Manager Day 1: Call me immediately if any problems occur. 3rd month: Stop calling me when something happens!!! unless the store is on fire. Employee: sure
I love it when I click on a video that I have applicable knowledge about then have no idea what is happening in the video. Really makes one understand why exactly trades are biked and paid so high. To a lay person did just flipped through a menu, pulled a relay, and flipped a breaker, but in reality there was probably a hundred things he could have started with and been there for 3 days tryna figure this out. Knowing what can cause the problem then troubleshooting the possible causes in an organized method takes years to learn. You pay for the years it took to do the fix in an hour, not the hour it took to fix it.
The trades will certainly be in high demand with so much to maintain and build in the world. Automated assembly lines, vehicles, massive server facilities, water/sewage, electrical, roads.. the list goes on. My dad was an electrician, two of my uncles construction contractors, my other uncle a mechanic, both grandpas did trucking and construction, got a lotta cousins in blue collar fields as well. I'm a CDL trucker, been OTR the last 10 years, and hopefully here soon going local into garbage/sanitation. Just to run a truck down the road you need roads, logistics, fuel, lots of maintenance. Trucks have to be maintained, roads and bridges have to be maintained, facilities and their equipment has to be maintained. Kudo's to the technicians and tradesman, my job wouldn't be possible without them. Then they wouldn't have much of a job without us either lol. Everyones gotta do their part, and so many people just take it for granted...
Last week I was hearing a bunch of people ranting and relaying status in varying levels of helpfulness. I just took a deep breath, sighed, a minute of silence, sigh again, run two quick commands, tell everyone to try again. Crisis averted. Mind you, we still have a major issue to deal with, I just enabled the fallback's fallback, had to make a judgement call to not deadlock ourselves. The minute of silence was filtering the usable info, evaluating what the field techs sent me, assessing risks and a plan of action. When no one was looking we unbodged the entire thing back to normal and fixed the failsure configurations. Did anyone cheer? No. I'm just the dude who took a minute to type two lines with a RBF and in deadpan asked people to try again. Only one person who did know me better asked mid meditation: "What are you doing?" "Weighing our options."
I was a Dairy/Frozen manager for 15 years. This happens more frequently than you'd think. I don't miss that job or the constant crappy intercom music. Retail sucks.
I was a Photo Department manager and inventory control before that. I feel like the years I spent there were completely wasted years of my life. lol. Sorry you also experienced the torture.
It's all wasted years of life if you're working in corporate America. Gotta find a way out and branch out entrepreneuroly, to build something meaningful for our futures
Crappy intercom music? Well, granted, it's not Casey Kasem's top-farty countdown, but you do hear the odd great tune here and there. You have to remember, it's a grocery store, not a discotecque and not a rock concert. Volume and sound quality are not gonna be that great, but hang in there, eventually a song that you like will happen along.... unless you like death metal, then in that case you're simply SOL.
@@stanpatterson5033 Your life must be pretty boring to comment on my "Intercom Music" rant. The music does suck. I'd rather there be no "music" at all. Have a great day.
I don’t know what happened it when I worked for a grocery store I worked overnight in the dairy department. I once noticed that my whole department was 60 degrees. I went and checked our monitoring system which Kroger calls the FAST alert and it looked like it went into defrost and never came out. Called facility engineering and he reset the controller over the phone and everything started working again. This was the second time it happened, the first time no one noticed and we lost all the product.
That high tech control system SHOULD have turned on a LOUD audible alarm that could not be ignored or turned off. I would say MOST employees could probably care less about this supermarket food emergency‼️
well, if you're in the dairy department or other departments that carry frozen food I'm sure they told the store manager about it if he or she doesn't care then he or she should be fired.
7 PM alarm... that means most employees are young/part time. They're getting paid shit money and they also probably didn't even know it happened to begin with. If the manager of that section wasn't working a night shift, then whoever was the closing manager should take the blame -- they get paid A LOT more than any other employee in that store to MANAGE the ENTIRE store. Thankfully, I'm a union tin knocker these days -- but I worked as a produce clerk for five years and I know exactly what most closing store managers do (nothing).
That whole setup is junk. We had automatic machine-down text messages in 2005 that notified us of any errors sent directly to our phones. They need this and the messages sent directly to you in real-time, the maintenance op. on call.
that would be the way to go. here its is supposed to be caught by the monitoring company, who then calls the store and alerts the manager, and the manager calls our dispatch, and then it gets to me.
@@HVACRServiceTech Well that chain of command has proven to fail. Skip the two middlemen (call service and manager) who can't fix anything and go straight to the on-call repairman with a contract. That way the cooling system would have a repairman onsite in half an hour after the system is down. Plus you would know all the error codes before you even got in the work truck heading to the job site. It's kinda funny how overcomplicated people make life.
When food prices are too high as it is and there are retailers that aren't even TRYING (like this one) to protect their inventory- you know they are making far too much money gouging us like they do. All of these unacknowledged alarms take place- plenty of warning that something is wrong- they ignore it. I can't even find all the words because I am so disgusted.
@starspaceschool587 I think what he means is that no matter what, their profits are still high. Let's imagine they pay $1 for something they sell to us for $3. Let's add some zeros to it to make it realistic. They pay $1,000,000 for a truckload that they sell for 3,000,000. Maybe this is called a 33% profit margin, or a 200% profit... its probably more like a 300% though. whatever it may be. They have 50 stores and they do this every day. If they have to now pay $1.50 instead of $1, well they make even more money. It's not like they're gonna just shift the extra $0.50 over. Across the 50 stores, they profit 100 million daily in our example. And they've been doing this for years. They have overhead, but it's probably less than the cost of the products. If they lose one truckload because of neglect, It's not going to really hurt their bottom line at all. In reality , these big schools are probably sitting at a net worth of about five hundred millionIn reality, these big stores are probably sitting at a net worth of about 500 million or more at any given time. .If they lose like $100,000 worth of product, which is probably what this was, They actually already account for those kinds and loses and expect them. Do it once, shame on you. Do it twice , then they(board of directors) have a serious problem that they should probably looking to.
@@TraceguyRune Net sales and other revenue was $18.3 billion during both the 12 weeks ended February 24, 2024 ("fourth quarter of fiscal 2023") and the 12 weeks ended February 25, 2023 ("fourth quarter of fiscal 2022").
Man, last time refrigeration went down at my store, we all had to grab carts and shove all the product into them as fast as possible and cart them into the slowly warming coolers and freezers (this was cause our power was knocked out). After sealing the doors shut they could keep cold for about two days. If this happened at my store and no one did anything, we all would’ve gotten flogged. And we’re union.
Same at the store I work at. Happened recently too. They even call to get freezer trucks brought in too keep the food cold till power comes back. When it happened around 8ish, all the upper management came back to the store too help. We try to save as much food as possible.
The hamster fell asleep last night. Kind of sounded like some bad bearings in the motors that were running unless it was coming from something else up there.
@czechmate6916 actually, motor 1 shaft spun out the hub of the blade, but amp draws was only pulling through L1 and L2. For some reason, L3 had 0 Amps running through it. So I'm replacing it
Not to sure if that was deliberate or not but… Good reason to have access to the room and display panels LOCKED. Years ago had a new employee with issues sneaking into breaker panels just for laughs. Turning a section of lights off one day….messing with timers the next….not till the heater was on full blast for hours during closing and burned the place down.
I used to work as a night stocker graveyard shift. Was a good gig managers were never around and would not pick up the phone when you called passed 9 pm. They may have called about the temps being low but the manager never called back or checked his messages. Was a temp job so i never cared or was trained what to do. They will just right off all the food. Happens every week to all the expired overstock as well.
How can a store not deal with this issue? I worked for A&P. All of our systems were monitored by CHUBB Security. The moment there was an alarm, they would be call for the store manager and keep calling back every 2 minutes unit a manager with a security code could reset the alarm or bypass it for X number of hours. From there, they would call all bodies from all departments to start loading the food into grocery carts as quickly as possible and then get it into the walk-in freezers in the back. How can this store not be doing something similar?
usually, a rack down, such as this one, will trigger the alarm company to call the manager, And the process moves along pretty smoothly to where they're actually waiting on us, more then anything else. I don't know how everybody over the last 21 hrs missed it. We should have been called as soon as that high discharge pressure alarm set off. Some of the cheaper stores out there, They don't even have monitoring companies , and this kind of thing is very common for them. for the bigger brand stores. This is very unusual.
@@brad0656 That's exactly how my store would have been.... Store manager would come into the store at 6:50am, walk to his office to drop his coat off and then instantly start walking the entire sales floor of the store. He would first have to walk by the CHUBB Security bright orange alarm light flashing on the ceiling in the hallway and then instantly look at the errors and alarms on the CHUBB panel to see what refrigeration issues he had to deal with.
“Well, now the ice cream won’t freeze because you squeezed it!” 🙄 i actually had a manager say that to me lol i told her that the ice cream won’t freeze because it has already melted
@TheMatsushitaMan when then entity of USA can use couldn't care less correctly. Then I take your spelling corrections on bored. Until then I will ignore it.
Wow, costly mistake on their part. Also super irritating that they wait till the next day at 3-4pm to call it in. I'd be looking to get some dumb ass in trouble for that one.
Hopefully when they have to throw away all this merchandise they learn to call next time to save themselves a boat load of insurance problems. OTOH one only hopes they toss all that out, I don't know how many stores I've seen that do not concern themselves with product safety regulations and procedures. They just try to claim nothing got above 0 F (-18C) inside 35-45F degree units, telling everyone who indicates otherwise to shut up. The US Federal food safety limit is supposed to be anything that crossed above 0F in storage cannot be sold as a frozen food item, and anything that exceeded 40F cannot be sold as a refrigerated item.
I used to work for Subway and we inherited a McD's setup. One day I was checking the fridges, as I always did (because, you know, something to do in a slow store) when I saw that the freezer was down. Immediately called the franchise manager and she got a tech there pretty quickly. The reason it went down? A combination of lack of heat exchanger gas and the motor acting up. EDIT: At least we didn't have a situation that one of our fridges had: the entire cooling assembly froze over. The tech had to take a butane torch to the thing to fix it.
This is both a corporation and management failure since they are never held accountable and are usually promoted. I doubt the employees are properly trained to check the control panel the tech uses and they most likely do not have enough employees to complete temperature checks throughout the day to catch these kinds of issues assuming if the manger on duty does their job and contacts the repair person contracted for their store.
Currently at a grocery store after being an electroplater for a hot minute. As a plater I was talkataive with the mechanic so that if something went down that wasnt too complicated i could do it myself since he was always busy as heck. Anyway, at the grocery store I bring things up or tell them something is gonna be a big problem if they dont do something now and they brush it off saying not to worry about it or just ignore it. Or theyll start being even worse and telling me I dont know anything cause I didnt go to school for it. Doesnt take a rocket scientist to know that a freezer that has so much frost and snow buildup, isnt quite working properly or theres something they arent doing right
I’ve witnessed a problem like this back when I was working at a grocery store back in 03. We had to pull all the ice cream from the shelves to keep them frozen inside the walk in freezer as it was unaffected by the problems that occurred out on the floor. Also seen this happen to Food 4 Less earlier this year. The entirety empty shelves is a dead giveaway that something broke down from poor maintenance 😂😂😂 If that store in this video doesn’t pull all that stock it would technically be a health code violation as it wasn’t stored at a proper temperature.
It's not that they waited to call, it's that nobody bothers to check the temps, write shit down, and compare to previous reports. Anything out of the ordinary should be reported to a STU-perior, who then makes decisions and makes the call. Nobody above is paying attention, ensuring that the grunts below are making the periodic checks. Great leadership. No Christmas bonus for this bunch.
What do you expect when you hire mostly teenagers/younng 20-somethings and pay employees a shit hourly wage? Store managers make way more money and should be constantly walking the store and checking each section of the store they get paid to MANAGE -- but we all know what closing managers do. They sit on their ass in their little office upstairs and peruse social media until close and hope there's no customers that bitch about something in the store.
The vast majority of grocery store workers dont get bonuses. in the holidays when they are slammed they typically even get hour cuts in my experience despite the appearance of all those extra checkout lanes they hardly allow anyone to be scheduled or called in. This allows upper management the fatter bonuses for exceptional cuts to payroll.
I've seen stores loose coolers and if i were a manager I'd call in a freezer truck in ant transfer my stock as fast as possible. But most stores throw it all in the dumpster. The thing i hate is they would rather dispose of the food then to give it away . All they have to do is call a food bank and tell them you have food that has to bd back into a freezer asap and they need to send a freezer truck right away . Atleast then they get a charity tax brake but instead they would rather trash it.
When our system went down the only thing that was working was an outside fridge and freezer separate from the rest of it kept just for bread and milk. We jammed that full with the high value stuff but everything else (outside of our warehouse freezer that we wasn't allowed to open to save that stuff) went to about +20c. That was rather nasty. By the time we saved the expensive stuff the rest was above the allowed temp so no saving it. Ended up getting an outside company to take it all away.
Do you not have frozen vault big enough to hold all that product? I mean, our smallest frozen vault would be able to hold the entire store's inventory.
they should have got a insulated trailer or something to hold the perishable foods so it wouldnt all go to waste... Thank you for doing what you do and keeping/maintaining the stores hardware
It's just a job. The Rack Refrigeration side of it can get very exhausting. Working all weekend through the night, only to go home and rest for 4 to 6 hours before taking on another 16-18 hour shift. The holiday weekends being 4 or 5 days strait are the worst
Back when I worked at a S&S there was a tablet just outside the managers room. If ANYTHING went wrong it would sound a constant alarm. Someone holding a fridge door open too long will cause it to go off. There was one time the tablet itself broke and wouldn't shut up.
they do wait... when you can smell food defrosting when you walk in the store you know its been a while..it happens LOTS & im sure stuff gets sold as is after its refrozen..
I worked at grocery store where Coolers snd freezers went down few times a year. One morning they were down for more then a hour. The technicians still couldnt figure out the issues so the chain sent out 5 reefer trailers and it was a mad dash to get them loaded to save the product.
I can offer some insight here. First of all, this is clearly a Kroger Marketplace. I used to work over the frozen department at one. 1) The frozen department often works during the day and has no night crew, thus no one would know an alarm is going off. 2) The dry goods department does work overnight, however will not bother with the frozen, dairy, General Goods, or meat departments. 3) District is the one who allocate department hours, so this is why you have such a thin crew. 4) Even being the frozen coordinator, we were never told to write down temperatures anywhere. The assumption was that all of this was done automatically with computers. 5) The crew does not have any access to times to know how long something has been down. Likely the course of action would be to see if it gets better soon and if things start to freeze in a reasonable amount of time, they'd leave it up on the shelves. All they have to go by is when they walked in the door. They would have no idea it has been down for almost a day. I will say however, that this store does have the yellow tape though. They do seem to realize this is a pretty bad problem. 6) Hourly wage employees don't get paid enough to really care about problems like this. A lot of them will be stuck with a part time role, which Kroger caps the pay at something like $14 an hour. They will, of course, then turn around and try to work you full time hours with overtime if possible - in the overnight dry goods section at least - hours deserving of full time status, but they won't ever give it to you. Kroger is cancer.
Cool comment, man! I totally agree with Just about everything you say. However kroger has their own in house crew that takes care of refrigeration. There's some other channels here on youtube that I've seen, which show technicians wearing Kroger shirts. Kroger and this store do have very many similarities.But unfortunately (or fortunately...i'm not sure)I don't work for kroger. I can count on one hand the amount of times i've received a kroger service call in the last 3 years, And it's really only been in the middle of the night, probably when they can't get there in-house crew to respond or they can't reach them, and they're already in a position of where they are gonna have product loss if they don't get something done immediately. I'm just not the kind of guy that can go to the same place everyday. I do know that walmart and kroger assigns their in house crew to specific stores , so these Technicians are Required to report to the same place all the time , and that just gets boring. The thing about this Specific location, Is that there was overnight People there that were supposed to do manual temperature checks at like 1 AM 5 AM and 9 AM. At least every time I've been dispatched to these locations in the middle of the night, There is at least one or two people there, One of them being somewhat of a management role, with keys and alarm codes to be able to let us in and out whenever we need to be. These individuals do stock the frozen food before the store opens at 6 AM. So we had failure on that level. Every case has a temperature center that's connected back to the controller, Which is also accessible online and Monitored remotely by a company that is hired to do this. What should have happened was?There should have been a phone call to the store by this company whenever the first alarm occurred for high discharge pressure. When that phone call didn't go through and they couldn't get ahold of anybody.They should have continued trying to call the store, Until a manager Received Notification that they had a serious problem. There should have been another Phone call from the alarm generated from high temperature. Each of these alarms are critical alarms that require A phone call to the store. I'm not sure what happened and why all these Things that are in place We're not effective. The only thing that I know is the time that we received the workorder and what I saw in the controller. The yellow tape was actually my doing, But yeah, they have some too. I decided to tape the isles off, Or actually to make sure it was okay with the manager to tape them off, Because as I was walking Through the cases and looking at the temperatures of everything, I saw A nice couple getting a box of $10 ice cream cones . I felt bad for these people because they didn't know What they were gonna find inside. But I'm not really the freezer police to where I can stand there and tell everybody, hey don't get anything out of here because it's no good and it's melted. So I suggested to the manager that we tape these aisles off because 1)when these people get home and they open their box of ice cream cones they're going to be pissed! But also 2) Because I had gotten the unit back up and running and people need to not open the doors and let them stay closed so everything can freeze again. That's usually the standard operating procedure is to get the rack running again so everything can get back down to temperature. Many times If I have too many fans out, i have to add a sprinler up on the roof and hundreds of thousands of gallons of water gets wasted if it takes a few days to get the condenser operating normally. I can't really make the call to tell them that they need to throw away a $100,000 worth of food. Anyways, I'm rambling here. Thanks for the comment. I appreciate it.
I was an overnight manager at a grocery store for over 10 years. I'm all too familiar with having to make calls to get someone up in the middle of the night.
exactly. the calls come in 24/7 for these type of service. And when we get the calls that are of yhe highest priority, it is well known that we need to hurry up and get there, and get the temperatue going back down, however possible(within reason), and every 5 mins matters
If Gordon Ramsey was a Food Safety Inspector and saw all that food that's supposed to be frozen, sitting there, he would be absolutely furious. He would say something like: "Bloody Hell! You can not, sell any of this now!! If you do, you'll kill someone!!".
God this brings be back to my high school grocery store days, I was stocking in the section next to the freezer section and was used to the sound of the refrigerant running though the pipes but one day didn't hear it the entire time I was stocking (about an hour) so I go peak at the thermostats and they weren't high but they were usually locked at about -10 to -5 but they were getting close to 0 so I went a told my manager that the freezers might not be working and they might want to call someone and his response was: "What are you doing in the frozen section, you're not supposed to be stocking there right now, get back to work we have alarms and they will go off if something is wrong" well we come in the next day and the whole frozen section is roped off and all the food in the front and back ruined because the alarm system failed and didn't go off until everything was ~50. They didn't even acknowledge that I was right and even threatened to write me up for "wandering around," only worked there about 6 months and finally quit and never looked back but god management was incompetent.
wow, what a jerk man. yea, i dont know what happened and how so many hours went by, and 3 different shifts of managers missed it. theres the night crew that obiously added stock to the aisles, plus the scheduled manual checks every 4 hours. its not my place to tell them to toss out $150-250k worth of food. thats their decision
I would sit there and tell them every time the temp would fall but they don't care, "I'll let management know" and when it finally becomes an issue cause a customer complained that the frozen stuff is squishy it's too late to save the products by moving them to the storage freezer... "Why didn't anyone notice this or say anything?" Points to the 3 lead clerks I told about the issue. (Not to mention the alarm going off every 10 minutes on all the walkies "low temp warning for location")
I work at a grocery store and I swear we monitor those temps like a hawk 😅 got the whole store wired to an alert system that does a callout over the PA system every 15 minutes until a manager checks up on it
For a fully stocked freezer to be room temperature inside, all product inside must be at room temperature as well. All of that product is bad now and has to be thrown out.
No idea why youtube decided I needed to learn about how supermarket coolers work but darn if this isn't interesting! Think I'm gonna stick around and see what I can casually pick up and fold into my writing realism (I write about robots and artificial environments so it'll help SOMEWHERE even if I'm not sure where exactly yet). I think youtube's recommended this to me because I watch Plenty Difficult and nuclear/architecture disaster breakdowns along with carpet/lawn/drain/death scene cleanups and this particular vid intersected between a Big Oops and commercial cleanup service.
At my store they would have called the day i went down because there is an audible alarm and those fridges would have been stacked with dry ice to maintain temps. These guys are going to kill someone with that food.
Ohh, when he said it was 4 30 and the freezers had been down since 7 30 PM, I thought he meant it was 4 30 AM and was thinking like "some of that stock might still be frozen". But NOPE, it was 4 30 PM the following day, that's SO much food being sent to landfill.
@lesigh1749 yea, lol. 21 hrs the rack was down from 7:30 PM the night before, through the entire night and morning until it was restarted by me at 430 PM
I would wear some kind of ear muffs to block out all that humming noise. I've been in boiler rooms before and they are not quiet. If they were then there'd be problems. I just couldn't concentrate with all that noise 😂
Interesting how videos of this nature pop up in my algorithm. Not in the HVAC/refrigeration business or supermarket business. The delay in calling for service is not surprising. The managers in a lot of places like this is never on the ball. One presumes that there is an alarm indicator somewhere to where a store manager would be informed of a failure. That would be tens of thousands of dollars in lost frozen food items. Have never seen the behind the scenes of a supermarket, YUK!
I can't think of a situation where a supermarket now-a-days would be opened up without a standard alarms system to monitor all of the temps, compressors, everything in the compressor room really. I don't think the insurance company would provide proper business insurance to a supermarket without having those monitoring systems in place. The monitoring systems were very sensitive and that's the way H/O wanted them installed. If a cooler went down and nothing was done (which never happens in the real world - it's always dealt with right away because of the monitoring systems), that store manager or the assistant manager in charge at that time would lose their job (and I'm not joking). For an assistant - they may never make it to store manager level as this incident would hangover them for the rest of their career, given the costs involved.
@NeilHyndman that's interesting to heat about. How it would be handled by the store and district, if the alarms and monitoring would have done what they are supposed to do. There is no telling, really, what all took place before I arrived around 415 PM. It came in as urgent, 17 doors no airflow, and did not describe what I encountered. Upper level management on the district level, I'm sure did not know. It allowed onsite all the way until 5 am the following morning.
Is that a Rack, where if one Condenser fan goes down, and the coils are a bit dirty, they are in trouble? One of the worst designs I ever saw. A little extra sheet metal during the build would have been better.
@@MiyazakisPVPexperience No, i dont expose anyone. I do my best to keep the actual store chain confidential on a video per video basis. There are some viewers, that have seen every video since I started, that I'm sure can recognize and could maybe identify the store. But the average viewer shouldn't be able to
@@HVACRServiceTech I respect that a lot, keep up the good work. But to be fair I was joking lol. I know you're not doing anything maliciously, it's just a joke to imply embarrassment from those guys, especially with how swiftly you resolved everything for us to see. Cheers!
With so much electronic monitoring today, do they have remote monitoring available so that they dont have to depend on some teenage kid stocking the shelf? It would prob be worth paying for a monitoring service so that you guys get alerted right away
@@mrfoodarama they actually do have remote monitoring and a very well-known prominent company, big name in the business that actually monitors it for them. They usually never miss a beat and always call when they need to. I don't know why it wasn't effective this time. There's things that could have affected it like the alarm set points being raised up very high because the cases are so old in the store is so old that they don't work like they used to. But this far exceeded those and there are actually alarms that you can see in the alarm history that I show in the video that started occurring shortly after everything stopped working ... The high discharge pressure alarm should have triggered a phone call
As someone pointed out, the level of engineering is really cool. I’d have loved to seen a set up for the 1970’s and what they did back then with out all the electronics. Maybe go back to the 60’s, when a real HVAC tech could blow cigar smoke in the in the managers face, and let him know “I run this shlt, I’m thirsty, get me a beer!”
Is this a widespread thing? I’ve been to multiple places in multiple counties with refrigerated goods, but the entire freezer department wiped out and taped off.
It's probably because whoever owns the store is cheap and doesn't want to spend the money getting serviced until the last minute hence why it was probably down for 24 hours
These techs & repairmen, act like they come straight out, when a store call for repair. Ive worked in grocery stores & it takes them days to come out & look at things & fix things. A store is lucky as hell, if a tech come that day or the next day.
@2078smith it doesn't take days to respond, lol. It depends on Who you're calling, where the store is at, how much of an emergency it is, what the notes say on the nature if the call and how backed up we are. If I am not on a job and an emergency call comes in, I respond right away. This didn't come in as "highest priority, entire frozen section down and 50°" either. Maybe not everyone responds the way they should, but I try to
absolutely people ignored the yellow ribbon and bought freezer items lmao. Happens often that people just ignore things like that. "Hey so this frozen pizza I wanna buy isnt frozen" really? almost like theres yellow tape meaning the freezer isnt working
At some places employees just don't care and prefer doing little as possible for their hourly pay. Those type of people is not going to tell those in charge that something is wrong. One time walked in our local Walmart and went to buy some small round flat bread to make home pizza like I do now and than. I seen the entire lot of them was molded all over and was the color of a green bean. Took picture of the entire self of those flat bread. I ended up posting the image on Twitter and ended up tagging Walmart HQ with the store number to boot. lol Could I have went to the store manager and told them about it yea I could have. But I liked my way far better post it for everyone to see even Walmart HQ.
I can guarantee you that even if employees tell management, management doesn't always care. My Target had black mold behind freezers for days before finally going back there to make someone move them and clean them. The whole market team notified them of it but wasn't allowed to do anything until it was "convenient" for higher ups.
Big chance they never really checked upstairs... Lights are on, means the fridge is working... right...? Somebody raised the alarm and called after people started to show up at the register with, or complained about defrosting/defrosted products, I think. I'm from Europe and we use C not F scale and bar not psi so the numbers don't mean much to me, but I could tell it was too high and called in way too late -previous 2 sentences tell you why I think that delay happend. to prevent this delay, maybe add a red strobe light near the fridges that lights up if the system is down/faulty or whatever the 'call the technician' situation😉
No the lights are completely separate circuit. The lights can be off and It doesn't make any difference with the refrigeration. I don't know what made them.Decide to find me call.But apparently they never got notified that it was not working. But they have checks that they're supposed to do at 1 AM 5 AM and 9 AM which apparently never got done.
@@HVACRServiceTech I get the lights are a different circuit, but I could imagine some store employee thinking that (especially if they are not 'seasoned' if you get my drift) -one might think it works like the self-contained one at home
Yoo I got an embraco 1/4 hp 134a replace compressor but having issue wit the compressor starting and pulling 23 amps and over load clicking in and minute will pass and will retry and it will start normal compressor model ff 8.5 hbk , last compressor was doin same thing
@@hh-oq8gc what is compressor installed in(Make/Model)? What pressures are you running? Was the old compressor not too old? Is at a TXV or a single feed Cap Tube? If I had to guess l, I would bet that's the Cap Tube needs to be replaced due it being plugged from a previous or even possibly a present high condensing temp situation. R134, when it is subjected to extremely high temperatures, it cannot withstand that the way other refrigerants can. The refrigerant breaks down and forms like a calcium resembling type of powder, that for some reason likes to accumulate and stick to the inside of the cap tube. On more than, I would say, a dozen occasions... I have had exactly what you're describing happen to me. It took me awhile to understand that every time I have this cap tube that I could not get unplugged it was also the case that the condenser coil was extremely plugged. I've gone up to units with dirty condensers and cleaned them and then found that they still don't work. Could never get the pressures to stabilize properly. If you are running medium temperature application, so like a cooler, since you can't get the box down the temperature, you're going to be having a suction pressure somewhere between 40 and 55. Maybe a little more maybe a little less. And your liquid line pressure Should not be more than 130 or 140. With these kinds of pressures everything will be flowing properly. You should definitely not have a pressure like 185/20 with a box that's 60 degrees Anyways let me know the pressures and what kind of unit it is and we'll see what's up
@HVACRServiceTech good info bro 👌 it's temps 32 and 38 maybe cycles 20 times working properly and all of sudden it don't start trys to start pulls 20 amp on common wire and over load will activate drops out and then it will start perfectly, pressures 110/14 , I had a used tecumseh compressor I ended up replacing brand new compressor embraco wit a used tecumseh and the problem resolved I'm thinking bad compressor they send me never seen that issue on brand new compressor ,it was like a rotor lock
Well that's good you got it running. Your pressure seems a little low to me, I'd rather see closer to 135/20-25 at setpoint temperature. Could have been overheating the compressor little-by-little being if it was undercharged.
Dude they sold stuff while all those alarms were going off. Don't tell me that refrigerator alarm don't trigger the alarm system. I do so many TJX stores service calls and their alarms are hooked up to everything from the water meter to the pressure plates behind some registers
yes, looking at the thermometer, if you're going to be buying frozen food, is a good idea. If it's above 0, you got a problem, Unless it's in a defrost cycle. The best way is to feel something soft like ice cream or a burrito or anything that's not in a box to feel if it's hard or if it's not.
@@HVACRServiceTech I do use the feel method in my home freezer sometimes. The mere act of grabbing something while stuff gets moved around allows a feel. Maybe I should put a thermometer in there too.
Manager
Day 1: Call me immediately if any problems occur.
3rd month: Stop calling me when something happens!!! unless the store is on fire.
Employee: sure
yea, there all that at play too im sure
I love it when I click on a video that I have applicable knowledge about then have no idea what is happening in the video. Really makes one understand why exactly trades are biked and paid so high. To a lay person did just flipped through a menu, pulled a relay, and flipped a breaker, but in reality there was probably a hundred things he could have started with and been there for 3 days tryna figure this out. Knowing what can cause the problem then troubleshooting the possible causes in an organized method takes years to learn. You pay for the years it took to do the fix in an hour, not the hour it took to fix it.
@@jaaqess2525 I agree, you pay for what I know, not for how long it takes
Appliance tech 45 years. P÷ople don't believe I can diagnose the problem just by listening to product and asking questions.
@@dennisgoans701 yea, people don't understand
The trades will certainly be in high demand with so much to maintain and build in the world. Automated assembly lines, vehicles, massive server facilities, water/sewage, electrical, roads.. the list goes on.
My dad was an electrician, two of my uncles construction contractors, my other uncle a mechanic, both grandpas did trucking and construction, got a lotta cousins in blue collar fields as well. I'm a CDL trucker, been OTR the last 10 years, and hopefully here soon going local into garbage/sanitation. Just to run a truck down the road you need roads, logistics, fuel, lots of maintenance. Trucks have to be maintained, roads and bridges have to be maintained, facilities and their equipment has to be maintained.
Kudo's to the technicians and tradesman, my job wouldn't be possible without them. Then they wouldn't have much of a job without us either lol. Everyones gotta do their part, and so many people just take it for granted...
Last week I was hearing a bunch of people ranting and relaying status in varying levels of helpfulness.
I just took a deep breath, sighed, a minute of silence, sigh again, run two quick commands, tell everyone to try again.
Crisis averted. Mind you, we still have a major issue to deal with, I just enabled the fallback's fallback, had to make a judgement call to not deadlock ourselves.
The minute of silence was filtering the usable info, evaluating what the field techs sent me, assessing risks and a plan of action.
When no one was looking we unbodged the entire thing back to normal and fixed the failsure configurations.
Did anyone cheer? No.
I'm just the dude who took a minute to type two lines with a RBF and in deadpan asked people to try again.
Only one person who did know me better asked mid meditation:
"What are you doing?"
"Weighing our options."
Yikes! When we get high pressure alarms, we put in a service call ASAP. I guess they dont care about freezer burned product now
@@johnlinks yea, I guess not, lol
Who is they
High pressure? What about high temperature?
If Jason Statham made action and suspense movies as a HVAC tech, this would be the perfect video. ❤
@@KevinLyons-gn7eu Store Managers
Typical- calling for emergency service at 7pm on Friday - to store manager- when did you notice a problem? Oh I think it was Wednesday 😅 good video .
The fact the freezer is reading room temp on the thermometer is scary, means that all the items are that temp, instead of acting like an ice cube
I honestly love the way they construct these systems and buildings. such a modern marvel of engineering.
yes, i agree, it really is
I was a Dairy/Frozen manager for 15 years. This happens more frequently than you'd think. I don't miss that job or the constant crappy intercom music. Retail sucks.
I was a Photo Department manager and inventory control before that. I feel like the years I spent there were completely wasted years of my life. lol. Sorry you also experienced the torture.
It's all wasted years of life if you're working in corporate America. Gotta find a way out and branch out entrepreneuroly, to build something meaningful for our futures
Crappy intercom music? Well, granted, it's not Casey Kasem's top-farty countdown, but you do hear the odd great tune here and there. You have to remember, it's a grocery store, not a discotecque and not a rock concert. Volume and sound quality are not gonna be that great, but hang in there, eventually a song that you like will happen along.... unless you like death metal, then in that case you're simply SOL.
@@stanpatterson5033 Your life must be pretty boring to comment on my "Intercom Music" rant. The music does suck. I'd rather there be no "music" at all. Have a great day.
Thankfully my local grocery store plays some good music, but our walmart plays some of the worst stuff (very rarely there will be a good song)
Dad, you have made me proud with this channel. I remember when you had less subscribers than me 😂
I love to see it dad keep up the good work 💪
@rollinbasshead thanks son. I appreciate it very much
Beautiful bonding. Earned a subscription from me
The words then and THAN are not interchangeable.
@@HVACRServiceTech Is he actually your son or someone with a kink? 😂
@@Antney946oh look. Nobody cares. You obviously knew what he meant.
I don’t know what happened it when I worked for a grocery store I worked overnight in the dairy department. I once noticed that my whole department was 60 degrees. I went and checked our monitoring system which Kroger calls the FAST alert and it looked like it went into defrost and never came out. Called facility engineering and he reset the controller over the phone and everything started working again. This was the second time it happened, the first time no one noticed and we lost all the product.
@@Josb_Bluebird2143 yea. It's to each own standards, I guess, what is considered loss of product. I've seen pretty bad
no alarms? no monitoring? cba checks out eh?
When did you work at a grocery store when you worked overnight in the dairy department date month number of year
That high tech control system SHOULD have turned on a LOUD audible alarm that could not be ignored or turned off. I would say MOST employees could probably care less about this supermarket food emergency‼️
well, if you're in the dairy department or other departments that carry frozen food I'm sure they told the store manager about it if he or she doesn't care then he or she should be fired.
To say they could care less means that they DO care.
@@Antney946 In plain English, that phrase refers to individuals that actually DON’T CARE, period😂
7 PM alarm... that means most employees are young/part time. They're getting paid shit money and they also probably didn't even know it happened to begin with. If the manager of that section wasn't working a night shift, then whoever was the closing manager should take the blame -- they get paid A LOT more than any other employee in that store to MANAGE the ENTIRE store. Thankfully, I'm a union tin knocker these days -- but I worked as a produce clerk for five years and I know exactly what most closing store managers do (nothing).
ruclips.net/video/8Gv0H-vPoDc/видео.html
That whole setup is junk. We had automatic machine-down text messages in 2005 that notified us of any errors sent directly to our phones. They need this and the messages sent directly to you in real-time, the maintenance op. on call.
that would be the way to go. here its is supposed to be caught by the monitoring company, who then calls the store and alerts the manager, and the manager calls our dispatch, and then it gets to me.
@@HVACRServiceTech Well that chain of command has proven to fail. Skip the two middlemen (call service and manager) who can't fix anything and go straight to the on-call repairman with a contract. That way the cooling system would have a repairman onsite in half an hour after the system is down. Plus you would know all the error codes before you even got in the work truck heading to the job site. It's kinda funny how overcomplicated people make life.
@@Nova-m8dGood ol bullshit jobs
@Nova-m8d yea that's would be the best setup i agree
Too much money for that lol
That is thousands of dollars of product that will need to be thrown out. That is what happens when you have freezer burn when product is refrozen.
When food prices are too high as it is and there are retailers that aren't even TRYING (like this one) to protect their inventory- you know they are making far too much money gouging us like they do. All of these unacknowledged alarms take place- plenty of warning that something is wrong- they ignore it. I can't even find all the words because I am so disgusted.
Lets pretend for a second retails are price gouging you. How exactly does throwing away all their frozen product help their bottom line?
@starspaceschool587 I think what he means is that no matter what, their profits are still high. Let's imagine they pay $1 for something they sell to us for $3. Let's add some zeros to it to make it realistic. They pay $1,000,000 for a truckload that they sell for 3,000,000. Maybe this is called a 33% profit margin, or a 200% profit... its probably more like a 300% though. whatever it may be. They have 50 stores and they do this every day. If they have to now pay $1.50 instead of $1, well they make even more money. It's not like they're gonna just shift the extra $0.50 over. Across the 50 stores, they profit 100 million daily in our example. And they've been doing this for years. They have overhead, but it's probably less than the cost of the products. If they lose one truckload because of neglect, It's not going to really hurt their bottom line at all. In reality , these big schools are probably sitting at a net worth of about five hundred millionIn reality, these big stores are probably sitting at a net worth of about 500 million or more at any given time. .If they lose like $100,000 worth of product, which is probably what this was, They actually already account for those kinds and loses and expect them. Do it once, shame on you. Do it twice , then they(board of directors) have a serious problem that they should probably looking to.
Thats factually incorrect, like by a lot. The profit margin of grocery stores is exponentially low
@@TraceguyRune this is Walmart we’re talking about. Their profit margin is in the billions. What is your definition of “exponentially low?”
@@TraceguyRune Net sales and other revenue was $18.3 billion during both the 12 weeks ended February 24, 2024 ("fourth quarter of fiscal 2023") and the 12 weeks ended February 25, 2023 ("fourth quarter of fiscal 2022").
Man, last time refrigeration went down at my store, we all had to grab carts and shove all the product into them as fast as possible and cart them into the slowly warming coolers and freezers (this was cause our power was knocked out). After sealing the doors shut they could keep cold for about two days.
If this happened at my store and no one did anything, we all would’ve gotten flogged. And we’re union.
Same at the store I work at. Happened recently too. They even call to get freezer trucks brought in too keep the food cold till power comes back. When it happened around 8ish, all the upper management came back to the store too help. We try to save as much food as possible.
The hamster fell asleep last night. Kind of sounded like some bad bearings in the motors that were running unless it was coming from something else up there.
@czechmate6916 actually, motor 1 shaft spun out the hub of the blade, but amp draws was only pulling through L1 and L2. For some reason, L3 had 0 Amps running through it. So I'm replacing it
Not to sure if that was deliberate or not but…
Good reason to have access to the room and display panels LOCKED.
Years ago had a new employee with issues sneaking into breaker panels just for laughs. Turning a section of lights off one day….messing with timers the next….not till the heater was on full blast for hours during closing and burned the place down.
I used to work as a night stocker graveyard shift. Was a good gig managers were never around and would not pick up the phone when you called passed 9 pm. They may have called about the temps being low but the manager never called back or checked his messages. Was a temp job so i never cared or was trained what to do. They will just right off all the food. Happens every week to all the expired overstock as well.
like a tax write off?
That aisle looks like a crime scene, and it would probably be one if someone bough food there after 21 unfrozen hours.
Night crew probably noticed something was wrong but didn't want to spend hours destocking the shelves and figured morning would do it.
somebody had to have noticed
Wow you are a master, the complexity is crazy of these systems!
something like this in a supermarket is an immediate call out for techs
How can a store not deal with this issue? I worked for A&P. All of our systems were monitored by CHUBB Security. The moment there was an alarm, they would be call for the store manager and keep calling back every 2 minutes unit a manager with a security code could reset the alarm or bypass it for X number of hours. From there, they would call all bodies from all departments to start loading the food into grocery carts as quickly as possible and then get it into the walk-in freezers in the back. How can this store not be doing something similar?
usually, a rack down, such as this one, will trigger the alarm company to call the manager, And the process moves along pretty smoothly to where they're actually waiting on us, more then anything else. I don't know how everybody over the last 21 hrs missed it. We should have been called as soon as that high discharge pressure alarm set off. Some of the cheaper stores out there, They don't even have monitoring companies , and this kind of thing is very common for them. for the bigger brand stores. This is very unusual.
The big store i used work for at night didn't even train us on what to do. Just have us unload pallets all night. Always understaffed as well.
Should have been noticed by 7 am when the manages came in and saw the temp reports at the least.
@@brad0656 That's exactly how my store would have been.... Store manager would come into the store at 6:50am, walk to his office to drop his coat off and then instantly start walking the entire sales floor of the store. He would first have to walk by the CHUBB Security bright orange alarm light flashing on the ceiling in the hallway and then instantly look at the errors and alarms on the CHUBB panel to see what refrigeration issues he had to deal with.
That means EVERYTHING has to be throwed out!
Coolers, That walk in you went into... All of that :(
And we all know that none of it was.
thrown
Throwed lololol
The past tense of throw is thrown.
“Well, now the ice cream won’t freeze because you squeezed it!” 🙄 i actually had a manager say that to me lol i told her that the ice cream won’t freeze because it has already melted
This why some stores has sales on ice cream😂
@@hvacrnortheastern2110 I'm sure it all went on sale
@@HVACRServiceTechit shouldn’t of been sold & I would of reported store as after 12 hours it needs to be binned not sold.
@@NicholasJH96 shouldn't have* and would have*
@TheMatsushitaMan when then entity of USA can use couldn't care less correctly. Then I take your spelling corrections on bored. Until then I will ignore it.
Wow, costly mistake on their part. Also super irritating that they wait till the next day at 3-4pm to call it in. I'd be looking to get some dumb ass in trouble for that one.
Their employees don't get paid enough or get treated well enough to care about the store
Typical grocery store retail operation........"Eh. It can wait. F it"
Hopefully when they have to throw away all this merchandise they learn to call next time to save themselves a boat load of insurance problems. OTOH one only hopes they toss all that out, I don't know how many stores I've seen that do not concern themselves with product safety regulations and procedures. They just try to claim nothing got above 0 F (-18C) inside 35-45F degree units, telling everyone who indicates otherwise to shut up. The US Federal food safety limit is supposed to be anything that crossed above 0F in storage cannot be sold as a frozen food item, and anything that exceeded 40F cannot be sold as a refrigerated item.
I used to work for Subway and we inherited a McD's setup. One day I was checking the fridges, as I always did (because, you know, something to do in a slow store) when I saw that the freezer was down. Immediately called the franchise manager and she got a tech there pretty quickly.
The reason it went down? A combination of lack of heat exchanger gas and the motor acting up.
EDIT:
At least we didn't have a situation that one of our fridges had: the entire cooling assembly froze over. The tech had to take a butane torch to the thing to fix it.
This is both a corporation and management failure since they are never held accountable and are usually promoted. I doubt the employees are properly trained to check the control panel the tech uses and they most likely do not have enough employees to complete temperature checks throughout the day to catch these kinds of issues assuming if the manger on duty does their job and contacts the repair person contracted for their store.
Currently at a grocery store after being an electroplater for a hot minute. As a plater I was talkataive with the mechanic so that if something went down that wasnt too complicated i could do it myself since he was always busy as heck. Anyway, at the grocery store I bring things up or tell them something is gonna be a big problem if they dont do something now and they brush it off saying not to worry about it or just ignore it. Or theyll start being even worse and telling me I dont know anything cause I didnt go to school for it. Doesnt take a rocket scientist to know that a freezer that has so much frost and snow buildup, isnt quite working properly or theres something they arent doing right
I’ve witnessed a problem like this back when I was working at a grocery store back in 03. We had to pull all the ice cream from the shelves to keep them frozen inside the walk in freezer as it was unaffected by the problems that occurred out on the floor. Also seen this happen to Food 4 Less earlier this year. The entirety empty shelves is a dead giveaway that something broke down from poor maintenance 😂😂😂
If that store in this video doesn’t pull all that stock it would technically be a health code violation as it wasn’t stored at a proper temperature.
It's not that they waited to call, it's that nobody bothers to check the temps, write shit down, and compare to previous reports. Anything out of the ordinary should be reported to a STU-perior, who then makes decisions and makes the call.
Nobody above is paying attention, ensuring that the grunts below are making the periodic checks. Great leadership. No Christmas bonus for this bunch.
What do you expect when you hire mostly teenagers/younng 20-somethings and pay employees a shit hourly wage? Store managers make way more money and should be constantly walking the store and checking each section of the store they get paid to MANAGE -- but we all know what closing managers do. They sit on their ass in their little office upstairs and peruse social media until close and hope there's no customers that bitch about something in the store.
The vast majority of grocery store workers dont get bonuses. in the holidays when they are slammed they typically even get hour cuts in my experience despite the appearance of all those extra checkout lanes they hardly allow anyone to be scheduled or called in. This allows upper management the fatter bonuses for exceptional cuts to payroll.
@@Azoic23 ... and at Walmart, getting a bonus means you'll get your hours cut.
I've seen stores loose coolers and if i were a manager I'd call in a freezer truck in ant transfer my stock as fast as possible. But most stores throw it all in the dumpster. The thing i hate is they would rather dispose of the food then to give it away . All they have to do is call a food bank and tell them you have food that has to bd back into a freezer asap and they need to send a freezer truck right away . Atleast then they get a charity tax brake but instead they would rather trash it.
When our system went down the only thing that was working was an outside fridge and freezer separate from the rest of it kept just for bread and milk. We jammed that full with the high value stuff but everything else (outside of our warehouse freezer that we wasn't allowed to open to save that stuff) went to about +20c. That was rather nasty. By the time we saved the expensive stuff the rest was above the allowed temp so no saving it. Ended up getting an outside company to take it all away.
Most stores have insurance for food loss, plus the liability of spoiled food.
Do you not have frozen vault big enough to hold all that product? I mean, our smallest frozen vault would be able to hold the entire store's inventory.
most grocery stores dont have one big enough
@@HVACRServiceTech Yeah, my first store had a frozen vault the size of a small house.
An all too common occurrence for some stores, sad thing is they'll probably refreeze and still sell that stuff
they should have got a insulated trailer or something to hold the perishable foods so it wouldnt all go to waste... Thank you for doing what you do and keeping/maintaining the stores hardware
It's just a job. The Rack Refrigeration side of it can get very exhausting. Working all weekend through the night, only to go home and rest for 4 to 6 hours before taking on another 16-18 hour shift. The holiday weekends being 4 or 5 days strait are the worst
Wow they need to call food inspector especially if it down longer then four hours sometimes they hire there own $$
@@hvacrnortheastern2110 I don't think any inspector was called
Who is they
That panel at 2:01 makes me twitch. Exposed busbars, loose-ass breaker. What fun.
Back when I worked at a S&S there was a tablet just outside the managers room. If ANYTHING went wrong it would sound a constant alarm. Someone holding a fridge door open too long will cause it to go off. There was one time the tablet itself broke and wouldn't shut up.
they do wait... when you can smell food defrosting when you walk in the store you know its been a while..it happens LOTS & im sure stuff gets sold as is after its refrozen..
I drive semi and one of the Walmarts lost all the coolers and freezers on christmas day when noone was in the store.
I worked at grocery store where Coolers snd freezers went down few times a year. One morning they were down for more then a hour. The technicians still couldnt figure out the issues so the chain sent out 5 reefer trailers and it was a mad dash to get them loaded to save the product.
I can offer some insight here. First of all, this is clearly a Kroger Marketplace. I used to work over the frozen department at one. 1) The frozen department often works during the day and has no night crew, thus no one would know an alarm is going off. 2) The dry goods department does work overnight, however will not bother with the frozen, dairy, General Goods, or meat departments. 3) District is the one who allocate department hours, so this is why you have such a thin crew. 4) Even being the frozen coordinator, we were never told to write down temperatures anywhere. The assumption was that all of this was done automatically with computers. 5) The crew does not have any access to times to know how long something has been down. Likely the course of action would be to see if it gets better soon and if things start to freeze in a reasonable amount of time, they'd leave it up on the shelves. All they have to go by is when they walked in the door. They would have no idea it has been down for almost a day. I will say however, that this store does have the yellow tape though. They do seem to realize this is a pretty bad problem. 6) Hourly wage employees don't get paid enough to really care about problems like this. A lot of them will be stuck with a part time role, which Kroger caps the pay at something like $14 an hour. They will, of course, then turn around and try to work you full time hours with overtime if possible - in the overnight dry goods section at least - hours deserving of full time status, but they won't ever give it to you. Kroger is cancer.
Cool comment, man! I totally agree with Just about everything you say. However kroger has their own in house crew that takes care of refrigeration. There's some other channels here on youtube that I've seen, which show technicians wearing Kroger shirts. Kroger and this store do have very many similarities.But unfortunately (or fortunately...i'm not sure)I don't work for kroger. I can count on one hand the amount of times i've received a kroger service call in the last 3 years, And it's really only been in the middle of the night, probably when they can't get there in-house crew to respond or they can't reach them, and they're already in a position of where they are gonna have product loss if they don't get something done immediately. I'm just not the kind of guy that can go to the same place everyday. I do know that walmart and kroger assigns their in house crew to specific stores , so these Technicians are Required to report to the same place all the time , and that just gets boring.
The thing about this Specific location, Is that there was overnight People there that were supposed to do manual temperature checks at like 1 AM 5 AM and 9 AM. At least every time I've been dispatched to these locations in the middle of the night, There is at least one or two people there, One of them being somewhat of a management role, with keys and alarm codes to be able to let us in and out whenever we need to be. These individuals do stock the frozen food before the store opens at 6 AM. So we had failure on that level.
Every case has a temperature center that's connected back to the controller, Which is also accessible online and Monitored remotely by a company that is hired to do this. What should have happened was?There should have been a phone call to the store by this company whenever the first alarm occurred for high discharge pressure. When that phone call didn't go through and they couldn't get ahold of anybody.They should have continued trying to call the store, Until a manager Received Notification that they had a serious problem. There should have been another Phone call from the alarm generated from high temperature. Each of these alarms are critical alarms that require A phone call to the store. I'm not sure what happened and why all these Things that are in place We're not effective. The only thing that I know is the time that we received the workorder and what I saw in the controller.
The yellow tape was actually my doing, But yeah, they have some too. I decided to tape the isles off, Or actually to make sure it was okay with the manager to tape them off, Because as I was walking Through the cases and looking at the temperatures of everything, I saw A nice couple getting a box of $10 ice cream cones . I felt bad for these people because they didn't know What they were gonna find inside. But I'm not really the freezer police to where I can stand there and tell everybody, hey don't get anything out of here because it's no good and it's melted. So I suggested to the manager that we tape these aisles off because 1)when these people get home and they open their box of ice cream cones they're going to be pissed! But also 2) Because I had gotten the unit back up and running and people need to not open the doors and let them stay closed so everything can freeze again. That's usually the standard operating procedure is to get the rack running again so everything can get back down to temperature. Many times
If I have too many fans out, i have to add a sprinler up on the roof and hundreds of thousands of gallons of water gets wasted if it takes a few days to get the condenser operating normally. I can't really make the call to tell them that they need to throw away a $100,000 worth of food.
Anyways, I'm rambling here. Thanks for the comment. I appreciate it.
I was an overnight manager at a grocery store for over 10 years. I'm all too familiar with having to make calls to get someone up in the middle of the night.
exactly. the calls come in 24/7 for these type of service. And when we get the calls that are of yhe highest priority, it is well known that we need to hurry up and get there, and get the temperatue going back down, however possible(within reason), and every 5 mins matters
man i remember being the dude having to remove all the stock out of those freezers when the freezers died
yea, thats alot of work!
I guess it's better than that blood red Georgia sun going down!
Sounds like your working at Kroger lol 😆 🤣 😂
If Gordon Ramsey was a Food Safety Inspector and saw all that food that's supposed to be frozen, sitting there, he would be absolutely furious. He would say something like: "Bloody Hell! You can not, sell any of this now!! If you do, you'll kill someone!!".
God this brings be back to my high school grocery store days, I was stocking in the section next to the freezer section and was used to the sound of the refrigerant running though the pipes but one day didn't hear it the entire time I was stocking (about an hour) so I go peak at the thermostats and they weren't high but they were usually locked at about -10 to -5 but they were getting close to 0 so I went a told my manager that the freezers might not be working and they might want to call someone and his response was: "What are you doing in the frozen section, you're not supposed to be stocking there right now, get back to work we have alarms and they will go off if something is wrong" well we come in the next day and the whole frozen section is roped off and all the food in the front and back ruined because the alarm system failed and didn't go off until everything was ~50. They didn't even acknowledge that I was right and even threatened to write me up for "wandering around," only worked there about 6 months and finally quit and never looked back but god management was incompetent.
wow, what a jerk man. yea, i dont know what happened and how so many hours went by, and 3 different shifts of managers missed it. theres the night crew that obiously added stock to the aisles, plus the scheduled manual checks every 4 hours. its not my place to tell them to toss out $150-250k worth of food. thats their decision
I would sit there and tell them every time the temp would fall but they don't care, "I'll let management know" and when it finally becomes an issue cause a customer complained that the frozen stuff is squishy it's too late to save the products by moving them to the storage freezer... "Why didn't anyone notice this or say anything?" Points to the 3 lead clerks I told about the issue. (Not to mention the alarm going off every 10 minutes on all the walkies "low temp warning for location")
I work at a grocery store and I swear we monitor those temps like a hawk 😅 got the whole store wired to an alert system that does a callout over the PA system every 15 minutes until a manager checks up on it
I feel ya. This is me, at my work place. and we only have one unit!
For a fully stocked freezer to be room temperature inside, all product inside must be at room temperature as well. All of that product is bad now and has to be thrown out.
No idea why youtube decided I needed to learn about how supermarket coolers work but darn if this isn't interesting! Think I'm gonna stick around and see what I can casually pick up and fold into my writing realism (I write about robots and artificial environments so it'll help SOMEWHERE even if I'm not sure where exactly yet).
I think youtube's recommended this to me because I watch Plenty Difficult and nuclear/architecture disaster breakdowns along with carpet/lawn/drain/death scene cleanups and this particular vid intersected between a Big Oops and commercial cleanup service.
@@neoqwerty that's cool and very interesting to know, that youtube recommended it to you. Thanks for the comment
that store suddenly had a buy 1 get 2 free deal on anything frozen xD
If i was that store i would be selling all my frozen stuff at cost or even maybe at a loss just to get rid of it before it goes bad.
It went bad long before the tech arrived. Everything was at 44°F, well above frozen.
At my store they would have called the day i went down because there is an audible alarm and those fridges would have been stacked with dry ice to maintain temps. These guys are going to kill someone with that food.
"how did nobody notice its not working" bruh its wallmart bruh
Interesting to see the perspective of this at a big chain store I don't know anything about it but it was pretty cool
This happens at trader Joe's like every week. They buy used cheap freezers.
@@KevinAugustt yea that's bound to happen.
Prob not paid enough to care.
hope none of that food went bad... cool troubleshooting video!
i bet they had to get rid of it all frozen food has to stay frozen anless your going to cook it right away and plus it was unfrozen 21 hours :(
Look at all of those alarms being completely ignored!
21 hours whoever is in charge of running the store should be fired I'm sure the Dairy department manager told them about it and they ignored it
Ohh, when he said it was 4 30 and the freezers had been down since 7 30 PM, I thought he meant it was 4 30 AM and was thinking like "some of that stock might still be frozen".
But NOPE, it was 4 30 PM the following day, that's SO much food being sent to landfill.
@lesigh1749 yea, lol. 21 hrs the rack was down from 7:30 PM the night before, through the entire night and morning until it was restarted by me at 430 PM
in germany some of the alarms will get directly transfered to the Branch Manager of the store.
I think that many stores over here also have that set up too
I would wear some kind of ear muffs to block out all that humming noise. I've been in boiler rooms before and they are not quiet. If they were then there'd be problems. I just couldn't concentrate with all that noise 😂
Interesting how videos of this nature pop up in my algorithm. Not in the HVAC/refrigeration business or supermarket business. The delay in calling for service is not surprising. The managers in a lot of places like this is never on the ball. One presumes that there is an alarm indicator somewhere to where a store manager would be informed of a failure. That would be tens of thousands of dollars in lost frozen food items. Have never seen the behind the scenes of a supermarket, YUK!
@kennixox262 that is interesting about how it pops up in your feed. Thanks for the comment
I can't think of a situation where a supermarket now-a-days would be opened up without a standard alarms system to monitor all of the temps, compressors, everything in the compressor room really. I don't think the insurance company would provide proper business insurance to a supermarket without having those monitoring systems in place. The monitoring systems were very sensitive and that's the way H/O wanted them installed. If a cooler went down and nothing was done (which never happens in the real world - it's always dealt with right away because of the monitoring systems), that store manager or the assistant manager in charge at that time would lose their job (and I'm not joking). For an assistant - they may never make it to store manager level as this incident would hangover them for the rest of their career, given the costs involved.
@NeilHyndman that's interesting to heat about. How it would be handled by the store and district, if the alarms and monitoring would have done what they are supposed to do. There is no telling, really, what all took place before I arrived around 415 PM. It came in as urgent, 17 doors no airflow, and did not describe what I encountered. Upper level management on the district level, I'm sure did not know. It allowed onsite all the way until 5 am the following morning.
Is that a Rack, where if one Condenser fan goes down, and the coils are a bit dirty, they are in trouble? One of the worst designs I ever saw. A little extra sheet metal during the build would have been better.
and that store will turn around and sell all that expiring product to unsuspecting customers.
"We never call you because you always expose us on RUclips, that's why we so late" 🤣
@@MiyazakisPVPexperience No, i dont expose anyone. I do my best to keep the actual store chain confidential on a video per video basis. There are some viewers, that have seen every video since I started, that I'm sure can recognize and could maybe identify the store. But the average viewer shouldn't be able to
@@HVACRServiceTech I respect that a lot, keep up the good work.
But to be fair I was joking lol. I know you're not doing anything maliciously, it's just a joke to imply embarrassment from those guys, especially with how swiftly you resolved everything for us to see. Cheers!
@@MiyazakisPVPexperience thanks. Im glad you enjoy the vids!
Damn, 2nd motor got really pissed off lol
Who is in charge of calling you guys? They ass is getting fired 🤣🤣
Commercial refrigeration on the blink at a grocery store😢
With so much electronic monitoring today, do they have remote monitoring available so that they dont have to depend on some teenage kid stocking the shelf? It would prob be worth paying for a monitoring service so that you guys get alerted right away
@@mrfoodarama they actually do have remote monitoring and a very well-known prominent company, big name in the business that actually monitors it for them. They usually never miss a beat and always call when they need to. I don't know why it wasn't effective this time. There's things that could have affected it like the alarm set points being raised up very high because the cases are so old in the store is so old that they don't work like they used to. But this far exceeded those and there are actually alarms that you can see in the alarm history that I show in the video that started occurring shortly after everything stopped working ... The high discharge pressure alarm should have triggered a phone call
As someone pointed out, the level of engineering is really cool. I’d have loved to seen a set up for the 1970’s and what they did back then with out all the electronics. Maybe go back to the 60’s, when a real HVAC tech could blow cigar smoke in the in the managers face, and let him know “I run this shlt, I’m thirsty, get me a beer!”
Is this a widespread thing? I’ve been to multiple places in multiple counties with refrigerated goods, but the entire freezer department wiped out and taped off.
@Real_Moon-Moon No it's not very widespread or common to happen.
@@HVACRServiceTech
Weird, I’ve seen several stores with downed freezers. There was no power outage either.
It's probably because whoever owns the store is cheap and doesn't want to spend the money getting serviced until the last minute hence why it was probably down for 24 hours
These techs & repairmen, act like they come straight out, when a store call for repair. Ive worked in grocery stores & it takes them days to come out & look at things & fix things. A store is lucky as hell, if a tech come that day or the next day.
@2078smith it doesn't take days to respond, lol. It depends on Who you're calling, where the store is at, how much of an emergency it is, what the notes say on the nature if the call and how backed up we are. If I am not on a job and an emergency call comes in, I respond right away. This didn't come in as "highest priority, entire frozen section down and 50°" either. Maybe not everyone responds the way they should, but I try to
absolutely people ignored the yellow ribbon and bought freezer items lmao. Happens often that people just ignore things like that. "Hey so this frozen pizza I wanna buy isnt frozen" really? almost like theres yellow tape meaning the freezer isnt working
manager droopped the ball
I saw this happen at 4 kroger stores near me within weeks oc each happening. I feel they somehow burned their entire stock for profit.
wow. really? thats a big coincidence. kroger had their own in house refrigeration service dept
Good ole safeway.
At some places employees just don't care and prefer doing little as possible for their hourly pay. Those type of people is not going to tell those in charge that something is wrong.
One time walked in our local Walmart and went to buy some small round flat bread to make home pizza like I do now and than. I seen the entire lot of them was molded all over and was the color of a green bean. Took picture of the entire self of those flat bread. I ended up posting the image on Twitter and ended up tagging Walmart HQ with the store number to boot. lol
Could I have went to the store manager and told them about it yea I could have. But I liked my way far better post it for everyone to see even Walmart HQ.
I can guarantee you that even if employees tell management, management doesn't always care. My Target had black mold behind freezers for days before finally going back there to make someone move them and clean them. The whole market team notified them of it but wasn't allowed to do anything until it was "convenient" for higher ups.
Maybe they would care if they were treated decently. Or maybe they did care but they didn’t have the authority to actually do anything about it.
Let me guess, Kroger!
Big chance they never really checked upstairs... Lights are on, means the fridge is working... right...?
Somebody raised the alarm and called after people started to show up at the register with, or complained about defrosting/defrosted products, I think.
I'm from Europe and we use C not F scale and bar not psi so the numbers don't mean much to me, but I could tell it was too high and called in way too late -previous 2 sentences tell you why I think that delay happend.
to prevent this delay, maybe add a red strobe light near the fridges that lights up if the system is down/faulty or whatever the 'call the technician' situation😉
No the lights are completely separate circuit. The lights can be off and It doesn't make any difference with the refrigeration. I don't know what made them.Decide to find me call.But apparently they never got notified that it was not working. But they have checks that they're supposed to do at 1 AM 5 AM and 9 AM which apparently never got done.
@@HVACRServiceTech I get the lights are a different circuit, but I could imagine some store employee thinking that (especially if they are not 'seasoned' if you get my drift) -one might think it works like the self-contained one at home
@@Wrecker3D oh, I get what you mean now, lol
Yeah, luckily with ours everything is remote so we can check from the local computers.
A great example of FAFO!
Will all that frozen food need to be thrown out?
Yoo I got an embraco 1/4 hp 134a replace compressor but having issue wit the compressor starting and pulling 23 amps and over load clicking in and minute will pass and will retry and it will start normal compressor model ff 8.5 hbk , last compressor was doin same thing
@@hh-oq8gc what is compressor installed in(Make/Model)?
What pressures are you running?
Was the old compressor not too old?
Is at a TXV or a single feed Cap Tube?
If I had to guess l, I would bet that's the Cap Tube needs to be replaced due it being plugged from a previous or even possibly a present high condensing temp situation. R134, when it is subjected to extremely high temperatures, it cannot withstand that the way other refrigerants can. The refrigerant breaks down and forms like a calcium resembling type of powder, that for some reason likes to accumulate and stick to the inside of the cap tube. On more than, I would say, a dozen occasions... I have had exactly what you're describing happen to me. It took me awhile to understand that every time I have this cap tube that I could not get unplugged it was also the case that the condenser coil was extremely plugged. I've gone up to units with dirty condensers and cleaned them and then found that they still don't work. Could never get the pressures to stabilize properly.
If you are running medium temperature application, so like a cooler, since you can't get the box down the temperature, you're going to be having a suction pressure somewhere between 40 and 55. Maybe a little more maybe a little less. And your liquid line pressure Should not be more than 130 or 140. With these kinds of pressures everything will be flowing properly. You should definitely not have a pressure like 185/20 with a box that's 60 degrees
Anyways let me know the pressures and what kind of unit it is and we'll see what's up
@HVACRServiceTech good info bro 👌 it's temps 32 and 38 maybe cycles 20 times working properly and all of sudden it don't start trys to start pulls 20 amp on common wire and over load will activate drops out and then it will start perfectly, pressures 110/14 , I had a used tecumseh compressor I ended up replacing brand new compressor embraco wit a used tecumseh and the problem resolved I'm thinking bad compressor they send me never seen that issue on brand new compressor ,it was like a rotor lock
Well that's good you got it running. Your pressure seems a little low to me, I'd rather see closer to 135/20-25 at setpoint temperature. Could have been overheating the compressor little-by-little being if it was undercharged.
Did they trash everything in the freezer ?
I don't know for sure
The scary thing is they prob continue to sell all the items.
It cool see how it work.
We humans waste so much food…
Dude they sold stuff while all those alarms were going off. Don't tell me that refrigerator alarm don't trigger the alarm system. I do so many TJX stores service calls and their alarms are hooked up to everything from the water meter to the pressure plates behind some registers
I've never looked at the thermometer before. I guess I should.
yes, looking at the thermometer, if you're going to be buying frozen food, is a good idea. If it's above 0, you got a problem, Unless it's in a defrost cycle. The best way is to feel something soft like ice cream or a burrito or anything that's not in a box to feel if it's hard or if it's not.
@@HVACRServiceTech I do use the feel method in my home freezer sometimes. The mere act of grabbing something while stuff gets moved around allows a feel. Maybe I should put a thermometer in there too.
I can hear a little bit of Rod Stewart in the background in the beginning
gonna have to throw all the foods away that were not cooled :(
Expired and freezer burned. Yum
Soooo, are they still selling the fish sticks?
Wait… I’m confused.. are you working there? Did people let you do it?
yes, i was the technician called out to fix it
Ooh freezer burned product