Here in Arizona many people use a heat pump on their pool since it can be run in heating mode during cool months (November to May) and then in cooling mode during the really hot months (July to September). I don't have one so by midsummer my pool water is about 95 degrees Fahrenheit.
We have a pos like this, maybe the same model, and I just got this error. It’s only a few years old. Designed to break I’m sure, bc we never did anything bad to it, barely used it actually.
Most likely bad water chemistry, which is the cause of most heater failures. Most companies only test ph and cl levels and forget about the alkalinity levels which will eat the cooper in your pool heater.
I take my water to Leslie at least every 2 weeks to be tested and ALWAYS FOLLOW THEIR ADVICE. The only reason these heaters fail is that they are garbage to begin with and NEVER SHOULD BE USED TO HEAT YOUR POOL WATER!!!!
I have the same heater installed in 2020. I have had this error message almost since the beginning. They replaced the hot surface igniter a few times and of course now it’s not under warranty and will have to do it again or replace the whole unit. There should be a class action lawsuit against Jandy.
If ph drops below 7.2 yes otherwise you are high on scale. We practice lsi and csi on all pools and keep a log. Many times they try and blame pool guys. But these jandy heaters are failing sometimes well before 6 months mark. Couldn't ruin a heater from chemistry this soon even if ya tried. Jandy own manual says that allow for ph to be 6.8 and alk upwards 180ppm. It's not chemistry issue. Product issue and most likely it's electronics wiring with pressure switch or pressure switch itself. This is Also stated in the troubleshooting guide in jandy manual. Igniter has it own fault code same with flow error
Calcium deposits such as that are due to poor water chemistry maintenance. Once the water can not hold calcium any longer it deposits in the warmest parts of the pool/ heater and it salt cell. PH and Alkalinity need to be checked every 4 to 7 days and calcium levels monthly.
I see this often, most times from poor installation and wrong orientation of pool equipment. (Heater not being installed after filtration and before the electronic or cemical clorinater) and if installed correctly, no check valves in place to prevent backflow contamination. Also, with salt water pools, the cartridge type filters are junk compared to sand media filters.
Lmao cartridge filters better than sand. You also should use corrosion resistant check valves but even jandy stands by regular spa jandy style check valves between cell and heater Go figure.
Wow. I really wish I had seen this video before I bought my Jandy this year. Installed in May and already getting the IGN fault. I bought Jandy be cause the last one I had was also Jandy, but almost 20 years old and built like a tank. Looks like they're just another company building low quality junk now.
I respectfully disagree. It’s only a great heater when it works. I have had a horrible experience and so have many others online. It’s a ridiculously bad heater
The reason the heater is wired in with the pump is bc you want the heater to turn off with the pump, otherwise you could catch the heater on fire or burn the heater and other items up. Also, the calcium build up is bc it's a salt pool and they most likely don't pay attention to their pH and calcium levels like they should.
@@PipeDoctor First unit (JXI-400) was installed March 2020 with pool instillation & Failed September 2020. Then replaced through warranty. Second one was from September 2020- June 2022. 2 years old & no longer under warranty. Both times were faulty heat exchangers. Water chemistry was always on point!
You talk too much but you didn’t show what is the solution 🤦🏻♀️🤦🏻♀️🤦🏻♀️ if do we need to replace that ignition or we need to clean that inside the heater???!🙄🙄🙄
Can we get the Amazon link for that sweet inspection camera?
@@PipeDoctor Thank you very much
Could the heater exchanger be removed cleaned and pressure tested and the leak silver soldered or brazed
Awesome. Thanks
Here in Arizona many people use a heat pump on their pool since it can be run in heating mode during cool months (November to May) and then in cooling mode during the really hot months (July to September). I don't have one so by midsummer my pool water is about 95 degrees Fahrenheit.
@@PipeDoctor Yep, we actually root for hailstorms every August LOL!
We have a pos like this, maybe the same model, and I just got this error. It’s only a few years old. Designed to break I’m sure, bc we never did anything bad to it, barely used it actually.
Sorry for your loss
Same here. Exact model
With same error
Most likely bad water chemistry, which is the cause of most heater failures. Most companies only test ph and cl levels and forget about the alkalinity levels which will eat the cooper in your pool heater.
I take my water to Leslie at least every 2 weeks to be tested and ALWAYS FOLLOW THEIR ADVICE. The only reason these heaters fail is that they are garbage to begin with and NEVER SHOULD BE USED TO HEAT YOUR POOL WATER!!!!
I have the same heater installed in 2020. I have had this error message almost since the beginning. They replaced the hot surface igniter a few times and of course now it’s not under warranty and will have to do it again or replace the whole unit. There should be a class action lawsuit against Jandy.
So what is the best heater when water hardness is high?
None you have to drain the water
What does that mean
@@StopBullying2024 it means there is nothing you can do about hardness in your pool besides draining the water
JXI is a 3 year heater here in Florida.
Wait so why did it go bad? What caused it ??
Make sure you add a corrosion resistant check valve before that chlorinator.
What’s the warranty on the heat exchanger?
@@PipeDoctor that will do it. I am anal about the chemistry of the pool and I keep the heater on bypass when not in use just to be safe
@@PipeDoctoranyone can say water chemistry issues. But unfortunately for those type we have gps time stamped digital logs of all chemistry.
I like how they Camouflage the equipment
Let’s have the equipment get covered by weeds
The installer failed to install a anti-corrosive check valve between the heater in the chlorinator and that is why the heat exchanger failed
Hi Randy with Fluidra. You are 100% correct. I’ve seen installers not adding one in most cases.
Add a Vera flow valve to jxi the will prevent water from moving through when not in use. I would also have a check valve between heater and sanitizer.
You have to be very meticulous about your pool water with a pool heater, unbalanced water can be corrosive !
Thanks again for the videos.
😐👍🏻🥃🥃🍺🍺🍺🇺🇲
If ph drops below 7.2 yes otherwise you are high on scale. We practice lsi and csi on all pools and keep a log. Many times they try and blame pool guys. But these jandy heaters are failing sometimes well before 6 months mark. Couldn't ruin a heater from chemistry this soon even if ya tried. Jandy own manual says that allow for ph to be 6.8 and alk upwards 180ppm. It's not chemistry issue. Product issue and most likely it's electronics wiring with pressure switch or pressure switch itself. This is Also stated in the troubleshooting guide in jandy manual. Igniter has it own fault code same with flow error
Why can't the hot surface ignitor just be replaced?? It's a replaceable part you can purchase.
It can
if the problem were a bad surface ignitor only, sure; but, the exchanger is bad and will only corrupt a new HSI....
Calcium deposits such as that are due to poor water chemistry maintenance. Once the water can not hold calcium any longer it deposits in the warmest parts of the pool/ heater and it salt cell. PH and Alkalinity need to be checked every 4 to 7 days and calcium levels monthly.
Low calcium hardness in the water could cause calcium build up too.
The calcification was outside the copper coils not inside.
The exhaust pipe! Bushes laying all over it 😂
just wondering what the lifespan on a pool heater usually?
5 to 10 years on residencial poosl and less than 5 year on commercial pools. JXI heaters are so bad that they last less than 4 years.
I see this often, most times from poor installation and wrong orientation of pool equipment. (Heater not being installed after filtration and before the electronic or cemical clorinater) and if installed correctly, no check valves in place to prevent backflow contamination. Also, with salt water pools, the cartridge type filters are junk compared to sand media filters.
Lmao cartridge filters better than sand. You also should use corrosion resistant check valves but even jandy stands by regular spa jandy style check valves between cell and heater Go figure.
D.E filters are probably the best filtration device for pools.
@@Koj2ez duh
It all has to do with water chemistry and if you only pay your pool guy $100/month don't count on it to be ideal.
Wow. I really wish I had seen this video before I bought my Jandy this year. Installed in May and already getting the IGN fault. I bought Jandy be cause the last one I had was also Jandy, but almost 20 years old and built like a tank. Looks like they're just another company building low quality junk now.
It’s a great heater
I respectfully disagree. It’s only a great heater when it works. I have had a horrible experience and so have many others online. It’s a ridiculously bad heater
Maybe after replacing the heater, recommend they fire their landscaper 😂
Or recommend to hire a landscaper.
It would kill the gardener to spray some weed killer around the pool equipment
Probably also kill the gardener from spraying all that poison on the earth
Its a manufacturing defect. They should send the customer a new heater.
True, true, TRUE!!!
Looks like the Homeowner allows a “Natural Prairie” around Pool Equipment. State DOT’s do that in Highway Right-of-Ways to Avoid Grass Cut Mtce. 🤪👎
That Equipment doesn’t look Cheap so Why does it DIE in three (3) years ? Breach of Heat Exchanger ? Absolutely Unacceptable and Ridiculous. 🤪👎
The reason the heater is wired in with the pump is bc you want the heater to turn off with the pump, otherwise you could catch the heater on fire or burn the heater and other items up.
Also, the calcium build up is bc it's a salt pool and they most likely don't pay attention to their pH and calcium levels like they should.
5yr warranty on heat exchanger fyi
Wrong
If it's got a Versaflo bypass on it the heat exchanger has 5 years warranty
classic jandy fail. Happened to me 2 times. Never again lol
@@PipeDoctor First unit (JXI-400) was installed March 2020 with pool instillation & Failed September 2020. Then replaced through warranty. Second one was from September 2020- June 2022. 2 years old & no longer under warranty. Both times were faulty heat exchangers. Water chemistry was always on point!
"It's on the Fritz" lol
Looks like rock salt
Salt water pool? 🤷♂️
#1
That’s gotta be made by Raypak. Pure junk.
You talk too much but you didn’t show what is the solution 🤦🏻♀️🤦🏻♀️🤦🏻♀️ if do we need to replace that ignition or we need to clean that inside the heater???!🙄🙄🙄
A plumber who thinks he knows pool equipment.
Yes, factory trained b!tch