BIG CHANGES COMING TO DINING ON NORWEGIAN CRUISE LINE
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- Опубликовано: 30 сен 2024
- BIG CHANGES COMING TO DINING ON NORWEGIAN CRUISE LINE.
NCL makes changes to Cagney Steak House menu. Another person goes overboard on MSC cruise lines. Royal Caribbean take ownership of Utopia of the Seas.
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Always treat the Hotel and Domestic crew with total respect. Most of them are away from their family for 6-9 months a year in order to support their family, in many cases extended family back home. Many westerners would never consider doing what they have to do.
Regardless of which line we travel, respect wins friends and shows support.
Just back from NCL Tokyo-Taipei 10 nights
1, cancelled 3 Ports used the weather reason and weather was beautiful.
2, cuts the shows
3, no much onboard activities not more than P&O aus.
4, more food needs pay extra.
5, room service poor.
…..
Too many complaints
Double charge tips
They change our itinerary from Taipei to Tokyo they cancelled Kochi and haulien taiwan. 5 days before departure and weather is nice I am already been here the entire month of September
The crew members are my favorite part of the cruise! They deserve to be treated with the utmost respect!!!
I don't believe any of the NCL cutback is over supply chain. It is all about increasing profit just like recent research shows that businesses increased prices more than inflation rates and had record earnings in 2023. It is all about increasing as long as we keep paying.
People keep saying this, but when I look at a food corporation earnings (McDonald’s for example) I don’t see record profits. They lost money in 2020 putting them in debt. And 2023 shows a modest profit… nowhere near the records set in 2010-12
NCL is devoting too much effort to reduce cost (& alienating cruisers).
ie: Slowing the cruising speed & spending less time in ports/missing ports and now cutting options at Cagney's).
We're Sapphire level and slowing checking cruises on other lines first.
i used to be loyal to NCL too but their biz practices have become downright appalling! switched to celebrity and love em!
They go to some of the besr ports at sea and they are there for a short time. Like napoli, they will go there for 7 hour's. That city has so much to see that the time they give you is a joke. I'm sapphire as well, close to diamond
My first NCL cruise and it will probably be my last.
@@whoooami2090 what ship/destination?
Honestly the changes at Cagney’s on NCL that you mentioned are NOT a big deal to me at all. Who needs 10 side dishes to choose from !?! I understand supply chain issues as well. We love NCL overall. We’ve cruised all the major US lines (minus Princess) and find NCL fits our cruising style the best. There are plenty of companies to choose from, which is great! Whatever “floats your boat” 😊
Not a problem with Cagneys. I love their smaller steaks and couldnt eat three courses never mind four. Who would eat a 20 ounce steak anyway, that’s far too big for one person so I wont miss it. We usually go there at least twice on a cruise but our favourite was always the French Bistro. Meals in there were wonderful. We havent been on an NCL for a while, must change that soon.
NCL has committed fraud against customers multiple times. You would be wise to avoid. As for 4 versus 3 courses… you pay more & get less in return. That’s a bad deal
NCL cost savings strikes again
love all the hard working crew that I have met on my cruises
People waste so much food! I could never eat all I was served in Cagney’s!
I never waste food. When I ate at Cagneys I had some leftover steak. I took it back to my cabin & snacked on it later on
Didn't Ncl also cut the production shows within the last year? A lot of shrinkflation happening. It's not a good look.
Be nice to all the crew, folks. 'Be kind, for everyone is fighting a hard battle.'
NCL Already started cutting back a year ago or so at Teppanyaki. The filet mignon used to be on the menu no longer. New York Strip. unreal They charging everybody way more, giving them less and still cutting back. Talking about a corrupt business. When will these greedy companies stop?
Yeah, I did a voyage on the Encore two years ago (my 1st ever sailing with Norwegian) and remember being appalled by the food in the MDR (speaking of the New York strip steak). I can remember thinking “Wow, talk about cutback city!” Contrast that to the included food experience I just had on Holland America, and we’re talking night versus day.
NO reason to treat crew members badly. My experience has been that they will go out of their way for you, including trying to make something not up to par right. No one's perfect - they're human beings, too. Everyone can make a mistake - it is extremely rare that a mistake is soooo bad that it deserves going off on someone like a banshee. It takes less energy to be kind than angry, and honey always trumps vinegar. And if a crew member does happen to be rude to you or makes a noteworthy mistake, quietly go to Customer Service and report it - no need to make a scene.
Supply chain issue with pork chop??? Come on!
I don't think it's a supply chain issue with Cagney's. I think they are cutting back because of cost issues. Inflation hits the pockets everywhere.
Supply chain😂😂😂😂😂😂😂😂😂😂😂.
Just corporate greed at its finest!
More like corporate greed as usual.
@@eat.a.dick.google yep. Corporate greed right on up the ladder.
NCL gives away a lot of free specialty dining as part of the free at sea promotion. I think that may factor into the cutbacks. They have been doing it so long, I don't think they reverse it without really alienating the customer base.
Exactly Don. I’m not flying from NY to Florida or anywhere for a 3/4 day cruise. Must be an 8 day or more to fly. Oh so the choices in Cagneys is decreased. I don’t hear you saying the cost is decreasing 🤷🏻♀️🤦♀️.
Don, I totally agree with you. A three or four day cruise is not worth it to me. The time it takes to plan,pack, travel, etc. is not worth just three or four days. And, if you think about it one day is boarding in one day is disembarking that’s really only two full days….forget it.
I think crew need bigger cabins as it’s unbelievable what they sleep in. That alone one would feel would cause one to either be or go mad. It’s inhabitable. When making these ships, major companies need to dedicate two levels of the ship to a more spacious cabins. It’s awful.
Well as a NCL cruiser that's done 9 cruises with them this is more of them cutting back and its time to try other cruise lines. I love Cagney's and never had a bad meal with them so these cutbacks with the others its time to try other lines like Princess and Holland.
10 cruises with NCL and I switch for Holland because of the numerous cutbacks
i switched from NCL to Celebrity and love it! NCL just kept cutting too many things and raising prices
Disappointed with Cagney's new menu changes/deletions, but not surprised. Getting less for your $$ seems to be the new normal...and not just with NCL.
Treat crew with respect and gratitude, what happened to treatvpeople the way you would like to be treated. Yes I have seen this in the MDR on Princess, several of us passengers stood up in a group to address the situation, the unruly passenger quieted down when he saw multiple people's reaction to his poor behavior.
The 20oz. porterhouse was my favourite. I'm not happy to see it removed.
Onion rings are neither a cost cutting or supply issue….
I thought that was strange too. I would think onion rings would be a top seller.
I've sailed on 3 music charters aboard the NCL Pearl. I've never eaten at Cagney's, and in fact the first cruise was the only one where I ate somewhere other than the buffet. (And that was the main dining room.) These music cruises are so jam-packed, we really don't have time to eat anywhere but the buffet. We may be sailing again on NCL next year, and I expect it'll be a similar expense.
On NCL at Cagney's Steakhouse saying that people didn’t order enough of an item maybe like onion rings isn't always because they didn't like the item. It can be the quantity of the item like the 3 or 4 puny onion rings. We are not at a buffet and know we can get several more. Two spoons full of creamed spinach isn't a proper portion! Lamb chops are puny too! Rich people with no appetite might just want a sampler plate for $100. On my first cruise on the Breakaway 01Nov15 I got a Porterhouse steak and added a lobster tail for $10 using the Specialty dinner I had was what a cruise Specialty dinner should be!
It's bad enough when a loyal to NCL cruiser gets to Platinum and above and the 2nd person in their cabin is also a platinum or above and the 2 dinners for two only goes to one of them just because NCL put it as a Platinum and above perk for one in the cabin cheating the other Platinum and above guest who got the 11 cruises to get to Platinum, but NCL is going cheap and not appreciating both in the same cabin. Always being like that doesn't mean it's right of NCL! Each person did the cruises, each person should get the benefits!
I don't remember the old menu, but the NEW menu still includes "Double-Cut Australian Lamb Chops 12 oz"
I wasn’t impressed with Cagney Steak House on the Bliss. Any changes are welcome. We found the MDR to be one of the best places to eat, and we ate at most specialty restaurants
They are making it Worse not better
NCL will be losing a ton of customers with all this nickle and diming of their cruising patrons
Yes after 9 cruises with them its time to move on. love CAGNEY;S
The revenue figures for Q2 do not support folks are walking away….quite to the contrary. Their bookings are over the top.
@@NeedtoSpeaksome people just can’t help but complain.
@1486230 PAY more and get 3 courses instead of 4 at Cagneys & other restaurants. You have right to complain. (2) NCL has also directly defrauded customers. Don & others have shared the stories
Z
NCL cuts expenses again, no surprise there. That's why we're going less on NCL and more on Celebrity and Princess.
I was reading that they are making changes to almost all their paid dining menu's, not just Cagney's. Included Q, Le Bistro, Food Republic and La Cucina.
NDL strikes again. Maybe that's why they have been really ramping up their marketing efforts, people aren't booking the way they were last year
The food is a lot better on NCL. Not even close
Why do you suppose people go overboard on cruises intentionally? I think drowning would be a horrible way to die.
@@ScottGray-m2q disagree
I thought Cagney’s was excellent. It’s the MDR I was appalled at. Very little selection, very ho-hum options, and very low quality. And I thought Royal Caribbean had hit rock bottom. No. You haven’t seen rock bottom until you dine in a Norwegian MDR.
MDR == the free restaurant?
@@electrictroy2010 MDR = “Main Dining Room,” so yes.
I also don’t love the mdr but everything else is so amazing that there’s no need to go there!
Is NCL becoming a Nickel Hading Line with the cuts they are making in Environmental and now Soevialty menu cuts? 8:33
My favorites including sailing on NCL out of Venice to Croatia, Montenegro and Greece. We really enjoyed Russia many years ago along with Amsterdam, France and Germany.
I'm booked on Utopia as part of a group cruise. I'm not fond of three day ones, but I didn't plan it. I'm not really surprised it was doing Caribbean runs; I thought most RCI ships did them when they entered service.
Despite Diamond Plus status with the line, I haven't been on any of their 14 newest ships. I tend to prefer longer cruises in more exotic places.
Didn’t know that the oysters Rockefeller was gone until I sat down. Had the thick cut bacon. Would have liked to try the oysters.
Shame that NCL is cutting costs so obviously. It wouldn't be an issue if they replaced the missing food with new dishes.
I just got off the NCL Gem to Bermuda. Cagney's was by far the worst meal I had. The menu cuts meant that I couldn't have my favorites, such as the oysters and the au gratin potatoes and the pork chop. Pretty much my whole favorite meal was gone. Also. The steak I got was burnt to a crisp. Terrible. The servers were actually running between tables. Someone else would bring the items and throw them down on the table without a word. I spoke with the manager and he apologized and said the menu cuts were corporate decisions. I had a better steak at Le Bistro. The menu seemed shorter there, too. Moderno and Teppanyaki were the only ones where nothing seemed to have changed. Main dining room menus had some changes. However the lunch and breakfast menus have been virtually the same menus from 2017. Go figure!
I’m beginning to resent the growing habit of cruise lines sailing to the their own private islands. What’s the sense of booking a cruise to visit Caribbean ports of call, only to land on these “canned Caribbean “ venues.
Take a look again at minute 2:30. If this ship doesn't look unnatural and freakish relative to the tradition of sailing, you need to reevaluate. Go to Las Vegas, instead, where architecture is unnatural but fun...and it doesn't have to float or use methanol
When I am out and about I witness many people treating their spouses like second class citizens.
I love NCL and welcome dining changes. The same old menues and seeing new things can't wait to try it. People are complaining yet they have never tried the new menu. They are just whining i am not going to say good or bad before I even try it. You Don are promoting negativity against NCL. How about they made changes try it see what you think not hate it cause I say so. Very dissapointed in you Don
8 people overboard in 7 months? Isn’t that excessive or have I not been hearing of man overboard issues as much in previous years? Prayers for all those souls and their families.
Not that big of a deal. We eat at Cagneys every cruise. Way too much food. Never leave hungry. We could care less about the changes.
Life is probably good for NCL stock holders. But the cost cutting is getting out of hand for passengers.
Don why do you keep saying Star of the Seas is going to be doing 3 and 4 day sailings? I just looked it up and it's doing 7 day sailings.
1:46 pm June 14. Shame about the menu at Cagneys being cut.
I would love to do a 2-3 day cruise leaving from NYC.
I'm not a big foodie so the changes really bother me.
I have the best meal on the ship at no extra cost. Buffet, fresh salad (many choices), dressing, croutons. mushrooms, fresh tomato, thin slice onions and then topped with slices of cheese and cold cuts. best meal onboard and always tasty.
The answer is not to yell at the waiter when it's the fault of the chef, menu creator, purchaser, crew managers, etc.
The best thing to do is to remove your gratuities and then those who caused the issue realise that they can't treat passengers like this, while being out of sight of the passengers. If the waiter did his job well, you can tip him or her directly.
No, they won't. For one thing, when you remove gratuities, you're removing them for all the staff, so people who may have had nothing to do with the problem are being stiffed. And, of course, they won't know why you removed your gratuities; they'll just think you're a cheapskate!
@@TheOnlyLilithcat Do crew get told who keeps their gratuities and who removes them? For example, Is there a briefing each morning and a board in the crew areas showing pictures of those who remove gratuities?
@@R.a.t.t.y - You know, I doubt it. I can't imagine why the cruise line would do that! So even less reason.
@TheOnlyLilithcat Martin Luther King ended segregated by simply boycotting the system: “We will no longer be segregated.” You can end tipping culture the sane way. Boycott it & employers will eventually be forced to pay higher hourly wages (as the employees deserve)
.
I believe everyone should be paid a fair wage. Tips are for those who do more than their job. However I accept that others have different beliefs.
I am beyond just enduring fellow cruisers being impolite or worse to crew members. I now call out the bad behaviour at the time that it happens.
Money
Prayers for the family of the crew member that went overboard.
Don, try to get on the inaugural voyage! You can do back to back for a full week! We are counting on you...
Most of us have had to "pick up the slack" for a missing co-worker, but then we get to go home and vent. Cruise staff do not have that release. Kindness counts
I’m sure they vent to each other, back in the crew cabins
Really? Nobody needs a 20 ounce steak.
Ncl not for us. Cost cutting every where
On NCL to Norway, I was told we were not having lobster in the MDR because the lobster was depleted, said the Officer in Charge of entire food operation.
I'm willing to be it's cause no one ordered the pork chop so they probably went bad.
I love Cagneys but not one item I ordered has been impacted.
Increased number of persons who won't eat pork cruising. I notice in grocery stores we no longer have a selection of pork cuts beyond pork chops and sausages, yet free up with various roads, and other cuts. Our city has become very filled with immigrants from India, and Middle East.
@joywebster2678 THAT is a shame because pork is healthier than beef or chicken (lower cholesterol, saturated fat, etc). Even people with irritable bowel syndrome can eat pork when they cannot eat other meats. I’ve switched to eating pork instead of beef (not always but in general)
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P.S. just checked and pork has 98% identical DNA as humans. Beef are only 80%. Chicken 50%
We like the 12 to 14 and 21 day cruises on the bigger an new ships. There are more fun than 3. or 4 day cruises. We just won't do 3 or 4 day cruises not worth it.
The crew members make the cruise better always. I am worried though about the rising cost. My 33 day back to back to back Princess cruise April 2025 just went up $43 per day. Luckily I am locked in on price.
You booked 2005? Are you Sam Beckett quantum leaping through time?
Who can eat a 20oz steak? There must have been so much waste!
Worked in the supply chain, but I think it's more than that. Love Cagneys.
Who can eat a 20oz. Steak anyway?
Hope Tony is ok! Is he on a cruise?
Crew people are awesome and could never miss treat them. They deserve the most respect from everyone
It's Friday 🎉
I’ve been a lot of rcl lately
Cagney’s is my favorite specialty dinining on NCL. Not a big steak person so I can live with the 20 ounce being eliminated, but I do really enjoy the selection of sides.
Does a 20oz porterhouse include the weight of the bone? How could it not?
A day on a cruise is better than a day at home
I don’t think RC will put up with the Utopia being a “party” ship like one ship that has the notorious name party ship.
I can’t imagine going for only 3 or 4 days but then we have to fly from Indiana so nothing less than 7 nights.
It looks beautiful just like the Icon of the Sea.
Also, excuse me, please, thank you, and a smile goes a long way with the crew.
Manners are lost on some people. Smh. I was brought up to have manners and to be friendly. It's not hard.
I was also brought up to have manners. It costs nothing and the smile it causes is worth it.😊
hey Don, thought I'd let you know it's not just Cagney's that changed their menu. it's all the specialty restaurants. they have all cut some items and grouped appetizers and salads and soups together. so, a situation I ran into on my last cruise was that when you used your free at sea dinning you could get the 4 course meal but when you used your voucher for free meals for being platinum or above you were only allowed a 3 course meal. So it seems they are streamlining the menus to alleviate any confusion
*to reduce costs while still charging the same price.
Fixed that for you
@@electrictroy2010 but all the meals were free so I'm not that worried about it. And if you're paying you pay for what you order you can have as much or as little as you want
So very sad 😢
Love Cagneys. But this news is disappointing.
Just came off the NCL Joy and the MDR only has 2…that’s right 2 desserts!!! Oh and you still have the fruit plate and ice cream options. Whatever! Just plain sad! Cost cutting everywhere.
Cagneys was mediocre at best. MDR was better. Buffet was like an inner city high school cafeteria. Food hall was average. Overall, food on NCL is not that good.
Respect for ALL!!!
In my opinion, they're wasting a large ship on 3 and 4 night sailings. My guess is it's more of a $$ thing. I've tried pricing back to backs, and they are more expensive than a single 7 night sailing! Money, money, money!!
Those 3 and 4 day mega-ship sailings will be PACKED. And they're still taking passengers to their private islands to charge them for leaving the ship :( Not interested.
Too bad NCL is reducing choices in the specialty restaurant. Sad news about the crew member. Prayers for his family and friends and colleagues.
I think the smart thing is someone can do a 3 or 4 days cruise and then do 3 or 4 days at Disney or the other parks.
I think that will be a fun new vacation option for people out of state. ( I live 20 min from the port)
Exactly. I would absolutely fly for a short cruise if it meant spending more time exploring the local area.
I can’t do 3 days of Disney in a row. I need a break between each day. It windsup as a week long vacation
Celebrity Edge Class ships are beautiful and love their huge LED screen in the theater, however; not a fan of the infinite balcony cabins- not a true balcony!!
Another vlogger I watch, Fraser at Sea, just posted about embarkation day on MSC Meraviglia. He talked about crew being crabby, saying rude things to him, etc. I worry that MSC is abusing their staff, and that's why the multiple crew off ship?? Scary aand sad.
I would love to sail on the new Royal ships, but unfortunately I would be bankrupt! As for NCL, cutting back leads to disappointed customers. As such, cruisers may choose other cruise lines.
Hi Don
What is MSC going to have to put a net up to catch overboard? Or should I stay all cruise lines? Oh goodness people will be upset with new menu's, it's the prices, supplies. Crew members are humans. Respect needs to be there always.
I agree the crew needs to be treated nicely. They really work hard to make your cruise the best it can be
Yes, be respectful of those hard working crew members. Also, in our everyday lives, a smile, holding a door open, or a pleasant greeting is such a kind gesture. It could really change someone’s day. Hopefully, that person will pay your kindness forward to another.
Sounds like great changes on NCL, especially if the food is prepared well. Three courses instead of four courses also means the length of time diners spend in the restaurant will be shorter allowing more people to secure a reservation.
3 or 4 day cruises seem not to be worth the cost, at least for me. I assume they have the market research to justify the need. It must be nice to live within a few hours of the cruise port. I can see it being a nice option if you live that close. I'm in Colorado and agree that after paying for air fare it would make no sense to do a short cruise. I'm curious what the fuel cost is for methanol vs the current fuel and if the price will increase for the methanol powered ships?
If there wasn't so much good wasted, these ships probably could turn a better profit.
NCL will probably raise the speciality prices, as others have which will out price themselves!
Definitely not worth all you need to do to cruisr for only 3-4 days. Count me out. As far as specialty dining- have done it on 5 different cruise lines. Not one of them had food quality better than i could get at home in NJ. Total waste of money. In general, food on all cruise lines had been declining. Go for the trip, not for the food!
On the recent group cruise I was talking to our waiter. He said he had been aboard ship for 8 months and had two more to go before he could go home. That's a lot of time to be away from family. And they work so many days in a row. I can sympathize with the stress of the crew.
I’ll bet there will be lots of back to backs on Utopia. That’s what I would do. It’s too frustrating to do a short cruise on a mega ship.
On crewmembers jumping from a perfectly floating boat: What percentage of crews were cruise line employees pre-pandemic and how many are newbies hired in a hurry when cruises restarted? Curious if they ended up hiring a buch of folks that were not really suited to work on a cruise ship on "contracts" that last months ?
A short cruise on Utopia would be great before or after a week in Orlando. Spend time in the parks, then relax on a ship to round out your vacay!
Crew works hard and I couldn't do it so I treat them as well as my regular servers and bar staff at the local venues.
I think the shorter cruises on RCCL with planned stops at their private island offers more opportunities to make $$ for those guests booking cabanas, club day passes, excursions, etc. The Utopia would visit Coco Cay twice in 1 week with the shorter cruise schedules.