In-N-Out Burger president shares story behind family-run business
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- Опубликовано: 9 апр 2024
- Lynsi Snyder, who became the president of In-N-Out Burger at 27 years old, sits down with NBC’s Savannah Sellers on TODAY to share the story of her family-run burger business with a devoted following.
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#inandout #fastfood #todayshow
I hope In-N-Out never goes public. You can only achieve the beautiful double reality of paying workers well and keeping prices low like In-N-Out does when you're not facing down the pressure of Wall Street vultures.
Unfortunately greed will get her just like Zuck and Elon.
They pay workers well because they’re only working 5 hours per shift. Of course I can pay you 23 an hour and work you 5 hours. A day
Yep, you're right. Our Texas-based Whataburger got sold to some big company in Chicago, and it's all gone downhill.
Walshy! I was starting to forget about you, but thank you for representing the Halo golden years!
Oh yea, outside of that I actually 1000% agree with your comment
I have to say, In-N-Out has the best fast food customer service. Young men and women working at In-N-Out are consistently outstanding in customer service.
They're pretty competent.
Notice how the CEO is thinking about customers?
A lot of companies have no idea why their customer buy their products.
Yeah especially in places like Utah, all employees are attractive young white employees. No trashy people like walmart. I think it's awesome ROFL
That's what happens when an employer pays living wages, who knew?
They have like 4 things on the menu. Plus they taste just like any other burger place, even their fries taste regular asf
Absolutely
Total respect for Lindsey and her company! 👍👍
yeah kudos to her
They cut corners, just like McDonald's and every fast food source, 👎
Oh you mean the woman that got pregnant by boys working at In and out several times????
They are known for their fresher ingredients, yet you’re claiming that “they cut corners like McDonald’s and EVERY fast food.”Don’t just slandere others, site some REAL examples or don’t spread unfounded gossip. Gossip is pointless and hurts the innocent. Either actually cite a real concern or don’t start drama.
Home girl has tattoos and piercings but doesn’t allow them
Lol
I worked for the company for 4 years and I have to say, I absolutely love this company! I worked at several different locations throughout CA and the integrity in their work is always consistent. They never sacrifice quality. They treat the employees like family and I’m really happy to see they are continuing to serve the customer by keeping prices low during inflation. ❤
It is always remarkable to me how friendly and hard working every single employee is with In-N-Out. You can see they actually don't mind working there.
@devaneyroldan5677 - why is mayo not offered; even in packet form?
@@z-z-z-z 😂 I never thought to ask
@@mikeg3439 yes, I agree! When an employee is valued and treated with respect it’s very easy to love your job. It makes the employee loyal to the company.
@@z-z-z-z Their sauce has mayo in it. If you want just mayo then bring your own. They probably don't carry it for the same reason they don't carry hundreds of other things.
This is proof that you can build and sustain a company w an integrity-driven business model, treating your associates w decency & dignity, and not selling out, placing profits over people. In-N-Out is about as popular as it gets. 👏👏👏
Grew up on In and Out in California. Don’t change please keep it in the family .
The day they have an IPO is the day In&Out dies. Now you know why us Californians love them so much !
Seems to be coming
Right, that’s when the board would modify the menu and expand it to chicken nuggets, chicken sandwiches etc. significantly changing their unique business model.
I’m so glad you’re not watching the video and start blabbering about an IPO that was answered in the video.
@marcd6897 you think things last forever, and the company has a sustainable business plan for economic differences. No things change and will change, maybe not this year or 5,10 20 years, but it will change eventually. Try and quantify a future business first, then comment. Not every answer is on a RUclips video.
@@marcd6897her response to the IPO question was not convincing
Lindsey dropped by my store when I just started. Nicest lady ever. Took time to take pictures with any employee who wanted one. Makes me feel proud to work for such a great company.
1:48 “You’re gonna get judged either way. So, you might as well be judged for who you are.”
She seems very honest.
She doent look like a billionaire with those tattoos.
Look up how she became the owner, family tragedies.
@@chinaboss6683why would you want to look like a billionaire? there are no ethical billionaires 😅
@@chinaboss6683
So, according to you, billionaires should not have tattoos. Why? What’s your stereotypical “look” of a billionaire?
trying to marry into the family fortune ngl
I love In n Out for a variety of reasons...but one thing I've always noticed is that you'll NEVER see a front line worker that isn't smiling and perceivably happy. They are definitely doing something right over there.
It's trash junk food. Go away. Don't respond. Just go away. Take your fingers away from the keyboard mf. Go away. Seriously, just go away somewhere and go to sleep.
BS. Be real. I've come across employees that looked annoying. It's customer service after all.
@@JustinEmlay you must be a Taco Bell employee
@@Boomhauersdad no, but I used to be in customer service. Now I'm a computer systems admin.
They hire for the smile, personality and character and teach the rest.
I don’t remember how exactly they said it. But I worked there when a new store opened and they said something like that.
I got to attend the official employee xmas dinner a few years back as a guest and she was there. Gave a nice speech of appreciation and she was very welcoming. She definitely cares for the employees 👍🏼
My 16 year old dad was a first day Baldwin Park customer (twice) in 1948! Five generations strong in our CA family!
Did he ever mention seeing the bikers who ordered their burgers their way that became the "animal" style (e.g. "those bikers look like animals!")
My dad was born in Baldwin Park in 1949. His side of the family were the original founders of the city. In-n-Out holds a very special place in all of our hearts!
Very cool! Have you ever seen how their cows are killed before they’re turned into burgers?
My 7 year old grandson is obsessed with In & Out. Whenever I would pick him up after school, he would tell me how hungry he was. There just happened to be an In & Out about a mile from his school. He and I would go inside and order our food. He wanted the full sit-down experience. Also, he loved operating the soda machine. One day, sitting at our table, while we were enjoying our meals, he says to me (unsolicited), "grandpa, this is the best day of my life!". 8-)
I tried In-N-Out Burger for the first on Feb.27th, 2024 by walking there from the LAX airport😂, all the staff treat the customers with so much respect despite how busy it gets. It was an amazing experience overall hearing the origins of this place along with who’s the president make it even more special. Please never change your system!
Just a tip for the next time you're in LAX & have time to run out for In & Out (I do it once a year😄) Take the Parking Spot (private parking lot shuttle, painted yellow with black dots) Shuttle Van to the Sepulveda station and In & Out is right next door. They've even got an pedestrian Exit that takes you right to the restaurant 😉 Bon Appétit 🤙🏼🤙🏼
On Century?
Dang thats a walk
@@BudFuddlacker Sepulveda 🤙🏼
@@cindyferndang, you’re lazy.
In-N-Out was one of my first jobs and it was awesome! They don’t even start off at minimum wage and you get wage increases based on learning new skills and task so by the time you’re flipping burgers, you’re already making a pretty penny.
Not any more. CA is $20 per hour across the board now. Now their pay is baseline and just meh. People are already demanding more.
The minimum wage just increased a couple months ago though, we can give them some time to figure it out.
The fact that In-N-Out is far less expensive than other chains and commands a loyal following by serving quality food, while still turning a profit, is testament to their leadership and should also serve as an example to others of the “right” way to do business. I am a fan and will continue to be one, especially as we got our first In-N-Outs here in Colorado a few years ago!
They not only turn a profit, but pay their workers a decent wage. Even before CA mandated a $20 an hour minimum for fast-food restaurants, In & Out was on average paying $19 an hour. Some In & Outs pay even more due to the cost of living in the area. The managers can make upwards of $125,000! That's real money.
I heard when they opened those Colorado locations there were traffic lines for miles and some people waited 10+ hours to get their 1st burger.
So many logical and sensible ideals have kept their menu low and the quality up --- no costly advertising, no mobile service that could overwork the employees and distract from the loyal customers right in front of them, and giving their employees above average wages and benefits that keep them faithful to their job (less turnover can be costly). Cheers to Lynsi keeping it simple, a great business model. Thanks for the great interview.
✅ ❤️🦅🇺🇸✝️
This young lady is a class act. Her family would be extremely proud. Keep doing what you're doing it works great i love In N Out.
It's great that she is upholding the values her father and uncle instilled. After she's gone, l wonder if the next person can hold off all the pressure to sell or water down the brand for a quick buck.
It gets watered down unfortunately. Nothing beats the original. But with pressures and profit things become less.
If they continue to take care of their customers, their customers will take care of them.
Generational wealth last on average 2 generations! They are one 3, I pray!
Teach your kids the value of one dollar and the power of family! 🦅🇺🇸✝️❤️
Yes, I'm sure her father would have loved her tattoos and treating her body like a temple in the ghetto side of town :3
We love you Lindsey!!!
As a native Californian thank you for providing jobs to our teens,
Thank you for being a patriot and standing up to the San Francisco skin flute 🪈
During the pandemic 😷
Thank you for keeping the prices down!!!
We love in n out burger 🍔 🍔🍔🍔 it’s a west coast thing!!
go away troll
@@fib4923 go away christo fascist
Gross.
Escorts California slums hurting 🌮 🌯
Chicagoan here that has only had In and Out a small handful of times. I love it! I dream about it!
Itasca here- please calm down Buona is right next door.
I worked as a part of the very 1st crew in store 39 and this family treats its employees better than any company I have worked for in the 35 + since regardless of you are full or part time. They are good people and Lyndsey is the kind of person we need owning US businesses
Shes such a wonderful person
As a california native who moved up to seattle for work, i'm happy to hear that in n out will be coming up to WA state
Do you have Mexican and Asian foods there? Or are they hard to come by? I’ve never been to Washington.
@@meep2253There are Mexican and various Asian foods, but Seattle does not have a large Asian or Hispanic population as California.
In N Out is the best.
Thank you for putting customers 1st
It's the only "fast-food" (although it kinda seems wrong to classify it like that, when it is soooo much more) company that I feel a sense of loyalty to!!!! Please don't ever change! 🥰
I ❤ IN-N-OUT!!!
I never realized the no mobile order 2:30 I really like that lol
I LOVE In-n-Out. Please don't EVER change!!
Soooo thankful such a great woman with integrity and ethics took over the family business!
The only place that didn't raise their prices by over 100% in the last few years. This used to be the place you'd go to when you don't mind splurging on the best burgers, but now it's the best burgers, at the cheapest price, compared to everyone else. So win-win for them.
I love In-N-Out😋😋😋😋
In N Out success is based two principles: simplicity and employee satisfaction. Employee satisfaction always transfers to quality made food. Keep the menu simple. Don't change it up. No need to add gimmicky menu items. Lastly, they always manage to keep it affordable.
The best fast food on the planet. The freshest, cleanest tasting food as well. In and Out is the King 👑 🍔
Of course know of In & Out, but never knew anything about the back story. I'm in Texas...Whataburger country....but have whole new level of respect after seeing this interview. Love how she is her authentic self....rocking the ink and professing her faith...very cool
I lived in Phoenix, AZ . Love In and Out. Employees always happy. Glad they are not going public. 😊
In and out is the only “fast food” place that doesn’t sell out, man this makes me want one
💯This is HOW to run a successful and great company - take care of your customers and associates. Your grandparents, uncle, and father would be proud of you - Lynsi 👏👏
Major respect . We homeschool and we did a tour few years ago of there restaurant in North Dallas. Amazing group of professional people. You could see they were proud to work there and loved what they did. something you don't see much anymore . Way to go Lynsi
Proud to work there is what I’ve always experienced, too. I live in a place that has many of them.
Only a Californian can tell you: eat those truly fresh and excellent fries first and fast - they don't hold up well after cooling off.
Correct.
Asking for them well helps a bit to fight the sogginess
Yep. Best right when you get em.
animal style fries brah
Get it well done and even the next day they are crisp(obviously not warm) and not soggy and taste like cardboard like McDonalds!
The food is great and their customer service is amazing, but what will always have me coming back is the faith they have. God please continue to bless this company.
I worked at In N Out. The training was fantastic. We learned about the family environment and dedication to the customer (we wouldn’t be there without them.). Quality- Friendliness - Cleanliness. It’s a great first job for a teenager.
They paid more than other fast food restaurants and gave everyone gifts for Christmas. The environment was positive and proud.
There is a reason in n out has massive lines out the door and drive thrus no matter which location or time of day! There is something so wholesome about it besides the menu. 🌴🍔
I dont see how ,they are extremely overated , small burger and cold fries
@@Ghostface__x_ 😂😂😂
@@Ghostface__x_I did too and I didn’t like them until 2 years in and you gotta eat them in restaurant hot 🤤🤤🤤💯💯
@@Ghostface__x_L
@@Ghostface__x_ BRRRRUUUHHH those burgers are like 450 calories. You: NOOOOOOOOOOOOOOO! You can't give me anything less than 950 calories per bite!!!!!!!
In N Out is hands down the best burger chain in the world, no one else comes close. Thank you Lynsi, you are doing a great job!
I live in Florida but travel for work. Every time I go out to the west coast, I google if there is an In & Out close to where my hotel is. Love that place.
Overrun by old Spanish old Mexicos nowadays I say the food is pretty old cheap and basic with an old school milkshake from the borders of old Mexico 🇲🇽. 🤡
In N Out is one of the only "true to their roots" companies around today.
Thanks Lindsey ❤
Grew up eating In-N-Out. Live on the east coast now and every time I’m back on the West Coast, I grab a double double animal style (or two). I hope they never change.
In-N-Out stores are by far the cleanest in the entire fast food industry. They pay their workers a fair wage and charge an honest price for the burgers. The workers are awesome too. One time I forgot my change and the cashier brought it to me at the table. In-N-Out is a great California company.
Literally in the drive thru at In-n mout San Bernardino Ca. Drive-thru currently under remodel due to high traffic area. Service is always great.
I think In N Out is the perfect example of how a corporation can be run fairly for employers and employees; and how paying employees a fair wage makes them work harder and better...all ships rise with the tide. Their prices are fair as well.
1970 you could see the giant IN/N/Out sign miles down the freeway, take the off ramp, and her dad figured out a way to use those (useless) little patches of triangle shaped grass at the end!! THAT is one of the key things that got them their market share. You had two little "outhouses" and drove through, one for prep, one for service and product. When I left California forever in 1978 buddies would "have a burger" for me in LA! Never forgot the good times, good energy. Keep it up, we need it now all over the place more than ever.
As a Californian who lived in Seattle for 23 YEARS…….Everyone I knew in Seattle (and Washington state) absolutely HATED everything about California, L.A., and In-N-Out burger!! I’m surprised they’re opening there! In-N-Out is THE BEST!!! ……and yes, I finally moved back to L.A.! 😎😁👍
same boat love LA but hate everything else abt it 😂. Also in WA state but miss living in Van Nuys. 😢
@@MarkZimmerman …….Move BACK to L.A. one day! Life is too short! Yesterday I was in Studio City at the Starbucks on Ventura Blvd watching Ferraris and Lamborghinis drive by, and people watching as they walked by, with all the funky, colorful outfits……L.A. is a unique, eccentric place…..and the weather’s great! 🥂😎👍
'Seattle Freeze' is definitely a thing. Glad they hate everything about L.A. and California. The more people that hate it the more I get to enjoy it being just a little less crowded.
@@ericcarson342 L.A. is great!….but it’s become a wealthy person’s place. You either make it, and enjoy life there…..or move to Antlers, Arkansas or Bumfunk, Idaho! But like you said, the more people leave, the less time it takes to get around! 😎🥂
The northernmost In-N-Out up in Oregon opened almost 6 years ago and is still just as busy pretty much everyday now as it was when it first opened. They know what they’re doing in terms of slow-and-steady expansion.
With all the "regular" fast food places driving up their prices, you can get a great burger for a more than fair price. In N Out is where its at.
This woman is a beast.
My sister and I work for my father’s company.
New people don’t know that until they work for us for months.
Doing everything like others have to. Let you know changes they need to be made, or things you’re doing well.
And also when you can out work others. You know you’re doing something right
I love this woman! I hope it never goes public
If you look at In-N-Out and Chick-fil-A (hands down the 2 most successful fast food franchises) they both keep customer service and employee happiness in the forefront and they remain at the top. Looks like others need to reevaluate and remember what it STILL takes to be great. If you treat your employees the same way you treat your customers it will decide what you become.
They're not the 2 most successful fast-food franchises.
Costco is the same way. We'll paid employees and still profit.
How dare you compare In N Out to Chick-fil-A. Lol
They're not a franchise, and I hope they never will be.
@@DankBuds36 How can you not? Both have the highest loyalty rating by far of any restaurants. Chick is even higher and has even larger lines everywhere. Chick is the highest grossing restaurant per store.
She's so humble and modest
As modest as you can be worth $6 billion.
Met her and her family at a regional picnic when I worked there in 2007-2010. They rented out a water park and brought out trucks exclusive for employees and a guest. They would give they entire store the day off and bring in a back up crew to cover their shift. Only place I one could get an in and out hotdog. She was as genuine and kind as they come and they even invited me to their church.
I live next to the very first In-N-Out in Arizona, Avondale, and since the day it opened up 25 years ago there has been a line at the driver through ever since. It is the best burger ever!!!
Uh... I see that every day driving by McD and they have two lines.
@@johndoe_yoe6257 Yes the lower class people need the preservatives in their bodies.
My parents knew the original owners and my brother was friends with their sons. When I was a kid I remember going to the original location. It was the only non homemade burger my dad would eat. Unfortunately my parents and my brother have passed, I would have liked to of heard of those early days.
In N Out is successful because it values both its customers and employees and treats them like human beings. That’s what’s great about family businesses and is what gets lost when businesses become corporatized where people become numbers
I have all the respect for her, Just for the fact that she has managed to “Keep the quality fresh.” - A BIG Thank You!
Shes just not a greedy bch. It's really that simple. Every year; "we've made record profit" says every comoan then followed by "we just don't have it in the budget to give you a raise"
They just built one in Rialto California, which is like walking distance from my house I been there every day since they opened I love In and out get a 3 x 3 all the time and you can’t forget the lemon up which is 7-Up with the lemonade in and out will never let you down
Would hate to go in the bathroom right after you.
Lindsey has her heart in the right place and the customers will notice it and come for more - good job
I tipped my hat for Lynsi and the In and Out folks. The only burger joint that I go to because you don't raise your price even though others do, ESPECIALLY during Covid-19 you were the only one opened until the government shut you down, and you were the first one opened while others still hesitated to. THANK YOU, THANK YOU, THANK YOU from the bottom of my heart!!!
Food is always great and the customer service is always on point because of how the workers are treated and paid. Meanwhile, every other fast food company is crying about increasing their workers wages and warning that the costs will be passed onto the customer because its unsustainable.
Watching this while eating my cheese fries 😋
Her story is so genuine and inspiring. Make you love in n out that much more.
Good! for her standing her ground on alot of different fronts. 👍
Technology is bad. That's why in n out thriving
lol technology is not bad. they are thriving due to focus and quality.
@@ThriftyCHNR and simplicity
@@JesusIsReal925 No I was correct in saying it was focus. Running a business like that is complex. You hate technology/science because it exposes your religion as a fraud.
@@ThriftyCHNR i never mentioned religion and no you are not correct.
@@JesusIsReal925 Your name mentioned it. and I am logically correct. Technology has impacted humans in a positive way over the past thousands of years. Have a good day!
I love In-N-Out, I’m getting my moneys worth, the ingredients are fresh, and the workers are honest and hard working.
My dad and I met her some years ago and she told us her story. She’s a very nice lady. The only living relative of the family business 💕
In and Out at Rosemead Blvd in El Monte in Southern California is the original stand!
The first stand was on Francisquito at the 10 Fwy in Baldwin Park
The first stand was in Baldwin park and the Rosemead Blvd location is in the city of Rosemead.
I live by it!
The first one was in BALDWIN PARK
Nice to see the story, from East Coast but was recently in California and went to In-N-Out a couple times and it was great prices, great food, and the service of everyone was work work work but make sure the customer needs are met. I loved it.
I rarely make comments but, I can resist on this one - In-n-out is the best hamburger I have ever eaten - Animal style with a chocolate shake - all day long. From So Cal - now in CO and they have one there - very happy.
I LOVE IN N OUT!!!!!
Love In-N-Out!🍔
Last month or so I remember going to In and Out and was surprised their prices remain low. Now i know why. In and out remains my number 1 burger and fries go to fast food restaurant. Always good quality and service. That’s a Lady Boss and a great grand child of the Founders.
1:01 So cool! Our relatively new store in Roseburg Oregon!
Lindsey, please keep it privately owned. A loyal customer from LA. 🎉
Truly a California icon , In and Out should be available all over the USA in my opinion, everyone should get the chance to try the burger and fries one day . I love it tons and will now pick In and Out over McDonald’s any day … McDonald’s over here charging 17.80 for a a quarter pounder with cheese get out of here
in and out is the only fast food chain that still cares. Support them people they are a national treasure.
Good for and her family’s business! I’m from the east coast and whenever i visit my family and friends out in California, In n Out was always our first stop once we leave the airport.
When my sister moved out to Cali for school in the early 2000s, she would always joke around about working at In n Out. She said their starting pay was $15/hr. And that was back in 2005.
In n out was always thinking ahead and always thinking about their employees. No fast food biz was offering that high of a wage… especially when the minimum back then was $6-7/hr
My favorite burger.
Just seeing them dedicating and praying the business to God is very telling! God bless In and Out.
This is WHY in n out is AWESOME
Best burger at any price. Love the food and the company culture. May God be with you all.
YES love how this woman won’t $ell out what’s ‘worked’ for us All for Decades!!
Not mentioned in story - Lynsi is a BILLIONAIRE!
yes... and even if she is rich she is not greedy like other companies that try to overwork and underpay
The family are billionaires because they understand quality and customer service. At least their business is more honest than most other billionaires, whose money comes from exploitation.
@@Rm9sbG93ZXJz Oh I agree - was pointing that out as an accomplishment to be proud of, not a negative in any way.
I got diagnosed with Bell's Palsy in 2018 and left Los Angeles and moved to Las Vegas, In N Out was the only thing that helped my Homesickness. I will always be grateful for the Snyder Family for this. 🍔🍟😋
No substitute for the consistency of tradition. Well done Lynsi !!!
Looking forward to my first In-n-Out experience 🍔
JOHN 3:16.....ON EVERY CUP 🙏
Anyone going to tell NBC they actually interviewed and fawned over, a Republican ?
Who cares?
Went to a I/O restaurant near Temecula. Wow what a great experience 1) Clean & bright 2) Personnel, Professionalism, Service par excellante,(yes, I made up that word) 3) Tasty ,non- greasy Food
I am from South America and have been in California for 34 years and feel like In-N-Out is part of the California identity....
Honestly don’t like expansion. Keep in n out a Cali thing. It’s what makes it cool.
And I just moved to Texas from the central coast 3 months ago. It irritates me having a in-n-out a mile away from me still. Makes it less special.
Trump will save In-N-Out Burger!
I go to the Oro Valley, AZ restaurant and I have never seen happier, more upbeat employees. The place is spotless as are the employees. It is a great experience every time. And I love Scripture on packaging…