Dealing with difficult family conversations using SPIKES - Care Home Support

Maddy Bass, Director of Nursing and Quality at St John's Hospice talks you through a powerful tool for dealing with difficult conversations with families called SPIKES. These conversations could involve all aspects of care and treatment. This technique could also be very useful in managing other types of patient and family conversations.
This video series has been produced specifically to offer support to staff in care homes.
If you need further support please contact St John's Hospice:
www.sjhospice.org.uk
Call 01524 382538

[@ShreyaThomas-kp3bs]

Amazing explanation & simplified a big topic ‘ I am going to use your technique for my interview

[@fatherburning358]

Assessment for conflict role-play in end of life coming up. This video is most helpful in how im going to approach resolving the situation. Thanks so much. Really appreciated 🤍🙏