or unlock it from the app without physically touching the lock, it says connection failed. Another problem is that, despite having a new battery, it shows 55% battery. Can you help?"
Hi,
In regards to the battery, the % bar changes, it might increase or decrease due to other factors like temperature. Please continue using the lock and the battery percentage might go back to near 100%.
Quoya Support Team
Is posible google assistant to unlock? Because this is using blutooth ya?
Ce l’ho anch’io ma il cilindro meccanico può essere manomesso meccanicamente essendo una chiave non proprio sicura
Does it connect using WiFi? Or only BLE?
It connects via BLE
Great thanks alote 😊