Calculating Salesforce Case Response time, within Business Hours

Have you ever wanted to be able to calculate the response time on your Case Emails, within Business hours? Let me show you how with this demo of a solution that I created for my Org.
Link for Flow action: www.professorf...

[@AnkitaAwasthiSF]

Could you please share screenshots from your second flow after you added the decision element?

[@betterhousebuyers5375]

How would you set this up to be able to calculate if a record is created during or outside of business hours?

[@MrNatego1]

Nice Job! Just may give this a try

[@SalesforceAdmins]

This is great, thanks for sharing!

[@LeoNascimento_BibliaFePratica]

Great solution! Thank's for sharing! 😃

[@kabelomoloi2264]

Great solution! Have you factored in Auto Responses in this? How do we exclude these?

[@falina1105]

Does the BusinessHour class only applicable for flow or can be use as advanced formula?

[@katyskinner5342]

I tried following the steps. A few steps are missing, but I think I covered them anyway. The average response time and max response time aren't populating in my cases, so something isn't right. No idea where to go from here.

[@AnkitaAwasthiSF]

same here! I need help with after the decision element was added to the second flow.

[@katyskinner5342]

We're still investigating, but the current suspicion is that our automated response means that all cases get a first response instantly.

[@EricRitter-el2tl]

This is great, thank you !

[@BrianMackintosh]

I run into errors when trying to create the custom fields on the Email Message object - have you seen this error previously? Unable to Access Page
The value of a parameter contains a character that is not allowed or the value exceeds the maximum allowed length. Remove the character from the parameter value or reduce the value length and resubmit. If the error still persists, report it to our Customer Support team. Provide the URL of the page you were requesting as well as any other related information.
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