Superhuman CEO on Why Email Will Never Die, the Role of AI & Everything That's Wrong With Slack

Superhuman recently launched AI-powered Summarize and Instant Reply features, and has since processed 4 billion emails. On this week’s episode of Unsupervised Learning, we sat down with CEO and Founder at Superhuman, Rahul Vohra. Rahul shared with us what email will look like in the future (1:23), the internal product design decisions in building Summarize and Instant Reply (17:03), why he’s bullish on the agentic future, and why and how startups should go after incumbents (46:29).
0:00 intro
1:23 why email will never die
10:48 how ChatGPT changed Superhuman
17:03 making design decisions
24:36 how Superhuman personalizes email voices
28:37 choosing which models to use
31:01 how does cost play into decision-making
34:12 teaching users how to use AI
46:29 competing with incumbents
57:00 how work has evolved
59:03 how Rahul would redesign Slack / Slack Agent
1:04:55 Jacob and Pat debrief
With your co-hosts:
@jacobeffron
Partner at Redpoint, Former PM Flatiron Health
@patrickachase
Partner at Redpoint, Former ML Engineer LinkedIn
@ericabrescia
Former COO Github, Founder Bitnami (acq’d by VMWare)
@jordan_segall
Partner at Redpoint

[@vivekkunwarpal]

Thanks for such a in depth convo 🙌

[@RedpointAI]

Thanks for tuning in!