This is why Used Car Dealers DON'T prep Motors!
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- Опубликовано: 29 ноя 2023
- Its the biggest complaint I get so here is the truth.
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Unfortunately this is what happens when accountants are running things. Customers always expect any product to be well presented rather than have to rely on the integrity and promises of often a dealer they have never heard of. Keep doing what you're doing james, it's the right way to do business 👏
Cheers
James is Mr prep himself, every car gleams, serviced, paint, cam belted, advisory free mot, he's the main man.
We always prep our cars before advertising them for sale. We definitely lose a reasonable amount of profit due to our prep process (wheel refurbs, high quality paint repairs, full paintwork correction on more expensive stock, interior detailing (seats out etc), replacing worn trims, control surfaces etc), a well prepped vehicle will sell itself, nothing worse than going to a forecourt full of cars that are dirty, covered in scratches, damaged alloys, lipped brake discs etc.
I agree, I think its a danger of getting too big
Well done guys , way to go 👍
I agree.been to many dealerships and walked away as many cars up for sale with damage...better condition cars in super market car parks
Agree absolutely, I worked for a dealership in S Wales that hated spending money on their cars. He hated MOT advisories because they highlight faults with the car. Funny enough, they are struggling with their sales, I wonder why😅😅
Very interesting. If the car doesn't sell in 90 days and you put it back in the auction, you run the risk of not recovering all if your money. Wouldn't it be worth machine polishing etc to help recover the money?
Well said mate, but many larger dealers couldn't even care to at least give the vehicles a wash over on the forecourt, or bother helping a customer for anything after warranty as they are just trying to meet sales targets. In our family run business we have always bought privately never through auction and been self financed since opening in 1978 for all vehicles mostly from 8 - 40 grand ish. We will always prep a car the second it arrives and help customers after warranty expiration, most of the time even just doing things for free, though we shouldn't, causing us to lose out on profit, as it keeps people coming back. It's that level of care that sets you apart from the rest.
Would you share the business name bud, always interested to see others doing it and grab tips
Well thanks for clearing that up. Makes sense now.
I'm a diagnostic tech and auto electrician.
I have a number of regular dealer customers, half of them book vehicles in once they've done their basics, so the car will be ready to go at the time of sale.
Others expect really complex issues to be sorted at the drop of a hat, which can't be done when I typically have 2 weeks work booked in advance.
"But it's a sold vehicle" they cry.
You have to remember, most vehicles end up at the auctions because someone previously couldn't fix them, for technical or financial reasons.
One trader though, is quite smart. He books me 2 hours a week to ensure he can always get at least one vehicle in.
Generally I get a week's notice of what the vehicle and it's issues are, occasionally it's a last minute change.
But it works out well for both of us.
I have found this a lot recently when looking for a used car and what you are saying makes a lot of sense. However, I have been to see cars that are actually dirty. The dealers have literally slapped a sign in the window and not even bothered to hoover the thing out. I fully accept what you say but any dealer can afford a 10 minute vacuum and a basic wash. imo there is zero excuse for not doing that and when I see it, I walk straight back out the door.
No excuse for not giving it a clean
Most of my customers travel, they just want to turn up, look and drive away, so I do everything, the cars ready to go, you then get the best price, saves haggling, saves comebacks, saves you re valleting the vehicle, can't really see any other way, that's the skill of the job, sorting the car out to make your money.
I do prefer to have them all mot'd, valeted and serviced . I don't want 2 visits, its time I can better spend
@@ChopsGarage yes bud, get all your ducks in a row, saves time with multiple viewings as well, first customer buys, you hardly ever get customers who can see further than the slightest fault.
This is exactly the ethos that I work with myself.
@@zm321 yes bud, I find even the slightest thing puts people off, you've got to suspend reality really, cars got to look like it's not been used, bizzare really, had a guy this week in the snow, I couldn't wash the car, so it didn't look it's best, I ended up with less money, no allowance for frozen hosepipes, ha, ha.
@@roystonvehicles9129 Crazy arn't they!
Love watching your videos. In another life, I worked selling cars in California. Certainly a very different experience!
Just wanted to add a bit of financing trivia. In the States, dealer loans from a bank to purchase stock is called a "floor plan."
Cheers. Chris In Illinois, USA
Thanks buddy , the US seems to be lighter on dealer responsibility you can see as is can't you?
Agree 100% but also seeing in its original state can be a good indication as to how the vehicle has been cared for by previous owners
Agree. Went to view a car at a dealer and it was in a rough state. They said they would do all refurb/prep but I thought that if the previous owner treated it like that , what about the rest unseen general wear and tear.Nah.
Great work as always Chops! I feel like I need to build up the courage to do some bodywork touch ups on my cars myself in the future!
On the cheap stuff mate can be game changer in terms of margin
You are spot on preparing before display.
The majority of retail buyers believe what they see is how its always been! The issue with preparing after the sale agreed is the buyer will always not only make a beeline for said repairs on collection (which had it been done before, would not have been noticed) but for every day of ownership thereafter!
The saying you're looking for is "what the eye doesn't see, the heart doesn't grieve over"
Agree.
Good point on the cost I recently p/x my BMW at the main dealership. They kept mine and have since sold it. The salesman told me had cost to do this, The car is sent to the garage and body shop for a multi point check up I know it needed work a smart repair on the body work and one alloy and on my recent MOT it had two markers on the front tyres that needed sorting for a clean MOT.
He told me a cost comes back to sales for £100 for the first hour then £150 for each hour after that, like you said each department has a cost and they charge each department.
Good example
This explains whilst in the past when I have queried about cars. I have been told they are not here currently (another garage),. They check then call you to say it is still available or not. Or when you do go to see a car and there are obvious things like worn tyre. They will say 'We will get that changed for you., when we MOT.
Personally I'm a but put off by dealers wanting notice before I come and see a car. The reason for it is that when it comes to cheaper cars, the dealers are shadier and I don't want them to be able to clear codes, wipe away oil stains and so on before I come and see it. I want to see it in all it's crappyness. However giving the interior a clean so that there aren't crap / dirt / boogers is preferred...
Yes James I've never understood why some dealers don't prep...I've walked away from buying some cars due to this, as you look at some thinking they are nothing more than used and abused!....Glad you've chosen the Vets charity, 👍👍I'll keep my fingers crossed for a Tech bundle this time!😉😉
Thanks bud!
A tip youmay want to try when refurbing wheels using sandpaper is to add a little paraffin which will bring out the shine. I learned this when working as a toolmaker with British Aerospace
Oh like it, I will try that
I tidy up wheels and dunno do you mean when I’m p40’ing shagged rusty wheels or flatting them after painted
I can understand why some garages wouldn't. However depending on where I go, I deem whats acceptable slightly different. Went to view an A1 at an audi Taunton, that had a down-to-metal 15cm scratch on the drivers door that would have required a smart repair. Was down for buying the car until the used car sales manager couldnt tell me whether it would be touched up with a pen or smart repaired and would need me to place a deposit before she could go any further.
If the car was repaired before put on the forecourt, i would easily have paid 500 quid more (it was competitively priced) i would have bought it on the spot.
I get it for small garages for for main dealers i see their cars as their portfolio of how much they care.
And 1 of the issues with not prepping prior to sale hit a dealer I went to last week, took a lovely KIA CeedSportwagen (19) for a test drive, looked lovely (neeeded a clean) but good nick inside and out BUT I got 5 mins up the road on a test drive nd noticed the EML light was on and the auto gearbox was not changing correctly, took it straight back an clearly didn't take the sale any further. So there's prepping a car and then making sure it drives with no issues especially when tryoing to sell a £16k plus car.
They may well of never driven it if they are volume dealers.
The way to look at that blue Hyundai I30 is ok, you can't put it up for sale at the moment, but it's December which I would imagine with Christmas around the corner is a slow time of year for car sales and when the I30 is ready for sale, you'll have a fantastic piece of stock for the start of the new year.
Great video James as always, always full of interesting info. 👍👍👍👍
Thanks 👍
25 year small used dealer here. This has just confirmed what I have long suspected. When I started stock loans were just a bridging loan, now the norm appears to be 50+ cars on a pitch all financed on a stock loan. As stated early on in the video these stock loan dealers cannot afford to prep their motors. I honestly think such dealers are a liability to the trade and I refer to them as 'stock loan wankers'. Real dealers deal, using their own capital. A dealer without capital is about as much use as a one legged man at an arse kicking contest!
capital is what ensures growth, you only become financially free by leveraging capital you haven't got, and if you do it well and responsibly, the world is the entrepreneurs oyster.
@@gistus123 Nonsense. Plenty of successful people have got there without over borrowing. Debt has just become a modern disease which will bite us all big time very soon.
I didn’t realise one typically had 90 days of interest free credit on dealer finance.
I guess the alternative to selling a car back to auction after 90 days is a to reduce the retail price.
Seem to recall finance companies would only lend 80% of the trade price against any particular car.
Used to work for one of the biggest car finance companies - I remember the talks about appropriating vehicles, and auditors visiting the dealerships,
Totally understand what you say about larger dealers not prepping vehicles until sale has been agreed.
Safer to auction. If you drop retail price with next to no margin you would still be on hook for warranty claims
There is a major flaw in the logic of not doing any prep on a car in case it does not sell, namely if its not prepped the chances of it not selling are much higher. I was an example of this myself a month ago when searching for a 3yr old specific make and model from franchised dealerships. I had travelled some distance to view what looked a perfect car only to find several engine lights on the dashboard and told "Don't worry they are probably just sensors and we'll fix them before sale". Obviously I just walked away.....
I think it must work overall though orafterall they would sell none and ultimately be closed
Given recent reported falls in auction prices of cars against what they were selling for and possible down turn of sales that sounds like a dangerous way of trading James - especially if you concentrate on more expensive stuff
What other way is there?
We used to prep cars as the company had a £99 or old car as deposit and drive away in an hour pitch. Was in the late 90s. Prep and MOT then valet and Cars flew out the door, we had car transporters in everyday bringing new stock and taking the trade ins to auction, although we could have been selling washing machines as it was basically a finance house.
To me it was the beginning of market saturation within the trade. I don’t know how small traders turn a profit nowadays.
If they prepped the car then it has a way better chance of selling than if it doesn't get prepped. I am in the US and if a car isn't prepared then no one will buy it.
Great video as always chops. Cheers.
Thanks 👍
It's a stocking loan mate, it's not interest free for the first 90 days, it means they want full payment for the car, so yes you trade it off or auction it to get (maybe) the money back, usually the finance company will lend 80% of the auction price, FYI.
Yep. You have to pay interest every month starting right away.
@@varmastiko2908 yes bud, it's fairly expensive and they'll take the cars as soon as it doesn't work out, saw a r8 at auction the other week, it'd been seized from a dealer, he was going mad, going to pour petrol on it.
As I am finalising a whole bunch of projects to end my year, some have been bloody years in the making, I need to think about what next. A compressor and getting some air tools is something I may tackle for next year.
Save a lot on prep costs but can mean doing things over again as you learn and mistakes happen
Great content today. Thank you
Glad you enjoyed it
Nice to see the I30 back to give you another turn mate.
Im a mobile detailer in the UK.
The dealers I do work for dont prep their cars before sale either.
If its grafted and been used as a skip I give it a quick tidy, rubbish scooped out and a quick vacuum, wash the green alge off.
They pay for their cars without finance. Ive been to the auctions with them and seen the money change hands.
Im called in to detail them and do a proper job only when they are sold.
Some are sold as is and the new owner will clean it.
Very interesting. I looked at a 68 plate Jag XE at a big NW Jag dealership today. It had been washed but had bumper scuffs and rear cream leather seats were mucky. I gathered that if it didn't sell it'd ho to auction (so why pay for bodywork etc) but didn't know re stock bought on finance and % rates.
Cheers
I just bought a 2016 M2, and it had already had a full detail, 2 stage paint correction, and after I agreed to buy, they said they would chuck in a free ceramic coating for me.
It is a small dealership, which only deals in performance cars.
Yes small specialist dealers tend to go a step further
Could off warned us about start drill up. Had me headphones on a bit high, my ears still buzzin mate 😂🎉
lol, sorry
It would be good to know when a car is going to start costing interest you could get a good deal save them pushing it out through auction
Good to see your take on prepped cars, I do work where I am for a couple of dealers and in most cases if the customer has £150 knocked off by curbed wheels which would of cost over £200 to get them refurbed they’ll do that..
Also reading some of other comments below, we’re seeing more “too good to trade” popping up at big dealerships or anywhere really, it would be good if you can explain this and if they are allowed to offer less warranty than normal if you get me. Unless you have already said about it
Keep up the good work
In my experience, too good to trade means its something you could sell on your own forecourt rather than sell on at cost or small margin to another dealer
At your price points, a lot of people are buying becasue they need a car. The fact your cars are already done means they can drive away the same day, not have to wait for any basic agreed work to be completed. I'd never buy a car that wasn't in a state I'd be happy with it, putting money down on a promise of repairs that may end up being substandard is an argument I'd rather not have.
Yes helps sales a lot to have them ready to go
Very interesting. Thanks for posting.
cheers
Don’t know whether this still happens but many years ago working at ford motor co at the dagenham plant there was a smallish building that was nicknamed the hush hush department and it was vehicles were taken to for repairers which were incurred in the manufacture after they came out you would never know what any problem had been point of all this manufactures don’t scrap the vehicle if say it had suffered a dent in a door
Yes my painter used to do damage on brand new cars pre delivery
Fascinating and explained very clearly
Glad you liked it
There are many reasons so if our cars where sold through our approved used car scheme the where prepped before going on sale everything done but then they where top price cars with little room to negotiate because we put the extra in if we where selling via used car site then we used the condition as part of the negotiation so if they paid the window price then we fix all the issues if they wanted big discount we could reduce what we would fix. On the car all cars got cleaned polished engine oil and filter change as standard but fixing alloys paint correction removing car park dents stone chip etc all reflect on what you pay for the car.
Most dealer work this way big car supermarkets they fix up make pretty but you pay for that generally they get you on finance and make a packet
We recently bought a car now if it took there fiance the drop 2k off the price. Big group so did not feel bad got home there cooling off period so I cancelled the finance paid the car off. Dealer lost finance back payment I don't like that sort of selling finance should not be used to offer discounts or in there case upmthe profits, more because clearly they making on selling finance they should offer same deal to cash buyer.
But when you 100 used cars and it all your money your loosing money every day the car onsite so only invest in car when sold.
All car are sold with insurance back warranty.
The other we bought was in spain in October there used car prices are high but when you see the car they explain everything will be fixed when I got my astra it look like a brand new car the repainted rover ever scratch dent stone chip had new tyre all round wheel refurnished the interior was fixed and they where waiting on opel for a new gear shift handle they did not want me to take only chrome peeled off trim I was find but 3 day later they phone can we come back the parts here. We went in they sent us to the cafe next any drink food they paid for we did not expect this bit embarrassed because had my partner plus mum and dad but they cover the bill . That good service yes you pay top price but your getting good service. Its when they want fix things and still want top money that what get used car industry bad name.
There is a large 4x4 dealer near me. Have around 1000 cars in stock minimum.
Few years ago went to view a 2012 RRS was one exact colour wheels everything I wanted started it up in the show warehouse (yes warehouse that’s how big it is) dash lit up like a Christmas tree. Went to see next car along same issues.
I asked to test drive the car I was looking at (2012 around 60k miles) I went outside waited for it to come down. They rocked up in a same age car with 10k miles on it and was mint. 😂 and that was the test drive car….. they had no interest in letting you drive the car you wanted to buy! Because they wouldn’t prep it till they had a deposit
Interesting
That's very interesting, was this in the UK (Keighley..)? To have 1000 cars in stock would mean employing an army of staff to keep on top of them all, the overheads would be off the scale!
@@zm321yes saxtons 4x4 in essex
@@TRD1949uk I don't know how they could cope with that many cars in stock!?
@@zm321 they have many sales reps about 10-15 from memory. Plus many valeters and prep people
This is all very well, but over the years I have been let down many times by dealers-"It will be serviced and everything will be working when you pick it up" Yea, right- Fair enough when I find it has several problems they fix it but this means me travelling back and forth until it's all done- so frustrating especially when the seller is not local
Yes definitely get it all detailed on the invoice
Well explained….you made perfect sense.
Cheers
Worth having a look for a 2nd hand door in the same colour perhaps, and sell with the slight damage on the front door for a slight reduction? Just a thought.
Not bad call I'll see what's about
Aston barclay v12 stocking is 7 days interest free, handy if your quick on your feet, loan is 120 days, up to 65k for smaller dealers.
It's useful for cash flow if you don't sit on stuff
@@ChopsGarage maybe an idea bud? Get your toy side cleared out and get some heavy metal in, run it as a separate thing to see how you get on, CG prestige, Westbury Aston barclay is 100 miles from you, say 5 cars at 15k,3k margin, just an idea.
Went to look at a Mondeo once. Dealer said 'It's just in and not prepped yet' There was a trail of crusty dried vomit all down the back seat 🤮
oh dear!
i no a lot dont do it for cost but prepping the cars is going to make people buy them quicker i love walking around the car show room because all the cars are nice and shiny and all smell clean.
if a none smoker look at a car likes a car then in the test drive they work out the car stinks of cigarettes they going to walk away.
then u got the fact a dirty car hides scratches eg a dealer could sell u a car they state is scratch free yet under the dirt its covered in them.
i hold the same standers for none dealers when i went to buy my yaris and trade in my fiesta i got it cleaned the day before all do i new for a fact they where going to just throw it on auction because of the age.
i did end up tacking 2 trips because we had a little problem with finance so it did get a little dirty but 1st day they sure it it was cleaned.
Always wandered why. Thanks. Looked at an Ipace recently. Dealer wouldn't demo it, and it wasn't prepped. Asked how long after viewing could I drive it, and prepped which was seven days.
Yep good example
James getting brave breaking the compressor out, air tools too, amazing, you could fill and paint that door next bud with a da and a paint gun, thus, as you say paying yourself 500 quid.
Bit scary on nicer car like that
@@ChopsGarage jump in bud, your good at your painting, just step it up a level, get some 2 k primer filler for the gun, it goes on really thick and you can flat it back, you'll save, or make 1000s over the year, tbh paint is the number one thing on cars, as you know.
@@ChopsGaragewatch grants body repairs mate, he uses a gun, you'll pick up the technique.
Dealers at Toyota: "it's a used car it will have scratches" on a nearly new car with deep scratches that reaches the metal
We get given interest free credit on all stock cars, As long as we sell them on finance . All cars are pre prepped & full no advisory MOT
The big supermarkets have stocking plans ie motorpoint / big m w they prep the cars prior to retail.
Benefit of a stocking plan is being able to buy better quality cars which don’t need huge prep so I’m not convinced.
Oh simply more stock. How will you go from 10 to 30 cars without finance unless you do it over number of years. I've been offered it for my cheap stuff so not reserve of newer
@@ChopsGarage By borrowing personally ie second charge finance / remortgage.
You’d want to buy cars needing little prep if tripled stock volume as would create backlog?
Finance companies used to only want to lend dealers money so that dealers can sell the finance company’s finance to consumers.
Your overhead is pretty low, because you could service and repair your own vehicles. It's a good way to put money in your pocket when cars get sold 👍. I only buy cars that I know will sell quickly within a weeks time after it's all been repaired and reconditioned for sale. It has never failed me.
I don't have the time to service and repair myself meaning I'd have to employ staff
Went to a well-known BMW dealer in the North West recently and was looking at an old 12-plate 320i. It looked like as though other than a quick hoover and blast with a pressure washer, nothing had been done with it. There were flecks of what looked like masonry paint on the bodywork, again no attempt whatsoever to remove. A quick test drive revealed a stuck calliper and defective blower motor. I offered to return and test drive again once the faults were put right, but they refused unless I put down a £500 non-refundable deposit. At that point I walked.
Who does your machine polishing ? Can you do a vid if you do it ? ❤
While understanding the hesitation to spend money on Prep from dealers due to maybe not selling them Potentional customers like to see a prepped car. My sister & I travelled 50 miles to look at a car with an arranged appointment day & time to arrive to find an unwashed unhoovered car She didn't buy the car But went to a place who had prepped a car fell in love with it and put the deposit on it How is trade ? picked up torwards the end of the month or ?
No excuse for not cleaning it properly
A garage near me doesn't prep at all - the cars are literally as they came in. Everything I've looked at has cracked sumps, shot discs, door handles missing, one wiper missing, is covered in leaves, etc. Almost like barn finds. Oddly enough they say they've put new cambelts on everything but that's it. They always have interesting and unusual cars but I've never bought anything. I couldn't trust them to fix stuff for the sale....so I've always walked away. But they still seem to be in business...
A see "interesting an unusual". If you are referring to classic and modern classics makes total sense. You leave it to the buyer to decide how far they want to go with those.
Belt done but no receipt or proof... in other words it’s not been done.
Always remember cars being cleaned and prepped buying them in the 90s. Even if they were a shed. Now you don’t even get one that’s been vacuumed
It's such a shame about the little blue hyundai. Sod's law was in full effect then.
Defo
Any garage not just main dealers don’t prep cars because they are hoping buyer’s don’t pick up the faults, so then there is more profit for them. It’s the same as caravans sales. This is the trouble today, you just don’t know who to you can trust., but all garages get tarnish with the same brush.
Why would that be a trust thing? If one customer chooses they are nit concerned about some dinged alloys and scraped bumper but another does that's not a dealer being dishonest
Enjoyable informative educational video
Glad you enjoyed it
Many people just care about the appearance when they look at a car, they couldn’t give a shit about whether it’s been serviced or if the brakes are going to need renewing. I prefer to buy them ‘as is’ then you can get a better idea of if it’s been looked after.
I’ve recently bought a car from Arnold Clark, you are right. The car wasn’t prepped until I put the deposit down, the next day the car was prepped and I collected it the day after!
Two work colleagues have Nissan Qashqai with diamond cut alloys, both have lacquer peel. Must me a problem with Nissan/Renault lacquer/ Paint. I had the same with the Renault I recently part exchanged.
Yes they all do it
Arnold Clark Glasgow f***ed my car! I wrote a letter to complain. They’d never replied back.😡🤬
No excuse for dealers to not wash and clean the cars thoroughly before photos and make sure it is clean inside for test drives especially if they have a valeter and sales person on the payroll.
I have bought a lot of vehicles considering I am not a dealer and if I see a vehicle that is not clean on the pictures I will generally give it only a small look, same goes for dealers that hide number plates, I don't want to have to take time out my day having to contact dealers for the registration so I can MOT check the vehicle and any other checks I want to do, my X5 outside is the first car I have bought with a bad MOT history and it shows why I stay clear of bad MOT'd cars, when someone sends a car for MOT and 2 years + it has the same advisories show up and average mileage in those 2 years I can pretty much tell it has had a bad owner.
I also hate it when dealers lie about service history, anyone with half a brain about cars knows service history is set at mileage or set time period whichever happens first so when I see an 1998 Impreza turbo with a dealer saying FSH and it has 70k and 7 stamps and is 25 years old I know it isn't FSH and the dealer is pulling a fast one as the Impreza required a service every 6k or every year so at 25 years old it needs at least 25 stamps or more especially as no one needs to buy a performance car that has been driven around with bad oil because of blow by wearing the engine out prematurely.
Same goes for Ford Focus 1.0 with the eco boost engine and their rubbish wet belt that deteriorates due to blow by, starts shredding itself and blocks the oil pick up pipe starving the engine of oil, I know this because I have had all the conversations with the local ford dealers about the issue when I booked my step daughters car in to have it done at the cost of £1400 all because her grandad although covering only 23,000 miles on it in 11 years has had it serviced every year a a garage I know to have a bad reputation.
Yes no excuse for not cleaning
Noticed on a 2017 focus when doing a check it shows dealer finance, which surprised me. Stocking finance is pretty much standard with the larger Dealers, so would this mean the Dealer is paying interest?
If its over the agreed interest period yes
Stocking loans will usually be used for late cars from auction, so ideally not much prep, some loans will finance smart repairs, stuff like that, like your idea that it's interest free tho mate(!)
Did not know re repairs
@@ChopsGarage transport as well bud, like you tho I don't go in for it, especially on my 51 plate fiesta I'm painting the arches on, ha, ha, I've bought a 17 plate astra today tho for a customer, few scrapes, 44k,1.6 diesel, 5800 bid, cheap that,
@@ChopsGarage Aston barclay v12 stocking loan covers 100% p p, smart repairs up to a grand and transport, so in theory nothing to put in, very late stuff with big margin might work, you've got little competition over there, downside is not selling and back to auction what with fees and stuff it'd be a fair loss, but couple of dear cars a mth with min prep at 3k a car would be nice.
Flying mate - busy busy busy
Cheers
Re not prepping cars, i understand the reason why large dealers wait and it gives you a chance
to see what work is required, one thing i have learned is not to rely on the photo's on websites.
Yes you can see any major damage, but the number of times i have gone to inspect a car that looked
good, only to find it to be nothing like the photo's
Having learned the hard and expensive way, i never buy a car unseen outside in daylight, a lot of dealers
take photo's just after washing a car and it hides a lot of blemishes.
I am also wary of sellers that cover the number plates, what have they got to hide?
The number plate thing is a misguided attempt to stop cloning. I make sure I do videos oanel by panel pointing out blemishes. But I guess there us danger someone goes by mine due to a scratch pointed out only to buy something else that never had such detailed vid with similar damage
You are a rare breed, an honest dealer that takes pride in the vehicles that you offer for sale.
Sadly, the less than honest ones spoil it for the few that realy do care.
There are two used car dealers local to me, and i have seen the high milage samples that
arrive straight from the auction.
Most have over a 100k on the clock and look like it, both have been fined for selling dangerous cars
with false MOT's.
@@ChopsGarage
whilst we are happy to see this charity the big problem for me it just shouldn't need to exist - there is supposed to be a covenant between the country and the Armed Forces and Veterans with no need for a charity. How our govt treats them is a disgrace
Wouldn't it work both ways dealers complain that customers turn up with a PX that is dirty and looking unkempt, so if a dealership has a lot of scruffy looking motors it's probably the reason some of them can't sell them. Surely it's not a good way of working borrowing large sums of money just to buy stock then panicking because it's not sold.
It's the way 90% dealers work. No one would never have the cash flow to outright own them all
Doesn't pre purchase prep increase car's value and desirability at auctions?
I remember looking at a MINI once (yes, I know) and it had moss along the bottom of the windows, looked dusty/dull, brake discs had rust on etc. Asked the dealer how long he'd had it (it'd been advertised for at least a month) "oh a week or so, mate".
It obviously hadn't moved for quite a while.
"Ok, thanks for the information, cheerio..."
Everyones right to walk away of course
@@ChopsGarageI always enjoy pressure washing moss off, learnt that ages ago, one owner car, low miles, it's oh it's not been garaged there's moss on the rubbers,
Beware when dealers say we will put a full mot on it? Wait until 12 mths later ive been there.
I went to a dealer to look at and test drive a vauxhall zafira, the car was dirty inside and out and when I took it for a test drive the rear near side wheel bearing was groaning away, I took it back and the sales guy said "so what did you think" I told him it needed a rear wheel bearing and a full clean he yes we know that but we are not going to do either until it's sold, spoiled it for me so I left it alone, 2 days later he got in touch with me to say it had all been done then got the hump when I told him I had bought something else.
There is no excuse for not giving it a clean
Dam, now I’m going to have to do my wheels 😂❤
Lol
Prepping the car will increase the chance of shifting it within the 90days finance window. Traders don't do it, not because of avoiding putting money in before it's sold, but more likely to avoid doing the work at all.
How long have you run your dealership, whats your stock fund?
I also believe it shows a level of transparency if the car isn't prepped so they can't be accused of tarting it up lol
You can't win either way as a rule, tyre shine and wax and you are hiding stuff, unprepared and you don't care
I was helping a friend buy a used car, so did a Carvertical check which came back with outstanding finance. On further digging, the dealer had taken out the loan on the car. Spooked that my friend may lose the car if the dealer went bust or failed to pay off the loan, I walked away. Felt like the sensible thing to do, but is there any protection for a retail customer with this type of dealer loan?
I'm not sure there is specific protection other than standard CRA
The main reason these big dealerships dont prep them is because they may have to give them up to another part of the franchise somewhere else in the country at a moments notice. why prep the car say in newcastle and then it gets sold to some one on the internet site in devon your idea may apply to small tin pot outfits only
Lol! Tin pot, lol. What percentage of dealerships overall are franchises!
@@ChopsGarage every manufacturer will transfer cars around the country bar the back street/tin pot ones
you say that the sales side and the garage side are managed separately and that the sales side get charged from the garage side ..but at the end of the day both sides are still all owned by harry Fairbairn's or arnold Clarks so what your saying might be true but all monies still go to harry or arnold ...end off.
Lol! Its not end of is it silly lol! There are 2 sets of staff and 2 sets of managers working to different targets billing each other!
Car salesmen for 10 years they don’t prep them because discounting by a few hundred quid most of the time is cheaper than prep they are gambling the customer doesn’t see it they also can sell them cheaper because they have not spent any money on them making them look cheap from a distance pictures look great car looks cheap win win only one how struggles is the salesmen selling them if they are a big dealership they won’t pay interest on stocking charges they will buy it outright at point of stocking age or sell it cheap when it gets close to stocking age
If you get to a dealership and they have loads of cars not prepped find another dealer even if you pay full price they will rush it through prep and you most of the time you still won’t be happy
Dealers that prep are good dealers 👍❤
As a consumer, there's nothing worse than going to see a car that isn't prepped. I totally get where you are coming from James but as the consumer, if a dealer wants 10k for the car, at least put the effort in to make it look like 10k's worth instead of all the old owners crap all over the floor, bird muck all over the paint, scuffed up wheels etc . . . it's a massive off put. . . Don't even get me started on the dealers that will sell the cars 'as is' and if you want it prepped, they'll charge you for it!
I would rather see a car unprepared because it gives me an idea of what kind of life its had
@@scottthompson9216 I can understand that mate, yes. Different opinions from people isn't always a bad thing.
Oh no excuse for not giving it good valet, I mean more serious stuff , scuffed wheels, paint
@@scottthompson9216 99.9% of the public would not follow that train of thought, most customers would be horrified at the condition of the vehicle they’re buying before it was prepped for sale, we’ve stocked cars that have never been hoovered in the 5 years since they were new.
If they’re not prepping you’re better off buying private and paying for a warranty and maybe an inspection otherwise what exactly is the value added by the dealer
? But they will be prepping as I explained.
It's not a case of if those wheels oxidise, it's when they oxidise! A couple of weeks of using it and they'll look worse than ever!
Not in my experience
I always pressure wash engines like mad, people won't actually buy if an engines even dusty, daft thing is only cars on forecourts have mint engine bays, if I see a mint bay I presume it's been on a pitch and something is wrong with it.
Yep I agree. The "I want to see it honest bunch" are not being honest, are are .0001% of market
@@ChopsGarage yes bud, those I like to see it as it is guys aren't really the spenders, there the type who'll not give you anything for your car.
@@ChopsGarage even I'm turned by a nice clean car.
As a auto electrician don’t pressure wash under the hood. Soft brush with neutral truck wash then soft hose off & blow off with a cordless blower. Even in Australia this is sufficient. 🦘🇦🇺
@@tonydoggett7627 I can't atm as hosepipe is frozen up mate
Yeah when I was in the job it was known as adopted stock.
new one to me
late 1980s mate different terminology back then@@ChopsGarage
That reverse camera screen has got to go 😂
Ah! So that’s it. I’ve always assumed that the dealers are just hoping you won’t notice the rust holes in the wings so they get away without doing the work thus saving money!
Do you have to pay Vat on profits as car dealer?
Is it 20% on margin? Or 16.7%?
Margin , 20% of GROSS margin not net
James why is the reversing camera on the car when it’s in park ?
I presume its not wired to anything and on constant feed
I have the same camera, it is powered from the ignition and can be set to stay on for a set period before shutting down.
Recently bought a car told them not to bother prepping and got £200 nocked off
Sounds good call if not bothered about bits n bobs
I understand the finance but presenting a car is a big chunk of selling it - if the tail wags the dog like that then it’s a spiral to going bust
Defo a really good valet is a minimum
I worked in Glasgow at a second hand dealer (mechanic) 3x valeters roughly 50 ,60 cars in stock, vehicles were only cleaned when a deposit was paid they done the cars pristine but mechanicaly they were heaps of shit,brought to Glasgow from the markets in England at that time 35 years ago finding the history of any car was virtually impossible ,i gave that job up when they asked me to clock a few owners threatened my life when i asked for monies owed i was on an emergency tax code they hadnt paid my taxes over they only psid me when i threatened to go to centre one in Glasgow (tax office) when i eventually got my money their last words were 'watch your 1:27 back wee man' my reply🖕😂.
Stocking plan we call it
oh cheers
James re these low tax cars £20/£30 ones I’ve been told if you SORN or re register these as a new owner you now pay a minimum tax of £180 have you heard of this ?
No I have not
I’m not sure if it’s true just wondered as I’m looking for another car
Not true. I've retaxed an i10 after it had be sorn'd and it's definitely not the case.
Motors- engines you mean or vehicles ?
Why not reduce the price on the I30 and sell as seen? Someone may either live with it or get a mate to fix it. Not ideal, but someone may buy it who wants a cheaper deal.
No many would take it that damaged tbh
They don't prep them and give out the old line...it will all have been done when you come to collect it. Of course when you turn up to collect you vehicle, having emptied your old car, paid all the money or completed the finance agreement, you find it hasn't been touched. You slink away from the dealers with that feeling that you've been had over once again. Yep, just another rip off trick by car dealers in the UK
Lol!! Such bull. Its super simple. If that were true no one would use car dealership and everything would be private sale. Clear most do the work as the dealership continue on year after year and often handover family member to family member. Try again lol!!