brother....I'll tell you what happened....it's the compass that went haywire...the moment you fly around so much metal, the drone is already confused before you take off. I live in singapore, and there is this infamous area where there are open spaces to fly with no interference, but, there is only one takeoff area which is full of metals. We've seen sooooo many drones just drop into this river where people feel it's safe to fly, but, the reason for the failure was where it took off from and the state of all the drone sensors. People tend to ignore the state of the compass..As good as these drones are in giving you a warning, it's best to have a checklist with you and make sure that all sensors are stable, before you take off...
I think it's true, though. Many years ago, I was flying my drone in Singapore at the Rail Corridor. There was this bridge, the Bukit Timah Truss Bridge. I wanted to get a shot of the drone flying through the bridge, but it suddenly went haywire for no reason and dropped. So, I was thinking it could be because of the metal structure around the bridge...but could you care to share where in singapore is this infamous area?
Hi there. Sorry to hear about the incident. We will help to apply for data analysis if the drone is under the warranty period to find out the cause of the accident, if it's a warranty case, we will compensate the drone according to After-Sales Policy. Would you kindly confirm the support channel you use to request service assistance? You may also provide the case number for our reference. Looking forward to your response.
Hey, there! You guys already got me taken care of - so no harm, no foul. You did great getting me squared away. If you want a detailed account of what happened, feel free to email me at info@dronegeekproductions.com.
@@TheDroneGeek Thanks for your confirmation. Just the same, feel free to reach out at any time for any concern, inquiries you might have in the future. We're always here to help.
@@DJISupportGlobalI have a Mini 4 Pro on order and this exchange makes me feel confident in my purchase. Can’t wait to send it! I paid for some two year plan but not sure if it’s Care Refresh. I’ll have to investigate this. Don’t know what is covered under the plan I did get.
@@DJISupportGlobal I am so extremely frustrated with DJI, I used to love Dji, I have flown a handful of drones and finally decided to get the mini 4. I got the DJI mini 4 pro less than 48 hours ago... I took it on its maiden flight yesterday. 4 minutes into the flight, it said battery OVERCURRENT. Then, it dropped from 86 to 70 within seconds. It was in CINEMATIC mode... I started heading right back to home... As I was coming back home, it went from 44% to 10% within seconds. Then it went to the sport mode and fell out of the Sky and crashed breaking the front arm off completely and destroyed the gimble. I called DJI and they told me I had to use my care refresh 😡 . . I am extremely frustrated. I don't think I'll ever buy DJI again. This was my first DJI drone , and it has been a terrible experience. I have heard so many good things about DJ. I, however, I have not experienced that 😞 My drone is on its way to DJI via ups....... I'm out money and time...I don't know if I'll sell it when I get it back. I don't know what to do. I'm terribly upset. Only 25 total minutes of flight time..... 🤦 I think DJI has lost me as a customer that quickly 😢
I had a similar accident with my new mini 4 Pro. Flying outside over a street, home point updated, perfect gps/RC signal, slow cinematic fly over a street with no trees but buildings on both sides. All went well for the 45 seconds, then I decided to let it hover for few seconds to let some pedestrians pass. All the sudden I noticed it started drifting on the left side. A message briefly appeared on the remote”Motor unable to rotate. Check objects blocking motor or contact DJI for support “ It started spinning like a ballerina and crashed several times on the facades of the building, I wasn’t able to control it. It happened so fast. To cut the story short, did what you did, send it to DJI. They have been absolutely brilliant, the smoothest experience I have ever had with any customer service. Replaced free of charge including both ways postage.
My mini pro 3 - same exact thing happened. No wind, full battery. Hover above the buildings for 5 seconds, and it suddenly veers to one side and tumbles down. Totally smashed the drone up good. Not excited for the bill.
@@user-ox7pb5us5g It goes to show that you can never trust technology 100% . Shame because it knocks the confidence a bit but I guess we just have to be aware of these things when we fly our drones.
I recently got a DJI mini 4 pro and it is a blast to fly. My previous drone was a DJI FPV and damn they have a lot of cool features. I am enjoying the follow mode on the mini and love taking professional photos, and for the FPV you get to feel as free as a bird as you weave through trees at 87 mph. I think we should appreciate how much care DJI has put into every single one of their projects. DJI, keep doing what you are doing! 💪👌😮💨
The mini 4 is my first drone and I absolutely love it. I’m seriously addicted to flying it. I drive a truck for a living so I get to see some cool stuff. Great video man.
It’s the perfect drone for a pilot like you! Compact, but powerful! This is also my favorite GPS flyer too. I love it and I’m glad you do too! Happy flying and thanks for watching!!
Congratulations! Welcome to the sky. You chose a seriously great drone. I've been flying a mini 3 pro since it came out. Just got an Avata to expand my drone experience into FPV. Flying drones is such a cool hobby, and apparently people make it their profession all the time...
if you have the SRT files, they are included with the video files you shot, if you open those in a text editor, it shows you all the trajectory info of the flight recorded. It may have more info.
I LOVE the intro. You have a voice made for broadcasting entertainment! I enjoyed your posts on the mini 4. I just purchased one a week ago and I'm happy to hear that my purchase is a good one.
My Mini 4 Pro just fell out of the sky...the drone fell from 22 m altitude... luckily it fell on the grass and I only had to do a gimbal calibration...but it is definitely a software error that must be solved by the DJi .. I don't want to think what would have happened if the drone had fallen on someone's head
Coming from a Mavic 3 I was really thrown by how light the Min 4 Pro is, the first thing it did when I took it up was blow about a block away, and this was in a light enough breeze that I would've never considered in at an issue with my Mavic 3. I then had to struggle against the wind to get it back and it took several minutes, wasn't sure I could do it. It's a great little drone but it freaked me out enough to make me return it.
I've taken it up in some really strong winds in Barbados and it has coped well, The strong wind warning has flashed up but it has stayed steady. I just don't venture too far, as you need a bit more time to return!
Reminded me when I had a crash in cnc mill factory with my fpv drone. That time some small iron partices got into my motors and caused mallfunction. Did you check if the motors rotated all smoothly and evenly by hand ?
Here's my take: the first pass was good, but due to so much metal, the compass is not stable after this pass. In the second pass, you can note a small drift on the drone at the start before the stick input. THAT SHOULD NOT HAPPEN. That's a dead give away that there is something wrong. You don't want a drone to drift even a cm indoors if all sensors are stable.
Typically I'd agree with you, but this time I'm not so sure. No alerts. No warnings. Everything was good upon take-off. That drift could have been anything from a slight adjustment in position due to airflow between the buildings and facilities to a literal input from me on the controls (remember, I cut the clip, so what might look one way to you might not really be an accurate depiction of what is going on). I really think this was a straight up malfunction of the motor. Even the way it falls out of the air tells me that it wasn't a dead drop. There's a violent jerking motion right before the drone completely fails that tells me one of the motors on the right side of the drone experienced a malfunction. Somebody suggested a metal shaving or some other debris from the manufacturing happening in the facility could have gotten into a motor and caused an issue and I tend to think that's a more likely scenario than anything else. I've had compasses act wonky before. You're right, the issues caused by a malfunctioning compass can be as mild as a drift or inability to hold position to something as drastic as a complete failure of the drone resulting in a crash. But there were no indications of anything like this happening in that moment. At the very least I would have seen the notifications in the app after the drone had crashed and had my answer immediately. The only notifications I had were to tell me that the gimbal was malfunctioning (a result of the impact) and that the drone had experienced a hard impacted. Still, I appreciate your input and speculation! I wish DJI had been more helpful in actually informing me of what happened. In the past they had been extremely communicative about problems I would send drones in for and I'd have answers to walk away with. This time it was more about just getting me set up with a new drone and less about educating me about what could have happened -- another reason I believe this was a malfunction with the drone itself and not a pilot error or environmental factor. Cheers!
Hmm did I miss it or did you leave out the most important piece of information? What caused it to drop? I just ordered mine and will pick it up when I am in UK next month. Now I am very worried. I live in Nigeria so if mine falls out of the sky there is nowhere to send it in to. If that happened I would have to wait until whenever I travel to Europe. And now I am thinking I should never try flying it over water in case it falls out of the sky over water. Hoping your situation is a once in a billion occurrence and not a common fault with the drone.
I never received final confirmation from DJI. Just a replacement. Based on that information and the nature of the crash, I’m convinced it was a failure in the back right motor. Whether internal or via an external force (i.e. debris lodging itself into the motor), because I had VLOS with the drone, several witnesses, and never lost connection to the drone itself during the flight - not even after the crash itself.
Glad you had your DJI fixed. The issue with computer access is common to many systems. It happens to me when making or changing airline reservations or even Amazon. Have to try different browsers. Waste of time.
Interesting video - thanks for sharing. A pro photographer fixed wing model club mate (who flies drones every working day) was really interested in this and one of his ‘always do’ checklist items is an IMU calibration before (and during) tricky indoor shoots
IMU calibrations are extremely important - particularly if you plan on flying in a location like the one I was flying. I calibrated the IMU inside the building for this reason just before takeoff of the first flight I had with it (this was flight number 2 in this video - shot the same day and the drone never left the building). 100% agree that IMU calibrations are important, but unfortunately are also one of the most overlooked calibrations.
3:48 the collision avoidance camera entered the frame, indicating that the attitude of the aircraft had a sudden and severe downward pitch and leftward roll. Then there's a rapid upward pitch and clockwise roll, indicates you lost your rear-right motor, causing the aircraft to flip over back and to the right (not to quote Oliver Stone's JFK). If I had to guess, that motor had a sudden malfunction causing it to spike its RPMs, so the system shut it off, or the malfunction killed it. The crash then resulted. That's my analysis. I'm not an expert.
I had to use care refresh two months into having the Mini 3 Pro and did opt for express. I remember being able to choose if I wanted a quick replacement vs having them assess the damage and repair fee. That issue of holding cash was not done either. But then my experience was in autumn 2022.
Like I said, it's a great program for people that need their drone replaced on a quick turnaround and the hold makes sense in that regard...but I myself had a really difficult time getting around that prompt to file for a standard repair inquiry...just seemed a little baity to me and did not sit well with me in the moment as I had JUST lost the drone earlier in the afternoon and was already pretty upset about it. I mean, I'm a big boy and I processed those feelings, but still...never feels good to lose a drone to something like that and then having it feel like they're just trying to upsell and squeeze money out of me rather than honor the original agreement felt slimy in that moment.
Similar happened to me with mavic 2 pro, and it was inside one huge hall of shippyard... One of the possible errors here is due to larg amount of metal, signal interferance and issues due to not stabile gps signal as indors with part of gps yes, but part of non stabile gps. And it goes it own way. Loads of metal in such close distance to drone, to RC and also inbetween... Makes bigger issue than flight to 10km distance.
The reason I swapped to a Hover X for my simple needs is because every time I launch my Mavic it demands I recalibrate the compass. That much metal around may have borked the compass?
Crashed my AVATA. Used refresh. Cost me $29 and they shipped me a drone ASAP. When the new drone arrived I put the crashed one in the box, and shipped it back, bob is your uncle. Peace.
I am on my eighth drone. Yes,my eighth! And I have never experienced anything like what you're talking about, including your problems with having to use a desktop. I've gone through all of my requests on my Android phone, they asked me once if I want to use that, but it's easy to navigate around it. I don't know what you're talking about personally
I just bought a mini 4 pro and on its first flight by my nephew who has 7 years of drone experience. It fell out of the sky 8 minutes into it. Off the call Dji. Drones fly very poorly when the motor shut off
I went to land. Like usual. But it refused and bounced up into air. Okay so i gently tried again and it refused. Okay no problem. Tried again different location bounced hard off the ground flew up into air hit branches, came crashing down and cracked on the concrete. Heart sunk. No explanation. Same process as always for landing. Sometimes these drones have a mind of their own
Exactly happened to me 8 minutes in I hit RTH and as soon as it was on top of my car it just fell from the sky. no warning, no nothing. This was 2 hours after purchase brand new from Best Buy. I exchanged it. and DJI switched my refresh to the new one.
Hey great well detailed video. And thanks for the heads up alert to possible short comings. I read a few of the other comments and noticed that "Compass error or malfunction" was mentioned as a possible cause for the sudden crash. Did DJI provide any feedback as to the cause of the crash? Thank you.
Wow! Literally just found this video after I left the DJI Store to file a claim. The same exact thing just happened to me today while I was doing my final take of a boat I was shooting 😢 it was so unfortunate, even the representative at the DJI Store saw the footage up to the moment lost full connection and Power couldn’t explain what exactly happened. I was more 15 m away from the controller and it just randomly lost power, signal and dropped into the water. Only had the drone 2 weeks. So now they will investigate and hopefully not kill my pockets on sending me another drone
Just bought a avata2, havent flown it yet. Have been very close to pulling the trigger on the mini pro4 also, but went looking one last time for these type of videos and so many comments with crashes in the comment section. I'm an experienced flyer but dang, do I really want another toy to suck bucks out of my wallet? I was expecting weak arms to break from what ive seen, but falling out of the sky is a deal breaker for $1300 w/refresh.
If it helps at all, I have had no issues since this crash and have flown the Mini 4 Pro maybe ~50 times in that span? This summer will tell the tale as I'll have ample opportunity to fly (i.e. no bitter cold winter weather and no wet and volatile spring weather), but I'm actually loving this drone overall. This crash sits heavy in the back of my head when I think about flying in cities and densely populated areas (safely, of course), but as I've stated -- no issues since this crash.
I love the Phantom series. I just wish they were still manufacturing them and their accessories like batteries. It'd be a no-brainer to have one if that were the case!
I went to land. Like usual. But it refused and bounced up into air. Okay so i gently tried again and it refused. Okay no problem. Tried again different location bounced hard off the ground flew up into air hit branches, came crashing down and cracked on the concrete. Heart sunk. No explanation. Same process as always for landing. Sometimes these drones have a mind of their own
You can literally see the drone bounce off something just before it crashes. Had to have hit pretty hard to bounce the gimbal to bounce too. The gimbal bounced so hard you could see your obstacle sensor on top.
i bought Mini 4 pro on 10 November and it was working fine until the RC2 controller failed to be recharged suddenly. I even plugged it using DJI original type c and USB cable to another computer, it failed to be detected totally. I am very upset with the quality of the RC2 as this is my first drone and it cost me almost USD 1099. I sent it to the DJI authorized service provider and i am waiting their response now. To my understanding, they mentioned this maybe the charger port burned. very disappointed and frustrated.
Guys..I have tried my absolute best. I have even called dji and updated my mini 4 pro… still not flying steady. So normally when it goes on flight it will go up and hover, but now after I dropped it, it doesn’t hover steady anymore, it just lifts and flys backwards uncontrollably
Looking at the video says you were a lot lower on the second pass (3.06) than you were on the first good pass (6.12). This may have allowed a greater EMF to come out of the open door of the staino cabinet and swamp the flight controller, or you were also a lot closer to the guy operating the yellow machine as well. Cheers
May have been a lighting problem I notice the turn around the machine the second time that light goes from bright to dark to back to bright right before the crash. The 1st shot that didn't happen. It may have been a lightning problem confusing the drone.
That was an edit I did to show you the flight window. I intentionally darkened the area around the flight window to bring attention to the fact the window was totally free of obstacles.
two times I lost altitude on my M4P unexpectedly. The battery is supposed to be a Li-Ion?, so it should be able to go down to 2.7 V, BUT it acts like a Li-Po, with a 3.2 V minimal. My first "drop" was from 20' up when my battery hit 3.15 V, it just quit flying, like the rotors couldn't keep up(they were turning still), just not enough draw? Fell straight down. The second time I was using waypoints. I set first waypoint with drone facing North while 80' up, then flew out 50' South then set a second waypoint at 60' altitude pointing West, then flew northeast 50' and set a third waypoint at 40' altitude facing East. You can manually fly it just fine, BUT when you run the program, depending upon which direction the "drone logic" decides to turn the facing: If it turns counterclockwise, it suddenly goes from showing ~55' altitude after making the turn on the second waypoint to showing 80-90' altitude and will fly right into the ground as it tries to get back "down" to the 40' target of the third waypoint. If you force it to land it shows negative altitude until you power cycle or take off and make a new home point. Clockwise turn does not result in this behavior. It smoothly turns from West through North to East facing over that 50' move. I think it has to so with the short distances and acute angle of the "turn" it's trying to do. I tried it at 150' per section and it runs fine. I tried it with altitude of 80' for each point and it runs just fine. It's only when set up with harder turns and the "logic" choosing" a counterclockwise turn that it happens. Been fun to play with, but I know what to avoid now and it's not a big deal to me. Neither case resulted in any discernable damage to the drone, and I love this thing. LOL
Thanks for the video, I have a Mavic 2 Zoom I bought new a few years ago the controller battery is getting weak and can't be replaced. I have been trying to decide on the mini 4 or the Air 3, I do loving having the zoom and being able to take shots I couldn't get close enough to other wise .We have high winds here which haven't been any problem for the Mavic 2. I still have my old DJI flame wheel 450 which I built years ago. Decisions ,decisions.
Sounds like applecare for Apple they place a hold on your card and actually ship you a new phone and if they don’t receive the damaged phone back they will charge your card but it’s optional like in this case you can just use standard option
Please let us know if you do find out the actual cause of this! Flown this thing half a dozen times now and my nerves are already shot! 😂I think the strong winds of Barbados don't help!
Kind of unrelated, but I actually needed to get on a desktop to activate my mini 4 pro account. I made an account 5 years ago planning to buy a Mavic and backed out. Then last week my Mini 4 pro arrived and I could not reset my old password from a mobile device. I tried like 20 times but the email would not send and I was softlocked in setup until I was able to get to a desktop computer which worked on the first try. It was really frustrating and weird.
My mini 4 pro fell out of the sky today on landing ,it all of a sudden whent in to a spin like the crash in top gun where goose died, its got a broken leg now
That sounds almost exactly like what happened to mine...I'm getting a lot of blowback from people stating I hit something, but I was standing right there. I could see it with my own eyes. I didn't hit anything. It quite literally fell out of the sky. Luckily I was only 20-30 feet in the air and nobody was walking under the drone, but it still was enough to force me to cash in a Refresh. Which was great for getting a new Mini 4 Pro, but sucked as far as having to cough up another $65 and wait for like 10-days for a new one to get to me...
It looked pretty clear that the metal pillar was there and it was almost perfectly spaced for that to hit from the looks at it and you said you were looking at the camera not the drone… LOS….
Lmfao if you think I was anywhere close to that, you have to check on your depth perception, my friend. Easily cleared the beam by 10 feet. Also, verified reports from workers that it didn’t hit anything.
Possibly magnetic interference especially with all the metal and machinery may have affected the speed of a motor. I have a pair of metal ladders bottom of my garden all my 4 dji drones run into compass errors iF I take off from there shortly after they start to drift . But I think you're motor speed got intercepted due to magnetic pull. I know they say don't take off near metal objects like grids ect
well that doesnt make sense, as metal ladders are aluminum, and not magnetic, therefore not affecting any sensors. Cement has rebar, which is magnetic iron, but it doesn't seem to affect DJI drones, only cheaper ones.
@@curbie1150 true aluminum is not magnetic but it has mobile electrons that can amplify magnetic fields nearby so yes it's probably some rebar somewhere as when i move the ladders out it doesn't give compass errors mavic po mini 1 mini 2 and mini 3 pro all have same problem with these ladders
@@curbie1150 Affects my Mavic Air to the point I just quit using it entirely, as every. single. flight. the damn thing wants the compass recalibrated. Not worth using it.
i have the dji 4 pro never crashed or anything happen to it. i put it up or a couple years and went to fly it and it just makes a wired beep sound and thats it. its so loud i had to cut it off any ides
I don't hate the model. Granted, it's not ideal for everyone, so I hope they don't make it the ONLY option for the Care Refresh in the future...but for people that need a quicker turnaround to get a drone back in the air, it's a good program. It gets the customer their drone faster and protects DJI from fraudulent claims. Since I had the Mavic 3 as the primary workhorse for the job and for most of my other clients, I didn't need the Mini 4 Pro back right away, so saving the hassle of a hold on funds in my account was the preferred method. I was able and willing to wait a little longer to get the drone back!
Mine crashed last night at dusk wheh i made an abrupt left turn! Luckily it was hanging 6 feet off the ground in the tree branches on the street over 127 meters away from my back deck
No way. Definitely did not do that. Sticks were nowhere near that position positioning is off for the sticks anyway, I was moving forward and to the right when the motor failed. I would have needed to move backward and to the right in order for the stick input to match that command. Though you do bring up a great point in that…that command input is so idiotic.
I sold my Mini 4 ,too many times I've had it overheat during flight. Too much processing power and no fan to cool the internals. It doesn't perform and work normally like the others in my Hot and humid climate
Only if you are also pushing and holding another button (C1 or C2? Not sure which one). Otherwise there would be a LOT more crashes as the combination you are describing is also somewhat of a left-hand orbit or arc.
@@TheDroneGeek I think the holding down extra button is if you have it on emergency mode. The angle and rotation looks like you could have accidentally triggered the motor stop. Just a guess brother.
So long story short..you didn’t find the issue??? Almost 3/4 of the video explains DJI care refresh..was waiting for the majic word “ this is what happened moment”🤦🏻♂️
if you cannot do something on your "laptop computer" that you could do on a desktop pc, you do not have a "laptop computer", you have some kinda proprietary, blackbox system, probably a chromebook tablet with keyboard, a microsoft surface, or a an apple fashion accessory. a "laptop computer" is a desktop computer with a different power supply. software functionality wise, they're exactly the same, just not as good (cos powerful computing requires lots of electricity). websites will look exactly the same and have the same links etc on any type of personal computer, laptop, desktop or otherwise (eg:AIO)
Last I checked, State Farm doesn't insure for commercial use. I'd rather not get pinned down for the total loss of a drone at best and insurance fraud at worst. xD Thank you for the input though -- always open to new ideas!
I'm not rich, but I know if I buy one of these, there is risk. I lose it, that's it! Gone. From the initial decision to purchase it, I become okay with it. Of course I'll do what I can to recover it, but I won't become a whining "Karen" and bitch about it if they don't follow through at DJI. I will only act pleasantly surprised. I won't fly my new one any distance until I've had lots of other fun with it, here in the house, and closely flying outside. I play it safe. I am really happy with how it takes cool videos going around a local object, and running along sand piles at the beach, around shoreline areas, directly overhead,...,...,..
There IS risk, you're right...but a failure from inside the drone is not your fault and you should not be held solely liable for it -- especially when it is a new product. If I had had this for 4 years and it failed, I'd still be mad, but I wouldn't go to DJI expecting them to do anything about it. It would also be well outside of warranty at that point, so no reason to believe they would do anything about it. If you buy products like this, understand that there is a warranty that goes along with the product as well as an extended warranty you can purchase from DJI...if anything goes wrong that is not your fault, you SHOULD be taken care of and DJI wants to take care of you -- not just because it's good for their reputation as a company, but because they use reports like this to determine if there are recurring flaws with the drone and can address those issues if they prove to be persistent. Absolutely no reason in 2024 that you, as a consumer, should take ANYTHING on the chin when it comes to the products you purchase.
@TheDroneGeek On that I totally agree. I bought a mini 3 about a year ago and it wouldn't go past powering up, idling, and then not responding, then shutting off. I spent a whole day on that and couldn't make it work. Took it back to Microcenter. I bought a mini 4 two weeks ago. Made it work right out of the box with no glitches. No headaches or struggles. I like having a physical store nearby to take back the bad, because the old formula has always been: If anything works well longer than a week, it keeps working for years after. If it breaks a few weeks or months later, rarely happens, I figure it's my loss. Throw it in the "parts" pile.....lol
Hey Bud thanks for the video. I finished my flying this morning in Bali. When I was landing the drone, it suddenly fell out of the sky! It’s crazy! Luckily I have the drone with me but it’s damaged quite significantly! I have the DJI Care Refresh though, I hope I don’t have to go thru a crazy amount of BS with DJI! Hopefully I can start flying again soon! Also, when they send you the replacement drone is it in a fresh box like the new one ?
Did DJI determine what caused the malfunction? I know that if you do the Express service it's a one for one swap after you pay the fee, so no reason would be provided. However, if you went the other route wouldn't they provide a reason for the malfunction? I ask because my mini 3 pro appeared to lose thrust momontarily in flight in the front left motor causing it to tilt excessively throwing a gimbal angle error in the log for the flight. While in flight I saw the drone pitch suddenly on the controller then recover. I believe the M3P and M4P share parts so my concern is that there is a hardware issue that could crop up at any time. Thanks. Here's the video of the glitch. 'ruclips.net/video/x93Cv6GBPnQ/видео.html'
I was taking off with my mini3pro and one motor stopped. With a watch makers eyeglass I could see a small chip of something really magnetic. Needed a toothpick, which had to be sharpened and finally a bit of vaseline on to finally catch the chip. It was just big enough to move and jam the rotor. It almost seemed like a bit of broken magnet that had dislodged from the motor. I fitted the alloy motor covers, but not really happy with the loose fit, and if you use superglue, you need a minute amount. Tried decal tape, but even the thinnest was too thick. I wonder if something happened momentary to your motor and then it lodged out of the way and was free again? Best Dave
brother....I'll tell you what happened....it's the compass that went haywire...the moment you fly around so much metal, the drone is already confused before you take off. I live in singapore, and there is this infamous area where there are open spaces to fly with no interference, but, there is only one takeoff area which is full of metals. We've seen sooooo many drones just drop into this river where people feel it's safe to fly, but, the reason for the failure was where it took off from and the state of all the drone sensors. People tend to ignore the state of the compass..As good as these drones are in giving you a warning, it's best to have a checklist with you and make sure that all sensors are stable, before you take off...
Hi, in singapore which area?
I think it's true, though. Many years ago, I was flying my drone in Singapore at the Rail Corridor. There was this bridge, the Bukit Timah Truss Bridge. I wanted to get a shot of the drone flying through the bridge, but it suddenly went haywire for no reason and dropped. So, I was thinking it could be because of the metal structure around the bridge...but could you care to share where in singapore is this infamous area?
Hi there. Sorry to hear about the incident. We will help to apply for data analysis if the drone is under the warranty period to find out the cause of the accident, if it's a warranty case, we will compensate the drone according to After-Sales Policy. Would you kindly confirm the support channel you use to request service assistance? You may also provide the case number for our reference. Looking forward to your response.
Hey, there! You guys already got me taken care of - so no harm, no foul. You did great getting me squared away. If you want a detailed account of what happened, feel free to email me at info@dronegeekproductions.com.
@@TheDroneGeek Thanks for your confirmation. Just the same, feel free to reach out at any time for any concern, inquiries you might have in the future. We're always here to help.
@@DJISupportGlobalI have a Mini 4 Pro on order and this exchange makes me feel confident in my purchase. Can’t wait to send it! I paid for some two year plan but not sure if it’s Care Refresh. I’ll have to investigate this. Don’t know what is covered under the plan I did get.
@@tomaskey6844 Thank you for your support and understanding. If you have any questions about our services and products, please feel free to talk.
@@DJISupportGlobal I am so extremely frustrated with DJI, I used to love Dji, I have flown a handful of drones and finally decided to get the mini 4.
I got the DJI mini 4 pro less than 48 hours ago...
I took it on its maiden flight yesterday. 4 minutes into the flight, it said battery OVERCURRENT. Then, it dropped from 86 to 70 within seconds. It was in CINEMATIC mode... I started heading right back to home... As I was coming back home, it went from 44% to 10% within seconds. Then it went to the sport mode and fell out of the Sky and crashed breaking the front arm off completely and destroyed the gimble.
I called DJI and they told me I had to use my care refresh 😡 . . I am extremely frustrated. I don't think I'll ever buy DJI again. This was my first DJI drone , and it has been a terrible experience.
I have heard so many good things about DJ. I, however, I have not experienced that 😞 My drone is on its way to DJI via ups.......
I'm out money and time...I don't know if I'll sell it when I get it back. I don't know what to do. I'm terribly upset. Only 25 total minutes of flight time..... 🤦 I think DJI has lost me as a customer that quickly 😢
I had a similar accident with my new mini 4 Pro. Flying outside over a street, home point updated, perfect gps/RC signal, slow cinematic fly over a street with no trees but buildings on both sides. All went well for the 45 seconds, then I decided to let it hover for few seconds to let some pedestrians pass. All the sudden I noticed it started drifting on the left side. A message briefly appeared on the remote”Motor unable to rotate. Check objects blocking motor or contact DJI for support “ It started spinning like a ballerina and crashed several times on the facades of the building, I wasn’t able to control it. It happened so fast. To cut the story short, did what you did, send it to DJI. They have been absolutely brilliant, the smoothest experience I have ever had with any customer service. Replaced free of charge including both ways postage.
My mini pro 3 - same exact thing happened. No wind, full battery. Hover above the buildings for 5 seconds, and it suddenly veers to one side and tumbles down. Totally smashed the drone up good. Not excited for the bill.
@@user-ox7pb5us5g It goes to show that you can never trust technology 100% . Shame because it knocks the confidence a bit but I guess we just have to be aware of these things when we fly our drones.
I recently got a DJI mini 4 pro and it is a blast to fly. My previous drone was a DJI FPV and damn they have a lot of cool features. I am enjoying the follow mode on the mini and love taking professional photos, and for the FPV you get to feel as free as a bird as you weave through trees at 87 mph. I think we should appreciate how much care DJI has put into every single one of their projects. DJI, keep doing what you are doing! 💪👌😮💨
The mini 4 is my first drone and I absolutely love it. I’m seriously addicted to flying it. I drive a truck for a living so I get to see some cool stuff. Great video man.
It’s the perfect drone for a pilot like you! Compact, but powerful! This is also my favorite GPS flyer too. I love it and I’m glad you do too! Happy flying and thanks for watching!!
I am also enjoying a lot this Drone and the footage it creates. Greetings from Brazil. 👍😊
Congratulations! Welcome to the sky. You chose a seriously great drone. I've been flying a mini 3 pro since it came out. Just got an Avata to expand my drone experience into FPV. Flying drones is such a cool hobby, and apparently people make it their profession all the time...
your headband is giving me solo cups from the 90s!! Great video!!
Ayeeee! That’s exactly why I picked it!!
if you have the SRT files, they are included with the video files you shot, if you open those in a text editor, it shows you all the trajectory info of the flight recorded. It may have more info.
I LOVE the intro. You have a voice made for broadcasting entertainment! I enjoyed your posts on the mini 4. I just purchased one a week ago and I'm happy to hear that my purchase is a good one.
My Mini 4 Pro just fell out of the sky...the drone fell from 22 m altitude... luckily it fell on the grass and I only had to do a gimbal calibration...but it is definitely a software error that must be solved by the DJi .. I don't want to think what would have happened if the drone had fallen on someone's head
Hello i love your videos😊
Just a quick questions. Did DJI sent you a brand new one or a refurbished one?is there a way to know if its refurbished?
Coming from a Mavic 3 I was really thrown by how light the Min 4 Pro is, the first thing it did when I took it up was blow about a block away, and this was in a light enough breeze that I would've never considered in at an issue with my Mavic 3. I then had to struggle against the wind to get it back and it took several minutes, wasn't sure I could do it. It's a great little drone but it freaked me out enough to make me return it.
I've taken it up in some really strong winds in Barbados and it has coped well, The strong wind warning has flashed up but it has stayed steady. I just don't venture too far, as you need a bit more time to return!
Sounds more like you can’t fly a drone to me 😂
@@lonewolftech Maybe I should stick to giving maintenance advice to managers that nobody wants to hear instead.
Reminded me when I had a crash in cnc mill factory with my fpv drone. That time some small iron partices got into my motors and caused mallfunction. Did you check if the motors rotated all smoothly and evenly by hand ?
I’m glad everything worked out for you bro!👍🏾
First time seeing it looked like a propeller came loose, but that would have popped up on your screen.
Thanks for sharing. 👍👍👍
Here's my take: the first pass was good, but due to so much metal, the compass is not stable after this pass. In the second pass, you can note a small drift on the drone at the start before the stick input. THAT SHOULD NOT HAPPEN. That's a dead give away that there is something wrong. You don't want a drone to drift even a cm indoors if all sensors are stable.
Typically I'd agree with you, but this time I'm not so sure. No alerts. No warnings. Everything was good upon take-off. That drift could have been anything from a slight adjustment in position due to airflow between the buildings and facilities to a literal input from me on the controls (remember, I cut the clip, so what might look one way to you might not really be an accurate depiction of what is going on).
I really think this was a straight up malfunction of the motor. Even the way it falls out of the air tells me that it wasn't a dead drop. There's a violent jerking motion right before the drone completely fails that tells me one of the motors on the right side of the drone experienced a malfunction. Somebody suggested a metal shaving or some other debris from the manufacturing happening in the facility could have gotten into a motor and caused an issue and I tend to think that's a more likely scenario than anything else.
I've had compasses act wonky before. You're right, the issues caused by a malfunctioning compass can be as mild as a drift or inability to hold position to something as drastic as a complete failure of the drone resulting in a crash. But there were no indications of anything like this happening in that moment. At the very least I would have seen the notifications in the app after the drone had crashed and had my answer immediately. The only notifications I had were to tell me that the gimbal was malfunctioning (a result of the impact) and that the drone had experienced a hard impacted.
Still, I appreciate your input and speculation! I wish DJI had been more helpful in actually informing me of what happened. In the past they had been extremely communicative about problems I would send drones in for and I'd have answers to walk away with. This time it was more about just getting me set up with a new drone and less about educating me about what could have happened -- another reason I believe this was a malfunction with the drone itself and not a pilot error or environmental factor.
Cheers!
Hmm did I miss it or did you leave out the most important piece of information? What caused it to drop? I just ordered mine and will pick it up when I am in UK next month. Now I am very worried. I live in Nigeria so if mine falls out of the sky there is nowhere to send it in to. If that happened I would have to wait until whenever I travel to Europe. And now I am thinking I should never try flying it over water in case it falls out of the sky over water. Hoping your situation is a once in a billion occurrence and not a common fault with the drone.
I never received final confirmation from DJI. Just a replacement. Based on that information and the nature of the crash, I’m convinced it was a failure in the back right motor. Whether internal or via an external force (i.e. debris lodging itself into the motor), because I had VLOS with the drone, several witnesses, and never lost connection to the drone itself during the flight - not even after the crash itself.
If that was the case why didn't you claim for a warranty replacement?
it's certainly due to interferences from the machinery and all the metal around can panic the compass.
Glad you had your DJI fixed. The issue with computer access is common to many systems. It happens to me when making or changing airline reservations or even Amazon. Have to try different browsers. Waste of time.
Wow that’s interesting and good to know.. thanks for always having awesome content and tons of knowledge to share with us.
I crashed my Mini 4 pro on the first flight... dji sent me a new one within 48 hrs.. care + refresh baby!
Interesting video - thanks for sharing. A pro photographer fixed wing model club mate (who flies drones every working day) was really interested in this and one of his ‘always do’ checklist items is an IMU calibration before (and during) tricky indoor shoots
IMU calibrations are extremely important - particularly if you plan on flying in a location like the one I was flying. I calibrated the IMU inside the building for this reason just before takeoff of the first flight I had with it (this was flight number 2 in this video - shot the same day and the drone never left the building).
100% agree that IMU calibrations are important, but unfortunately are also one of the most overlooked calibrations.
3:48 the collision avoidance camera entered the frame, indicating that the attitude of the aircraft had a sudden and severe downward pitch and leftward roll. Then there's a rapid upward pitch and clockwise roll, indicates you lost your rear-right motor, causing the aircraft to flip over back and to the right (not to quote Oliver Stone's JFK). If I had to guess, that motor had a sudden malfunction causing it to spike its RPMs, so the system shut it off, or the malfunction killed it. The crash then resulted. That's my analysis. I'm not an expert.
Very good my friend, very good informations !! Here watching from Brazil !!!
I had to use care refresh two months into having the Mini 3 Pro and did opt for express. I remember being able to choose if I wanted a quick replacement vs having them assess the damage and repair fee. That issue of holding cash was not done either. But then my experience was in autumn 2022.
Like I said, it's a great program for people that need their drone replaced on a quick turnaround and the hold makes sense in that regard...but I myself had a really difficult time getting around that prompt to file for a standard repair inquiry...just seemed a little baity to me and did not sit well with me in the moment as I had JUST lost the drone earlier in the afternoon and was already pretty upset about it. I mean, I'm a big boy and I processed those feelings, but still...never feels good to lose a drone to something like that and then having it feel like they're just trying to upsell and squeeze money out of me rather than honor the original agreement felt slimy in that moment.
very good video, thank you for highlighting the issues. I find it ridiculous that they don't refund the $65 when it turns out its their fault...
Similar happened to me with mavic 2 pro, and it was inside one huge hall of shippyard... One of the possible errors here is due to larg amount of metal, signal interferance and issues due to not stabile gps signal as indors with part of gps yes, but part of non stabile gps. And it goes it own way. Loads of metal in such close distance to drone, to RC and also inbetween... Makes bigger issue than flight to 10km distance.
The reason I swapped to a Hover X for my simple needs is because every time I launch my Mavic it demands I recalibrate the compass. That much metal around may have borked the compass?
Very interesting comment!
Crashed my AVATA. Used refresh. Cost me $29 and they shipped me a drone ASAP. When the new drone arrived I put the crashed one in the box, and shipped it back, bob is your uncle. Peace.
Glad to hear yours went better than mine. Jill is your aunt.
I am on my eighth drone. Yes,my eighth! And I have never experienced anything like what you're talking about, including your problems with having to use a desktop. I've gone through all of my requests on my Android phone, they asked me once if I want to use that, but it's easy to navigate around it. I don't know what you're talking about personally
I just bought a mini 4 pro and on its first flight by my nephew who has 7 years of drone experience. It fell out of the sky 8 minutes into it. Off the call Dji. Drones fly very poorly when the motor shut off
I went to land. Like usual. But it refused and bounced up into air. Okay so i gently tried again and it refused. Okay no problem. Tried again different location bounced hard off the ground flew up into air hit branches, came crashing down and cracked on the concrete. Heart sunk. No explanation. Same process as always for landing. Sometimes these drones have a mind of their own
Exactly happened to me 8 minutes in I hit RTH and as soon as it was on top of my car it just fell from the sky. no warning, no nothing. This was 2 hours after purchase brand new from Best Buy. I exchanged it. and DJI switched my refresh to the new one.
Hey great well detailed video. And thanks for the heads up alert to possible short comings. I read a few of the other comments and noticed that "Compass error or malfunction" was mentioned as a possible cause for the sudden crash. Did DJI provide any feedback as to the cause of the crash? Thank you.
Wow! Literally just found this video after I left the DJI Store to file a claim. The same exact thing just happened to me today while I was doing my final take of a boat I was shooting 😢 it was so unfortunate, even the representative at the DJI Store saw the footage up to the moment lost full connection and Power couldn’t explain what exactly happened. I was more 15 m away from the controller and it just randomly lost power, signal and dropped into the water. Only had the drone 2 weeks. So now they will investigate and hopefully not kill my pockets on sending me another drone
Just bought a avata2, havent flown it yet. Have been very close to pulling the trigger on the mini pro4 also, but went looking one last time for these type of videos and so many comments with crashes in the comment section. I'm an experienced flyer but dang, do I really want another toy to suck bucks out of my wallet? I was expecting weak arms to break from what ive seen, but falling out of the sky is a deal breaker for $1300 w/refresh.
If it helps at all, I have had no issues since this crash and have flown the Mini 4 Pro maybe ~50 times in that span? This summer will tell the tale as I'll have ample opportunity to fly (i.e. no bitter cold winter weather and no wet and volatile spring weather), but I'm actually loving this drone overall. This crash sits heavy in the back of my head when I think about flying in cities and densely populated areas (safely, of course), but as I've stated -- no issues since this crash.
I would recommend the phantom 4 pro ... Very reliable drone .
I love the Phantom series. I just wish they were still manufacturing them and their accessories like batteries. It'd be a no-brainer to have one if that were the case!
Love your content....you gotta radio voice!!!! Seriously 😮😮❤❤
Thanks a ton! I appreciate it. ☺️
He's got a voice for tv not radio. Radio is for people that don't have a face for tv if you know what I mean. Sorry radio people.
mine bounced on the tarmac 3 times yesterday, it refused to land on the very low battery. Any ideas please?
this will happen if the downward facing sensors are blocked or not working properly
I went to land. Like usual. But it refused and bounced up into air. Okay so i gently tried again and it refused. Okay no problem. Tried again different location bounced hard off the ground flew up into air hit branches, came crashing down and cracked on the concrete. Heart sunk. No explanation. Same process as always for landing. Sometimes these drones have a mind of their own
😂😂😂@@hectichazerdus
Good thing you weren't over the Codorus at the time :)
I would have needed some snorkeling equipment 😂
You can literally see the drone bounce off something just before it crashes. Had to have hit pretty hard to bounce the gimbal to bounce too. The gimbal bounced so hard you could see your obstacle sensor on top.
Path was clear, my dude. I walked through it a dozen times -- was standing right there. The drone failed mid-flight.
@@TheDroneGeek hmmm… I wonder what bounced the drone so hard then. I mean it’s clear as day there was an impact before the drone fell you can see it.
i bought Mini 4 pro on 10 November and it was working fine until the RC2 controller failed to be recharged suddenly. I even plugged it using DJI original type c and USB cable to another computer, it failed to be detected totally. I am very upset with the quality of the RC2 as this is my first drone and it cost me almost USD 1099. I sent it to the DJI authorized service provider and i am waiting their response now. To my understanding, they mentioned this maybe the charger port burned. very disappointed and frustrated.
Sorry mahn
Bummer that your Mini 4 Pro crashed. Wish I knew what caused the crashed.
Guys..I have tried my absolute best. I have even called dji and updated my mini 4 pro… still not flying steady. So normally when it goes on flight it will go up and hover, but now after I dropped it, it doesn’t hover steady anymore, it just lifts and flys backwards uncontrollably
Looking at the video says you were a lot lower on the second pass (3.06) than you were on the first good pass (6.12). This may have allowed a greater EMF to come out of the open door of the staino cabinet and swamp the flight controller, or you were also a lot closer to the guy operating the yellow machine as well. Cheers
May have been a lighting problem I notice the turn around the machine the second time that light goes from bright to dark to back to bright right before the crash. The 1st shot that didn't happen. It may have been a lightning problem confusing the drone.
That was an edit I did to show you the flight window. I intentionally darkened the area around the flight window to bring attention to the fact the window was totally free of obstacles.
two times I lost altitude on my M4P unexpectedly.
The battery is supposed to be a Li-Ion?, so it should be able to go down to 2.7 V, BUT it acts like a Li-Po, with a 3.2 V minimal.
My first "drop" was from 20' up when my battery hit 3.15 V, it just quit flying, like the rotors couldn't keep up(they were turning still), just not enough draw? Fell straight down.
The second time I was using waypoints.
I set first waypoint with drone facing North while 80' up, then flew out 50' South then set a second waypoint at 60' altitude pointing West, then flew northeast 50' and set a third waypoint at 40' altitude facing East.
You can manually fly it just fine, BUT when you run the program, depending upon which direction the "drone logic" decides to turn the facing:
If it turns counterclockwise, it suddenly goes from showing ~55' altitude after making the turn on the second waypoint to showing 80-90' altitude and will fly right into the ground as it tries to get back "down" to the 40' target of the third waypoint. If you force it to land it shows negative altitude until you power cycle or take off and make a new home point.
Clockwise turn does not result in this behavior. It smoothly turns from West through North to East facing over that 50' move.
I think it has to so with the short distances and acute angle of the "turn" it's trying to do.
I tried it at 150' per section and it runs fine. I tried it with altitude of 80' for each point and it runs just fine.
It's only when set up with harder turns and the "logic" choosing" a counterclockwise turn that it happens.
Been fun to play with, but I know what to avoid now and it's not a big deal to me. Neither case resulted in any discernable damage to the drone, and I love this thing. LOL
Be nice to find out why it dropped.
I completely agree. It sucks because I don’t have an answer. Just left wondering.
Great video. Just pull back the left stick on the coffee intake. Dude.
I’m going to give you a pass because that made me laugh 😂 I’m gas to the floor, baby! 🤣🤣
Thanks for the video, I have a Mavic 2 Zoom I bought new a few years ago the controller battery is getting weak and can't be replaced. I have been trying to decide on the mini 4 or the Air 3, I do loving having the zoom and being able to take shots I couldn't get close enough to other wise .We have high winds here which haven't been any problem for the Mavic 2. I still have my old DJI flame wheel 450 which I built years ago. Decisions ,decisions.
What do you use your drone for primarily?
The battery from de RC from the Mavic 2 zoom is easy to replace.
Took me half an hour.
Was it the transmitter battery, they don't even list the battery for sale.
@@HenkWijga
Sounds like applecare for Apple they place a hold on your card and actually ship you a new phone and if they don’t receive the damaged phone back they will charge your card but it’s optional like in this case you can just use standard option
Please let us know if you do find out the actual cause of this! Flown this thing half a dozen times now and my nerves are already shot! 😂I think the strong winds of Barbados don't help!
Kind of unrelated, but I actually needed to get on a desktop to activate my mini 4 pro account. I made an account 5 years ago planning to buy a Mavic and backed out. Then last week my Mini 4 pro arrived and I could not reset my old password from a mobile device. I tried like 20 times but the email would not send and I was softlocked in setup until I was able to get to a desktop computer which worked on the first try. It was really frustrating and weird.
My mini 4 pro fell out of the sky today on landing ,it all of a sudden whent in to a spin like the crash in top gun where goose died, its got a broken leg now
That sounds almost exactly like what happened to mine...I'm getting a lot of blowback from people stating I hit something, but I was standing right there. I could see it with my own eyes. I didn't hit anything. It quite literally fell out of the sky. Luckily I was only 20-30 feet in the air and nobody was walking under the drone, but it still was enough to force me to cash in a Refresh. Which was great for getting a new Mini 4 Pro, but sucked as far as having to cough up another $65 and wait for like 10-days for a new one to get to me...
It looked pretty clear that the metal pillar was there and it was almost perfectly spaced for that to hit from the looks at it and you said you were looking at the camera not the drone… LOS….
Lmfao if you think I was anywhere close to that, you have to check on your depth perception, my friend. Easily cleared the beam by 10 feet. Also, verified reports from workers that it didn’t hit anything.
Possibly magnetic interference especially with all the metal and machinery may have affected the speed of a motor. I have a pair of metal ladders bottom of my garden all my 4 dji drones run into compass errors iF I take off from there shortly after they start to drift . But I think you're motor speed got intercepted due to magnetic pull. I know they say don't take off near metal objects like grids ect
well that doesnt make sense, as metal ladders are aluminum, and not magnetic, therefore not affecting any
sensors. Cement has rebar, which is magnetic iron, but it doesn't seem to affect DJI drones, only cheaper ones.
@@curbie1150 true aluminum is not magnetic but it has mobile electrons that can amplify magnetic fields nearby so yes it's probably some rebar somewhere as when i move the ladders out it doesn't give compass errors mavic po mini 1 mini 2 and mini 3 pro all have same problem with these ladders
@@curbie1150 Affects my Mavic Air to the point I just quit using it entirely, as every. single. flight. the damn thing wants the compass recalibrated. Not worth using it.
i have the dji 4 pro never crashed or anything happen to it. i put it up or a couple years and went to fly it and it just makes a wired beep sound and thats it. its so loud i had to cut it off any ides
That hold that they do of your money is exactly what Apple do with their Apple care if you want them to send out a phone quicker than normal.
I don't hate the model. Granted, it's not ideal for everyone, so I hope they don't make it the ONLY option for the Care Refresh in the future...but for people that need a quicker turnaround to get a drone back in the air, it's a good program. It gets the customer their drone faster and protects DJI from fraudulent claims. Since I had the Mavic 3 as the primary workhorse for the job and for most of my other clients, I didn't need the Mini 4 Pro back right away, so saving the hassle of a hold on funds in my account was the preferred method. I was able and willing to wait a little longer to get the drone back!
Mine crashed last night at dusk wheh i made an abrupt left turn!
Luckily it was hanging 6 feet off the ground in the tree branches on the street over 127 meters away from my back deck
hmm, left would be counterclockwise.... see my post, maybe there is something that needs to be looked at by DJI?
I think you hit the metal pole
i think you did a emergency shutoff orbiting puts them close
No way. Definitely did not do that. Sticks were nowhere near that position positioning is off for the sticks anyway, I was moving forward and to the right when the motor failed. I would have needed to move backward and to the right in order for the stick input to match that command. Though you do bring up a great point in that…that command input is so idiotic.
you can do it through the fly app, real easy. sorry this happened to you tho.
I sold my Mini 4 ,too many times I've had it overheat during flight. Too much processing power and no fan to cool the internals.
It doesn't perform and work normally like the others in my Hot and humid climate
So what actually happened to the drone? You talk more about d j I refresh than what actually happened to the drone..🤷♂️
I wish I knew. Nobody told me either 🤷🏻♂️
if you push both sticks down towards each other it will auto turn off motors.
Only if you are also pushing and holding another button (C1 or C2? Not sure which one). Otherwise there would be a LOT more crashes as the combination you are describing is also somewhat of a left-hand orbit or arc.
@@TheDroneGeek I think the holding down extra button is if you have it on emergency mode. The angle and rotation looks like you could have accidentally triggered the motor stop. Just a guess brother.
So long story short..you didn’t find the issue??? Almost 3/4 of the video explains DJI care refresh..was waiting for the majic word “ this is what happened moment”🤦🏻♂️
How do you think I feel?
Creek is spelled Creek not Crick….😅
Nice video, thanks!
Where I'm from, you'd be ostracized immediately for such blasphemy.
My mini 4 was tracking my 4yr today on his bicycle and went all wonky and decided to fly 20ft or so away and right into some trees
if you cannot do something on your "laptop computer" that you could do on a desktop pc, you do not have a "laptop computer", you have some kinda proprietary, blackbox system, probably a chromebook tablet with keyboard, a microsoft surface, or a an apple fashion accessory.
a "laptop computer" is a desktop computer with a different power supply. software functionality wise, they're exactly the same, just not as good (cos powerful computing requires lots of electricity).
websites will look exactly the same and have the same links etc on any type of personal computer, laptop, desktop or otherwise (eg:AIO)
You watched this video and that's the comment you decided to leave? xD
Get State Farm insurance for your drone, it’s $60 full replacement if something happens.
Last I checked, State Farm doesn't insure for commercial use. I'd rather not get pinned down for the total loss of a drone at best and insurance fraud at worst. xD Thank you for the input though -- always open to new ideas!
I'm not rich, but I know if I buy one of these, there is risk. I lose it, that's it! Gone. From the initial decision to purchase it, I become okay with it. Of course I'll do what I can to recover it, but I won't become a whining "Karen" and bitch about it if they don't follow through at DJI. I will only act pleasantly surprised. I won't fly my new one any distance until I've had lots of other fun with it, here in the house, and closely flying outside. I play it safe. I am really happy with how it takes cool videos going around a local object, and running along sand piles at the beach, around shoreline areas, directly overhead,...,...,..
There IS risk, you're right...but a failure from inside the drone is not your fault and you should not be held solely liable for it -- especially when it is a new product. If I had had this for 4 years and it failed, I'd still be mad, but I wouldn't go to DJI expecting them to do anything about it. It would also be well outside of warranty at that point, so no reason to believe they would do anything about it. If you buy products like this, understand that there is a warranty that goes along with the product as well as an extended warranty you can purchase from DJI...if anything goes wrong that is not your fault, you SHOULD be taken care of and DJI wants to take care of you -- not just because it's good for their reputation as a company, but because they use reports like this to determine if there are recurring flaws with the drone and can address those issues if they prove to be persistent. Absolutely no reason in 2024 that you, as a consumer, should take ANYTHING on the chin when it comes to the products you purchase.
@TheDroneGeek On that I totally agree. I bought a mini 3 about a year ago and it wouldn't go past powering up, idling, and then not responding, then shutting off. I spent a whole day on that and couldn't make it work. Took it back to Microcenter. I bought a mini 4 two weeks ago. Made it work right out of the box with no glitches. No headaches or struggles. I like having a physical store nearby to take back the bad, because the old formula has always been: If anything works well longer than a week, it keeps working for years after. If it breaks a few weeks or months later, rarely happens, I figure it's my loss. Throw it in the "parts" pile.....lol
Great vid till the "music" at the end... ughh...
Good thing that’s the end of the video 👍🏻
Looks like the dude standing there turned on something that caused em interference. 03:45
That's also a possibility.
Hey Bud thanks for the video. I finished my flying this morning in Bali. When I was landing the drone, it suddenly fell out of the sky! It’s crazy! Luckily I have the drone with me but it’s damaged quite significantly! I have the DJI Care Refresh though, I hope I don’t have to go thru a crazy amount of BS with DJI! Hopefully I can start flying again soon! Also, when they send you the replacement drone is it in a fresh box like the new one ?
I want DJ mini 4 pro so badly 😢
Yeah not the motors, flying around highly magnetic materials and unshielded electrical currents are going to drop this from the sky any day.
did a bird do a hit and run
C’mon, bro…get serious…birds aren’t real. They’re government spy drones.
electromagnetic interference from the crane perhaps
Did you check to see if you had enough fuel?? 😂😂
Damnit! That’s it! I didn’t have any fuel 😂😂😂
@@TheDroneGeek yeah them fuel prices be having a lot of people testing how low they can go on empty. lol
8 minutes in fly first 4 hour after all updates and baaam! Fell off the sky. Wtf?
you never did say why the drone crashed
Failed right-rear motor.
I absolutely hate DJI and will never buy one of their drones ever again. Only build my own. F em!
Did DJI determine what caused the malfunction? I know that if you do the Express service it's a one for one swap after you pay the fee, so no reason would be provided. However, if you went the other route wouldn't they provide a reason for the malfunction? I ask because my mini 3 pro appeared to lose thrust momontarily in flight in the front left motor causing it to tilt excessively throwing a gimbal angle error in the log for the flight. While in flight I saw the drone pitch suddenly on the controller then recover. I believe the M3P and M4P share parts so my concern is that there is a hardware issue that could crop up at any time.
Thanks. Here's the video of the glitch. 'ruclips.net/video/x93Cv6GBPnQ/видео.html'
I’ll win the oil and gas biz.
I was taking off with my mini3pro and one motor stopped. With a watch makers eyeglass I could see a small chip of something really magnetic. Needed a toothpick, which had to be sharpened and finally a bit of vaseline on to finally catch the chip. It was just big enough to move and jam the rotor. It almost seemed like a bit of broken magnet that had dislodged from the motor. I fitted the alloy motor covers, but not really happy with the loose fit, and if you use superglue, you need a minute amount. Tried decal tape, but even the thinnest was too thick. I wonder if something happened momentary to your motor and then it lodged out of the way and was free again? Best Dave
That very well could be! Thanks for sharing that. Could have been debris from the manufacturing process we were flying around. Great point!
wtf was that intro ?
The delight of your life.
That little childish entry on your video persuaded me to stop and move on from your video after 3 seconds.
Don’t let the door hit you on the way out ✌🏻
ffs sake you are way to loud
You said "sake" twice and used the wrong form of "too." Learn to type before you leave dog shit comments.