Agree with you. It is obvious that somebody with zero knowledge on technology made this video. Such a big waste of time showing interview with an admin. Tomorrow Bloomberg will organise another interview with another data entry operator about the use of Artificial intelligence and Augmented reality.
When she proudly said “zero guilt” and sipped her rum, I lost total respect. She thinks she’s invincible because she’s “part of it” but there is someone higher up than her who also will have “zero guilt” and eventually get rid her too.
Makes sense though. This is like the transition from paper and calculator accounting to MS Excel. Can't really blame someone for using the tools on offer. These days almost anyone can download and set up open source chatbots, it's not some dark magic.
I currently work as a travel agent, call center rep. Never knew it was a call center job. I advise everyone to RUN from all call center jobs. I'll be glad when the customers have to work with the bots over the phone or chat because of the phone humans cannot control themselves and have total disregard for others who they called for assistance. I had international clients and the American clients were ALWAYS the most brutal, just rude and entitled.
I am a call center agent for 5 years now, and I firmly believe that this will not satisfy customers/clients. Bots may be used for just inquiries, and its more frustrating for them if they don't get the answer they need. Automation/Bot agent is a NO for me.
Bots are slow and steady learners and it's hard to see now, but at one point they will surpass human performance, and continue to improve beyond human capabilities.
With developments in speech recognition and AI over 80% of customer queries can be automated, what's left are customers with complicated problems (where the standard flowchart/ script won't help) and Idiots (someone who can't login onto Netflix and calls Netgear because "internet is down" and Microsoft already turned them down so they yell).
ZERO GUILT? she is just a puppet and I seen many with that arrogant attitude get fired from operations manager and have to go to another call center and start from the bottom
Alejandro Te if not her then there are thousands right behind her that want her job. What about the guy that invented CDs? He put all of those people at the cassette tape factories out of jobs. Where are your tears for them?
If that bot doesn't have any ML or AI powered "learning" aspect to it, then it is definitely NOT the future of call centers. I am shocked that Bloomberg thinks this form of manually designed interactions & scripted responses is the future. This has been around forever.
absolutely, this is not even close to what we today in machine translation. A reinforcement learning chatbot or even a VQA chatbot will easy outperform these so called scripted bots
I think what they are doing is creating stories for a bot that is similar to the rasa library and it's working. And rasa maybe powering in the backend these stories they are creating.
I think the future will be powered by something like Google Duplex, which Google is already offering called 'Google Cloud Contact Center AI' and also probably Dialogflow.
She doesn’t realise the management are tricking her, making her feel special like she’s one of the higher ups, not realising they’re going to fire her as soon as the technology is perfected
@Dragoslav Vega, The Brazilian guy Do you mean "Calling her Black WOULD BE VIEWED as an insult." or did you mean "Calling her Black IS an insult." literally? 🤣 There's a difference.
She is doing what she needs to to survive. If she would have said she cared about those black ppl losing their jobs even a little bit, she would be fired and replaced by someone willing to betray their own people for 8 bucks an hr.
Personally, I don't like chat box. Most of the time it doesn't help because it can only answer simple and general inquiries. I like to talk to a real person instead.
Everytime I call customer service I already try my hardest to skip the automated system and go Straight to customer service representatives , companies always trying to robot every job is so annoying smh
@@Kurushimi1729 they'll never be capable , your always need a human being for any job for the customer service aspect ,even other jobs that are being roboted like drivers and cashier's self checkout
I’ve worked at a Call Center for the past 7 years. I can honestly say it’s been the worst job I’ve ever had. They don’t care about you and the customers curse you out and scream at you all day. Basically when you get off even though you’ve been sitting for 8 hours you feel defeated. I hope they do away with them because it’s not healthy for any human being to put up with the 💩. If they stick around prisoners need to do the work so that next time someone talks 💩to a rep that prisoner could pay them a visit after they get out and make them re think how they treat people. Cheers to AI for saving lives from the hell that is the Call Center.
I care about the customers as do lots of us but it gets so stressful! And certainly not healthy. Days of are practically gold and the 2 one gets a week are far from enough!
It's really disgusting what many people do and say to people legitimately working in a call center, designed to help and assist. I do not do any interactions with bots. I will not do any business with voice or chat bots, if a company cannot employ a human - THEY DO NOT DESERVE MY BUSINESS...
Honestly, I love my job at the call center. Can people be dicks? Absolutely but I have a unique ability to ignore all of that persons negative energy. It helps that there is fantastic management and great coworkers.
Bots for customers are not a new thing as its being played out in the MSM. For basic questions a simple FAQ page could work, but at the end of the day who wants to speak to a machine as a customer?
Charles Clayton even if she doesn’t physically code, she still overviews analytics and how often the application is being used. She also applies other responses for the bots to use.... idk if we were watching the same video, but sounds like it has everything to do with the future of chatbots
john smith All good points, but either way Bloomberg chose the DR over the other nations, why idk, but obviously there has to be some kind of difference.
R RQ …wow - you didn’t even realise that you slipped into a basement 50 feet below John Smith’s septic tank with that comment, did you 😄 go get your welfare check and head to your $10 an hour cash-in-hand job ya moron
@@khalidalali186 Amazon does computer hr I was actually fired by a computer robot lol wtf I know it's so dumb when I tried to appeal it Amazon automatically said I was wrong according to there robot system
It’s frustrating that this is true. I work in a call center and I know the value my roles plays in the company as a whole so it’s sad that we’re the least paid and least valued in the company
Third world mindset.....their problem is not my problem. When they came for the janitor, they did not take me, I was not a janitor. When they came for the call center representatives, they did not take me, I was not a call center representative. When they came for me, they took me, I was the only one left.
@Shane Victor former baseball player got shot in a live sports bar in front of many witnesses. Lately American tourists have been found dead after drinking alcohol there? Not sure if there's a correlation!
@@samthepoet107 Those news about the american tourists are fake, bro. The FBI finally released the results of the toxicology tests. The tourists indeed died of natural causes, the FBI concluded.
Nice politically correct piece. A latino woman Chatbot Designer sounds like she's writing code/designing software but she's glorified data $7/hour response inputer. Then she talks about it like she's some kind of automation guru. Can we replace journalists who put this type of crap together with robots please.
I'm currently working as contact centre rep I can definitely assure that callers would prefer to talk to real human agents than bots especially in cases that require empathy. Bots cannot do that.
The irony, she is training her own replacement and that makes her feel arrogant and unsympathetic toward her coworkers. The better she does her job the sooner she won't be needed anymore. It never ceases to amaze me how insensitive and calculating people get when they have some power over others.
I hated working at a call center. I wanted to help the customer and they just wanted me to up-sell even at the cost of losing the customer. Also got some terrifying calls. I quit after 3 weeks of training because it was so awful.
@@DennisG95 it's not like the humans can use the scripts provided to field calls during a power outtage either, but most bldgs of this class have generator backup in DR anyway
@@borismarkov1141 She is going to be replacing herself with AI to. Because eventually it's going to be self learning and doing her job. Ohhh... I speak English and work at a call center making 22 dollars a hour and qualify for a 785.00 a month bonus with 8 weeks paid time off every year. So yeah I do.😉
michelle hutson self learning that can replace human intellect is at least a couple hundreds of years away. It’s like worrying about overpopulation on Mars. We’re not even close to the first step. You make almost 3 times more than her, so if anything you should be worried about being outsourced. Regardless you’ll find a better job, because the labor market is super tight. It’ll be tough during retraining but after you’ll be better of.
Ok this is how I see it... humans are mortal. We are flesh beings that need oxygen. We need to become immortal and become machines in order to survive 🤣 ok no that’s light years away I am just a crazy human passing by. Go ahead carry on.
As a developer from Mexico City I don't feel much respect for her, she walks around the call center like she owns it. As already pointed out in other comments she is just the software admin, she didn't invent or develop the chatbot itself, she is just adjusting it according to the software developers specifications. A little humility goes a long way, specially when she says she doesn't give a d0amn about other people's jobs. Listen automation is happening whether we like it or not, but that doesn't mean we must ditch our empathy for others, it's just not related.
Ive worked in the call center industry long enough to tell that a customer will never be satisfied without having to rise their voice at someone! Let go of all workedup frustration!
@@81coollambo correction, us citizen-wannabe latina shitty attitude, because that attitude is characteristic of latinas in the USA or countries whose culture has been influenced greatly by the USA. Because here in Mexico, she’d be finding a way to get her homegirls promoted to overrun that shitty call center
It's true tho. Ya'll might get upset all u want but it's a fact. Same thing happened with horse drawn carriages, people got upset with car invention at first coz they think they'll lose jobs. Ya'll not upset now
@@ok6446 youre correct ..however this" bot " thing has been there already even before helping us with our self help options powered by AI :) Every customers need someone to talk to you :) like a REAL HUMAN BEING .. hence these things will never replace us the way we take care of our customers :) they are invented to help us with our jobs but not to get our jobs hehe
People complaining about not having a job now are the same people advocating for non of these jobs. Sure some people hate these jobs, but other it is their livelihoods. It's not easy finding a better job with increase pay. The end result will be most lower paid job with crappier work ethics. This is the reality.
Its never gonna happen. How many times i have answered calls of customers just screaming "AGENT", "HUMAN REPRESENTATIVE" when presented by a bot. I even worked as a chat operator in a call center and i wrote personally. People really asumed i was a robot and just typed "HUMAN" while chatting with me. A bot or AI wont be working with entitlement and stupidity.
Human nature will always require to have someone to shout at when things are not right. I'm a customer service agent and when customers get tired of saying to me all sort of insults, for things that are not even my fault, they ask to speak to someone else, so they can be sure they are at least hurting someone when their ítems are not delivered on time. It is sad but it is true. I just hope one day I can find a better job😔
I work for a 3rd party company for boa call reps they moved %80 of the call reps to the back office do to most card holders use online banking to file claims and they have a bot that checks claims. So with that being said, no one truly will lose there job, they will be moved and be found a new spot. While still being under paid.
Are call center workers going to go away overnight ? No. But half of them will be gone. Then a few years later two thirds will be gone. Then a few years later more and more. You’re ultimately going to need someone there but maybe 85 percent of the people don’t have jobs in a decade. Which is going to be devastating since this is one of the most common jobs.
she has 0 guilt because she made it up the ladder and shes saying what she think the company wants. she looks really bad sipping a drink with no compassion
As a call center employee, I would like to see bots take over. I mean really getting sick, pregnant, or just needing a break shouldn’t be a problem. These companies over work their employees like they are robots and violate their rights. They don’t deserve real employees…… maintaining bots is going to cost them much more than they have ever spent on payroll employees. Machines break, get hacked, need updates, etc. and the payroll for the humans who will work on the bots is going to be much higher than average call center pay. This is going to be a win for the call center employees in a tech position. There will always be a need for humans to program/ maintain the bots.
No they don't the average 20 yr old is to dam dumb to deal with they cant even identity basic colors on a cigarette pk ask for gold and the dam retards bring you red then green everything but gold there stupid period
Forget about this call center. American banks are making a way more advanced AI technology to answer phones. And it is almost indistinguishable and estimated to eliminate 30% ok the banks employees.
@@gostavoadolfos2023 thats why there setting up voice recognition i just wasn't going to try to explain all that best advice research who the tech companies are and trade them $$$$$
Well here I am 2 years after this video hired as a chat agent and let me tell you something; customers hate the bots. They always want to talk to a person they even ask me if I'm a person. AI is not that smart.
Yes. That thing would still make life more convenient for the rest of the world. When wireless communications were invented horse back riders were no longer needed to carry out messages.
I worked at Convergys ( a call center for Apple Support ) and it was HELL ! They even made us work over time with NO OVER TIME PAY on MULTIPLE OCCASIONS! They are FINALLY being SUED for it. Also when I call my bank or any business I would rather speak to a real person. I hate automated systems !
In my country 8usd per hour meaning you can get your own car, get your own condominium (monthly payment of course) eat in fine dining restaurant once or twice a week and you can still save some. Standard of living is different depending on which country you are residing just fyi
I'm Dominican and I have been working in call centers for two or three years; regularly the hourly wage of an agent is $3 and $3 is much more than the minimum wage of the country so $8 dollars is a lot of money in DR.
when I heard your opinion , of course I agreed with you, I'm electronic engineer a real competitve designer but also feel curiosity: She do not think that she'll be fired to short term. I've concious that many conventional jobs are really dissapearing rigt now, I'm a witness of it but first of all we've to creative and innovative , in my case cibersecurity and design of software for VR.
She says, "You don't have to worry about it" with such a Millennial ambivalence not caring that someone actually will lose a job because of a bot and their feelings will be hurt.
She's making $8/hr man. She's doing what she can to keep her job. Unfortunately, the very same technology she's working with will replace her as they'll get someone more qualified to actually run the software as an system Administrator.
MotoNinja MotoVlog doesn’t matter when it’s shoved down your throat that you have to talk to a bot in 5 years when you ask to speak to a human and they say that option isn’t available what are you going to do? Nothing change will be forced
If you have an issue with automation over “jobs,” then you should not be using self-checkouts at stores or automatic payments through tollbooths on highway. Being anti-automation is ridiculous.
Those guys in the call centre don’t look like they give a damn about tomorrow, they are only concerned about what’s happening today. Tomorrow will sort it’s self out.
It doesn't seem like shes an actual programmer . . . shes just using a WYSIWYG type of analytic app. her job is not safe. on top of that, she has a terrible non-sympathetic attitude toward her co-workers who risk losing their job. . . I don't understand why she was interviewed, she doesn't program, she's not the owner of the company, is not at the forefront of bot tech . . . nice body though
I personally get annoyed with automated call centers. Most of the time you waste your time with an automated voice that does not understand your query. It's press 1 here, press the # key there, finally press 8... And nothing gets sorted. As a customer I want to talk to a real human being with common sense.
I honestly don’t know what to say about her because the company was smart to feature a young healthy 23 year old for this RUclips interview. I work with people like this who literally sell their souls for their company. It isn’t worth it, companies will fire you in a heart beat if they can save money. She assumes she’s higher up by the comments she made but she’s literally training her own replacement. I don’t think she realizes how effective and efficient bots are becoming and will soon take over many jobs in different industries. Ie: Years ago I worked with a guy who was in his early 20s worked in a call centre. He got promoted but had NO post secondary. He was laid off at 26 back in 2012. He went to University and he is now working as an engineer in 2019.
People working at call centers are delusional, they think they are doing great, but most dont get any education, they are happy with the salary they have, i saw it with my own eyes, i work at one for a year when i was 18 and when i got out they thought i was done for, after finishing college i started earning more than the floor manager, i tried to convince the ones i hang out the most to study and look for a better job, but they just stopped talking to me like i was crazy, fools are still earning the same salary 6 years later.
“Zero Guilt” actually she’s just being used for a while in a bad system, sooner or later she will be replaced by AI because the current system is not AI powered, what really happens is that she doesn’t know it, and she speaks confidently about it (ignorance). If she still wants to keep her job she might be doing real chat development (at least).
I disagree because there are industries who contact function without human interactions. The only thing that's true is call centers will disappear in the future, because I work from home and take calls from my living room.
I worked in a call center called Sykes in Budapest. It was my worst experience ever!!! I got humiliated in many ways and when I went for help to the HR department they didn't helped me at all they just protected they're own manager... Sykes is a maffia company !!!
The War On Normal People by Andrew Yang. He discusses this and more about AI taking over jobs and replacing humans. I’m kinda scared about one day having surgery bone by a bot...
Emerald Anastasia I’m sure it will improve and yes, take a bigger slice of customer service. The problem with technology is that it can break. I don’t think human customer service will ever disappear...only lessen.
EMPEROR ITYOPP’IS Ž £THIOPIA businesses moving call centre operations to different countries has zero to do with automation. That just changes who takes the call and where.
I was working in a call center for Shell Energy at energy market in the UK. They have those chatbots. At is still at early stages, but become better and better. In few years chatbots will replace humans in most of queries. That is a reality. But I guess some new jobs will emerge as a result of it, same as call centers once did. The problem is that changes are so fast and it is becoming more and more difficult to track them.
![Felix "Unfair" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/Oswujxm2Ag0/mqdefault.jpg)
- Are you a chatbot?
- Yes.
- Let me speak to a real human please.
chatbot: fuck off
@@toomuchtruth hahahahaa
Pablo Ascencio that would be me
maybe i speak like this if i chat to chatbot in near future.
Lol before it was let me speak to a US representative now will be let me speak to a person. Patterns...
she's a software admin and she's being interviewed like she invented it. what a waste of time.
Harry dude shes bitchy like she didnt come from the bottom 😂🤣
What she's doing can be replaced by automation as well, many jobs in admin are bring replaced by A.I.
Calm down
Agree with you. It is obvious that somebody with zero knowledge on technology made this video. Such a big waste of time showing interview with an admin. Tomorrow Bloomberg will organise another interview with another data entry operator about the use of Artificial intelligence and Augmented reality.
You incels are so triggered.
When she proudly said “zero guilt” and sipped her rum, I lost total respect. She thinks she’s invincible because she’s “part of it” but there is someone higher up than her who also will have “zero guilt” and eventually get rid her too.
Well said. She is selfish , arrogant and myopic. She will be humbled when the tide hits her as well
I noticed she had a nervous leg bounce right after her sip o rum. Her mother even was concerned about it.
Makes sense though. This is like the transition from paper and calculator accounting to MS Excel. Can't really blame someone for using the tools on offer. These days almost anyone can download and set up open source chatbots, it's not some dark magic.
Estela Salcedo so true! I thought the same thing!🙌🏽
Poor souls always feel the need to play rich and the easiest way is to "put up an act" or "show things that allegedly prove it"
Unless she learns how to code herself, she will be obsolete soon.
shhhhh she thinks she's far too brilliant
...A.I...can code too..
Nah, coding is actually low end. Vision can’t be replaced. Look at Steve Jobs
@@justshady but vision only works on very few people tho
Thats the whole
Point of ai i thought was that they wud code for us? Tf am i wrong then
I currently work as a travel agent, call center rep. Never knew it was a call center job. I advise everyone to RUN from all call center jobs. I'll be glad when the customers have to work with the bots over the phone or chat because of the phone humans cannot control themselves and have total disregard for others who they called for assistance. I had international clients and the American clients were ALWAYS the most brutal, just rude and entitled.
Yes, they are the worst
AI can't handle human's stupidity. EQ is still needed.
Precisely ahahahaha lol
Because people like me type "0101011001" to these live bots....
What's the meaning of the E??
@@landz2228 emotional qoutient
Steve Bautista But it can spare employees on being demoralize by abusive clients
what if the caller asks for a supervisor... will their be a chatbot boss?
A chatboss to be specific.
Jessica Hicking lol ... we here in Indian call centre just transfer the call to some other agent and he says im supervisor 😂
@@HollyyBollyy that's cause all you guys think you're a supervisor
@@jessiemarmolejos don't assume
Scotty Haines no our supervisor is too busy with his supervisor’s work
I am a call center agent for 5 years now, and I firmly believe that this will not satisfy customers/clients. Bots may be used for just inquiries, and its more frustrating for them if they don't get the answer they need. Automation/Bot agent is a NO for me.
Ive been a call age nt over 14 years. Agree
Bots are slow and steady learners and it's hard to see now, but at one point they will surpass human performance, and continue to improve beyond human capabilities.
that's why they need to be coded well enough that you are sure you did work with a person or they are not worth implementing
You are dumb. No on likes IVRs either when they first started niw you can't call any company not hear one.v
With developments in speech recognition and AI over 80% of customer queries can be automated, what's left are customers with complicated problems (where the standard flowchart/ script won't help) and Idiots (someone who can't login onto Netflix and calls Netgear because "internet is down" and Microsoft already turned them down so they yell).
As someone who worked in a call center environment for almost 10 years I’ll say bye Felicia! Customer entitlement is what’s gonna destroy America.
Dutch customers are nasty as well
Yes!!! I work in a call center too… customers are horrible.
Hello, I am from Morocco. How can I apply to work in a call center in America?
@@justincraig398 Hello, I am from Morocco. How can I apply to work in a call center in America?

America country? Or continente?
ZERO GUILT? she is just a puppet and I seen many with that arrogant attitude get fired from operations manager and have to go to another call center and start from the bottom
Alejandro Te if not her then there are thousands right behind her that want her job.
What about the guy that invented CDs? He put all of those people at the cassette tape factories out of jobs. Where are your tears for them?
Customer: "I wanted to talk to a supervisor".
Chatbot: "Are you a super customer?"
😂
😂😂🖒
😆
😂😂
Did you mean you want to make a purchase?
One of the most disrespected positions in the work field.
Yeah it is. That’s a stressful job
@ben yosep lmfao flewed out on a dime nigga
If that bot doesn't have any ML or AI powered "learning" aspect to it, then it is definitely NOT the future of call centers. I am shocked that Bloomberg thinks this form of manually designed interactions & scripted responses is the future. This has been around forever.
absolutely, this is not even close to what we today in machine translation. A reinforcement learning chatbot or even a VQA chatbot will easy outperform these so called scripted bots
I think what they are doing is creating stories for a bot that is similar to the rasa library and it's working. And rasa maybe powering in the backend these stories they are creating.
I think they are referring to bot training, which exists everywhere. I guess they got terminologies and depth wrong - super dumbed down.
I think the future will be powered by something like Google Duplex, which Google is already offering called 'Google Cloud Contact Center AI' and also probably Dialogflow.
Its called machine learning. Already exist.
Does this young woman realize that HER future is on the line, too?!
@Riki Rikin kanayin racist much
@Riki Rikin kanayin She would NEVER identify herself as black. You know nothing. lol
@Riki Rikin kanayin she's not black idiot.
She doesn’t realise the management are tricking her, making her feel special like she’s one of the higher ups, not realising they’re going to fire her as soon as the technology is perfected
@Dragoslav Vega, The Brazilian guy Do you mean "Calling her Black WOULD BE VIEWED as an insult." or did you mean "Calling her Black IS an insult." literally? 🤣 There's a difference.
You're going to put a lot of people out of work.
Laura: "Zero guilt." (smiles) Yeah she's a low level sociopath.
She is doing what she needs to to survive. If she would have said she cared about those black ppl losing their jobs even a little bit, she would be fired and replaced by someone willing to betray their own people for 8 bucks an hr.
metatechnocrat seller he co workings futures for a messily $8 an hour
well, malignant narcissist or low level sociopath is a baseline in DR...
@@mercb.8637 She could have said "i dont know".. Thats the perfect answer for your words to not get twisted.
We need to change the way we look at work- Andrew Yang 2020
Personally, I don't like chat box. Most of the time it doesn't help because it can only answer simple and general inquiries. I like to talk to a real person instead.
Facts.these chatboxes don’t help with complicated questions. They only do so much
most of the time they are automated responses. it feels like you are talking to a robot, not a human
Same
Everytime I call customer service I already try my hardest to skip the automated system and go Straight to customer service representatives , companies always trying to robot every job is so annoying smh
@@Kurushimi1729 they'll never be capable , your always need a human being for any job for the customer service aspect ,even other jobs that are being roboted like drivers and cashier's self checkout
Does the Laura know she's training her replacement? The bot
If she does not train it, she will be fired (automatically)
She will be fired soon and replace by her own creation. that is how stupid she is, okay zero guilt huh. Prepare yourself bitch.
Michael Henville Hello
No she's not she's taking away the jobs of the team she runs she's like the main programmer we always need the admin so her job is fine for now
Hahahaha true
I’ve worked at a Call Center for the past 7 years. I can honestly say it’s been the worst job I’ve ever had. They don’t care about you and the customers curse you out and scream at you all day. Basically when you get off even though you’ve been sitting for 8 hours you feel defeated. I hope they do away with them because it’s not healthy for any human being to put up with the 💩. If they stick around prisoners need to do the work so that next time someone talks 💩to a rep that prisoner could pay them a visit after they get out and make them re think how they treat people. Cheers to AI for saving lives from the hell that is the Call Center.
Amen sister amen
I care about the customers as do lots of us but it gets so stressful! And certainly not healthy. Days of are practically gold and the 2 one gets a week are far from enough!
It's really disgusting what many people do and say to people legitimately working in a call center, designed to help and assist. I do not do any interactions with bots. I will not do any business with voice or chat bots, if a company cannot employ a human - THEY DO NOT DESERVE MY BUSINESS...
@@JoSeeFuss no one cares
Honestly, I love my job at the call center. Can people be dicks? Absolutely but I have a unique ability to ignore all of that persons negative energy. It helps that there is fantastic management and great coworkers.
No more emotions/empathy, JUST BUSINESS & MONEY!
When it comes to customer service, nothing beats human interaction.
Give it ten-fifteen years...
People HATE....and I mean H A T E speaking to automated systems. So your prediction is pretty ridiculous
Bots for customers are not a new thing as its being played out in the MSM. For basic questions a simple FAQ page could work, but at the end of the day who wants to speak to a machine as a customer?
In banks they are working hard to solve this issue with almost human audio conversations using AI.
@Kendra Lloyd, that's exactly what the Pony Express Riders said about "e-mail".......the idea was "pretty ridiculous"....lol
What we're currently observing with AI is only that few seconds in the sky.
Once AI meets the same rate of innovation as airplanes people won't know the difference between people and machines.
I'm afraid that Laura's work has almost nothing to do with the future of chatbots. This is very base level technology...
Yeah this Laura thinks she is an AI engineer,Coder,Programmer or something!
Charles Clayton even if she doesn’t physically code, she still overviews analytics and how often the application is being used. She also applies other responses for the bots to use.... idk if we were watching the same video, but sounds like it has everything to do with the future of chatbots
john smith All good points, but either way Bloomberg chose the DR over the other nations, why idk, but obviously there has to be some kind of difference.
R RQ …wow - you didn’t even realise that you slipped into a basement 50 feet below John Smith’s septic tank with that comment, did you 😄 go get your welfare check and head to your $10 an hour cash-in-hand job ya moron
@R RQ why must you be so cruel to the indian people, they do not deserve your malice
These people work very hard.... very long hours and they can be fired at the drop of a hat. Very sad.
Eventually they will disappear too.
@@khalidalali186 Amazon does computer hr I was actually fired by a computer robot lol wtf I know it's so dumb when I tried to appeal it Amazon automatically said I was wrong according to there robot system
It’s frustrating that this is true. I work in a call center and I know the value my roles plays in the company as a whole so it’s sad that we’re the least paid and least valued in the company
Their are companies specialize in HR services whose clients are companies that have contracted out their HR needs.
@@snc99 perhaps housekeeping has some feedback on that...
Third world mindset.....their problem is not my problem. When they came for the janitor, they did not take me, I was not a janitor. When they came for the call center representatives, they did not take me, I was not a call center representative. When they came for me, they took me, I was the only one left.
Derick Shalo you are so right. I was thinking about the same thing. She has a very selfish mindset.
True she is.so.ambitious
This would've been Cardi B if she graduated from college
And more attractive for it
Stfu
I feel like you're being unfair... to Cardi B
Neutral Field Cardi B making much more money
I just died 😂
so guess who has no friends at work
who needs friends im making 8 dollars a hour bitches =)
Manuel Castro the heck 😂 it wasnt about that 😂😂
She’s not going to work to get friends though 🤣
@@thehoneydeev well she's not getting money either $8/hr lmaooo
🤣😂
Cardi B making a difference 😤
Hahaha
I thought exactly the same
You've made my day..🤣🤣
She must stay rappin than wrecking bpo Industry.
Training 'ho-bots'!
She's training her replacement
She's the first one to lose her job
She has no idea
@@Jojohumf Because overseas programmers are much, MUCH cheaper.
With a name like yours I think that you’re probably working at a call center.
@@accuratealloys with a name like yours I feel like you are the same dumb lady
@@Ratri99 i think she will be the last one since she is developer.
call centers one of the worst jobs you can have! avoid at all means
That's why i love hanging up on people:)
yeah not exactly a job most people would miss
I cleared 10k in a mnth working in a call center so its not that bad 😆 sheesh
@@keronfarrier2198 direct marketing is the worst thing ever invented
She’s getting paid 8 bucks an hour to make jobs with even lower wages obsolete 🤨😒💀
@Shane Victor former baseball player got shot in a live sports bar in front of many witnesses. Lately American tourists have been found dead after drinking alcohol there? Not sure if there's a correlation!
@@samthepoet107 Those news about the american tourists are fake, bro. The FBI finally released the results of the toxicology tests. The tourists indeed died of natural causes, the FBI concluded.
Ikr??? I was thinking rhe same thing.
@@samthepoet107 stop spreading lies bout that country
i worked for comcast as a rep. i was also 8 hr in Puerto Rico
There was essentially no story here....
Nice politically correct piece. A latino woman Chatbot Designer sounds like she's writing code/designing software but she's glorified data $7/hour response inputer. Then she talks about it like she's some kind of automation guru. Can we replace journalists who put this type of crap together with robots please.
lmao 😂😂😂 !!! the best part is when she says: zero guilt!!😂😂
I wish I could put all these comments on the tv at work for her to read on monday 😂😂😂😂😂
You know nothing jon snow .
Shes making $8 hr and b4 that she was making 4times less than that like wth
hahaha..yeah ryt..LOL
I'm currently working as contact centre rep I can definitely assure that callers would prefer to talk to real human agents than bots especially in cases that require empathy. Bots cannot do that.
The irony, she is training her own replacement and that makes her feel arrogant and unsympathetic toward her coworkers. The better she does her job the sooner she won't be needed anymore. It never ceases to amaze me how insensitive and calculating people get when they have some power over others.
😂
I hated working at a call center. I wanted to help the customer and they just wanted me to up-sell even at the cost of losing the customer. Also got some terrifying calls. I quit after 3 weeks of training because it was so awful.
You never even started lol
@@vikinginspace4881😅😅😅
Managers never feel guilt. To them ethics and empathy don’t mix with business
Unknown User that is because the company like that aay
"Sick or pregnant" damn bro the future is scary
carlito, we'll find alternative. phonen operators feared landlines in my Abuelita's days.
But bot gets spoilt, power outage or experience bug🤣🤣🤣🤣
@@DennisG95 it's not like the humans can use the scripts provided to field calls during a power outtage either, but most bldgs of this class have generator backup in DR anyway
She's going to be surprised when she realizes she outsourced herself to.😉💤🤔💯
michelle hutson outsourced to where? You know anywhere else that people speak English and $8 an hour is a great salary?
@@borismarkov1141 She is going to be replacing herself with AI to. Because eventually it's going to be self learning and doing her job. Ohhh... I speak English and work at a call center making 22 dollars a hour and qualify for a 785.00 a month bonus with 8 weeks paid time off every year. So yeah I do.😉
michelle hutson self learning that can replace human intellect is at least a couple hundreds of years away. It’s like worrying about overpopulation on Mars. We’re not even close to the first step.
You make almost 3 times more than her, so if anything you should be worried about being outsourced. Regardless you’ll find a better job, because the labor market is super tight. It’ll be tough during retraining but after you’ll be better of.
Ok this is how I see it... humans are mortal. We are flesh beings that need oxygen. We need to become immortal and become machines in order to survive 🤣 ok no that’s light years away
I am just a crazy human passing by. Go ahead carry on.
@@isisg666 ohhh no you're not crazy at all you're actually right on the money on what you've just said.
As a developer from Mexico City I don't feel much respect for her, she walks around the call center like she owns it. As already pointed out in other comments she is just the software admin, she didn't invent or develop the chatbot itself, she is just adjusting it according to the software developers specifications. A little humility goes a long way, specially when she says she doesn't give a d0amn about other people's jobs.
Listen automation is happening whether we like it or not, but that doesn't mean we must ditch our empathy for others, it's just not related.
Chatbot: "Hi"
Me: "REPRESENTATIVE!!!!"
💯💯💯💯
Exactly
Lol me every time
Automated phone systems with prompts: REPRESENTATIVE.
😄😄 same
If Cardi B went the I.T. route
OMG! WHAHAHAHHAHAHAHAHAHAHAHA WTF AHHAHAHAHAH
There should be less call center agents, those people get super depressed from their jobs
Can confirm.
@@nahomi5203 But we need those jobs in order to survive. Because I'm countries like mine there are not many job opportunities.
Yes and turn into alcoholics. I’ve seen it all at mine. It will make you go insane.
Ive worked in the call center industry long enough to tell that a customer will never be satisfied without having to rise their voice at someone! Let go of all workedup frustration!
I didn't like Laura's attitude, may she be replaced by a bot
Victor Rivera It’s the typical latina shitty attitude. Nothing new.
@@81coollambo correction, us citizen-wannabe latina shitty attitude, because that attitude is characteristic of latinas in the USA or countries whose culture has been influenced greatly by the USA. Because here in Mexico, she’d be finding a way to get her homegirls promoted to overrun that shitty call center
Pump n dump pump n dump
@@stallio5612 ignorant.
"A bot never gets sick, or PREGNANT" / "These are human situations..."
(Yikes! How cold hearted..
At 5:30 in the video.)
She is an overrated chick thinking herself donald trump
Godddamn u ruined my feel for her. 😭
certainly ! she apparently does not have any empathy towards anybody... a selfish BITCH ! Hahaha
It's true tho. Ya'll might get upset all u want but it's a fact. Same thing happened with horse drawn carriages, people got upset with car invention at first coz they think they'll lose jobs. Ya'll not upset now
@@ok6446 youre correct ..however this" bot " thing has been there already even before helping us with our self help options powered by AI :) Every customers need someone to talk to you :) like a REAL HUMAN BEING .. hence these things will never replace us the way we take care of our customers :) they are invented to help us with our jobs but not to get our jobs hehe
the interviewer doesn't seem to like laura lol
and laura working in customer service, without any care for her coworkers? wow
Does she even know customer service???
Yeah I saw that. Did you see the comment about "Robots don't get pregnant"?
True..
The interviewer lives a life of privilege and has been immensely rewarded for little effort. She is no better. She just dont know it.
I don’t like Laura either!
People complaining about not having a job now are the same people advocating for non of these jobs. Sure some people hate these jobs, but other it is their livelihoods. It's not easy finding a better job with increase pay. The end result will be most lower paid job with crappier work ethics. This is the reality.
4 years later we can safely say that Chatbot Designer jobs will disappear
Its never gonna happen. How many times i have answered calls of customers just screaming "AGENT", "HUMAN REPRESENTATIVE" when presented by a bot. I even worked as a chat operator in a call center and i wrote personally. People really asumed i was a robot and just typed "HUMAN" while chatting with me. A bot or AI wont be working with entitlement and stupidity.
This is 4 years ago but call center is still thriving
Chatbox bots are useless, they painfully slow and/or irrelevant. Maybe one day, but not yet.
I've never had a satisfying answer from a chatbot. The ones I encountered only copy pasted info from the FAQ section.
Exactly! Robots don’t have answers to all our questions.
Chances are the question you had was in FAQ. Do you expect this thing to tell you the meaning of life?
That's why the #1 skill we must master is being adaptable.
This lady is way too full of herself. Bots can’t replace human interaction. It’s been tried before. She’s just too young for the wisdom of experience
What if you never knew what you're talking to is a bot? Think of that hypothetical scenario.
Delvin Cruze lmao you’ll know
Id like to see Laura's face when her job is outsourced to Spanish-speaking Filipinos who also speaks American English with a neutral accent.
Filipinos learned English at an early age. Some nationalities only learn English when they landed job in customer service.
Not a lot of Filipinos speak Spanish, as far as I know. They speak English and Tagalog.
it's all fun and games until a robot replaces Laura 🤦🏾♀️🤦🏾♀️😭
She has no idea
As someone who works in the industry Americans would be shocked by how much of their credit card information is seen by Indian call center workers.
She is wrong about bots not being able to get sick. The Internet is full of viruses that will try to target the bot.
Call center Jobs are hell
Human nature will always require to have someone to shout at when things are not right. I'm a customer service agent and when customers get tired of saying to me all sort of insults, for things that are not even my fault, they ask to speak to someone else, so they can be sure they are at least hurting someone when their ítems are not delivered on time. It is sad but it is true. I just hope one day I can find a better job😔
i feel your pain, the only reason i am still doing it is because i am doing it from home, but it still sucks
@@Steven-yx1ic 🥺😓
I work for a 3rd party company for boa call reps they moved %80 of the call reps to the back office do to most card holders use online banking to file claims and they have a bot that checks claims. So with that being said, no one truly will lose there job, they will be moved and be found a new spot. While still being under paid.
Are call center workers going to go away overnight ?
No. But half of them will be gone. Then a few years later two thirds will be gone. Then a few years later more and more. You’re ultimately going to need someone there but maybe 85 percent of the people don’t have jobs in a decade. Which is going to be devastating since this is one of the most common jobs.
she has 0 guilt because she made it up the ladder and shes saying what she think the company wants.
she looks really bad sipping a drink with no compassion
up that single rung of the ladder to call center software admin
As a call center employee, I would like to see bots take over. I mean really getting sick, pregnant, or just needing a break shouldn’t be a problem.
These companies over work their employees like they are robots and violate their rights. They don’t deserve real employees…… maintaining bots is going to cost them much more than they have ever spent on payroll employees.
Machines break, get hacked, need updates, etc. and the payroll for the humans who will work on the bots is going to be much higher than average call center pay. This is going to be a win for the call center employees in a tech position. There will always be a need for humans to program/ maintain the bots.
Bots will never take the place of a human. People still want to talk to people.
No they don't the average 20 yr old is to dam dumb to deal with they cant even identity basic colors on a cigarette pk ask for gold and the dam retards bring you red then green everything but gold there stupid period
Forget about this call center. American banks are making a way more advanced AI technology to answer phones. And it is almost indistinguishable and estimated to eliminate 30% ok the banks employees.
@@gostavoadolfos2023 thats why there setting up voice recognition i just wasn't going to try to explain all that best advice research who the tech companies are and trade them $$$$$
💯 % true
Well here I am 2 years after this video hired as a chat agent and let me tell you something; customers hate the bots. They always want to talk to a person they even ask me if I'm a person. AI is not that smart.
she sounds so full of herself knowing she aint even that better in terms of linguistic competence than filipino or indian service providers
The question is : Can you feel proud of building something that would lay off hundreds of agents?
No
Yes. That thing would still make life more convenient for the rest of the world.
When wireless communications were invented horse back riders were no longer needed to carry out messages.
I worked at Convergys ( a call center for Apple Support ) and it was HELL ! They even made us work over time with NO OVER TIME PAY on MULTIPLE OCCASIONS! They are FINALLY being SUED for it. Also when I call my bank or any business I would rather speak to a real person. I hate automated systems !
Bots can be late, they can get sick and they can get pregnant. She doesn’t really understand the tech she is working with.
@5:00 AFTER CLIMBING THE CORPORATE LADDER, SHE NOW MAKES $8? WOW.
Different lifestyle in different countries, remember ? In my country, if you make 8 US dollar an hour, you are living well.
In my country 8usd per hour meaning you can get your own car, get your own condominium (monthly payment of course) eat in fine dining restaurant once or twice a week and you can still save some. Standard of living is different depending on which country you are residing just fyi
I'm Dominican and I have been working in call centers for two or three years; regularly the hourly wage of an agent is $3 and $3 is much more than the minimum wage of the country so $8 dollars is a lot of money in DR.
In Dominican Republic you can rent a decent apartment in a decent area for $150 a month.
7:30 They'll get rid of Laura Morales too. There are already smart data centers and call centers that are virtual machines.
Yep, 100%. She's not even coding or programming, she's just designing using basic tools the software has
Lol, I love how smug she is about doing what she's doing. She WILL be replaced.
Ro pro hahahahahahaha
@@ropro9817 ikr, her ego is so high
when I heard your opinion , of course I agreed with you, I'm electronic engineer a real competitve designer but also feel curiosity: She do not think that she'll be fired to short term. I've concious that many conventional jobs are really dissapearing rigt now, I'm a witness of it but first of all we've to creative and innovative , in my case cibersecurity and design of software for VR.
She says, "You don't have to worry about it" with such a Millennial ambivalence not caring that someone actually will lose a job because of a bot and their feelings will be hurt.
Correct....sad if it will be endorsed here in the Philippines...
Fucking bitch bein smart with fucking anchor
Well now Republicans can say that a immigrant stole their jobs
She's making $8/hr man. She's doing what she can to keep her job. Unfortunately, the very same technology she's working with will replace her as they'll get someone more qualified to actually run the software as an system Administrator.
@@atlien1988 truly said this big black pussy thinks she is amazing but non of her client give a damm fuck
This is why Yang is the only person running that seems to make any real sense
yang is a bot
If he won ,Democrats will just control him.
Support your position Mr. Sanchez. What makes him a communist?
Nope.. majority of customers calling would still prefer to talk to a human and not a machine.
At&t and other dumb businesses dont care.
but maybe humans don't want to talk with retarded costumers ...
MotoNinja MotoVlog doesn’t matter when it’s shoved down your throat that you have to talk to a bot in 5 years when you ask to speak to a human and they say that option isn’t available what are you going to do? Nothing change will be forced
MrSmithie25 Funny you say that. I figured out the solution to my own problem while on the phone with a Microsoft rep.
Some companies will be able to strongly brand themselves as "talk to a human not a robot" and customers who see that will have incentive to switch
Why should she feel guilt? This process is going to happen with or without her.
Not guilt but she should have shown empathy since they’re talking about people losing jobs.
@@ElliesFamily jobs get lost every time because of tech. You have a lot of empathy to give away
K. John i sure do since we experienced it first hand. Look who’s getting bashed now?
"Adapt or die" will always be an applicable phrase, so learning to create / teach / support technology is one way to remain employed
@@egonkirchof hahahaha great that replace. the customer will benefit
@@BikeIsLife4EverGG
There will be no consumer anymore u dumbtard.
@@The_Revolutionist Cry more for capitalism, it is inevitable, that is human evolution.
Justin Stein Hello
This is what Andrew Yang has been saying, this is just the tip of the iceberg.
Yang2020🧢
If you have an issue with automation over “jobs,” then you should not be using self-checkouts at stores or automatic payments through tollbooths on highway. Being anti-automation is ridiculous.
Those guys in the call centre don’t look like they give a damn about tomorrow, they are only concerned about what’s happening today. Tomorrow will sort it’s self out.
It doesn't seem like shes an actual programmer . . . shes just using a WYSIWYG type of analytic app. her job is not safe. on top of that, she has a terrible non-sympathetic attitude toward her co-workers who risk losing their job. . . I don't understand why she was interviewed, she doesn't program, she's not the owner of the company, is not at the forefront of bot tech . . . nice body though
4thecultura what a dumbass comment. She would never look your way
Mmmm the Jedi maybe the farce is a simple creational scape 🐐 be willing can be forced goatship inductee.?!?!
True! Kinda bitchy too.
Definitely nice body. Her mom had cakes too.
@@artisticagi your comment was dumber. . . since i never made any statement implying she would
Laura's Mom ☺❤
That booty.. damn 🍎
I almost fell off my couch when they said she earned $8 an hour and that she was making less than that as a call center agent.
That's considered a great salary in DR. America isn't the global standard for wages, you know?
I personally get annoyed with automated call centers. Most of the time you waste your time with an automated voice that does not understand your query. It's press 1 here, press the # key there, finally press 8... And nothing gets sorted. As a customer I want to talk to a real human being with common sense.
I honestly don’t know what to say about her because the company was smart to feature a young healthy 23 year old for this RUclips interview. I work with people like this who literally sell their souls for their company. It isn’t worth it, companies will fire you in a heart beat if they can save money. She assumes she’s higher up by the comments she made but she’s literally training her own replacement. I don’t think she realizes how effective and efficient bots are becoming and will soon take over many jobs in different industries.
Ie: Years ago I worked with a guy who was in his early 20s worked in a call centre. He got promoted but had NO post secondary. He was laid off at 26 back in 2012. He went to University and he is now working as an engineer in 2019.
People working at call centers are delusional, they think they are doing great, but most dont get any education, they are happy with the salary they have, i saw it with my own eyes, i work at one for a year when i was 18 and when i got out they thought i was done for, after finishing college i started earning more than the floor manager, i tried to convince the ones i hang out the most to study and look for a better job, but they just stopped talking to me like i was crazy, fools are still earning the same salary 6 years later.
“Zero Guilt” actually she’s just being used for a while in a bad system, sooner or later she will be replaced by AI because the current system is not AI powered, what really happens is that she doesn’t know it, and she speaks confidently about it (ignorance).
If she still wants to keep her job she might be doing real chat development (at least).
ncardez she must be a pain to work with, she seems super entitled and bitchy
Alex
Probably a freak in bed tho lmao. dominicanas don’t play lol
blahbleh HAHAHAHAH! We dominicans dont play on anything! 🤣🤣
Here I am doing chat at home and then see this, Andrew Yang was right.
Context?
Offer me a job pls
I disagree because there are industries who contact function without human interactions. The only thing that's true is call centers will disappear in the future, because I work from home and take calls from my living room.
Can ask what company you work for?
I worked in a call center called Sykes in Budapest. It was my worst experience ever!!! I got humiliated in many ways and when I went for help to the HR department they didn't helped me at all they just protected they're own manager...
Sykes is a maffia company !!!
They didn’t disappear. They moved them to employee’s homes .
No Automation Without Compensation
Andrew Yang for President 2020
Freedom Dividend!
Lol what 😂
Communitst Socialist!!!!!!!!
The War On Normal People by Andrew Yang. He discusses this and more about AI taking over jobs and replacing humans. I’m kinda scared about one day having surgery bone by a bot...
American call centres will be replaced with AI. Look up Andrew Yang if you want to know more about automation.
jmarks881 that means 9 out of 10 call center workers get laid off. are you implying that this isnt an issue?
sorkenyo no it doesn’t. It means AI isn’t close to replacing human customer support.
@@neildazley1872 true that
Emerald Anastasia I’m sure it will improve and yes, take a bigger slice of customer service. The problem with technology is that it can break. I don’t think human customer service will ever disappear...only lessen.
EMPEROR ITYOPP’IS Ž £THIOPIA businesses moving call centre operations to different countries has zero to do with automation. That just changes who takes the call and where.
i mean, she’s gonna end up losing her job too...
Laura's gonna b out of job when 5G quantum A.I. computing starts.
PRECISELY!
I was working in a call center for Shell Energy at energy market in the UK. They have those chatbots. At is still at early stages, but become better and better. In few years chatbots will replace humans in most of queries. That is a reality. But I guess some new jobs will emerge as a result of it, same as call centers once did. The problem is that changes are so fast and it is becoming more and more difficult to track them.
Ha! What a joke! This will never happen, your chat bots will fail miserably.
I once worked in a call centre but they sacked me for swearing at the customers....
WELL DONE! YOU DID THE RIGHT THING, STAY TRUE TO YOURSELF.
@@michaelsean5928 Thank you!
I know how nasty they can be
This is why you need to innovate yourself and learn new skills every time possible
Ramir Enriquez tell that to my aging mother.
These jobs look so depressing I'm greatful and pray I never have to do one
People had it coming. To much abuse goes on when people call in. Let them get used to robots. Less people with emotional stress.