Thanks for your interest, Ell! That camera is not supported on Arsenal 1 or Arsenal 2 at this time. We may add them in the future to Arsenal 2. You can enter your e-mail and camera model here to be notified when new cameras are added: witharsenal.com/supported-cameras. You can also vote for your camera to be added and help us determine what to evaluate adding next!
just got the a2 and installed the app on my iPhone. it is now stuck at 'restarting arsenal'. the a2 restarted but the app is stuck. it's probably nothing but I guess I'll have to close the app and hope for the best. wish me luck.
Hi Maung, sorry you're running into trouble. Can you please send our friendly support team a message at help@witharsenal.com? We'll be happy to help troubleshoot and get you up and running here. Thanks!
I have pre-ordered my arsenal 2,I am really excited to not have to worry about setting up my camera or buying filters for long exposure
Thanks for your support, Ahmed! We can't wait to see what you create with your Arsenal 2!
Is it possible to upgrade my Arsenal 1 to work with my Sony ZV-E10 and order a USB type C cable?
Thanks for your interest, Ell! That camera is not supported on Arsenal 1 or Arsenal 2 at this time. We may add them in the future to Arsenal 2. You can enter your e-mail and camera model here to be notified when new cameras are added: witharsenal.com/supported-cameras. You can also vote for your camera to be added and help us determine what to evaluate adding next!
@@witharsenal I just subscribed and tried to vote but it's not on the list to vote for?
Thanks, Ell. Under the Camera Brand, you can select "Other" and then type in the camera model.
By using the USB port on camera to connect to Arsenal, will I lose the USB charging function from power bank? thanks
Thanks for your interest, K K! We just use a dummy battery to power the camera when shooting long timelapses.
just got the a2 and installed the app on my iPhone. it is now stuck at 'restarting arsenal'. the a2 restarted but the app is stuck. it's probably nothing but I guess I'll have to close the app and hope for the best. wish me luck.
Hi Maung, sorry you're running into trouble. Can you please send our friendly support team a message at help@witharsenal.com? We'll be happy to help troubleshoot and get you up and running here. Thanks!
Not working at all 😢
Sorry to hear you are having trouble. Can you please email support at help@witharsenal.com? They will be able to assist you. Thanks!
That device is still not working on setup…
Hi Tushae, can you please reach out to support at help@witharsenal.com? They will be able to help you get the Arsenal 2 up and running. Thanks!