WIHI: Improving Patient Experience - What's Working, What's Not (Part 1 of 3)

© 2021 Institute for Healthcare Improvement.
In this clip, IHI Director of Communications and Host of WIHI Madge Kaplan asks IHI Faculty and Patient and Family Advisor Martha Hayward "What would you like to see health systems focus on right now to either change course or improve on work that they're already doing?"
For audio of the full WIHI broadcast, visit ihi.org/wihi and visit the archive section, or search for "WIHI" on itunes.