I'm a 30 year dealership parts veteran. I am the poster child for this video. Yes. I talk to some of my wholesale customers that way. Yes. They give it back. Believe it or not, some people like to have fun at work. I don't talk to retail customers that way, although many of them might deserve it. Anyone who deals with customers on the phone will understand. And.... some customers will go out of their way to be polite and patient. Those customers get the best treatment and probably a discount. Until you have been in these shoes, don't bother making a bad comment.
I remember catalog’s and microfiche. When I came over to the retail aftermarket. They still had catalogs in the stores. For some reason so many employees wouldn’t go into them.
I worked same thing but outboard & boat parts, if you saw who buys & maintains their own boats you wouldn’t go out on the water, replacing Quint in Jaws would be the outcome.
Quality control should done a phone test. Barney fails and the next day they come in and fire his old ass. Not to mention this tool is a fire hazard to boot. District manager comes in and bounces his ass out the door.
While the video itself is quite dated, the message is totally relevant in today's market. Bad telephone etiquette will certainly have a negative impact on business.
![Blockbuster Training Video [1990] - Buster Sales Pt 2](http://i.ytimg.com/vi/-7JiQaKJcSc/mqdefault.jpg)
Every REAL parts guy with experience becomes Barney some day
100%%%%
I'm a 30 year dealership parts veteran. I am the poster child for this video. Yes. I talk to some of my wholesale customers that way. Yes. They give it back. Believe it or not, some people like to have fun at work. I don't talk to retail customers that way, although many of them might deserve it. Anyone who deals with customers on the phone will understand. And.... some customers will go out of their way to be polite and patient. Those customers get the best treatment and probably a discount.
Until you have been in these shoes, don't bother making a bad comment.
Almost scary how spot on this guy is. I didn’t have a problem with it, as long as they tell me the correct information and SEND THE PART RIGHT AWAY 😂😂
I see somehow this video has come into our lives haha
I work parts counter at a dealership. That 100% markup hasn't changed.
God that manager is so hilarious. This is painfully accurate.
I love everything about this
I say this dude knows what he’s doing. I’m not gonna knock success.
Why would the employee volunteer the location and directions to the store if the customer did not ask for the location?
sam losco for trailer park supervisor
Hopefully Wayne’s hemmoroids clear up and he can get back to work soon…
He still hasn't showed, at this point I'm very worried about Wayne
either way if his hemeroids don't get better or he has to work with Barney , it's going to be a pain in the ass!
i like him way he was kind of guy id deal with and he was right id reather pay more then buy junk and replace it 5 times
I remember catalog’s and microfiche. When I came over to the retail aftermarket. They still had catalogs in the stores. For some reason so many employees wouldn’t go into them.
This is gold!
It really helps me up at my auto parts store, thank you 👍👍
I love this older stuff
I would hate to work the parts counter. I don't know how you guys survive it
It's not easy, mostly we survive because of Alcohol.
alcohol
sometimes that can be me at my store
My girl always told me that the counter runs the auto parts store.
i just hope someone else picks up the phone...
At the ending they should play credits with " put a little love in your heart"
Fuck. I don't give a shit about phone personalities because they didn't make the part.
I just want the part now and don't care what it costs. LMAFO.
Yo parts
yo parts!
I worked same thing but outboard & boat parts, if you saw who buys & maintains their own boats you wouldn’t go out on the water, replacing Quint in Jaws would be the outcome.
Waiting for Bart to call in
Canadian Tire TODAY
🤣 I'm going to Auto Action next time. This company CarQuest has parts fresh off the boat but don't have Auto Action prices
Is the first guy the same dude on the eBay motors commercial?
Quality control should done a phone test. Barney fails and the next day they come in and fire his old ass. Not to mention this tool is a fire hazard to boot. District manager comes in and bounces his ass out the door.
#freebarney
thx
I am Sheldon Cooper.
The mark up on parts is ridiculous
I just came
Back when carquest was something before nazi Advance bought em out
LMAO
It’s not yo parts it’s auto parts but it’s the way he saids it
No, he’s actually saying yo parts.
664
😂😂 I
While the video itself is quite dated, the message is totally relevant in today's market. Bad telephone etiquette will certainly have a negative impact on business.
Will it, though? Lol
@@CloudfeatherRusticWorks No where near as much as a non-intuitive website. And let's not forget the most important factor of all, price.
who came here from the chadtronic subreddit
Someone needs to send this to him RIGHT NOW.