Be careful how you rate your passengers because it could come back to bite you.
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- Опубликовано: 9 сен 2024
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Unlike many Americans, I dislike driving. I always take a moment to thank my driver when I get into the car. It sets a better tone if the driver knows they are appreciated.
Every single driver in America should be liking this comment, point blank period.
Noir GuitarSuperstar Americans! Respect? 😂 very few
You go to a restaurant you tip them 15% but you get into an Uber where the driver spends for gas, maintenance and the customer expects freebies, that is petty.
Reju Koshy Alex that's why I tip neither. I got to be fair.
Reju Koshy Alex not a problem in australia
Reju Koshy Alex people only tipped the 15% because they're forced to do so, the food is already so overpriced, and if the boss doesn't give you more of what they are making off of you that's not the customers fault, you cannot charge the customer for high rates with me and then expect them to tip on top of that either the service needs to be dirt cheap or it just simply needs to be an all-inclusive price
People really need to stop expecting extra money just for doing their job we do a job and we are paid for that job you have no right to expect extra money that they voluntarily give you. Everybody has to make a living everybody has bills to pay,
Omar Cordero honestly I feel with the fact that prices are going so high, we already pay so much for the basic service with the profit that is made off of food sold in a restaurant which is unbelievable, and then they expect us to pay them extra, why did we already pay so much for the dish? Because service and everything is already included if the owner doesn't pay the waitress was adequately from what he's making off of them that's not the customers fault, either the food of the service needs to be super super cheap or it needs to be understood that it's an all inclusive cost you shouldn't be able to charge somebody $25 for lunch for some basic pasta dish and then expect to actually make $30 for either that launch needed to cost $10 so that you could leave a couple box or you need to be happy with the 25 bucks that you already squeeze the customer for, prices are going up so therefore tipping is going to go down and that is the reality back in the day when stuff was cheap people used to tip because they understood but now the minimum wage is getting higher prices are going up and people just need to be happy with the money that they actually make because we all have bills to pay
I tip 25% on average, to be honest.
When I drove a taxi, I had a passenger who was heading to a very wealthy area of the city. Just by the address he gave, I had assumed no tip and an asshole. Plus he was very drunk to top it off. He ended up falling asleep during the trip. But, after he paid the fare, he said, "Oh man, I'm sorry about the mess I just left for you." I had assumed that he threw up all over my back seat. It was a Friday night. So, it was busy at the bars and clubs. Anyway, I immediately got out of the car to clean the mess before it stained. And, so I could get back to work. When I opened the back door, there was five, $20 bills and no vomit. I was a very happy dude at that moment. Best mess I had to ever clean in my life lol
Eclypce blessing
Eclypce that's a really cute story :-) but in all seriousness though I do think it's important to keep in mind now days that as the prices of food and services are going up naturally tipping is going to be going down, when customers are being squeezed for more and more people just are not able to leave that extra few dollars as much anymore back in the day people could do tipping more because stuff cost a more reasonable price for it but we all have bills to pay and if somebody takes Uber every day to and from work for instance, if it say somebody spends about $20 a day on Uber that's already a lot of money when you think about it so that extra five dollars for it really adds up there's a big difference between $20 and $25 and that's only assuming that it was a smaller tip if you expect them to leave $10 A day meaning five dollars each way that makes it $30 that is a giant difference was and not everybody can afford to do that when you look at the cost of rent and everything else and the fact that everybody needs to save money for security and for their children's education etc. I just think that companies need to pay people more reasonably so that people can be comfortable with their salaries and then everybody just keeps their own money we need to stop being so stressed out over this Little exchange of a couple bucks here and there Uber needs to either give the driver a higher cut of the cost or they need to really significantly lower the cost of the service so that the customer can afford to tip more
Maybe the "mess" the passenger was talking about was his sweat.
I was so annoyed when my rating dropped. I am always so courteous and considerate with my drivers. To the point where if they're at the wrong stop I'll tell them it's fine, I'll walk over to them. I also have never been rude to a driver and ALWAYS rate 5 stars no matter how shitty the ride because some people work Uber as a full-time jobs. But I recently got a low rating out of nowhere and to his point the passenger can actually tell who gave them the low rating by how the average suddenly drops overnight it's easy to back track and find out who it is. I was able to figure it out and I am petty as hell, especially when I know for damn sure I am a good passenger. I mean my rating only dropped to 4.99, but still it is annoying. I mean, what more do these drivers want?? Massages??
Just give them a 1* back, keep these entitled drivers in line.
Fox but I don’t know who rated me 1 star. Otherwise I would rate them back with 1 star.
A rider has to act a total fool for me to give less than 5 stars.
Gary Phillips same here
If a passenger acts like a total fool you should THROW HIM/HER OUT of your car, instead of driving them to their destination like a total Loser.
Velizar Milutinovic what do you mean?
I'm usually quiet unless the driver wants to talk to me then I'll have a conversation with them.
I think Uber should not update passengers ratings until they have completed their's because I have really bad passengers that genuinely deserves low ratings but they would retaliate if I give them the correct low rating.
Adrian Forde very true
Adrian Forde what do you mean. pax can't see their ratings. I just tried it again. they have to ask a driver what their rating is... they are only now maybe learning that they are being rated. and mostly the low rated ones. "hey, that is probably why you have a 4.2 rating"
Patrick Tyrus You can see your rating.
First go to Help:
Account and payment:
Changing account settings:
I'd like to know my rating:
Adrian Forde agree with you, I also felt same driving with UBER India. one more thing ,I would like to add they should be able to see ratings after 5 consecutive rated trips, so that passenger would not be able to judge who rated them the lowest.
Adrian Forde uber does this on purpose. To keep people feom rating low to keep the platform good. They know damn well these passengers can see the low rating and rate you low in return. Oh well. I give everybody a 5 star. These ppl look to see what you gave them and will get your ass back. Umm. Not worth it. Everyone gets a freakin 5 star. Screw the rating system. I need money. 5, 5, 5. 5s to everyone. I couldn't care less. Haha. Uber knows this is a flawed system. They dont care. I dont either.
unless a passenger is a complete tool, I give them all 5 stars.
I do the same
I had a 19yo drunk white girl 3 nights ago who was loud & talkative. I pulled over and had sex with her in the rain, dropped her off at her friends house, she kissed me on my neck, she left a water bottle on my back floor, I gave her 2 stars. And she tipped me 1 measly fucking dollar.
Man if nothing happens in my ride with the customer that’s a five star for me!!
I never give a customer 5 stars, if the trip went well i give 4 stars, if i miss a turn or a few mistake i give 3 ,if they been acting like fool in my car i give 1 star , because ppl ungratefull mostly black ppl , many white ppl don't get angry for a mistake but black ppl will show u they mad and stuff
Neyola Respekte why would you give a lower rating for your own mistake ?
Then you get one that just don’t like you personally and give you a 1 star
I’ve given every driver good or bad 5 stars and a 20% tip rate, my score is now 4.6....wtf...not any longer...giving them the real score...there was an old dood who had no clue where to pick me up, he had a 4.5 rating....still gave him 5 stars....the scores should be weighted. If a low score driver gives me a score it counts as much as a high score driver.
I’m pissed off. I’ve just come out of A&E early hours in the morning. Had decent casual chit chat with the driver, nice guy - told him why i’d just from Hospital, he gives me advice on pills to take.
He drops me off, We say our goodbyes, and just as I step out the car, I see he gives me 2 stars?
WTF? Why? Because I didn’t tell you my life story? Because I wasn’t bubbly and enthusiastic at 6am?
I typically talk to my Ubers, however in the last few trips, I haven’t spoken that much during the rides - whatever it may be: sh*t day, feeling anxious for the event i’m heading to, or simply because I don’t feel like a whole conversation/talking too much. I noticed during these periods, my score rating went down considerably (from 5 starts to 4.4) I tested the theory, and started speaking again, immediately my ratings went back up.
I have since quietened a bit, and now i’m at 4.2. Honestly, screw some of you. I constantly gave 5 Stars to all my Ubers. It didn’t matter if he was shy, energetic, solemn, quiet or loud - If you are punctual, and get me from A to B - You have done your job and THAT deserves 5 stars. EVEN if you were late with valid reason - 5 stars.
As a customer, do I greet you? Yes. Am I punctual? Yes? Do I cause disturbance/am I a nuisance? NO! THAT should be the standard for 5 stars/a Decent customer. Or atleast 4 stars as standard, and 5 stars if you enjoyed their company.
Since the low scores, and especially since seeing for myself, someone who I actually enjoyed travelling with, give me such a low score for myself, I will from now on Score tactfully.
If I didn’t catch him rate me so low, I’d have walked away & given him a 5 star easy. Maybe even a bloody tip! I actually LiKeeed the GUY! DaFck.
He gave me. 2 - I gave a 1. Fckn Simple.
I’m so done with giving 5 stars as my standard.
Lyft you give someone a 3 star or below you will never be pair with them again on the system. Uber is 2 stars and below, apparently they want you to put up with more crap.
Really? I hope thats true, because ive had to give out some 2 and 1 stars recently..
If I give low ratings to a rider it will be 1 star, or if high rating it will be 5 stars, nothing in between.
Omaira Torres you will still get pared when you give 1 star with Uber. You have to request not to be pared again.
Lyft says a 1 star and they're flagged. As I understand it, the customer will be carefully reviewed for the reason. Too many 1's and they get deactivated. Not sure how many but at least we aren't the only one's that get punished.
Omaira Torres its a lie, I have given one star and saw them again, I recognized them
I got my first 3 star rating over the weekend....not sure if it was the lady that asked me for 3 dollars cause she was short on the cover to get into a nightclub (she was cincerely upset when I told her no).
Or if it was one of the two separate groups of people who tryed to get 7 Passengers in my Denali when I can only carry six.
I always rate five stars...even to difficult peaple.
I did learn my lesson tho...now I know not to start a trip til all passengers are in the vehicle (cause I think that if I cancel the ride due to too many passengers, the customer doesn't have the opportunity to rate me), where previously I would start a trip as soon as they started piling in....
It is frustrating people rate you low for not breaking the law and accommodating more people than you have seatbelts. I am already carting six people across town for eight or ten bucks in a very nice SUV(we only have x and xl in this market)...and they want more....
Just to let you know, that as soon I learn there is more passengers than my car can take, I cancel the trip even that they agree to have only what's allowed, reason is they will rate you low to get on you for not taking the other passengers. I cancel them and shutoff the apps so I don't get their call.
If you started the trip before all the pax were loaded and you got a head count, thats on you.
Rivercityrideshare you can still cancel while in the middle of the trip for any reason.
I let 7 people in my corolla last weekend. LOL First it was just 2 girls that got in, then people kept coming and coming. Then the dude that requested the trip was jealous because the girls were paying more attention to me and he also got visibly upset because my cell phone seemed to be better than his. LOL
Rivercityrideshare honestly the argument of how many people you're taking doesn't really matter if it's because the gas is the same price regardless if it was one person sitting in there or eight people sitting in there for so that's a really cheap excuse no pun intended
3 years driving for uber, i never pick up passengers whit score lower than 4.10. theres always a problem whit those passengers.
Remy Martin elaborate on what made him a jerk while in the car
Mr. McLovin That's because they get banned if they get lower than 4
So can you just cancel a customer once you see their rating. Or can you cancel for any other reason like it's too far away or you know the person and they don't go very far?
Mr. McLovin you're right they always a pain in the ass i never pick them up anymore
My rule is no one less than 4.5, in this case I don't get jerks or shot distance trips
I give 5 stars basically to all my passengers.
Passenger gets into your car without a car seat with a little kid, you are just supposed to grin and bear. Service animal sheds hair in your car, don't say anything because it will bring down your rating.
Person tries to bring small child without car seat, cancel trip and drive away.
You already drove almost five miles to get this ride and the fear of getting a lower rate, please advice practically. If uber has to make changes to rating please let them know that when you cancel a ride that there is a reason.
+Reju Koshy Alex For the carseat: It's not worth it to risk a ticket or break the law, just for one rating. So if I have to cancel or ask them to cancel, I try to use my customer service skills, and consider it from their point of view, and deal with it compassionately, and only say true, simple things.
Also, I wait til everything is fairly certain, and we've said our greetings, before swiping"Start Trip." It feels more relaxed and secure thusfar.
This was a really good point. I give out 5 stars 95% of the time, but i have given out 2-3 stars before for good reason but not realizing that they could just rate me the same way out of retaliation..
Im currently rated 4.96 btw, I was a 4.97 but a passenger gave me a 4 star rating and dropped me down...
I'm not a driver I'm a rider. If I see the driver giving me anything less than 5 stars they ABSOLUTELY get a 1 star. I'm a good passenger. I'm gentle with the doors I say hello. I'm in a foreign country and I don't know enough of the language to effectively communicate. Sometimes I just listen to music on my headphones and I'm quiet. The one time I legitimately gave a driver 1 star he was taking me for a ride for no damn reason IE deviating from the GPS ... I assume because I was a foreigner and he thought maybe I'd pay more if he extends the trip. I stopped the ride early after the 3rd time. Gave him a 1 star and wrote a note.
If a passenger is disrespectful or slams your door. Absolutely rate them down. If they are quiet and behave and are respectful of your car. Then you give them 5 stars.
I definitely understand that getting a tip is nice but I think it's very important to remember now days for that to Bing is not required, if you go in expecting to get extra money that the customer does not have any obligation to give you your going to be disappointed a lot of the time because the customers are real people as well they're already paying the high price of the ride was not everybody can afford to tip, and ironically, especially those who use the service frequently, maybe somebody who only uses it on special occasions for an uberBLACK can afford to leave a nice tip but that's not the case but for the average working person who maybe using it literally every day almost 50 if they're already spending $20 a day on Uber to get to and from work for that extra few dollars is going to add up very very quickly and make a very big difference to what they are paying on a monthly basis
This is not cheap for the customer, the fact that Uber for the corporation fifth should be giving drivers a bit more of the money is a whole different matter, I definitely think that Uber could afford to eliminate the tipping option of it and just give drivers for a bit more of the money in the first place and that would actually result in more income for the driver overall either that, or make the rides for much cheaper by getting away from the surge pricing so that customers would feel that they can afford to tip more often,
Lastly, it doesn't matter how good of service you provided them, but they are paying you for the ride and that's the thing that you're providing for a tip is something extra so unless you did something way way above and beyond the call of duty you don't have any right to really think about a tip from your side. This whole tipping phenomenon has gotten way out of control tip jars are now at drive-through's and everything, and it's so interesting how selective we are in terms of the industries that do tipping, we don't tip are doctors and they do way more for us than the person who handles our coffee out the window
I had two 1-for-1 star rating retaliations! They deserved the 1-star ratings for good reasons, but I rated them right after the trip and they rated me the same way! Now I give everyone 5 stars after every ride, but keep a tally of all my riders and note any notable deductions. I then re-rate them at the end of the shift.
the only time I give a low rating if the passenger ask or insist that I break the law such as speeding or puts me in a position where I'm in a unsafe situation. 4.99 star driver here 6 months
The only other reason I'll rate lower than 5 stars is if they slam my doors hard enough to rattle a window
Agree!!!!
True, and it seem a pattern that high rated pax likely not slam your door.
Dave
Maybe they're used to a very heavy door and slammed yours by mistake.
DaveYanakov that's ridiculous and passive aggressive. Maybe if all vehicles were the same,but they weren't. How is a pax supposed to know that a fiesta will whip shut violently when they're used to closing the doors on their f150, or whatever they drive. Seems like a petty move.
Again, wow. Our markets really are very different. I used to give out five stars for every ride. Then my star rating dropped significantly. I then switched to the school grading system of A,B,C,D,F. Now my star rating is a 4.92 and it still hasn't come down. I guess we can chalk it up to the difference of our markets.
that is why we have these fruitful discussions here and I certainly appreciate your feedback
Diego Escob I dont get it. Why would giving each person 5 stars make them give me a low rating ?
carlismycat
I think he means using the star systems versus a letter grading systems is different when you account for giving everyone 5 stars out of the hopes you'll get 5 stars as well.
The letter systems seems favor unconditional high reviews as opposed to the star system .
Can you elaborate?
many people don't know how to view their rating
I stopped driving for Lyft,but I felt like I was putting too much wear and tear on my car was the main reason.I kept a 5 star rating the entire time.I rated most a 5 because most of the passengers didn't give me a reason to rate them any lower.The lowest I had was a 4.9 and it went back to a 5 star the next day.The important thing is to be good with customer service,keep your car clean and smelling nice and to be very careful about conversations and what you say to people.
Rating system is bull crap, and all uber/Lyft got to do is make some simple changes. I get lied on horribly for absolutely no reason at all, cars clean in and out, don’t talk too much or to little in fact I let the passenger decide, I drive darn near perfectly, and still get 1,2,3 stars, it’s really discouraging me From driving people around... 3 people lied and said may car was dirty and smelly, my car smell like berries, my floor is vacuumed , trunk is empty and clean as a whistle, but they lie because they simply don’t like you. And this rating system is supposed to be fair??... we have an honest system in a dishonest world... makes me wonder do they allow this so they can have a reason to get rid of you when they feel like it?
Lyricdavilogy Ld, I know this is true for many drivers, thats why a dash cam is important to have.
Everybody gives me 5 stars when I drive in the daytime. Night time drunk drugged and sketchy people don't even rate at all sometimes.
Most of them dont know how to find their rating. Most of them dont care either, they know they can take a dump in you backseat and Uber will still take their money...
Kacheko absolutely, that's why to be honest with you the whole idea that an employee would write his customer is kind of stupid anyway I think it's just something ever came up with to stroke that ego of drivers to make you feel better about yourself is if you're less of a employee to compensate for the fact that they don't pay very well but the idea that you would write your own customer is kind of demeaning to you if you really think about it
A NON CHATTING RIDER IS NO REASON FOR A LOW RATING NOR IN NOT TIPPING.REASONS ARE DISRESPECT,INSULTS,RACIAL SLURR,GIVING YOU ORDERS OF HOW TO DRIVE OR WHERE TO GO AND SO ON,PUTTING THE DRIVER IN A DANGEROUS SITUATION AND SO ON...
Eating in my car or getting in after smoking. If you smell up my car and I have to air it out holding back my next ride they get a lower rating. One guy got in from after the gym and smelled like the worst funk ever, I could barely breathe.
jjmaze seriously?.......Maybe you should have a list of conditions before entry, then passengers can choose not to get into your car and request another driver.
You can change your riders rating any time you want.Go to earning,find your particular trip and change it anyway you want.even a month later.
sam park haven't tried
Dmytro Fonotov just found it! Awesome! Whats excuse do you give?
You can’t know if a rider is going to tip you before you rate them. Am I missing something?
I hope all passengers STOP tipping. Let all the drivers drop everyone's ratings and render this entire system useless. This is tip blackmail.
UBER
A Ridiculous Rating system that is totally unfair to drivers.
Penalizes drivers for cancelling dangerous rides.
Squeezes Drivers profits constantly.
I have a 4.79 as passenger even though I have never slammed a door, made a mess, been annoying, I am always ready at the spot to get picked up. Good idea to wait to see if the driver gave me a low rating for no reason and not leave them a tip.
this is the problem with social credit scores
As a passenger, I can easily figure out when a driver puts a bad rating as my rating goes down. I always update and change the rating of the driver from 5 to 1 star.
Yeah serves them right. Some drivers can be such petty pricks.
I got 4.9 with 2000 rated trips, a one star here or there doesn't make any difference to me.
If the rider is an ass they get rated appropriately.
Only new Uber drivers need to pay any heed to ratings, don't worry about ratings it balances out.
Exactly!! But I still feel Uber's and Lyft's rating system is extremely unfair. The passenger should NOT be able to see their rating for at least 2 weeks AFTER they have rated the driver.
I ONLY give out 5 stars or 1 star (or very rarely 2 or 3 stars). 95%+ of the people get 5 stars, and in my 1 year and 2000+ trips, I've only given less than 5 stars about 7 or 8 times.
In the past I've even given 5 stars to people who made me wait 10+ minutes and didn't apologize or give an explanation, but I may change these things. As you said 1 or 2 low ratings should not make a difference for us veteran drivers. And you can't live your life like that anyways! Besides, it's not like Uber rewards us in any way for maintaining a "super high" rating
The way I look at it, *I am* there to provide *the passenger* a service. So they can do whatever they want. And by *whatever* I mean things like: sitting at the back, sitting in front, constantly talking on the phone, not talking at all, not saying hello ......etc. etc. As the author of this video points out, as long as they *"behave"* they get a 5 star from me.
As another poster said, pressure me to break laws, like speeding, or in any other way endanger me or my property and it is an *AUTOMATIC 1STAR* (don't give a rats rear end how they rate me - I've had to do this for this reason 3 times in my entire Uber driving career).
One passenger on an airport ride, who was a rude jerk to begin with, got into my car and DEMANDED that I drive "as fast as possible" because he was late to catch a plane. I politely indicated to him that i was not going to break any laws and that "I would do my best to get him there most efficiently".
He kept huffing and puffing, and throwing tantrums the entire way. I NEVER go more than 5 mph over the speed limit. It was a 65 and I was doing 70-ish. He kept huffing and puffing and throwing tantrums, saying that if I don't do at least 80 or 90 mph we would "never get there on time". And he got the 1 star he deserved from me. Later, I realized that my rating had gone down too, from a 4.92 to a 4.89. As I used to meticulously keep track of my rating (don't do it anymore), through mathematical extrapolation, I realized he had given me a 1 star.
Very true. Im fairly new only 200 5 star rides. So one non 5 star drops it fast
I've driven approximately 600 rides so far. I've only felt the need to give one rider less than 5 stars and that one was a solid "1". Tipping is optional, not mandatory. Rating someone poorly for not exercising an optional act is a total dick move.
Riders are paying peanuts for the ride.. They don't deserve 5 stars
Agreed
And thats why you are a bad driver :-)
Why are blaming the passenger. They do not set the rate for the trip
but many don't tip and care less about rating you 4 stars or less.
Rider was where he/she said they would be and ready to go when I arrive and I take them to the destination they chose, I give 5 stars. Whether they talk or not is not important. Other than a "Hi, how are you?" and verification of their destination, I generally let the rider set the tone for conversation. I don't downrate for lack of tip, but if a rider does tip it may guarantee them a 5 star even if there where other minor issues.
If the rating system was a fair and accurate tool for both drivers and passengers, I may rate more honestly. This seems to be one of the only businesses where anything less than 5 stars can break you, although many other businesses seem to be picking up on it.
Hello there, I just wanted to tell you a incident on how a Uber passenger deactivated my Uber driver app. I was soooooooo shocked, pissed, and surprised that this happened. For of all let me tell you the situation how this all came about. I had four rif raf guys that I picked up. I couldn't believe that they were low life but just by hearing their conversation that all were either in the medical field or at least the passenger who order the ride sounded like he was a physician because I heard him saying "my patient". When they entered my car the person who was the one who ordered the ride was complaining why was his account charge for the ride before he finished the ride. He was so upset and he asked all of friends for what reason Uber charged his account before he go to his destination. His friends thought maybe it's because of his low rating. Then the guy did mentioned he had a very low rating of 4.0.
This guy was so pissed that Uber did this and he said he was going to get back at Uber. Shortly after I dropped off all of these guys I get a text message from Uber that I had a complaint. I didn't fully read the text because I had taken another ride request after I had dropped of the 4 guys. Then after I dropped off my 2nd passenger I pulled over and read the message. Apparently someone had complained to Uber that they claimed they smell marijuana in my vehicle and was very dissatisfied with my service because of this. I read further and Uber said they have put my account on hold until further investigation. I was shocked and horrified that someone would stoop so low to do this and claim false accusations. I don't smoke pot and I never had. I was terrified if I would try to prove to Uber that this was a false accusation. Then it dawned on me that I suspected if must of been the 4 guys who I just dropped off because it was shortly after I dropped them to their location I received this message from Uber. I called my other buddy who is also an Uber driver sent me a news article that there is many fraud that's going on of people trying to get refunds and a free ride. They would make false accusations of their bad experience and Uber would honor their claim then refund their trip along with deactivating the Uber drivers account.
The next days I went to the Uber greenlight hub and gave them the entire story what had happened. Since I didn't have proof but I did tell them I suspected their was false play going on that I feel one particular passenger was trying to get a free trip, get a discount at the expense of getting my account deactivated. I mentioned this the the Uber agent because it was only after I had dropped off these 4 guys which right after I received this message from Uber and shortly after my account was deactivated. Then I see the Uber agent gathering all of my information and I even had a snapshot screen image of the Uber rider. Then I mentioned to the Uber agent I suspected that this rider must have several claims on his account so he can refunded or get free trips. I asked the agent can you tell me who reported this and was I right who I suspected. The agent told me he is not authorized to furnish me with that information but he did tell me of what information I gave him was right on the money. So in short he did tell me that I was correct of what individual that made the claim. The agent also told me that if they discover anyone who is abusing the system and they find a history of seeing a pattern of getting free trips they will not hesitate to banned them from the app and deactivate their Uber account.
Tony Marquez __ That was really messed up. So what next, did you got activated back to uber?
I had a passenger hit me with this same thing bro, my account was suspended for 2 days. Missed so much money.
When ratings come up in conversation, which is often, I've never had an Uber passenger that knew their rating. They don't even know how to find it.
I just want to be able to block obnoxious "entitled" riders. I'd still give them a high rating but I'd just not want to see them again.
Pretty much this vague 5 star rating system is quite stupid. As a driver you should be able to block passengers individually only for yourself because it's your car and you decide who you let in. What's even worse is that the drivers rating suffers and could get you fired, but a passenger that harrasses the driver and vandalizes the vehicle can get banned but they simply get a new phone number and register a new account.
Wise advice. I give 5 stars unless the passenger acts up
Let’s not forget Uber is the cheapest way to get around, period.
Only taking a bus is cheaper!
Absolutely zero excuses for a good driver with a personality to Not get tipped!
Most passengers believe we work FOR Uber. They have an idea like we get a salary and the car is not our responsibility!
Uber needs to send out a passenger learning video! Explain the entire process, and pay!
Maybe the passengers will be more understanding & show more Gratitude. Gratuity! Root word. Lol
That's a good idea
Not really an excuse, people are just cheap bastards. I have a 4.96 rating, and rarely receive more than a 1 or 2 dollar tip.
It is not always about the tip either. I have had drivers give me bad ratings for wearing a hat, for not talking enough, for not agreeing with their offensive statements, for asking to use the trunk (gasp, horror) and other absurd reasons. And I will absolutely exercise my right to retaliate. Riders are customers. We are not piñatas for you to abuse because you are unhappy with your job.
I believe PAX also have some extra time after the ride when they can choose to tip, so if they don't tip instantly, they still might later on!
I'm huge on ethics, respect and attitude. It takes me alot to rate a passengers low I would never rate a passenger because they don't tip lol - that's foolish. However horrible attitudes will get you a 1 star and always a comment
I did almost 5000 trips, I have never received any tips , I have been offered few times but rejected , I have 4.88 ratings , I only give 1 or 5 stars, and that depends on the rudeness of the person, the attitudes of the person, (If in any case I think the customer would give me low ratings whether its my fault like missing an exit or other small mistakes) I would give them 1* , If the customer have low ratings below 4.69 I don't care how he pretend nice, 1* is a must.
I don't accept the requests of anyone below 4.60*
If I accept a trip its very rare to cancel it , and I don't start a trip unless the person is in my car and im comfortable to drive that person, thats when I start the trip,
Always lock your car especially when confirming the name of the passanger, just put down the window and ask their name nicely, if they are drama people they would hesitate to give you the right name, or they would start arguing to you b4 even they are in your car, smile to them and drove away.
I don't cancel too frequently I only cancel when I need.
but I have never charged anyone a cancellation fee!
because it's not worth it.
don't be too friendly or too rude, don't talk about how much you earn (there are a lot of jobless cunt, who would just punish you for that)
don't advertise Uber! to customers by saying it's good or bad!
just try to avoid religion, politics or any sensitive topics, including Sports! or even the team you support.
If you are droping off to different addresses make sure the passengers MUST put the 2nd address from their app(or else they would claim bad navigation and you have took longer routes) while you were just droping one of their mates!
Most of the customers care alot about their ratings so when you completing the trips make sure to show them secretly that you have give them 5*, smile to them and tell them "wow you are such a nice person, hopefully see you again "
Never ask 5 star, dont tell them you will give them 5* but secretely show them.
for those whom you think they would rate you low, fake every thing, this is how : when you completing the trip, pretend that you're giving them 5 stars, by tapping all 5 stars without pressing "Submit ratings" or complete ratings! fake a smile and tell him exactly "wow you are such a nice person, hopefully see you again " if the rider fails to leave the car immediately, switch on the lights and ask him if he drop anything at that point minimize that app. and when he leave just press the 1 star and move on!
riders can't now how you rate them, what ever you give them can't effect their account immediately.
NB: most of the people that tell you or mention they will give you 5 stars, would give you 1* trust me.
Remember never be honest, its a business and its a game, be smart and play the game.
there is no mercy, Uber cares only there customers!
If they want all drivers to be 5 stars, I accept that challenge and I want all riders to be 5 stars! : seems fair game to me.
If in any case your 5 stars drop because you work weekends and nights only, change to morning in week days and also airports, .
I love this game, and I have learned alot about Uber how they treat their drivers.
I've done 8500 rides and gave 1 passenger a 1 because she hit me on the back of the head because she was drunk otherwise everyone else has always received a 5 from me most of the time if I get a bad rating it's only because they are looking for freebies the system is definitely flawed for the driver and these passengers shouldn't have that much power unless all the passengers are saying the same thing
The passengers don't get to see what we rated them until after they rate US now. It was just changed. Also you can't change your rating anymore so if you rate someone 5 stars in later want to drop the score , you can't do that anymore and I don't think the passengers can anymore either
As a driver, these days people very rude and they don’t gave 5 star ⭐️ for drivers. It very sad after safe driving and nice conversation during the ride, they gave one star 💫 😞😞😞
I was told that the passenger does not see their ratings.
as a rider I have had issues where uber wont let me tip cause of issues with my bank and I dont carry cash on me. There was a 4 week period where I couldnt tip and because of that my rating went from a 4.98 to a 4.93. Tipping should be a bonus and not somthing thats expected
Uber’s rating system sucks! Lyft has a better and more fair rating system. Lyft gives them a 24 hr time limit just like drivers and not rating is automatically 5 stars. Both passengers and drivers.
Passengers don't even know how to see their ratings anymore. Where do they see their ratings?
Keeping the drivers at the mercy of passenger 5 star rating is ridiculous!
We rate the passenger on standards we expect, as they do!
This rating system allows the next driver to see the drivers opinion of the passenger!
5 stars: polite and good conversation as well as appreciation by a gratuity!
4 stars: intoxicated and troublesome. Etc
3 stars: long wait, no apology, no conversation and short with you.
2 stars see above!
1 Star: they should be walking! Rude, crude and disrespectful!
Very true. The riders should NOT EVEN SEE what the drivers rate them. It should be as a courtesy from one driver to another so we know what to expect before they get in. And because they can see their own rating they will retaliate and punish drivers with 1 star just because they like the power. Then good drivers eventually get deactivated ... stupid backward system !
What if they’re polite, but just don’t want to talk? I hope that’s not a reason for you to give them a low rating. They don’t have to talk to you, and you don’t have to speak to them
i dont owe you gratuity for doing your job. your not a waiter who makes less than minimum wage you want better pay find a different job
100% , I'm very respectful. wear my seatbelt, etc.
My rating is less than 5, 4.94 , which means someone gave me a 4 or something.
How on earth could I have earned a 5 from this person??
How do I ride in a car better?
I now check my rating very closely.
If I didn't sit in your car well enough to get a 5 , you just earned a 1.
Just how it is.
I've seen this happen! It amazes me that so many Uber/LYFT FB columns that drivers tell everyone that if they don't get a tip them. A lot of drivers say, "no tip, they get a 1 star" or "no tip, they get a 4 star"....I took that advice foolishly and realized that my rating, too was going down. I started giving these decent people 5 stars, and my rating went up! As low as this may sound, I'm aiming for a 4.7! I was all the way down to a 4.53! That's horrible! SO, this is a good video. Thanks for verifying this fact. Maybe some wise drivers will see this.
How about the people that just give you a one rating just to screw around and they think it's funny.
I have given close to 250 rides in 2 months got numerous tips and then I got one person giving me a one rating for no reason at all my car spotless you could eat out of it and it smells fresh cuz I keep with can of Febreze in it.
Uber really needs to work on their rating system and my rating right now is 4.87 for all the people that just give you four stars thinking that it's like going to a restaurant
it's not the customer's fault that the ubers and lyfts have created a terrible culture for drivers - i give every rider 5 stars in most cases. you have to work really hard to get under my skin. for the most part, i think the rating system is inherently flawed and provokes pettiness on the part of riders and drivers alike.
Uber passenger App you can see your riders rating. Lyft passenger App you can not see your riders rating. Only way a Lyft rider knows his rating is when then get a email from Lyft.
Here at Phoenix market UBER riders can't see their ratings.
Omaira Torres I can see the rating for the lyft riders. Whata funny is the person with the loweat rating I picked up was someone I liked the most. Lol lol I gave them a 5star (like everyone else). I think the only reason they had a low rating was they had a toddler and if this person didnt bring a carseat to their last ride. But I keep one in my car for just in case so thats not an issue for me.
If you rate the riders right after the trip ended, how will you know that they didn't tip? I don't even care about tips.
I hate when a customer seat in your car in the fart after the put your window the air outside push all the fart in your face .fuckkkkkkkkl lmao.im so dead
If get to point A to point B without problems, I don't care if they tip me or not or if they talk or not. I rate them 5 stars. I'm a 4.95 driver. If they make me wait for a long time after me calling and they lie saying "I'm coming" and yet they take their time they will get a low rating or of course if they misbehave.
I'm an Uber rider.
I get in the car and leave the car as spotless as It was before I entered
I make small talk if you initiate.
Would any of you drivers give me less than a 5 star review for not tipping in the scenario above.
I would only give more than I have to if I feel like the driver somehow, someway went above what was expected of them. (Getting me from point A to point B) or if I made some sort of mess like a lot of dirt or something.
No, I work a college town. I don't expect those kids to tip. The rides are usually more than they can afford anyway. However, If you would traditionally tip a pizza driver, or other service person why not tip your driver? Assuming you can. But I would never let tipping effect the star rating. I feel the same from a driver stand point. If I get you from point A to point B safely, then how could that be less than 5 stars. That's the deal. I drive you ride.
Rob Man absolutely, I always give a five star rating to my drivers and if I found them to just be kind of rude but not too over-the-top sometimes I just choose to not give a reading at all if they weren't exactly nice but they were not rude enough to constitute a complain but it was just kind of awkward I just choose not to read them at all which is a better option sometimes. As far as the tipping, I think it's a bigger issue, I think that the society has made it such to wear tipping is becoming an expectation tip jars or even showing up on drive-through is now days people are really being sucked dry because the cost of the service and the food is going off and we're being expected more than ever to have that few extra bucks and people just can't do it
Either companies need to lower the cost of the products and the services so that customers feel like they can afford that tip or he just needs to be understood that this is an all-inclusive price and that's why the food or the service is so expensive and you just call it a day and the company needs to pay the employee adequately
No, I never ding a rider's rating over a tip. Besides, you won't know if someone tips or not until you're long gone. If someone tips via the app it takes a few minutes for it to show up. I've also gotten tips a week after the trip because sometimes a rider will forget about it until he or she opens the app again.
That's how it should be, you should respect someone else's vehicle as if it were your own. Im an Uber driver & I appreciate people like you very much!!!! I always give 5 star ratings, it'd take something bad like a big mess, super rude, cussing over the phone, trying to tell me how to drive or asking me to break the law but I NEVER give less than 5 stars just b/c someone doesn't tip. I can't even see if they left a tip with their debit payment until about 5-7 mins after the trip is finished. I'm not sure if taking cash tips is against the rules or not but that'd be the only way to tell if I got tipped right away. Plus, you now have up to 30 days to tip an Uber driver thru your debit/credit payment (if I read that correctly but I'm pretty sure I did). I don't think it's right to give less than 5 stars to a rider just b/c they didn't tip. Sometimes people need to get to work & could be struggling financially & just cannot afford a tip; you never know a person's situation! I personally wouldn't do that, to answer your question 😊 sorry so long!
So an associate of mine drives for uber in Orlando florida... he drives an Infiniti M45 (not a cheap car), he picked up 3 young ladies from the downtown area of Orlando on new yrs night... apparently they have been drinking... visibly intoxicated.. slurring words and all.. he said they must have weighed 80 pounds (wet)..... 5 minutes into the ride... they all threw up on HIM*.... Mind u, he has dreads.. (long hair) they threw up in his head... on his right shoulder... down his shirt... he claimed it was some sort of projectile type of vomit... because it ended up on his rear view mirror... on his dash board.. down his A C vents.. on his windshield...Some exorcist type shit....it was some sort of chain reaction... one saw one vomit and it triggered the other 2... oh and to top it off... he said he was doing about 65mph on the hwy... while this was happening...😐 yah..... terrible.... he said his night was over... because once the AC is turned on.. you're getting a face full of vomit scent... they (the detailing place) had do remove his entire dashboard and the cleaning guys were scooping out all sorts of crap out the vents... and and did I mentioned that.... that was his very first ride for the night 😆awful
I've noticed lately the passengers rating shows up when getting pinged.
Now you give them 24 hours after drive to decide to tip or not. Changes alot, its just u dont wanna see nontippers anymore in ur car and the only way to assure that is 3 star. This problem is getting out of hand due to commisions drivers get charged from lyft/uber. Lots of stuff changed, they cant see ur rating till they rate themselves. If they forget to rate its an automatic 5 star after 24 hours
Listen, here is something else that drivers do not know about passengers. Most get angry when there is surge pricing. For example, when it is raining. They often will call you yelling. "I am getting soaked out here, where are you?" Well, you might get a 3X normal price. However, you will get a one star later on. That is how passengers get even.
Hdr Max exactly. I never drive surge bc of that. Not worth the dishonesty n disrespect. Right on.
Hdr Max This is crazy. Driver has no control over anything what Uber does. You are mistreating someone who has not done you wrong. It's the business model you should dislike and not the person who drives you. Drivers are already abused and you're mistreatment adds to it. But I believe, most people won't fall for this. That revenge tactic will be mostly played by early 20's, late 20's or even some early 30's but not all of course. My best preferred riders request are early 30's and up.
I will never take a ride share at all ever. They're all pyramid scams and it's sickening. I earn more money doing amazon than them earning money.
Stevie, if you do Amazon flex, please help me out here 2 minutes ruclips.net/video/sPdI-uziLX4/видео.html
@@AskTorsten Let me be more specific, I sell on amazon, not amazon flex. Let me watch the video, that is fine, amazon flex you need your own insurance as well. Talk to an accountant . stevehforman.com
It is often that a passenger is asking me what their rating is. How can a passenger see his/her rating?
I always call support if I rate someone low stars. I explain why.
Great information, but I have a question for you I just started driving with Lyft, and I was very nice and I drove safly but I checked my rating I found it 4.7 after just 3 rides????? I gave them 5 stars but I don't understand why those people act like this
Medo27 Annegrat - get used to it. Happens to the best of the best. Miserable people paying near nothing rates for rides are miserable cause life sucks for them and they have nothing better to do.
You are SO correct!! Great video! Drivers must beware of this and heed your warning ⚠️!!! Thank you!!
I've been simply changing the star rating later (after 3 days or longer, ideally). Always giving 5 stars initially, then later can select the trip, select Help, "Problem with rider", "Change rating." There is no time limit for the driver to change it.
That does not work anymore. Although, the couple of times or so I've done it in the past, it was to give the pax a HIGHER rating, not lower, because the Uber app screwed up, when I was trying to submit the rating.
I had a driver give me 4 stars for no reason. Just a simple ride home from work. His average rating is 4.7 I gave him 5 stars and a tip. The next day I adjusted his rating to 4 star. It was a lesson learned. If I were to get him again or another 4.7 driver I will cancel the ride.
I rated a passenger 4 stars one time because he was extremely obnoxious, yelling at me, assuming i was going to make a wrong turn when i made no notion that i was, and this pos called Uber and told them i was under the influence... suspended my account on a Friday until Sunday. I missed all kinds of gains, all kinds. I wish i could find this passenger, pull up to his house and give him a Wedgie.
I never get asked or prompt to rate a passenger after drop off. Why is that
how do passengers know which driver gave the lower the lower rateing
Terry Peake We can look at our rating before and after each ride
We as drivers can basically tell how scored what too. Long as its not too many back to back rides we can check score and know what person score what. Lately I've been scored 4 amd b4 even a couple of 1s for no good reason and im not left w a reason y i got it. Id rather no score then lss then 5 and dropp my score. It too me 2 weeks amd 20 5 star rides to go from 4.8-4.87 & only 3 rides of 4 stars to drop bk down to 4.8.
Thank you for the information.
And thank you for being part of my channel, I appreciate you Greg. Have a fun and productive week and drive safe out there Mr. Frasier.
This is very true. I've only given two 3 stars and they both rated me 3 stars. No more.
Truly insightful and exceptional advice, (coming from a veteran ride-share driver.) Kudos Sir.
I don't think that is fair to do that. We have to rate them before we can even except another ride. We the driver's should have the same privileges as they do to rate them. We drivers need a place to comment on them also.
I would never one-star a person over petty reasons, even if it didn't come back on me. But we agree when it is appropriate to one-star a rider. As much as possible, I want to take care of my riders.
After 5 weeks of driving and about 300 rides, I have only give out 2 one stars to old ladies that were really nasty, mean, and verbally combative. I have also given 2 two stars to women who were also mean, nasty and creepy. I ALWAYS GIVE FIVE STARS TO EVERYONE because as an Uber Driver, I MAKE MISTAKES TOO and I want people to forgive me for my stupid mistakes so I am also usually a very forgiving person. I am not stressing on people giving me a tip. If you are stressing on getting a tip, this is the wrong job. Most people like to take Uber because it is much cheaper than a cab and they are in cheap fucker state of mind.
I do think its inappropriate to rate customers low because of no tip or short distance. Do not get me wrong its annoying to have people ask a million questions or go up the road or not tip me when I provide good service but ive learned to separate the emotions from business. I drive. Been driving 8 months. Thats bad karma. And yes. These customers definitely follow their ratings. Closely. Its not worth the headache. Either rate 1 or 5. No inbetween. People are very fickle and sensitive. They will rate you low. With no mercy. If the person is tolerable. I rate them a 5. You cant expect to like all these customers. Thats unrealistic.
If u rate your rider 3 star or below u won't match with them again. Which means less business for driver
great video, as always. Thank you
The reality is the driver has no leverage over Über and thus will almost certainly be abused. Immoral, unethical and sad, but true.
The drivers have a ton of leverage over Uber, when organised correctly
I only rate less than 5-stars if the passenger is a jerk or takes a long time to come out when I arrive.
for me, my advice is don't drive morning shift for 7 to 9 and night shift after 9 pm ,this is what i do , i was rating for 5 to 4,27 and back to 4.6 now ,buring 3 weeks. i didnpt realized i got bad rating ,after the day of fouth. i was start driving 5/28 and 6/4 my rating 4.46,and after 2 more day 4.27,it was 6/6. so i realized i need to do something ,i clean my car and vacumn before i start my ride every day , allso i don't work early in morning what i what mantioned before. i start my ride at 10 sometimes 12.ends my ride bofoe 9 .because i don't want to pick up bad ass and druck idot at night even the prime time is 550 percent.i dont earn that kind of money. finally do more rides as you can.because the more you do ,the more do learn ,also that can protect you from bad rating . here the math, if you d 10 rides, 2 dump ass give you 3 star ,that mean your rating is 4.8 ,if you do 5 rides, 2 dump ass give 3 star, you rating would be 4.6 .that' s the diffences .
Driver should had a option not rated their pax till later.
Can't end the trip without giving a rating.
My Uber driver told me he rates everyone a 1 star that doesn't tip him. Yikes
YIKES, not cool
lol
If the riders have spare money and you provide good service they would give tips but don't be cheap and rate them poorly because they don't trip you.
By the way how can you tell who gives you trip?
Usually, I rate driver's who do not tip a 4.5, which rounds up to 5. However if I do the bare minimum, I don't really expect a tip. I will give them a 4 star if I went above and beyond by getting the door for them, helping with their luggage or groceries, ect and they do not tip. I have gave someone a 4 star even after they tipped me because they were extremely obnoxious. If I don't get a thank-you or anything, usually a 3 star but that very rarely happens.
Great video and a very interesting perspective. However I personally don't pay any attention to tips , because 98% of my riders don't tip me . And that's because of Uber. Nonetheless those that tip me tip me very well ; at least on every given week I get $50 in tips and I'm fine by that.
Now the ratings , my philosophy is wether or not I want a particular rider in my car ever again. And I have about 5 reasons
1, Did a rider wasted too much of my time without even acknowledged it ? ( e.g when a stop at the CVS for prescription pickup turn into a grocery shopping )
2, Did a rider left trash in my car ? ( e.g eating my candy or water/soda for free and then left wraps and empty bottles behind )
3, Was a rider rude and disrespectful ? ( e.g riders who feel entitled to auxiliary cord, phone chargers and unappreciated one's )
4, Did I feel safe with that rider behind my back ?
5, Was the rider acting like they were transporting something iligal ? (e.g . Drug dealers this day's are using Uber more on transporting than their personal car ) I may not be able to prove what they have in their luggage; but if things appears to be awkward then I may never want them in my car . Big Risk if you get pull over.
I don't remember how many times I gave 2, 3 , or 4 ; I give 99% 5☆ and 1% 1☆ and my ratings are perfect. 4.9 almost one year and at least 170 rides a week.
The only time I rated a rider lower than a 5* was when the passenger puked 90% out my window. I felt justified giving them lower stars for puking. I also got Uber to charge them $40.00 for puking during the ride.
5 Star Driver here, no problem yet with my passengers
I had no idea they could see their rating...so now the driver has to give nice ratings to pricks to keep their rating up? This sucks
As a driver, I understand that I have to rate a passenger immediately while passengers can rate their drivers at their leisure, but please advise where in the rider app is the rider rating. I would notice a decline in my rating, however, shortly after I rate a passenger a 1. Now, my rating system is based on whether or not I object to ubering that passenger again. In the event I decide NOT to UBER the rider again I would rate him/her a 1. Otherwise, I would rate 5. There is no in between for me. I also ignore the TIP factor in my rating system. However, I am AGAINST the passenger app tip functionality for no other reason than the tips would then be reported on the 1099 and thus increase my tax liability. A rider would generally tip in cash if in fact the driver provides and /or the rider receives a tip worthy experience which would normally follow a 5 star rating for the driver.
As a rider, I always wait to see the drivers rating of me before I rate. I used to always give 5 stars until I saw drivers rating passengers low for no tips. I only tip if-if get good service. Drivers never get out of the car here they never open my door they never help with my luggage, I do a lot of airport calls. I always had a 5-star rating until my last ride It dropped to 4.6 so I gave the driver a one. I will always get a ride he won't always be a driver for Uber. Play games win stupid prizes.
as a rider, where do you see your rating in the rider app?
I am a uber/Lyft rider and I have my real name and picture on my profile. All riders should be doing this for the drivers safety. I make sure to treat all the drivers with respect and talk to them. After all you drivers are using your vehicles and your time driving people like me without a car around. I always always give drivers a 5 star rating on uber and I tip them in cash. I do not trust tipping them in the app because I heard that drivers do not receive tips that way.