Vodafone are not very flexible when to comes to renegotiating your contract. The only way to get the same deal as a new customer is to, essentially, become a new customer! Your existing connection will be cut and then you will have to be reconnected on same day (also you receive new modem-router etc). The problem with this is that YOU WILL LOSE LANDLINE NUMBER as your existing number is associated with existing account and not available for your NEW account! I believe the situation is similar with BT.
@@topfuelteddy Actually things have moved on since I posted that. I did nothing continuing to pay about 32 gbp per month then vodafone offered new upgrade deal with new modem (THG3000) which comes with two phone ports built in (along with the four ethernet ports) at around 25 gbp. So went with that keeping my original landline number but now digital rather than copper.
I had Vodafone Fibre 2(up to 76mbs) for over 3 years now no issues whatsoever, great customer service, the only downside vs BT is Wi-Fi signal is not as strong but really close.
Got a Pro GigaFast 900 plan last year. Internet connection always gets disconnected and download speed is mostly around 40-50 Mbps. When i talked to the customer service about the ongoing issue they said i should be happy with the current Mbps im getting. Switched to something much better this month no issues so far
It seems their complaint system has a gate keeper. That is to say the 'expert' tweeks things and gets things going and says we can't progress the complaint while its working and then the say give it 24 hours to settle down and you guessed it - it fails again. So i would suggest that their complaints would be much higher than published if they allowed them through the gate keeper system
14% increase 9 months into 24 month deal, not mentioned in the advert price and will have an increase each year not clearly stated in the advert. Now down completely thanks for nothing 🙁
When broadband didn’t connect as promised I complained on phone and was asked to get my screwdriver out and try and do their job and so having them save money employing Openreach…everybody laughed when I told them even the Openreach engineer when he had to be employed to solve the problem next day.
They will have asked you to get your screw driver to remove the faceplate from your open reach socket to connect to the test socket. As if they’re gonna send someone to do that for you 😂 get ya screw driver out and stop winging about something you know nothing about ya melt looool
Don't do it, I changed from Virgin Media, and now none of my 2.4 equipment work now, as they stupidly restricted the ability to split SSID channels, which means my blink door bell and lights do not pick up the WIFI... Saying that, nice review.
Do you need a phone line for Vodafone? I’ve had enough of Virgin, really not fit for purpose and terrible customer service. I’m looking for broadband only. Oh, and thanks of all the videos, great help!
You will need to pay for line rental with Vodafone (included in the monthly cost) as is the case with most providers unfortunately. When some providers like BT offer broadband only, basically what they're doing is charging you extra to activate your landline if you want to use it. Vodafone doesn't do this.
Ahahha, my dad just cancelled 5 virgin mobile contracts. Virgin and O2 is legit a joke… we stil have virgin broadband but virgin mobile is a joke with their prices
I’d be interested to know your thoughts on the new Vodafone 6E ultra hub that you can now get from them I’m trying to find out as much as I can about it but there aren’t many reviews out there currently
It's not a bad bit of kit, most providers aren't offering WiFi 6 compatible routers at the moment, and the way the 4G backup is integrated is quite smart. We haven't personally tested it, however.
Im looking to move from virgin to vadafone. I have my wired connected behind a media wall. And the wiring runs behind a row of cabinets would i need new wiring?
It depends how long ago your address had an Openreach connection in place (if ever). Vodafone should be able to sort it out free of charge in most instances.
Their performance should be the same but BT's customer support is typically a bit better. Their Full Fibre plans are also on sale at the moment, click through from this page to get the best price plus cashback: broadbandsavvy.com/bt-deals-for-new-customers/
Vodafone took two weeks to tell me they had a technical error when I chose a broadband contract no email just a random call on a Saturday to say they couldn’t complete the order due to technical issues I had an email to confirm my contract had been set up but when I asked them to confirm by email that the contract had been cancelled through their own technical issues they assured me they would send an email but didn’t receive anything so tried calling them but had a automated message saying they are having technical issues it’s enough to put me off them now 😞
@@broadbandsavvy funny you say that I think the lady on the phone was..what’s going on then?? They did not tell me exactly what the technical issues were
@@1987jugernaut Most providers resell BT's network, which is called Openreach. Providers like to blame Openreach for issues, even though they are responsible. It could be that there is an issue with Openreach at your address that most major providers are unlikely to want to go into bat for you to fix. If this is the case we would recommend a smaller provider like Zen, they are more likely to be helpful and tell you what's going on.
Thanks for the video 👍. With the 910 package are they able to utilise a redundant Virginmedia 1 meg broadband line that runs to the outside wall of the property? My driveway is block paved, so there’s no way to run a new line from the pavement and having seen the Virgin cable when the old driveway was taken up, half of it isn’t even in protective sleeping/trunking, so there’s no way for Vodafone to push their own cable through it. There are no overhead services, so no way to run a new cable that way.
@@shaun101shaun Thanks. Yes, unfortunately I’ve been told by other providers that Virginmedia specifically forbid anyone else from using their cables, but something to certainly bear in mind when we move.
Would you recommend BT over Vodafone for reliability? I will need consistent WiFi for remote working (including calls) and also for gaming/streaming. Thanks 🙂
So in broad terms they should be similar since they both use Openreach. However we are currently on BT and it's been reliable, and their customer service has been great. Read more about this here: broadbandsavvy.com/bt-fibre-1-broadband-review/ If you're split and the price is the same, I'd probably learn towards BT.
Broadband from Vodafone is garbage, wasn't even working today 😂, with all their adverts being rammed down your throat saying how big and great it is , nope!! It's terrible. Stay away from the crap. That's my review lol
Not true most are 18 months. This video fails to mention CPI increases as well and no mention of how if Voda mess up which many reports of this happening you receive no compensation on CityFibre.
@@marcse7en you cant compare social tariff this is not available to everyone also is a special thing. BT deals better anyway for social tariff plus you get call package and far better router.
Good information, delivered by a good-lookin' guy! 👍😜🤣 Although a smile wouldn't go amiss! ... What? Don't hate on me! It's discrimination! 👎🤣 ... Haven't you heard of gay Internet users? Where's your sense of humour? 24 month contract? ... I've just signed up for a Vodafone Social Tariff (38 Mbps, Full Fibre, £12 per month for 12 months) ... It's so cheap, it's practically FREE! If you're on certain benefits (e.g. ESA or UC), you may be eligible for a Social Tariff! It's worth looking into! Merry Christmas everybody!
@@broadbandsavvy my voip adapter was due yesterday between 8am -6pm ..still waiting..Can't log onto My Account to check tracking..Still No phone service...
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View the latest deals 🔥 on Vodafone Broadband: broadbandsavvy.com/deals/vodafone/
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Vodafone are not very flexible when to comes to renegotiating your contract. The only way to get the same deal as a new customer is to, essentially, become a new customer! Your existing connection will be cut and then you will have to be reconnected on same day (also you receive new modem-router etc). The problem with this is that YOU WILL LOSE LANDLINE NUMBER as your existing number is associated with existing account and not available for your NEW account! I believe the situation is similar with BT.
Same with sky too
@@topfuelteddy Actually things have moved on since I posted that. I did nothing continuing to pay about 32 gbp per month then vodafone offered new upgrade deal with new modem (THG3000) which comes with two phone ports built in (along with the four ethernet ports) at around 25 gbp. So went with that keeping my original landline number but now digital rather than copper.
@@ynyslochtyn Good deal then , did they install fibre to the property ? .
@@topfuelteddy I've to FTTC. FTTP not yet available in area. No doubt vodafone will pester me to install it once it arrives.
@@topfuelteddy I have FTTC. FTTP not yet available in area, but no doubt vodafone will pester me to install it when it is.
I had Vodafone Fibre 2(up to 76mbs) for over 3 years now no issues whatsoever, great customer service, the only downside vs BT is Wi-Fi signal is not as strong but really close.
It might be worth asking them for their new router - it's quite good (has WiFi 6E).
@@broadbandsavvy is not worth the 14£ a month difference.
Buy any Wi-Fi 6E router outright.
Got a Pro GigaFast 900 plan last year. Internet connection always gets disconnected and download speed is mostly around 40-50 Mbps. When i talked to the customer service about the ongoing issue they said i should be happy with the current Mbps im getting. Switched to something much better this month no issues so far
Who did you switch to?
Terrible comment to be made. I was about to switch but think I’ll pass
Don't they have a minimum guarantee speed of 455 Mbps?
yes he's just waffling@@pyracurse
what package were you on?
It seems their complaint system has a gate keeper. That is to say the 'expert' tweeks things and gets things going and says we can't progress the complaint while its working and then the say give it 24 hours to settle down and you guessed it - it fails again. So i would suggest that their complaints would be much higher than published if they allowed them through the gate keeper system
14% increase 9 months into 24 month deal, not mentioned in the advert price and will have an increase each year not clearly stated in the advert. Now down completely thanks for nothing 🙁
Yeah only thing keeping me from choosing them the product is good customer service is trash.
It's clearly mentioned in the contract
When broadband didn’t connect as promised I complained on phone and was asked to get my screwdriver out and try and do their job and so having them save money employing Openreach…everybody laughed when I told them even the Openreach engineer when he had to be employed to solve the problem next day.
They will have asked you to get your screw driver to remove the faceplate from your open reach socket to connect to the test socket. As if they’re gonna send someone to do that for you 😂 get ya screw driver out and stop winging about something you know nothing about ya melt looool
Did you get your screwdriver out?
@@1987jugernaut yep.
Don't do it, I changed from Virgin Media, and now none of my 2.4 equipment work now, as they stupidly restricted the ability to split SSID channels, which means my blink door bell and lights do not pick up the WIFI... Saying that, nice review.
Do you need a phone line for Vodafone?
I’ve had enough of Virgin, really not fit for purpose and terrible customer service.
I’m looking for broadband only.
Oh, and thanks of all the videos, great help!
You will need to pay for line rental with Vodafone (included in the monthly cost) as is the case with most providers unfortunately. When some providers like BT offer broadband only, basically what they're doing is charging you extra to activate your landline if you want to use it. Vodafone doesn't do this.
Ahahha, my dad just cancelled 5 virgin mobile contracts. Virgin and O2 is legit a joke… we stil have virgin broadband but virgin mobile is a joke with their prices
😂 Good luck trying to cancel virgin, took me 10 hours.! When you phone hit 1,4,4 in sequence when asked gets you through to cancel team. 👍
It was good last 17th month, just done a test and I'm getting 18 to 32mb on 100mb package, not happy!
Worth noting that another downside is that their speeds aren't symmetric.
I’d be interested to know your thoughts on the new Vodafone 6E ultra hub that you can now get from them
I’m trying to find out as much as I can about it but there aren’t many reviews out there currently
It's not a bad bit of kit, most providers aren't offering WiFi 6 compatible routers at the moment, and the way the 4G backup is integrated is quite smart. We haven't personally tested it, however.
Switched to them from Shell and regret it. My Xbox barely connects since I switched.
Avoid Vodafone if gaming
I have the same problem, I have to restart the Xbox multiple times to get it working and I get random lag spikes even on 900mbs
Correction they own gigaclear not city fibre
They use city fibre now
Im looking to move from virgin to vadafone. I have my wired connected behind a media wall. And the wiring runs behind a row of cabinets would i need new wiring?
It depends how long ago your address had an Openreach connection in place (if ever). Vodafone should be able to sort it out free of charge in most instances.
trust me,you do not want to switch to vodafone.
@@KrabsTheEgg what would you recommend
Would you recommend bt full fibre 900 or Vodafone full fibre 900 for performance and consistency?
Their performance should be the same but BT's customer support is typically a bit better. Their Full Fibre plans are also on sale at the moment, click through from this page to get the best price plus cashback: broadbandsavvy.com/bt-deals-for-new-customers/
Neither dude, it sucks. Wasn't even working this week!
Mine is buggy and the booster keep turning off
Vodafone took two weeks to tell me they had a technical error when I chose a broadband contract no email just a random call on a Saturday to say they couldn’t complete the order due to technical issues I had an email to confirm my contract had been set up but when I asked them to confirm by email that the contract had been cancelled through their own technical issues they assured me they would send an email but didn’t receive anything so tried calling them but had a automated message saying they are having technical issues it’s enough to put me off them now 😞
Interesting, have they said what the issues are? We are interested if they are trying to blame Openreach or not.
@@broadbandsavvy funny you say that
I think the lady on the phone was..what’s going on then??
They did not tell me exactly what the technical issues were
@@1987jugernaut Most providers resell BT's network, which is called Openreach. Providers like to blame Openreach for issues, even though they are responsible. It could be that there is an issue with Openreach at your address that most major providers are unlikely to want to go into bat for you to fix. If this is the case we would recommend a smaller provider like Zen, they are more likely to be helpful and tell you what's going on.
@@broadbandsavvy thank you
Thanks for the video 👍.
With the 910 package are they able to utilise a redundant Virginmedia 1 meg broadband line that runs to the outside wall of the property? My driveway is block paved, so there’s no way to run a new line from the pavement and having seen the Virgin cable when the old driveway was taken up, half of it isn’t even in protective sleeping/trunking, so there’s no way for Vodafone to push their own cable through it. There are no overhead services, so no way to run a new cable that way.
It should be possible - you'd need to book an install and get an Openreach engineer over to say for certain.
Unfortunately Virgin use their own cables so unlikely any other provider would be able to use
@@shaun101shaun Thanks. Yes, unfortunately I’ve been told by other providers that Virginmedia specifically forbid anyone else from using their cables, but something to certainly bear in mind when we move.
I’ve literally just taken a 12 month contract with Vodafone at £12 a month 32mbs
Is that one of their social tariffs?
How?
@@Medea007 It would most likely be a social tariff - you need to be on benefits (such as Universal Credit) to access them.
Is the Vodophone phone number a secret?
Would you recommend BT over Vodafone for reliability?
I will need consistent WiFi for remote working (including calls) and also for gaming/streaming.
Thanks 🙂
So in broad terms they should be similar since they both use Openreach. However we are currently on BT and it's been reliable, and their customer service has been great. Read more about this here: broadbandsavvy.com/bt-fibre-1-broadband-review/
If you're split and the price is the same, I'd probably learn towards BT.
I`d recommend a messenger pidgeon over vodafone.
When will we get 5g in Mumbai area
मालूम नहीं ।
The 4g backup, Is it unlimited data or limited? Also does it have a cap on it? if it is limited.
It's limited to 50GB per month I believe.
Do I need a physical landline phone for the full fibre broadband or will I be able to use Vodafone's broadband without the need for it?
No
Robinson Paul Brown Brian Rodriguez Eric
The most unreliable ISP I have had the displeasure of using in my entire life. Absolutely useless
you forgot to mention random routing changes
Tried to get the essentials (social tariff deal) got sent a email telling me someone wold get back to me in up to 5 days 2 months later...Nothing!
Best broadband in India attractive plans
Broadband from Vodafone is garbage, wasn't even working today 😂, with all their adverts being rammed down your throat saying how big and great it is , nope!! It's terrible. Stay away from the crap. That's my review lol
What speed did you get?
Where are you based
most are 24 month anyway no biggie.
Plus, if you need out of the contact you just say you're moving abroad or somewhere with no coverage.
Not true most are 18 months.
This video fails to mention CPI increases as well and no mention of how if Voda mess up which many reports of this happening you receive no compensation on CityFibre.
My Vodafone 38 Mbps Full Fibre Social Tariff for £12 per month, is a 12 month contract! ... Most are 18 in my experience!
@@nicmonberg5974 Exactly what I commented, most are 18 months, but mine is 12!
@@marcse7en you cant compare social tariff this is not available to everyone also is a special thing. BT deals better anyway for social tariff plus you get call package and far better router.
Good information, delivered by a good-lookin' guy! 👍😜🤣 Although a smile wouldn't go amiss! ... What? Don't hate on me! It's discrimination! 👎🤣 ... Haven't you heard of gay Internet users? Where's your sense of humour?
24 month contract? ... I've just signed up for a Vodafone Social Tariff (38 Mbps, Full Fibre, £12 per month for 12 months) ... It's so cheap, it's practically FREE!
If you're on certain benefits (e.g. ESA or UC), you may be eligible for a Social Tariff! It's worth looking into!
Merry Christmas everybody!
Are you on commission? 😁😁
Are you on cocaine?
It's shit. They keep lowering my speed.
Vodafone is shit , I really regret going with Vodafone.
They are the worst in the UK.
What happened?
They can't be as bad as TalkTalk! 👎🤣
I agreed. Sh*t support too.
Went ahead and got Vodaphone anyway....so far Not good
What happened?
@@broadbandsavvy my voip adapter was due yesterday between 8am -6pm ..still waiting..Can't log onto My Account to check tracking..Still No phone service...
What speed did you get?
Where are you based ?