That Field manager sounds like a sales manager. He's used to smooth your concerns without spending money on their part, a snake. An actual service person would have more sympathy, wanting to do what it takes to fix your car. I guess every person has to have a nemesis. Good luck, Gary. Staying tuned...
Hi Gary, hope things are going ok with your car! I'm dreading the day I have to start fighting for a new battery. My 2019 model (delivered November 2018) is down to 73.7%. Your dealership sounds like a nightmare! Fortunately my dealer knows what they are doing and offer a DBCAM once a year. (I went through 3 dealerships before finding a decent one, they are the main importer here in Portugal, 3 hour drive from me but worth it!) I did a DBCAM twice in earlier years but now want to let it degrade to 70% to be sure I get there before the warranty runs out. (I have alot of miles on it already so need to be careful) I've no doubt they will try to get out of the warranty claim by doing DBCAMs to push it back just above 70% each time it drops below...We shall see. Scoundrels! edit; p.s. over here Mitsu at least provide the annual battery service/dbcam for free within the battery warranty period
I just had my first Battery Leveling service for my 2019 @14500km. It was $59 and made a small change to my capacity. It went from 79.3% to 83.3% or 9.6 to 10. They did not charge it after the service I did it when I got home and it charged to 10.5 or 105.1%. or 35.1AH. I have nor driven yet. I did not leave my dongle in the car. Just thought it was better not too. I like the dealership in Saint John NB. The vehicle is ready for the next owner, my Bolt EUV is coming next week.
Good morning in Sunny Ontario, I can now see your dilemma ..I would personally pray for the best outcome ..You are doing all the right things, keeping civil, polite as much as possible, Well done Gary 🙏.This Mitsubshi garage unfortunately are not guiding you properly.Yes you know you wouldn't get this poor service from Toyota , Incidentally I still get a warranty on my vehicle , 100,000 miles or 10 years old car..You really need to decide on Mitsubshi, Is there another service garage you can go to ? It's important if the garage can give you a resolution to your battery concern critically , its good you have collected more information, updated us..Thank you. You are not freaky in bringing in your car for a check on a yearly basis , re manual ..Its about getting the best performance out of your car by re tuning the battery .If they gave you correct information from the start you would probably not have to do this yearly .I would need to research about a DBCam or ask other mechanics .I'm sorry to hear of this galamatas Mitsubshi service ..If you know you are getting angry, more frustrated, please pray to calm you mind , information is power ..You could start your own Mitsubshi comment page , maybe in another mechanic link and get other customers to suggest solutions , offer advice 😀
Thanks Neil great advice...I'm not angry...just sad...I love the car and they are not making phev's to save the planet or better society...its all for the money....sad....
I have a 2019 and I have never had the dealership tell me I needed a cell balancing procedure until recently. My mileage is low. My SOH is 79.8%. I get about 37 to 40 real kms per charge. The engine started to come on last winter at >10km/hr. I'm getting the balancing done today. I see how it goes. I'll ask for the DBCam but I don't think they'll do it. I'm getting a full EV soon as I don't burn much gas in a year. The Outlander has been a great car. It performs advertised.
@@AnneMcIntyre157 Hey Anne, yep right on cue with the rest of us. Hit down into the 70's for SOC and your engine starts running. The outlander has been great...servicing...not so much. Good choice on full EV
We are going through exact same thing here in Tennessee. Service tech doesn't know about DBCAM. Claims they were never trained to test drive batteries. Keeps having us take car back. They say they keep sending engineers at Mitsubishi the data they get from car and engineers don't like the data and ask for more testing. Car has made two trips to dealership which is in next town and had car 5 days and no results yet. Service tech finally said they had no in person training. Only on line and just not to touch anything. Very disconcerting. If they will not give you info on battery how can they do a warranty? Mitsubishi has left customer AND their dealers out to dry
Working on it.. The story isn't over ...so I can't give a full evaluation. We all know its a tale of corporate greed...but how does it end....working on it.
@@GaryReedUnfrequentedWorld normally ends with being out of pocket !! Whatever happened to the customer always right ! I think you've more chance finding Bigfoot !! Lol
Them smart cars are to smart for me!! lol Just give me the money it cost and 'll go buy an oldie! lol Sounds like a Mitsubishi headache!! A mess for sure! Thanks for sharing!! ❣❤❣
The problem is that Mitsubishi does not train it's tech properly period. I own a iMiev and have had problems with my car from 120,000 kms. I kept taking my car and Two Mitsubishi Dealers could not find the problem. So I bought an OBD and monitored the battery sensors from a full state of charge down to where all the bars were gone. Before I started the battery smoothing/balancing I noticed that one battery decreased its battery voltage faster than the rest and one battery reached a temperature of 195 degrees C and the turtle light came on. I dropped the battery pack and I am going to replace the two depleted batteries
Why the hell isn't car software simply analyzing battery voltages (including voltage sag) to determine SOH and range? Crazy for it to work any other way. Really eager to learn about the new Nissan X-Trail bodied Mitsubishi PHEVs - surely they can't still have the same issue - will ruin Mitsubishi if they do.
It's unbelievable that these North American dealers do not know how to properly service these cars. And in your case, they did a procedure that would have caused more harm had it not been caught. My dealer in Wisconsin is equally unskilled with them. Do they not send their techs for specialized training on these? Talking to them just goes in circles. I tried to ask about the engine-on thing in colder weather, and they gave me a laundry list of things that might make the engine come on. None of them checked out. No reason it should come on in 46F weather, fully charged and no heat turned on, in EV mode. I don't even want to mention the DBCAM.
@@GaryReedUnfrequentedWorld don't give up, there is always someone, who knows what he is doing. Clearly Mitsubishi is handling the situation not to 100%. I'm living in Hungary, and we have our own little community of Outlander PHEV with some experts, who might know things better than a good Mitsubishi dealer, because they have seen more of PHEV and EV, than anybody else. What i have read about is, that you do make the reset and you do a DBCAM right afterwards, so you get the real capacity of the batterypack, not overloading or harming the battery, as you mentioned. Because You have still warranty, you should get this done at the authorized dealer, otherwise You really loose warranty. But be prepared to have the battery changed before warranty expires. Btw, there are already videos showing how (with the right equipment) this is done properly. And yes, never expect wonders, there will be some percentage going up, but it usually stays in the 1 digit range.
Not to be the devil's advocate here but aren't you supposed to get 35km per charge with your model? I understand the degradation issue at 72% charge only but if it still gives you 35km per charge or even a steady 30-31km after 4,5years of use, it seems fair as some degradation is expected.
Yes degredation is expected. The complaint is that no other company has you bring your car in every year for battery maintenance at the customers cost. Also the engines are now running repeatedly when in EV mode so we are not getting our 35kms...I was down to 23 last spring with an average of 4 engine runs to deplete the battery....so lots going on here
I have a deal with these guys that they don't charge me for battery service...the next town over might...who knows...I may have to go there to buy my next phev though...
As you said Gary - the only solution to this is a Class Action Lawsuit !
That Field manager sounds like a sales manager. He's used to smooth your concerns without spending money on their part, a snake. An actual service person would have more sympathy, wanting to do what it takes to fix your car.
I guess every person has to have a nemesis. Good luck, Gary.
Staying tuned...
Yep agree...
Hi Gary, hope things are going ok with your car! I'm dreading the day I have to start fighting for a new battery. My 2019 model (delivered November 2018) is down to 73.7%. Your dealership sounds like a nightmare! Fortunately my dealer knows what they are doing and offer a DBCAM once a year. (I went through 3 dealerships before finding a decent one, they are the main importer here in Portugal, 3 hour drive from me but worth it!) I did a DBCAM twice in earlier years but now want to let it degrade to 70% to be sure I get there before the warranty runs out. (I have alot of miles on it already so need to be careful) I've no doubt they will try to get out of the warranty claim by doing DBCAMs to push it back just above 70% each time it drops below...We shall see. Scoundrels!
edit; p.s. over here Mitsu at least provide the annual battery service/dbcam for free within the battery warranty period
I just had my first Battery Leveling service for my 2019 @14500km. It was $59 and made a small change to my capacity. It went from 79.3% to 83.3% or 9.6 to 10. They did not charge it after the service I did it when I got home and it charged to 10.5 or 105.1%. or 35.1AH. I have nor driven yet. I did not leave my dongle in the car. Just thought it was better not too. I like the dealership in Saint John NB. The vehicle is ready for the next owner, my Bolt EUV is coming next week.
Good morning in Sunny Ontario, I can now see your dilemma ..I would personally pray for the best outcome ..You are doing all the right things, keeping civil, polite as much as possible, Well done Gary 🙏.This Mitsubshi garage unfortunately are not guiding you properly.Yes you know you wouldn't get this poor service from Toyota , Incidentally I still get a warranty on my vehicle , 100,000 miles or 10 years old car..You really need to decide on Mitsubshi, Is there another service garage you can go to ? It's important if the garage can give you a resolution to your battery concern critically , its good you have collected more information, updated us..Thank you. You are not freaky in bringing in your car for a check on a yearly basis , re manual ..Its about getting the best performance out of your car by re tuning the battery .If they gave you correct information from the start you would probably not have to do this yearly .I would need to research about a DBCam or ask other mechanics .I'm sorry to hear of this galamatas Mitsubshi service ..If you know you are getting angry, more frustrated, please pray to calm you mind , information is power ..You could start your own Mitsubshi comment page , maybe in another mechanic link and get other customers to suggest solutions , offer advice 😀
Thanks Neil great advice...I'm not angry...just sad...I love the car and they are not making phev's to save the planet or better society...its all for the money....sad....
I have a 2019 and I have never had the dealership tell me I needed a cell balancing procedure until recently. My mileage is low. My SOH is 79.8%. I get about 37 to 40 real kms per charge. The engine started to come on last winter at >10km/hr. I'm getting the balancing done today. I see how it goes. I'll ask for the DBCam but I don't think they'll do it. I'm getting a full EV soon as I don't burn much gas in a year. The Outlander has been a great car. It performs advertised.
@@AnneMcIntyre157 Hey Anne, yep right on cue with the rest of us. Hit down into the 70's for SOC and your engine starts running.
The outlander has been great...servicing...not so much. Good choice on full EV
We are going through exact same thing here in Tennessee. Service tech doesn't know about DBCAM. Claims they were never trained to test drive batteries. Keeps having us take car back. They say they keep sending engineers at Mitsubishi the data they get from car and engineers don't like the data and ask for more testing. Car has made two trips to dealership which is in next town and had car 5 days and no results yet. Service tech finally said they had no in person training. Only on line and just not to touch anything. Very disconcerting. If they will not give you info on battery how can they do a warranty? Mitsubishi has left customer AND their dealers out to dry
Hi Gary, what a pain....id love to hear your moral of the story is ?? Always enjoy your ways of looking at things ! Cheers .
Working on it.. The story isn't over ...so I can't give a full evaluation. We all know its a tale of corporate greed...but how does it end....working on it.
@@GaryReedUnfrequentedWorld normally ends with being out of pocket !! Whatever happened to the customer always right ! I think you've more chance finding Bigfoot !! Lol
@@nevillesnowdon221 true ...sadly
A fresh vedio uploaded 3 weeks back.
I thought you sold the car long time back
Them smart cars are to smart for me!! lol Just give me the money it cost and 'll go buy an oldie! lol Sounds like a Mitsubishi headache!! A mess for sure! Thanks for sharing!! ❣❤❣
Yup...it is...
@@GaryReedUnfrequentedWorld 😊👍
The problem is that Mitsubishi does not train it's tech properly period. I own a iMiev and have had problems with my car from 120,000 kms. I kept taking my car and Two Mitsubishi Dealers could not find the problem. So I bought an OBD and monitored the battery sensors from a full state of charge down to where all the bars were gone. Before I started the battery smoothing/balancing I noticed that one battery decreased its battery voltage faster than the rest and one battery reached a temperature of 195 degrees C and the turtle light came on. I dropped the battery pack and I am going to replace the two depleted batteries
Why the hell isn't car software simply analyzing battery voltages (including voltage sag) to determine SOH and range? Crazy for it to work any other way. Really eager to learn about the new Nissan X-Trail bodied Mitsubishi PHEVs - surely they can't still have the same issue - will ruin Mitsubishi if they do.
I put my watchdog notification cell voltage below notification setting at 3.45V to alarm me if this goes too low
what phone app are you using to get the data from the OBD dongle in the Outlander .
It is the "dog" - PHEV Watchdog app. (I know you may have figured this out already, but just in case you hadn't.)
greed . . 🙄 what a mess/headache
good luck 👍
It's unbelievable that these North American dealers do not know how to properly service these cars. And in your case, they did a procedure that would have caused more harm had it not been caught. My dealer in Wisconsin is equally unskilled with them. Do they not send their techs for specialized training on these? Talking to them just goes in circles. I tried to ask about the engine-on thing in colder weather, and they gave me a laundry list of things that might make the engine come on. None of them checked out. No reason it should come on in 46F weather, fully charged and no heat turned on, in EV mode. I don't even want to mention the DBCAM.
Yep..its a running joke to those of us who actually own these cars...
@@GaryReedUnfrequentedWorld don't give up, there is always someone, who knows what he is doing. Clearly Mitsubishi is handling the situation not to 100%. I'm living in Hungary, and we have our own little community of Outlander PHEV with some experts, who might know things better than a good Mitsubishi dealer, because they have seen more of PHEV and EV, than anybody else. What i have read about is, that you do make the reset and you do a DBCAM right afterwards, so you get the real capacity of the batterypack, not overloading or harming the battery, as you mentioned. Because You have still warranty, you should get this done at the authorized dealer, otherwise You really loose warranty. But be prepared to have the battery changed before warranty expires. Btw, there are already videos showing how (with the right equipment) this is done properly. And yes, never expect wonders, there will be some percentage going up, but it usually stays in the 1 digit range.
why arent you resetting the bmu yourself? with all these reset methods that have been out 3 years?
Not to be the devil's advocate here but aren't you supposed to get 35km per charge with your model? I understand the degradation issue at 72% charge only but if it still gives you 35km per charge or even a steady 30-31km after 4,5years of use, it seems fair as some degradation is expected.
Yes degredation is expected. The complaint is that no other company has you bring your car in every year for battery maintenance at the customers cost. Also the engines are now running repeatedly when in EV mode so we are not getting our 35kms...I was down to 23 last spring with an average of 4 engine runs to deplete the battery....so lots going on here
I’m sorry, I’d get rid of it and get a new car!! That’s all. F-- em!! Please excuse my English!!
I think you should take your car elsewhere...those people sound like a bunch of creeps Gary
I have a deal with these guys that they don't charge me for battery service...the next town over might...who knows...I may have to go there to buy my next phev though...
Some of us have to travel over two hours to find another dealer and I'm thinking it's not going to be any better....@@GaryReedUnfrequentedWorld
Hi Gary. Do you have an email? I would love to send you a video and ask your opinion on something.