Agreed SimpliSafe system is easy to install. It's a good monitoring system but for the poor quality of their video doorbell camera from internet connectivity standpoint. I did purchase it along with the Video Doorbell Camera but the camera goes offline (no live stream) with a message 'Disconnected from the internet' every 2-3 minutes. SimpliSafe attributed it to my poor Wi-Fi network when in fact I have 5 GHz-600 MBS speed bandwidth along with six Google Nest Wi-Fi routers. When I complained to SimpliSafe, they asked me to the split the Wi-Fi network into 2.4ghz and 5ghz since SimpliSafe doorbell camera works only with 2.4ghz bandwith (this they do NOT say anywhere). I did the split and connected the SimpliSafe doorbell camera to 2.4ghz Wi-Fi network but in vain. The camera went offline as ever before. They sent me a replacement camera which too had the same 'going offline every 2-3 minutes' issue. I repeatedly called SimpliSafe and asked for a good solution. They had the cheek to say I should move my internet router (which is about 10 feet away from the doorbell camera) closer to the doorbell camera. That was the last straw that broke the camel's back and I canceled my subscription service. While the rest of the SimpliSafe system works, the doorbell camera does not since it's outdated. Today's doorbell cameras support dual bandwith (2.4ghz and 5ghz) and SimpliSafe lags behind, thanks to their outdated technology. I am currently using the SimpliSafe doorbell camera without the video recording feature from the web interface (smart app disabled due to my monthly subscription cancelation) though the the camera goes offline every 2-3 minutes but then I am not paying $27.99 for the poor quality of the camera. I can't return the equipment since I am past the product return window.
They have terrible customer service so I’m regretting purchasing this system only 2 hours in to having it. I was sent a faulty device and told that I need to return the defective item. When I explained that I don’t have a printer to print out a return label and asked for it to be printed out and mailed to me, I was told to go to the post office to print out the label to send it. I explained I cannot get to the post office during work hours and don’t have transportation, I was told I should take off work and get a ride to do it. The faulty device costs $20. I find it really troubling that getting the faulty device back was worth the inconvenience returning it would cause me as a customer. They need to send out a return label before imposing this on customers.
Хобби
#simplisafe4life #simplisafe4thewin
Agreed SimpliSafe system is easy to install. It's a good monitoring system but for the poor quality of their video doorbell camera from internet connectivity standpoint.
I did purchase it along with the Video Doorbell Camera but the camera goes offline (no live stream) with a message 'Disconnected from the internet' every 2-3 minutes. SimpliSafe attributed it to my poor Wi-Fi network when in fact I have 5 GHz-600 MBS speed bandwidth along with six Google Nest Wi-Fi routers.
When I complained to SimpliSafe, they asked me to the split the Wi-Fi network into 2.4ghz and 5ghz since SimpliSafe doorbell camera works only with 2.4ghz bandwith (this they do NOT say anywhere). I did the split and connected the SimpliSafe doorbell camera to 2.4ghz Wi-Fi network but in vain. The camera went offline as ever before. They sent me a replacement camera which too had the same 'going offline every 2-3 minutes' issue.
I repeatedly called SimpliSafe and asked for a good solution. They had the cheek to say I should move my internet router (which is about 10 feet away from the doorbell camera) closer to the doorbell camera. That was the last straw that broke the camel's back and I canceled my subscription service. While the rest of the SimpliSafe system works, the doorbell camera does not since it's outdated. Today's doorbell cameras support dual bandwith (2.4ghz and 5ghz) and SimpliSafe lags behind, thanks to their outdated technology.
I am currently using the SimpliSafe doorbell camera without the video recording feature from the web interface (smart app disabled due to my monthly subscription cancelation) though the the camera goes offline every 2-3 minutes but then I am not paying $27.99 for the poor quality of the camera. I can't return the equipment since I am past the product return window.
They have terrible customer service so I’m regretting purchasing this system only 2 hours in to having it. I was sent a faulty device and told that I need to return the defective item. When I explained that I don’t have a printer to print out a return label and asked for it to be printed out and mailed to me, I was told to go to the post office to print out the label to send it. I explained I cannot get to the post office during work hours and don’t have transportation, I was told I should take off work and get a ride to do it. The faulty device costs $20. I find it really troubling that getting the faulty device back was worth the inconvenience returning it would cause me as a customer. They need to send out a return label before imposing this on customers.