NYC restaurants sued over gratuity: Is a tip required?
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- Опубликовано: 17 июл 2013
- In New York City, gratuity is customary, but not mandatory. However, some popular restaurant chains are adding gratuity to all bills, no matter the size of the parties and restaurants are being sued for damages totaling $5.5 billion. CBS News correspondent Terrell Brown reports.
Businesses should pay their employees not customers.
I never tip
I'm a server. I 100% agree with you.
EXTRA T H I C C not all a factory owner in County Durham sold his factory and paid off the mortgages for the employees who were with him from day 1.
Braj Im a high level manager for a major chain restaurant I can assure you that you've heard of that tested doing away with tipping and paid the servers $14 an hour instead. The feedback from both employees AND customers was not good. Bad servers that didn't make good tips were ok with the change, but the good servers that were amazing hated it. It was a major pay cut and they all left the company leaving our chain with mediocre to bad servers which directly effected the guests experience. Not only that the servers now had no incentive to go above and beyond for the guest which resulted in mediocre to bad service because they made the same amount on their paycheck regardless if they gave you good service or not. Customers in the store and online complained in mass as well and voiced that they would much rather tip for better service. On top of that to negate the cost of higher wages being paid to employees by the company they had to increased the price of the food on the menu so in the end the customer paid the same, a lot of times more, than if the prices were lower and they left a tip. It didn't work for either side. Needless to say they reverted back to lower menu prices and allowed tipping again pretty quickly. It only lasted about 4 months. If you don't want to tip a stranger for waiting on you hand and foot during your meal go eat at McDonalds or your mothers house. With that being said your tip should always reflect the service you get. And for the love of God don't stiff your server just because the food took a long time it's not their fault.
Boom I Gotcha ok so why would you have bad servers on your staff in the first place then? Plus most servers don't wait on you hand and foot like your royalty so don't act like that's what all of them do. But for those who do give that little extra to make sure your comfortable while your there I do tip and have no problems with that. I was at a applebees carry parking spot waiting for my meals to be brought to me when it started to rain really bad. I wasn't about to let an employee walk out in the rain just to deliver my food to me but as I was putting on my jacket to go inside and pay and pick up my food an employee with just their uniform on came out in the pouring rain just to give me my order. I thought that was very nice of him and went back inside and tipped him 20$ just for taking me my food. I'm not rich by all means but stuff like that I think does deserve some recognition.
...if the "tip" is mandatory, it is not a "gratuity". Raise your prices on the food and pay your hired help instead of shaking down your customers.
you're right it's not a gratuity it's a service charge with a name to trick people into thinking it's a tip.
cause people don't like having to pay higher prices for food or service charges.so they have to disguise it by calling it a gratuity.
Amen, Boris👍👍
It’s not mandatory. Did you even watch the video? The restaurants, and the law, clearly state that diners have to option to add or deduct some or all of the gratuity if they choose.
The government forced restaurants to give their employees a minimum wage instead of tips, so now customers give less or don´t want to give any tips and the restaurants have to include tips in their bills because the waiters still expect tips next to their wage. The government is shaking down the restaurants which forces the restaurants to shake down their customers. The main reason I tip waiters is because they don't get a normal wage and have to live on tips, but if they are paid a wage than I have no reason to give a tip.
@@HammerheadGuitar The restaurant is required to pay the employees minimum wage if their tips don't equal to that amount. I've done jobs that are more physically demanding and dirtier than what a server does and I never got a tip. I don't understand why servers deserve this special privilege.
In Japan the food is cheap and the service is good. Customers don't tip waiters and they aren't expected to because the waiters are sufficiently paid by their bosses. Why don't American restaurants just pay their waiters a proper wage instead of demanding a tip? The food's already overpriced anyway...
True, tipping in Japan is considered very rude. Its saying you don't earn enough money in your job.
In America, its also saying you don't earn enough money in your job, but here, it's just the truth.
I was born and raised in Japan but in my perspective tipping is not considered as rude. Most ppl won't take it nowadays but we actually had the culture of tipping back in the day when the service is superb and personable. Just it's not common anymore due to a systematized service industry and lack of patronage. It's just a way of showing appreciation. Not all Japanese know about our tipping culture, but there were specially for entertainers, sometimes, servers and chefs. Now I live in the states used to being a waitress in both countries, I think it's cool that you can earn more if you really try to be good. I used to get a double or even triple the amount that I would get in Japan with same hustle. I also feel the servers are much more appreciated here in the states, I hate the fact Japanese tend to be very arrogant and ignorant to the ppl who serves them. On the other hand, of course it's a problem that the owners don't take their responsibility to pay their employees livable wage. But how much is the proper/livable wage? $12/hr after taxed is barely enough to pay rent in the cities like NY. Many restaurants may lose their business to feed all of their employees without raising price. Do I want to pay like $30 for a lunch? Nope. Pros and cons...
showing the harsh reality of americans despite the country supposed is hailed to be the richest. 🤦♂️
Nick Patella because that includes paying minorities a living wage. With the educational system the way it is they don’t really need to do so as that keeps them in check
The word "gratuitous" LITERALLY means unnecessary
Lol
Here's a Tip... pay your staff a living wage!
By eliminating the tip the waiters take home pay drops.
Here’s a tip make the restaurant your already paying give them a living wage
The waiters dont want a living wage. They want tips, then they can make $50 an hour.
The notion of tipping in the beginning was more like a bribe you would give somebody to get better service or perhaps get a better table. Restaurant owners figured that they could get away with paying some of their employees less money by having the customers make up the difference.
You mean, like in most parts of the world?? I agree
If you have to pay it, it's not a tip. Tipping is giving away money optional. I can't believe I have to say this.
sound6584 It is actually fraudulent and criminal to extort money from people by presenting a demand for payment of generosity. It has become so ridiculous now that soon, even beggars on the street will issue legal proceedings against passer bys who fail to donate money to them because they feel entitled to be given financial rewards for just being there.
It's not a tip, it's way worse.
That's my problem with this. I always tip, at least 18%, so I really wouldn't mind this but if it's included and required seems like a lot of servers might not see this as their tip and expect more.
sound6584 not to mention most business steal tips from their employees!
sound6584 It is optional. Watch the video. Customers can add or subtract from the suggested tip.
Time for the United States to get rid of tipping. Restaurant need to pay 💰 there a living wage. It is not customers responsibility to pay there salary.
This comment is so dumb. All restaurants would just increase how much they charge by 20%. It's the same thing.
If people like tipping so much we should expand it to every job so now you get to tip your cashier, mailman, flight attendant, bus driver, insurance agent, etc. Oh its only good for waiters as somehow their wages cost much more and everyone elses wages.
Flatts THAT WOULD BE WAY BETTER
Seth, I agree with you👍👍👍
Flatts, your comment is so dumb, either way you're paying additional 20%, I would rather pay 20% included in the price than paying 20% tip at least I know what I'm paying for up front
Same at some concerts I bought a $8 water and they expect me to tip 15-30% . Downright crazy for them turning around to grab a water and handing it to me
Tipping is optional. If it’s automatically included, then that’s a fee/tax.
Eric P as a European when I was in USA that was very confusing
The video clearly says that diners can deduct the entire amount from the bill if they choose.
watch 2:11, it isnt optional if its already on the bill
Xx it's on the bill but you as long as you pay the food total you're good. That makes it optional.
In the Philippines the tips given by tourists and others is for charity
Tipping al together should just be removed... honestly, it used to be a way costumers showed gratitude to their server but now it’s become an obligation and it’s annoying.
Originally it was the customer bribing the waiter to bring their food out faster, and during the Great Depression (or maybe some other repression I’m not sure) restaurant owners started telling people to tip so they could get away with paying their waiters less
Or is it that Americans have become selfish tightwads?
@@shanedancer3895 thats not true at all. Tipping servers started as a way for business owners not to have to pay their former slaves that were then considered lawfully free.
Can you give me a source? Everything I'm finding says it originated in the 1800s in Europe to bribe the servers to bring the food out faster and it was LATER embraced by railway operators to get recently freed slaves to work just for tips.
That was based on some report a woman wrote that was immediately debunked. She said Pullman service workers had to work for tips only but in reality they got a decent base bay for the time.
What has happened is...tipping is an American joke. A lot of places in the world do not tip like the ridiculous Americans. People from other countries come here, open a business and know they'll get tipped. My dry cleaners have a tip jar out now. The you serve yourself yogurt shop has a tip jar out and a mandatory tip added to the screen if you sign with a card. Starbuck employees want you to tip for pouring a water. The last seafood restaurant I ate at in Snohomish, Washinton now adds on a gratuity for kitchen staff, line cooks, dishwasher,, you still tip the server. STOP THE MADNESS !!!
I remember when I put 0% tip at a yogurt shop near my area the employee looked at me in disgust. And I was just thinking “what? I had to go out and get the stuff myself what am I tipping you for?”
But but i make 2.13 a hour bc im to fing stupid to ask for a decent wage so im passing my stupidity on to you customers --- very american waiter ever
Do the cooks get tips? The busboys? They're working hard too. Why do waiters only get extra money?
It's because business refuse to pay them properly.
There's nothing special about being a server. It's a job like every one else.
Tipping is just a scam for business not to pay their employees properly.
Busboys do get tips and food runners. I am a server and I have to tip them out a percentage every night for their help.
Businesses that take in tips for employees are very tempted to skim off the top, cooking books to conceal the theft. Prove me wrong.
@Lily Popz they dont need to tip
@Lily Popz gladly
When I was a waiter I had to tip out the busboys and bartenders. The cooks made a good wage and we weren't required to tip them. Now that I am older I realize how much a company takes advantage of the tipping culture. I am very much against it. Oddly, I made really good tips and I was the worst waiter ever. I was from a farm and moved to the city and the city people loved watching me be embarrassed and mess up since I was so naive. My coworkers hated me since I made more than them and they did a MUCH better job than I did. Management couldn't understand it either. All in all it is a strange popularity contest with the regulars.
What pisses me off is that they have gratuity added and they still have tip option.
once i accidentally double tipped and it ended up being something like 50% after, i never went back to that place again
This is in New York. 18% is on the low end of acceptable here. 20% is the norm. 15% is hella rude.
We have a City income tax in addition to State and Federal. So we have already applied your logic. And there's a saying here. "If you can't afford to tip, you can't afford to eat out." And, no, it's not mandatory, but we have collectively decided that 20% is the norm here.
Realistic Man Given I live in New York and you don't, I don't think you have any standing on what I know about my own city. California is a big state. Are you in L.A.? Or somewhere over the mountain? Because I'm not speaking for upstate New York, but the City. And Chicago ain't New York either, so I don't even know why you would bring that place up.
Realistic Man LOL! Oh, I invest. Started in 2010. How are yours doing? Very well I assume. Doesn't take a genius to make gains in this market. I personally prefer a mix of Vanguard small, mid and large cap index funds (VB, VO, VV respectively), but also don't mind getting into some of the more volatile tech stocks. Square went up 10% yesterday. Apparently, they are getting into payroll. But I feel one has to be careful in the money transfer stocks as they can get overtaken pretty quick. My best so far in Netflix (in the green 1,025% since I bought it), but that could tank at any moment. But I'm not that heavy in, so I'll stick with it. Even at a compounded interest of 10%/year, 18% to 20% in tip isn't going to have a real affect on your portfolio. But eating out, that's something that can really affect your monthly bottom line. I mostly eat at home myself.
its an american problem. no country forces you to tip.
they kind of do.just the tip is included in the food cost.
Denis Ho -
I know you've never been to Paris, France. LOL
Some restaurants in other countries will ban you if you dont tip
What countries?
In my country, waiters get a full wage and do not need tips, they only get tips as an added bonus for good service, the way it should be, American businesses and companies re such skinflints.
I was at Disneyland last month, and my friend and I were charged automatic gratuity at one of the restaurants. I’ll just not tip from now on whenever that happens.
Wow. Might be the first cool lawyer we've all seen.
This just makes it where you can get crappy service and the waiter/waitress will still get there tip. NOT COOL
it's optional
True, but so is the flip-side. Great service and no tip. Which would you rather have?
how about someone just doing they job they get paid to do without expecting "EXTRA" money to do the job!
I was asking for his thoughts. One of the things that intrigue me most is how people can think so one-dimensionally. I was simply having him attempt 2-d thinking. Did I ask for too much? Note: Notice how I never actually stated my personal thoughts on the matter.
Jesus Faith Fun fact, they get paid well under minimum wage, tips are how they are paid.
Just pay them a reasonable hourly wage and just raise prices.
every time restaurants in the us have tried to do that it has failed miserably.
cause costumers like to control their service and waiters make more in tips.
That only works if everyone does it across the board (like in Europe). However, I don't think that will work in the US sine all it takes is a handful of places not to do it and undercut the ones that did. :/
Either way you are paying so what is the difference? I think they should add 20% to all bills and just call it a service fee. Then normal people won't mind cause thats what they do anyway and classless people will be forced to pay decently or stay home. And stay home sounds fine because the classless people always complain and leave a mess anyway!
@@starandfox601 WILL WORK NOW POST COVID TEE HEE, you see how our GOV and FBI CIA work, lol they spy, they learn, they prepare and then they unleash agendas lol
Just pay restaurant staff properly.
In europe tipping is looked down upon.
Dizzie -- you never heard of the two phrases " Service Compris" and "Service non-Compris"? This has changed with the new laws in France but you knew going into the restaurant if the gratuity was included in the bill or you needed to add it yourself. Places would post their menu outside and you would look it over and if it was Service Compris or not. Did this place give notice of their policy before you walked in? I personally hate the whole tipping thing. Charge enough for your food so you can pay your employees a decent wage.
I live in the Netherlands and I've been to lots of other countries in Europe, but never in my life have I seen a place where a generous gesture such as tipping was looked down upon.
Dep
Europe is not one big country you know.
Pretty sure thats what I said.
This is not Europe. They also charge you a buck or two for regular drinking water.
Yeah this happened to me at a local restaurant. What annoys me the most was the audacity to give them selves more than the standard and 15% tip. It was like an $80 meal for two so I didn’t really check what I was paying for before I signed and I did a 20% tip on top. Once I realized I had to call and they did fix it, but what a mess. We then had to decide if we wanted to remove the 18% tip they charged or the 20% tip I left 🙄
"convenience for our guests"
So it's more convenient to pay 18% more for your food before you even know if you've had stellar or shifty service? Isn't tipping supposed to express how good a job you thought your server did?
pjamese3 if you have to ask, you know the rest
pjamese3 I've never worked as a server, but as a guest, I would find that to be convenient. It's one less step to worry about (no, calculating gratuity isn't hard, but it's still convenient not to have to worry about it). The video did make it clear that a guest could ask/demand to have the gratuity removed, so I don't see why there is a problem.
pjamese3 Not at all. The whole point of tipping is so that restaurants don’t have to pay their workers a fair wage. You don’t give a tip to a cashier at a clothing store because clothing stores have to pay their workers a fair wage.
Servers have nothing to do with if u like ur food we take care of y'all and deserve 20% if u can't afford 20% then stay home and cook... Wow there is a smart thought!!!
I'll pay my servers $15 and hour and triple the cost of everything on the menu to compensate.
This is ridiculous, people give tips out of courtesy, not because it is required. if restaurant owners want to raise menu prices, they should do so straightforwardly, not like this.
all of the gratuity goes to the server the restaurant makes no money off of it
joshua thomas I wouldn't be surprised if the restaurants rip their servers off and don't give them all of the tip.
Primalxbeast it's very easy to keep the receipts and keep track of how much you should be getting. And speaking as a server, no, 100 percent of the gratuity goes towards the server 100 percent of the time
Sorry but you'd be surprised that some servers expect a tip, some even a certain percentage, because they feel they are entitled to it regardless of their service.
@Shao Skywalker
I'm a delivery driver for a chinese restaurant, I'm not even hourly. all i get is the delivery charge ($3 to $5) and most of the time a tip. Only if I'm delivering for the whole day does the restaurant itself pays me. The money I get goes to paying for classes at my local community college, and my car mostly. So yes, I DO feel entitled to a tip- but I never expect it to be less than the delivery charge or greater than 15%...
Tipping was only supposed to be a generous reward for an exceptional job, only optional never mandatory. There should never be an expectation for a tip for anything. Tipping today is nothing more than a service fee in order to make menu listed prices look more affordable.
The whole point of the gratuity is that the server will do a good job. If it’s automatic, it defeats the point.
We shouldn’t have to tip them to make them do a good job they should already do a good job
if I'm told to tip then I don't
SocJus did you watch the video?
a tip thats automatically placed on your receipt is not a tip its a charge
same
They deserve to be sued. This is extortion, by law.
not really.
they are just charging people for the waiters service.if they changed the name to service charge would anyone really care even though it's the same thing?
after all if people won't willing pay for their servers services in tips how do you think they're going to pay them?
No. Look it up. This is LITERALLY extortion.
By definition, it qualifies.
star and fox owners most the time they end up not giving it to waiters or they pay they wage with it u don’t see gratuity 17% and under it tip I tip all the time but I will never go to a place where they tell m how much I have to pay like a tip I rather make my own food this scammer need to b out of biz
star and fox the customer doesn’t need to pay the servers salary, the boss pays the employee, not me.
If you can, in fact, say that you don't want to pay it and have it deducted as was stated by Darden, then it's not extorsion at all.
I wonder who got the 5.5 billion. It sure wasnt refunded to the customers
Yes, I Work Hard. Or to employers . That’s just a illusion number they came up with!!!
If it's a class action lawsuit, then yes it is refunded to the people in the suit. I once got a $10 check from a class action lawsuit I was included in plus I was invited to testify.
I had a taxi driver ask me for a tip once in the UK. I gave him a tip by telling him that asking for one is not going to get him one :)
If your salary pays you less than minimum wage and tips have to make up the difference then it is the employers fault, not the customers. Why should I pay a gratuity to some waiter who screws up my order, brings me the wrong food, and more than likely only cares about his job just enough to keep it. Im not saying all waiters are like that but some of them ARE like that.
Becuse we blame them its not always there folt. Some times its the kitchen
David Kohn then ummm let their boss pay them
Waiters may not get the gratuity I believe.
Some are still learning the ropes... Some are working a lot and get tired... They aren't paid like other jobs they live off tips.
AmericanPoliceState
Maybe cuz you care just a bit about the plight of your fellow man. I do many things for many people that are certainly not my "responsibility". I hope you do too.
The tip can not be included cause that is assuming the customer is happy. The tip is payment for good service, good food and a clean place. If a place wants customers paid a set amount they should raise the pay. I really think they should raise the pay. No business should get away with paying less then minimum wage. Restaurants have been skirting minimum wage for way too long.
In room service all hotels include a mandatory 20% tip and a $3.50 delivery fee.
If you don't wanna pay it don't order room service.
I will say I take care of my customers , Room Service includes much more than food. I give away bottles of wine to good tippers and repeat guests.
I build relationships with these people over the years.
If a customer has problems with the food , we'll comp the food they didn't like and offer a free replacement but we often leave the tip in.
TheAgentAssassin
Does that 20% go directly to your pocket though or not ?
If not companies are robbing us, extorting "tips" out of and not giving it back to you in full
diablojd52 You obviously didn’t watch the entire video.
it's optional, saves you the time to calculate how much you want to tip, can be done when you are paying with card as well, it's called a service charge, and again, it's optional :'D
diablojd52 If you get poor service then you need to complain to the manager not the fact that you’re paying for shipping and handling!
A tip is conditional upon service.
This just added to my reasons not to tip. The other main issue I have with tips is when businesses make the workers split tips equally. I worked at a bar that had this rule. I would make double or triple the amount of tips some others made and there were a lot of people doing the same to me. At the end of the shift we all had to pool our tips and the manager split them up equally between everyone, even people who didn't work in a position to get tips. The last day I worked there I pocketed 95% of my tips before we had to pool it together. Once the tips were paid out I kept the remainder of the money I would have gotten anyway and gave the rest to someone who I know made more than I did. I then quit and demanded my paycheck and never went back.
You just worked at restaurant with a really bad system, don’t use that as an excuse not to tip, in the vast majority of restaurants 100% of the tip goes to the server.
Why would that make you not want to tip at all? That's psychotic
the entire service industry managed to pass off responsibility for paying it's employees to the customers.
So your mad you had to split tips with the people who did all the work to make it? Americans are beyond greedy
Tipping is not mandatory. Companies just like to keep the idea of it so they can take more money from you.
Can confirm gratuity does not go to the company, it goes to the server. And usually the automatic gratuity only goes to parties of 6 or higher. Anything under is unusual to have gratuity added on. Lots of ignorant people assuming things when all you have to do is ask someone working in the field.
Dan Schmidt The question is do these companies actually give the employees these automatically added 'tips' each shift? Or do they wait until payday to distribute them. If it's the latter, then the company is getting free money to play with, even if for only a few days.
We get the gratuity after every shift. No matter what. It never stays with the company.
Exactly.
Owners should pay their waiters at least the minimum wage just like any other job.
Waiters should give good quality of service regardless of tipping because it's there Job.
Customers should have the option to leave what ever they think is correct.
If anyone leaves nothing, it's ok because tipping should not be expected, mandatory, or effect the waiters salary.
+Javier Vital EXACTLY! Why am I obligated to pay extra for what they're there and paid to do, anyway? It makes no sense, and it's not fair to the customers to put the burden on them to pay the waiters their living wages. That's the job of the restaurant.
+steve b Keyword: LETS
The government doesn't force companies to pay them that little.
It is still the companies fault and no one else.
Y'all are idiot, servers get paid 2.13 an hour and we run all day taking care of ungrateful cheapskates like yall... O I'm sorry if u can't afford at least 20% tip do ur own job and stay at home and cook. Wow smart thought don't go out to eat if ur to broke to tip 20%!!!!
And I laugh hoping y'all were rude to them knowing that one person back in the back everywhere has the balls to secretly make y'all pay for ur selfishness and rudeness haha sit on that for a minute
Humble Kent, here's a smarter thought. Get a better job! Stop demanding you get a 20% tip for doing your damn job! You chose to do that job for a measly $2.13 an hour, so deal with it!
I've seen this in a lot of other countries and actually I am disgusted to see this here in the US.
I know it’s been 5 years since you commented, but if you see this I’d like to know which countries they were. I’ve only seen this in the US honestly…
When should you tip? When I go to the pizza parlor, they bring me the pizza and someone cleans the table after, but it is OK to not tip. You don't tip a doctor, dentist or the people at the DMV for their services. What about the checker at the grocery store or stewardess on an airplane? A lot of people give you service and it is common practice to give no tip.
No compare all of those salary’s?
Dario Hernandez stop bringing up salaries customers are not responsible for paying you. Your boss is.
If its required its a fee. tips are voluntary.
Send a note stating "due to thir tip policy, we will NOT return" ...& don't !
I am sure the staff would be very grateful for you NOT returning.
Michael Chiado When it happens often enuf, by others... oops... doors close & staff loses their jobs... you obv think that is a better option since it proves (?) yur point... practice the phrase ... “you want fries with that burger ?” it is next on yur resume if so employed...
If service is so bad that you would NOT want to tip then you need to complain to management. You will get things taken off your bill or eat free. Tip your servers and bartenders and DON'T if you think service was absolutely the worst thing EVER to happen to you.
If gratuity is included, and you don't approve, then ask to have it taken off.
Easy as that.
tipping is a scam against both the consumer AND the staff.
it's an excuse for business owners to not have to pay their employees a decent wage.
paying your employees is YOUR responsibility, not mine.
doing a mediocre job should never be an option. if a programmer does a mediocre job, he gets immediately fired. if a server does a mediocre job they should be immediately fired as well.
if you work as a consultant, the customer doesnt give you any tip if you do an outstanding job. YOUR EMPLOYER is the one responsible for rewarding good work.
yes. serving is WORK. and the employeer is the one responsible for paying the employee. the customer should only pay the establishment. and the payment should only be the price of the goods(in this case food) and any taxes. the costs of preparing and serving the food are the responsibility of the restaurant.
retaurant owners dont pay coca-cola drivers for delivering. coca-cola pays their drivers. that's the cost of doing business.
if your business doesnt make enough money to pay your employees, your business shouldnt exist.
The way i see it if you dont want to tip BURGER KING KFC MCDONALDS. You order your food get your drnks and you throw away your waste when your done. Then you dont have to worry about the tipping issue.
I’m glad this is happening, It should be up to customers to tip what they want. If I have a great time and the service its great I usually tip 20% but if the service sucks and they don’t bring food and time or it’s not cook well, I should not be force to pay for a service that it’s below expectation.
I just wouldn’t go there, simple as that. I shouldn’t have to pay anything more than my food & taxes.
If anything maybe order for take out?
I think that's called stealing the owner of the store is responsible for there employees not the customers.
their
Matthew Scott
Finally someone. It's stealing!
more like a service.
how do you think restaurants will pay their employees if you don't want to pay them by tipping?they are either going to do a forced gratuity/service charge or up the cost of food.
+star and fox Mark up the product to cover expenses including payroll. Stop with tipping.
marking up prices to cover up pay roll has failed several times in the us.
it actually creates a bunch of problems when you do that.severs get payed less,customers get worse service cause employees who are god or bad get payed the same and it increases the cost for the restaurant.
I would refuse to pay that out of sheer principal. A tip is not mandatory, it is a reward for good service. If I get crappy service I pay the bill and nothing more.
Videl Awn - But bad waiters also get tipped well through forced gratuity. See, it's a two way street.
If I get bad service then no tip is deserved. If I get good service I tip well.
this is more like a service charge then a tip.
here's the thing about tipping.it's how servers get payed for their service.so when you don't tip basicly you never payed the server for serving you and they worked for you for free.
@paul s
you'll get crappy service because the servers know you're a no-tipper. never fails
If their service is crappy then they neither deserve nor get my money.
Automatic gratuity, optional tip, service fee, transaction fee, local tax, business tax, state tax, federal tax... all for a cup of coffee.
I was in Seattle a couple of weeks ago and a good portion of restaurants were adding the 20% rate to the bill. From what we heard from one of the waiters it particularly hurts those restaurants that weren't adding the gratuity in because tourists assumed that they were already being charged or that they didn't need to tip because of the $15 minimum wage hike as well.
Every time I hear about tipping I recall Mr. Pink's philosophy and how it rings true now more than ever.
If the service is good, then I tip well. If the service sucks then no tip. It should ALWAYS be up to the consumer. Putting it on the bill is like saying give me the tip no matter how bad my attitude is. How many people just pay the bill because they can't be bothered arguing over the gratuity, or just don't know it's optional? This is underhanded and I would bypass these restaurants until they change their policy and remove the gratuity from the bill. If everyone did that, lack of customers would force them to re-evaluate their scam.
DigitalKiwi14
I tip the same way
Bad service = change,
& let him or her know how come I left "change"
Good =5·10
Outstanding= 20+
DigitalKiwi14 be waiter then talk cause the food sucks or the environment sucks how is that the waiters fault he took a order placed took it to you but you didn't like it so why should he get no tip
😎
You tip for Service
Not for the food
Good to know who the cheapo is.
Thats extremely rude, waiters rely on tips. Thats the majority of there paycheck. You should always tip something. If its good service then about 20% is a good amount.
In other countries they have similar charges. They don’t call it a tip but they call it a “service fee”. I think it’s just important that they’re upfront about that charge.
I had an automatic gratuity added to my bill for a self serve buffet (I even got my own drink and utensils). On the bill I deducted it and wrote on the bill that there was no server. The restaurant added it back in after I left and charged my credit card. I will never go back.
It kinda doesn't make sense why someone should get extra money for working hard at their job their already getting paid for? Why not just pay them more?
YouKnowHowIDo420 Yea but that true of any job
Loco Chihuahua I don't know where you're from but in the south waiters and waitresses make $2 an hour or less. I don't mind tipping. If I'm a regular customer I'll find a server I like and request them. Even your pizza delivery guy makes around $4 an hour plus between 50 cents to $1 for gas. But tires car repairs and regular maintenance comes out of the $4. Tip your server and drivers. By the way, the delivery charge doesn't go to the drivers
+David AAron
Absolute bullshit.
I bet 90% of people would not do it for less then $14 an hour here in Tn. and most restaurants can't afford to pay that kind of labor. If they only paid $8 to $10 everyone would just go work at the movie theater! Restaurant work is very chaotic, pressured, and stressful. You almost have to be a magician to make everyone that always lol comes out at the same time happy. Your average joe that knows nothing about the industry can't see y its so hard!
+Michael Walker
You are seriously out of touch with reality. The vast majority of jobs in this country pay $12/hr or less. That includes a lot of hard labor jobs that are exponentially more difficult than waiting fucking tables.
How about this... don’t eat at a Red Lobster or Olive Garden??? Private business don’t like it don’t go there... that’s my opinion.
I hope these resteraunts lose this lawsuit and have to pay big time. They should not have the right to automatically charge a gratuity to customers (if they do have this right, will someone point out to me where it's legal please? I want to come out of this more educated on the issue). It also infuriates me that these places have the balls to say the gratuity is optional when it's clearly not, based on the receipts shown to us here, and have even more gall to ask for an additional tip. I'm sorry, but if I did not have a pleasant experience, like the food was bad, service was rude, place was dirty, you don't deserve a tip, let alone a gratuity. (Guy being interviewed says gratuity and tip are the same thing, is he correct?)
they kind of do cause it would be considered a service charge for the waiters service to make sure you pay for your waiter.instead of having situation where the waiter isn't payed thorough no fault of their own(also bad food is not your servers fault so don't punish them for it by not paying them.).
in the us they kind of are the same thing cause that's how waiters get payed.the only difference between the 2 is one forces you to actually pay your waiter and the other allows you to chose to pay your waiter.
star and fox thanks for the education. It almost sounds like waiters get paid next to nothing, which might be true. Still, when one is paying for a meal out, the 'service cost' ought to be included in the total cost. I guess my point is, gratuities should be optional, and not something automatically charged to you, especially if they don't deserve it.
Waiters always make minimum wage at the very least, if they don't get the tips the business makes up the difference.
even if by some stretch they dodge the lawsuit, i know it will hurt business for these places so either way law or not, don't go there. don't give them your business and let them suffer the consequence of extortion practices.
I've been on many work functions where the tip is included in the bill, but is rather hard to see where, so the person paying the bill adds another 20% not knowing...
Very easy, don't TIP. Every place with a bill like this should be barred from getting tips, even by LAW.
I will pay tip to a deserving waiter, NOT in addition to THEFT!
Bo Kvarv That's THE Company Itself Doing That Not The Waitress Or Waiters Fault??? They Make Their Living Off Those Tips And Get Paid $2 Or Less For Working. Also If Their Tips Exceed That $2 An Hour They Get Nothing From Their Employer. Stop Being A Cheap Ass And Rude Person! It's Not Their Fault Their Employers Are Enforcing Anything So Don't Take it Out On Them. if Anything Speak to A Manager About Your Concern And Tip The Service You Did Receive!!!!!
I am not.
Firstly as I have said it is the company NOT the employee.
However the idea behind tipping in the first place is to show appreciation for the little extra, for the good service and the smiling waiter.
Tipping is something the customer WANT to give , not to be FORCED to by either a mandatoy "double tip" like tipping OVER a bill that includes tip.
The best way would be for a business to simply have each waiter register their sales, all tip from their sale goes to them.
Or the company pays out tip, equal to all the waiters at the end of the day and week-
if then the bar counter had a tip jar, ost likely it would be full.
BUT only when the customer WÀNTS to, not when they feel forced to by a bill that already include tip.
I worked a few summers as a bartender and we had the system where everything was tip included. We had a tip jar on the counter shared by ALL the employees working that night, be it 50cent or 100dollars, the company then paid us a basic salary, and every week we got a little extra, our share of the tip included in the prices.
At NO TIME EVER did we ask/demand extra tip, we let it all to the customer and that is right.
Now the US problem is that they have minimum wages, in Norway we don't
in fact if you look at the LAW isolated I could hirel you and the only LEGAL obligation is that I have to pay you, however it is not stated at al the minimum amount, so I could pay uoi a dollar a year by LAW.
Now to avoid this we have system where the government negotiates a "common" salary with the various unions, and with the additonal LAW stating that the same rights of alary goes to those not in a union.
This system, SOCIALISM as they mistakenly call it over there is actually so that it secures nd makes it Illegal, despite the base LAW to employ anyone and don't pay them enough( and then some) roughly 30-35000USD a year working the counter on a regular grocery store or resturant
The main issue with resturants and bars is the emplyees often are part time meaning less over all pay, but in most cases over here they hve two jobs or go to school.
So it is about different systems.
and any tip should allways be becuse the customer want to to tip, not because it is demanded.
and with prices including tip, then the responsability to pay the waiter this tip is then moved from custome ( who already did tip, as it was included) to the compay and the boss.
This has nothing to with not wanting low paid workers to have it better, it as to do with systems and the fact that tip is and should be a bonus not mandatory AND THEN bonus
It actually happened to me. I live in nyc and the restaurant Caridad charge me gratuity just as I was about to leave the tip and I was like wtf? I called the waiter and he said that yes it was included and I was like what about all those other times that I didn't know and I left a tip? well that's because you want to leave it? que robo tiene esta gente
happy Gabby!!! If you didn't know the tip was already included, you're obviously not reading your receipt before paying, that's your fault.
that’s your problem for not reading a bill. 🙄
@@ctTriState That is not how it works.
Gabriela, just tip less or not at all the next few times and call your credit card to remove the mandatory gratuity.
I had a restaurant try that once on me. Service was horrible, so when I get the bill and see them tacking on the tip, I pull out the wallet and pay with cash. I throw the exact amount of money for the food/drinks on the table and get up and leave. No restaurant is going to force me to pay a tip to a waiter/waitress that doesn't deserve to get it.
I’ve been in hospitality for over 12 years. When gratuity is added, that indicates that’s your going to receive perfect service. If you don’t receive that, you can ask the manager to void it.
I would have it removed and give the server cash I give the server the tip not the business
Jessy York total with gratuity = 28.90
Additional tip = -4.10
Final total = 24.80
Rice the prices of food to 15 % and dont ask me everytime I eat I do the math!!!
I bought a soda from subway because I needed to make change for the bus and my receipt said gratuity 18%
They’d get their tip but they’d lose my business so they’re losing out big time in the long run
Ger -
U kno, and businesses cant seem to grasp this concept. Thats why many ppl dont even feel like being bothered going out as much as before, because of this tip bs
Thanks to the lawyer in this story. Tips should have the same definition as in the old days. Payment to the waiter for that little bit of extra service. You know what I mean. You have that waiter who just takes your order without smiling..... brings your food then disappears. Then a waiter who pays attention and caters to your every need as your eating. Always smiling and speaking respectfully like you are the boss during your dinner experience.
The thing is, you’re not “the boss” of anybody when you choose to dine at a restaurant. You’re merely a temporary guest that should be treated with dignity and decency, sure, But that doesn’t mean you should get to boss anyone around during your “dinner experience.”
It would have to be clearly spelled out before entering a restraunt. Any service charge has to be presented up front. If you are not informed of a required tip and it is taken out without your knowledge you have the right to sue. Gratuity was originally given to those workers who went above and beyond their normal service or performed excellently at their service. Why should I pay 15 percent gratuity to a worker who cant get the order right and barely cares enough about the job to keep it?
My tipping is done! I don't tip anymore.
These restaurants should never be allowed to do this, it is insulting!
In the UK ( and rest of Europe from what I’ve seen) you just add on what you believe is fair. Why should the business value your experience when that should be a part of the original bill. A specific tip percentage shouldn’t be a social norm, it should be based on how you perceived the experience.
Tipping should be against the law, it is a job they are already being PAID. Cue in the black child:
"Pls sir can I have some more."
2012XF3 I've been serving for 5 years and I've never received a paycheck and then at the end of the year I owe money in taxes. $2.83 an hour is impossible to live on without tips. Easy reply, "get a better job" not everyone can be a CEO but everyone still deserves a fair chance to make a decent living. Humans don't care about one another, it's that simple. They come into a restaurant, treat you like garbage, run you ragged and the complain about having to tip you? That's the least you can do. What I've put up with just for 5 bucks, you wouldn't believe. I have 3 jobs when most of these non tippers are welfare gathering unemployed pieces of trash. Everyone wants a chesseburger and to be treated like royalty for 99 cents.
James Ballsworth Employer should pay minimum wage.
I remember I went to a place or two where on the check the tip was already there but the tip line was still offered. This was actually not long ago, a few years maybe, but every since if I notice that I just don't add a tip. It's that simple.
Everyone who was extorted to pay this tip shall be compensated 1,000USD. It's called THEFT
I guess a lot of foreign people (me on my first visit) don't fully understand us tipping custom. It helped for us to have at least a suggest tip on a bill as we initially just left a few dollars at some places that were pretty good really because we didn't know much about tipping over in the US. I imagine NYC waiters have this problem a lot with so many foreign visitors from places where tips are significantly less of non existent.
Do we get a choice of to have a waiter or to self serve? Since ordering is all done on screen computer, I may as well just ask the cook to place the finish product on the window for self-pickup.
For those that wants waiters they can also pay the gratitude and for others they will self-serve
restaurants with self service are called fast food.
star and fox wrong, fast food means foods cook quickly were as not all eatery are quick in food preparation. Just an option for those that prefer less people get in contact with their food. Why are you waiting whose worry about your job future? Lots bot restaurant in Japan that doesn't require human servers.
It's not my job to pay your workers
I literally don't go to restaurants where I am expected to tip. It adds to the total cost of the food and I feel that I already paid for it.
Finally a Lawyer does something that makes a little sense....I have always refused to pay any automatic gratuity.... a tip is my way of rewarding service over and above what is normally expected.
Here's a tip, im not responsable for your wages. Im here to get my food then pay the amount of money required. leave me alone
Not to mention that most of the time they do the minimum required to have your business.
I always thought tipping a waiter is a way to show gratitude and to show how well they treated you that day which gives the customers the option to best see fit.
Curious...Is the automatic "gratuity" passed to the server as their tip? (whether or not you choose to add an "additional tip")
I figured it out. If it's a 4.10 gratuity and you don't want to leave a tip, just put -4.10 and walk out flippin em the bird
Like it. And if they don't honor it, that's credit fraud on them. Felony.
Then on your next visit, enjoy your burger with extra DNA sauce and a side pubic hair french fries! Servers never forget bad tippers! Just tip your servers! It's not that hard!!
It's so funny seeing everyone in the comments acting like it's some sort of extortion, while for the rest of the world this is commonplace and we think you're doing something wrong for not paying your waiters properly like any other job and our tips are literally being an extra thing that you only give if you really want to and not because the waiter absolutely rely on it.
Severs are employees; no different from dishwashers, cooks, cashiers, and work half as hard. I know well, I was in the restaurant biz.
Last time I dine-out, I tipped the chef; he made the food delicious while the waitress couldn't remember to refill my coffee cup.
The manager/owner had to refill my coffee for her...twice, and deliver my appetizer. The scatterbrain only had two 2-tops besides I, myself.
Wrong, in the rest of the world it's the restaurant's job to pay the servers, not the customers'.
I used to belong to a Community group that met once a month a local rest. We always tipped for our food and drinks. One night after we had tipped over 50.00 we received our bill which had a tip built into it. There was no warning, No sign no Nothing. Since we had been tipping while there we requested the Tip be removed. Not only was it not removed we were told it was the Rest Policy for quite awhile. Ultimately we payed the bill but no longer used the Rest
Me:
good friendly service?
A great tip.
Not good friendly service?
NOT a great tip.
Might not be back ever again!
I don't go to restaurants anymore.
Blue Carbon same here or just order Togo.
+Ink Bold You do realise that's the same thing right?
@@inkbold8511 lol good. You can get 2 extra ingredients for free. South park. If you cant afford it just enjoy some b and g
I usually tip, however, if a server can not be bothered with refilling my water, especially after I request more water, then I won't leave a tip. Hubby and I tip for full dinners even if we don't order them. We don't eat out as much any more, have cut many restaurants off of our preferred eating lists for various reasons: unclean tables, servers putting hands on tops of beverage glasses, servers putting hands in their hair and mouths, or pulling up hanging pants, wearing loose hair. We've watched servers handle dirty plates/money and then bring our food to the table with no hand washing between tasks and don't get me started about cleaning the tables with the same cloth with which the seats are wiped. I've never been a restaurant employee; however, I served in cafeterias, worked in a bakeries and more than one deli, and have taken the food safety and food service course. Of course many younger servers don't notice that patrons don't appreciate the servers talking on cell phones (even hands free ones), or having extended conversations with friends while our food sits in the window and gets cold. What makes it even worse is that these same servers get miffed if the tip isn't bigger. We have a few choice restaurants where we go, usually sit in a favored servers service location, and tip well. Those servers who give prompt friendly service, and are neat in their appearance and actions usually seem to remain servers. Those who don't, let's just say we never see them at any restaurants in our area anymore. I know this is long, however at one location to which we go, we always tipped and the owner knew it. One server put our meal and check on the table and never came back to our table to give refills or ask if we wanted dessert. We didn't leave a tip and didn't go back for a while. Owner questioned us at a following visit and we explained. So you see servers, customers effect your boss's bottom line. We'll tip, even for cold food if the server is good, but not so much for poor service.
These situations I'm always okay with receiving a low/no tip. Often I know before I pick up the receipt that the tip is going to be low because I forgot someone's refill after they asked multiple times, or I made a lot of mistakes on their order. I always know when I've done poorly and I am never resentful towards receiving accurate and fair feedback. I think this is definitely fair, because that's the part of my job I have control over. But some people choose not to tip because the food took a long time, or because the music was too loud, or just because they're stingy. Which is just sad because it's like receiving a one star Yelp review for service that was worth 3-5 stars.
I love how they just cut him off while he is ranting
😂
Be a restaurant owner
Pay your workers 1$ an hour
Tell your customers to tip so they pay for your workers
Profit?
Does the gratuity go to the wait staff or does it go to the restaurant?
Why are servers especially entitled to tips? Many service based jobs would never dream of getting a tip. You just pay for the job to be done.
My way of thinking....
Pennies? Lol
Actually they work for the costumer not the establishment if not their wouldn’t be work. Get it? Pay up!
a buddy without customer their is no business. We all need each other. Any good owner of any business will tell you that. And more to the point any good smart business will take care of their employees.
ALL service industry people should be tipped this includes your cab, Uber, Lyft, Amazon Now, Instacart, Postmates, Uber Eats and Restaurants.
I don’t mind when the restaurants already add in the gratuity as long as they don’t expect additional tips on top of that
I would cross out the bill and write in what I think the meal was worth to me. And I would tell them that it's my common practice to pay what I think the meal is worth.
Everyone reading this comment now owes me 17% of their monthly salary due to gratuity.
Thank you, come again.
If you don't like it, just give them a bad review😁
Back in the day, tipping was for a good service, nowadays the definition has changed to pay or leave
Both the IRS and businesses have forgotten what a "Gratuity" is. It is for services rendered over and above the norm. PERIOD ! Tips and Gratuities are NOT REQUIRED. Customers should revolt and leave a note on the table to the effect that we are not leaving a tip, until this business stops its practice of including a tip amount on the bill.
Believe me they will stop it when their business suffers from lack of business. If anyone tries to confront you before you leave the premises, then tell them face to face why you are not leaving a tip. For those bills for eight or more, you can discuss your beliefs before hand that a gratuity is not law and they cannot add it to a bill. If the business does not like you then leave and never go back.
We must stop this insanity where we are supposed to tip everyone as if you are giving them a prize for their failings. It truly only encourages bad behavior and/or service. It used to be that servers/waitresses were thankful for any gratuity left them, now they believe it is due them regardless of how good or bad their service is.
this is bs because what if the person acts rude and still gets away with a good tip not right
chris dos santos you don't have to tip anyone
it's not a tip at this point it's a service charge.
The reason they have to add forced gratuity in NYC is because there are a lot of tourists out there who don't understand the concept of tipping and don't tip in these restaurants when they go there. Obviously servers depend on tips to make an income.
I was gonna type this same thing out myself. Glad to know someone understands the real world. Thank you!
This goes by the term "service charge" in some other countries. The problem is that an additional tip is also expected. In most cases, the "service charge" is what pays the waiters their salary and the waiters expect a "tip" also. A nice way for companies to steal more of your money when they are supposed to pay salaries from their income.
17% at Applebees is ridiculous.
It is not my place to pay the server's wages and I won't be forced into doing so. If a restaurant can't afford to pay their employees, then that's called a failed business. Every time a customer tips, they are actually bailing out that failed business. I'm not in the habit of bailing out failed businesses.
Soulfien you must be black.
Jason Estep tv you must be racist
Jules Renard why because I tell it like it is. Blacks are well known for not tipping
Jason Estep tv
In most other countries, people who are not black don't tip.
So you're cheap.
Tipping should not be mandatory anywhere. In England we only tip if the service is good. Crappy service and bad food=no tip.
if it's mandatory it's not a tip.it's a service charge.
Lyca31 honey , in England they have a salary!!!
In many restaurants throughout Asia a 10% service charge is added to each bill. One must look at the small print on the menu to see if a charge will be applied.
I was on vacation once in Frankfurt I was with a small group of backpackers for a day trip and we went to this little restaurant/pub for some lunch, and it's already stated on the menu in English that there was already a service charge/gratuity of 15% tacked on to every item on the menu, so basically that gets split to all of the floor staff of the restaurant, it's also written on the menu that tips are encouraged but not necessarily required so got to hand it to the Germans to be frank about these matters. We still left a tip though because the waitress showed excellent service was quite helpful, courteous and even conversed with us in English explaining to us how the food in the menu was prepared and it's ingredients.