Norwegian Premium Economy Review: DISAPPOINTING!
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- Опубликовано: 17 май 2019
- Here's my Norwegian Premium Economy review, onboard a Boeing 787 Dreamliner from Seattle to London.
I was looking forward to trying Norwegian Premium Economy after hearing some positive things about it. Sadly my experience was not as positive, and an uncomfortable seat and surly crew led to a pretty disappointing flight.
Airline: Norwegian Air UK
Flight: DI7132
Date: 8 April 2019
Aircraft: Boeing 787-9 G-CKWC
From: Seattle (SEA)
To: London (LGW)
Departure: 14:08
Arrival: 07:17
Flight Time: 9:09
Seat: 6A
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Great video 👌
I do hope you have watched this appearance by Louis CK regarding the miracle of flight. Yes, I know he’s been now deservedly exiled due to his past behaviors and the #MeToo movement, but he’s dead on about how incredible it is that we can travel from Seattle to London in 9 hours:
ruclips.net/video/nUBtKNzoKZ4/видео.html
Noel Philips: inflight Video Great Videos. I like how your videos show more if everyday stuff than some of the other high end stuff only. I fly business and the like when I can but don’t always want to spend the amount when there are other options. Norwegian is disappointing but like you show there are others that get great things done
Tu Aquest D'estiu Nos Vamos Viatge A Mahón i Es Castell
its norwegian its a low cost what do you expect jeez...
You're being way too harsh. Norwegian has never called this business class, and nor will they ever call it that, and you shouldn't compare it to that either. It's a fairly cheap, premium economy option, nothing more, nothing less. I thought it was perfectly acceptable the couple times I have flown in their premium economy across the pond.
21:20
Same here! This was actually cheaper than some economy options the transatlantic flights i looked for last time I flew, love it!
@Ryan Moroso I've just checked their site and they call it Premium. No mention of Business.
Ryan Moroso no they aren’t. It’s never been marketed as business class. Trust me, I work there.
I just flew this exact flight with the same seats and let me just say that if you are used to flying economy like me that you will love these seats
Agreed.
yep
+1, Noel is such snobbish :)
@@victor1337 I don't get the hate on premium economy. That's the minimum class I'll fly. I'll always book prem. then try to upgrade myself to business, but if I can't, I'm perfectly content flying 14 hours in prem.
Fr I loved em
I assume the "weird ramp thingy" is way safer than conventional stairs, and also accessible to people in wheel chairs?
The answer is B, and also it avoids people cramming into eachother.
yea but there is no ramp like that in the united kingdom so he was surprised to use something like that
Just because the UK doesn't comply with Access Requirements, doesn't mean the rest of the owrld shouldn't..!
@@delboy7039 European countries have other means of getting wheelchairs on planes, a truck lift similar to the catering ones, which is wayyyy nicer.
@@rhodriowen7135 They have something similar at Glasgow Prestwick Airport, but I think for smaller aircraft. And I believe somewhere else too, maybe East Midlands?
I think the "weird ramp thingy" as you call it, is actually a genius design as it lets all travellers board at the same time, able bodied or not.
djblu2003 also it stops the backlog on the taxiway
and some people can have a really hard time with stairs and then hold up the line. ramps keep it moving.
Actually, I’ve been on those a few times and they’re incredibly steep and narrow. Seemed like the wheelchair folks were holding on for dear life as they were wheeled up. At least with a jet bridge it’s a gradual incline/decline and there’s some wiggle room there.
Sara Martin I believe he was comparing it to the stairs that the use, as they didn’t have any jet bridges available.
Ben Shaw That makes sense; I’m just a dumbass. I forget about air stairs because (I’m not sure how I’ve avoided it) I’ve never had to use them. I do, however, have a strong disdain for those ramps. 😂
The ramp to the aircraft is called an aviramp . I work with easyjet at Gatwick and we use them quite a lot . Keeps the passengers contained on the ramp so they dont go wandering around , also easier for wheelchair passengers as there are no stairs
olihenry As I posted above, U.S. Law is quite strict now about making accommodations for the disabled. These ramps are standard at all airports using tarmac boarding in the USA.
Great idea! I like the look of them.
They also use a smaller version of the Aviramp in Newquay. Pretty nice, since it avoids to get blown off the steps. At least, I always associate Newquay with strong wind.
I think traveling with your wife they ( the air-ramp) would be brilliant and allow you to load on the plane like everyone else and not made to feel like annoying baggage like you have been with other airlines. And traveling back to the states with the wife and kids in Premium on Norwegian is gonna be lots cheaper than BA Business and maybe even the same price as BA Coach.
People wander if they use stairs to walk.up to the plane? Huh
You can’t really expect emirates style of service on a budget carrier
Agreed
jeterwilliams emirates isn’t a budget carrier so no you can’t
@ Earla : tell us how you REALLY feel. Don't hold anything back
Well said. The airline, is voted the world’s best LC, long haul carrier, by passengers, thru Skytrax, for the last 5 years. On the airline top 100 list. Norwegian ranks as number 38, better than any American, legacy carrier. And far above its main competitor, full fare airline, SAS. (No 65). Millions of passengers opinions, say a whole lot. 1 person’s , close to nothing.
But when a budget claims to have that service, it needs to be reviewed
I find it interesting how people take a budget airline and still believe they’d get a business class service for their small buck.
Newsflash - you’re not.
I got better service on Norwegian economy flying ARN-FLL than i got flying first class GRU-LHR with BA.
the ''usb'' socket on the side is actually a button to extend the footrest, to make it the correct length, and more comfortable even for taller people!
Erika Åkerblom correct Erika 👍 I was surprised he confused it with a USB charging outlet 😂
My god, you complain a lot. You can actually press that foot rest down, and it extends quite far down actually.
William Lau then put it away 😂😂
William Lau the foot rest goes away easily smh
William Lau I’m 6’3” and I fly all the time.... thanks for your opinion 😂
William Lau have you ever flown norwegian premium?
William Lau the foot rest doesn’t come out unless YOU make it 😂
Good video as always - but being completely honest this is the first video of yours that I think it was obvious that you usually fly in higher classes and I felt it tainted your review of Norwegian because it's not as good as your usual class of travel - despite being a completely different class of product.
Premium economy to me is just a different seat with a bit of extra room and some free drinks, I think you appeared to be expecting a bit more but for the price. The seat comfort is completely subjective and I think the food quality looked acceptable for the class and fare. However, I agree that the crew not coming to serve drinks is a bit naff and should be improved but I assume if you had used the crew call button - or just gone and asked - they would have served you.
I'm a big fan of your videos though and I am looking forward to the next one :) safe travels!
totally agree
@@ThatPerthFan I understand your point of view, but this is an inbetween version of Economy and Business Class - if you want better food, better drinks, the more attentive staff you simply book business class on a standard carrier.
I would be interested to know who "most" of the carriers you mention are. I am struggling to think of any carriers who offer premium economy at this price point. One carrier that comes to mind is Thomas Cook on their transatlantic Dreamliner service, but their premium economy doesn't include seats as featured as this (simply slightly upgraded standard seats with a bit more leg room) and costs significantly more. I cant comment on the food or drink selection though.
@@juliettebravosprteam4072 Hmm well if that is the case, I would agree that this should be changed to premium economy on Skyscanner - it certainly isn't a business class level product by any stretch.
Though I would still argue that with the amount of travel Noel seems to do, he is pretty up to speed with the various offerings by other carriers - so I doubt this is a case of him being tricked into what he thought was a business class ticket.
Yeah Because Norweigian is a really good airline. But I am not used to fly high class so my standard is not sky high I guess. But Love Norwegian.
Agree. On US carriers that I have flown, "premium economy" is code for "we have a handful of seats with a couple of extra inches of legroom so we can get an extra 30 bucks for them."
I flew the same route but in economy, I thought it was great for a budget airline. And my food actually appeared when I ordered as well as the flight crew were kind
My favourite budget airline by far
Sorry Noel, BUT A POOR VIDEO. Its Economy, with more leg-room, not Business with lie-flat seats.! Should have done the trip the other way around..!!
D Vickers he’s intitled to his own opinion
entitled*
And yeah, he is entitled to his own opinion, however this is a review video, so it’s not entirely about that, it’s about how he thinks others would enjoy it generally speaking. However, I do agree I think he was a bit harsh.
The more leg-room doesn’t seem like much... I’ve never flown on Premium Economy, having always been in Business or Economy - but I’ve walked through many cabins, and I’m sure I’ve seen a lot of Premium Economy cabins with a lot more space than that.
Norweigian offer fantastic prices, so I can definitely accept their premium economy not being as polished.
Norwegian is a cheap 'n cheerful carrier Mr. Grumpy. You get what you pay for.
I flew premium once and liked it so much I just bought another premium seat on Norwegian. This is what I've been needing. Business class is too expensive but economy is too rough on my old bones. The price is outstanding. Love it!
IHeartCryptoverse I totally agree!
IHeartCryptoverse and they have some unique routes!
Norwegian gives you a wider seat and more pitch than economy. Most premium economy seats in the US only give you a few extra inches of legroom ( no extra width). Not sure how he thinks he will get lucky to get an economy row to himself. Most planes I have been on have been full or near full. He did not complain about the cost of $666 vs $3000 for a business ticket for 9 hours of flight.
Except they forgot the cheerful 😂
The food actually looked really good and you had tonnes of leg room. I agree with another poster, if you are use to flying upper-class then going back to economy will be a shift, but try and be objective and remember, it's economy! Sorry, but that meal looked so clean compared to other carriers, it certainly was not 'dumped' onto you.
I find this review completely useless..
I'm not going to lie.. I found this comment thread very difficult to masturbate to.
@@M3rVsT4H yea man my dog didn't like it either
@@Niven355 You can't judge norwegian is a cheap buget airline yah big ash fat boy
@@tijanabanjac1959 Other side of the wall for you.
I find you useless
I flew Norwegian from Chicago to London and loved it. Really professional and comfortable. I didn’t sleep at all and it was a seven-ish hour flight. I’d recommend them!
I have flown many times between both LGW and Oslo to JFK with Norwegian in the Premium cabin and I can say that I have not experienced any of the issues that you mentioned. In fact I can say that for me the flights to JFK with Norwegian are for the costs far better then a number of airlines.
For the pricing of the flight, you do get what you pay for. I flew economy New York to London last month and honestly had a very positive experience. For what I paid I was expecting to get much worse service and although the seating wasn't the most comfortable being able to fly to London for such a low price compared to other airlines was worth it in the end.
This is premium economy though.
I think you've nailed it Christina. I can only afford to fly Economy - long and short haul - and I approach each flight with very low expectations. My main expectation is that the pilots get me safely to my destination. To me, anything else is a bonus. I've learned over a long life that the low expectation philosophy means never being disappointed! 🤣
I don't think he complains too much. He is telling it as he sees it; which is his job. I prefer honest previews than someone trying to tell us how great everything is.
Imagine complaining this much when you're in a premium ECONOMY class on a BUDGET airline. Sheesh. We get it you're entitled to your premium first class service.
Yes you are right! Norwegian is one of the best BUGET Airlines but still he cant complain
I actually love watching your videos! It’s great that you use different classes of travel as other channels tend not to, keep up the great work and videos 💪🏻
Disappointing compared to what, a larger carrier? Have you every flown United's premium economy. Much worse. You only get a few xtra inches of leg room. I don't think Norwegian's premium class is all that bad considering the price one pays.
Well, don't be so cheap & next time fly British Air. You complained alot. The flight did not seem that bad.
Richie H. He has a right to complain alot. Especially when you pay a business price for a low-cost premium economy.
Well it is a 9 hour flight in economy, premium or no it's still economy. Can't be really that overly surprised with the lack of comfort but still the inattentive service is quite disappointing. Their pricing is their selling point I guess.
Lufthansas economy is pretty amazing
Shawn Jefferson bet it costs 3 times as much tho
You think a dam airline budget like fudging emirate get ur comment to bleach
@@ala0284 You can't judge if you dont even know how much it cost big ash fat boy
... HOLY God old me dude... Not knowing what opinions mean.
I've only ever had great experiences with Norwegian including the 787 to NYC several times
Me too
"the weird ramp thingy", its prob benefite disabled people. We can just walk up anything, but a ramp simplifies the life for others. Its a great idea, steps can be hard for people of all ages.
Have you flown with Thomas cook from Seattle or long haul Thomas cook anywhere? Another option then Norwegian
Thats the thing with these flight reviewers... they have been living the high life in business class and 1st for waaay to long that they have lost all touch with reality, they swan around talking about wines on menus and free aftershave, watching them review flights is about as useful as reviewing how great it is to drive a Bugati because im about as close to driving one of those as I am to flying in 1st... or business... or premium economy.
I mean, he's stated before that at least half his flights are still in economy, and even if it's not that high I doubt he's so totally out of touch that he can't even fly premium economy anymore considering I've seen him view economy flights positively before.
God, I agree with this so much. I don't even know why I've ended up here. I took a vow to stop watching any of these flight review videos. The vast majority of them spend the vast majority of their time in Business class churning out videos watched by people who will never fly Business. They just pick up the RUclips money and spend their lives flying around the around being pampered while we sit and watch them do it. We are the mugs for watching them.
Not true at all. You should see his other reviews, he seems to be pretty comfortable in economy. So, if he says NOR's premium economy was uncomfortable for him considering his height, im going to assume hes right.
1:30 is all the food in the lounge free? What about drinks?
I just want to take a minute to help anybody out there who plans to fly on norwegian in their premium class, as i fly with them often. Noel your review was honest and excellent. I respect your views and experience.
Norwegian is a LOW COST airline (budget long haul carrier). I often see people’s comments comparing it’s premium ECONOMY to business class. This is not a business class product. Headphones are given out for free upon request in Premium only. The little black USB port in the Side of the seat is actually the foot rest extender and not a USB port at all. This might have made you a little more comfier.
With norwegian being a low cost budget carrier the food isn’t going to be the best in terms of portion sizes but does the trick. They also have a great snack bar to order, sandwiches, drinks, snacks and more. It’s weird the crew didn’t bring drinks that you ordered on the screen but you had a front galley that is for premium. Push the call bell button or go up and ask for a drink.
My last big thing is if you don’t ask the crew then you don’t get. Ask them if they provide headphones, ask them how the seat works. Ask for extra blankets to make a pillow or bring your own. They are happy to oblige. The crew are all over the plane. You just didn’t bother to get up and look. You were filming a piece of the front galley and I could hear the crew talking.
And finally to end this little comment, people’s experiences are different. Noel may not have found this the best but whoever reads this and books with norwegian, you might find this just perfect for you.
What is actually very disappointing is that the great video's you used made are no longer on youtube. It's not for the fans anymore, it's for your bankaccount. Time to sign off. Here, at instagram, at anywhere. Enjoy the first class rides as long as it takes. Wishing you all the best.
Complaining about not getting free stuff anymore? How entitled are you.
Honestly, I love your videos but don’t get this one, I’ve flown a Norwegian myself several times long and short haul, and never had one issue! It’s probably Crew based , ordered several things in one flight to JFK and back and everything arrived within minutes if not within a minute. Seats are brilliant probably just your height doesn’t help you.
So personal opinion doesn’t match on this video but try and make more positive outlooks 👍
Just curious what equipment you use to do on channel? Perhaps a video camera, GoPro and a desktop capable of video editing?
I'm sorry you had such a rough time at my home airport of SEA...hopefully you'll make another trip out to the pacific northwest and have a better experience!
Always love watching your video's, thanks again
That looked like a good flight, what a beautiful day for flying. I wish all of my flight experiences were as easy. I hate turbulence with a passion!
the crew get paid about £12k per year, what more do you want?
10 years ago London to Seattle for £500 would've been considered very cheap, even for economy class
“As we climb the weird ramp thingy at least we got to get a great view of the massive engine” Oh yeah maybe you did but we didn’t.
You have improved immensely with your Narrating and Camera Stabilisation! Cheers!
Always a pleasure watching your videos, your living the dream sir.
Flew economy with Norwegian when going to Vegas. Wasn't the worst flight I've ever had but you certainly feel a bit worse for wear after 9 hours. Can't say I had any issues with service from cabin crew
Hi, what software did you use to show the flight map travel? Thanks
Just curious, did you price a trip home out of Portland or Vancouver?
At one point, it sounded like your expectations was that you where getting a Business Class product. On a LCC, what would you expect? They are a great airline, especially for the price.
Do you ever get a reaction from the airlines? Great review!
Great vlogs mate. Ex EK crew here. Stuck in Georgia, wanted to use this as a base this summer to connect with Middle East, Europe and Asia. Instead, borders remain closed. Mental times. Loving watching your reviews. The PIA one made me laugh, mask down the side. Well you got there in one piece minus the beer haha. Cheers
i am so glade you got back to the uk do youlisting music or tv movie too??
I would not expect Norwegian economy to match up with virgin business - it was cheap in my view. I regularly do 13 hours from BKK to LND and on BA in business and they rarely come round
How much time do you spend travelling? I don't see very many vids of you with your wife and kids, Do they ever come along or are they usually at home?
I tend to be away for a 2 week trip every 3 months. The rest of the time I'm at home with the family.
Dude you even moan about the weather at LGW!
I travelled to Copenhagen on Norwegian two years ago. I always felt as if I missed out by not booking Premium Economy. Now I realize that I didn’t miss anything. Thanks Englishman.
Ugh. I feel like that in all my long haul flights. Can't seem to sleep whatever I try. Landing in Gatwick doesn't help either I'm sure. It's my least favorite airport in Europe.
I take 2 Benadryl when boarding starts and am alone to sleep fairly well.
Noel, the sunset before landing into Gatwick was the highlight! What am amazing sight to witness from the clouds above! Excellent review of Norwegian and I will skip trying them, thank you very much!
Norwegian are a LLC can’t see the problem for a premium economy flight. Have seen lots of Norwegian and this is the first time the crew have not delivered. It’s quite simple to go to the galley and ask. £509 against £3000
Robert Wagner For a premium price I want the crew to be at my seat when I push the button, and not to go to the galley!
Gabor Nagy it’s £509 premium ECONOMY for £3000 you get that kind of service. Premium economy is just a bigger seat
Robert Wagner The problem is, that often norwegian does cost £3000, but the service is 👎
I think you were super over critical I have flown with them LGW -SIN twice in Premium and we got pillows the drinks came as soon as you ordered them on the IFE system which I think is great and the seat and space is the best in the business as far as premium economy goes, yes you were very unlucky. Maybe you would have been more comfortable in cattle class which it is at the back try it next time you will wish you were back at the front. £3000 or £550 no brainier.
well he didn't so of course the experience is different to yours.
LGW-SIN no longer exists so just shows you the viability of their model. £3000 or £550 may be a no brainier for the passenger but the £550 fare doesn’t make the airline any money. Won’t be long before the entire airline goes under because their model is unsustainable. Either that or they stop their nonsensical vanity project which is Long Haul and concentrate on the Short Haul.
Did you not get pulled up for using a camera in customs / security when you landed?
What's the price difference between premium economy and buying a second "comfort" seat in economy? I'd find those fixed armrests to be a pain in the arse.
Walking up the jet bridge and seeing the engine close up would have been good enough for me
The ramps up to the aircraft are helpful to the elderly and disabled passengers. Very nice to see more airports with improved accessibility.
Wondering how often Noel needs a new passport or if the UK allows additions and how many there must be!
I think that people who say “nobody cares what you think”, fancy their own mother
Nobody cares what you think.
@@dingledangle265 🥶🥶🥶🥶🥶🥶
@@dingledangle265 you won’t need to care what I think after I spin your jaw into next week
@@Jordan-ko7me lol TOUGH GUY..
@@dingledangle265 ok tough guy
If you don't mind dishing out €100+ more per hour during the flight, go for BC on a legacy airline.
I can tell they don't often update their movies selection. Same movies I watched during my OSL - JFK flight at the start of april.
Interesting video Noel - may I ask, why are some faces blocked out?
Norwegian got in touch regarding the video. They threatened to have the video removed due to there being cabin crew faces in the video. Interesting that they had no issues with my other, overwhelmingly positive videos around them, but on this one I had to do this or face the consequences. 🤔
We use them ramps at my local airport, they’re called AviRamps
I do like Sea-Tac Airport, but sometimes it is so incredibly packed with people and aircraft, it appears to be operating beyond intended capacity. This airport badly needs substantial expansion projects. A few are happening so hopefully this airport can get some relief. The economy in Seattle has been very hot for a long time and it shows at the cramped airport.
I love these videos are so good xx
That shot out the window of the rising sun and the two oncoming airliners ... Magic.
You are the first you channel I’ve ever subscribed to. I enjoy watching your videos. My parents lived in Tacoma and I live in San Diego so I’ve been to that airport many times. Luckily most of my experiences were positive. A quick 3 hour flight and no time zone change. I always flew with Alaska Airlines and had good experiences.
I appreciate that!
Congratulations you booked a flight for 500 dollar if Norwegian not was low cost Carrier then you whould pay 3000 dollar I mean come on they are low cost if they weren't low cost then for sure it whould be better but then it would be more expensive
Do you prefer norweigian premium or economy on virgin or Ba economy
the boarding situation was just like my experience when I flew short haul on a Norwegian 737 from Stockholm to Copenhagen.
That was very interesting !!! Thank you for sharing !!!:):):)
Noel it’s said that if you expect it like business then you are going to be disappointed but if you expect it as a bit better than economy then you won’t
Myself and my daughter did Dublin - NY on their 737 MAX before they were grounded. For 150 each in economy we had the whole two back rows to ourselves to stretch and get a comfy sleep. The cabin crew were very nice and friendly
Noel have you been to Chile yet? I went there 2 years ago from Heathrow to Santiago via Atlanta both ways with Delta and I have to say I was very impressed with Delta,the service and food was excellent.
I miss those long full inflight videos from start to finish like you used to do..
how long will the max 8 be grounded? I'm flying to Prague the 12th of July and I'm scared i have to fly with the max 8... also...scared to death of the thoughts on flying, i can feel my heart raise just by watching youtube videos of people flying!
What is the Name of the software, where you show the route?
Having experienced two very comfortable flights on board Norwegians Dreamliner I was very surprised by your comments! My family and I found the seats very roomy and comfortable! I think your missing the fact this is budget airline with prices quite a few hundred pound less!
How do you always manage to get a window seat? Would you still vlog if you didn't?
Why did you censor the screen at 9:26, 13:19 and 13:30?
you flew into lgw instead of lhr?
Fantastic views again! Yeah no service at all and the food looks very disappointing as well! You can also review your train ride! Thank you for the report! Look forward to next Saturday! Philipp
I flew in the economy class, awful seats but you get what you pay for. That being said the flight crew were awful. They didn't give me a meal, which I paid for in advance. They were so busy looking at their check list sorting out who gets a meal and who doesn't. Just plain rude.
Considering that some legacy carriers have premium economy where the only difference from regular economy is 4 inches extra legroom, I think Norwegian's is pretty good. It's weird that the food ordering system didn't work. I've always gotten my drinks within 20 minutes every time I've flown with them.
can you point out the disability access on the transport you travel on as every one cant walk up ramps
The meal reminds me of those we used to get for free on holiday flights to the Med on airlines like Britannia and Air2000 in the 90’s 00’s
@@visionist7 I miss BMI Baby and FlyBe.... used them all the time for domestic and short hauls to places like France Germany and the Netherlands
I don’t think if I pay for priority or premium “families” should board first. Sorry but what am I paying for?
Never flown with Norwegian Long-haul personally. The first time I flew with them was 9 years ago from Gatwick to Tromso, via Oslo... Their short-haul product was very good back then. However, it is a shame their long-haul product did not expand to the same level of service I received all those years ago on short-haul. However, Norwegian has expanded significantly since then with a dedicated 'Norwegian UK' subsidiary company. Perhaps a flight from Oslo long-haul would be completely different?
Was their no business on this flight? Because you were seat 6A？
There is nothing as beautiful as a sunrise at altitude. I never tire of it.
I wonder if a 'challenging' wait in a chaotic departure lounge can tarnish an opinion (at least initially) of a flight? Great video. I sell Norwegian a fair bit in my day job, so glad to see inside this bird.
Thanks for another great video!
When I saw this guy mumbling under the blanket I remembered the Louis CK Sitting In A Chair In The Sky sketch and it is marvelous!
21:39 Shaggy from Scooby Doo is on this flight?
OK.. I have to fly to Copenhagen in September.. Cheapest offer is Norwegian.. It is just a European flight.. Should I take a chance??? Help!