Completely useless….got an exam tomorrow and I’m locked out of my laptop which had all my notes. Asking for some useless bit locker key which I never even turned on or heard of….went to the Microsoft account connected to my laptop says there’s no bit locker key. Thank you Microsoft for helping in failing me in my exam
I have very important files in my HP Laptop and they will be gone forever. I can't find the Bitlocker key because Windows was already installed in the laptop when I bought it on Best Buy. They don't have it neither. Whoever in Microsoft have think this was a smart idea... (lock off everything after an update)... should receive a Gold medal for stupidity.
Absolute garbage if we’re being completely honest. Just had to factory reset my PC and now will have to manually reinstall and reactivate every app I was using. Forget the countless important files I for sure lost due to a Windows update fault. How about getting the user to be aware of this security key and to have them save it somewhere when they FIRST set up their device instead of them being unable to locate something they never set up themselves to begin with. and looking around online, this exact issue has been around as early as /018 from what I could find. Unbelievable
@@Bebronchik Every IT specialist DOES NOT say that it's garbage. Are you even in IT yourself? Because such a statement makes me think you are just parroting some random statements you've heard in the zeitgeist or on a random reddit page.
who asked MS to enable this bitlocker without user's permission... Just for this , MS does not deserve to be the #1 company when so many users are struggling by their nonsense security
Did you also got effected by this very recently like I have been bro?? Any luck on it or you had to format it all again . Please take the pain of replying
Well done Microsoft. This would be a brilliant idea if the verification code you send to verify that the Microsoft account I'm already logged in to actually sent to the email address with which I logged into Microsoft with in the first place. Genius!
hey Microsoft, the bit-locker screen is appeared on my PC, but i can't reach the sites you have indicated, it always responds as not available page. if I can't load the page how can I get the key? Before you ask, it's my personal account and it requires the "myrecoverykey" page. Also, all the links you have send in this comment section are down. Can you please remove this feature or at least make it optional, because this is really wasting so much of our time here. With the best regards.
lol. I just had to format my Dell XPS 13 b/c of this same issue 😂. Lost all kinds of valuable info . Should have gotten a MacBook and I will never purchase any other windows computer or anything windows at all! Horrible company since bill gates sold it.
Buddy putting this in a RUclips comment section is like the least optimal way of making MICROSOFT see it, the company known to not listen to their consumers at all you'd need to make a petition, get about a million signatures, write a letter to them everyday, and have a divine intervention to be able to get them to do jack shit about it.
Entering the bitlocker key in Windows recovery just says it can't unlock the drive. Third time bitlocker has locked me out on three separate computers.
Ya gotta reformat the drive, not even sure you could get into in safe mode. Forgot my password and MS says it's not the recovery key for this drive which is strange because it's the only external drive I have encrypted with bitlocker. I opened it in 2020 but have no idea what the password is now
Hi, there! Thank you for reaching us out. We're sorry to hear that the troubleshooting steps shown did not work for you. Allow us to help. To take a closer look at your concern, can you please tell us more specifically what happened? Did you encounter any error? We'll wait for your response.
Hi, there! We haven't heard back from you. Hope you are doing well. Just a quick follow up in answering those questions above so that we can better isolate your concern. Feel free to send us a message again if you need further assistance. Thank you and have a great day!
@@MicrosoftCustomerSupportHe isnt responding but I would like to steal his spotlight. My device needs the recovery key from me, but I can't find it even in my microsoft account. Its really frustrating. Thank you for any hell
@MicrosoftCustomerSupport Hello there! My daughter has a brand new HP device and by pass setting up the recovery key. Apparently, there was some kind of automatic update and now it’s asking for a bit recovery key which she does not have. Please advise on how to get pass the recovery key prompt when a recovery key was never set up? Thanks
it comes preinstalled and no one ever tells you to disable it. Not even the google search "why does windows 11 suck" mention bitlocker.... so we're forced to make love to our prison inmates
What a dumb design, I have a university account and when checking it's data, the recovery key is nowhere to be found, while the university tells me that they do not manage our accounts and don't have our keys, as such now my only option is to lose all of my important studies, assignments and school documents all because of this stupid design. Whoever thought of this security measure should be fired, the moment I get enough money I am leaving Microsoft.
I have been trying so many things to get past the Bitlocker screen. I even went into cmd and used the command to search for my recovery password, however all it shows is my ID and that is it. I got this computer not too long ago, and now I need it more than ever for school. Is there a way I can be given a password or am I just stuck this way?
Hi there. Thanks for reaching out to us. We understand that you need help to retrieve the BitLocker key to get access on your device. Please know that we really appreciate your efforts when you tried steps/ways to address this concern. We'll do our best to further check on your concern. For us to determine the right solution and recommendation, please confirm the following information: * Have you tried checking ways to find your device BitLocker key through the information on our available article: support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6? * Are you using a device that you owned or provide by your school or work admin? * Have you tried to reach out to your device manufacturer and coordinate the issue that you are encountering? Do come back with the required information, and we would be glad to assist you.
Hi there! How are you doing? Do you still need assistance w/ your BitLocker key concern? If so, let us know and don't forget to answer the previous questions we asked. We're always here to provide assistance. - Liza
@@MicrosoftCustomerSupportHi Liza,my issue still persists and I am really screwed up as I have some important work assignments stored in it. And I guess some 10 odd days back,I updated the system and suddenly it automatically pops up about bitlocker about which I hardly know a thing. Can you please assist me. I don't even remember about the microsoft account details honestly speaking.
Classic Microsoft just got hit with this shit a day ago and oh boy I heckin love windows locking me out of my system when I did not ask for this feature 😂
Hatts off really... I had this issue and i called my IT guy. He said if you dont remember the key then your data will be lost and new windows will be installed. I watched this video and i had the key. Thanks a lot. This video is really helpful.
Hi, I am not able to solve bit locker problem. I have checked in my ms account .. it is bsowing me "No BitLocker recovery key found for this device" .. but my laptop is asking me bitlocker recovery key ...
I am unable toh start my laptop windows 11 because it's asking for bitlocker recovery key. To get my recovery key, I do not remember my Microsoft account password. I tried lots of times to do forget password, but it didn't work. I made that account at the time of installation windows and never used it after that. So what should I do? pls help it's urgent
Did you ever get help ? My old phone number is on my account and they are trying to send me a code there to verify no one can help me on chat and no Lindt in the phone
Hi. Thank you for reaching out. We understand that you are having issues accessing your BitLocker key and that you are getting an error message that you don't have any BitLocker recovery keys uploaded to your Microsoft account. We are more than happy to help you with this. We would like to ask if you have other Microsoft accounts. Also, can you remember saving your BitLocker key to other files? Please access this link: msft.it/60529IrG0 to help you find your BitLocker key in Windows. We'll be here for your update.
@@MicrosoftCustomerSupport My sister also put her account on the laptop before mine. Does this mean the key is in her account automatically or she has to retrieve it?
Thank you for the response. We appreciate your patience and understanding for this matter. Just to clarify, are you using a personal, school or work device? You've mentioned that you've wanted to know if the BitLocker key is in your sister's account. To see if the key is associated on her account, please use this link: msft.it/60519Idul. The link will help you check if the BitLocker key is stored on your sister's account. Furthermore, have you tried following the steps form the link we've provided? If you have, can you tell us what happened? We'll wait for your reply.
Hi there. We have not heard back from you. We're just checking in to ensure that the BitLocker recovery key concern has been resolved by checking your sister's account. Do you still need our assistance? Feel free to message us if you have other questions.
I am promising on my dead grandmother that the first thing i would do after i resolve this is removing bitlocker from my every possible windows device. Its not just frustrating, its literally dumbest idea to do something like this. Security of information is important but more important is the keep in mind about human error. I know that I kept the recovery key, but where, that i dont know. For normal user those do nothing, they won't have any problem right now. But when device gets old, and need to do boot up, then it might mess up, if bitlocker key was change in sometime. Now probably i need to delete all my data, though it was only few months old device. I had some data tranfered into it. Thanks god i have backup.
I can't access my computer without my Bitlocker key. When I access my Microsoft account to recover the key, the page has an error with a melting popsicle saying to try again later. What can I do?
Hi, Carito! Glad you reached out to us. It appears that you can't access the BitLocker Recovery key as it's not loading on your Microsoft account. We understand the urgency of this matter, especially you can't access your computer. We'll do our best to help. We suggest that you try clearing cache and cookies or use a different browser to check if the same issue will occur. If yes, please try checking your recovery key via OneDrive: msft.it/6058iXDYA. Let us know how it goes.
Hi again, Carito. We hope this follow-up message finds you well. We want to ensure we have assisted you accordingly regarding your concern about accessing the Microsoft account recovery page to recover the key. We would like to inform you that our engineers are aware of this issue, and they are still working to fix this. There is no time frame provided when this get fixed, but rest assured that they are doing their best to sort this out. We hope for your understanding and patience in this kind of situation. Have a good one.
Hello, you are the best. I am Poriya and I live in Iran. I didn't have my bitlocker password and everywhere I went no one could guide me to recover my bitlocker password and everyone said you lost your data but thanks to you and your great tutorial I was able to find my password. and recover my information. Thank you for your help
I've not been able to access my laptop for 3 days currently with Microsoft support and been there for many hours and now have to buy a thumb drive just to access the laptop because of this stupid thing.
Hello Microsoft I have done all the things and everything and now it’s telling me I have to wait 30 day for a new security code I can’t wait that long please what should I do
@@not4search444 hey i just toke my laptop to a guy and he resetted my laptop i lost my data but i remember all my passwords so its like i lost nothin dont wait for 30 day cus its not whorth it
My Microsoft account got deleted bc my dad died and that was his account so I can’t find my bitlocker recovery key and can’t get in to my £1500 laptop please I need help
Hi, there! We appreciate your comment. We're truly sorry to hear about your loss. Losing access to your laptop due to a missing BitLocker recovery key can be distressing. Let’s work together to explore some potential solutions. We want to set your expectation that Microsoft support cannot recreate a lost BitLocker recovery key. Kindly provide us the additional details for us to further isolate your concern: 1. What is the specific error message that appears when you attempt to log in to your account on msft.it/6053cAgeD? 2. Did you search through your important papers or files related to your computer? The key might be there. 3. Have you saved the key as a text file on a USB flash drive, plug it into your locked laptop? 4. Are you using a personal, school, work, or business Microsoft account? 5. Have you tried to check your BitLocker recovery key by using this link: msft.it/6054cAgeE 6. How did you obtain your laptop? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? Please remember not to provide any sensitive information such as your date of birth, gamertag, credit card number, password, full name or email address to anyone, including us, or post it publicly for security and privacy reasons. Thank you. We look forward to your response.
Hi again. We haven't heard back from you in a while now. We would like to know if you still need assistance with your device, If so, please send us the following information: 1. What specific error message do you encounter when trying to log in to your account at this link? 2. Have you checked your important documents or computer-related files? The recovery key might be there. 3. Did you save the key as a text file on a USB flash drive? If so, try plugging it into your locked laptop. 4. Is your Microsoft account personal, school, work, or business-related? 5. How did you acquire your laptop? Was it purchased directly from an original equipment manufacturer (OEM) or obtained secondhand from a retailer or reseller? We will wait for your reply.
I have my keys backed up on usb and on my Microsoft account, but I think a hacker cloned my boot drive as the device id doesn’t match . How can I fix this?
I have no recollection of creating a bitlocker encryption, and recently my laptop had to replace C drive to a bigger storage and now my D drive with all my important documents is locked and needs a Bitlocker Recovery key. I followed the steps in this video but the page shows an error and told me “to try a different link”. I have already tried using multiple devices to access my Bitlocker key, but still does not work. This feature is very inconvenient to non tech-savvy people like myself and I am desperate to find any solution to this issue.
Hello, Aisha. Thanks for reaching out, and we understand that you're being asked for BitLocker Recovery key to access your documents. We also appreciate your efforts in trying to find your BitLocker key. We know how important it is to get this sorted out, and we'll do our best to help. For us to further assist you accordingly, please provide the following details: 1. Are you using a personal or company-provided laptop? 2. May we know the exact message you're getting when you access your D drive? 3. If you're using a personal device, can you please tell us where you purchased it? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? We'll wait for your reply.
Thanks for providing us with these details. To set your proper expectations, we don't have the back door to recreate or give another BitLocker key, as it is a unique password that can be used to unlock your system. With that, may we confirm if you already tried to find your BitLocker key by following this helpful article: msft.it/60549CKpj? Also, may we know the make and model of your device? We'll be here for your update.
Hi there, Aisha. Hope you're doing great. We're just checking if you're able to find your BitLocker key. If you still need further assistance, don't hesitate to send us a message. We'll be glad to help. Stay healthy and have a great day ahead!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60049hYo4 Thank you for your time, and we hope that you have a great day!
Hi, Steve. Your comments about BitLocker caught our attention, and we'd like to apologize for not answering sooner. It appears that your PC is currently being asked for BitLocker recovery key, and you wanted to know how to unlock it from Command Prompt. Allow us to help regarding this matter. To give you an insight, BitLocker is the Windows encryption technology that protects your data from unauthorized access by encrypting your drive and requiring one or more factors of authentication before it will unlock it. This may happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is an authorized owner of the device. This is to be certain that the person trying to unlock the data really is authorized. May we know if you already checked your Microsoft account online for your BitLocker recovery key? We'll wait for your reply.
Hello, Steve! We hope you're doing great! We haven't received any response from you since our last engagement, where we discussed the significance of having your BitLocker key. If you require any further support, please provide us with the necessary details so that we can proceed to assist you promptly. Thank you for your time and consideration. We wish you a pleasant day ahead!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60099DzhD Thank you for your time, and we hope that you have a great day!
My windows show "it looks like windows didn't load correctly" It is showing like this since I edited the system app on registry editor app.😢 Please help my laptop is new 🙏
Please help me. I have tried booting my computer but it is locked. I checked the BitLocker keys and none of them works (there is 3 of them). Also the displayed recovery key ID does not match any one in that page, as well as the date displayed in the drive label; it is more recent than any date of the keys in the page. Please help me I need to use my computer urgently. Edit: Trying the most recent one, it loads for a bit then says "Failed to unlock with this recovery key"
Thank you for reaching out to us! We understand that your device is locked with BitLocker and the keys you have are not being accepted. We're here to guide you the best we can. To proceed, we need to verify a few details. 1. Do you remember when you set up BitLocker for this device? 2. Do you see the BitLocker key for this device when you check your Microsoft Account? 3. If the keys you have are not being accepted, do you have a different Microsoft Account you might have used? Stay safe!
Good day! We're making a quick follow-up to know if you still need our help? If yes, please get back to us anytime so we can continue the support. Take care!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60085MVPk Thank you for your time, and we hope that you have a great day!
Hi there! We've seen your comment, and we'd like to help you with your BitLocker concern. You've mentioned that when you put the key from your account it says that, “Failed to unlock with this recovery key”. In this case, kindly double-check if you'll be able to find your recovery key on your Microsoft account using this link instead: msft.it/60595o7gN. We also suggest that you refer to this article for further details on how to find your BitLocker key: msft.it/60505o7g4. We look forward to your reply.
Our apologies for not getting back to you sooner. We just want to confirm, may we know if you have the option to skip the drive on your BitLocker screen? Your BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system. Aside from your Microsoft account, there are several places that your recovery key may be, depending on the type of sign-in to Windows. The following are the only places where a key can be located. * Saved to a Microsoft Account (MSA) * Saved to Azure AD * Saved to Active Directory * Printed (physically or in a pdf) * Saved to a file We hope that everything will be sorted out the soonest. Feel free to get back to us.
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60095satL Thank you for your time, and we hope that you have a great day!
I lost my bitlocker recovery key of drive D. how to open that Partition.I need your Help please solve this problem. And my Microsoft Account shows this account is blocked if I log in to Microsoft. Thank You!
Hi! Thank you for reaching out, and we apologize for the delayed response. We understand that you need assistance to open your D drive as you lost the BitLocker recovery key, and you're having an issue logging into your Microsoft account as it got blocked. Rest assured that we'll do our best to help. To give you some insight, Windows will require a BitLocker recovery key when it detects an insecure condition that may be an unauthorized attempt to access data on the drive. This extra step is a security precaution intended to keep the data safe and secure. Some changes in hardware, firmware, or software can affect the secure boot process, triggering BitLocker Device Encryption to lock, protecting the device, and prompting the customer for a decryption key. We'd like to take a closer look into this, so we can assist you accordingly. • Is it a company or personal device? • Were you asked a BitLocker key when you turn on your device or open your D drive? • Any changes made to the device before the issue started? • Which Windows version is installed on your device? • How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or pre-owned from a retailer or reseller? • Regarding your Microsoft account where your BitLocker key might be saved, can you type in the exact error message showing that it's blocked? • Do you have any security information linked to the account, such as a phone number or email address? Do you still have access to them? • Is two-step verification enabled? • May we know if you have already tried filling out the account recovery form? If yes, what was the result? This will help us focus on things that he hasn't tried yet. We'll wait for your response.
Good day! How are you? Just following up with your BitLocker concern. Did everything work out? We're committed to working with you to address your concerns, and we want to make sure that you were assisted accordingly before the system archive this case. Please feel free to get back to us if you still need further assistance with this. The system will tag this case as closed, but no worries as this will automatically be reopened when we receive a response from you. Keep safe and have a great day!
Bitlocker is appalling. I didn't even set it up on my laptop but it's suddenly decided to kick in and lock me out. Luckily I was able to get in following this guide, but seriously? You shouldn't face this sort of issue.
Gee thanks Microsoft, just installed a new motherboard that can't boot into windows due to BitLocker encryption. I now get to throw my old motherboard back in my computer just to get a stupid key out which wasn't backed up to the site. THANKS MICROSOFT, REALLY GREAT IDEA, FIRE WHOEVER MADE THIS
I hate this. My pc was bitlocked and on my microsoft account it says there are no recovery keys so i have to format my device and reinstall windows >:(
I for the life of me couldn’t find my recovery key and byatch! It was linked to my **school account email id!** And I had to find this on ma phone! Ugh the problems I ran into. But still. Thank you.
Has anyone found a solution to this? I have some very important documents locked and because of BitLocker issue I am unable to access it. I have tried these steps but the page displays error.
Hi, Eram. We appreciate you in taking the time to reach out. We understand that you need assistance with Windows BitLocker. It's always our pleasure to assist you. Allow us to check your concern further: 1. Are you unable to access your BitLocker key through your account? 2. What error do you see on your computer? 3. Have you tried any steps to troubleshoot the issue? 4. Which Windows version are you using? 5. Can you tell us the exact build and version of your Windows device? You can check this by pressing the Windows + R key on your keyboard > type Winver > press Enter. We'll wait for your reply.
My device is locked and asks for a BitLocker key. I have tried getting my key through Microsoft Account but it shows an error saying “something happened wait for some time if the issue persists then contact us”. I have contacted customer support but issue was not resolved and they suggested to wait more even after days the issue is not resolved. The data inside my system is very important and I need access to it asap. Please give suggestions to resolve this issue on an urgent basis@@MicrosoftCustomerSupport
Thank you for the information. Since you’ve contacted customer support, may we ask what troubleshooting steps you’ve taken? To make sure that we do not repeat any steps. We’ll be waiting for your reply.
We have tried to find the key in Microsoft account through different different internet servers so network issue was not a problem, they also checked if my one drive was active and I had stable network, after confirming on these we again checked for key in my Microsoft account and it still showed the same error page saying “something happened……”@@MicrosoftCustomerSupport
It seems I'm facing the same issue as many others. The problem lies in the page to locate the recovery key not working; I encounter the same difficulty as everyone else. I attempted to use the link provided in the tutorial and accessed it from multiple devices, but the issue appears to be on Microsoft's side. It seems this problem has persisted for months, as indicated by several comments. Consequently, attempting to access the video tutorial won't be effective due to the ongoing issue. Are you guys at microsoft sure your engineers are "working" on the problem? Since to me it dosen't seem like it.
Hi, there. I apologize for the delayed response and for any inconvenience you've experienced while trying to access the tutorial. Are you experiencing issues with Bitlocker Recovery? If yes, could you provide us the details of your concern, so we can help you accordingly? *Are you using a personal or company device? *What exact message are you getting? *Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement. *How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? We’ll wait for your reply. Have a good day.
@@MicrosoftCustomerSupport I was experiencing issues with your website that had my Bitlocker key. It seems to be up now and got my recovery key. However, looking at the comments the website being down seems like a common occurrence, so there's still a clear issue here. Before you ask, no I did not go to a different website I just refreshed the one I was on after a day. And yes it was a personal account.
It's good to know that you were able to access your BitLocker key. We'll take note of your feedback and we understand your sentiments on this matter. If you have other concerns, we're just a message away.
Good day! How are you? We made this follow-up to make sure that you were assisted accordingly with your Windows concern. Don't hesitate to reach out if you still need our assistance. Have a great day!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6006cz3Ca Thank you for your time, and we hope that you have a great day!
Hi, there. We saw your message about having issues finding your BitLocker recovery key. Since you have us here, allow us to check this for you. For us to be on the same page, can you confirm if you tried to locate your BitLocker recovery key by checking the steps here: msft.it/6052YIY1E ? Also, are you having issues with your device? If so, can you share with us the exact error message you are getting? We'll wait for your reply.
Hello again. We hope you're doing good today. We're here to check if you still need assistance with your Bitlocker concern. Do you still need help? Let us know, and we'll be glad to assist you.
Hi, my laptop got locked after bios update. I tried to get bit locker code in microsoft account but I am not received any otp to sing in microsoft account...Please help
Hi, Rajkumar! Thanks for reaching out to us regarding you being unable to retrieve your BitLocker code. We know how important it is for you to gain access to your device especially if you have urgent work to do. Allow us to help! To make sure we provide accurate recommendation to your query, may we ask you to answer the following questions: 1. May we confirm what version of Windows are you currently running in your system? 2. Are you getting any error message when logging in to your Microsoft account? If you can send us a screenshot of the error, that would be most helpful. 3. You mentioned you're not getting any OTP to sign in. Do you have access to the security information currently link to your account? 4. May we know what you have done so far to fix the issue? This is for us to avoid providing redundant steps that you have tried already. Answering these questions will help us get a better insight on the issue. We look forward to your response. Have a great day and stay safe!
Hello again. We have not heard back from you. We're just checking in to see if you still need assistance. Feel free to message us back if you have further questions. All the best.
@@MicrosoftCustomerSupport @Microsoft Helps Hi I have tried many times to access the bitlocker in microsoft account but I am not getting any otp to my mobile number. I have informed microsoft team also by phone call, but no help from there side. I am faced huge issue. Please take my complain as serious note...
Hello there, Sanowar. Thank you for bringing this issue to our attention. We appreciate your patience and effort in this matter, as the wait for the code will undoubtedly test your patience, and we are certain that this is not the experience we want you to have. Let's see what we can do together to solve this. Your response was directed to our post about locating your BitLocker recovery key, which can be linked to one of your email accounts (personal, work, or school) and used when the device is first set up. You mentioned that you didn't receive any code when attempting to log in; does this mean that the account you're trying to access requires a security code to be sent to one of your security information, such as your recovery email address or phone number, in order for you to log in successfully? If this is the case, the server's verification message may be delayed due to poor network reception, the carrier's network being unavailable, or an intermittent internet connection. To best assist you, we'd like to confirm the following information: 1. Which option you've selected to receive a code? Is it your registered recovery email address or mobile number/phone number? 2. Were you able to ensure that you selected an accessible piece of security information or entered it correctly when required in order to receive a security code? 3. Is the @accountprotection.microsoft.com domain already marked as a trusted sender (if you used your recovery email address to receive a code), and is the Microsoft sender not blocked to your mobile number (if you chose to receive your code via text message)? 4. Have you checked to see if the device you access your security information has a stable internet connection or signal reception to receive your code? We'll wait for your response. Thank you. -Gen
Hi again, Sanowar. How's it going? Just checking in as we haven't heard any updates from you regarding your Microsoft account. We are here to continue to assist you if you still needed as our goal is to resolve your concern. If you do, please get back to us with the required information which we've asked previously. We'll keep monitoring this case and wait for your update. Good day, and stay safe. -Gen
@@MicrosoftCustomerSupportstill tried but on one working.. I didn’t understand what is the main problem. Not for bitlocker key..I Didn't get. any verification code in my Microsoft account
Microsoft can you please help me 😭. Just tell me what option I selected to store the key. I do not remember. I will send through any of my details u need to find this out.
Thank you for reaching out to us! We understand that you would like to know the options where to locate a BitLocker Recovery key. We're here to guide you the best we can. To proceed, we need to verify a few details. 1. Can you tell us what message you get when you turn on your device? Does it show any advice on where you can locate your BitLocker recovery key? 2. Do you remember setting up or enabling BitLocker for your device? If yes, are you still using the same Microsoft Account used to set up the device? 3. Did you already try to visit this link: msft.it/6053efvxF and follow its recommendations to locate your BitLocker recovery key? We will be expecting your reply. Keep safe!
Hello again! We hope you’re doing great upon receiving this follow-up message. We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
Hi there! Your issue with Windows caught our attention, and we'd like to apologize for not responding sooner. We understand that it is currently stuck, which is not the experience we want you to have. Rest assured that we'll do our best to help. Allow us to take a closer look, so we can assist you accordingly and effectively. 1. Can you confirm if you're encountering a BitLocker issue wherein you're being asked for a BitLocker recovery key? 2. May we know the version of Windows that you have? 3. Have you made any recent changes to your device prior to the issue? 4. What troubleshooting steps have you taken so far? This will help us avoid repeating the same methods. We'll wait for your reply.
@@MicrosoftCustomerSupport Thank you for your assistance, I luckily managed to find the admin if the computer who then gave me the bitlocker recovery key, but thank you for your help. :)
We're glad to hear that you were able to find the admin, who gave you the BitLocker recovery key. If you have any other Microsoft-related concern, just to let you know that you are always welcome to contact us, and we'll be glad to help, Have a great day!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60069gMSK Thank you for your time, and we hope that you have a great day!
Thanks, I can’t do anything now because of BitLocker. Also, it won’t let me reset my $1000 gaming laptop. Whoever came up with this idea should be kicked out.
I signed in my microsoft acc and did like your video but it said that No BitLocker recovery key found for this device. CAN You help me and tell me what to do
Hi, Lyly! We apologize for our late response. We saw in your comment that there was no BitLocker key when you signed in to your Microsoft account. Rest assured that we'll do our best to help you. We'd like to know more about this so we can address all your concerns. Please answer the following questions to help us isolate the issue further: 1. Is this a personal or company device? 2. What is the exact error message you are getting? 3. Were there any changes made before you got the issue? Like a BIOS update or hardware replacement. We'll wait for your reply.
Hi there! We're hoping that your Microsoft account concern is already resolved since we didn't hear back from you. If in case it's the opposite, then don't hesitate to let us know so that we can help you out further. Thanks, and have a great ahead.
Just wasted a half hour trying to figure this out on my school account when I need to have an assignment done for a huge presentation whoever made this idea should be burned at the stake I’m so mad right now
Hello there. Thanks for commenting, and apologies for the delayed response. We understand that you are experiencing an error message "something went wrong" when accessing the Microsoft website to get your BitLocker key. Apologies for the inconvenience, as we know how important it is to have your BitLocker recovery keys. Our engineers are already aware of this issue and rest assured that they are working diligently to resolve the issue as soon as possible. You can try accessing the site again after 24-48 hours. For now, you can try these workarounds. Please take note that you should try following them in order, and if the first one doesn't work, proceed to the next one: 1. Try accessing the recovery key at msft.it/60529gi1O. 2. Try accessing the link on a different device, such as a phone, laptop, or desktop. 3. Try accessing the link on different browsers like Chrome, Edge, etc. 4. Try to connect to a different internet connection, like mobile data. We appreciate your patience and understanding.
I can’t access my computer without my bitlocker key when I try to access my microsoft account to obtain the recovery key the page has an error with a melting popsicle ,”something happened.Wait a bit, then try again if the issue persists “ PLS HELP!
Hello there! We can see that you need help locating your BitLocker key on your Microsoft account as you’re getting the “something happened” error. We’ll try our best to assist you. Allow us to take a closer look into this, so we can assist you accordingly. To get started, please provide the following: 1. Are you using a personal or company device? 2. Have you made any changes to the device prior to being asked to enter the BitLocker? Such as a BIOS update or hardware replacement. 3. Can you confirm if you’re trying to access the following link to locate the BitLocker recovery key: msft.it/6059iw33z? If so, have you tried accessing it using another browser, device, and network connection to check if you’ll get the same error? We’re looking forward to your response.
Hi. We're just checking in to ensure that your BitLocker concern has been resolved, as we have not heard back from you after we asked a series of questions to isolate it. Are you still having this issue? Please feel free to message us again if you need further assistance.
This video did not help however I kept mucking around and was able to get a recovery key in the system at first it was saying I cannot log in with personal account I have to use business or school and I have nither. Dont know what I did for the computer itself to let me access one but it did fingers crossed it works.
I have already logged into my Microsoft account and I see my device linked. But when I enter the link to see my Bitlocker ID. The URL doesn't load and just says there's a problem. Help me Microsoft!
Hi! Thank you for reaching out to us. We understand that you need help with your Microsoft account and with Bitlocker ID since the URL doesn't load and it's showing that there's a problem. We know how important it is for you to get this fixed; no worries, we are here to help. To isolate your concern, we will ask a few questions: 1. Since when are you having issues with Bitlocker ID? 2. Can you send us a screenshot of the error you encountered? 3. Have you tried to use a different browser or try to use InPrivate/Incognito to check the link? We will wait for your reply. Cathy
Hello. We hope today is going well for you. We would want to inquire again to confirm that we were able to help you as needed. We're hoping that everything has been resolved. Please don't hesitate to contact us again at your earliest convenience if you require any extra help. Have a wonderful day! -Ken
Im trying access my recovery key, from my account, but it says "Try a different URL We don’t have anything to show you at this link. Try searching for what you want, instead".
Hi, Nicole! Glad you reached out to us. We understand that you're having an issue accessing your BitLocker Recovery key from your Microsoft account. We appreciate that you've brought this to our attention and sharing us the error message. Our Engineers are already aware of the said issue and currently working on a fix. Rest assured that they're doing their best to get this taken cared of the soonest possible time. Thank you for your patience and understanding.
We understand that you want to know when this will get fixed and you'be been waiting for this to get sorted out. Please know that we don't have the time frame yet since our engineers are still working to fix this. Your continued patience and understanding are greatly appreciated. Have a good one.
I can’t get my recovery key since my security info needs to be updated in 30 days. I’m not waiting 30 freaking days to get my key. Can you kindly help with this problem please?
Hello, Sedoku. Thank you for contacting us. We know that you want to regain access to your account. However, updating your security information may take up to 30 days. Allow us to help you sort this out. We won't be able to speed up the 30-day process unless you cancel the request. When all security information is removed from a Microsoft account, the account is restricted for 30 days. While we understand that this 30-day period may be inconvenient, it is necessary to protect and alert you in the event that the security information was removed by someone with unauthorized access to your account. During the 30-day period, we will send notifications to the original security information, which could be a phone number or an email address. These notifications are sent to notify you that changes to your security information have been made. Regards.
We're glad that everything works fine now, Sedoku. Should there be any other Microsoft-related concerns, please feel free to message us again. Keep safe and have a great day!
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60015zME9 Thank you for your time, and we hope that you have a great day!
Whoever thought of this bright idea deserves to be fired
It's so secure...it's stupid
infuriatingly effecient
So true
Curious, what is your issue with it?
Damn skippy.
Totally agreed.
Completely useless….got an exam tomorrow and I’m locked out of my laptop which had all my notes.
Asking for some useless bit locker key which I never even turned on or heard of….went to the Microsoft account connected to my laptop says there’s no bit locker key. Thank you Microsoft for helping in failing me in my exam
Did you find the key when you checked again? The same is happening to me so I am not sure if it’s a common issue
@@atomicguitar1108Same happened to me what should I do
may be you didnt sign in your microsoft account
@@tech-explorer4180microsoft doesn't send you the verification code when you ask for it
I have very important files in my HP Laptop and they will be gone forever.
I can't find the Bitlocker key because Windows was already installed in the laptop when I bought it on Best Buy. They don't have it neither. Whoever in Microsoft have think this was a smart idea... (lock off everything after an update)... should receive a Gold medal for stupidity.
What you should do is run your files through a decryption algorithm, and then once you get your files switch to linux
😂
Same problem . Did you find a solution?
Facing the same issue…any solution .@@ahmadaskar3360
@@helloworld145
Linux is shit bro
Not for office users
Absolute garbage if we’re being completely honest. Just had to factory reset my PC and now will have to manually reinstall and reactivate every app I was using. Forget the countless important files I for sure lost due to a Windows update fault.
How about getting the user to be aware of this security key and to have them save it somewhere when they FIRST set up their device instead of them being unable to locate something they never set up themselves to begin with.
and looking around online, this exact issue has been around as early as /018 from what I could find.
Unbelievable
It's done on purpose to make people buy new laptops
Welcome to the Windows 11 experience! Where updating the OS leads to reformatting the computer! Amazing.
😁
Why would you update to W 11 when literally every IT specialiat says that it's garbage?
@@Bebronchik Every IT specialist DOES NOT say that it's garbage. Are you even in IT yourself? Because such a statement makes me think you are just parroting some random statements you've heard in the zeitgeist or on a random reddit page.
@@Bebronchikit's not by choice. It forces you to do it
who asked MS to enable this bitlocker without user's permission... Just for this , MS does not deserve to be the #1 company when so many users are struggling by their nonsense security
Did you also got effected by this very recently like I have been bro?? Any luck on it or you had to format it all again . Please take the pain of replying
How do you expect me to see what my recovery key is when I can't even login to my laptop.. Like huh
😂😂
"You guys _have_ phone's rIgHt??!?" - That one fucker on the Diablo team.
Enter your Microsoft for another computer
Well done Microsoft. This would be a brilliant idea if the verification code you send to verify that the Microsoft account I'm already logged in to actually sent to the email address with which I logged into Microsoft with in the first place. Genius!
You don't receive your verification code either?
Im never buying a Microsoft related product again
ME TOO! THEY ARE THE WORST THIS RECOVERY KEY TOOK 24 HOURS OF MY LIFE
hey Microsoft, the bit-locker screen is appeared on my PC, but i can't reach the sites you have indicated, it always responds as not available page. if I can't load the page how can I get the key?
Before you ask, it's my personal account and it requires the "myrecoverykey" page. Also, all the links you have send in this comment section are down. Can you please remove this feature or at least make it optional, because this is really wasting so much of our time here.
With the best regards.
Don’t worry. Microsoft will not reply back to this😂
I have the same issue
lol. I just had to format my Dell XPS 13 b/c of this same issue 😂. Lost all kinds of valuable info . Should have gotten a MacBook and I will never purchase any other windows computer or anything windows at all! Horrible company since bill gates sold it.
Buddy putting this in a RUclips comment section is like the least optimal way of making MICROSOFT see it, the company known to not listen to their consumers at all
you'd need to make a petition, get about a million signatures, write a letter to them everyday, and have a divine intervention to be able to get them to do jack shit about it.
Entering the bitlocker key in Windows recovery just says it can't unlock the drive. Third time bitlocker has locked me out on three separate computers.
I CAN’T ACCESS MY PC !? I never setup this bitlocker key I was using windows 10, how can you do this. This is the most stupid thing I have ever seen
Why would you do this. Why didn’t you Atleast give us a BitLocker key before forcing us to input one
EXACTLY
What if you are unable to get the bitlocker recovery key at all?
Ya gotta reformat the drive, not even sure you could get into in safe mode. Forgot my password and MS says it's not the recovery key for this drive which is strange because it's the only external drive I have encrypted with bitlocker. I opened it in 2020 but have no idea what the password is now
You lose everything
You’re genuinely fucked
I thought the bitlocker thing was a scam or hack. this video helped calm me down
I cannot find where my code is stored 😭
To recap, if you can't boot into windows and you don't have your recovery key, wipe the hard drive and lose all of your data.
It won't even let me do that smh stupid Microsoft man
Hi, there! Thank you for reaching us out. We're sorry to hear that the troubleshooting steps shown did not work for you. Allow us to help. To take a closer look at your concern, can you please tell us more specifically what happened? Did you encounter any error?
We'll wait for your response.
Hi, there! We haven't heard back from you. Hope you are doing well. Just a quick follow up in answering those questions above so that we can better isolate your concern. Feel free to send us a message again if you need further assistance. Thank you and have a great day!
@@MicrosoftCustomerSupportHe isnt responding but I would like to steal his spotlight. My device needs the recovery key from me, but I can't find it even in my microsoft account. Its really frustrating. Thank you for any hell
@MicrosoftCustomerSupport
Hello there! My daughter has a brand new HP device and by pass setting up the recovery key. Apparently, there was some kind of automatic update and now it’s asking for a bit recovery key which she does not have. Please advise on how to get pass the recovery key prompt when a recovery key was never set up? Thanks
The solution is to not use Bitlocker.
it comes preinstalled and no one ever tells you to disable it. Not even the google search "why does windows 11 suck" mention bitlocker.... so we're forced to make love to our prison inmates
It’s automatically on
Turn it off @@george8481
What a dumb design, I have a university account and when checking it's data, the recovery key is nowhere to be found, while the university tells me that they do not manage our accounts and don't have our keys, as such now my only option is to lose all of my important studies, assignments and school documents all because of this stupid design. Whoever thought of this security measure should be fired, the moment I get enough money I am leaving Microsoft.
I have been trying so many things to get past the Bitlocker screen. I even went into cmd and used the command to search for my recovery password, however all it shows is my ID and that is it. I got this computer not too long ago, and now I need it more than ever for school. Is there a way I can be given a password or am I just stuck this way?
Hi there.
Thanks for reaching out to us. We understand that you need help to retrieve the BitLocker key to get access on your device. Please know that we really appreciate your efforts when you tried steps/ways to address this concern. We'll do our best to further check on your concern.
For us to determine the right solution and recommendation, please confirm the following information:
* Have you tried checking ways to find your device BitLocker key through the information on our available article: support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6?
* Are you using a device that you owned or provide by your school or work admin?
* Have you tried to reach out to your device manufacturer and coordinate the issue that you are encountering?
Do come back with the required information, and we would be glad to assist you.
Hi there! How are you doing? Do you still need assistance w/ your BitLocker key concern? If so, let us know and don't forget to answer the previous questions we asked. We're always here to provide assistance. - Liza
@@MicrosoftCustomerSupportHi Liza,my issue still persists and I am really screwed up as I have some important work assignments stored in it. And I guess some 10 odd days back,I updated the system and suddenly it automatically pops up about bitlocker about which I hardly know a thing. Can you please assist me. I don't even remember about the microsoft account details honestly speaking.
Why is this even a thing
Microsoft won’t help you get the key but they will gladly give it to law enforcement to be used against you
Classic Microsoft just got hit with this shit a day ago and oh boy I heckin love windows locking me out of my system when I did not ask for this feature 😂
Hatts off really... I had this issue and i called my IT guy. He said if you dont remember the key then your data will be lost and new windows will be installed. I watched this video and i had the key. Thanks a lot. This video is really helpful.
Hi,
I am not able to solve bit locker problem. I have checked in my ms account .. it is bsowing me "No BitLocker recovery key found for this device" .. but my laptop is asking me bitlocker recovery key ...
I entered the recovery key and presses continue, but it returns to the bitlocker screen again.
Did you get any solution?
@@matildatirkey9589 no, I have a single hard disk so I had to format the hard and install windows again 😓
Exactly, it's a scam
@@matildatirkey9589 unfortunately no, I had to wipe out the entire disk and lose all my data.
We got the key and it does not work. Wtf are you guys doing?
I am unable toh start my laptop windows 11 because it's asking for bitlocker recovery key.
To get my recovery key, I do not remember my Microsoft account password.
I tried lots of times to do forget password, but it didn't work. I made that account at the time of installation windows and never used it after that.
So what should I do? pls help it's urgent
Did you ever get help ? My old phone number is on my account and they are trying to send me a code there to verify no one can help me on chat and no Lindt in the phone
@@suchacreation SAD
Just select "forgot password" and make a new one to get into your Microsoft account.
@@gsyoung54he already tried that
Very helpful presentation, went right to it! Thanks so much.
if you can't access your recovery key and a melting ice cream shows up, delete some files from your full one drive
i smell a class action on the horizon
When i try to look at my recovery key, it says You don't have any BitLocker recovery keys uploaded to your Microsoft account. Help
Hi. Thank you for reaching out. We understand that you are having issues accessing your BitLocker key and that you are getting an error message that you don't have any BitLocker recovery keys uploaded to your Microsoft account. We are more than happy to help you with this. We would like to ask if you have other Microsoft accounts. Also, can you remember saving your BitLocker key to other files? Please access this link: msft.it/60529IrG0 to help you find your BitLocker key in Windows.
We'll be here for your update.
@@MicrosoftCustomerSupport My sister also put her account on the laptop before mine. Does this mean the key is in her account automatically or she has to retrieve it?
Thank you for the response.
We appreciate your patience and understanding for this matter. Just to clarify, are you using a personal, school or work device?
You've mentioned that you've wanted to know if the BitLocker key is in your sister's account. To see if the key is associated on her account, please use this link: msft.it/60519Idul. The link will help you check if the BitLocker key is stored on your sister's account.
Furthermore, have you tried following the steps form the link we've provided? If you have, can you tell us what happened?
We'll wait for your reply.
Hi there. We have not heard back from you. We're just checking in to ensure that the BitLocker recovery key concern has been resolved by checking your sister's account. Do you still need our assistance? Feel free to message us if you have other questions.
I got the code from her microsoft account.Thank you!@@MicrosoftCustomerSupport
I am definitely switching to MacBook soon
@@Theonlyway1445 Birlocker is Very Faulty Macos FileVault Still Worksp
I am promising on my dead grandmother that the first thing i would do after i resolve this is removing bitlocker from my every possible windows device.
Its not just frustrating, its literally dumbest idea to do something like this. Security of information is important but more important is the keep in mind about human error.
I know that I kept the recovery key, but where, that i dont know. For normal user those do nothing, they won't have any problem right now. But when device gets old, and need to do boot up, then it might mess up, if bitlocker key was change in sometime.
Now probably i need to delete all my data, though it was only few months old device. I had some data tranfered into it. Thanks god i have backup.
thank you so much . This video helped me so much.
I can't access my computer without my Bitlocker key. When I access my Microsoft account to recover the key, the page has an error with a melting popsicle saying to try again later.
What can I do?
Hi, Carito! Glad you reached out to us. It appears that you can't access the BitLocker Recovery key as it's not loading on your Microsoft account. We understand the urgency of this matter, especially you can't access your computer. We'll do our best to help.
We suggest that you try clearing cache and cookies or use a different browser to check if the same issue will occur. If yes, please try checking your recovery key via OneDrive: msft.it/6058iXDYA.
Let us know how it goes.
Hi again, Carito.
We hope this follow-up message finds you well. We want to ensure we have assisted you accordingly regarding your concern about accessing the Microsoft account recovery page to recover the key.
We would like to inform you that our engineers are aware of this issue, and they are still working to fix this. There is no time frame provided when this get fixed, but rest assured that they are doing their best to sort this out.
We hope for your understanding and patience in this kind of situation. Have a good one.
The same thing has just happened to me!
@notchlorophyll Try cleaning/making space your ONEDRIVE. Then try again later in the day.
You might have access to your Microsoft account after this.
I haven’t got access to my university email I used what can I do? My laptop is brand new
Thanks this was helpful I managed to open my laptop 😅
Wow Microsoft it took me over 2 hours just to get your damn bitlocker unlocked
Hello, you are the best. I am Poriya and I live in Iran. I didn't have my bitlocker password and everywhere I went no one could guide me to recover my bitlocker password and everyone said you lost your data but thanks to you and your great tutorial I was able to find my password. and recover my information. Thank you for your help
This worked for me. Thanks! Makes sense why an MS account is required.
I am never purchasing a windows PC AGAIN! You guys DONT CARE
That's for sure.....😊
Crazy idea Microsoft... Why dont you actually let us speak to human service agents. Your troubleshooting is worth sh*.
What about when you have your recovery key but it still doesn't work?
I've not been able to access my laptop for 3 days currently with Microsoft support and been there for many hours and now have to buy a thumb drive just to access the laptop because of this stupid thing.
Big middle finger for microsoft🖕🖕
Hello Microsoft I have done all the things and everything and now it’s telling me I have to wait 30 day for a new security code I can’t wait that long please what should I do
Same rn
@@not4search444 hey i just toke my laptop to a guy and he resetted my laptop i lost my data but i remember all my passwords so its like i lost nothin dont wait for 30 day cus its not whorth it
@@Vilain_321 i fixed it yesterday but thank you i remembered verify Gmail of Microsoft
@@Vilain_321how?
My Microsoft account got deleted bc my dad died and that was his account so I can’t find my bitlocker recovery key and can’t get in to my £1500 laptop please I need help
Hi, there! We appreciate your comment. We're truly sorry to hear about your loss. Losing access to your laptop due to a missing BitLocker recovery key can be distressing. Let’s work together to explore some potential solutions.
We want to set your expectation that Microsoft support cannot recreate a lost BitLocker recovery key. Kindly provide us the additional details for us to further isolate your concern:
1. What is the specific error message that appears when you attempt to log in to your account on msft.it/6053cAgeD?
2. Did you search through your important papers or files related to your computer? The key might be there.
3. Have you saved the key as a text file on a USB flash drive, plug it into your locked laptop?
4. Are you using a personal, school, work, or business Microsoft account?
5. Have you tried to check your BitLocker recovery key by using this link: msft.it/6054cAgeE
6. How did you obtain your laptop? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
Please remember not to provide any sensitive information such as your date of birth, gamertag, credit card number, password, full name or email address to anyone, including us, or post it publicly for security and privacy reasons. Thank you.
We look forward to your response.
Hi again.
We haven't heard back from you in a while now. We would like to know if you still need assistance with your device, If so, please send us the following information:
1. What specific error message do you encounter when trying to log in to your account at this link?
2. Have you checked your important documents or computer-related files? The recovery key might be there.
3. Did you save the key as a text file on a USB flash drive? If so, try plugging it into your locked laptop.
4. Is your Microsoft account personal, school, work, or business-related?
5. How did you acquire your laptop? Was it purchased directly from an original equipment manufacturer (OEM) or obtained secondhand from a retailer or reseller?
We will wait for your reply.
Thank for your supporting
how Sweet. its too easy.... so helpful.. Tnkz
I have my keys backed up on usb and on my Microsoft account, but I think a hacker cloned my boot drive as the device id doesn’t match . How can I fix this?
I have received 2 microsoft recovery keys of 2 drives which one should I input
This was helpful. I got my recovery key as soon as I logged into my MS account. Thanks
Got a heart attack when my screen apper bitlocker 😢
I have no recollection of creating a bitlocker encryption, and recently my laptop had to replace C drive to a bigger storage and now my D drive with all my important documents is locked and needs a Bitlocker Recovery key. I followed the steps in this video but the page shows an error and told me “to try a different link”. I have already tried using multiple devices to access my Bitlocker key, but still does not work. This feature is very inconvenient to non tech-savvy people like myself and I am desperate to find any solution to this issue.
Hello, Aisha. Thanks for reaching out, and we understand that you're being asked for BitLocker Recovery key to access your documents. We also appreciate your efforts in trying to find your BitLocker key. We know how important it is to get this sorted out, and we'll do our best to help.
For us to further assist you accordingly, please provide the following details:
1. Are you using a personal or company-provided laptop?
2. May we know the exact message you're getting when you access your D drive?
3. If you're using a personal device, can you please tell us where you purchased it? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
We'll wait for your reply.
@@MicrosoftCustomerSupport
1. Personal laptop
2. “Enter the 48-digit recovery key to unlock this drive”
3. Bought it at a legit retail store
Thanks for providing us with these details. To set your proper expectations, we don't have the back door to recreate or give another BitLocker key, as it is a unique password that can be used to unlock your system.
With that, may we confirm if you already tried to find your BitLocker key by following this helpful article: msft.it/60549CKpj? Also, may we know the make and model of your device?
We'll be here for your update.
Hi there, Aisha. Hope you're doing great. We're just checking if you're able to find your BitLocker key. If you still need further assistance, don't hesitate to send us a message. We'll be glad to help.
Stay healthy and have a great day ahead!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60049hYo4
Thank you for your time, and we hope that you have a great day!
I hope it didn’t delete all the files on the laptop.
Mines keep saying try a different url
You best bet I will not reinstall windows after I find my recovery key somehow
Bonsoir le disc D dde mon ordinateur est verouiller par un cod bitloker je ne sais pas comment faire
Microsoft need to remove this feature asap
Hi, Steve. Your comments about BitLocker caught our attention, and we'd like to apologize for not answering sooner.
It appears that your PC is currently being asked for BitLocker recovery key, and you wanted to know how to unlock it from Command Prompt. Allow us to help regarding this matter.
To give you an insight, BitLocker is the Windows encryption technology that protects your data from unauthorized access by encrypting your drive and requiring one or more factors of authentication before it will unlock it. This may happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is an authorized owner of the device. This is to be certain that the person trying to unlock the data really is authorized.
May we know if you already checked your Microsoft account online for your BitLocker recovery key?
We'll wait for your reply.
Hello, Steve! We hope you're doing great! We haven't received any response from you since our last engagement, where we discussed the significance of having your BitLocker key. If you require any further support, please provide us with the necessary details so that we can proceed to assist you promptly.
Thank you for your time and consideration. We wish you a pleasant day ahead!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60099DzhD
Thank you for your time, and we hope that you have a great day!
Try to log into your msn account when it takes hours for a verifcation code to come through
Does it come at all?
@FC-hj9ub I gave up, hopeless.
Thinking about going linux, Windows keeps getting worse.
Very helpful thanks
My windows show "it looks like windows didn't load correctly" It is showing like this since I edited the system app on registry editor app.😢
Please help my laptop is new 🙏
But the provided does not work.....like so many!
Please help me. I have tried booting my computer but it is locked. I checked the BitLocker keys and none of them works (there is 3 of them).
Also the displayed recovery key ID does not match any one in that page, as well as the date displayed in the drive label; it is more recent than any date of the keys in the page.
Please help me I need to use my computer urgently.
Edit: Trying the most recent one, it loads for a bit then says "Failed to unlock with this recovery key"
Thank you for reaching out to us! We understand that your device is locked with BitLocker and the keys you have are not being accepted. We're here to guide you the best we can.
To proceed, we need to verify a few details.
1. Do you remember when you set up BitLocker for this device?
2. Do you see the BitLocker key for this device when you check your Microsoft Account?
3. If the keys you have are not being accepted, do you have a different Microsoft Account you might have used?
Stay safe!
Good day! We're making a quick follow-up to know if you still need our help? If yes, please get back to us anytime so we can continue the support. Take care!
@@MicrosoftCustomerSupport Hello Microsoft! Thank you much for your followup. The problem is resolved now. Best regards.
Awesome! We're glad to know that everything is now fine on your end. If you need additional assistance, feel free to contact us again. Stay safe!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60085MVPk
Thank you for your time, and we hope that you have a great day!
Hello, when i put the key (from my Microsoft account) it gives me “Failed to unlock with this recovery key”. What should I do ??
Hi there! We've seen your comment, and we'd like to help you with your BitLocker concern. You've mentioned that when you put the key from your account it says that, “Failed to unlock with this recovery key”. In this case, kindly double-check if you'll be able to find your recovery key on your Microsoft account using this link instead: msft.it/60595o7gN. We also suggest that you refer to this article for further details on how to find your BitLocker key: msft.it/60505o7g4.
We look forward to your reply.
Same message “Failed to unlock with this recovery key” ☹️
Our apologies for not getting back to you sooner. We just want to confirm, may we know if you have the option to skip the drive on your BitLocker screen? Your BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system. Aside from your Microsoft account, there are several places that your recovery key may be, depending on the type of sign-in to Windows.
The following are the only places where a key can be located.
* Saved to a Microsoft Account (MSA)
* Saved to Azure AD
* Saved to Active Directory
* Printed (physically or in a pdf)
* Saved to a file
We hope that everything will be sorted out the soonest. Feel free to get back to us.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60095satL
Thank you for your time, and we hope that you have a great day!
I lost my bitlocker recovery key of drive D. how to open that Partition.I need your Help please solve this problem. And my Microsoft Account shows this account is blocked if I log in to Microsoft. Thank You!
Hi! Thank you for reaching out, and we apologize for the delayed response. We understand that you need assistance to open your D drive as you lost the BitLocker recovery key, and you're having an issue logging into your Microsoft account as it got blocked. Rest assured that we'll do our best to help.
To give you some insight, Windows will require a BitLocker recovery key when it detects an insecure condition that may be an unauthorized attempt to access data on the drive. This extra step is a security precaution intended to keep the data safe and secure. Some changes in hardware, firmware, or software can affect the secure boot process, triggering BitLocker Device Encryption to lock, protecting the device, and prompting the customer for a decryption key. We'd like to take a closer look into this, so we can assist you accordingly.
• Is it a company or personal device?
• Were you asked a BitLocker key when you turn on your device or open your D drive?
• Any changes made to the device before the issue started?
• Which Windows version is installed on your device?
• How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or pre-owned from a retailer or reseller?
• Regarding your Microsoft account where your BitLocker key might be saved, can you type in the exact error message showing that it's blocked?
• Do you have any security information linked to the account, such as a phone number or email address? Do you still have access to them?
• Is two-step verification enabled?
• May we know if you have already tried filling out the account recovery form? If yes, what was the result? This will help us focus on things that he hasn't tried yet.
We'll wait for your response.
Good day! How are you? Just following up with your BitLocker concern. Did everything work out? We're committed to working with you to address your concerns, and we want to make sure that you were assisted accordingly before the system archive this case. Please feel free to get back to us if you still need further assistance with this. The system will tag this case as closed, but no worries as this will automatically be reopened when we receive a response from you. Keep safe and have a great day!
This is best way to let us leave Microsoft.
Bitlocker is appalling. I didn't even set it up on my laptop but it's suddenly decided to kick in and lock me out. Luckily I was able to get in following this guide, but seriously? You shouldn't face this sort of issue.
So my computer so screwed and I can’t get in. I have none of this shit/
Gee thanks Microsoft, just installed a new motherboard that can't boot into windows due to BitLocker encryption. I now get to throw my old motherboard back in my computer just to get a stupid key out which wasn't backed up to the site. THANKS MICROSOFT, REALLY GREAT IDEA, FIRE WHOEVER MADE THIS
I hate this. My pc was bitlocked and on my microsoft account it says there are no recovery keys so i have to format my device and reinstall windows >:(
I don't have bitlocker key what to do man
I for the life of me couldn’t find my recovery key and byatch! It was linked to my **school account email id!** And I had to find this on ma phone! Ugh the problems I ran into. But still. Thank you.
Dude your comment gave me access to my computer back but it lost all my files and now my second ssd is not recognized
The fact that we are here proves why Linux should be the go to OS on our PCs instead of this Wintrash.
The annoying part. My number is accurate yet Microsoft won’t send the verification code
Same I don’t know why this issue is happening
@@ronitgummadi9167 I’ve had to completely wipe windows off my laptop and it won’t let me reinstall it
Microsoft account issue.. you need to reset your account security
Has anyone found a solution to this? I have some very important documents locked and because of BitLocker issue I am unable to access it. I have tried these steps but the page displays error.
Hi, Eram. We appreciate you in taking the time to reach out. We understand that you need assistance with Windows BitLocker.
It's always our pleasure to assist you. Allow us to check your concern further:
1. Are you unable to access your BitLocker key through your account?
2. What error do you see on your computer?
3. Have you tried any steps to troubleshoot the issue?
4. Which Windows version are you using?
5. Can you tell us the exact build and version of your Windows device? You can check this by pressing the Windows + R key on your keyboard > type Winver > press Enter.
We'll wait for your reply.
My device is locked and asks for a BitLocker key. I have tried getting my key through Microsoft Account but it shows an error saying “something happened wait for some time if the issue persists then contact us”. I have contacted customer support but issue was not resolved and they suggested to wait more even after days the issue is not resolved. The data inside my system is very important and I need access to it asap. Please give suggestions to resolve this issue on an urgent basis@@MicrosoftCustomerSupport
I am using Windows 11@@MicrosoftCustomerSupport
Thank you for the information. Since you’ve contacted customer support, may we ask what troubleshooting steps you’ve taken? To make sure that we do not repeat any steps.
We’ll be waiting for your reply.
We have tried to find the key in Microsoft account through different different internet servers so network issue was not a problem, they also checked if my one drive was active and I had stable network, after confirming on these we again checked for key in my Microsoft account and it still showed the same error page saying “something happened……”@@MicrosoftCustomerSupport
It seems I'm facing the same issue as many others. The problem lies in the page to locate the recovery key not working; I encounter the same difficulty as everyone else.
I attempted to use the link provided in the tutorial and accessed it from multiple devices, but the issue appears to be on Microsoft's side. It seems this problem has persisted for months, as indicated by several comments. Consequently, attempting to access the video tutorial won't be effective due to the ongoing issue. Are you guys at microsoft sure your engineers are "working" on the problem? Since to me it dosen't seem like it.
Hi, there. I apologize for the delayed response and for any inconvenience you've experienced while trying to access the tutorial. Are you experiencing issues with Bitlocker Recovery? If yes, could you provide us the details of your concern, so we can help you accordingly?
*Are you using a personal or company device?
*What exact message are you getting?
*Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement.
*How did you obtain your device? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller?
We’ll wait for your reply. Have a good day.
@@MicrosoftCustomerSupport I was experiencing issues with your website that had my Bitlocker key. It seems to be up now and got my recovery key. However, looking at the comments the website being down seems like a common occurrence, so there's still a clear issue here. Before you ask, no I did not go to a different website I just refreshed the one I was on after a day. And yes it was a personal account.
It's good to know that you were able to access your BitLocker key. We'll take note of your feedback and we understand your sentiments on this matter. If you have other concerns, we're just a message away.
Good day! How are you? We made this follow-up to make sure that you were assisted accordingly with your Windows concern. Don't hesitate to reach out if you still need our assistance. Have a great day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6006cz3Ca
Thank you for your time, and we hope that you have a great day!
L'alerte est très minime par rapport au danger. Accepter de bien sensibiliser sur les conséquences.
What is that, on my Microsoft account is not showing any recovery key. Its said that recovery key dont exist. What should i do now?
Hi, there. We saw your message about having issues finding your BitLocker recovery key. Since you have us here, allow us to check this for you.
For us to be on the same page, can you confirm if you tried to locate your BitLocker recovery key by checking the steps here:
msft.it/6052YIY1E ?
Also, are you having issues with your device? If so, can you share with us the exact error message you are getting?
We'll wait for your reply.
Hello again. We hope you're doing good today. We're here to check if you still need assistance with your Bitlocker concern. Do you still need help? Let us know, and we'll be glad to assist you.
Hi, my laptop got locked after bios update. I tried to get bit locker code in microsoft account but I am not received any otp to sing in microsoft account...Please help
Hi, Rajkumar! Thanks for reaching out to us regarding you being unable to retrieve your BitLocker code. We know how important it is for you to gain access to your device especially if you have urgent work to do. Allow us to help!
To make sure we provide accurate recommendation to your query, may we ask you to answer the following questions:
1. May we confirm what version of Windows are you currently running in your system?
2. Are you getting any error message when logging in to your Microsoft account? If you can send us a screenshot of the error, that would be most helpful.
3. You mentioned you're not getting any OTP to sign in. Do you have access to the security information currently link to your account?
4. May we know what you have done so far to fix the issue? This is for us to avoid providing redundant steps that you have tried already.
Answering these questions will help us get a better insight on the issue. We look forward to your response. Have a great day and stay safe!
Hello again. We have not heard back from you. We're just checking in to see if you still need assistance. Feel free to message us back if you have further questions.
All the best.
@@MicrosoftCustomerSupport Just for confirmation, My number is active and received other message. Just microsoft otp not coming
@@MicrosoftCustomerSupport @Microsoft Helps Hi I have tried many times to access the bitlocker in microsoft account but I am not getting any otp to my mobile number. I have informed microsoft team also by phone call, but no help from there side. I am faced huge issue. Please take my complain as serious note...
@@MicrosoftCustomerSupportwhere we can send the message?
Everything was excelent
after entering the key from the given id it shows the same page again
I didn't received any code when I want try log in...tried many times...now what can I do?
Hello there, Sanowar. Thank you for bringing this issue to our attention. We appreciate your patience and effort in this matter, as the wait for the code will undoubtedly test your patience, and we are certain that this is not the experience we want you to have. Let's see what we can do together to solve this.
Your response was directed to our post about locating your BitLocker recovery key, which can be linked to one of your email accounts (personal, work, or school) and used when the device is first set up. You mentioned that you didn't receive any code when attempting to log in; does this mean that the account you're trying to access requires a security code to be sent to one of your security information, such as your recovery email address or phone number, in order for you to log in successfully?
If this is the case, the server's verification message may be delayed due to poor network reception, the carrier's network being unavailable, or an intermittent internet connection. To best assist you, we'd like to confirm the following information:
1. Which option you've selected to receive a code? Is it your registered recovery email address or mobile number/phone number?
2. Were you able to ensure that you selected an accessible piece of security information or entered it correctly when required in order to receive a security code?
3. Is the @accountprotection.microsoft.com domain already marked as a trusted sender (if you used your recovery email address to receive a code), and is the Microsoft sender not blocked to your mobile number (if you chose to receive your code via text message)?
4. Have you checked to see if the device you access your security information has a stable internet connection or signal reception to receive your code?
We'll wait for your response. Thank you. -Gen
Hi again, Sanowar. How's it going? Just checking in as we haven't heard any updates from you regarding your Microsoft account. We are here to continue to assist you if you still needed as our goal is to resolve your concern. If you do, please get back to us with the required information which we've asked previously.
We'll keep monitoring this case and wait for your update. Good day, and stay safe. -Gen
@@MicrosoftCustomerSupportstill tried but on one working.. I didn’t understand what is the main problem. Not for bitlocker key..I Didn't get. any verification code in my Microsoft account
No one working
no se podria hacer el video en castellano (español) para que mas gente pueda saber como hacerlo gracias
Microsoft can you please help me 😭. Just tell me what option I selected to store the key. I do not remember. I will send through any of my details u need to find this out.
Thank you for reaching out to us! We understand that you would like to know the options where to locate a BitLocker Recovery key. We're here to guide you the best we can.
To proceed, we need to verify a few details.
1. Can you tell us what message you get when you turn on your device? Does it show any advice on where you can locate your BitLocker recovery key?
2. Do you remember setting up or enabling BitLocker for your device? If yes, are you still using the same Microsoft Account used to set up the device?
3. Did you already try to visit this link: msft.it/6053efvxF and follow its recommendations to locate your BitLocker recovery key?
We will be expecting your reply. Keep safe!
Hello again! We hope you’re doing great upon receiving this follow-up message.
We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!
I never found the key. Stupid bitlocker setup
My favorite Os USED to be windows thanks windows, now im stuck with a useless 8gb ram i5 laptop. Truly innovative technology.
Hi there! Your issue with Windows caught our attention, and we'd like to apologize for not responding sooner.
We understand that it is currently stuck, which is not the experience we want you to have. Rest assured that we'll do our best to help.
Allow us to take a closer look, so we can assist you accordingly and effectively.
1. Can you confirm if you're encountering a BitLocker issue wherein you're being asked for a BitLocker recovery key?
2. May we know the version of Windows that you have?
3. Have you made any recent changes to your device prior to the issue?
4. What troubleshooting steps have you taken so far? This will help us avoid repeating the same methods.
We'll wait for your reply.
@@MicrosoftCustomerSupport Thank you for your assistance, I luckily managed to find the admin if the computer who then gave me the bitlocker recovery key, but thank you for your help. :)
We're glad to hear that you were able to find the admin, who gave you the BitLocker recovery key. If you have any other Microsoft-related concern, just to let you know that you are always welcome to contact us, and we'll be glad to help, Have a great day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60069gMSK
Thank you for your time, and we hope that you have a great day!
Thank u so much ❤
Microsoft why so much RAM being consumed on my computer just not helping me game
Thanks, I can’t do anything now because of BitLocker. Also, it won’t let me reset my $1000 gaming laptop. Whoever came up with this idea should be kicked out.
They should be sent to Gitmo and never heard from again. FuCK!
Bitlocker fosters technophobia.
I signed in my microsoft acc and did like your video but it said that No BitLocker recovery key found for this device. CAN You help me and tell me what to do
Hi, Lyly! We apologize for our late response. We saw in your comment that there was no BitLocker key when you signed in to your Microsoft account. Rest assured that we'll do our best to help you.
We'd like to know more about this so we can address all your concerns. Please answer the following questions to help us isolate the issue further:
1. Is this a personal or company device?
2. What is the exact error message you are getting?
3. Were there any changes made before you got the issue? Like a BIOS update or hardware replacement.
We'll wait for your reply.
Hi there! We're hoping that your Microsoft account concern is already resolved since we didn't hear back from you. If in case it's the opposite, then don't hesitate to let us know so that we can help you out further. Thanks, and have a great ahead.
Just wasted a half hour trying to figure this out on my school account when I need to have an assignment done for a huge presentation whoever made this idea should be burned at the stake I’m so mad right now
So I have to for,at my device…. What that actual fuck
Hey Microsoft it says on Microsoft website that "something went wrong" while accessing keys please help.
Hello there. Thanks for commenting, and apologies for the delayed response. We understand that you are experiencing an error message "something went wrong" when accessing the Microsoft website to get your BitLocker key. Apologies for the inconvenience, as we know how important it is to have your BitLocker recovery keys. Our engineers are already aware of this issue and rest assured that they are working diligently to resolve the issue as soon as possible. You can try accessing the site again after 24-48 hours. For now, you can try these workarounds. Please take note that you should try following them in order, and if the first one doesn't work, proceed to the next one:
1. Try accessing the recovery key at msft.it/60529gi1O.
2. Try accessing the link on a different device, such as a phone, laptop, or desktop.
3. Try accessing the link on different browsers like Chrome, Edge, etc.
4. Try to connect to a different internet connection, like mobile data.
We appreciate your patience and understanding.
I can’t access my computer without my bitlocker key when I try to access my microsoft account to obtain the recovery key the page has an error with a melting popsicle ,”something happened.Wait a bit, then try again if the issue persists “ PLS HELP!
Hello there! We can see that you need help locating your BitLocker key on your Microsoft account as you’re getting the “something happened” error. We’ll try our best to assist you.
Allow us to take a closer look into this, so we can assist you accordingly. To get started, please provide the following:
1. Are you using a personal or company device?
2. Have you made any changes to the device prior to being asked to enter the BitLocker? Such as a BIOS update or hardware replacement.
3. Can you confirm if you’re trying to access the following link to locate the BitLocker recovery key: msft.it/6059iw33z? If so, have you tried accessing it using another browser, device, and network connection to check if you’ll get the same error?
We’re looking forward to your response.
Hi. We're just checking in to ensure that your BitLocker concern has been resolved, as we have not heard back from you after we asked a series of questions to isolate it. Are you still having this issue? Please feel free to message us again if you need further assistance.
Thanks i lost everything
Changing to a Macbook because of this feature
filevault is better?
This video did not help however I kept mucking around and was able to get a recovery key in the system at first it was saying I cannot log in with personal account I have to use business or school and I have nither. Dont know what I did for the computer itself to let me access one but it did fingers crossed it works.
I have already logged into my Microsoft account and I see my device linked. But when I enter the link to see my Bitlocker ID. The URL doesn't load and just says there's a problem. Help me Microsoft!
Hi! Thank you for reaching out to us. We understand that you need help with your Microsoft account and with Bitlocker ID since the URL doesn't load and it's showing that there's a problem. We know how important it is for you to get this fixed; no worries, we are here to help.
To isolate your concern, we will ask a few questions:
1. Since when are you having issues with Bitlocker ID?
2. Can you send us a screenshot of the error you encountered?
3. Have you tried to use a different browser or try to use InPrivate/Incognito to check the link?
We will wait for your reply. Cathy
Hello. We hope today is going well for you. We would want to inquire again to confirm that we were able to help you as needed. We're hoping that everything has been resolved.
Please don't hesitate to contact us again at your earliest convenience if you require any extra help. Have a wonderful day! -Ken
Im trying access my recovery key, from my account, but it says "Try a different URL
We don’t have anything to show you at this link. Try searching for what you want, instead".
Hi, Nicole! Glad you reached out to us. We understand that you're having an issue accessing your BitLocker Recovery key from your Microsoft account. We appreciate that you've brought this to our attention and sharing us the error message.
Our Engineers are already aware of the said issue and currently working on a fix. Rest assured that they're doing their best to get this taken cared of the soonest possible time.
Thank you for your patience and understanding.
@@MicrosoftCustomerSupport For how long do i need to wait, im so tired of waiting.
We understand that you want to know when this will get fixed and you'be been waiting for this to get sorted out. Please know that we don't have the time frame yet since our engineers are still working to fix this.
Your continued patience and understanding are greatly appreciated. Have a good one.
I can’t get my recovery key since my security info needs to be updated in 30 days. I’m not waiting 30 freaking days to get my key. Can you kindly help with this problem please?
Hello, Sedoku. Thank you for contacting us. We know that you want to regain access to your account. However, updating your security information may take up to 30 days. Allow us to help you sort this out.
We won't be able to speed up the 30-day process unless you cancel the request.
When all security information is removed from a Microsoft account, the account is restricted for 30 days.
While we understand that this 30-day period may be inconvenient, it is necessary to protect and alert you in the event that the security information was removed by someone with unauthorized access to your account.
During the 30-day period, we will send notifications to the original security information, which could be a phone number or an email address. These notifications are sent to notify you that changes to your security information have been made.
Regards.
@@MicrosoftCustomerSupport I actually fixed my problem. Thanks
We're glad that everything works fine now, Sedoku. Should there be any other Microsoft-related concerns, please feel free to message us again. Keep safe and have a great day!
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60015zME9
Thank you for your time, and we hope that you have a great day!