Service Characteristics of Tourism & Hospitality

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  • Опубликовано: 24 дек 2024

Комментарии • 10

  • @angelobovida6707
    @angelobovida6707 3 года назад +1

    Angelo Jay Bovida- BSHM 3A
    Intangibility-intangibility means the inability of a consumer to preassess the value of using a service.
    For example suppose you buy a plane ticket online but have no idea how you'll get there. At best, you rely on the airline's assurance that your flight will be an unforgettable experience.

  • @kriza6944
    @kriza6944 3 года назад

    Kriza Mae A. Ratio
    BSHM 3A
    One of the example in perishability is airline flights. When someone booked a ticket on a specific date and time but he suffers from sickness and not able to travel, the ticket expires and cannot be used on the other day.

  • @glaizal.guevarra7883
    @glaizal.guevarra7883 3 года назад

    Glaiza L. Guevarra
    BSHM 3B
    Service inseparability is a notion that asserts that services are created and consumed simultaneously and that they cannot be separated from their suppliers.
    Example: The consumer must be present at the Hotel at all times as a paying guest to receive a pleasant and clean room with amenities such as TV, room delivery, and other hotel services such as sports, gym, tennis, and other similar activities. These services cannot be detached from the hotel and used at a later time.

  • @loisrealingo3915
    @loisrealingo3915 3 года назад

    Lois France A. Realingo
    BSHM - 3A
    Variability is one of the service marketing characteristics that imply that the quality of services depends on who delivered it and when, where, and how it is being delivered. Cite for example, the service that SM - Jollibee provides is different from the service that was provided by Pacific - Jollibee. These changes occur because each branch has its own set of employees possessing different skills, knowledge, and attitude which may affect the way how they execute the service.

  • @crishamaejardenico7864
    @crishamaejardenico7864 2 года назад

    Thank you for this vid Sir.

  • @karylleolase386
    @karylleolase386 3 года назад

    Karylle Mae A. Olase
    BSHM 3A
    Inseparability is the connection between the employee and customers.
    Example: Jollibee and the customers, the reason why there's so many people that are loyal to them despite the negative feedback they are getting, is because of the connection between the taste of food to the customers. Even if you go to other restaurants or fast food chains, you cannot change the fact that you miss the food that was served in Jollibee. It's about the connection that you build towards certain product.

  • @kathleenramos2001
    @kathleenramos2001 3 года назад

    Kathleen Ramos
    BSHM 3A
    Example: Hotel services, it is a intangible which is tangibilize by giving a customer experience. It is where the services takes place.

  • @toniaidinesatoquia2226
    @toniaidinesatoquia2226 3 года назад

    Toni Aidine L. Satoquia
    BSHM - 3B
    One example of intangible or intangibility is Cultural experiences such as a traditional festival.
    We do not know the quality of the product unless we have experienced it.

  • @realynbanal2937
    @realynbanal2937 3 года назад

    Realyn M. Banal
    BSHM - 3B
    Variability, for example I always eat at Exo restaurant for the reason that they have excellent food and service, however I experienced poor customer service on the next day i visited the aforementioned establishment.