In your $20 RX sunglasses scenario, are you using their frame benefit? Do you worry that if the following year there is an RX change,they may not have a frame benefit available if they run 2 years?
VSP and Eyemed BOTH refused? That is absolutely astonishing. Why would they turn down the opportunity to participate with you and inform the front-line people who work with their plans? Wouldn't you think it would behoove them to help opticians or other ECP's understand how to properly process the claims? I guess they would rather kick back those claims done incorrectly. What a joke. Thank you, John, for spotlighting this often confusing side of our business. Hope you do more of these.
Yeah - it is why I bothered to mention it. I doubt my public shaming will help but we can hope. With the resources they have they should be willing to send in coaches to practices for a week when they have a new hire! All I ever wanted was access to some of the paperwork. I never thought about their chance to avoid repeated errors. Oh well nothing surprises me in this business.
Because that is what they are. Opticians aren't in healthcare they are in business. If we dropped the silly healthcare model we would transform the role into something of value. Something the medical model has failed to do in 50+ years now.
In your $20 RX sunglasses scenario, are you using their frame benefit? Do you worry that if the following year there is an RX change,they may not have a frame benefit available if they run 2 years?
That is way - way beyond what that video covers. See the OpticianWorks website for that.
VSP and Eyemed BOTH refused? That is absolutely astonishing. Why would they turn down the opportunity to participate with you and inform the front-line people who work with their plans? Wouldn't you think it would behoove them to help opticians or other ECP's understand how to properly process the claims? I guess they would rather kick back those claims done incorrectly. What a joke. Thank you, John, for spotlighting this often confusing side of our business. Hope you do more of these.
Yeah - it is why I bothered to mention it. I doubt my public shaming will help but we can hope. With the resources they have they should be willing to send in coaches to practices for a week when they have a new hire! All I ever wanted was access to some of the paperwork. I never thought about their chance to avoid repeated errors. Oh well nothing surprises me in this business.
Because they're buttheads.
Good evening, I had sent an email to open an account with you? But don't receive a reply
Hi Nadine, please check your spam. I did reply to you. I'll forward again. Thanks! -Keith
Why do you call them "customers" rather than patients?
Because that is what they are. Opticians aren't in healthcare they are in business. If we dropped the silly healthcare model we would transform the role into something of value. Something the medical model has failed to do in 50+ years now.
@LaramyKOptical Thank you! I have always wondered why we call them patients and not customers because that is what I think they should be called.