To follow up: Amazon DID remove the charge. I now have a 70-200 in perfect condition. I know that it's always a risk to order from a third party seller, but I wanted to see what would happen. Let me know: where do you buy your gear?
I have had extremely good luck with Greentoe. You make an offer for the product that you want and typically get it for 10-15% less than current market prices. You also get the warranty.
For cameras and anything of concern that is quite an investment, I try to find factory refurbished, preferably from the manufacturer or Adorama. I purchased my camera that way and saved $$$ for brand new.
When I lived in Palm Springs, I bought and sold many lenses on Craigslist in both Palm Springs and LA. Many great deals. I would buy one and then sell it for a higher price and buy a better lens for sometimes the same price. I always met at Starbucks or some other public venue, brought my camera so that I could check out the lens and always had great buys. Now that I have moved back to Michigan, I cannot find the good deals and of course, that's when I decided to change from Canon to Fuji so I'm just watching for manufacturer sales. Thanks for your great videos.
Yikes! Sorry to hear about your trouble. When I was starting the Trip Hacks DC Podcast last year I learned that many microphone manufacturers specifically say not to buy their mics on Amazon because there are so many counterfeits on there from 3rd party sellers. I wound up buying from one of their approved retailers. This is definitely a problem.
I bought some camera gear once from a third party on Amazon and it was cheap junk. Certainly misrepresented from the description. Now if I buy any bodies or lenses used, I buy from KEH. They stand behind what they sell and I've never been burned by them. Even bought a used 600mm f4 Nikon lens from them and it was perfect. Even the way they packed it for shipping, took my like half an hour to get it unboxed. I wanted to open it at the FedEx facility to make sure it was ok and the FedEx guys even commented on how well it was packed. They also took all the packing material for me so I just had to carry the lens in its case out the door.
Glad this had a happy ending. I intend to buy a used 70-200 f/4 for my Z6. I'm old and the extra weight of the f/2.8 is an issue. Besides, most of what I do is video, so the extra speed of the f/2.8 is of little benefit, since I'm not trying to freeze a bird in flight at 1/2500 of a second.
I live in the UK but when i make what i call a considered purchase i always buy direct from a store, yes you do pay that bit more but in the long run it is worth it. You have bought a great lens as i use to own the version 1 which i purchased from a well known shop this way you get the box and the case,never used the case but when i sold mine on you get a good price. I purchased a 24 to 70mm L on line but eventually i found that it had fungus inside so had to pay to get it stripped down and cleaned.Keep up the great content.
I know someone who does things like this all the time. Always buying the dirt cheap or too-good-to-be-true deals first, getting burned and then buying what he should have bought to start with. Sometimes its more expensive being cheap.
Unfortunately I’ve been burned by 3rd party sellers on Amazon. Moreover, Amazon isn’t great with resolving problems, especially with overseas sellers. I’ve always stuck with B&H and never had concerns with high dollars items. Sorry to hear you got bit.
Always trust your gut! If I am spending that amount of money on. Lens ( which I have ) I will go to my local store, I then have direct contact with the store if there are any issues. I am happy to spend a bit more to get the security.. I hope it all gets sorted for you soon..
I don't have personal experience, but I have heard of some complaints of dust in brand new lenses. It's possible that they were being honest, especially if that was the only sign of use.
Interesting scenario, Amazon can be a mess at times. Funny story, Amazon UK had a Sony 200-600mm ($2,000) for about $1,500 with free shipping to the US, and I decided to go for it, and ended up with a brand new lens! Main difference being it was from Amazon UK, not a random seller
I bought a GoPro brand new via eBay and it's likely that there's dust on the sensor inside the camera. Footage recorded with it has a dark spot which is particularly noticeable with underwater scenery and blue skies. Really annoying and it can take a huge amount of time and effort in post production to get rid of it.
Just joined Shutterstock over the weekend and been going thru most of your videos in the last couple of days. The answer is no, you shouldn't see dust inside lenses if it's new. The factory manufacturing process is done in a dust free environment, dust get in when zooming in and out in windy environment without a UV protection filter in front of lenses. My 24-70 2.8L and 70-200 mm L generation 1 doesn't have any noticeable dust in them being a decade old. I ran into a similar situation last year on a Sony lenses for my APS-C A6000 camera and promptly return it and complained to Amazon and got refunded immediately. Third party was removed from Amazon within the month.
Thanks for your response! That’s what I suspected. Some other commenters said the opposite. But anyway, the seller I ordered from has also been removed at this point.
Some of the Canon L lenses with internal zoom front element actually move in and out when you zoom, such as the generation 1 16-35mm 2.8 and 17-40'll f4 lenses. So, he's right that not all lenses suck in dust from front element.
I pretty much make all important purchases in an actual store, from an actual person. I will buy things such as filters or other small items online, but I really need to see, feel, try, weigh any body or lens before purchase and to be confident that I can return it the next day if my tests are not positive. Sorry for your trouble.
This is why I only shop online for high dollar items at Adorama or B&H. Robert's is great as well. I do use Amazon for lower priced stuff but never 3rd party sellers.
I see no reason to go for shady amazon sellers with fake ratings, when there are so many grey market dealers or ebay sellers accepting PayPal and providing new lenses, even the version III lens was discounted recently for a short period
Yes, although Amazon does make it hard sometimes to distinguish between fake sellers and real sellers. Especially since this particular listing said it was from "Canon" (you didn't actually see the seller's name until after the order was placed). Oh well... you live and you learn.
be careful with amazon. my husband bought me a camera last year from AMAZON, not a 3rd party seller - and we were scammed - someone RETURNED a camera of lower quality (apparently) and amazon SOLD the camera to US - so when we got it...the camera that was in the "correct" box was actually a cheaper camera. We noticed it as soon as we opened it, we called amazon and they told us to send it back - they said we would get a refund - then they contacted us and said NO-- they said WE returned the WRONG item... it took a FEW months to get our refund - we had to pretty much go through weeks of them trying to figure out how we got the wrong item ...in the right box... it was very frustrating. We ended up getting a camera from best buy and opened it IN STORE - amazon gave us a run around - and finally they refunded us - it took a lot and I had to call them out and have my twitter followers harrass amazon bc we did not steal the camera or anything - someone else returned it OR an employee put the wrong one in the box...we dont buy expensive items on amazon anymore :( not after dealing with their returns on items that are over 1000$
As a novice photographer and Amazon Third Party Seller I think it's safe to say that you were the victim of a scam. By Amazon's definition the fact that it lacked a box means it wasn't new and the "International Version" without a warranty is a gray area. Amazon is very particular about this sort of thing. Also, as someone that has worked professionally with high end scanning equipment (not specifically camera lenses though) I will say that dust does happen but in most cases that would be considered a manufacturing error and a new one would be sent out if you bought it from Canon or an authorized dealer. No questions asked, usually.
Yeah, it all seemed really weird to me. And I even asked them if they could send me a replacement which had a box and they were unable to do that. I think they just obtain used items and try to sell them as new ones. Not cool.
@@NicoleGlass There is a very seedy side to Amazon. However, those reviews that you show are *just* for the lens, not the seller. This gets people all the time. If you aren't soured on Amazon, you can bypass contact with the seller for returns/refunds in the future and go through Amazon directly. They will tell the Seller that you are requesting an return/refund and by and large it's not optional and it avoids the "oh, well that happens" nonsense. Barring that, there is an A-Z claim if they really misbehave. You might want to drop Canon a note via their website and let them know about the seller as well. It's about the same as a Copyright Strike on RUclips if Canon decides to ding the seller.
I guess I have been lucky, I have bought several cameras and lens that were International versions that were new and no issues, however, I have only used one company I trust. Maybe for the future I won't press my luck. I will say stay away from Abe's of Maine, my friend bought an International model from them, it had only had the Japanese language loaded in the camera and they wanted $300 to add all languages. My cameras and lens have come from Canada, Italy and Germany and were pristine. By the way, no new lens or camera should have a spec of dust, they are packed in a dust free environment and unless they are a floor model they should be spotless.
I have just ordered a lens from Amazon, not a third party seller. The lens was significantly cheaper than my usual dedicated photographic supplier. There is nothing wrong with used equipment just as long as you can inspect and test it before you part with your money. I would never buy used electronic/optical equipment from a third party seller on Amazon. The 70-200 is a nice lens I hope you are enjoying it.
Thank you Jamie! Yes of course, used equipment can be great. But sending used equipment under the illusion that it is new is not acceptable! Anyway, I love the lens - hope you love yours too :)
sorry to hear about your problems hope they get them sorted soonAmazon is one seller I stay clear of they are notorious for sending out returned goods as new well that's my experienceand Hello I have just subscribed to your channel its very informative for Shutterstock info: Thank you for your timewell I'm 68yrs young do Landscape photography and product stuff, and My own Macro creations. well I try keep up the good workTom G Ayrshire Scotland
Hi Tom, thanks for your comment - happy to hear that you subscribed! Usually I love Amazon and have great experiences with them, but not every single time. What kind of macro photography do you do? I secretly love looking at portraits of insects... I think they're just so cool! In another life I would be a bug photographer, haha.
I have NEVER heard of brand new lenses coming with dust particles direct from the manufacturer and I suspect Canon would have a fit at the accusation. I have however bought grey imports without any issues, although they've all arrived with full packaging etc. Sounds like you've been really unlucky. (I should add I'm in Europe not the states so that might make a difference)
Yeah that's what I heard... that international versions should be pretty much identical, but at a lower price. That's ultimately why I ordered it. But yeah, this was clearly a used lens, not a new international version. Anyway, thanks for your comment and have a great evening.
@@NicoleGlass My understanding is that the companies sell at different prices to their suppliers in different countries. So if a company buys from elsewhere and they can make savings, but the warrenty is only available in the original teritory. Hence the term grey import. Sounds like the company you dealt with was selling on seconfhand goods though which is different. Anyway I hope you get it sorted and take care.
I had bought a Nikon Multipler that was a " deal" & ended up being a gray market items with no warranty..sent it back...no warranty is always a flag for me now..stay in contact with Amazon & I wouldn't hesitate filing a dispute with your credit card company..Make sure you hammer the seller with your review..Just my $0.02 Ken
No I just bought 2 cheap lenses from China brand new, no dust in lens, or the box. Plus I still use old lenses from decades ago that are clean as a whistle.
Hey Frank, thanks for your comment. The issue has resolved itself since I posted this video. In fact, I reordered the 70-200 Version II from a reputable seller and they accidentally sent me Version III. So sometimes, good mistakes happen too! I honestly can't believe that happened.
It has nothing to do with International version, it was second hand issue. I've been buying International versions all the time and had less issue with them then with official sellers. USA version only matters first year and then no difference.
I always try to buy from the only small photography retailer left in Delaware. If they don't have what I want, then and only then will I turn to the internet!! BTW, they are 45 minutes from my house!
That's great that you do that. The local camera store in my area went out of business unfortunately, but I used to love going there. Now I pretty much just resort to Amazon and B&H.
Thanks so much for sharing. Sorry for your hassle and glad it worked out :) I have purchased all of my camera gear from Canon Direct (refurbished XF100 at $500 discount), Hunts Photo & Video (Canon M50 kit), and Amazon (M lenses). All of it arrived in perfect working condition, in original packaging, and for a price I was willing to pay. I just don't have time to deal with the BS that dealer was clearly serving. I'm a loser with very little money so I at least want my purchases to have the most security and least hassle possible - and generally that means paying on the high end. You get what you pay for, right!? ^crosses fingers^
True. Usually I have no problems with Amazon. In this case you couldn't even see who the seller was until after the purchase, it just said that it came from "Canon."
If you are talking about a dust particle within the lens, as opposed to a particle on the surface, then the lens is a scam. You can be assured that final assembly at Canon is performed in a clean room with meticulous technicians wearing white cotton gloves.
I feel for you that's so wrong go with your gut next time ! I buy from a local camera shop and my 6d and 1.8 50mm are second hand and iv had no problems ...
Yeah, I guess it was a hassle but turns out Amazon investigated the seller and removed the charge from my card. I reordered the lens from a reputable company and that one came in perfect condition. Thanks for your comment!
I've had some success with getting the cheaper international versions of lenses and it's gone fine but once I had a Canon lens that clearly had a bad issue. I had the same experience when returning that they couldn't find the package even though the tracking showed it as being signed for. It was fine in the end, I got my refund but it's a gamble every time.
Sounds like your experience was similar to mine! Based on the reviews I read, many people had great experiences with the lens they received, but I guess it's not always the case.
First of all, the seller is a scam. Even international version should come with proper packaging. Secondly, the first message of the seller is sadly true. You can be sure that the particle is NOT added purposely by someone after it left the factory. Common usage of any zoom lens would inhale dust and there's NO way around it, but it rarely comes under the front element. Happy for your 2nd purchase.
I always worry about the postal handling when it comes to expensive items. I guess the combination of sloppy handling and poor packaging could also increase the likelihood of dust making an appearance in photographic equipment..
Iam sorry sister but be happy It happened to me i wanted to establish my dream photography studio after collecting money for years i ended up in greedy human hands never trust bad people i wish if he knew how i got that money he would be very truthful to me but I forgotten now and i let it go
I worked at an Australian camera store for 8 years and not once did a 70-200 come with internal dust. In fact, I can't think of a single lens that came with internal dust from the get go. Sometimes you'll get a finger print or maybe a tiny bit of external dust somewhere, but even that only occurs on 1 out of maybe 50 or 100 lenses. It is far more common with camera bodies though, because often things like local charges, warranty cards, and leaflets are put in at the local level rather than in the country of manufacture. Also, the lens always comes with an external box whether "international" or not.
Thanks for your insight! That's what I suspected. At this point the seller has been removed from Amazon, so I'm probably not the only one who had issues.
@@Whigu Not out of the box, no. That lens was particularly prone to getting internal dust over time, though even then it would usually take at least a year or two.
Wow I would have sent that lens back, sure sounds like a used lens or even a poorly remanufactured one. Best of luck stay on Amazon back about the refund. Have fun with your new lens.
Hi Mike, yes there was certainly something wrong with that. Turns out Amazon investigated the seller. The listing appears to be gone now. Or maybe the seller changed their name. Either way, something happened, and I also got the charge removed from my card today. On another note: I reordered Version II and they accidentally sent me Version III... so I guess sometimes there can also be good mistakes!
@@NicoleGlass wow that's a great upgrade for all the trouble you went thru, glad it all worked out. Good glass is not cheap and I believe in good glass first the the camera body. Take care see you in the next video.
I'm sorry you had trouble, but i've got to be honest on this one - you did it to yourself - you thought it was too good to be true and it was. This is why reputable pre-owned companies invest in making sure their offerings are legitimate. I feel this is a little like the people that think they can fly and try it for the first time by taking off from a skyscraper - do it from the ground...or, in this case, get something cheaper before you invest such a gamble in a company.
Hi Jeff, yes, I did do it to myself. It was probably not worth the hassle to order from that seller. But I also thought it was worth making a video because there's probably tons of people on the internet who contemplate doing that as well. I didn't make it to look for sympathy! Anyway, appreciate your comment anyway :) Have a great day.
To follow up: Amazon DID remove the charge. I now have a 70-200 in perfect condition.
I know that it's always a risk to order from a third party seller, but I wanted to see what would happen. Let me know: where do you buy your gear?
i buy used on eBay or Craigslist, just ask specific questions, that way if they lie, you can get your money back. also helps to use paypal For payment
B&H or Adorama. This is a common story. If it looks too good to be true... usually it is
I have had extremely good luck with Greentoe. You make an offer for the product that you want and typically get it for 10-15% less than current market prices. You also get the warranty.
For cameras and anything of concern that is quite an investment, I try to find factory refurbished, preferably from the manufacturer or Adorama. I purchased my camera that way and saved $$$ for brand new.
When I lived in Palm Springs, I bought and sold many lenses on Craigslist in both Palm Springs and LA. Many great deals. I would buy one and then sell it for a higher price and buy a better lens for sometimes the same price. I always met at Starbucks or some other public venue, brought my camera so that I could check out the lens and always had great buys. Now that I have moved back to Michigan, I cannot find the good deals and of course, that's when I decided to change from Canon to Fuji so I'm just watching for manufacturer sales. Thanks for your great videos.
Yikes! Sorry to hear about your trouble. When I was starting the Trip Hacks DC Podcast last year I learned that many microphone manufacturers specifically say not to buy their mics on Amazon because there are so many counterfeits on there from 3rd party sellers. I wound up buying from one of their approved retailers. This is definitely a problem.
Very interesting! Usually I've had really great experiences with Amazon, this one was definitely an outlier. But yeah, it does appear to be a problem.
I bought some camera gear once from a third party on Amazon and it was cheap junk. Certainly misrepresented from the description.
Now if I buy any bodies or lenses used, I buy from KEH. They stand behind what they sell and I've never been burned by them. Even bought a used 600mm f4 Nikon lens from them and it was perfect. Even the way they packed it for shipping, took my like half an hour to get it unboxed.
I wanted to open it at the FedEx facility to make sure it was ok and the FedEx guys even commented on how well it was packed. They also took all the packing material for me so I just had to carry the lens in its case out the door.
Glad this had a happy ending. I intend to buy a used 70-200 f/4 for my Z6. I'm old and the extra weight of the f/2.8 is an issue. Besides, most of what I do is video, so the extra speed of the f/2.8 is of little benefit, since I'm not trying to freeze a bird in flight at 1/2500 of a second.
I am not sure but i think the amazon reviews are on the lens or item, not the seller.
You can review the item and then leave feedback on the seller, so you can look up the seller feedback history.
I live in the UK but when i make what i call a considered purchase i always buy direct from a store, yes you do pay that bit more but in the long run it is worth it. You have bought a great lens as i use to own the version 1 which i purchased from a well known shop this way you get the box and the case,never used the case but when i sold mine on you get a good price.
I purchased a 24 to 70mm L on line but eventually i found that it had fungus inside so had to pay to get it stripped down and cleaned.Keep up the great content.
I know someone who does things like this all the time. Always buying the dirt cheap or too-good-to-be-true deals first, getting burned and then buying what he should have bought to start with. Sometimes its more expensive being cheap.
Unfortunately I’ve been burned by 3rd party sellers on Amazon. Moreover, Amazon isn’t great with resolving problems, especially with overseas sellers. I’ve always stuck with B&H and never had concerns with high dollars items.
Sorry to hear you got bit.
Always trust your gut! If I am spending that amount of money on. Lens ( which I have ) I will go to my local store, I then have direct contact with the store if there are any issues. I am happy to spend a bit more to get the security.. I hope it all gets sorted for you soon..
Thank you! Yes, definitely going to a nearby camera store is a good idea.
I don't have personal experience, but I have heard of some complaints of dust in brand new lenses. It's possible that they were being honest, especially if that was the only sign of use.
Interesting scenario, Amazon can be a mess at times. Funny story, Amazon UK had a Sony 200-600mm ($2,000) for about $1,500 with free shipping to the US, and I decided to go for it, and ended up with a brand new lens! Main difference being it was from Amazon UK, not a random seller
I bought a GoPro brand new via eBay and it's likely that there's dust on the sensor inside the camera. Footage recorded with it has a dark spot which is particularly noticeable with underwater scenery and blue skies. Really annoying and it can take a huge amount of time and effort in post production to get rid of it.
Just joined Shutterstock over the weekend and been going thru most of your videos in the last couple of days. The answer is no, you shouldn't see dust inside lenses if it's new. The factory manufacturing process is done in a dust free environment, dust get in when zooming in and out in windy environment without a UV protection filter in front of lenses. My 24-70 2.8L and 70-200 mm L generation 1 doesn't have any noticeable dust in them being a decade old. I ran into a similar situation last year on a Sony lenses for my APS-C A6000 camera and promptly return it and complained to Amazon and got refunded immediately. Third party was removed from Amazon within the month.
Thanks for your response! That’s what I suspected. Some other commenters said the opposite. But anyway, the seller I ordered from has also been removed at this point.
Some of the Canon L lenses with internal zoom front element actually move in and out when you zoom, such as the generation 1 16-35mm 2.8 and 17-40'll f4 lenses. So, he's right that not all lenses suck in dust from front element.
I pretty much make all important purchases in an actual store, from an actual person. I will buy things such as filters or other small items online, but I really need to see, feel, try, weigh any body or lens before purchase and to be confident that I can return it the next day if my tests are not positive. Sorry for your trouble.
That's definitely a good idea! And no worries... it ended up being fine, I returned it and was reimbursed.
This is why I only shop online for high dollar items at Adorama or B&H. Robert's is great as well. I do use Amazon for lower priced stuff but never 3rd party sellers.
Hi Mark, I love B&H and usually use them. Just not in this case... oh well. I learned.
@@NicoleGlass I do hope it all gets taken care of soon. Sometimes we just need to listen to that little voice inside our head. 😉
I see no reason to go for shady amazon sellers with fake ratings, when there are so many grey market dealers or ebay sellers accepting PayPal and providing new lenses, even the version III lens was discounted recently for a short period
Yes, although Amazon does make it hard sometimes to distinguish between fake sellers and real sellers. Especially since this particular listing said it was from "Canon" (you didn't actually see the seller's name until after the order was placed). Oh well... you live and you learn.
Glad it worked out for you in the end :) :) Thanks for sharing your experience!
be careful with amazon. my husband bought me a camera last year from AMAZON, not a 3rd party seller - and we were scammed - someone RETURNED a camera of lower quality (apparently) and amazon SOLD the camera to US - so when we got it...the camera that was in the "correct" box was actually a cheaper camera. We noticed it as soon as we opened it, we called amazon and they told us to send it back - they said we would get a refund - then they contacted us and said NO-- they said WE returned the WRONG item...
it took a FEW months to get our refund - we had to pretty much go through weeks of them trying to figure out how we got the wrong item ...in the right box... it was very frustrating. We ended up getting a camera from best buy and opened it IN STORE - amazon gave us a run around - and finally they refunded us - it took a lot and I had to call them out and have my twitter followers harrass amazon bc we did not steal the camera or anything - someone else returned it OR an employee put the wrong one in the box...we dont buy expensive items on amazon anymore :( not after dealing with their returns on items that are over 1000$
As a novice photographer and Amazon Third Party Seller I think it's safe to say that you were the victim of a scam. By Amazon's definition the fact that it lacked a box means it wasn't new and the "International Version" without a warranty is a gray area. Amazon is very particular about this sort of thing.
Also, as someone that has worked professionally with high end scanning equipment (not specifically camera lenses though) I will say that dust does happen but in most cases that would be considered a manufacturing error and a new one would be sent out if you bought it from Canon or an authorized dealer. No questions asked, usually.
Yeah, it all seemed really weird to me. And I even asked them if they could send me a replacement which had a box and they were unable to do that. I think they just obtain used items and try to sell them as new ones. Not cool.
@@NicoleGlass There is a very seedy side to Amazon. However, those reviews that you show are *just* for the lens, not the seller. This gets people all the time.
If you aren't soured on Amazon, you can bypass contact with the seller for returns/refunds in the future and go through Amazon directly. They will tell the Seller that you are requesting an return/refund and by and large it's not optional and it avoids the "oh, well that happens" nonsense. Barring that, there is an A-Z claim if they really misbehave.
You might want to drop Canon a note via their website and let them know about the seller as well. It's about the same as a Copyright Strike on RUclips if Canon decides to ding the seller.
I guess I have been lucky, I have bought several cameras and lens that were International versions that were new and no issues, however, I have only used one company I trust. Maybe for the future I won't press my luck. I will say stay away from Abe's of Maine, my friend bought an International model from them, it had only had the Japanese language loaded in the camera and they wanted $300 to add all languages. My cameras and lens have come from Canada, Italy and Germany and were pristine. By the way, no new lens or camera should have a spec of dust, they are packed in a dust free environment and unless they are a floor model they should be spotless.
I have just ordered a lens from Amazon, not a third party seller. The lens was significantly cheaper than my usual dedicated photographic supplier. There is nothing wrong with used equipment just as long as you can inspect and test it before you part with your money. I would never buy used electronic/optical equipment from a third party seller on Amazon. The 70-200 is a nice lens I hope you are enjoying it.
Thank you Jamie! Yes of course, used equipment can be great. But sending used equipment under the illusion that it is new is not acceptable! Anyway, I love the lens - hope you love yours too :)
sorry to hear about your problems hope they get them sorted soonAmazon is one seller I stay clear of they are notorious for sending out returned goods as new well that's my experienceand Hello I have just subscribed to your channel its very informative for Shutterstock info: Thank you for your timewell I'm 68yrs young do Landscape photography and product stuff, and My own Macro creations. well I try keep up the good workTom G Ayrshire Scotland
Hi Tom, thanks for your comment - happy to hear that you subscribed! Usually I love Amazon and have great experiences with them, but not every single time. What kind of macro photography do you do? I secretly love looking at portraits of insects... I think they're just so cool! In another life I would be a bug photographer, haha.
Thanks for the heads up
Thank you for this information 👍👍
I have NEVER heard of brand new lenses coming with dust particles direct from the manufacturer and I suspect Canon would have a fit at the accusation. I have however bought grey imports without any issues, although they've all arrived with full packaging etc. Sounds like you've been really unlucky. (I should add I'm in Europe not the states so that might make a difference)
Yeah that's what I heard... that international versions should be pretty much identical, but at a lower price. That's ultimately why I ordered it. But yeah, this was clearly a used lens, not a new international version. Anyway, thanks for your comment and have a great evening.
@@NicoleGlass My understanding is that the companies sell at different prices to their suppliers in different countries. So if a company buys from elsewhere and they can make savings, but the warrenty is only available in the original teritory. Hence the term grey import. Sounds like the company you dealt with was selling on seconfhand goods though which is different. Anyway I hope you get it sorted and take care.
I had bought a Nikon Multipler that was a " deal" & ended up being a gray market items with no warranty..sent it back...no warranty is always a flag for me now..stay in contact with Amazon & I wouldn't hesitate filing a dispute with your credit card company..Make sure you hammer the seller with your review..Just my $0.02 Ken
No I just bought 2 cheap lenses from China brand new, no dust in lens, or the box. Plus I still use old lenses from decades ago that are clean as a whistle.
That's great! Sometimes it works out...
Visa will process a chargeback if credit has not been processed within 15 days, so long as you have proof merchant received product back.
Hey Frank, thanks for your comment. The issue has resolved itself since I posted this video. In fact, I reordered the 70-200 Version II from a reputable seller and they accidentally sent me Version III. So sometimes, good mistakes happen too! I honestly can't believe that happened.
It has nothing to do with International version, it was second hand issue. I've been buying International versions all the time and had less issue with them then with official sellers. USA version only matters first year and then no difference.
I have the same issue with amazon.de with e-joker
I always try to buy from the only small photography retailer left in Delaware. If they don't have what I want, then and only then will I turn to the internet!! BTW, they are 45 minutes from my house!
That's great that you do that. The local camera store in my area went out of business unfortunately, but I used to love going there. Now I pretty much just resort to Amazon and B&H.
Thanks so much for sharing. Sorry for your hassle and glad it worked out :) I have purchased all of my camera gear from Canon Direct (refurbished XF100 at $500 discount), Hunts Photo & Video (Canon M50 kit), and Amazon (M lenses). All of it arrived in perfect working condition, in original packaging, and for a price I was willing to pay. I just don't have time to deal with the BS that dealer was clearly serving. I'm a loser with very little money so I at least want my purchases to have the most security and least hassle possible - and generally that means paying on the high end.
You get what you pay for, right!? ^crosses fingers^
True. Usually I have no problems with Amazon. In this case you couldn't even see who the seller was until after the purchase, it just said that it came from "Canon."
@@NicoleGlass Ahhh, I've seen that. I assumed it meant the item comes from Canon, but that also seemed not quite right. Good to know, thanks.
I'm sorry this happened. Did Amazon resolve the issue? I've found if I call amazon they are fast to resolve. hope it was fixed :(
always pay with creditcard, at least you are covered .
Yes definitely
If you are talking about a dust particle within the lens, as opposed to a particle on the surface, then the lens is a scam. You can be assured that final assembly at Canon is performed in a clean room with meticulous technicians wearing white cotton gloves.
Two videos in two days, great!! Thanks.
And one more coming tomorrow :) I'm on a roll!
I feel for you that's so wrong go with your gut next time !
I buy from a local camera shop and my 6d and 1.8 50mm are second hand and iv had no problems ...
Yeah, I guess it was a hassle but turns out Amazon investigated the seller and removed the charge from my card. I reordered the lens from a reputable company and that one came in perfect condition.
Thanks for your comment!
Oh no !!! Thats why im always think 500 times before buying stuff from Amazon, hope you get Ur money back soon.
Thanks Jhonathan! Yeah I'm often skeptical but Amazon is usually so good with protecting the customer that I go for it.
I've had some success with getting the cheaper international versions of lenses and it's gone fine but once I had a Canon lens that clearly had a bad issue. I had the same experience when returning that they couldn't find the package even though the tracking showed it as being signed for. It was fine in the end, I got my refund but it's a gamble every time.
Sounds like your experience was similar to mine! Based on the reviews I read, many people had great experiences with the lens they received, but I guess it's not always the case.
First of all, the seller is a scam. Even international version should come with proper packaging.
Secondly, the first message of the seller is sadly true. You can be sure that the particle is NOT added purposely by someone after it left the factory. Common usage of any zoom lens would inhale dust and there's NO way around it, but it rarely comes under the front element.
Happy for your 2nd purchase.
Thanks Leo! Yeah, the lack of packaging was a red flag for me.
I always worry about the postal handling when it comes to expensive items. I guess the combination of sloppy handling and poor packaging could also increase the likelihood of dust making an appearance in photographic equipment..
Iam sorry sister but be happy
It happened to me i wanted to establish my dream photography studio after collecting money for years i ended up in greedy human hands never trust bad people i wish if he knew how i got that money he would be very truthful to me
but I forgotten now and i let it go
Great that u had your mony back
I worked at an Australian camera store for 8 years and not once did a 70-200 come with internal dust.
In fact, I can't think of a single lens that came with internal dust from the get go.
Sometimes you'll get a finger print or maybe a tiny bit of external dust somewhere, but even that only occurs on 1 out of maybe 50 or 100 lenses. It is far more common with camera bodies though, because often things like local charges, warranty cards, and leaflets are put in at the local level rather than in the country of manufacture.
Also, the lens always comes with an external box whether "international" or not.
Thanks for your insight! That's what I suspected. At this point the seller has been removed from Amazon, so I'm probably not the only one who had issues.
Not even older version of 100-400 had any internal dust?
@@Whigu Not out of the box, no.
That lens was particularly prone to getting internal dust over time, though even then it would usually take at least a year or two.
Good video, but dont be so pacifistic, startto threaten the person with the law and as much as you can, make their life harder than it should be
Thanks, Amazon investigated the seller and the product listing is gone from Amazon now... it looks like they did something for sure.
Wow I would have sent that lens back, sure sounds like a used lens or even a poorly remanufactured one. Best of luck stay on Amazon back about the refund. Have fun with your new lens.
Hi Mike, yes there was certainly something wrong with that. Turns out Amazon investigated the seller. The listing appears to be gone now. Or maybe the seller changed their name. Either way, something happened, and I also got the charge removed from my card today.
On another note: I reordered Version II and they accidentally sent me Version III... so I guess sometimes there can also be good mistakes!
@@NicoleGlass wow that's a great upgrade for all the trouble you went thru, glad it all worked out. Good glass is not cheap and I believe in good glass first the the camera body. Take care see you in the next video.
That’s an evil seller.
Jeez,same story.
Mine was just 50mm
They sent you a used lens?
@@NicoleGlass No and yes.I wanted a 1.2,and they sent me a 1.8 and it was used.You may also remember because i made a joke about your career and ISO.
You may also remember ME,sorry made a mistake
This is why I only buy prime items. You get refunded as soon as the UPS guy scans the box.
Ok alright ........!!
it happens. I have good one 80-200 IS 2,8. and im just Lucky. also sell videos with using it.
Sounds like a great lens!
Sorry for your misfortune. Hopefully you’ll get your refund soon.
Thank you Brian
Tweet on Twitter and show screenshots...and tag Amazon
I'm sorry you had trouble, but i've got to be honest on this one - you did it to yourself - you thought it was too good to be true and it was. This is why reputable pre-owned companies invest in making sure their offerings are legitimate. I feel this is a little like the people that think they can fly and try it for the first time by taking off from a skyscraper - do it from the ground...or, in this case, get something cheaper before you invest such a gamble in a company.
Hi Jeff, yes, I did do it to myself. It was probably not worth the hassle to order from that seller. But I also thought it was worth making a video because there's probably tons of people on the internet who contemplate doing that as well. I didn't make it to look for sympathy! Anyway, appreciate your comment anyway :) Have a great day.
Ooook
totally agree ToT