Hi Jason - We recommend following the cylinder recovery instructions in the link below. If you can get the key to turn, you can then re-key the cylinder with the SmartKey tool to the same key. kwik.st/3QRU0Zu If the key is still not turning in the cylinder, please contact us so we can help you with a replacement cylinder: kwik.st/3QU3FyS Thanks ~ Kwikset Social
How you bluetooth it to your phone
Hi Michael Holder - The SmartCode 260 is a stand-alone lock and is not compatible with Bluetooth. Thanks ~ Kwikset Social
Where don't the key turn, I've try doing what you said about the key but doesn't work. It's like it's the wrong keys
Hi Jason - We recommend following the cylinder recovery instructions in the link below. If you can get the key to turn, you can then re-key the cylinder with the SmartKey tool to the same key.
kwik.st/3QRU0Zu
If the key is still not turning in the cylinder, please contact us so we can help you with a replacement cylinder: kwik.st/3QU3FyS
Thanks ~ Kwikset Social
@@kwikset I return it back to the store where I purchased it and change it out. The new one works perfectly.
We're thrilled to hear your new lock is working well. Please let us know if there's any further help we can provide.
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