LV Surprise, New Hermes Earrings and other Shopping!
HTML-код
- Опубликовано: 28 сен 2024
- Went to the mall and got a lot more (info and frustration) than I bargained for! But I love my new earrings!
Hermes Farandole earrings-
Preloved go.magik.ly/ml...
New www.hermes.com...
I’m Wearing
Nail Color- go.magik.ly/ml... (Veil 4)
Pendant- go.magik.ly/ml...
Lip Duo-
Merit Baby go.magik.ly/ml...
Merit Mapleton go.magik.ly/ml...
Small Box Cutter- amzn.to/3SiqxZ...
White Pants- go.magik.ly/ml...
Sweater- go.magik.ly/ml...
Shoes- go.magik.ly/ml...
HOW TO CONTACT ME:
* EMAIL: justjenniferv@gmail.com
* INSTAGRAM: justjennifervi
Jennifer V.
P.O. Box 193
Windermere, FL
34786
U.S.A
**NOT sponsored in any way. Nothing was given to me unless stated in the video. Some links may be associate links. All opinions are my honest truth.
Have you considered reaching out to your contact at your old store regarding your pochette metis? I would try that if I were you. Just as a general rule for me, when LV offers to take the bag back, I always do it bc it wasn’t an easy decision for them financially (not just my bag but all PM or multicolor in the market etc) and you never know when they will change their policy. I hope you can get it resolved. Not just the money but this kind of thing leave a bad taste. Happy wishes!
I thought the same thing
Maybe try a different LV store. Wonder if you might be able to contact the first store you took it to. I honestly feel it's different from individual manager to manager. You could also contact customer service via online/phone. Just some ideas. Hope all gets resolved.
I agree, try a different store
I keep all my receipts even groceries. I need them in case proof of purchase is required. I keep them until I know I’m satisfied.This is a must in the U.K. I suggest if dealing with Fashionfile choose purchase with original receipt just to be safe in future. You never know❤️
There have been waayyyy too many problems with LV and their glazing! It scares me away from them for sure! Also Jennifer, their return and fixing policy seems to depend on the two people standing at the counter and their views at that moment! I bet if you went back to different people at either this counter or another LV store, you would get different responses each time.
Something similar happened to me with LV, except I had receipt, original box, everything. I bought a new Marignan around 5 years ago in Chicago…loved it and everything was great with the bag until a few months in the microfiber lining started to smell…the only way I can describe it is a mildew musty odor. Very strong where other people can smell it if I carry it. Just terrible. When I used it it made my small leather goods smell as well. I didn’t do anything right away because I don’t live near a LV boutique and I was hopeful it would go away with time. I finally took it to LV in Nashville green hills and talked to manager and a sales associate…explained everything, never spilled anything in it, etc. They kept the bag and got back with me a couple of weeks later. I figured that would give me a new bag or give me a store credit for a bag…they’ve done that before with my neo noe that had glazing issues. They replaced the neo noe with a new one. I was prepared to buy a more expensive bag if they had offered a credit. But their response was I could replace the lining for around $1000 out of my pocket. That’s almost half the price of the bag new. I think it was $2200 -$2400 when I purchased it. It was definitely a flaw with the lining and they didn’t stand by their product. I thought about taking it to another boutique and try again, but not sure. I can’t use it and can’t sell it. I had sales receipt, box and everything. They said it was not a known issue with this bag and their policy does not allow for a replacement. I haven’t bought anything else from LV and probably won’t. Now I’m more into YSL, Gucci, and Celine. They lost a good customer and I’m sad about it. Sorry for the lengthy comment, but I’m sorry they did similar to you. If there is a quality issue, for that price bag, I think they should make it right with the customer. It’s not true if you buy new they take care of you…I’m proof of that.
Ironically I have noticed an odd smell with my pochette Métis too! No other bag has this weird smell, and I put silicone packets and air paper in them, very meticulous about caring for them.
@@362mslaura Mine is really sour and strong. If I try to carry it my husband can smell it-it’s so bad I just can’t use it. I’m sorry you have a similar issue.
@@conservativegirl3371 That’s it! A sour smell!
My Marignan also has a slight but different smell that isn’t pleasant, I wonder if more people have noticed but not brought it to the attention of LV. I have an appointment schedule for a call with LV for a repair, I am definitely going to ask about the Marignan at that time.
@@luckatyPlease let me know what you find out. I just took mine into a second boutique in Dallas when we were there last weekend and they also sent it off. Just heard back today they are not going to repair or replace. I have receipts, box and everything and it is well taken care of in great condition except for odor. Ugh! Very disappointed in the brand…quality has gone down and they are not standing by their products. I’ve got my classic collection items from LV that I’ve purchased over the years, but not buying anything else.
I believe the issue with your LV bag is humidity. Welcome to Florida.
I would say my grandmother gifted it to me and don’t know when she purchased it and she is dead. I mean, this is nuts. They should stand behind their merchandise. Even if I had to pay for it out of pocket.
Thanks for all the LV info, good luck deciding what to do with the bag, can't imagine there is anything to do except trash it? ~ you look beautiful with your new earrings....so glad that worked out nicely, love the recipe story, lol. And that particular mall looks beautiful ! Enjoy the beautiful weather, such a mild winter up north.
Call customer service I had to do they with my LV store. They wouldn’t budge and customer service worked with me
I thought LV only had a one year warranty. They replaced my very 1st one when I had an issue with the zipper right under the one year mark. Another one had issues with the handles and they replaced those. They both happened under one year and had no issues with them taken care of. The glazing being gooey sounds like could be from heat or humidity. I can understand that they would only have a warranty for the original purchaser. I didn’t think they are marketed as lifetime warranties.
I have many,many bags and I looovve the Bolougne bag. So so good!! Honestly probably the best LV bag, yep I said it
Oooh! Good to know, thanks!
I’m so sorry this happened to you, that would be upsetting! Especially because you are honorable. If you think about it though, not everyone is as honest. Not only could bags have been stolen and resold (as happened to my sister in law), but some people buy them for considerably less on eBay and then return known defected bags to LV expecting to get a new one in return.
I blame the depravity of morals for this situation. I really hate it for you though!🥺♥️♥️
LV should stand behind their products, regardless of where you obtained the bag. What if it was a gift from an ex? What if it was handed down? No, this is not okay. I am very disappointed.
Absolutely! So many mommies save bags to hand down to their babies, this is ridiculous.
Omg… I would write head office in France!
I think it is their way to push customers away from preloved.
If it was a gift or handed down I believe they could look up the name of the person who purchased it in their system. Jennifer’s problem is that she doesn’t know the name of the person who originally purchased it because she bought it off a website.
An ex ? I’d throw it away. I married my love and literally auctioned off my ex purchased broken for charity
I have the Boulogne and it’s one of my top favorites! Love, love this bag!! I have it in black.
Same! Love the Boulogne also have the black. What a great, versatile bag!
I love preloved too. Have you thought about having the bag repaired? I know its more cost to you, but that maybe an option.. I don't know.
The earrings are lovely! Laughed out loud at your recipe story-totally something I would have done.
Submit the form online for a repair. They will charge for the repair however but no receipt required
I'm on the side of LV with this: their guarantee is with the original purchaser of the item. A generous offer to replace was made in a timely manner and I've always wondered if Jennifer would ultimately regret not taking it.
The same thing happened to me with Coach recently! I purchased a bag years ago, back when they were lifetime guaranteed. Well, the glazing came off the straps, so I took it in for repair and they tell me their policy changed and will now only repair for one year. How is that okay? Part of the reason I bought it from the boutique in the first place was because it had a lifetime guarantee and they won’t honor it. Ugh!!!
It depends on the location because I’ve taken soooo many preloved items in and had repairs done or gotten replacement parts and never had to show proof of purchase.
Im loving those sunglasses, Jennifer!!!
Today is my birthday and seeing that you posted a video is just the best gift! It’s been a lonely day so it was a perfect surprise. 😊 I love your new earrings and the recipe thing is something I would do for sure! 😂 I’m sorry to hear about your bag, I would be devastated!
Happy Birthday!! 🎉 I'm happy I could join you on your special day! 😘
Oh my. I have to rethink the preloved market. Thank for the info
I knew that with LV. What you can do is only buy preloved that has an authentic reciept. Most sellers know this and offer it. Good luck.🎉
Thanks for this video Jenifer! Great content and I love your earrings!! I love Fashionphile!
Wow… very disappointing about LV. About 5 or so years ago, I received an LV Danube as a gift. It was a preloved bag. We are annual season pass holders for Disney World and I wanted a smaller crossbody to wear while visiting the parks. The bag was in perfect shape. However, I did want to replace the vachetta side tabs, they were starting to wear. I sent LV an email requesting what I wanted to do. They replied with requirements with what they needed to do this, which included many pictures of the bag. I did tell them that it was a gift and I didn’t have a receipt. They sent a confirmation letter/response that they would replace the side tabs and I had a certain amount of days to respond to their offer. Well life happens and I totally forgot and never got the side tabs replaced. My my, how things have changed!!!! And not in a good way!!
Many of my LV bags are in great condition and are preloved. I plan on passing them down to my granddaughters. It’s sad that they won’t stand by their products any longer.
Love the earrings, perfection!
Would LV resolve the issue if you had the original receipt but not in your name? Or if you had the name of original purchaser and LV could verify within their system? Like you, I’m trying to make this make sense.
OMGosh! I burst out laughing and then when you said you got the giggles so did I! and now I'm still chuckling over it! hee hee chicken marinade 'receipt' 🙃🤣🤣 Like when asked, Do you have your driver's license? and pulling out my library card! and handing it over like a boss stating 'YES I do!' ... and getting an 'um, this is your library card' we laughed & laughed 🤣🤣🤣Love the earrings! 🥰sorry about the bag 👜
Seriously. I might just start handing our random recipes here and there as part of my daily adventures. I haven't had such a good laugh in awhile! I LOVE your library card story!!!
I did know that it could only be replaced if bought at an LV Boutique. And they can see if you’ve bought it with them on file that they can look up.
Good discussion. I think most very high end fashion houses, and definitely the big 3 (Hermes, Chanel, LV) won't touch anything from a reseller. I get it. They have a right to do it. Do I think it's silly? Sure, but I get it. But now it's just a matter of the consumer being aware. If you are going to buy pre-loved and you are positive about it's authentication, just be aware that any repairs or refreshes will need to be done by a good quality cobbler or leather worker. You will probably get just as good of work for less money and probably less time. Advice for everyone: if you purchased new from store, keep the receipt (scan it in into your computer and just keep in a folder on google drive) or make sure you have a client account that tracks the purchases, then you can rely on the company itself for repairs/exchanges, etc. If you plan to purchase secondhand, find a good craftsman in your area you trust because once you buy pre-loved that store is done with that item. You most likely can't take it back to the source. I didn't think this was new information. I feel like luxury houses have been doing this for several years now.
Unfortunately, even if you buy new from the store it doesn't matter if you have all receipts. The stores only have a short period of time in which they will do exchanges or repairs at no cost and that period of time seems to be getting shorter and shorter. It can take a few years before something is gone wrong because the same bag isn't used daily.
@sheritee7328 oh, I didn't even count the no cost. I always assume they will charge something for repairs, which is why I said a local craftsman would likely be cheaper. And unless there is a known issue and recall (like that period of time with the pochette metis) I wouldn't think they'd take it back after a certain time. If they offer exchanges for known issues, do it at the time. If you wait years to take it in, they will likely tell you that window has closed, despite the fact that the glazing is a known and acknowledged issue by LV and they did, in fact, take returns and exchanges for a time. Can't sit on your hands with these issues.
I'm sorry you've experienced that with LV. It definitely made think twice of buying LV pre-loved, and i love getting items pre-loved.
This was a fun video. I enjoyed seeing what all you purchased and learning about the LV policy. I can only imagine the feeling when you are seriously handing over a receipt to find out it is your recipe printout. I'm curious why Fashionphile has you pick up at NM? Hope you have a great February! Looking forward to your favorites video.
Fashionphile and NM work together has been that way for over a year
Thank you@@katemiller7874
It was released in 2012.
I would take the bag to a good cobbler.
Have them dry the best they can. Either use it or resell it? It sounds like because of the resale business they no longer want to transfer the warranty.
I made another comment earlier, and saw that it posted. I came back to edit it so I can add this… I COULD NOT STOP LAUGHING when you told about how you gave the lady your Fashionphile receipt, but it was actually a recipe for a chicken marinade! Toooooooooooo funny! Love that you’re a giggle bug! 😂 ~Christina from SoCal (still not sure what happened to my other comment, but it was a good one. 😉🤷🏻♀️)
Hi Christina! For some strange reason, sometimes comments just won't post, or I'm unable to respond. 🤷🏻♀️ Yes, I can't seem to go out in public without something like that happening. And then I do the "posh" thing and cackle like a loon!
I would try customer service and a different boutique location. I had the metis replaced 3 times, the most recent was in 2022. However I did buy direct.
I have experienced something similar at LV too. I have received a LV gift from my friend and would like to repair it, LV refused because they said the item was not purchased under my name. They need that person to contact LV and show the receipt before getting it fixed. Super annoying
I have the same issue with bag sizes. I don’t like big bags. I don’t carry a lot but sometimes the smaller size is a tad too small.
I liked the Diane in leather but didn’t buy it because of the straps. The short strap is too short for comfortable shoulder wear if you have a coat on but the crossbody strap is that hideous guitar strap.
Does LV have a lifetime warranty. I don’t know a company that has that. There has got to be a cut off at some point, otherwise people will ask for repairs 10, 20, 30 etc. years later.
No, they do not have a lifetime warranty. This particular bag has a well known manufacturing issue with the glazing. LV replaced thousands of them, no questions asked. They are no longer honoring that commitment to replace them. I offered to pay for repairs and was told they can not repair it, either.
Or they simply don’t want to replace the bag at no cost . Perhaps they may even have a timeline for items purchased in store?
I find that very hard to believe that LV won’t take your bag in for repairs. I just sent in my LV Petite Noe to have my strap changed. I bought it pre-loved years ago and I can’t remember if I got it from Fashionphile or Yoogi’s closet. And I didn’t have to provide a receipt. I sent it in back I Jan of this year. Also Living Lux with Meredith sends in all her pre loved bags to get the leather changed out. I think you should speak to another SA or call customer service TBH. That’s so disappointing to hear. And I really hope you get your problem resolved.
Re the LV bag~could the bag not be repair at your own cost? My store in the UK has done this on several occasions, never asking for proof of purchase🤔
I asked the manager if it could be repaired at my cost and she said no, it could not be repaired at all. I have a new video now talking about my LV Care Expert appointment. Here it is: ruclips.net/video/t8gT4RevmdQ/видео.html
Wow! LV policy is sad! This means sellers of pre-loved bags need to provide purchase receipts. I have kept mine and when I have gifted bags (my daughter, granddaughter, sister, nieces) I have given them my receipt for the bag. I hope they kept them!
Hi Jennifer! Sorry to hear about your bag :( however that is true of Hermes and most others too about not taking preloved for repair. And actually Chanel won’t repair or anything after 5 years of age. 🙄
That's too bad about the bag. I think most of the fashion houses have instituted such policies with the rise of pre-loved market. Chanel tried to stop bags from being sold on the pre-loved market, but they weren't successful. I think your bag still looks great and you should continue to use it.
So if you had the receipt with the actual purchasers name, they would have replaced it?
Yes. When I first asked about it in May of 2019, I could have walked out with a new one that very moment, with no receipt from the original purchaser. Because of the known manufacturing issue, LV agreed to replace the defective bags. It isn't a wear and tear issue, but rather a manufacturing issue. I offered to pay for repairs and was told it could not be repaired. (I've heard other people have been able to get theirs repaired....)
What is that a patent for behind you?
I have purchased all my LV bags directly from LV except the first one was purchased from a LV area in a Neiman Marcus over the phone. I don’t think I saved my receipts. The first bag is not in their system. Hopefully I don’t have issues with it.
The took my burgundy speedy 30 back and credited me with the entire price and the bag was at least 10 years old…bought at the boutique.
Wonderful video 🥰……I am a Gemini as well, and I would go back to that original store that said they would replace it for you and hold them to it. It is a known flaw in the metis line that many of my clients shared with me, so many -most of those bags were faulty and that’s where they -LV lost money is their poor quality said my clients…….Also one client said, they took her preloved flawed metis bag and exchanged it no problem thus it looks very poor of LV to honor some bags that were flawed and not others like yours. I hope LV does the right thing for you, as so many of my clients have a sour taste for LV now and only buy preloved. Keep us posted, blessings 🙏🏼
Ok the recipe at the end was the best. I’m certain we are related after that story. lol so many times I’ve done similar things. Too many to count.
It is a known manufacturer defect you could take them to small claims court to get your money back. There are consumer protections and laws for this. Those bags should have been recalled
I just purchased a Clunny bb from Mercari last month and the women I purchased it from send me the gift receipt (she purchased on line) it has the last 4 digits of her Amex and her address info and order number on it. I saved 800.00 buying the original style with the thicker handle that I like better than the new handle. Me being a Gemini as well I totally understand you seeing things from both sides. I can’t help but wonder though your case is extreme to me. You can’t get the strap out of the bag!!! That’s just outrageous that they won’t stand behind something they know was a problem with that bag to begin with!!
Hi is your necklace a David yurman piece? It’s lovely
Hi! It is a mother of pearl pendant go.magik.ly/ml/2058x/ that I put on a 14k snake chain I already had!
This is unfortunate. Is it that they will not fully replace the bag AND will not repair it either if purchased pre-loved? 😮
I'd reach out to them directly through their website and see if they would help.
Still watching the video, but have you asked LV if you could pay for repairs instead of having the bag replaced? Also maybe just say it was a gift years ago and not mention buying it preloved?
I offered to pay for repairs. They say it cannot be repaired.
Beautiful earings, enjoy!
Thank you!
Would LV have repaired it, if you offered to pay for repairs? (Eg, like for a car, out of warranty.) In Australia, we have a RUclipsr who gets many of her pre loved pieces refurbished, but she pays for it. Just a thought. Great video, and I love your channel.
I offered to pay for repairs. They say it can't be done. Thank you!
And what happens if you gift someone an LV product!?!
I agree with LV. As consumers, we should take responsibility if we buy pre-loved and if we don't meet the repair or exchange conditions of the brand. 😊
Beautiful earrings ✨️ ❤😊
Love the earrings ❤
I have heard about the receipt issue before. Always scared me about buying preloved.
I’m so sorry about your pochette metis! I’m also between the boulogne and the Diane. My birthday is in a few weeks and I’m trying to decide which one to ask for.
Thank you. We have great taste in bags! 😘 Happy Birthday, and good luck with your decision!
Would the company repair the PM with the issues, asking for a replacement is probably the issue. I’ve purchased preloved LV pieces, I’ve had leather changed on canvas pieces, I’ve had glazing redone and broken zippers changed, I’ve never requested a replacement though, not sure how I feel about it. I ordered the Bouloge, and will get it delivered Saturday, I hope the size works out for me, love the black leather and canvas combo and the strap options, bonus that I can use those on other LV bags I have in my collection.
Unfortunately I was told it cannot be repaired.
@@JustJennifer I can wrap my head around them not wanting to fix it for free, not totally agree with it, but this SA saying it is not repairable, doesn’t make sense. I would take it to a different LV store or contact the repair service through the LV app and ask for a FaceTime call and see if repairing it is possible. I wouldn’t leave it to one persons opinion in one store. Handling and storing bags in damp or warm places or in the box vs. just the dust bag can affect a bag’s condition and cause the “melting” of the glazing, the company can’t be held to replace all issues arising from storing situations. I had a glazing issue on a speedy in Empriente leather and was able to return and got full credit for it and it was at least five years old, it was a known issue no matter the how it was stored, I also had a PM in reverse monogram have cracking of the canvas where the bag opened and closed, poor design if you ask me with the new thinner canvas, the monogram canvas which was thicker did not have that issue, I traded it up to an Empriente leather and have had no further issues with cracking as the bag in leather can withstand years of opening and closing without causing cracking. I say try a dif store or the repair team through the app and see if you can get a better response.
I found more success when I downloaded the app and sent pictures to get a quote that way. They quoted to replace a vintage noe bb vachetta within the last 3 months...I have had mixed results in the stores.
*preloved noe bb (not store bought by myself or with receipt)
Thank you! I will try that.
I completely agree with LV’s perspective. Unfortunately there are a lot of dishonest people who purchase “used” bags with known defects and try to get a new bag from LV.
If I purchase a used Speedy 25 for $900.00. I don’t think it’s fair to go to LV several years later and get a replacement if an issue should arise.
LV guaranteed replacement to the original purchaser, not the purchaser of the original purchaser.
I would definitely go to another LV store and ask, maybe they just didn’t know what they were talking about.
I’m sorry that happened to you . But I must say that a lot of places will not take something back without a receipt. Not saying that you stole it but someone may have stolen it and sold it on the pre loved market. This does happen and they would then be out the price of two bags . They would have taken it back with the receipt (that says something that 10 years later they would have!) . As far as preloved market . I believe that many designer stores also sell their excess products on the pre loved market. (They used to destroy their excess products. So I don’t think they necessarily dislike the preloved sites. They can then get some money without having to have discounts or sales which we all know they do not do 😊
Yes, I do understand that. That's exactly why I wanted to look at it from a business standpoint. It's good to know the policy now for when I make decisions going forward. Thanks!
Love the earrings
Love the earrings you have on. Do you know the brand?
So sorry about your bag. Its so beautiful. Would LV have replaced it with the original receipt even if you were not the one who purchased it?
Yes, they only needed the original receipt...no matter who originally purchased it.
What brand is the mini face powder with mirror? Been looking for something like that! Thanks
Here it is: go.magik.ly/ml/1w0vx/
Love your sunglasses! Do you mind me asking who makes them?
Thank you! Here they are: go.magik.ly/ml/1s1x0/
May I ask how much she paid for them and if they were in brand new condition
Did they at least offer to somehow repair it? For a fee? Or did they maybe give you some advice on how to maybe clean or go about making it useable? I would like
To know how their overall tone was because that also says a lot of about customer service.
I offered to pay for repairs. They say it cannot be repaired.
@@JustJennifer oh wow. Ok that is disheartening. Thank you for sharing your experience.
Hey Jennifer, that is awful about LV. I have heard things are getting much more hairy and declining with the brand. I have several bags and I love mine, and my accessories, but I have no plans on buying anymore right now. For one they have tripled in price and I am only willing to spend so much. I love designer bags but think some take advantage of their customers. This being a prime example. It shouldn't matter where you bought it they should stand behind it. Considering they have gone up significantly in price, yes, I know the economy is in an awful state right now but they should stand behind it. Period. I see the logic you mentioned but that just does not sit well with me. I hope you can do something with it. I pray nothing happens with mine. I bought the black and monogram print off fashionphile myself a few years ago, and paid more then it was worth b/c I couldn't find one just like it and I don't think I have the original receipt either. Yikes! Love the Hermes earrings!
They don’t have to replace a bag that can’t be proven as an original purchase but they should repair it when it’s a known manufacturing issue. And still for free if it’s an authentic bag. It’s an error of manufacture not user error. They should stand by the product regardless of if you are the original purchaser. What if it was a gift and you didn’t want to make the gift giver feel bad that their gift sucked? If it’s a manufacturer known issue than they should repair it for free. Not replace it but repair it.
So disappointing, Would they have repaired it if you have had the actual LV receipt? I’ve sold some of my LV pieces and I provide the receipt with my cc details blacked out. The earrings are pretty! 🤩
LV told me this glazing cannot be repaired.
@@JustJennifer 🥲
I have a problem with a business of any kind not wanting to fix an issue with a faulty product. Especially one that cost as much as a major appliance. LV has astronomical prices on something that will wear out. However, for a 2500 plus bag, with known issues, they should agree to fix it and then offer to tell you it’s a one time courtesy. If you choose a repair or a replacement , it’s a one time deal. Look at all these people, me included, who are stuck with over priced refrigerators that break in a few months. Now because of that, nationwide mind you, the government has gotten involved. Last I heard LG is now in a lawsuit
From strictly a business or contractual perspective, you aren’t their customer when it comes to this specific bag. No company would replace an 11 year old item that was not purchased directly, and might not even if it were. That said, being that this is a known issue they should have offered some kind of resolution.
Addendum: Leather surgeons is a great company as well as Rago Brothers (as mentioned above). Ive dealt with both
Thank you!
@@JustJennifergreat video!
They are losing money to pre loved because they jacked their prices up to high. At the very least they should allow you to pay to have it fixed. I know you love their stuff, but they would have lost customer over this if it were me and I would have told them that. Can you find a reputable hand bag spa to fix it so you can use it?
I have several Louis Vuitton bags and that is very upsetting!
@livingluxwithmeredith buys preloved all the time and gets them "refurbished" at the LV boutique. She probably doesnt get the original receipts. Do you think that policy is specific to the U.S. or is it a global policy?
I believe that LV will repair and refurbish bags with wear and tear with or without a receipt. However, this bag has a known manufacturing issue, was able to be replaced a while back, and can NOT be repaired (according to LV) and now they are no longer replacing them.
@@JustJenniferOh, I see. So it's specifically the Pochette Metis. Thank you for the explanation.
No, you do not need any proof of purchase. As long as it is authentic, the item itself is enough. If the Sales Associate determines it is fake, you will be kindly informed that it was not manufactured by Louis Vuitton and a repair will not be possible.
Will Louis Vuitton repair a pre-loved item that I bought through a reseller?
Because Louis Vuitton does not require a sales receipt, it is just as easy to request a repair on a pre-loved piece. Again, as long as it is authentic, it does not matter if you were its first owner or not. However, if the style is very vintage, Louis Vuitton may no longer have the original parts to fix it. If this is the case, Louis Vuitton will not repair the piece
Well, according to the manager at the Orlando Mall at Millenia location...it is authentic. They will not replace it without the original receipt, and it can not be repaired. I have an upcoming appointment with an LV client services person to get more information. I was offered a full replacement in May of 2019 at the Oakbrook LV store. Either things have changed, I was treated poorly and was given incorrect information from the Orlando store manager, or something. Hoping to get to the bottom of it soon. Thank you!
Amei todas as bolsas lindas e de muito bom gosto.Parabens #qsreps😘😘😘
I am glad l have my receipts for my LV bags,but that is not right.They should stand behind their products no matter where you get them.
Yes, especially if it is a well known manufacturing issue and not just wear and tear.
LV up their prices so much it's crazy. They make a lot more than they lose. Sorry just my opinion. Lol I hate it for you girly. I have found a junk drawer just gets junkier. Lol I carry a chapstick, the lip of the day my inhaler any other maybe necessities I carry in my car. Lol
I like your idea of carrying other necessities in the car for the rare event you may need them. We all have a habit of carrying around all sorts of stuff in our bags, every day and we might need it perhaps once a month when we are out and about!! Extras can also be kept at work in the desk drawer!
Hey Jennifer how about sharing the recipe with us?😃😃
Perhaps your LV bag issue can just be fixed by them, at a cost or someone else can coat the problem spots with something! I do love that bag!!
If worse comes to worse with no alternative, put some clear coating of something on it yourself or polish.
I tried the recipe, and it was very good! A bit heavy on the oregano... so I plan to tweak it a bit next time. The bag cannot be repaired, according to LV. I would have happily paid for repair, but was told it is not possible. I will contact my old LV store and see what they think. Thank you!
Bedos leatherworks on here will mend your bag. This is why i cant buy a designer bag. The designers dont care about us.
Thank you!
It’s disheartening to hear about LV. They actually made more profit in the year 2023.
If you would like, you can still reach out to customer service and ask .
I loved the recipe story. Imagine if you'd just kept shaking the recipe in her face and getting upset yelling WHERE IS MY PURCHASE! WHERE IS MY PURCHASE! Sorry about the Pochette Metis situation as that does sound extraordinarily frustrating. Definitely try reaching out to your OG SA and see if that's a universal policy or if they'd still honor their original policy in Chicago.
I would try in another LV store… this doesn’t make any sense. It’s an authentic bag and this glazing issue is well known by them…
Look how many viewers you have Jennifer and how word gets out about an issue!! LV should have fixed this issue for you.
After all, their products are so expensive that they should stand behind them!
Jennifer this stinks! I can see other companies following suit… they’re trying to crackdown on the pre loved market in my opinion. 😏 I feel anything this expensive should be re homed and loved rather than to just sit in someone’s closet! Really disappointing… I bought that mini face powder thanks to you, I love it. Love the earrings!
Thank you!
Is that their nice way of telling you it’s a fake?
No. They agreed it was authentic. They could not repair it, but could only replace it with the original receipt.
what a dissapointment for you ! why dont you try other LV stores, you might get a different outcome. What are you going to do with the bag now!? are you still going to use it???
LV should stand behind their products no matter what! They are the ones at fault because of quality. I love LV but honestly the quality is just not what it was and that is sad!!
Oh Jen, that is disappointing about your Métis