This employee did great and kept his cool and methodically figured it out. Solid person to have on your team! Very friendly, as well. I can’t believe they didn’t even train their employees or give a heads up. Kind of cruel.
Man what a good guy that employee is. Super cool and collected doing something totally unfamiliar to him, and not for a second did he seem upset or irritated by it all.
@@beecees410I mean he’s got a guy walking in with a camera in his face asking him to do something he’s not trained in so I’m sure he was mostly confused but he was clearly helpful and willing to learn
As a former store manager for Gamestop, i can definitely sympathize with the staff. The company regularly would kick off new initiatives and expect employees to just know how to do it without adequate training. Please dont give employees a hard time with this, as it's something that is completely foreign to a large portion of gamestop staff.
I remember them doing a tournament for Pokemon Battle Revolution and the employees nearly made us use "pre-made" teams of route 1 mons lol. I'd even called ahead and asked if there were any rules and didn't get an answer. We had to explain to them that bringing your own team was the whole point of most pokemon tournaments (and that spamming tackle for 3 hours wasn't going to be fun for anybody)
@thecooldk How so? Most they offer is $500. Assuming they pay half market value, that's $250+10% is $275. You're going to lose your job for $225 profit? That's not even taking into consideration anyone with a card worth $500 knows it's worth $500 and won't sell it to Gamestop
and thats if they only sell one card. some people go into cardshops with boxes of cards to sell and even with all the knowledge and training they have it takes hours for them to go through them all.
i went to gamestop and the employee didn't know where the pokemon packs were and the other time I went to gamestop they took way too long scanning the pack
@allenli7750 sounds like mild inconvenience at best. I've had similar experiences with associates before but lack of awareness ≠ incompetence. Sometimes stores borrow associates and people do things different in other stores
@@Usagi_10_4 I mean this video literally proves you wrong 😂😂😂 maybe managers. And are you saying they were given homework? I don’t understand bootlicking tbh.
Leonhart, it would be a good deed if you went back to that GameStop same day of the week, time, and interacted with the same team member. Then sold over $200 in cards if not more and gave the cash to the guy. And to put a cherry on top, get his name, submit an excellent survey from the receipt, contact his manager, and then write corporate as well. He did awesome, had a good attitude, was willing to learn, patient, and offered to let you see his monitor.
They are going to buy SO many junk slabs... that's insane, both the employee and the manager know nothing about this. They just read the script. Funny.
At least their system should be able to tell them how much they can offer. They don't really need to be card experts. If the system says it's an acceptable card, no harm no foul. One man's junk...
@@travelingcarpenter Gamestop assumes collectors want ANY slab, but didnt stop to question WHY collectors collect slabs. We only want 10's otherwise we could protect it ourself. The only other alternative would be if it was a hard to find promo, or rare card in general, but gamestop is limiting the cards being bought to like $200 or less, so anyone that has a card graded 8-9 is going to offload what they didnt get as a 10 to gamestop, and it will be very difficult to sell due to trying to make their money back they bought it for AS WELL as competing against other sales platforms like Ebay/cardmarket/etc. Gamestop will suffer for this, but it should serve to bring more attention to graded slabs in general which is awful for true collectors....;-;
Wow imagine having to use your brain..... "Just a heads up folks the pokemon transfers can take a bit of time so we will work in the purchases if you're ready" Problem solved.
credit to the employee, joke of a company which clearly provided zero training and expected him to roll with it. he did all he could learning on the job.
@@roadcyclist1 you can’t open something up without training people on it first. Whether it’s only 1 out of 10 stores or 10 out of 10 it’s embarrassing and inexcusable behaviour for any ‘big’ company. Boot lick them harder next time.
This video triggered child hood trauma, brining back painful memeories of trading in my gamecube games. Never again will I trade in anything to gamestop. Thanks for taking the hit for the team! :)
I really hope the employee doesnt lose his job. Gamestop is terrible, this guy did his best. It might have been better to keep the employee's face out of the video.
Dont judge the employee, he is just doing his job. Gamestop is such a scummy company that wont be around much longer. Get out whole you can my dude and look for a better job
Naw, GameStop will not be around longer since they're buy slabs....this will give them a chance to make more money bc you have people out in public that need quick cash fast
Yeah, then you can go absolutely nowhere, only shop online, have no chance to buy preowned, pay more for everything. Is a stupid future. Having stores is great. Whining about every last detail is ridiculous.
I agree although I like their ocassional promotion where you get $50 off a new game for trading in 2 games. When Zelda came out last year, I traded in 2 PS4 games worth like $10 each and got $50 off Zelda. They had the same promo again for FF7 a few months ago. So basically ended up getting way more than what the games were worth selling them on Ebay lol
@@SolisKarn89 Beckett 10’s and black labels are worth more than psa 10’s. That’s true. They grade them harder 1. Older set/newer set is irrelevant 2. “Holding value”? What? 3. Value has nothing to do with what standard collectors use. Pokémon graded card collectors collect PSA. End of story. They have a public completionist tab you can go see yourself(TCAgaming, Gary, gem mint, leonhart) 4. Even then, PSA 1-9 across the board are worth way more than bgs 1-9. 5. You are obviously fairly new so I’m trying to educate you. Psa was chosen as the company to grade Pokémon cards back in 2012(read old forum discusssions) There were various reasons, Pokémon cards are way different than sports cards.
Seems like a rather mild nightmare could be a lot more Karen like or angry to be more fitting of a nightmare. Leonhart was calm and just went thru the experience to see how it would be.
That really sucks GameStop just dropped that on their employees like that. How do the higher ups expect them to be able to accurately grade high value merchandise without any real knowledge of what they're even looking at???
Since he said that GameStop drop graded pokemon cards on this employee out of nowhere, it is gonna be weird to think that hundreds of stores qualified and only 1% are gonna be competent
Wow, seemed REALLY chaotic, geez. Feel bad for the employee who they seemingly hadn't given any directions to. I heard they'll be taking Yu-Gi-Oh cards soon, too, so I'll have to give that a shot. Great vid!
This is the saddest thing I've seen. Not the employee fault at all. It's a joke to try and have the company make GameStop of all places try to do this.
I felt bad for that dude, he’s the protagonist of the video for sure. Imagine you randomly get expected to be knowledgeable in an a field where even experienced collectors miss details and get scammed. Then the dude looks like he just opened up, clearly has zero experience with grading, and gets a whole submission dropped on him.
I bet you Gamestop will be working on automating the verification process for cards to spot fakes, and employee training will improve as they roll this out. Thanks for testing the trade-in process and sharing your knowledge. I was super curious what the experience would be like!
i worked at game stop as a second job for over a year making 9.25 an hour. i rarely have time to finish my training let alone the new training that comes in every week. you have to ship online orders, deal with customers, keep the store clean, upsell warranties, upsell the new credit card, change the pricing labels, stock the incoming products, count every store item to make sure the inventory is correct, etc. and you usually have to do it alone. a manager will usually come into to help you catch up but he/she usually has multiple stores to manage because the turn over is so bad and the managers are overworked even harder because they get paid a more liveable wage
Well it's a good thing that gamestops get a customer about once every hour and a half now on average, so there's plenty of time. You get 8 hours during your shift to accomplish those tasks and you are NOT overworked. You also do NOT have to inventory every day. You're also considered, which you ARE, an unskilled labor and how unskilled labor works, you will NEVER make a liveable wage. If unpaid labor paid as well as even skilled labor. Society would cease to exist as it is for expansion, maintenance and operation. I dont think you have an understanding of how the actual work works.
Sounds like the manager on the phone was just reading off the check list, and had no idea how it was supposed to work with the system. I remember watching one guy that was let into a GameStop corporate meeting phone call, and they sounded as though they have no idea what's going on these days. They will destroy the collectible card market so fast in my opinion.
Former GS employee: You can blame corporate and management for no training. Fortunately, I worked in a GS who had a GREAT manager that ALWAYS wanted to be on the up and up on everything new to the company and always make sure we knew what we were doing. But I heard about other stores that did NOT offer training and just expected every to read GSO and the in-store emails and have a free for all on how to do anything. I wish they cared more like my manager did.
EVERY BUSINESS PERSON IS GREEDY RIGHT.....What a lot of people do not understand is that business have what is called "overhead" they have rent, insurance,taxes, Social security taxes( every employer in the United States has to match dollar-for-dollar your social security payment for EVERY employee) payroll costs etc etc etc. so just like on pawn Stars the easiest don't understand the business has to make a profit in order to remain open so they are going to give you less than fair market value. So they can make a profit to COVER THERE OVERHEAD...... THIS DOES NOT MAKE THEM GREEDY...................
Actually, he was also overpricing his cards. Check TCG player and other reputable card sites for the actual prices of ungraded and graded cards. Before even watching what GameStop was offering, I was able to list the actual value of his cards and was very close to what GameStop was offering him. Never go eBay prices like this dude did.
So you sold a 100$ card for 35$? Thought they where giving close to market value lol. I'll gladly pay 50% market value Also PSA slabs change over the years and they will get even more confused by that
@@Imtitannnn Timmy's who go into Gamestop just hand these massive companies profit over collectors or proper card stores. It's not really supporting the hobby in any way.
That's the gamestop motto. Trade-ins will give you like 30% value in credit or 25% cash most of the time and then turn around and sell the products for more than market value online.
That employee was so patient! 😊 Especially since Leon probably went immediately when the store opened in the mall, considering no one else is there except what sounded like delivery guys earlier in the video.
Ya Leon this was sad. Leon went to law school so he 100% wanted this guy to look bad then “blame GameStop” But GameStop won’t take blame, they’ll blame the employee then fire him So disappointed in you Leon
My respects for that employee, even if the company didnt train him he managed to make it happen. I cant imagine How stressful it is to do something you never got trained for while being recorded by Leonhart. That guy is very good For GameStop, hire him somewhere else
I used to work at the GameStop near my house years ago and have kept a great relationship with the management. APPARENTLY GameStop is getting into grading collectibles in the future, according to the store.
He did a great job, this man had no knowledge of graded cards, “how does this graded card thing work”… they just threw this on him, with no training and I’m pretty sure no extra pay… he didn’t even have the checklist, things like this are stressful and frustrating on the employee
Who would be? You randomly get expected to be knowledgeable in an a field where even experienced collectors miss details and get scammed. Then the dude looks like he just opened up, clearly has zero experience with grading, and gets a whole submission dropped on him.
The employee did brilliantly! Especially without training and for the first time trying. I know how stressful it can be on the register expecially with difficult transactions
I love how when I spent all my years there they as a SGA their where so many signs everywhere that says no video recording in stores and here we are lol props leonheart for the education! Still goes to show you how incompetent these managers and employees are in their training 10 years later
Imagine going into GS and having to wait in line behind Leonhardt. Like Who TF is holding up the line then you're like oops, can I have your autograph. LMAO.
Considering they have 0 debt and 4 billion dollars in the bank I would think it's safe to say Ryan Cohen is slowly turning this business around. He is still trying to fix the dumpster fire that the old management left for him and so far he has been doing a fine job.
anyone else notice the math is wrong on most of the receipt... example workers, price override -14.00, then cash for trade -1.50... pretty sure that doesn't = 13.50? should be $12.50? congrats on your extra $$
So, like pawnshop rules. Buy low-sell high; Personalized items usually a no-go. In my area the graded cards are only sold online, though I have heard they are looking at getting that changed. Not comfortable with buying online regardless of vendor. Hope they keep this going, card shops used to do this and there is a massive potential market for this.👍
Also, look your card up on their website to try to get comp prices before going in. If they say 12 dollars for a 30 dollar card you can just pass. Never go into these places desperate to make the sell or you’ll lose your ass😂
i mean they are actually giving way more than i thought they would. 50-70 percent is pretty close to the traditional 70-80 percent that most card stores offer. and i honestly think some of these prices are due to the employees lack of experience. like i would not be suprised if he gave him the price of the regular mirim rather than the sar for example.
I'm curious.How much does PSA Charge to have your card graded?Because you sold 1 card for $2.70. Grading alone must have cost you more? I myself don't collect cards but was surprised to see how low a graded card would sell for even to a reseller as in game stop .
Right. I was thinking the same thing. Someone are just better off selling it on Ebay, Amazon on Tcgplayer. They may not get the money right now but, at least they will get the exact value or somewhere in the ball park area.
depends but you can ship one card and itll cost $40 to get graded or you can send in 100 cards and itll cost around the same to get graded. just depends on how many cards you get graded if its worth it or not.
This was a great employee. He was very pleasant and accepting of the challenge and caught on pretty quickly. I’m sure it’ll go smoothly for most of them. They’re nerdy people who work at GameStop who like to follow processes and what not. Sometimes they wrong though so mistakes will happen like any other job
![BLACK BAG - Official Trailer [HD] - Only in Theaters March 14](http://i.ytimg.com/vi/Du0Xp8WX_7I/mqdefault.jpg)
![Noob To Max With DRAGON REWORK In Blox Fruits [FULL MOVIE]](http://i.ytimg.com/vi/LnBMOinoOvA/mqdefault.jpg)
*Are you going to try to sell cards to GameStop?*
Hell no
Doesn’t GameStop buy at 75% comps? Which is not bad.
No, I don't have any graded cards. 😂😂
No
Maybe
This employee did great and kept his cool and methodically figured it out. Solid person to have on your team! Very friendly, as well. I can’t believe they didn’t even train their employees or give a heads up. Kind of cruel.
They had planned a day for training session but this guy came in to do it right when the news was released. Stores didn’t have time to keep up.
@@takeoverjupiterwell they shouldn't roll out the promos before they trained their employees
@@theflo.loudnoiz the the fault of the GameStop corporation and not the individual stores.
@@takeoverjupiter of course, didn't say that, neither did the original comment.
Boss did say “I wish you did the training”
Man what a good guy that employee is. Super cool and collected doing something totally unfamiliar to him, and not for a second did he seem upset or irritated by it all.
All compensated for in form of a paycheck
@ransom6892 yeah but gamestop workers don't make a whole lot
i mean to be fair, the look on his face when Leonhart said he was looking to sell Trading Cards didnt seem like he was all too happy about it
@@beecees410I mean he’s got a guy walking in with a camera in his face asking him to do something he’s not trained in so I’m sure he was mostly confused but he was clearly helpful and willing to learn
Expecting someone making 10 dollars an hour to do all this is fkn wild.
Fr, now they have to be experts on grading cards thats wild.
@@Zuppigaming if I was working, and it at all looked legit, it’s passing. Fawk GameStop and their greed 🫡
It’s a new process and the employee wasn’t trained yet. Use some common sense.
@@PocketmonTrapper brother, we get that it’s new, just insane they expect people they underpay to do all this. Don’t be silly.
So about 40% ebay last sold dang
As a former store manager for Gamestop, i can definitely sympathize with the staff. The company regularly would kick off new initiatives and expect employees to just know how to do it without adequate training. Please dont give employees a hard time with this, as it's something that is completely foreign to a large portion of gamestop staff.
Oh the check process is gonna make a Lotta Karen customers lol
I remember them doing a tournament for Pokemon Battle Revolution and the employees nearly made us use "pre-made" teams of route 1 mons lol. I'd even called ahead and asked if there were any rules and didn't get an answer. We had to explain to them that bringing your own team was the whole point of most pokemon tournaments (and that spamming tackle for 3 hours wasn't going to be fun for anybody)
Trust me no one will sell gamestop any cards unless they dont know what they have
Naw if you work there you should already know geek stiff like tcg , gaming, board games ect ect
Did they get raises for added responsibility? I'm going to assume not because f them right?
Damn... If i was a gamestop employee, i would give the customer a 3rd choice. 10% more than what Gamestop is offering and the cards go home with me.
Thats a good way to get fired.
@@subzero1313 like i would care if i was a GameStop employee. But seriously it was more of a joke about the lowballing prices.
@subzero1313 worth it!
@thecooldk How so? Most they offer is $500. Assuming they pay half market value, that's $250+10% is $275. You're going to lose your job for $225 profit? That's not even taking into consideration anyone with a card worth $500 knows it's worth $500 and won't sell it to Gamestop
@subzero1313
1) it's a joke
2) who needs employment when you can have discounted slabs?
This is terrible. Basically if someone is trading in cards, that employee might be tied up for over 30 mins. I guess everyone else has to wait.
and thats if they only sell one card. some people go into cardshops with boxes of cards to sell and even with all the knowledge and training they have it takes hours for them to go through them all.
wtf dude that’s their problem there should always be more then one employee on duty
Having more than one GS employee is expensive lol@@TrainerJ057
First world problems are so terrible 😩 gotta wait in line oh no !! 😵💫
@@TrainerJ057corporate doesn’t care lmao
Gamestop doing this is WILD. Those poor employees need a raise for doing stuff like this lol!
True That
The employees that stand around all day need a raise to see if a card is fake? Crazyyy
@@AleisterAuspextheres alot to it to checking a card, very detailed and dont wanna buy a $500 card thats fake
Everyone deserves a raise
This isn't hard. Definitely doesn't warrant extra pay.
9:07 His phone notification sound was the extra life noise from Kirby.
That dude was like Maaaan i just opened... dont even have $250 in the register... this white boy..
Dude is half awake and getting bombarded by a RUclipsr with something he has no idea how to do😂
Literally LMAO
He still high from the wake n bake
That’s racist
@@brettm2151 calling someone a white boy is not racist, sit down and grab a tissue.
Employee did a great job and his boss talked him through it well. They both did all they could - they deserve a lot of credit!
As a former GameStop employee I’m not surprised they got no training on this. GameStop is a mess
There was training. They spent a whole week training. It just wasn't in person.....
i went to gamestop and the employee didn't know where the pokemon packs were and the other time I went to gamestop they took way too long scanning the pack
@allenli7750 sounds like mild inconvenience at best. I've had similar experiences with associates before but lack of awareness ≠ incompetence. Sometimes stores borrow associates and people do things different in other stores
@@Usagi_10_4 I mean this video literally proves you wrong 😂😂😂 maybe managers. And are you saying they were given homework? I don’t understand bootlicking tbh.
@@Usagi_10_4 either they did get a training or the guy is a new hire, which I think, but to be fair, brother kept his cool and had it figured out
Leonhart, it would be a good deed if you went back to that GameStop same day of the week, time, and interacted with the same team member. Then sold over $200 in cards if not more and gave the cash to the guy.
And to put a cherry on top, get his name, submit an excellent survey from the receipt, contact his manager, and then write corporate as well.
He did awesome, had a good attitude, was willing to learn, patient, and offered to let you see his monitor.
sadly corporate already knows and is not happy
@@EvenStevenhow you know?
@@trex103tz we had a conference call and it was mentioned, not directly though
They are going to buy SO many junk slabs... that's insane, both the employee and the manager know nothing about this. They just read the script. Funny.
At least their system should be able to tell them how much they can offer. They don't really need to be card experts. If the system says it's an acceptable card, no harm no foul. One man's junk...
Oh yeah. Imma take every slab below 40$ there for sure!
@@todaysaveragegamer In this scenario the phrase would be "One man's junk is now another mans junk"
Junk slab equals less money right?
@@travelingcarpenter Gamestop assumes collectors want ANY slab, but didnt stop to question WHY collectors collect slabs. We only want 10's otherwise we could protect it ourself. The only other alternative would be if it was a hard to find promo, or rare card in general, but gamestop is limiting the cards being bought to like $200 or less, so anyone that has a card graded 8-9 is going to offload what they didnt get as a 10 to gamestop, and it will be very difficult to sell due to trying to make their money back they bought it for AS WELL as competing against other sales platforms like Ebay/cardmarket/etc. Gamestop will suffer for this, but it should serve to bring more attention to graded slabs in general which is awful for true collectors....;-;
The poor guy looks like GameStop drained his soul , tortured it, put it back, rinse and repeat.
Boss lady on the phone definitely said “Love you too” to that employee lol
weird
Lol that is what stuck out the most to me!
Lolll I caught that too I laughed so hard second hand embarrassment
she said "alright you too"...
No she didn’t.
Him “take care”
Her “bye…Oh you too”
I felt so bad for that Gamestop employee. The second he opens the door you run up with all your nonsense.
Yeah, but at least it wasn't durring busy hours where he would be more stressed out. In the video, it's hinted there was another customer waiting
Imagine you’re the only one on staff and there’s six people waiting and some crackhead trying to sell his stolen cards
Ayooooooo lmaoooo
Wow imagine having to use your brain.....
"Just a heads up folks the pokemon transfers can take a bit of time so we will work in the purchases if you're ready"
Problem solved.
@@jayr7613 LOL you've never worked retail obvs
credit to the employee, joke of a company which clearly provided zero training and expected him to roll with it. he did all he could learning on the job.
This is one store of thousands. I am glad you were able to determine all of the other stores provided zero training just because this one failed to.
@@roadcyclist1 you can’t open something up without training people on it first. Whether it’s only 1 out of 10 stores or 10 out of 10 it’s embarrassing and inexcusable behaviour for any ‘big’ company. Boot lick them harder next time.
When the employee said “you won’t lose your soul” leonhart laughed like “what soul” 🤣
GameStop employee was a W.
Gamestop HQ definitely a L.
I wonder how long this will last as an influx of PSA 8’s and 9’s flood stores.
This video triggered child hood trauma, brining back painful memeories of trading in my gamecube games. Never again will I trade in anything to gamestop. Thanks for taking the hit for the team! :)
Did the manager just sign off with an "I love you too" after the employee said, "take care".. now that's caring for your staff 😂
I thought I heard that too lmao
Subtitles don’t lie!
Definitely did lol
12:49 did the manager end the call by saying "love you too" to the employee? 😂😂😂
I heard yea you too
She said “oh you too” 😂
i heard love you too haha
Closed captioning says "love you too".
@@johngrisumit does to wtf lol
“I don’t get paid enough for this sh*t” is going to be the phrase of the month for GameStop employees.
This is hard work??
I really hope the employee doesnt lose his job. Gamestop is terrible, this guy did his best. It might have been better to keep the employee's face out of the video.
Dont judge the employee, he is just doing his job. Gamestop is such a scummy company that wont be around much longer. Get out whole you can my dude and look for a better job
I think he did a god job. He was even willing to learn as they go along by asking about the grading process and stuff.
I mean management is pretty bad but depending on the deal you can save lots of money like the other day I spent 50 buck on 100 buck worth of product
Have you looked at their stock value lately. They’re not going anywhere anytime soon
Naw, GameStop will not be around longer since they're buy slabs....this will give them a chance to make more money bc you have people out in public that need quick cash fast
Yeah, then you can go absolutely nowhere, only shop online, have no chance to buy preowned, pay more for everything.
Is a stupid future.
Having stores is great. Whining about every last detail is ridiculous.
selling anything to gamestop is a mistake
Time and convenience often outweighs effort needed to make more profit.
Honestly supporting this garbage in any way isn't really a good thing. Supporting a rip-off isnt gonna be helping anyone
I mean come on where else am I going to sell a $100 game for $5 bucks
I agree although I like their ocassional promotion where you get $50 off a new game for trading in 2 games. When Zelda came out last year, I traded in 2 PS4 games worth like $10 each and got $50 off Zelda. They had the same promo again for FF7 a few months ago. So basically ended up getting way more than what the games were worth selling them on Ebay lol
@@todaysaveragegamer not at 70 percent profit loss bro 😂
Give that man a raise.
Gamestop has given a guide on how to fake graded cards
So is psa good then??
@@mrsn3sbit888 it is, unsure why they arnt taking Beckett which is more saught after
@@SolisKarn89for Pokémon psa is the standard. Unquestionable
@@AlanWatts33 except it isn't, Beckett cards hold higher values in the older sets
@@SolisKarn89 Beckett 10’s and black labels are worth more than psa 10’s. That’s true. They grade them harder
1. Older set/newer set is irrelevant
2. “Holding value”? What?
3. Value has nothing to do with what standard collectors use. Pokémon graded card collectors collect PSA. End of story. They have a public completionist tab you can go see yourself(TCAgaming, Gary, gem mint, leonhart)
4. Even then, PSA 1-9 across the board are worth way more than bgs 1-9.
5. You are obviously fairly new so I’m trying to educate you. Psa was chosen as the company to grade Pokémon cards back in 2012(read old forum discusssions) There were various reasons, Pokémon cards are way different than sports cards.
Leonhart is every retail employee’s worst nightmare. Amazing patience while this guy is filming you after you just opened the store.
Leonhart needs likes and will do anything for it 🤡
Seems like a rather mild nightmare could be a lot more Karen like or angry to be more fitting of a nightmare. Leonhart was calm and just went thru the experience to see how it would be.
FR getting recorded whilst working retail..just leave em alone
That really sucks GameStop just dropped that on their employees like that. How do the higher ups expect them to be able to accurately grade high value merchandise without any real knowledge of what they're even looking at???
15:36 "do i keep my soul when i sign this?" lol this dude is so chill, prop to him!
That thumbnail is a straight up lie. The employee never said that.
Rule of funny 😂 though yeah I know the employees got a lateral promotion, doing more work for the same pay. 26:35 was $2.70 for a card so that counts.
I knew this would be a mess. I feel bad for that guy just trying to do his best with the mess corporate gave him.
just realized i need uv flashlight to spot fake PSA grading
Damn I didn't know there was such a way to scam people via PSA graded cards.
How do we know half the crap they sell on Ebay isn't fake??.lol one of my SLABs dosen't have a injection site but has everything else.
GameStop trying to become big in the Pokémon market; just have a warehouse full of graded 8-10 cards to make bank later
Since he said that GameStop drop graded pokemon cards on this employee out of nowhere, it is gonna be weird to think that hundreds of stores qualified and only 1% are gonna be competent
They need to legitimately hire people to specifically do trading cards but who could also do other things if needed.
Wow, seemed REALLY chaotic, geez. Feel bad for the employee who they seemingly hadn't given any directions to. I heard they'll be taking Yu-Gi-Oh cards soon, too, so I'll have to give that a shot. Great vid!
15:35 "Do I keep my soul if I sign this?" 🤣
This is the saddest thing I've seen. Not the employee fault at all. It's a joke to try and have the company make GameStop of all places try to do this.
Funny that they have the one ring in their advertisement, as if Post Malone would walk into a GameStop and trade it in for an used GTA Vice City xD
Man I felt bad for that employee, he did his best with it though so fair play to the guy. GameStop should’ve given proper training
from the phone call , the person on the other line said i wish you did your training. So there is training....just never did it
Honestly looks like they figured it out pretty quick
I felt bad for that dude, he’s the protagonist of the video for sure. Imagine you randomly get expected to be knowledgeable in an a field where even experienced collectors miss details and get scammed. Then the dude looks like he just opened up, clearly has zero experience with grading, and gets a whole submission dropped on him.
Shoutout to that employee. I hope if GameStop sees this they give him a raise and recognition.
I’ve never heard of anyone getting a raise from GameStop without a promotion.
I bet you Gamestop will be working on automating the verification process for cards to spot fakes, and employee training will improve as they roll this out. Thanks for testing the trade-in process and sharing your knowledge. I was super curious what the experience would be like!
i worked at game stop as a second job for over a year making 9.25 an hour. i rarely have time to finish my training let alone the new training that comes in every week. you have to ship online orders, deal with customers, keep the store clean, upsell warranties, upsell the new credit card, change the pricing labels, stock the incoming products, count every store item to make sure the inventory is correct, etc. and you usually have to do it alone. a manager will usually come into to help you catch up but he/she usually has multiple stores to manage because the turn over is so bad and the managers are overworked even harder because they get paid a more liveable wage
Well it's a good thing that gamestops get a customer about once every hour and a half now on average, so there's plenty of time.
You get 8 hours during your shift to accomplish those tasks and you are NOT overworked. You also do NOT have to inventory every day. You're also considered, which you ARE, an unskilled labor and how unskilled labor works, you will NEVER make a liveable wage. If unpaid labor paid as well as even skilled labor. Society would cease to exist as it is for expansion, maintenance and operation.
I dont think you have an understanding of how the actual work works.
Sounds like the manager on the phone was just reading off the check list, and had no idea how it was supposed to work with the system. I remember watching one guy that was let into a GameStop corporate meeting phone call, and they sounded as though they have no idea what's going on these days. They will destroy the collectible card market so fast in my opinion.
lol GameStop trying not to go out of business and get in the Pokemon game 😂😂😂
Bro you couldn’t even buy a fake version of those cards for the prices they offered
Former GS employee: You can blame corporate and management for no training. Fortunately, I worked in a GS who had a GREAT manager that ALWAYS wanted to be on the up and up on everything new to the company and always make sure we knew what we were doing. But I heard about other stores that did NOT offer training and just expected every to read GSO and the in-store emails and have a free for all on how to do anything. I wish they cared more like my manager did.
“Card is 200 so I can do 70” GameStop is greedy, employee just doin his job
Its for non gamestore heads
EVERY BUSINESS PERSON IS GREEDY RIGHT.....What a lot of people do not understand is that business have what is called "overhead" they have rent, insurance,taxes, Social security taxes( every employer in the United States has to match dollar-for-dollar your social security payment for EVERY employee) payroll costs etc etc etc. so just like on pawn Stars the easiest don't understand the business has to make a profit in order to remain open so they are going to give you less than fair market value. So they can make a profit to COVER THERE OVERHEAD...... THIS DOES NOT MAKE THEM GREEDY...................
Actually, he was also overpricing his cards. Check TCG player and other reputable card sites for the actual prices of ungraded and graded cards. Before even watching what GameStop was offering, I was able to list the actual value of his cards and was very close to what GameStop was offering him. Never go eBay prices like this dude did.
@@ryanzer0170 I wonder what gs uses to determine cards value.
15:37 "do I keep my soul when I sing this" 😂lol
So you sold a 100$ card for 35$?
Thought they where giving close to market value lol.
I'll gladly pay 50% market value
Also PSA slabs change over the years and they will get even more confused by that
Thats what im saying😭i bought that card raw for 25 if i could have gotten a 10 for 35 that would have been nice😭
@@Imtitannnn Timmy's who go into Gamestop just hand these massive companies profit over collectors or proper card stores. It's not really supporting the hobby in any way.
Wow and GameStop always be scamming with trade in
That's the gamestop motto. Trade-ins will give you like 30% value in credit or 25% cash most of the time and then turn around and sell the products for more than market value online.
Yup exactly...I would rather get low balled and charged on Feebay to sell my stuff...lol
Props to the brotha for at least trying.
You can actually see the 6 "PSA" on the back without a blacklight
That employee was so patient! 😊 Especially since Leon probably went immediately when the store opened in the mall, considering no one else is there except what sounded like delivery guys earlier in the video.
Ya Leon this was sad. Leon went to law school so he 100% wanted this guy to look bad then “blame GameStop”
But GameStop won’t take blame, they’ll blame the employee then fire him
So disappointed in you Leon
Yea this was a low one. I unsubed years ago from this channel
agreed. shame on Leonhart
Leon cares more about that big fat check from his boss for making this video.
Leon is sucka now for real
"Do I keep my souls if I sign this"😂 15:35
Did the lady in the phone said love u too hahahhaah
My respects for that employee, even if the company didnt train him he managed to make it happen. I cant imagine How stressful it is to do something you never got trained for while being recorded by Leonhart.
That guy is very good For GameStop, hire him somewhere else
that dudes soul left his body when he heard " im here to sell my pokemon cards" LOL poor guy has to do so much work to offer 2$
YOU SOLD THE SQUIRTLE FOR 19?!?!?!? no way
That was the one I was really sad about too! 🤣
Good way to get store credit for PSA 8,9,10’s junk slabs 😂
I used to work at the GameStop near my house years ago and have kept a great relationship with the management. APPARENTLY GameStop is getting into grading collectibles in the future, according to the store.
GameStop is going to get scammed SO Hard if this is the average experience
Bros turned into a forensic scientist right at the start of a new day.
He did a great job, this man had no knowledge of graded cards, “how does this graded card thing work”… they just threw this on him, with no training and I’m pretty sure no extra pay… he didn’t even have the checklist, things like this are stressful and frustrating on the employee
gamestop employees about to get a whole lot more pissed off haha
Bro sold a PSA card for 2 dollars
21:08 was that necessary to edit in?
This guys voice reminds me of Jordan Peeles fat character, not cause of his weight, but the voice and mannerisms. Spot on 😂
13:45 when he held it up😂🤣😂🤦 seems ok tho. Better than some experiences I've hade selling cards😂
guy looks exhausted haha he was not built for the promotion
Who would be? You randomly get expected to be knowledgeable in an a field where even experienced collectors miss details and get scammed. Then the dude looks like he just opened up, clearly has zero experience with grading, and gets a whole submission dropped on him.
It might just be lack of sleep but bro holding the cards up like simba had me crying 🤣🤣
The employee did brilliantly! Especially without training and for the first time trying. I know how stressful it can be on the register expecially with difficult transactions
More inspections required than when my team reviews new hire requirements and licenses/certifications for hospital workers (RNs, techs, etc) 😂
This is a good guide for authenticating PSA cards.
I love how when I spent all my years there they as a SGA their where so many signs everywhere that says no video recording in stores and here we are lol props leonheart for the education! Still goes to show you how incompetent these managers and employees are in their training 10 years later
Imagine going into GS and having to wait in line behind Leonhardt. Like Who TF is holding up the line then you're like oops, can I have your autograph. LMAO.
That guy did not want to work.. lmao. Huffing and Puffing the whole time. Lmao
I feel sorry for the employee. GameStop is a mess…
Considering they have 0 debt and 4 billion dollars in the bank I would think it's safe to say Ryan Cohen is slowly turning this business around. He is still trying to fix the dumpster fire that the old management left for him and so far he has been doing a fine job.
21:30 gave me a mini heart attack for a second. Thought this video had the craziest plot twist of all time.
employee did great for the situation
Especially for being recorded without his permission
I really wish you would’ve found one of those classic fat sweaty agitated GameStop employees to try this on 😂😂😂
Guy wishes he stayed home that day
He can’t avoid it if he plans on staying there. I’d be happy to have the experience
@@Als_Attic989 true.. it did seem like leon was the only customer for seemingly hours lol
Positive for the company, this will generate insane cash flow and incredible profit margins without completely low balling the customer. I like it.
anyone else notice the math is wrong on most of the receipt... example workers, price override -14.00, then cash for trade -1.50... pretty sure that doesn't = 13.50? should be $12.50? congrats on your extra $$
"blahblahblah so very interesting and learning experience for myself right now to see which ones"
"yeah"
“13 cents, take it or leave it”
So, like pawnshop rules. Buy low-sell high; Personalized items usually a no-go. In my area the graded cards are only sold online, though I have heard they are looking at getting that changed. Not comfortable with buying online regardless of vendor. Hope they keep this going, card shops used to do this and there is a massive potential market for this.👍
Also, look your card up on their website to try to get comp prices before going in. If they say 12 dollars for a 30 dollar card you can just pass. Never go into these places desperate to make the sell or you’ll lose your ass😂
Dude never seen a graded card before in his life
$74 for a 9 Skyridge entei holo? 😅
I was like wtf lol
The man saying he doesn't know how it works and in front of his register is a sign saying sell us your cards lmao
Gamestop low balling on trade in prices!?!?! shocking.....
i mean they are actually giving way more than i thought they would. 50-70 percent is pretty close to the traditional 70-80 percent that most card stores offer. and i honestly think some of these prices are due to the employees lack of experience. like i would not be suprised if he gave him the price of the regular mirim rather than the sar for example.
I'm curious.How much does PSA Charge to have your card graded?Because you sold 1 card for $2.70.
Grading alone must have cost you more?
I myself don't collect cards but was surprised to see how low a graded card would sell for even to a reseller as in game stop .
Right. I was thinking the same thing. Someone are just better off selling it on Ebay, Amazon on Tcgplayer. They may not get the money right now but, at least they will get the exact value or somewhere in the ball park area.
depends but you can ship one card and itll cost $40 to get graded or you can send in 100 cards and itll cost around the same to get graded. just depends on how many cards you get graded if its worth it or not.
@@KyiriGO thank you
This was a great employee. He was very pleasant and accepting of the challenge and caught on pretty quickly. I’m sure it’ll go smoothly for most of them. They’re nerdy people who work at GameStop who like to follow processes and what not. Sometimes they wrong though so mistakes will happen like any other job
lmao good ol game stop "i wish they would of trained us" lmao , yea, me too
I might be capping but he read off the list on the screen and just downright left off Kentucky :(
Was told today at GameStop here in North Florida that they're getting ready to start buying cards. Starting with sports cards