Grandstream UCM63xx - #9 Create Ring Groups and Call Queues

Creating Basic Ring Groups and Call Queues on a Grandstream UCM63xx. If you find you have more people to answer incoming calls, then you have concurrent callers, use a RING GROUP. Otherwise, CALL QUEUES will allow the UCM to answer the incoming calls for you, and then route the call to the next available agent.
Table of Contents:
00:00​ - Introduction
00:27​ - Login
01:04 - Create Ring Group
02:36 - Create Call Queue
04:20​ - Verify Ring Group and Queue Using Extension Number
05:19​ - Contact The IVR Voice
05:31​ - Contact TeleDynamics
Voiceover: Allison Smith of The IVR Voice
Music: www.bensound.com