With this lack of maintenance on customer-facing items, I'd be more concerned about the lack of maintenance on the structural and mechanical aspects of the plane itself.
That's the only area they invest in. Air-India is very safe for travel. By the way, stop tarnishing Air-India. They offer low prices. You want comfort, go to a different airline.
What are you on about? Air india flights from the UK are literally 10x the price of other airlines, They have a captive market being one of the few airlines that flight direct, and are often even more expensive than BA and Virgin@@ven41618
@@ven41618 why would you not accept constructive criticism? it's the only that you would improve, unless you don't want to improve? at least have a product you can be proud of.
To be honest you hang around in these countries for a while and it stops bothering you. Its a little sad but you do turn into a massively aloof classist twat. You stop treating everyone as equal and just start ignoring people.
When I flew Heathrow to Delhi, I was shocked by the state of the plane. My entertainment display wasn’t working. I looked around and saw actually apart from 2-3 seats nearly every display was broken. But what I found even more shocking was I was only one complaining about this! Everyone else (most passengers were Indian) was ok. The guy next to me said, “This is Air India, if the plane flies, we’re happy.”
pay and money and then see the features , vistara is relatively cheap compared to others , if you can't pay then don't complain doesn't matter it is india or what
Whenever I see those hilarious rules such as “don’t flush night suits”, I can’t help but to think “someone must have tried this at one point… who on earth would do this????”
I once went to a bank in a dodgy part of a UK town that had a sign behind the counter saying "staff will not handle cash that has been in a customer's mouth" so nothing surprises me.
I understand the wear and tear and the old cabin given the terrible financial state of Air India for much of the past decade, but what excuse could be there for not even cleaning the first class properly??
@@The_DuMont_Network Sorry but yes, I did. English isn't my native language so I am allowed to guess wrong so every now and then. I could have looked it up of course but I'm too lazy to do so and thus waited for someone like you to show up and correct me. Thank you for that.
I took my Daughters to India. The police at customs where armed & signs on the walls said something to the effect of 'REPORT STAFF WHO ASK FOR BRIBES' 15 minutes before boarding an armed Customs person forced me to go out the back with him, leaving my Daughters. I had the foresight to photograph the sign as we went, after 10 minutes in the back he let me go. I was actually terrified. On the flight a group of Korean teenagers told us they'd been forced to pay $350 each after the same treatment. I felt I'd avoided terror leaving India. There is SERIOUS corruption still.
All those wear-and-tear defects, grime, pen marks and other physical problems with the seat/space itself (including gadgetry issues) severely diminished any interest I might have in booking a flight with India Air, but none of that was a deal-breaker, even all of it combined. But an airline that doesn't want/allow me to flush my pajamas down the toilet has crossed the line. That's simply unacceptable, not what I expect from a decent airline. Even the poorest of the poor traveling steerage to make a new life in America didn't have that indignity imposed on them. No-pajama toilets are inexcusable.
As an indian, I THANK you for making this. The service has not changed much and in fact the crew and now more strict with you. That, combined with the shitty planes, just makes it all the more embarrassing.
they have placed a huge order of 500 airplanes. Don't expect a big company like Air India to change over night, after being managed in a shitty way by the previous govt
It has to do with the general workplace culture, the fact that India was a long time ally of USSR-Russia is definitely a factor here. Russia is horrible when it comes to maintenance and quality and it affected the Indian personnel working with Russian military equipment. From there it migrated to civilian fleet
I'm willing to bet that someone at TATA HQ just threw a chair across an office. They are getting the crew acting right, the food on point, but boy do they need to fix the hard product.
Why can’t you all understand that nee hardproduct is coming in 2024. Do you guys deliberately complain about hard product or are you absolutely unaware of what Air India has in plans, it is hard for me to believe you are unaware.
@@nishanthraagreddyvenuturla1569- oh we can all understand. What we can’t understand is why they charge so much right now for the worst product on the market.
I regularly fly into and out of India. When the Plaza Premium lounges shut my airlines started handing out restaurant vouchers instead. So much better.
As a Canadian, I flew both air India and vistara economy and I was blown away by the far higher quality and service of vistara. The economy class service and meals for a 1 hour flight beat major American and European airlines and put air Canada to shame. Air India and these airlines have some major catching up to do.
Air Canada is to be avoided at all cost. The flight staff are the very lazy. Passengers were forced to sit in vomit filled seats on a flight from Las Vegas - absolutely pathetic and disgusting. AC pilot actually ejected the passengers because they complained.
The main problem is that Indian consumers never complain or demand for a better product or a service, this leads the companies to take everything lightly and not deliver quality.
Exactly dude that's what I was thinking. Indians are becoming AVERAGE AND LESS DEMANDING FOR QUALITY BECOZ OF SHITTY GOVERNMENT BUT NOW ITS CHANGING AT RAPID PACE.
A friend flew Air India, London - New York first class and had a great flight, great food and comfortable seats. He did say it way chaos exiting the flight when all the other passengers rushed to get near the exits but a first class cabin crew member literally physically manhandled the other passengers out of the way so he could exit the plane first.
People in comments section: "India is a developing country, you cannot expect luxury" blah blah... if thats the case, why are they offering luxury services?? They should stick to economy for the entire airline and not operate business and first class, but yet, they still offer business and first class and charge FIRST class prices for rubbish and disgusting service. There is NO excuse for intentionally charging people thousands of dollars (knowing they cannot provide these services) and allowing them to sit in a broken seat that hasn't been properly cleaned. People pay ALOT of $$$ to have these extra services and if they don't provide them, they are scamming you and ripping you off. It can also be classed as false advertising. Thats like paying for a 10kg bag of rice, but only getting 2kg or like walking into a restaurant, you pay for a steak dinner and they bring out a empty plate saying, "sorry, we don't have any steak left, but no refunds", its a scam, plain and simple.
@@michaelhill7878you mean it’s the disgusting inherited culture from British colonialists that has held us back. Now that we are rediscovering our grand Hindu heritage we are on our way to the top of the world.
I flew Air India business class from Mumbai to Chicago about 15 years ago - back then the business lounge was older and the airport had mosquitos in it. I didn't realize until much later that there was a second, much nicer business lounge (no concierge to tell me anything), that had real AC instead of fan. The airplane was double decker 747, and my business class seat was on the upper floor - I was just a young business traveler and it felt prestige to be up on the 2nd floor, where about 30 of us had 2 dedicated flight attendants, giving us anything at any time. The seats and plane were not new even then. I even got a portable DVD player for my movies. Very old school stuff, but the service was excellent.
Seems like the staff are the best part of Air India. Whatever cabin one is in, cleanliness is something that you'd expect no matter what. Also, while the food may be good, I think I saw that some of the food was in the foil wrapping - that may pass in Economy class, but you wouldn't expect that in First or Business
Crew is the most flexible 'product' which they can improve in a short time, along with food probably. Hard product such as cabin, lounge, etc. will take years to be available across their entire fleet and destinations.
@@Baroque_Archivesyes crew laziness. Plating is also dependent on your crew in first or business. With fewer passengers in business or first there should be rigorous checks before presentation. It’s like doing your job half ass, and expecting a perfect 10/10.
Oh I miss those first/business class seats from the 2000s as I've always had a great nights sleep on them, they felt much more cosy,comfortable and spacious compared to the metalic coffins in so many airlines today.
to those who defended India by saying India is developing country bla bla bla, as if developing country should be like this, stop your argument. Malaysia, Indonesia, Thailand, Vietnam, Brazil, Mexico, etc also developing countries and their firstclass was marvelous
they are already doing so. Have you seen the new cabin seats they have choosen in all classes of service? and they are getting six brand new a350's starting in November that were supposed to go to aeroflot before the sanctions happened.
@@happyphoto200having a product to show means nothing. They need to roll it out accross the entire fleet otherwise they will be the same old airline. Qatar airways has this issue with a huge difference between their business class offerings and aircraft changes which is a problem for customers whom book for q suite. At least their other product was reasonable though unlike AI who have an awful product accross all classes on every aircraft currently. It will take years to roll it out
@@happyphoto200aviation like most businesses is a fiercely competitive market.a customer will judge a product by what he has in his hands and not what he will be provided in future.most importantly;a customer has paid.if he doesn't get the value for his money he will look elsewhere.and remember there is no lack of options.
@@happyphoto200As an INDiAN,I hope they atleast start maintaining proper hygiene on older planes before spending billions on brand new planes that won’t be maintained.
They get paid by the mid-east airlines to write this. Middle East airlines' bread and butter depends on the failure of air India. Once air India creates the hub in India, why would one goto the deserts.
I remember looking at international ticket prices a few years back and being surprised that Air India were about half the price of British Airways or Jet for first and business class. Didn't try them though as the flight times didn't fit. I assumed though it would be a case of "you get what you pay for".
Lmao stupid Indian. You all think your so smart and the best of the best when in reality you are the most shitty and gross country with poor education. I know for a FACT British airways is better@@rajeshr5140
I had a horrible experience in AIR India while traveling to Delhi from Sweden. In the economy class right next to me, a Swedish guy sat. He was also traveling to Delhi for a business purpose. We had a very constructive discussion regarding Big Data as it was my thesis topic. Suddenly the air hostage came in and asked the white Swedish guy to move into another seat as they had arranged a special seat for him. He denied. They asked 4-5 times in regular intervals, and that Swedish guy annoyedly said he was having a good discussion here and not interested in moving on to another seat. Suddenly their behavior changed dramatically. We were discussing and having our meal. Again she came in and said we had to finish our meal asap. We knew that the reason she was behaving like because a Bangladeshi student talking with a White Swedish guy in Air India.
@@hrdrr860 That's a good question but unfortunately, I don't know. I am guessing that Indian Government institutions try their best to give special services to White individuals. Perhaps they count them as Commercially Important Person (CIP).
From what I can see you deserve a total refund. I have seen Cattle Class in better shape than this sham. I think some parts of this video had the wrong video colour profile set in editing. A colour management profile of REC709 can correct the colour blow outs going on with skin tones if it's a iphone causing the trouble.
The decor reminds me of the first house I rented in London. The (very nice) landlord was from Delhi, and he'd furnished the place with gold / brown colours and lurid carpets. Your in-flight accommodation would have had his seal of approval... Great travelogue sir.
I just hope that as Vistara and Air India merge, Air India's quality goes up but also that Vistara doesn't take a tumble. Vistara is easily the most enjoyable domestic flight experience in India
@@gooner7768Lol this is the Competition that have killed many carriers in India. Indian aviation market is probably the most Toughest Domestic Aviation Markets. And do you travel within cities with traffic or ever tried expressways / NH on Trip😑
@@arpanabinaswar1811 of course there are many companies that come and go. What i mean by competition is level and quality of service. There is noone close to Vistara. Indigo can be ok, but their system and ground people are unintelligent, and not reliable. I use NH48 everyday to commute, and i also travel to Chandhigar by car. If you think these roads are good, you have not been outside India much.
I can just imagine the stench on those seats! Hygiene and cleanliness are not exactly a priority in India. I have friends who just came from there and said the whole city of New Delhi smelled like fart.
As an Indian I would agree to that. New Delhi is known to be polluted and dirty. And so are many parts of Mumbai. But that doesnt paint the whole picture for all of India as there are places way beautiful and cleaner than the cities of Delhi and Mumbai. Please visit North Eastern states of India and Kerala as well.
India is overall very diverse from inside The crowd, chaos which you see is just a tiny part of that with the rest of the parts being completely difference For example you can experience a silent forest trek in Himalayan mountains with old buddhist monasteries if you go to Northeast india, you can see a version of Tibet in Ladakh, you can see a natural retreat in the mountain valley in Himachal Pradesh You can experience a typical seaside beach in Goa, you can experience the beauty of tropical backwaters in Kerala and a old European town vibe in the city of Kochi You can be amazed to see the flora and fauna of Ooty a hill station in South India + mountain railway ride in Darjeeling, Himachal Pradesh Moreover you can even experience snowfall in Kullu, Himachal Pradesh Better watch the travel vlogs of India made by american, british youtubers like Ride with Gabi, Those happy days, Dannys Gotta world loose!!!! There is a lot of propaganda in youtube these days against China, IndiaActually India is the fastest growing economic power currently earlier it was China!!! Poverty is currently shrinking rapidly as more and more Indians are entering middle class category! India has the fastest growing middle class and currently India is in its transition phase something which China faced in 1990s, South Korea in 1970s! Comparing an emerging typical Asian economic powerhouse with a backward Islamic Middle Eastern hellhole is ridiculous
Every big city in this world smells like shit. I am from New Delhi originally, living abroad and yes there are some serious issues there but I have also been to every major US City just about and parts of those cities are absolutely filthy and disgusting. Not the mention dangerous as well. Just about every other major EU city is the same.
Even after shelling out an exorbitant price for a domestic flight you couldn't get the excellent service which is expected in a first class. I think the price which paid for this first class, you could have got an international air ticket in that price. It feels really awful to see a sorry state of Air India even after being overtaken by Tata.
@@tiziocaio6236 Maybe you are not aware of the happenings in Indian Air Space. TATA took over AIR INDIA on the 27 Jan '22. Its's been almost 19 months now since Air India has returned to the fold!
Yeah Air India should Hore you. YOU Seems to be magician that can help Air India get their New Aircraft within a Week and Overhaul existing fleet without Halting the Operations.
First time I arrived in India, I got into the airport terminal and a chap ran past me and I thought hit my head as he passed so close by. I later found he'd cut a chunk of my blonde hair out and done a runner with it. Excellent.
Be glad you got to your destination on time; on one trip Air India got me to Mumbai and hour after the Air India connecting flight left, expecting me to find and fund a hotel, taking the flight in 23 hours’ time. I’ve never been able to get a refund or reimbursement. It gets better, my Air India flight out of Agra was cancelled with an hour’s notice, leaving me to find my own way back to Mumbai for my flight home to the UK. Almost 2 years of pestering to get my refund.
16:40 That is the worst air pollution I have ever seen before. This makes me think twice about going to India with all of this air pollution scatter everywhere.
Love it. I’d have hightailed it directly out of that lounge upon seeing those crowds 😂. Good on you for sticking around to try out the food and report back.
I travelled Air India business class a few years ago. Such a bad seat, and similarly filthy. The only positive was I was exhausted and would have slept on a floor. I’ve avoided them since.
At 15:51, "There is nothing special about the first class bathroom on board, but Air India is the only airline I have seen asks customers not to flush their night suits, that is their pajamas down the toilet". This country if full of first class fools. 🤣😂🤣
@@liamb8644 jealous, huh? Work hard, stop being jealous, stop spending on unnecessary things and you might also become a rich boy one day. But I guess crying, complaining and being jealous is much easier than trying to do something about being a loser.
Hi Paul 👋. Nice comprehensive and objective review, as usual! Your "buttermilk" experience brought back a funny memory to me. As a child, I saw an advertisement about a "new and delicious buttermilk" on TV. I was so entranced by how wonderful it looked that I begged my mother to buy some for me and my sister. She tried to tell us that we probably wouldn't like it as it would taste sour to us. Naturally, we still wanted this new beverage. Of course, as soon as we tasted it we had a reaction similar to yours. However, buttermilk is a great marinade for chicken and is delicious in making biscuits(sort of like but not scones for you Brits). I applaud you for your willingness to try new foods and beverages. It is one of the benefits of traveling to different countries and learning to appreciate something that you are not familiar with.
Its about time Tata start a cleaning service and spruce up the cabin . Very filthy and broken( tray tables, seats, inop IFE..shoddy carpeting....the list goes on.)
As an Indian would like to sympathize with you the sad state of affairs we have at the boarding counter, duplicate is the norm when boarding. Quite a lot of hindrance. Also Air India is going through the makeover which under the wings of Tata Group the original owners of the airline will surely and hopefully make some strides. As an ardent follower of your work would like you to come again post the makeover. Keep doing the great work!
I was on the brink of drifting into a deep sleep, but this video was truly exceptional. The command of English, video production, and narration were outstanding. This guy is superb! I've subscribed, not because you asked me to, but because of how smoothly crafted this video was. 👌🏾
8:08 If someone told me to draw a cartoon of the inside of a luxury Indian airliner, it'd look _exactly_ like that - red carpets, white leather, gold trim on everything, and sour milk to drink. 🤣
In regards to the first class seat, it is the true experience of India where everything is deplorable and in terrible condition, the people there, while very polite lack any kind of care in upkeeping anything, you were lucky there were not chickens flying around or goats in the hallways. Unfortunately this is what is to be expected of India. But its good to bring it to the attention of those who may not know, Good Job.
It worries me that a national carrier is buying old, retired aircraft. It says volumes about the airline and the country the allows its national flag carrier to show it to the World. The retention of the Delta seats and their condition and the general cabin's state of disrepair should not attract the price charged. At most, they should be inflicted on the Indian domestic market at less than budget airline prices.
My only domestic flight in India was back in 1967 and we flew on a DC3 - after the local school had a tour through the aircraft on the ground. That was from Indoor to New Delhi. No lie flat seats and definitely only tea was served on board.
The lounge situation is getting ridiculous. Probably better to use the paid food outlets outside these days. The PP lounge in Mumbai is a lower key facility and is often a bit quieter.
Fair enough Paul. I just hope that the new cabins become the glimmer of hope that air India is here to stay. However, after watching their cabin unveil video, I honestly felt that their first class is bordering on being a business class suite, rather than a being a proper first class. But it will no doubt be way better than their existing product. Here's to wishing Air India clearer skies and a brighter future.
I think the new First Class looks alright - it's a surprise it's being kept when so many airlines are ditching their F cabins! But the real tell is how they manage cabin maintenance and soft service in all cabins, I think. They actually have great staff and a unique culture and I was a little disappointed in the rebrand, which makes the airline look so generic!
@@Paul_Lucas Sir you're not wrong, I am really going to miss the Maharaja, but you know what's done is done. I would recommend sir you fly on their 777 200LR, as 4 of them are from delta airlines, and feature good cabins.
@@HariomTalrejaMaharaja is not going anywhere.. its branding role has been reduced but its still there. It was confirmed in the brand identity reveal event held last week.
At ₹58500 for a ticket from BOM to DEL I’d probably be contacting the Consumer Courts with a complaint of ‘Misselling’ if that is what I got in exchange😢
After traveling lately, I am reminded (again) that LAX is a dull and dark airport. One of the world's busiest airports would also be a real competitor on the amazing airport list. Can someone explain to me why LAX is such a disappointing airport?
Great Review Paul - disappointing seat/cabin product tho 😓 Can’t believe the standards are so poor given the last few years, can’t fault the cabin crew service tho! Great capture on that Beautiful (sadly retired) 747 😍
We flew Air India in 1978 from London to Bangladesh. The plastic wall that surrounds the window was split open at the seam and you could see the wiring behind it. The crazy thing was there was clear sticky tape across the crack. As if that would hold it together!
Recently I travelled from Delhi to Mumbai on business class. To my dismay, I was told upon boarding that there won't be any food or drinks served except for the welcome "Chaas / Butter milk" as there was no food available on board.
My mother was once flying Air india, she was sleeping and woke up to the man next to her masturbating, and refused to move her, she also remarked her economy seat was disgusting and unclean, and changed her flight home just so she was not on that airline again...
Sounds about right for Indians, In fact I think just the other day an Indian guy got arrested for masturbating on a plane while sitting next to a 14 year old girl.
I get that India is a shthole, but was this comment necessary? I don’t support Vivek on Israel but at least he has the balls to call out climate change.
I think you should compare the old review with the current look of Air India. The only reason why because people around the world should know Air India has upgraded its fleets and the inflight service it lot better. Thank you for considering 😊😊
I watched Josh Cahill's video with yours back to back and the impression was the people are great and the food is great. Hopefully when the new aircraft/refurbished aircraft take the skies, it will all come together in an enhanced product.
Air india was ruined 50 years by govt as a it was part of govt sector with no professional treatment to airline sector !! Recently it has been privatised. Hope to see better Version of Air India in future at least !! Vistar Air line run by TATa is a better option !! In fact same group has bought air india from govt to develop it under private sector !!
Great video Paul although I have to say a few things. 1: You’re an introvert really!? 😂You run a RUclips channel I’d call that an extroverted personality! 😂🎉 2: The seat on the Air India 🇮🇳 777-300ER does look awful and very disappointing, I was hoping that this review in AI would be better than your previous trip on their 787 but I’m afraid it’s not any better! I do think that the Air India 777-300ER is a better aircraft than their 787-8/9 product but the crew on Air India seemed amazing and that’s always good! 😂😊 Hope it was still fun and I cannot wait to see that Singapore 🇸🇬 Airlines trip when it comes out soon! Hopefully 🤞 it is MUCH BETTER than AI which I fully expect as SQ is an INCREDIBLE AND MUCH BETTER overall airline than the current Air India 🇮🇳 and I hope the “NEW AIR INDIA” improves drastically especially after their Vistara merger soon! 😊 Cheers 🥂 mate great video! 😊
Patriotism only lasts as long as the aircraft is clean, decent food, courteous cabin crew and punctuality Air India appears to have failed on three counts The cabin crew are the only redeeming factor..so it appears!
I flew Air India from London to Malta in 1978 with a couple of friends. The plane only had about a dozen people on board. It was a night flight returning to india with a few stop offs on the way. Don't remember the flight much as we were full of booze and crashed out shortly after takeoff. The interior was a bit shabby but the flight was dirt cheap. Happy days.
Bit of an odd experience, I admit I would not be too happy paying all that money for such poor conditions. Can you tell me Paul, I notice you tap your ticket on the door frame as you enter the plane, is there any specific reason?
You are lucky that your seat didnt have not stains ... When I used Air India a few years ago, most seats had brown stains (you know what I mean) and stank so bad. I was the only forienger in that plane and not even a one passenger complained about the seats and didn't mind to sit on them I don't think people their wipe at all
Yet Tatas( the owners now of air India) have been cutting hard working cabin and cockpit crews' salaries and filling management's pockets, bravo tata, bravo 👏
Even after the entire upgradation? I think you should see the new cabin video. This airline has been neglected by its previous owner for DECADES. Not even a surprise that nothing is working. The new owners are gradually fixing it, it's a MASSIVE task. The first plane with an entirely new cabin of AI comes out in 2024.....till 2026 you will see some of these with crap cabins after which only new cabin ones would exist.
Nice one, Paul. The look on your face, of sheer and absolute consternation when tasting the buttermilk (09:58 - 10:00) was just hilarious! Even more so when you reported that you powered your way through it and gave a very favourable report to the crew! I'd definitely have tried to sneak it into the washroom and dispose of it there, before your "act of diplomacy"!
Air India is *THE* worst airline in India. They are Govt run, and that's why so shitty. Indian Govt is a lumbering inefficient geriatric giant. Everything is slow, outdated and lousy. The Govt knows the sad state of Air India and has been trying to privatise it. But it has gigantic debts that makes it really poisonous for any investor.
I don't understand why you'd go to India in the first place. This is literally the LAST country I'd visit on the planet... I'd happily go to NK before going to India...
People even fellow Indians criticise the aircraft that's totally alright, but shaming the whole country in the name of criticism, this is the level you guys stoop to. Please never come to India, it doesn't want to be welcomed by people like you! NK is free and happy please visit if possible get a PR there, that would be lovely :)
no I did not. I though I had been clear enough that I'm never ever setting foot in that filthy country. Why do I hate India? 1) The filth. 2) It's the land of scammers. 3) The weird diseases. I could probably keep going all day long. India is, again, the LAST country I'd visit on earth. I have absolutely zero intentions of EVER setting foot in that country. If I ever plan a trip somewhere and there is so much as a 1 hour layover in india, I'm cancelling my trip. Do you get it now? I'm NOT going to India. Ever. I'd rather die than visit this country.
With this lack of maintenance on customer-facing items, I'd be more concerned about the lack of maintenance on the structural and mechanical aspects of the plane itself.
Have you seen an air India crash due to lack of maintenance.. what a fcukwit comment!
That's the only area they invest in. Air-India is very safe for travel. By the way, stop tarnishing Air-India. They offer low prices. You want comfort, go to a different airline.
What are you on about? Air india flights from the UK are literally 10x the price of other airlines, They have a captive market being one of the few airlines that flight direct, and are often even more expensive than BA and Virgin@@ven41618
@@ven41618 why would you not accept constructive criticism? it's the only that you would improve, unless you don't want to improve? at least have a product you can be proud of.
@@RelaxNChillOutyour hole is my goal.⛳
As an introvert who loves travelling on my own, the idea of a concierge who hangs around would be absolute hell 😂
To reinforce my thumbs up I'll just add a comment as well: I completely agree!
Couldn't agree more.
It’s a bit creepy.
To be honest you hang around in these countries for a while and it stops bothering you. Its a little sad but you do turn into a massively aloof classist twat. You stop treating everyone as equal and just start ignoring people.
spending 2 hours with some guy you've never met before? No thanks! 😂
When I flew Heathrow to Delhi, I was shocked by the state of the plane. My entertainment display wasn’t working. I looked around and saw actually apart from 2-3 seats nearly every display was broken. But what I found even more shocking was I was only one complaining about this! Everyone else (most passengers were Indian) was ok. The guy next to me said, “This is Air India, if the plane flies, we’re happy.”
It is India's cheapest airline, also the worst, since it was Govt owned & operated.
@@PD-nm9ywtata took over it again now it may get better because they are buying new planes and more skilled staff look at he a350 for example
India is a 3rd world country but people expect their national airline to be good?
If you don't have to sit next to a cow it's all good.
With all the H1B holders working in America, you'd think they'd keep some of them home and make a first class airline company.
Air India should be suspended from Star Alliance as a punishment for having such a dirty cabin.
Yea I like your idea😂
This is NOT First Class or Business Class, it's a "We Don't Care" class.
pay and money and then see the features , vistara is relatively cheap compared to others , if you can't pay then don't complain doesn't matter it is india or what
@@mightytitan1719 there's no excuse, he did pay for the first class. What are you talking about?
If its the economy class... its a f*ck off!
That's literally the entirety of India.
The whole setup screams, "We have NO class!"
Whenever I see those hilarious rules such as “don’t flush night suits”, I can’t help but to think “someone must have tried this at one point… who on earth would do this????”
Every sign has a history
You need to sharpen your elbows before you get to India. Not good, necessary.
Reminds me of the line from the Simpsons: "Tickets not to be taken internally", followed by Homer saying "See, because of me they have a warning!"
Maybe it means diapers lol
I once went to a bank in a dodgy part of a UK town that had a sign behind the counter saying "staff will not handle cash that has been in a customer's mouth" so nothing surprises me.
I understand the wear and tear and the old cabin given the terrible financial state of Air India for much of the past decade, but what excuse could be there for not even cleaning the first class properly??
Absolutely no excuse!!!
Indians don't care that much about Higiene, it's part of the Culture...I live here in India for 9 years Bro
@@captlarry-3525 🤣🤣🤣
@@The_DuMont_Network I don't know
@@The_DuMont_Network
Sorry but yes, I did.
English isn't my native language so I am allowed to guess wrong so every now and then. I could have looked it up of course but I'm too lazy to do so and thus waited for someone like you to show up and correct me.
Thank you for that.
I took my Daughters to India. The police at customs where armed & signs on the walls said something to the effect of 'REPORT STAFF WHO ASK FOR BRIBES' 15 minutes before boarding an armed Customs person forced me to go out the back with him, leaving my Daughters. I had the foresight to photograph the sign as we went, after 10 minutes in the back he let me go. I was actually terrified. On the flight a group of Korean teenagers told us they'd been forced to pay $350 each after the same treatment. I felt I'd avoided terror leaving India. There is SERIOUS corruption still.
This is why 3rd world countries are overrated. No matter the food or weather, severe corruption ruins it all.
@@incremental_failureyea when you have to bribe your way through everything it just not worth it if you plan to go on a ‘luxury’ trip.
hahah you got tricked - cant really help if you are dumb
@@incremental_failureThe food? What, prepared with unwashed hands out of unrefrigerated ingredients?
@@RADIOACTIVEBUNY That's actually very true also. Let's say the cuisine instead. You can eat at higher end places in India that I suppose are clean.
All those wear-and-tear defects, grime, pen marks and other physical problems with the seat/space itself (including gadgetry issues) severely diminished any interest I might have in booking a flight with India Air, but none of that was a deal-breaker, even all of it combined. But an airline that doesn't want/allow me to flush my pajamas down the toilet has crossed the line. That's simply unacceptable, not what I expect from a decent airline. Even the poorest of the poor traveling steerage to make a new life in America didn't have that indignity imposed on them. No-pajama toilets are inexcusable.
Perhaps you should not be using your pajamas to wipe yourself.
_(You know, there's toilet paper for that)_
Modern airplane toilets are NOT designed for anyone to flush their pyjamas down the toilet!
is this a joke?
You don't cherish your basic human right of putting pajamas in a toilet????!! @@arrau08
This beats the existing record of 'the stupidest comment I've ever read' by MILES.
As an indian, I THANK you for making this. The service has not changed much and in fact the crew and now more strict with you. That, combined with the shitty planes, just makes it all the more embarrassing.
they have placed a huge order of 500 airplanes. Don't expect a big company like Air India to change over night, after being managed in a shitty way by the previous govt
I really don’t care rn.By the time they get their planes itll be 2030 lol.Emirates and singapore airlines will be wayyy ahead of air India by then.
@@baibhav11 air india stinks
It has to do with the general workplace culture, the fact that India was a long time ally of USSR-Russia is definitely a factor here. Russia is horrible when it comes to maintenance and quality and it affected the Indian personnel working with Russian military equipment. From there it migrated to civilian fleet
@@cowabunga9438 youre not wrong at all
I'm willing to bet that someone at TATA HQ just threw a chair across an office. They are getting the crew acting right, the food on point, but boy do they need to fix the hard product.
They need time...considering they bought the airline with a debt of billions
Why can’t you all understand that nee hardproduct is coming in 2024. Do you guys deliberately complain about hard product or are you absolutely unaware of what Air India has in plans, it is hard for me to believe you are unaware.
Agreed!
It’s pathetic in business & first - can’t dare to imagine economy!
shouldn’t have bought it then!
@@nishanthraagreddyvenuturla1569- oh we can all understand.
What we can’t understand is why they charge so much right now for the worst product on the market.
I regularly fly into and out of India. When the Plaza Premium lounges shut my airlines started handing out restaurant vouchers instead. So much better.
As a Canadian, I flew both air India and vistara economy and I was blown away by the far higher quality and service of vistara. The economy class service and meals for a 1 hour flight beat major American and European airlines and put air Canada to shame. Air India and these airlines have some major catching up to do.
Irony is, Vistara owned Tata have bought back Air India.
Air Canada is to be avoided at all cost. The flight staff are the very lazy. Passengers were forced to sit in vomit filled seats on a flight from Las Vegas - absolutely pathetic and disgusting. AC pilot actually ejected the passengers because they complained.
The main problem is that Indian consumers never complain or demand for a better product or a service, this leads the companies to take everything lightly and not deliver quality.
Exactly dude that's what I was thinking. Indians are becoming AVERAGE AND LESS DEMANDING FOR QUALITY BECOZ OF SHITTY GOVERNMENT BUT NOW ITS CHANGING AT RAPID PACE.
When a plane looks like this in the first class, imagine what technical condition their planes must be...
A friend flew Air India, London - New York first class and had a great flight, great food and comfortable seats. He did say it way chaos exiting the flight when all the other passengers rushed to get near the exits but a first class cabin crew member literally physically manhandled the other passengers out of the way so he could exit the plane first.
He lied
Wow what a liar just change the Great and comfortable to horrible and disgusting
People in comments section: "India is a developing country, you cannot expect luxury" blah blah... if thats the case, why are they offering luxury services?? They should stick to economy for the entire airline and not operate business and first class, but yet, they still offer business and first class and charge FIRST class prices for rubbish and disgusting service. There is NO excuse for intentionally charging people thousands of dollars (knowing they cannot provide these services) and allowing them to sit in a broken seat that hasn't been properly cleaned. People pay ALOT of $$$ to have these extra services and if they don't provide them, they are scamming you and ripping you off. It can also be classed as false advertising. Thats like paying for a 10kg bag of rice, but only getting 2kg or like walking into a restaurant, you pay for a steak dinner and they bring out a empty plate saying, "sorry, we don't have any steak left, but no refunds", its a scam, plain and simple.
India has been "developing," for decades, it is their culture that is holding them back.
@@michaelhill7878you mean it’s the disgusting inherited culture from British colonialists that has held us back. Now that we are rediscovering our grand Hindu heritage we are on our way to the top of the world.
@@michaelhill7878as an Indian I agree with you, people here can put up with anything ngl.
After looting so much, don't give us lectures,
Economy seats are real small. A big person would most definitely not fit in it. These are ways Airlines make more money.
Lmao it’s the title for me. This man takes no prisoners.
Air India is a reflection of India the country as a whole. A country where cleanliness, upkeep and hygiene are not a priority.
A country where the only priority is making politicians richer
.. but taking YOUR money IS!
Of the countries on my bucket list of places to visit, India is not one of them.
I flew Air India business class from Mumbai to Chicago about 15 years ago - back then the business lounge was older and the airport had mosquitos in it. I didn't realize until much later that there was a second, much nicer business lounge (no concierge to tell me anything), that had real AC instead of fan. The airplane was double decker 747, and my business class seat was on the upper floor - I was just a young business traveler and it felt prestige to be up on the 2nd floor, where about 30 of us had 2 dedicated flight attendants, giving us anything at any time. The seats and plane were not new even then. I even got a portable DVD player for my movies. Very old school stuff, but the service was excellent.
Seems like the staff are the best part of Air India. Whatever cabin one is in, cleanliness is something that you'd expect no matter what. Also, while the food may be good, I think I saw that some of the food was in the foil wrapping - that may pass in Economy class, but you wouldn't expect that in First or Business
Crew is the most flexible 'product' which they can improve in a short time, along with food probably. Hard product such as cabin, lounge, etc. will take years to be available across their entire fleet and destinations.
@@Baroque_Archivesyes crew laziness. Plating is also dependent on your crew in first or business. With fewer passengers in business or first there should be rigorous checks before presentation. It’s like doing your job half ass, and expecting a perfect 10/10.
Bit 'tatty' didn't look that unclean.
As an Indian I thank you for making this video! Much needed
You're gonna pay for that "Buttermilk" later.😂😂😂
😂
💩
@@lenagrasso2701 Only one emoji?!!!
Ha ha
No way in HELL I would have drank that “buttermilk” 🤢😷
Oh I miss those first/business class seats from the 2000s as I've always had a great nights sleep on them, they felt much more cosy,comfortable and spacious compared to the metalic coffins in so many airlines today.
to those who defended India by saying India is developing country bla bla bla, as if developing country should be like this, stop your argument. Malaysia, Indonesia, Thailand, Vietnam, Brazil, Mexico, etc also developing countries and their firstclass was marvelous
Here's hoping things can improve. Tata have so much more to lose than reputation of only the airline side of their business I think.
they are already doing so. Have you seen the new cabin seats they have choosen in all classes of service? and they are getting six brand new a350's starting in November that were supposed to go to aeroflot before the sanctions happened.
@@happyphoto200having a product to show means nothing. They need to roll it out accross the entire fleet otherwise they will be the same old airline. Qatar airways has this issue with a huge difference between their business class offerings and aircraft changes which is a problem for customers whom book for q suite. At least their other product was reasonable though unlike AI who have an awful product accross all classes on every aircraft currently. It will take years to roll it out
@@happyphoto200aviation like most businesses is a fiercely competitive market.a customer will judge a product by what he has in his hands and not what he will be provided in future.most importantly;a customer has paid.if he doesn't get the value for his money he will look elsewhere.and remember there is no lack of options.
@@happyphoto200As an INDiAN,I hope they atleast start maintaining proper hygiene on older planes before spending billions on brand new planes that won’t be maintained.
First Josh, David and now Paul man everyone is on the Air India train this week
They get paid by the mid-east airlines to write this. Middle East airlines' bread and butter depends on the failure of air India. Once air India creates the hub in India, why would one goto the deserts.
I remember looking at international ticket prices a few years back and being surprised that Air India were about half the price of British Airways or Jet for first and business class. Didn't try them though as the flight times didn't fit. I assumed though it would be a case of "you get what you pay for".
I would love an airline that charges me half the price to go somewhere and had dishelved seats in exchange, where can I find one?
British Airways is no better
Lmao stupid Indian. You all think your so smart and the best of the best when in reality you are the most shitty and gross country with poor education. I know for a FACT British airways is better@@rajeshr5140
@@rajeshr5140 yeah this one at least is cheaper lmao.
I rather walk from London to India through freaking Ukraine than fly British airways or Heathrow
I had a horrible experience in AIR India while traveling to Delhi from Sweden. In the economy class right next to me, a Swedish guy sat. He was also traveling to Delhi for a business purpose. We had a very constructive discussion regarding Big Data as it was my thesis topic. Suddenly the air hostage came in and asked the white Swedish guy to move into another seat as they had arranged a special seat for him. He denied. They asked 4-5 times in regular intervals, and that Swedish guy annoyedly said he was having a good discussion here and not interested in moving on to another seat.
Suddenly their behavior changed dramatically. We were discussing and having our meal. Again she came in and said we had to finish our meal asap. We knew that the reason she was behaving like because a Bangladeshi student talking with a White Swedish guy in Air India.
Can you give more insight as to why they would've done this aside from him being a different nationality
@@hrdrr860 That's a good question but unfortunately, I don't know. I am guessing that Indian Government institutions try their best to give special services to White individuals. Perhaps they count them as Commercially Important Person (CIP).
@@shoibalsamimustafa8835 why you gonna talk in the plane dude,have some basic manners
typical bangladeshi mindset to make every place a fish market. Who cares if you are from Bangladesh?
Air Hostage...LOL
From what I can see you deserve a total refund. I have seen Cattle Class in better shape than this sham. I think some parts of this video had the wrong video colour profile set in editing. A colour management profile of REC709 can correct the colour blow outs going on with skin tones if it's a iphone causing the trouble.
Cant give if a refund if they cant acknowledge whats wrong
U belong to lower than cattle class
The decor reminds me of the first house I rented in London. The (very nice) landlord was from Delhi, and he'd furnished the place with gold / brown colours and lurid carpets.
Your in-flight accommodation would have had his seal of approval...
Great travelogue sir.
I just hope that as Vistara and Air India merge, Air India's quality goes up but also that Vistara doesn't take a tumble. Vistara is easily the most enjoyable domestic flight experience in India
Very true Vistara is closest thing to a perfect domestic player we have in India
Very true, but there isn't much competition going on either. I hate air travelling in India, as much as I hate road travelling in India.
@@gooner7768Lol this is the Competition that have killed many carriers in India. Indian aviation market is probably the most Toughest Domestic Aviation Markets. And do you travel within cities with traffic or ever tried expressways / NH on Trip😑
@@arpanabinaswar1811 of course there are many companies that come and go. What i mean by competition is level and quality of service. There is noone close to Vistara. Indigo can be ok, but their system and ground people are unintelligent, and not reliable. I use NH48 everyday to commute, and i also travel to Chandhigar by car. If you think these roads are good, you have not been outside India much.
@@arpanabinaswar1811 oh, and that Fastag system that India bought from China or somewhere, is horrible to say the least. It does not function !!
I can just imagine the stench on those seats! Hygiene and cleanliness are not exactly a priority in India. I have friends who just came from there and said the whole city of New Delhi smelled like fart.
As an Indian I would agree to that. New Delhi is known to be polluted and dirty. And so are many parts of Mumbai. But that doesnt paint the whole picture for all of India as there are places way beautiful and cleaner than the cities of Delhi and Mumbai. Please visit North Eastern states of India and Kerala as well.
India is overall very diverse from inside The crowd, chaos which you see is just a tiny part of that with the rest of the parts being completely difference For example you can experience a silent forest trek in Himalayan mountains with old buddhist monasteries if you go to Northeast india, you can see a version of Tibet in Ladakh, you can see a natural retreat in the mountain valley in Himachal Pradesh You can experience a typical seaside beach in Goa, you can experience the beauty of tropical backwaters in Kerala and a old European town vibe in the city of Kochi You can be amazed to see the flora and fauna of Ooty a hill station in South India + mountain railway ride in Darjeeling, Himachal Pradesh Moreover you can even experience snowfall in Kullu, Himachal Pradesh Better watch the travel vlogs of India made by american, british youtubers like Ride with Gabi, Those happy days, Dannys Gotta world loose!!!! There is a lot of propaganda in youtube these days against China, IndiaActually India is the fastest growing economic power currently earlier it was China!!!
Poverty is currently shrinking rapidly as more and more Indians are entering middle class category!
India has the fastest growing middle class and currently India is in its transition phase something which China faced in 1990s, South Korea in 1970s!
Comparing an emerging typical Asian economic powerhouse with a backward Islamic Middle Eastern hellhole is ridiculous
Balances out how Venice smells like a toilet.
I also visited NYC smells like smoke and garbage.
Every big city in this world smells like shit. I am from New Delhi originally, living abroad and yes there are some serious issues there but I have also been to every major US City just about and parts of those cities are absolutely filthy and disgusting. Not the mention dangerous as well. Just about every other major EU city is the same.
Imagine your national carrier not having a lounge on your most famous city's airport.
the fact you expected it to not be disgusting is what's alarming
damn your racist as hell
Have the experience with shitty American Airlines seats Air India looks much better than that...
Even after shelling out an exorbitant price for a domestic flight you couldn't get the excellent service which is expected in a first class. I think the price which paid for this first class, you could have got an international air ticket in that price. It feels really awful to see a sorry state of Air India even after being overtaken by Tata.
Do you mean Air India taken over, as in absorbed by another company ? Are you Indian ?
@@tiziocaio6236 Maybe you are not aware of the happenings in Indian Air Space. TATA took over AIR INDIA on the 27 Jan '22. Its's been almost 19 months now since Air India has returned to the fold!
Yeah Air India should Hore you. YOU Seems to be magician that can help Air India get their New Aircraft within a Week and Overhaul existing fleet without Halting the Operations.
First time I arrived in India, I got into the airport terminal and a chap ran past me and I thought hit my head as he passed so close by. I later found he'd cut a chunk of my blonde hair out and done a runner with it. Excellent.
😂😂wth
Witchcraft.. you will be hypnotized and see the streets as clean toilets.
😮
Are locks of blonde hair prized in India?
@@afridgetoofar1818 Apparently so. Thank god my balls weren't on display eh?
Be glad you got to your destination on time; on one trip Air India got me to Mumbai and hour after the Air India connecting flight left, expecting me to find and fund a hotel, taking the flight in 23 hours’ time. I’ve never been able to get a refund or reimbursement.
It gets better, my Air India flight out of Agra was cancelled with an hour’s notice, leaving me to find my own way back to Mumbai for my flight home to the UK. Almost 2 years of pestering to get my refund.
No surprise you have summed up India. If you are interested in a worse experience, try TAAG Angolan Airlines from Dubai to Luanda
16:40 That is the worst air pollution I have ever seen before. This makes me think twice about going to India with all of this air pollution scatter everywhere.
That lounge has lost sight of its mission. Its more like a busy buffet than a place to relax. The gate area you showed looks more pleasant!
Love it. I’d have hightailed it directly out of that lounge upon seeing those crowds 😂. Good on you for sticking around to try out the food and report back.
I travelled Air India business class a few years ago. Such a bad seat, and similarly filthy. The only positive was I was exhausted and would have slept on a floor. I’ve avoided them since.
Ouch! Tell us how you really feel! haha
angrezo bharat chodo
At 15:51, "There is nothing special about the first class bathroom on board, but Air India is the only airline I have seen asks customers not to flush their night suits, that is their pajamas down the toilet".
This country if full of first class fools. 🤣😂🤣
The Indians and Mexcans I have known are definitely not sticklers when it comes to cleanliness.
Racism is cool
@@MayankKhemka If facts are "racist" so be it. The truth is the truth.
@@MayankKhemka Just talking facts - no racism is needed. Maybe you don't like facts.???
@@MayankKhemkait's a FACT
@@MayankKhemka funny how the world works, one of the most racist people on earth complain of racism
This just goes to show that jetting around the world in first and business class isn't always luxurious as made out to be but someone has to do it.
Yeah, poor little rich boy.
@@liamb8644 jealous, huh? Work hard, stop being jealous, stop spending on unnecessary things and you might also become a rich boy one day. But I guess crying, complaining and being jealous is much easier than trying to do something about being a loser.
but what else can you expect from india,
@@M-M-M-M Sorry Elon fucking musk who the fuck are you? 😂😂😂
@@M-M-M-MPipe down you self righteous punk you’re the one ironically who is complaining on youtube from your mom's basement
Hello Paul. It's always a good day when I see your vlog pop up. Have a great time, thanks for taking us along, and stay safe.
thank you!!
IM REALLY EXCITED FOR YOUR JAPAN TRIP IN SEPTEMBER Paul ❤
First-class food served in a foil container? A TV dinner from the 80s looks more appetizing!
I was thinking the same, why is the 1st class meal in a cheap aluminum container that I get for my doggie bag for free from any restaurant.
guys - it is India. Dirty is clean for them. And clean is dirty for us. This won't change for the next 100 years.
Hi Paul 👋. Nice comprehensive and objective review, as usual! Your "buttermilk" experience brought back a funny memory to me. As a child, I saw an advertisement about a "new and delicious buttermilk" on TV. I was so entranced by how wonderful it looked that I begged my mother to buy some for me and my sister. She tried to tell us that we probably wouldn't like it as it would taste sour to us. Naturally, we still wanted this new beverage. Of course, as soon as we tasted it we had a reaction similar to yours. However, buttermilk is a great marinade for chicken and is delicious in making biscuits(sort of like but not scones for you Brits). I applaud you for your willingness to try new foods and beverages. It is one of the benefits of traveling to different countries and learning to appreciate something that you are not familiar with.
It’s actually delicious if made well.
For anyone who doesn't already know, Air India was originally Tata Airlines. They have gone full circle. Hope they can soon improve the facilities.
'Tata to hygiene' lol
Its about time Tata start a cleaning service and spruce up the cabin . Very filthy and broken( tray tables, seats, inop IFE..shoddy carpeting....the list goes on.)
@@user-im9ne5xx4romg finally someone’s speaking’s fax.
As an Indian would like to sympathize with you the sad state of affairs we have at the boarding counter, duplicate is the norm when boarding. Quite a lot of hindrance. Also Air India is going through the makeover which under the wings of Tata Group the original owners of the airline will surely and hopefully make some strides. As an ardent follower of your work would like you to come again post the makeover. Keep doing the great work!
Thank you! I will definitely come back - hopefully AI manage to make some big changes :-)
Dear Paul Lucas , do us a favour and fly your country's carrier and don't ever come back. I am sure nobody will miss you here.
I was on the brink of drifting into a deep sleep, but this video was truly exceptional. The command of English, video production, and narration were outstanding. This guy is superb! I've subscribed, not because you asked me to, but because of how smoothly crafted this video was. 👌🏾
“Command of English”?
The guy’s literally English. What’d you expect?
8:08 If someone told me to draw a cartoon of the inside of a luxury Indian airliner, it'd look _exactly_ like that - red carpets, white leather, gold trim on everything, and sour milk to drink. 🤣
In regards to the first class seat, it is the true experience of India where everything is deplorable and in terrible condition, the people there, while very polite lack any kind of care in upkeeping anything, you were lucky there were not chickens flying around or goats in the hallways. Unfortunately this is what is to be expected of India. But its good to bring it to the attention of those who may not know, Good Job.
It worries me that a national carrier is buying old, retired aircraft. It says volumes about the airline and the country the allows its national flag carrier to show it to the World. The retention of the Delta seats and their condition and the general cabin's state of disrepair should not attract the price charged. At most, they should be inflicted on the Indian domestic market at less than budget airline prices.
Racism is at peak in the comment section against India, even though the video is about Indian Airline and not the whole country.
After seeing this, I’m thankful for rules and regulations that are enforced in the U.S.
I, too, always get the urge to flush my blankets and table cloths down the toilet every time I fly.
😅
My only domestic flight in India was back in 1967 and we flew on a DC3 - after the local school had a tour through the aircraft on the ground. That was from Indoor to New Delhi. No lie flat seats and definitely only tea was served on board.
The lounge situation is getting ridiculous. Probably better to use the paid food outlets outside these days. The PP lounge in Mumbai is a lower key facility and is often a bit quieter.
Fair enough Paul. I just hope that the new cabins become the glimmer of hope that air India is here to stay. However, after watching their cabin unveil video, I honestly felt that their first class is bordering on being a business class suite, rather than a being a proper first class. But it will no doubt be way better than their existing product. Here's to wishing Air India clearer skies and a brighter future.
I think the new First Class looks alright - it's a surprise it's being kept when so many airlines are ditching their F cabins! But the real tell is how they manage cabin maintenance and soft service in all cabins, I think. They actually have great staff and a unique culture and I was a little disappointed in the rebrand, which makes the airline look so generic!
@@Paul_Lucas Sir you're not wrong, I am really going to miss the Maharaja, but you know what's done is done. I would recommend sir you fly on their 777 200LR, as 4 of them are from delta airlines, and feature good cabins.
@@HariomTalrejaQue tampoco es lo mejor, Grupo TATA tiene tanto que hacer en esta aerolínea que la recibió en la letrina.
@@HariomTalrejaMaharaja is not going anywhere.. its branding role has been reduced but its still there. It was confirmed in the brand identity reveal event held last week.
@@travelandbeyonds If that's the case, then I am happy, as the maharaja is legendary
At ₹58500 for a ticket from BOM to DEL I’d probably be contacting the Consumer Courts with a complaint of ‘Misselling’ if that is what I got in exchange😢
After traveling lately, I am reminded (again) that LAX is a dull and dark airport. One of the world's busiest airports would also be a real competitor on the amazing airport list. Can someone explain to me why LAX is such a disappointing airport?
Great Review Paul - disappointing seat/cabin product tho 😓 Can’t believe the standards are so poor given the last few years, can’t fault the cabin crew service tho!
Great capture on that Beautiful (sadly retired) 747 😍
We flew Air India in 1978 from London to Bangladesh. The plastic wall that surrounds the window was split open at the seam and you could see the wiring behind it. The crazy thing was there was clear sticky tape across the crack. As if that would hold it together!
😂🤦♂️😂
Might be worth reviewing this again in 12 months? Some say they're doing a makeover, so maybe a before and after could be useful?
AIR INDIA was much better off back in the days when their slogan was "We treat you like cattle."
Recently I travelled from Delhi to Mumbai on business class. To my dismay, I was told upon boarding that there won't be any food or drinks served except for the welcome "Chaas / Butter milk" as there was no food available on board.
My mother was once flying Air india, she was sleeping and woke up to the man next to her masturbating, and refused to move her, she also remarked her economy seat was disgusting and unclean, and changed her flight home just so she was not on that airline again...
If the economy seat fabric was white like the first class seats then there's no reason for the service crew to clean up the mess he made...
Air w..k?
Sounds about right for Indians, In fact I think just the other day an Indian guy got arrested for masturbating on a plane while sitting next to a 14 year old girl.
No excuse for that kind of filth, particularly in First Class.
Maybe Vivek should go back to his homeland and fix things there they still have the plague
I get that India is a shthole, but was this comment necessary? I don’t support Vivek on Israel but at least he has the balls to call out climate change.
Why would _ANYONE_ who (presumably) values their own safety even board an Air India flight?? Nuts!!!
I think you should compare the old review with the current look of Air India. The only reason why because people around the world should know Air India has upgraded its fleets and the inflight service it lot better.
Thank you for considering 😊😊
Still they are filthy
I watched Josh Cahill's video with yours back to back and the impression was the people are great and the food is great. Hopefully when the new aircraft/refurbished aircraft take the skies, it will all come together in an enhanced product.
It’s at least good to see where Delta’s former 777s ended up . I’ve flown them many times from the States to Asia
that's the Indian experience tourists crave for
It's India, what were you expecting 🤣
Lounges in India and Mumbai have seen better days
From getting your plate to boarding, it's a complete free for all
Shocked at the lunge if it is first class. Reminds me of Miracle lounges.
New to the channel Paul and I love it......... What an eye opener from Air India. Absolutely disgraceful and shambolic.
Air india was ruined 50 years by govt as a it was part of govt sector with no professional treatment to airline sector !!
Recently it has been privatised.
Hope to see better Version of Air India in future at least !!
Vistar Air line run by TATa is a better option !! In fact same group has bought air india from govt to develop it under private sector !!
So sweet of you to really emphasize your crew's exceptional service. You're a good dude
As always an excellent video. My word air visibility and pollution looks very poor
That was much more than what we have in the winter months (Nov to Feb) 😂😢
Great video Paul although I have to say a few things. 1: You’re an introvert really!? 😂You run a RUclips channel I’d call that an extroverted personality! 😂🎉 2: The seat on the Air India 🇮🇳 777-300ER does look awful and very disappointing, I was hoping that this review in AI would be better than your previous trip on their 787 but I’m afraid it’s not any better! I do think that the Air India 777-300ER is a better aircraft than their 787-8/9 product but the crew on Air India seemed amazing and that’s always good! 😂😊
Hope it was still fun and I cannot wait to see that Singapore 🇸🇬 Airlines trip when it comes out soon! Hopefully 🤞 it is MUCH BETTER than AI which I fully expect as SQ is an INCREDIBLE AND MUCH BETTER overall airline than the current Air India 🇮🇳 and I hope the “NEW AIR INDIA” improves drastically especially after their Vistara merger soon! 😊
Cheers 🥂 mate great video!
😊
i'm Indian... and I'm not surprised. And no.... it will not change.
when a message starts with I am an Indian, we know who it is actually
Patriotism only lasts as long as the aircraft is clean, decent food, courteous cabin crew and punctuality Air India appears to have failed on three counts The cabin crew are the only redeeming factor..so it appears!
I flew Air India from London to Malta in 1978 with a couple of friends. The plane only had about a dozen people on board. It was a night flight returning to india with a few stop offs on the way. Don't remember the flight much as we were full of booze and crashed out shortly after takeoff. The interior was a bit shabby but the flight was dirt cheap. Happy days.
"crashed out shortly after takeoff" is not a sentence anyone would like to hear. LMAO.
lol yeah and not when ur talking about an airline; how many stops are few stops for a flight from London to Malta hahaha
They crashed out, not the plane.
Bit of an odd experience, I admit I would not be too happy paying all that money for such poor conditions. Can you tell me Paul, I notice you tap your ticket on the door frame as you enter the plane, is there any specific reason?
You are lucky that your seat didnt have not stains ...
When I used Air India a few years ago, most seats had brown stains (you know what I mean) and stank so bad.
I was the only forienger in that plane and not even a one passenger complained about the seats and didn't mind to sit on them
I don't think people their wipe at all
Yet Tatas( the owners now of air India) have been cutting hard working cabin and cockpit crews' salaries and filling management's pockets, bravo tata, bravo 👏
The whole country is just one step above squatting in the mud, so are you really surprised?
First part of this video really made me laugh. Thank you. Second part of the video made me say to myself. I will never take that airline.
Even after the entire upgradation? I think you should see the new cabin video. This airline has been neglected by its previous owner for DECADES. Not even a surprise that nothing is working. The new owners are gradually fixing it, it's a MASSIVE task. The first plane with an entirely new cabin of AI comes out in 2024.....till 2026 you will see some of these with crap cabins after which only new cabin ones would exist.
I, for one, am excited about your Japan trip in September, since you ask.
Nice one, Paul. The look on your face, of sheer and absolute consternation when tasting the buttermilk (09:58 - 10:00) was just hilarious! Even more so when you reported that you powered your way through it and gave a very favourable report to the crew! I'd definitely have tried to sneak it into the washroom and dispose of it there, before your "act of diplomacy"!
Anyone who drinks buttermilk in a third world environment deserves what he gets. Good God!
Air India is *THE* worst airline in India. They are Govt run, and that's why so shitty. Indian Govt is a lumbering inefficient geriatric giant. Everything is slow, outdated and lousy.
The Govt knows the sad state of Air India and has been trying to privatise it. But it has gigantic debts that makes it really poisonous for any investor.
In b4 angry indians comments
I don't understand why you'd go to India in the first place. This is literally the LAST country I'd visit on the planet... I'd happily go to NK before going to India...
People even fellow Indians criticise the aircraft that's totally alright, but shaming the whole country in the name of criticism, this is the level you guys stoop to. Please never come to India, it doesn't want to be welcomed by people like you! NK is free and happy please visit if possible get a PR there, that would be lovely :)
Did you even visit India even once? Idk what makes you hate this country so much. But certainly it isn't worst country to visit for tourists
no I did not. I though I had been clear enough that I'm never ever setting foot in that filthy country. Why do I hate India? 1) The filth. 2) It's the land of scammers. 3) The weird diseases. I could probably keep going all day long. India is, again, the LAST country I'd visit on earth. I have absolutely zero intentions of EVER setting foot in that country. If I ever plan a trip somewhere and there is so much as a 1 hour layover in india, I'm cancelling my trip. Do you get it now? I'm NOT going to India. Ever. I'd rather die than visit this country.