@OctopusEnergy. I have asked many times for someone (not from Octopus though) to prove to me how a smart meter can save me money when the standing charges go up and the unit rate keeps going up. Nobody has yet.
Hey there, having a smart meter installed is optional and the main benefits are they make it easier to monitor your energy consumption (you'll be able to monitor your half-hourly energy use), you don't need to submit meter readings manually, and they enable you to join one of our smart tariffs. Read more here 🐙⚡ octopus.energy/blog/smart-meter-installation/
@@OctopusEnergy I got an email today saying it is not optional. From the email: "Your electricity meter has reached the end of its certification period and needs to be replaced. Book your smart meter install today, and we’ll handle the rest."
@@OctopusEnergy If it's optional why are Octopus sending out emails telling customers their meter is reaching the end of its certification period and then goes on to only offer the option of a smart meter as the solution? Does the customer have a legal right to insist on a standard meter?
Hi Callum, as with most things, meters tend to diminish over time which is why they are installed with a certification period. Traditional meters are now no longer manufactured so they are incredibly difficult to come by which is why we offer smart meter installations. There's more info here: octopus.energy/blog/meter-certification-date/ but feel free to reach out to us with any questions: octo.ps/nudge.
Tbh I only use energy when I really need it anyway and always turn wall switches off. My usage is sensible - it's the standing charges that are over-the-top and no meter reduces this cost unfortunately
Sometimes the original is still the best. Mine I have had about 8 years now and it works fine, sending readings through almost by the minute. If it ain't broke ....
Some standing charges go to the distribution network operator who actually owned the cable into your property and some of the equipment which the meter and companies not completely in control of
I've just seen video like a qualified "engineer" reversed, and installed wrongly electricity smart meter, and the whole box was under current! He reverses earth as live! He did not bother to check it on the end of work to inspect if it is correct. Thank you British quality standards!
My engineer has just disappeared when the meter is halfway done. He said he would return in the afternoon but never. He left our home with in-home display not connected. Called Octopus energy and they said they can't help. They had no other appointment dates available at that moment (all full). I can't believe such a large company can do something half at your home, go away and say can't help. Crazy!
Hey Inga! This doesn't sound great at all and I'd like to look into why this happened. Our teams at Octopus should absolutely be able to help find out why this happened, so I am sorry that you'd experienced this. Could you send your details over to me on octo.ps/fb-help so I can investigate and help?
It's likely that Octopus will use a third party company to install your new meter and they wont be anything like the video they show here. Believe me, my install ended up on fire!
Hey Tim, we use a mix of both of our own engineers and 3rd parties - the meter operator that’ll install your meter depends a bit on where you live. But I'd love to look into what might've happened here with your installation and make sure everything is now sorted and safe. Please send over some account details into this form here 👉 octo.ps/fb-help 👈 You can also contact our emergency team directly by email here... emergency@octopus.energy and our emergency guide can be found on our contact page here... octopus.energy/blog/power-cut/ But if your meter is sparking or on fire, call 999 immediately.
Hello Paul, that's no problem for us, people can pay how they choose 😊 although via cheque is a little more expensive as it takes more admin resources 🧐🐙
You are shooting yourself in the foot. I won't have a smart meter until the stream of complaints abouts them stops, but you are paying extra to pay by cheque. Set up a DD and just ignore offers of a smart meter.
I've been waiting two years for my meter. An engineer came out in March 23, said the back board of the meter needed replacing. I emailed you guys who said you'd organise UK Power Networks to sort, not herd nowt since. UK Power networks advise they have heard nothing from you, and refuse to allow me to book a repair directly with them as 'Your engineer advised it needed fixing'
Hi Steve, I'd really like to help here. Please pop your details on this form and I'll take a closer look at what's going on behind the scenes: octo.ps/fb-help 🐙
Octopus Energy have told us that we need to replace our meters because of coming to the end of its certification period ?? fine i`ll have a new meter BUT NO a smart one
However, these meetings are much more than smart meters now the software used to program them even not smart. Me just have to Princes if you have solar they need telling to allow that to be built and a lot of other basic things means that the energy companies can’t really install them now due to the software cost for them as it’s multiple thousand pounds a week per computer for the engineers that rallies fit them now so the likelihood is they can get a court order to fit a smart meter if you keep saying no because it has to be replaced
I don't need a smart meter to tell me what I'm using. The appliances need to be used, I'm not going to faff about trying to find out how I can save 5p/10p here and there. It is what it is, I use it, I pay my bill.
You could go on a lower tariff if you can pull the energy between 2 and 5 AM, store it and use it during high tariff times. For example if you have an electrically heated hot water storage tank it could be heated during lowest rates. Or if you have battery storage. This alone could noticeably reduce your costs. But you have to be careful about it as the flexible rates are very high between 4 and 7PM which is about the same time many run their ovens. And it could end up costing you more.
It is good for people who want to be a bit more conscious about that bill though if they have a lot of things that are electric in their house and they need to use quite a bit
Hello Alan, if you're having smart meter issues, we can get these chased up, could you pop your email in here and we'll get back to you with a response ASAP? octo.ps/fb-help 🐙
Also it might work for some people but I turn everything of that's not in use, I don't see the benefit of plugging a screen in that uses electricity and heightens my energy use anxiety as needed
Yes me too!! Everything is switched off except my fridge! I know exactly how much im using each month. No display needed. Also, they will get a Liability Notice to sign before installing one of these EMF meters in my home. Im EMF sensitive.
You cannot be sensitive to the electromagnetic fields things like the police airwave network penetrate about 99% of buildings in the UK at an extremely powerful level you would not be able to step outside in that sense and even if you wrap a room with foil, it’s strong enough to get through that very thin cage so it would not cause any issues as he have been tested for that
I keep being told that a smart meter is part of my energy contract. Told them there is nowhere in my house that I want the device, that connects to the internet or wherever plugged in. So far,about 3 years, I have avoided them!
All you were getting is an inaccurate bill because if they’ve told you to get one, it means your meter is passed calibration and it could be billing you more than you’re actually using
The video might be fine for quick reading youngsters, but it's not been tested on us aged ones. That's a common failing with many modern items and systems - inadequate testing. I hope it's not done by anyone trained by Openreach.
However most not smart metres are reaching the end of their service life due to the approval ratings they have been given so they are required to be replaced due to the energy regulations. There are procedures I can take to force you to accept them to install what they like.
I tell you what happens you get told on the phone that your home can have a smart meter so you book an appointment then when they come round and fit it they tell you it won't work in rural areas yet most suppliers insist it will work and waist a day's wages. But what's worse is you cannot have a good tariff unless you have a smart meter. When you explain on the phone it won't work and they promise it will but it won't. Basically you get refused good cheap tariffs if you don't have a smart meter. Oh and them telling you you will save money by having one is bull. It's no differant no cheaper . The more you use the more it costs and you don't need a smart meter to tell you where and how to save when all you got to do is not burn gas or electric.
Generally rural area, there may be patchy connections for smart meters as a communicate meter to meter or to the phone network sometimes it enough phone connection in some buildings in rural areas
It’s fine, but you can actually have an accurate electric bills when your analog meter needs replacement because the certification will run out and they have to be by the energy regulations. They will not fit another one and I suppose you could refuse to let them do it. they could even take legal procedures to make you have it replaced or you could be billed and inaccurate over estimate due to how the meter calibration works.
My previous two suppliers came out and said they couldn't install a smart meter as too difficult as behind kitchen units, although the existing meter was installed with no problem when units in same place... I don't want a smart meter anyway..
same, they ripped my neighbours units out and smashed them, told the old chap it was the law or police would arrest him, totally trashed his kitchen, they'll have a fight getting in my house
The issue is they are reaching the end of their service life. They generally have 20 years of calibration after that if you keep it and say you don’t want a smart meter when they ask you to get one you could actually be billed more electric than you were using because it needs replacement.
Had a SMET2 smart meter fitted worked for 11 months then Octopus could not get the automatic readings. Reported, took a month for an engineer to ring just to tell me they will have to make a home visit. Still waiting after several months. Decided not to manually send in readings, see what happens!!
They can estimate or wear what they like essentially it’s probably in a case where they might’ve been a pipe very close to it in a wall or something that messed up the signal but if you refuse to send them in and then complain, the bill isn’t accurate or they do a reading and turns out you owe 10 grand worth of electricafter years of they’re not doing one that could just happen
I have had experience of an attempted switch to smart meter but when the technician arrived he said that it was in too difficult a position to install. I imagine that this is a problem that is often encountered. Octopus, what do you suggest I do next? Do I have to dismantle my kitchen cabinets? Is there a way of showing you, via email, the position of the current meters so that you can have a better idea of what to expect on your arrival? I'm happy to switch but I do need to be reassured that we are not wasting our time here.
Hey Kevin. 👋 You can absolutely send pics over via email to help us determine what's needed for us to be able to successfully install a smart meter for you. If you send these over to us on hello@octopus.energy, we can look and help.
i was concerned to read in a newspaper recently that there are rising problems with smart meters "New blow to British smart meter rollout as number of faulty machines leaps to 4m" "The latest data has raised concerns that customers may have been overcharged on their gas and electricity bills" So I'm hesitant is there anything that you can say to reassure us? Peter
Overcharging is not the meter. These are extremely calibrated devices who have been certified to international standards and are very expensive. It’s likely a computer system error on the electricity company side in that case it could happen no matter what type the faulty ones are not necessarily faulty in the most terrible way it may be the phone signal doesn’t reach them properly through a building so you have to submit a manual reading or the screen doesn’t work however they’re still away. They can be used for billing purposes most of the time.
Energy supplier overcharging? Never. I'm sure it's done by design to rip people off even more in hope that many wouldn't notice or won't ask for their money refunded. Thieves.
After trying to get smart metres fitted for for a number if weeks I finally managed to get an appointment date by chasing Octopus...today was the day..Fantastic I thought. As we were away but didn't want to miss our appointment we arranged for a family member to be contacted and be at our home prior to engineer arrival....this didn't happen, they still called me out of the country so I relayed the message. Then I was massively disappointed to find out no Gas smart metre has been fitted only Electric, WHY??? This is just ridiculous as an engineer was here?? Just madness
They can’t be sourced, but they are incredibly expensive Analog metres have to be programmed. There’s a lot of analog ones with an optical pot for communication. It basically means the reading and put on a small device and take it off so the reading will be communicated to it in a very dumb fashion just to ensure they don’t make up a reading and then someone in trouble when the next reading is different is the software for this is very expensive so a lot of the time if these companies cancel their software subscription they cannot get these metres and it’s worth knowing they could keep their subscriptions for all of this, but it would cost customers
Have Octopus Smart gas on outside wall not communicating with hub inside the house from installation. Are your engineers/contractors looking for a hub solution or should I request the gas meter to be moved, as I am excluded from smart meter better tariffs?
Hey there, this'll depend on how far your gas meter is from the comms hub & if there are any obstacles/walls between them. I'd love to chat in more detail & see what I can do to help. Please drop me a message here: octo.ps/nudge, and I'll be in touch shortly. 🐙
I hope the istallation better than the FIT for the solar and this take into account Gas Electric And solar usage with the redirection back to the main grid as well ?
I have just had 1 out of 2 scheduled Octopus "Smart meters" installed. On the first scheduled visit the 3rd party installer refused to do the installation claiming he had "to many calls to make and needed at least 4 hours just to the "smart" Electricity meter" He took loads of photos of my existing meters and left. On the next scheduled visit the 3rd party installer fitted the new Electricity "Smart" meter but asked for a hammer as he had got the screws in the isolator switch "Cross Threaded" and needed a hammer to bang them in. He did not fit the new "Smart" Gas meter as he said he did not have the right parts.
Hi Peter, I'm really keen to take a closer look at what's happened here. Please pop your details on this form and I'll get back to you: octo.ps/fb-help 🐙
@@OctopusEnergy This has already been raised as a fault with Octopus and another meter installer is coming out towards the end of next month to fit the Gas meter, that should have been fitted, and replace the isolator switch. I will send you photo's tomorrow of the isolator switch that was removed and the new isolator switch that was fitted last Friday showing the off center bottom left screw that was driven home by hammer.
After My dual fuel smart meters were installed, the gas reading has spiked £25 for two days gas???????????? also the in home display has never worked. It says no signal but It's plugged in next to the kitchen door with the electric meter right outside. I'm beginning to regret changing over to a smart meter. I'll try to phone Octopus energy in the morning, see what happens.
This is not a smart meter issue. This is some weird technical fault as there has been some issues with the communication which is actually not the metres fault.
Fitted by unqualified "electricians" that do not torque the bolts to the correct Kg/ft tightness. If there is a house fire caused by their smart meter your home insurance will not pay out.
There will be some kind of way of claiming money, maybe against the persons who installed its company them to the proper standard? A lot of the time they do it as tight as a physically can and that is just about as tight as any talk but these terminals are not standard so it does help
So they can control what you use, If you have an old analogue gas meter, they can't turn you off remotely, a smart meter they can shut you off at touch of a button
Analog metres need replacing because they’re at the end of their service life which means the approvals and calibration have run out generally most analog metres are not supported for recalibration so the issue with you will be billed more electric than you actually use potentially so they need to replace the meter
Agree. They tried to trick me by removing good meters and replacing both with Smart Meters. But in future contact the OPSS and they will tell no certification period for gas meters (so don't replace unless faulty) and most electric meters are good for 25 years from date of installation. Just tell the truth about certification period and there won't be any issues
The benefit for you is you won’t be billed more than your actual bill because the old meters are coming out of service due to the calibration running out so you will need to get a smart meter soon anyway
@@davidedwards3408 well most of the separation periods are running out so also worth knowing a lot of the metres installed from the year 2000 to 2015 where certain types are only had a 10 year or 15 year approval. Period. Asda manufacture man and said there was a issue with them and that retrospectively they’ve changed the approval period. Down to that.
Hi i have a important enquiry, i really want to become a smart meter engineer, i have done gas engineering ACS and MET1 and been working as a gas engineer for 2 years, but i am mildly colour blind red-green, will this stop me from getting a smart meter job?
There are certain safety implications to becoming an engineer, and we would look at the severity of colour blindness, but you are welcome to apply and we can have a chat with you about it. 🐙
Hey Angela. 👋 It is absolutely possible, but we'll need to know a bit more about the communal area and set up before we arrange this. If the space between each meter is too small, this could prevent an install - but send your details over on octo.ps/nudge and let's see what's needed in your case. 🐙
I live in a flat over a shop. No common (shared) areas. Shop has a tenant, I am a tenant. Electricity meter is in shop with sub meter next to it. Shop gives monthly readings to landlord who deducts my usage from main usage and bills us accordingly. He's arranged to have a smart meter fitted in the shop. Which meter will it replace? I don't want one. PS. How will I be billed as landlord needs both readings to make both bills separate so it seems daft to have a smart meter in a really tiny clothes shop.
In this case you are not having it from an energy supplier. It appears they doing a private electricity contract so if you don’t want to smart it appears you are not in control of this installation anyway and there is no reason not to have one in this case.
I have been trying to get electrify meter upgraded and to have a gas meter installed for well over 2 years but apparently no engineers in my area, yet a friend who lives 11 miles away got hers within 2 weeks in TD 12 area and I am in TD11
Hello Jeanette, we're constantly installing meters, but they are in very high demand I'm afraid. Just so we can make certain you're registered, could you get in touch here for us: octo.ps/fb-help 🐙
@@OctopusEnergy can you please help regarding the smart meters . In the past I have emailed and phoned but no response. But I find it hard to understand how someone in the area waited just 2 weeks and I have waited since I joined OctopusEnergy. I am quite sure I am registered for smart meters
We’re generally really speedy with appts but it does depend on engineer availability in your area, network signal strength, & the meter type at the property. More info here: octopus.energy/blog/smart-meter-installation/ ⚡ Please send us some account details using this form here 👉 this octo.ps/fb-help 👈 and I'll check availability in your area. 🐙
When the new gas meter is reconnected does the installer perform pressure checks to detect any slight leakage from the boiler, hob, etc? If they do and these tests fail whose responsibility is it to fix the problem so the gas can be turned on again?
Hi there, yes our engineers will carry out tests to make sure everything is as it should be. Depending on the issue would depend on who is needed to fix, but usually it would be a gas safety engineer. 🐙
they are saying my meter has come to the end of its life, I need a new one. I don't want a smart meter, please can someone advise on other options. Thanks
Hey there, traditional meters aren't manufactured anymore making them really hard to come by, which is why we only install smart meters. Please pop your details here: octo.ps/nudge & I'll get in touch to chat some more. 🐙
@@OctopusEnergy they are available still but I guess as a technical reason due to the programming equipment to set up traditional ones such as setting up what direction is quite expensive and I guess it might not be worth it for you with the low number
Those metres generally are not done anymore. They’re very expensive to set up as the one of the little screen on the smart meters require special set up so they can read it with an optical probe for accurate billings with a meter reader can’t make it up. The issue is The prohibitively expensive and if they were to get it just for you it couldn’t happen
Hey there, we're arranging install appts as quickly as possible and do install thousands every month - but timing does depend on things like engineer availability in your area, network signal strength, & the meter type at the property. Lots more info here: octopus.energy/blog/smart-meter-installation/ ⚡ Please send us some account details using this form here 👉 this octo.ps/fb-help 👈 and I'll check availability in your area to get you an update. 🐙
REALLY? Monitor your tumble drier...? Surely you just have a routine for such things with the odd times of something that needs drying outside of the routine times. ? What is the problem in just sending providers a meter reading monthly. How do you know your smart meter is correct ? What happens if smart meter fails ? More like an anxiety inducer than all the hype if being "green" and "saving the planet"........?????
What’s the point in monitoring the tumble dryer? What do you do if you think it’s using by I much electric turn it off and have wet clothes? Do you pull up a chair and sit there watching the meter? These metres have never saved anyone money, I’d never bother to check on if I had it. Totally pointless.
@@Interdiction wow they would have to get a call holder to do it. There are really good reasons why you might want it to be disabled remotely. I can your house is on fire and you can’t turn the electric off the meter and company. Could probably do it over the phone or something.
@@markp9568 would be good if you really want something dry, but you don’t know how much electric you spent one month because it could push you over the edge of being able to afford it or not
Hi. I've been informed that my traditional electric meter has come to the end of its certification period and needs to be replaced. I also have a traditional gas meter. If I get a smart meter for my expiring electric meter, could I keep my old gas meter the way it is?
Hi there, we can arrange a smart gas meter for you at the same time, but it's completely up to you. Please pop your details on this form and we can chat through the details: octo.ps/fb-help 🐙
I would love a smart meter, but I have been waiting since November 2023. I installed solar panels and batteries after being told by Octopus that they would fit a dummy meter instead of a connected one because I live in the Highlands and a live meter would not have a connection even though it could connect to my wifi. I was under the impression that I would still have to submit meter readings. I am still waiting to be able to take advantage of the 🐙 deals for green energy production, but apparently, I am going to have to wait even longer. I have to say that it is very disappointing watching power go back to the grid that I am not being paid for.
Hey there. 👋 Smart meters themselves won't be able to utilise your wifi to communicate with us and the DCC - we need to have a strong metering WAN signal in your area for the best chance to connect. If you send your details over to me on octo.ps/nudge, let's take a look at the signal in your area and see if there is anything we can do.
@@OctopusEnergy, Thank you for responding. I have sent you a message via the above link. Many Octopus customer service members had previously informed me that I could have a dumb smart meter in the interim until the signal matters were resolved, and I would have to submit the data manually on a regular basis. At the moment, I cannot partake in your fantastic plans to fully utilise my solar and battery system to offset the reality that I live in one of the areas that produces 'Green Energy' but where we have to pay way above the national average for electricity. .
Thanks for sending that through. I'm chatting with our engineers now to see what your options are in your area. Without strong WAN coverage, it can be tricky to get a smart meter commissioned & working in smart mode. The Data Communications Company (DCC) is constantly working on extending coverage though, and we'll get you an update as soon as possible. 🐙⚡
@@OctopusEnergy@OctopusEnergy , apparently, the WAN coverage uses O2, which is a bit odd in the Highlands as this does not have the same coverage as EE. If I climb the hill immediately behind me, the O2 signal is rather good, but the only residents there are deer and sheep. Oddly, the signals do not bounce down into the straths where people actually live. As I type, I am providing 2kw of power back to the grid as an unrecognised charitable contribution. Those of us living in rural areas already pay extra for things such as broadband, so I am not surprised that we are disadvantaged by the current smart meter approach. End of rant. I appreciate any help you can give me as this has been an issue since October 2023 when I had the solar and batteries installed.
Hey there, if you pay for the gas and/or the electricity at the property, you can choose to have a smart meter installed. It's always a good idea to chat with your landlord first though, just in case there's anything in your contract that might affect the decision. More info from Ofgem here... www.ofgem.gov.uk/information-consumers/energy-advice-households/getting-smart-meter 🐙⚡
Hey there. 👋 We do in some instances, but it can depend on a few factors. If you could send your details over on octo.ps/nudge, we can chat through your required move and point you in the right direction. 🐙
I've been asked by email to get a smart gas meter even though I told Octopus on a phone call that I have a commercial meter on a domestic supply - can they provide the appropriate smart meter now?
Hi there, sounds like you have a U16 gas meter - we don't currently have smart versions of these meter types yet but if you'd like me to take a closer look for you, please do pop your details over to me on this link 👉 octo.ps/fb-help 🐙
Hi Natalie, smart meters are completely free of charge to install. Please pop your details on this form and I'll help with any Qs you have: octo.ps/fb-help 🐙
My boiler works fine but can only be controlled on the unit itself IE the remote thermostat was disconnected because it was not working? Will this be an issue
Hi there, a smart meter install shouldn't have any impact on this, but if you pop your details over to me on this link 👉 octo.ps/ig-help I'd be happy to answer any more Qs for you. 🐙
Consumer unit tails a responsibility of the owner of the installation and they should generally get a qualified professional to assess a situation involving them
Hey there, for smart pay as you go (SPAYG), you'd just need to switch to our standard tariff first so we can make sure we can get fully connected to your meter remotely for SPAYG. Could you please pop your full address into this form here 👉 octo.ps/fb-help 👈 I'll take a closer look at your meter and get back to you with the next steps. 🐙
Hi Ann, we'd never force anyone to have smart meters if they didn't want one, however traditional meters are now near impossible to come by so if anything were to happen to your meter it would need to be replaced by a smart meter. 🐙
@@czgibson3086 no analog metres need replacing every few years like 20 years because of calibration certificate so in this case a smart meter replacement makes sense as a can generally have a longer service life as new technology has allowed a longer calibration date
Hey there. 👋 Sounds like you're talking about your in home display? If you send your details over on octo.ps/nudge, I can check that everything's working as it should be.
Hey there, you shouldn't receive meter read reminders if you have a smart meter. Please pop your details on this form and I'll take a closer look at this for you: octo.ps/fb-help 🐙
Super easy my ass should be super ripped off 😂😂😂. Don’t use smart there’s nothing smart about it, is a remote controller the meter they can just add more money every second. That’s smart 😂😂😂
Basically they’re really really scary devices that give you an electric bill. There’s not really any other thing that could be bad. People are scared that they are wireless devices but they failed to realise that the one next door would already already be sending the signal in the house then when they get there when they pretend to have headaches all the time.
They don’t camp penetrates in lays of foil as wireless technology will work through it because a proper fair decay for it needs to be fairly thick. They have wireless penetrating technology because it’s near a giant metal thing
@@UKsystems really? I must research more I'm just upset at all the price rises and also angry at the A HOLE government not giving out winter fuel payments for the elderly......
@@user-is8mz4pg6x this would be quite costly but a lot of people actually charge battery systems that power their house from when they get paid to take the electricity essentially it’s because at certain times some power stations aren’t producing really anything but the turbines are spinning because they just can’t turn it off as it’s a pain to start up again so they pay you to use the electricityit’s better to use the electricity than them. Just heat the atmosphere with it instead.
@OctopusEnergy. I have asked many times for someone (not from Octopus though) to prove to me how a smart meter can save me money when the standing charges go up and the unit rate keeps going up. Nobody has yet.
Hey there, having a smart meter installed is optional and the main benefits are they make it easier to monitor your energy consumption (you'll be able to monitor your half-hourly energy use), you don't need to submit meter readings manually, and they enable you to join one of our smart tariffs. Read more here 🐙⚡ octopus.energy/blog/smart-meter-installation/
@@OctopusEnergy I got an email today saying it is not optional. From the email: "Your electricity meter has reached the end of its certification period and needs to be replaced. Book your smart meter install today, and we’ll handle the rest."
@@BillBaeck I got the same email. I'm just going to ignore it.
@@OctopusEnergy If it's optional why are Octopus sending out emails telling customers their meter is reaching the end of its certification period and then goes on to only offer the option of a smart meter as the solution? Does the customer have a legal right to insist on a standard meter?
Hi Callum, as with most things, meters tend to diminish over time which is why they are installed with a certification period. Traditional meters are now no longer manufactured so they are incredibly difficult to come by which is why we offer smart meter installations. There's more info here: octopus.energy/blog/meter-certification-date/ but feel free to reach out to us with any questions: octo.ps/nudge.
Tbh I only use energy when I really need it anyway and always turn wall switches off. My usage is sensible - it's the standing charges that are over-the-top and no meter reduces this cost unfortunately
Agreed
Yes, the standing charges have increased a lot recently. I pay almost 80p a day even if I use no gas or electricity at all. That adds up over a year.
Sometimes the original is still the best. Mine I have had about 8 years now and it works fine, sending readings through almost by the minute. If it ain't broke ....
Some standing charges go to the distribution network operator who actually owned the cable into your property and some of the equipment which the meter and companies not completely in control of
I've just seen video like a qualified "engineer" reversed, and installed wrongly electricity smart meter, and the whole box was under current! He reverses earth as live! He did not bother to check it on the end of work to inspect if it is correct. Thank you British quality standards!
My engineer has just disappeared when the meter is halfway done. He said he would return in the afternoon but never. He left our home with in-home display not connected. Called Octopus energy and they said they can't help. They had no other appointment dates available at that moment (all full). I can't believe such a large company can do something half at your home, go away and say can't help. Crazy!
Hey Inga! This doesn't sound great at all and I'd like to look into why this happened. Our teams at Octopus should absolutely be able to help find out why this happened, so I am sorry that you'd experienced this. Could you send your details over to me on octo.ps/fb-help so I can investigate and help?
It's likely that Octopus will use a third party company to install your new meter and they wont be anything like the video they show here. Believe me, my install ended up on fire!
Hey Tim, we use a mix of both of our own engineers and 3rd parties - the meter operator that’ll install your meter depends a bit on where you live. But I'd love to look into what might've happened here with your installation and make sure everything is now sorted and safe. Please send over some account details into this form here 👉 octo.ps/fb-help 👈
You can also contact our emergency team directly by email here... emergency@octopus.energy and our emergency guide can be found on our contact page here... octopus.energy/blog/power-cut/
But if your meter is sparking or on fire, call 999 immediately.
I don't want a smart meter. I pay quarterly and pay with a cheque just to piss them off . It works perfect for me.
Hello Paul, that's no problem for us, people can pay how they choose 😊 although via cheque is a little more expensive as it takes more admin resources 🧐🐙
You're just a stubborn old fool.
You are shooting yourself in the foot. I won't have a smart meter until the stream of complaints abouts them stops, but you are paying extra to pay by cheque. Set up a DD and just ignore offers of a smart meter.
Why?
Make your life hard, no impact for them - well done. Rebel and no doubt a Reform voter.
I've been waiting two years for my meter. An engineer came out in March 23, said the back board of the meter needed replacing. I emailed you guys who said you'd organise UK Power Networks to sort, not herd nowt since. UK Power networks advise they have heard nothing from you, and refuse to allow me to book a repair directly with them as 'Your engineer advised it needed fixing'
Hi Steve, I'd really like to help here. Please pop your details on this form and I'll take a closer look at what's going on behind the scenes: octo.ps/fb-help 🐙
ripped my neighbours units out and smashed them, told the old chap it was the law or police would arrest him, totally trashed his kitchen
Octopus Energy have told us that we need to replace our meters because of coming to the end of its certification period ?? fine i`ll have a new meter BUT NO a smart one
Just ignore offers of smart meters until the stream of complaints about them stops.
Had the same email today, they won't be changing my meter.
March 2024 - I have just received an email from Octopus Energy who are telling me I have no choice but to have one -
@@StellaAshsame here, had email today saying Radio Teleswitch Service is being turned off next year. I don't want a smart meter.
However, these meetings are much more than smart meters now the software used to program them even not smart. Me just have to Princes if you have solar they need telling to allow that to be built and a lot of other basic things means that the energy companies can’t really install them now due to the software cost for them as it’s multiple thousand pounds a week per computer for the engineers that rallies fit them now so the likelihood is they can get a court order to fit a smart meter if you keep saying no because it has to be replaced
I don't need a smart meter to tell me what I'm using. The appliances need to be used, I'm not going to faff about trying to find out how I can save 5p/10p here and there. It is what it is, I use it, I pay my bill.
You could go on a lower tariff if you can pull the energy between 2 and 5 AM, store it and use it during high tariff times. For example if you have an electrically heated hot water storage tank it could be heated during lowest rates. Or if you have battery storage. This alone could noticeably reduce your costs. But you have to be careful about it as the flexible rates are very high between 4 and 7PM which is about the same time many run their ovens. And it could end up costing you more.
It is good for people who want to be a bit more conscious about that bill though if they have a lot of things that are electric in their house and they need to use quite a bit
Maybe get the ones people already have working properly first
Hello Alan, if you're having smart meter issues, we can get these chased up, could you pop your email in here and we'll get back to you with a response ASAP? octo.ps/fb-help 🐙
Also it might work for some people but I turn everything of that's not in use, I don't see the benefit of plugging a screen in that uses electricity and heightens my energy use anxiety as needed
Yes me too!! Everything is switched off except my fridge! I know exactly how much im using each month. No display needed. Also, they will get a Liability Notice to sign before installing one of these EMF meters in my home. Im EMF sensitive.
You cannot be sensitive to the electromagnetic fields things like the police airwave network penetrate about 99% of buildings in the UK at an extremely powerful level you would not be able to step outside in that sense and even if you wrap a room with foil, it’s strong enough to get through that very thin cage so it would not cause any issues as he have been tested for that
I keep being told that a smart meter is part of my energy contract. Told them there is nowhere in my house that I want the device, that connects to the internet or wherever plugged in. So far,about 3 years, I have avoided them!
Another one thats ill informed 😂
LUDDITES don't you just love em
I hope you haven't got one of those new fangled telephones or televisions in your house. The govt use them to spy on you, you know.
All you were getting is an inaccurate bill because if they’ve told you to get one, it means your meter is passed calibration and it could be billing you more than you’re actually using
The video might be fine for quick reading youngsters, but it's not been tested on us aged ones. That's a common failing with many modern items and systems - inadequate testing.
I hope it's not done by anyone trained by Openreach.
These need to readers to actually have to pass some kind of legal certification and working with electricity thankfully
You are legally allowed to reject a smart metre to be installed so do that if I was you
However most not smart metres are reaching the end of their service life due to the approval ratings they have been given so they are required to be replaced due to the energy regulations. There are procedures I can take to force you to accept them to install what they like.
I tell you what happens you get told on the phone that your home can have a smart meter so you book an appointment then when they come round and fit it they tell you it won't work in rural areas yet most suppliers insist it will work and waist a day's wages. But what's worse is you cannot have a good tariff unless you have a smart meter. When you explain on the phone it won't work and they promise it will but it won't. Basically you get refused good cheap tariffs if you don't have a smart meter. Oh and them telling you you will save money by having one is bull. It's no differant no cheaper . The more you use the more it costs and you don't need a smart meter to tell you where and how to save when all you got to do is not burn gas or electric.
Generally rural area, there may be patchy connections for smart meters as a communicate meter to meter or to the phone network sometimes it enough phone connection in some buildings in rural areas
Shove it, not a chance am I having one.
Why would you want to save money?
It’s fine, but you can actually have an accurate electric bills when your analog meter needs replacement because the certification will run out and they have to be by the energy regulations. They will not fit another one and I suppose you could refuse to let them do it. they could even take legal procedures to make you have it replaced or you could be billed and inaccurate over estimate due to how the meter calibration works.
My previous two suppliers came out and said they couldn't install a smart meter as too difficult as behind kitchen units, although the existing meter was installed with no problem when units in same place... I don't want a smart meter anyway..
same, they ripped my neighbours units out and smashed them, told the old chap it was the law or police would arrest him, totally trashed his kitchen, they'll have a fight getting in my house
We dont actually want a smart meter, and we are happy with the meters that are currently installed
The issue is they are reaching the end of their service life. They generally have 20 years of calibration after that if you keep it and say you don’t want a smart meter when they ask you to get one you could actually be billed more electric than you were using because it needs replacement.
Had a SMET2 smart meter fitted worked for 11 months then Octopus could not get the automatic readings. Reported, took a month for an engineer to ring just to tell me they will have to make a home visit. Still waiting after several months. Decided not to manually send in readings, see what happens!!
They'll probably keep estimating readings until the mandatory visit, if one is still required.
They can estimate or wear what they like essentially it’s probably in a case where they might’ve been a pipe very close to it in a wall or something that messed up the signal but if you refuse to send them in and then complain, the bill isn’t accurate or they do a reading and turns out you owe 10 grand worth of electricafter years of they’re not doing one that could just happen
I have had experience of an attempted switch to smart meter but when the technician arrived he said that it was in too difficult a position to install. I imagine that this is a problem that is often encountered. Octopus, what do you suggest I do next? Do I have to dismantle my kitchen cabinets? Is there a way of showing you, via email, the position of the current meters so that you can have a better idea of what to expect on your arrival? I'm happy to switch but I do need to be reassured that we are not wasting our time here.
Hey Kevin. 👋 You can absolutely send pics over via email to help us determine what's needed for us to be able to successfully install a smart meter for you. If you send these over to us on hello@octopus.energy, we can look and help.
You got lucky, there terrible.
If it’s in a very bad location, there are generally massive fees to moving it or they may be able to assist depending on situation
Why when octopus do their own reviews on their engenders they always get five stars?
Don't let them fit a smart meter.
i was concerned to read in a newspaper recently that there are rising problems with smart meters
"New blow to British smart meter rollout as number of faulty machines leaps to 4m"
"The latest data has raised concerns that customers may have been overcharged on their gas and electricity bills"
So I'm hesitant is there anything that you can say to reassure us?
Peter
Overcharging is not the meter. These are extremely calibrated devices who have been certified to international standards and are very expensive. It’s likely a computer system error on the electricity company side in that case it could happen no matter what type the faulty ones are not necessarily faulty in the most terrible way it may be the phone signal doesn’t reach them properly through a building so you have to submit a manual reading or the screen doesn’t work however they’re still away. They can be used for billing purposes most of the time.
Energy supplier overcharging? Never.
I'm sure it's done by design to rip people off even more in hope that many wouldn't notice or won't ask for their money refunded. Thieves.
After trying to get smart metres fitted for for a number if weeks I finally managed to get an appointment date by chasing Octopus...today was the day..Fantastic I thought. As we were away but didn't want to miss our appointment we arranged for a family member to be contacted and be at our home prior to engineer arrival....this didn't happen, they still called me out of the country so I relayed the message. Then I was massively disappointed to find out no Gas smart metre has been fitted only Electric, WHY??? This is just ridiculous as an engineer was here?? Just madness
Hello Dan, we're keen to get this sorted, could you pop your email in this form and we'll get back to you with a response ASAP? octo.ps/fb-help 🐙
I will never accept a 'smart' meter. Start sourcing analogue meters if you are so concerned about the current one being out of date.
They can’t be sourced, but they are incredibly expensive Analog metres have to be programmed. There’s a lot of analog ones with an optical pot for communication. It basically means the reading and put on a small device and take it off so the reading will be communicated to it in a very dumb fashion just to ensure they don’t make up a reading and then someone in trouble when the next reading is different is the software for this is very expensive so a lot of the time if these companies cancel their software subscription they cannot get these metres and it’s worth knowing they could keep their subscriptions for all of this, but it would cost customers
Have Octopus Smart gas on outside wall not communicating with hub inside the house from installation. Are your engineers/contractors looking for a hub solution or should I request the gas meter to be moved, as I am excluded from smart meter better tariffs?
Hey there, this'll depend on how far your gas meter is from the comms hub & if there are any obstacles/walls between them. I'd love to chat in more detail & see what I can do to help. Please drop me a message here: octo.ps/nudge, and I'll be in touch shortly. 🐙
I hope the istallation better than the FIT for the solar and this take into account Gas Electric And solar usage with the redirection back to the main grid as well ?
Hi Paul, smart meters will track both energy imported & exported. Please pop your details on this form if you'd like to chat: octo.ps/fb-help 🐙
I have just had 1 out of 2 scheduled Octopus "Smart meters" installed.
On the first scheduled visit the 3rd party installer refused to do the installation claiming he had "to many calls to make and needed at least 4 hours just to the "smart" Electricity meter" He took loads of photos of my existing meters and left.
On the next scheduled visit the 3rd party installer fitted the new Electricity "Smart" meter but asked for a hammer as he had got the screws in the isolator switch "Cross Threaded" and needed a hammer to bang them in.
He did not fit the new "Smart" Gas meter as he said he did not have the right parts.
Hi Peter, I'm really keen to take a closer look at what's happened here. Please pop your details on this form and I'll get back to you: octo.ps/fb-help 🐙
@@OctopusEnergy This has already been raised as a fault with Octopus and another meter installer is coming out towards the end of next month to fit the Gas meter, that should have been fitted, and replace the isolator switch.
I will send you photo's tomorrow of the isolator switch that was removed and the new isolator switch that was fitted last Friday showing the off center bottom left screw that was driven home by hammer.
Wow mini cuddly octopus for the kids! That's sealed it for me
🐙💗
After My dual fuel smart meters were installed, the gas reading has spiked £25 for two days gas???????????? also the in home display has never worked. It says no signal but It's plugged in next to the kitchen door with the electric meter right outside.
I'm beginning to regret changing over to a smart meter. I'll try to phone Octopus energy in the morning, see what happens.
Hi there, I'm really keen to help here. Please pop your details on this form and I'll get on the case for you now: octo.ps/fb-help 🐙
This is not a smart meter issue. This is some weird technical fault as there has been some issues with the communication which is actually not the metres fault.
Fitted by unqualified "electricians" that do not torque the bolts to the correct Kg/ft tightness.
If there is a house fire caused by their smart meter your home insurance will not pay out.
There will be some kind of way of claiming money, maybe against the persons who installed its company them to the proper standard? A lot of the time they do it as tight as a physically can and that is just about as tight as any talk but these terminals are not standard so it does help
Why are they forcing people to have these meters my meter is fine and any electricity i use i need to use do they want to monitor are every move
So they can control what you use,
If you have an old analogue gas meter, they can't turn you off remotely, a smart meter they can shut you off at touch of a button
@@thplumbing8883 another one of the tin foil hat brigade spouting nonsense
@@thplumbing8883 they can actually shut it off at the pole very easily
Analog metres need replacing because they’re at the end of their service life which means the approvals and calibration have run out generally most analog metres are not supported for recalibration so the issue with you will be billed more electric than you actually use potentially so they need to replace the meter
Guys, this is an OPTION, you do not need this. It benefits them and the Government, not us.
Agree. They tried to trick me by removing good meters and replacing both with Smart Meters. But in future contact the OPSS and they will tell no certification period for gas meters (so don't replace unless faulty) and most electric meters are good for 25 years from date of installation. Just tell the truth about certification period and there won't be any issues
The benefit for you is you won’t be billed more than your actual bill because the old meters are coming out of service due to the calibration running out so you will need to get a smart meter soon anyway
@@davidedwards3408 well most of the separation periods are running out so also worth knowing a lot of the metres installed from the year 2000 to 2015 where certain types are only had a 10 year or 15 year approval. Period. Asda manufacture man and said there was a issue with them and that retrospectively they’ve changed the approval period. Down to that.
Hi i have a important enquiry, i really want to become a smart meter engineer, i have done gas engineering ACS and MET1 and been working as a gas engineer for 2 years, but i am mildly colour blind red-green, will this stop me from getting a smart meter job?
There are certain safety implications to becoming an engineer, and we would look at the severity of colour blindness, but you are welcome to apply and we can have a chat with you about it. 🐙
Does octopus make their own smart meters? Like, do you install your own devices or are those regular smart meters?
Hey Basit, we don't have our own brand of smart meter. 🐙
Their standard commercial brands because these certification costs a lot of money to ensure is accurate
Is it possible to get smart meters installed in a block of flats where the electricity meters are all in a cupboard in a communal area?
Hey Angela. 👋 It is absolutely possible, but we'll need to know a bit more about the communal area and set up before we arrange this. If the space between each meter is too small, this could prevent an install - but send your details over on octo.ps/nudge and let's see what's needed in your case. 🐙
I live in a flat over a shop. No common (shared) areas. Shop has a tenant, I am a tenant. Electricity meter is in shop with sub meter next to it. Shop gives monthly readings to landlord who deducts my usage from main usage and bills us accordingly. He's arranged to have a smart meter fitted in the shop. Which meter will it replace? I don't want one.
PS. How will I be billed as landlord needs both readings to make both bills separate so it seems daft to have a smart meter in a really tiny clothes shop.
In this case you are not having it from an energy supplier. It appears they doing a private electricity contract so if you don’t want to smart it appears you are not in control of this installation anyway and there is no reason not to have one in this case.
I have been trying to get electrify meter upgraded and to have a gas meter installed for well over 2 years but apparently no engineers in my area, yet a friend who lives 11 miles away got hers within 2 weeks in TD 12 area and I am in TD11
Hello Jeanette, we're constantly installing meters, but they are in very high demand I'm afraid. Just so we can make certain you're registered, could you get in touch here for us: octo.ps/fb-help 🐙
@@OctopusEnergy can you please help regarding the smart meters . In the past I have emailed and phoned but no response. But I find it hard to understand how someone in the area waited just 2 weeks and I have waited since I joined OctopusEnergy. I am quite sure I am registered for smart meters
We’re generally really speedy with appts but it does depend on engineer availability in your area, network signal strength, & the meter type at the property. More info here: octopus.energy/blog/smart-meter-installation/ ⚡ Please send us some account details using this form here 👉 this octo.ps/fb-help 👈 and I'll check availability in your area. 🐙
Mine doesn't work, and the excuse they give is that they need to get licences before they can enable a smart meter! 😂
@@VintageOilOtiginal4Sale You sound like you need serious mental help.
Yes, the frequencies are very heavy such that no one can just casually buy one and reprogram it to create interference and jam the communication
What's the position re smart meters and solar panels (FIT tariff)?
When the new gas meter is reconnected does the installer perform pressure checks to detect any slight leakage from the boiler, hob, etc? If they do and these tests fail whose responsibility is it to fix the problem so the gas can be turned on again?
Hi there, yes our engineers will carry out tests to make sure everything is as it should be. Depending on the issue would depend on who is needed to fix, but usually it would be a gas safety engineer. 🐙
they are saying my meter has come to the end of its life, I need a new one. I don't want a smart meter, please can someone advise on other options. Thanks
Hey there, traditional meters aren't manufactured anymore making them really hard to come by, which is why we only install smart meters. Please pop your details here: octo.ps/nudge & I'll get in touch to chat some more. 🐙
@@OctopusEnergy they are available still but I guess as a technical reason due to the programming equipment to set up traditional ones such as setting up what direction is quite expensive and I guess it might not be worth it for you with the low number
Those metres generally are not done anymore. They’re very expensive to set up as the one of the little screen on the smart meters require special set up so they can read it with an optical probe for accurate billings with a meter reader can’t make it up. The issue is The prohibitively expensive and if they were to get it just for you it couldn’t happen
Would love this, wanting to know how I can save money on my bills. But been waiting a year for an appointment ! what's going on?
Hey there, we're arranging install appts as quickly as possible and do install thousands every month - but timing does depend on things like engineer availability in your area, network signal strength, & the meter type at the property. Lots more info here: octopus.energy/blog/smart-meter-installation/ ⚡
Please send us some account details using this form here 👉 this octo.ps/fb-help 👈 and I'll check availability in your area to get you an update. 🐙
Love my electric smart meter ,the best let's me see what I'm using. Especially can monitor tumble drier which is fab.
Lovely great yeah yeah really great UNTIL they decide to turn your meter off remotely . That is their main reason for the installation
REALLY? Monitor your tumble drier...? Surely you just have a routine for such things with the odd times of something that needs drying outside of the routine times. ? What is the problem in just sending providers a meter reading monthly. How do you know your smart meter is correct ? What happens if smart meter fails ? More like an anxiety inducer than all the hype if being "green" and "saving the planet"........?????
What’s the point in monitoring the tumble dryer? What do you do if you think it’s using by I much electric turn it off and have wet clothes? Do you pull up a chair and sit there watching the meter? These metres have never saved anyone money, I’d never bother to check on if I had it. Totally pointless.
@@Interdiction wow they would have to get a call holder to do it. There are really good reasons why you might want it to be disabled remotely. I can your house is on fire and you can’t turn the electric off the meter and company. Could probably do it over the phone or something.
@@markp9568 would be good if you really want something dry, but you don’t know how much electric you spent one month because it could push you over the edge of being able to afford it or not
Do I have to have a smart meter ?? Octopus says yes.
I see @octopus don't reply to this question!
Hi, you don't HAVE to have a smart meter.
Hi. I've been informed that my traditional electric meter has come to the end of its certification period and needs to be replaced.
I also have a traditional gas meter.
If I get a smart meter for my expiring electric meter, could I keep my old gas meter the way it is?
Hi there, we can arrange a smart gas meter for you at the same time, but it's completely up to you. Please pop your details on this form and we can chat through the details: octo.ps/fb-help 🐙
I would love a smart meter, but I have been waiting since November 2023. I installed solar panels and batteries after being told by Octopus that they would fit a dummy meter instead of a connected one because I live in the Highlands and a live meter would not have a connection even though it could connect to my wifi. I was under the impression that I would still have to submit meter readings. I am still waiting to be able to take advantage of the 🐙 deals for green energy production, but apparently, I am going to have to wait even longer. I have to say that it is very disappointing watching power go back to the grid that I am not being paid for.
Hey there. 👋 Smart meters themselves won't be able to utilise your wifi to communicate with us and the DCC - we need to have a strong metering WAN signal in your area for the best chance to connect. If you send your details over to me on octo.ps/nudge, let's take a look at the signal in your area and see if there is anything we can do.
@@OctopusEnergy, Thank you for responding. I have sent you a message via the above link. Many Octopus customer service members had previously informed me that I could have a dumb smart meter in the interim until the signal matters were resolved, and I would have to submit the data manually on a regular basis. At the moment, I cannot partake in your fantastic plans to fully utilise my solar and battery system to offset the reality that I live in one of the areas that produces 'Green Energy' but where we have to pay way above the national average for electricity. .
Thanks for sending that through. I'm chatting with our engineers now to see what your options are in your area. Without strong WAN coverage, it can be tricky to get a smart meter commissioned & working in smart mode. The Data Communications Company (DCC) is constantly working on extending coverage though, and we'll get you an update as soon as possible. 🐙⚡
@@OctopusEnergy@OctopusEnergy , apparently, the WAN coverage uses O2, which is a bit odd in the Highlands as this does not have the same coverage as EE. If I climb the hill immediately behind me, the O2 signal is rather good, but the only residents there are deer and sheep. Oddly, the signals do not bounce down into the straths where people actually live. As I type, I am providing 2kw of power back to the grid as an unrecognised charitable contribution. Those of us living in rural areas already pay extra for things such as broadband, so I am not surprised that we are disadvantaged by the current smart meter approach. End of rant. I appreciate any help you can give me as this has been an issue since October 2023 when I had the solar and batteries installed.
I am renting. Do I need the landlord approval to install a smart meter? Is smart meter free?
Hey there, if you pay for the gas and/or the electricity at the property, you can choose to have a smart meter installed. It's always a good idea to chat with your landlord first though, just in case there's anything in your contract that might affect the decision. More info from Ofgem here...
www.ofgem.gov.uk/information-consumers/energy-advice-households/getting-smart-meter 🐙⚡
Thanks. @@OctopusEnergy. You did not answer my question regarding if it is free. Yes! I use octopus energy.
Yep, smart meter installs are free of charge. 👍🐙
Mini octopuses _just_ for kids? Asking for a friend.
Mobile phones have signal issues - smart meters don't have this issue at all
Meet can talk to the phone network or between metres they are very complex devices so they have redundancy in place
My smart meter install was easy and have been on the Go tariff 18 months now. Happy octopus customer here.
Great stuff Wayne! 🐙
Do you move gas meters? mine is embedded behind cabinets in my kitchen, I think some house bricks need to be removed and the meter replaced.
Hey there. 👋 We do in some instances, but it can depend on a few factors. If you could send your details over on octo.ps/nudge, we can chat through your required move and point you in the right direction. 🐙
I've been asked by email to get a smart gas meter even though I told Octopus on a phone call that I have a commercial meter on a domestic supply - can they provide the appropriate smart meter now?
Hi there, sounds like you have a U16 gas meter - we don't currently have smart versions of these meter types yet but if you'd like me to take a closer look for you, please do pop your details over to me on this link 👉 octo.ps/fb-help 🐙
How much does it cost to have a smart meter installed?
Hi Natalie, smart meters are completely free of charge to install. Please pop your details on this form and I'll help with any Qs you have: octo.ps/fb-help 🐙
My boiler works fine but can only be controlled on the unit itself IE the remote thermostat was disconnected because it was not working? Will this be an issue
Hi there, a smart meter install shouldn't have any impact on this, but if you pop your details over to me on this link 👉 octo.ps/ig-help I'd be happy to answer any more Qs for you. 🐙
Good job little bro!
No cable cleat or p-clips on consumer unit tails to reduce movement in the consumer unit. Not Good.
Consumer unit tails a responsibility of the owner of the installation and they should generally get a qualified professional to assess a situation involving them
I have both night and day rates for my electric will this continue?
Hey Tina, yes it will. More info here: octopus.energy/blog/smart-meter-installation/. 🐙
Can I still have a smart metre and still pay as I go?
Hey there, for smart pay as you go (SPAYG), you'd just need to switch to our standard tariff first so we can make sure we can get fully connected to your meter remotely for SPAYG. Could you please pop your full address into this form here 👉 octo.ps/fb-help 👈 I'll take a closer look at your meter and get back to you with the next steps. 🐙
Maybe slow down, rabbiting like she’s wound up for gods sake!😂
Smart meter. Installation by the back door. I don’t want a smart meter. Can’t I have an ordinary one.
Hi Ann, we'd never force anyone to have smart meters if they didn't want one, however traditional meters are now near impossible to come by so if anything were to happen to your meter it would need to be replaced by a smart meter. 🐙
@@OctopusEnergy What a load of rubbish.
@@OctopusEnergy Start manufacturing traditional meters again then.
@@OctopusEnergyI'm sure they don't have smart meters in other countries. Maybe buy some of theirs!
@@ade7163 They won't do that, all part of their 1984 plan!
Is there a charge for this? I have been asked for an install appointment as my meter has run of of certification.
Hey Kate. 👋 There's no charge for us to replace your meters. 🐙
@@OctopusEnergy Every energy customer is paying for the smart meter rollout through higher bills.
@@czgibson3086 no analog metres need replacing every few years like 20 years because of calibration certificate so in this case a smart meter replacement makes sense as a can generally have a longer service life as new technology has allowed a longer calibration date
@@UKsystems Tell that to the people whose SMETS1 meters stopped working almost immediately.
@@czgibson3086 those metres were literally public beta testing
Just received my smart meter what do u do now please
Hey there. 👋 Sounds like you're talking about your in home display? If you send your details over on octo.ps/nudge, I can check that everything's working as it should be.
So whdo they ask for meter readings
Hey there, you shouldn't receive meter read reminders if you have a smart meter. Please pop your details on this form and I'll take a closer look at this for you: octo.ps/fb-help 🐙
No thank you !!
When you unlock me to run out of certification, you’re going to need to get one anyway
I wouldn't touch a smart meter with a barge pole do your own research they're the biggest con do your own readings once a week, make it a habit!
Care to explain!
Had ours for years with no problem
We can also check via meter readings and phone
And they can also shut off your supply, remotely if the decide you have used enough gas... Can't do that with an analogue meter...
@@thplumbing8883no they can’t
I have had my smart meter since they came out no issues whatsoever
No one will come to my house
Super easy my ass should be super ripped off 😂😂😂. Don’t use smart there’s nothing smart about it, is a remote controller the meter they can just add more money every second. That’s smart 😂😂😂
Just like Fujitsu did to the postmasters in the post office scandal.
The manufacturers of these metres tightly control can be done. They cannot just control your electric.
No you don't its not law but they can stop you having the cheap tariffs 😮
To get the meter calibration runs out of your analogue one
What’s the issue with Smart meters please? Need some facts please not crazy talk.
Basically they’re really really scary devices that give you an electric bill. There’s not really any other thing that could be bad. People are scared that they are wireless devices but they failed to realise that the one next door would already already be sending the signal in the house then when they get there when they pretend to have headaches all the time.
Kcuf ffo
Wrap the gas smart meter in tin foil . It makes the meter DUMB . No wifi signal can enter or leave the meter
They don’t camp penetrates in lays of foil as wireless technology will work through it because a proper fair decay for it needs to be fairly thick. They have wireless penetrating technology because it’s near a giant metal thing
More absolute failure, just like when my smart/dumb meter was installed (at my expense) by amateurs.
Not really essential.... stop the nonsense it doesn't save money
It does if you can take advantage of a smart tariff, which I do. My bills are down by a third using their wholesale price linked tariff.
All the energy companies at the moment are extortionate beep beep beeps the bosses should be arrested and thrown in jail. 😂
If you get one of these a lot of tariffs pay you at certain times of the day to use electric
@@UKsystems really? I must research more I'm just upset at all the price rises and also angry at the A HOLE government not giving out winter fuel payments for the elderly......
@@user-is8mz4pg6x this would be quite costly but a lot of people actually charge battery systems that power their house from when they get paid to take the electricity essentially it’s because at certain times some power stations aren’t producing really anything but the turbines are spinning because they just can’t turn it off as it’s a pain to start up again so they pay you to use the electricityit’s better to use the electricity than them. Just heat the atmosphere with it instead.