Finished the job and it worked fine. Thanks. For anyone doing the same repair I would advise marking the position of the seal join on the cover with a permanent marker, also the orientation of the ring that sits in front of the fan... to make assembly easier.
Thank you so much! I’ve just saved hundreds of pounds! The cable clamp was very tricky, as I didn’t open up the whole dryer. I used my husbands fishing wire. It took me around 15minutes, most of the time was taken on the cable clamp.
Great video. I've just replaced the heater on my VTC5911NB following you, and saved over £100 in call out and parts. Only cost £40 for the heater and I did it in half the time it would have taken for someone to come out, look at it, order the parts, then come back and fix it. (Also Brownie points with the missus!). Thanks.
Hi, can I suggest as a previous hoover engineer. A faster way to do this for a heater, although most engineers did not replace the little lug at the back to hold the cables as it was really a 3 minute job and we didn't want to have to part strip the front down (we were always pushed for time doing 11 jobs a day) However if you want to make this much easier and do it properly the is just to tie a tiny bit of string to that cable clamp, push it through, pull cables through as you show, change one at a time, push the cables back through and push rubber back in place, then gently pull the string until the clamp comes through, thats also the way they told you to do it in training. That way you just need to take the back panel and heater off, and leave the rest in place.
+jason hounsell Great tip to overcome a difficult problem, perhaps using a nylon fishing line would make it easier. However if the viewer gets stuck they can always return to our version.
Hi your video was very helpful, there are not a lot of videos for hoover driers out there and they are a bit of a pain as they do not have a side panel. I was looking at yor diagnosis video before I ordered a heating unit but the element in that has a simpler connection than the hoover one. Could you let me know across which two cables I should I should be checking the continuity in order to work out whether or not the element is broken. Thanks
+Eoin Casey We do not have the colour code for dryer elements but you can usually see damage to an element if that is the cause. A more common problem is that the over temperature cut out on the top will have failed. Both thermostats on the top should show continuity.
having issues with candy model similar to this. no heat and all the lights flash after 10 mins. watched a few of you vids and have ordered new heater element. hopefully this will remedy issues
Great video. Well done hoover though for making such an easy job so difficult. I think the need for the cable holder was an afterthought.... why would anyone make it so complex to remove it otherwise. The only problem I had was the upper fan cover which would not come out. My model looked slightly different than the one in the video which might explain why. I still managed to get my hand in though. Note that the screws in the front fan cover are different lengths. I think the short one goes in the right to prevent it from catching the cables behind. Not really designed for fool proof assembly!
Hi Neil, we agree this can be a difficult repair but for anyone attempting this there is some good advise from a hoover engineer on this page in the comments.
You don’t have to strip the machine JUST to reclip. Loop fishing line through the grooves clip and push inside. Once heater is changed, pull the fishing line out with the tip of the clip and use small pliers. That’s 40+mins saved.
@eSpares, Excellent video lads, very clear and concise. I'm looking to replace the felt seal front duct. Looks like this video takes me 90% of the way - by any chance do you have a video showing how to replace the felt?
Hi Tyvire, we do not have a video on replacing a hoover felt seal but do have one that shows the dismantle procedure on a dryer so take a look ruclips.net/video/tu5mALFghqw/видео.html&t
Any chance you could make a video on how to replace the motor capacitor on this? I'm kinda hoping I can do it just by taking the fan and top section out.
+DJOveryde It is possible but you would have to work by touch only. See another video: ruclips.net/video/oHA0ZRt9AUM/видео.html You can see when the drum is out the capacitor is fitted at the top of the motor. If you use a long socket and loosen the fixing nut you can remove it with your finger tips (and washer?). Then unhook the cap and pull off the connectors. If that was't difficult enough you then have to 'offer' the cap in locate and fit the connectors with one hand by touch. and finally position and fit the nut and washer by touch again. Possible but easier to lift the drum out as shown in the other video.
Hi David, as described in the video the cable clamp stops the wiring from the heater moving inside if not attached can result in the wiring catching on the drum which can be dangerous so it is important.
I am not sure I have fixed the problem. The heater works but The clothes are getting v hot and there is loads of steam in the drum. Hardly any water in the container. I’m worried the heater will fail again. I previously cleaned the condenser with a hose and Cleaned all of the air passages. The only odd thing I have seen is at the back of the machine under the condenser is a plastic cover that leads down to the water container..: this is held with two screws and is warped, but I can’t see this would cause the issue. Any ideas folks? Thank you.
Instead of taking the front off the machine I fed a bent cable tie through the cable grip hole: attached strong thread to cable tie with tape and pulled it through then looped thread around cable grip and pulled it through the hole; saves a whole load of time
+elbango2007 Sorry just found your comment, for more information see another video: ruclips.net/video/trJXdqNBn7M/видео.html If you still have problems give us your model number and we will try and help further.
+Tom Darbey Hi Tom, we have just found the above comment and the same advice applies to you. For more information see another video: ruclips.net/video/trJXdqNBn7M/видео.html If you still have problems give us your model number and we will try and help further.
Hi it's a hoover dyc8913 and the fault coming up is E08 I have replaced heating element and checked as many fuses as I can find.... the fault doesn't appear until about 20 minutes into cycle if that helps, getting plenty of air flow but no heat
+Tom Darbey E8 is a heating error. There is a thermal fuse on the top of the heater that can easily be 'blown' if you stop the dryer when hot in the middle of the cycle. Recheck the 'thermostats' with a meter to confirm they measure 'short' on a low resistance setting as you may have occidentally 'blown' the over heat cut out.
Your videos are really good and helpfull, Thanks a lot! Could you be so kind to tell me where the humidity sensor of this Hoover dryer is locatet? Thank you :)
hi i have hoover dryer the same as the video but in black, it stopped working today it was switching itself off after roughly 5 min but now it wont start at all, i looked through the air vents and noticed its covered in lint on the inside, could you advise me please how i would get inside the machine to hoover it out, we managed to get the top off but we dont no were to go from there. thanks
+clair wright If your machine does not start rotating it may be the motor capacitor has failed see another video: ruclips.net/video/Vd8DcQpk748/видео.html To clean it properly it may be better to fully dismantle as shown in our video: ruclips.net/video/oHA0ZRt9AUM/видео.html
Hi Stevenblakeofficial thank you for your post. Some tumble dryers will have a reset button and some will not. You will need to check the user manual for your make and model.
If the element gets damp it is likely to trip your electricity. Check the condenser is clean and the water is getting to the container. May be worth checking this video: ruclips.net/video/pxZIetevnSo/видео.html
eSpares thanks for replying. Everything works as it should now but now im getting this sound when it gets to temperature. I've put a video on my RUclips could you have a listen and let me know what you might think it is. Its coming from where the motor is. Thanks
+DJOveryde Depending on the production number it is likely thee has been a change.With the production number we can check and supply the correct capacitor but it will work with the higher value and just use a little more power (negligible).
hi at 2min35 you take out the fan, could you tell me how you would do this if the fan has come off and is rotating round when the dryer is (obviously I wont be doing this when its actually going round) is there an easy fix for this problem until I can get a new part for it??
Hi Kerry, at 2:40 Mat pushes his hand into the duct to hold the fan while he undoes the nut holding it on. If you don't hold the fan the motor is likely to turn when trying to undo the nut.
thanks for the response, I'm in a bit of a pickle as the fan is just free wheeling, I hold the fan and the nut just turns as the fan has broke, any advice would be great.
If you remove the heater cover at the back there is another fan attached to the motor shaft. Get some one to hold this and you can then remove the nut and front fan.
Strange, just replaced heater on my Hoover VHC681B. I only removed 2 screws at front bottom for fan housing. Went from there and no problem. No need to remove front panel.
Ah I see where you are coming from now. You located the cable clip onto the back by reaching through the vent hole?. You can do this but for trying to show the method clearly we removed the panel, this is not essential as you found out. Thanks for the feedback. 😊
Hi Andrew, the error code is suggesting a fault with the heater relay but it depends on whether you have a condenser or vented dryer, so check for any blockages around the heater, if condenser test the relay and vented check the TOC on the front of the dryer inside.
Wow thanks for the quick reply 👍 It’s a vented dryer and have cleaned and checked all vents so that’s all good, Will check relay and front sensor this week and up date you, I have learned a lot from your videos already😀 keep up the good work
I did that with metal wire worked a treat but it cut out shortly ageee turning on I’m hoping it’s the 3 amp fuse I put in plug , just waiting for 13A fuse nie fingers crossed
+Jari Huttunen Unfortunately the only way to do this is by removing the drum. For details of doing this see another video: ruclips.net/video/oHA0ZRt9AUM/видео.html Once removed the pump is directly below the drum and easily accessible to replace.
Or - you can just remove back heater cover, thread cable clip with wire or kevlar string, pullcables out and replace, pull cable clip back through on thread, 5 mins tops. You are welcome.....
Engineers were apparently drunk when designing this think and built it backwards... If the wire connectors were all based around the heating element this would be a 5 min job... Why do all these wires need to be replace with the heater... Such a waste, Especially when most of the connectors are right there on the top of the unit
Finished the job and it worked fine. Thanks. For anyone doing the same repair I would advise marking the position of the seal join on the cover with a permanent marker, also the orientation of the ring that sits in front of the fan... to make assembly easier.
Thank you so much! I’ve just saved hundreds of pounds! The cable clamp was very tricky, as I didn’t open up the whole dryer. I used my husbands fishing wire. It took me around 15minutes, most of the time was taken on the cable clamp.
Hi Animsay V, thank you for your post. Well done for being creative and fixing your tumble dryer.
Great video. I've just replaced the heater on my VTC5911NB following you, and saved over £100 in call out and parts. Only cost £40 for the heater and I did it in half the time it would have taken for someone to come out, look at it, order the parts, then come back and fix it. (Also Brownie points with the missus!). Thanks.
Hi Matt, glad we could help.
The string technique was great saved me a big job took littrally minutes using metal twine
Thanks for this video. Saved me a bundle with a repair company.
Hi Alan, glad we could help.
Hi, can I suggest as a previous hoover engineer.
A faster way to do this for a heater, although most engineers did not replace the little lug at the back to hold the cables as it was really a 3 minute job and we didn't want to have to part strip the front down (we were always pushed for time doing 11 jobs a day)
However if you want to make this much easier and do it properly the is just to tie a tiny bit of string to that cable clamp, push it through, pull cables through as you show, change one at a time, push the cables back through and push rubber back in place, then gently pull the string until the clamp comes through, thats also the way they told you to do it in training. That way you just need to take the back panel and heater off, and leave the rest in place.
+jason hounsell Great tip to overcome a difficult problem, perhaps using a nylon fishing line would make it easier. However if the viewer gets stuck they can always return to our version.
I wish there was a video how to , I’m wanting to do this but I don’t get how or where you tie string iff just a little point is coming out the back
I followed your advice today. Saved me a ton of time. Thank You!
Hi your video was very helpful, there are not a lot of videos for hoover driers out there and they are a bit of a pain as they do not have a side panel.
I was looking at yor diagnosis video before I ordered a heating unit but the element in that has a simpler connection than the hoover one.
Could you let me know across which two cables I should I should be checking the continuity in order to work out whether or not the element is broken.
Thanks
+Eoin Casey We do not have the colour code for dryer elements but you can usually see damage to an element if that is the cause. A more common problem is that the over temperature cut out on the top will have failed. Both thermostats on the top should show continuity.
Me, technology and particularly mechanics don't get along but even i managed to follow your excellent video and replace the heater unit. Great job
Thanks for the comments Chris, remember to 'like’ the video if you enjoyed it or it helped.👍
having issues with candy model similar to this. no heat and all the lights flash after 10 mins. watched a few of you vids and have ordered new heater element. hopefully this will remedy issues
I had the same problem
did you manage to fix it ??
Great video. Well done hoover though for making such an easy job so difficult. I think the need for the cable holder was an afterthought.... why would anyone make it so complex to remove it otherwise.
The only problem I had was the upper fan cover which would not come out. My model looked slightly different than the one in the video which might explain why. I still managed to get my hand in though. Note that the screws in the front fan cover are different lengths. I think the short one goes in the right to prevent it from catching the cables behind. Not really designed for fool proof assembly!
Hi Neil, we agree this can be a difficult repair but for anyone attempting this there is some good advise from a hoover engineer on this page in the comments.
You don’t have to strip the machine JUST to reclip.
Loop fishing line through the grooves clip and push inside. Once heater is changed, pull the fishing line out with the tip of the clip and use small pliers.
That’s 40+mins saved.
@eSpares, Excellent video lads, very clear and concise. I'm looking to replace the felt seal front duct. Looks like this video takes me 90% of the way - by any chance do you have a video showing how to replace the felt?
Hi Tyvire, we do not have a video on replacing a hoover felt seal but do have one that shows the dismantle procedure on a dryer so take a look ruclips.net/video/tu5mALFghqw/видео.html&t
Any chance you could make a video on how to replace the motor capacitor on this? I'm kinda hoping I can do it just by taking the fan and top section out.
+DJOveryde It is possible but you would have to work by touch only. See another video: ruclips.net/video/oHA0ZRt9AUM/видео.html
You can see when the drum is out the capacitor is fitted at the top of the motor. If you use a long socket and loosen the fixing nut you can remove it with your finger tips (and washer?). Then unhook the cap and pull off the connectors. If that was't difficult enough you then have to 'offer' the cap in locate and fit the connectors with one hand by touch. and finally position and fit the nut and washer by touch again. Possible but easier to lift the drum out as shown in the other video.
I just changed it and it just cuts out when I try it sod I kave the wrong part
How important is it to reattach the cable clamp? A local company just did this repair for us and there’s no sign of the clamp being reattached. Thanks
Hi David, as described in the video the cable clamp stops the wiring from the heater moving inside if not attached can result in the wiring catching on the drum which can be dangerous so it is important.
I am not sure I have fixed the problem. The heater works but The clothes are getting v hot and there is loads of steam in the drum. Hardly any water in the container. I’m worried the heater will fail again. I previously cleaned the condenser with a hose and Cleaned all of the air passages. The only odd thing I have seen is at the back of the machine under the condenser is a plastic cover that leads down to the water container..: this is held with two screws and is warped, but I can’t see this would cause the issue. Any ideas folks? Thank you.
Instead of taking the front off the machine I fed a bent cable tie through the cable grip hole: attached strong thread to cable tie with tape and pulled it through then looped thread around cable grip and pulled it through the hole; saves a whole load of time
Great 👍 informative video, just fitted replacement and works a dream
Hi, thanks for your comment...it's great to hear we have helped you to get your dryer back up and running, well done for completing the fix yourself!
This video was perfect for what I needed, I replaced the heater and now it's not made a difference - Is there anything else I should be looking for?
did you find the cure think I'm in the same boat lol
+elbango2007 Sorry just found your comment, for more information see another video: ruclips.net/video/trJXdqNBn7M/видео.html
If you still have problems give us your model number and we will try and help further.
+Tom Darbey Hi Tom, we have just found the above comment and the same advice applies to you. For more information see another video: ruclips.net/video/trJXdqNBn7M/видео.html
If you still have problems give us your model number and we will try and help further.
Hi it's a hoover dyc8913 and the fault coming up is E08 I have replaced heating element and checked as many fuses as I can find.... the fault doesn't appear until about 20 minutes into cycle if that helps, getting plenty of air flow but no heat
+Tom Darbey E8 is a heating error. There is a thermal fuse on the top of the heater that can easily be 'blown' if you stop the dryer when hot in the middle of the cycle. Recheck the 'thermostats' with a meter to confirm they measure 'short' on a low resistance setting as you may have occidentally 'blown' the over heat cut out.
Your videos are really good and helpfull, Thanks a lot!
Could you be so kind to tell me where the humidity sensor of this Hoover dryer is locatet?
Thank you :)
+Nico Hentrich Which model?, generally sensors are in the duct after the lint filter but before the condenser if fitted.
hi i have hoover dryer the same as the video but in black, it stopped working today it was switching itself off after roughly 5 min but now it wont start at all, i looked through the air vents and noticed its covered in lint on the inside, could you advise me please how i would get inside the machine to hoover it out, we managed to get the top off but we dont no were to go from there. thanks
+clair wright If your machine does not start rotating it may be the motor capacitor has failed see another video:
ruclips.net/video/Vd8DcQpk748/видео.html
To clean it properly it may be better to fully dismantle as shown in our video: ruclips.net/video/oHA0ZRt9AUM/видео.html
thankyou we will have a look
Do these tumble dryers have a reset button and if so where is it located?
Hi Stevenblakeofficial thank you for your post. Some tumble dryers will have a reset button and some will not. You will need to check the user manual for your make and model.
@@eSpares hi Mine looks like it's the same as the one in the video
Im changing heats element on mine but on the old one it was covered with water should it be and if not what could be the problem thanks
If the element gets damp it is likely to trip your electricity. Check the condenser is clean and the water is getting to the container. May be worth checking this video: ruclips.net/video/pxZIetevnSo/видео.html
eSpares thanks for replying. Everything works as it should now but now im getting this sound when it gets to temperature. I've put a video on my RUclips could you have a listen and let me know what you might think it is. Its coming from where the motor is. Thanks
I have my tumble dryer apart and the capaciter says it's a 7uF one however their site said I needed an 8uF which I have. Can I install the 8?
+DJOveryde Depending on the production number it is likely thee has been a change.With the production number we can check and supply the correct capacitor but it will work with the higher value and just use a little more power (negligible).
hi at 2min35 you take out the fan, could you tell me how you would do this if the fan has come off and is rotating round when the dryer is (obviously I wont be doing this when its actually going round) is there an easy fix for this problem until I can get a new part for it??
Hi Kerry, at 2:40 Mat pushes his hand into the duct to hold the fan while he undoes the nut holding it on. If you don't hold the fan the motor is likely to turn when trying to undo the nut.
thanks for the response, I'm in a bit of a pickle as the fan is just free wheeling, I hold the fan and the nut just turns as the fan has broke, any advice would be great.
If you remove the heater cover at the back there is another fan attached to the motor shaft. Get some one to hold this and you can then remove the nut and front fan.
Strange, just replaced heater on my Hoover VHC681B. I only removed 2 screws at front bottom for fan housing. Went from there and no problem. No need to remove front panel.
What model do you have?.
Had updated after comment. VHC681B N3110039611421137
Ah I see where you are coming from now. You located the cable clip onto the back by reaching through the vent hole?. You can do this but for trying to show the method clearly we removed the panel, this is not essential as you found out. Thanks for the feedback. 😊
Would have been lost without your guide. The manufacturers don't make thing easy anymore
What model is this?
Can anyone help with this one please,
Hoover dryer comes up with error 15?
After a few seconds
Heater glows red hot then error appears
Many thanks
Hi Andrew, the error code is suggesting a fault with the heater relay but it depends on whether you have a condenser or vented dryer, so check for any blockages around the heater, if condenser test the relay and vented check the TOC on the front of the dryer inside.
Wow thanks for the quick reply 👍
It’s a vented dryer and have cleaned and checked all vents so that’s all good,
Will check relay and front sensor this week and up date you, I have learned a lot from your videos already😀 keep up the good work
You don’t need to waste time removing the front. Just use a thin piece of fishing wire and pull the retaining clip through the hole.
Hi Donald, thanks for your response and input. We hope this video helped you.
I did that with metal wire worked a treat but it cut out shortly ageee turning on I’m hoping it’s the 3 amp fuse I put in plug , just waiting for 13A fuse nie fingers crossed
Top man 👨 very good
Hi Eric, thank you for your post and glad you enjoyed the video.
Why the hell wouldn't they just put those connecter plugs behind the heater cover!??
Can you make video about replacing a water pump to this machine.
Stock Number: ES1376302
I don't have no idea how this can be replaced easily.
+Jari Huttunen Unfortunately the only way to do this is by removing the drum. For details of doing this see another video:
ruclips.net/video/oHA0ZRt9AUM/видео.html
Once removed the pump is directly below the drum and easily accessible to replace.
Or - you can just remove back heater cover, thread cable clip with wire or kevlar string, pullcables out and replace, pull cable clip back through on thread, 5 mins tops.
You are welcome.....
Thanks for the comments John.
Engineers were apparently drunk when designing this think and built it backwards... If the wire connectors were all based around the heating element this would be a 5 min job...
Why do all these wires need to be replace with the heater... Such a waste, Especially when most of the connectors are right there on the top of the unit
😅😅😅😂😂😂😂😂😂 five minutes job and he open all dryer
At 4:23 my fak is making noise I’ve took the clip off but how to get fan off , it’s stuck
Can’t you just take back off change heater and pull wires out so there right then tape to back of machine , seams like a nightmare