I'm sorry, but there isn't a way to include a file upload during checkout. You can reach out to the customer after they place the order to have them email you their image or include information in the product description for where they should send their image. I'm sorry we can't do that now, but I've marked your idea for our team to look at as a future feature update!
We have an app for both iOS and Android devices, so you can use either to create and manage your store. help.bigcartel.com/big-cartel-for-ios help.bigcartel.com/big-cartel-for-ios
Great question! We don't have a built-in text field that can be added to products for personalized request, but there is a built in Note section on the checkout screen customers can use to leave a Note about customizations. And, once their order is placed you'll receive that order along with the note in your Big Cartel admin. We'd also encourage you to add a message in your product description so they know to use the Note section during checkout for custom orders. If you have any further questions, reach out at support@bigcartel.com and we'll be happy to help. Thanks!
This would be a nifty feature so customers could easily see the details of the product options available - will definitely share your message with our team to be considered with future updates :)
Hi, can I make an affiliate program for my store? I want to do influencer affiliate partnerships. So, if bigcartel free plan is possible of making an affiliate program, how to do it?
Hi there, It can! Can you reach out to us at support@bigcatel.com or use the '?' icon within your Big Cartel admin to contact the support team? We'd be happy to help you remove the Big Cartel badge.
Hi, I would like to know how can I put my text in "Justified" instead of the normal "adjusted to left". I tried to copy and paste from Word to the description of the product but it makes automatically adjusted to the left. Thank you
Hi Ricardo! It's best for you to contact us directly via email so we can help with this customization. Reach out at support@bigcartel.com and we can lend a hand. Thanks!
Hi there! Not entirely sure what you mean - all of our videos are posted in entirety on our channel. So, if you were able to watch this video, you've seen the full webinar. If you're looking for more webinars, feel free to peruse all the videos on our page 😀 If you have any other questions, reach out at support@bigcartel.com and our support team will be happy to help!
Big Cartel It looked like this one was cut off and all the topics she mentioned in the beginning weren’t discussed. Which is why I thought the class was longer than 18 minutes.
There is! During checkout, your customers will see a "Notes" field before they check out - they can leave a message for you there. You'll just want to be sure to communicate to folks where that field is so they know about it and don't miss it while they check out. Hope that clarifies things for you - if you have any other questions reach out at suppot@bigcartel.com and we'll be happy to help!
We just released a new theme a couple weeks ago! You can check out Roadie here: blog.bigcartel.com/introducing-the-roadie-theme Not entirely sure what you mean by "modern", but we offer a wide variety of themes with different looks and features. You can explore all our themes here: help.bigcartel.com/topic/themes Hope that helps!
@@itsjustaubrey101 We definitely have themes with categories 😀 Reach out to us at support@bigcartel.com and we can get you info on all our themes that have categories and might work best for you.
It’s Just Aubrey hey really late reply but you can use Canva to add your own little details and they have tons of pics and backgrounds to personalize ur design
I have a question I have a cupcake business. I’m trying to sell cupcakes using big cartel. So I sell them in large quantities like 6 at a time. I’m emailing because how does it work that a person can click on a cupcake in a column and select more than one cupcake?. May you please explain.
Hi Lee Lee! We'll need a bit more info to help. Email us at support@bigcartel.com and we'll be happy to dig into the specifics and get you the information you need. Thanks!
hello, I have been trying to email you guys but I have not been getting a response for weeks. How do I make a freeship code available for only US customers? I tried creating a freeship code and entered a Canada address it still worked. what should I do?
Hey there! Sorry you've had trouble getting in touch! Unfortunately, there isn't a way to set a discount code for a specify country but you can try making the code text specific so customers outside of the US won't try purchasing - something like USfreeship or FREESHIPUS - that way you can still talk about it on your site, but someone buying from a different country won’t think they can use it. Let us know if you have any other questions!
Hey there! It's not possible to delete an order from your admin entirely. We recommend marking the order as shipped and making an internal note for yourself within the order to keep track of details. As far as the refund itself goes, you can find details on that process here: help.bigcartel.com/refund-an-order. If you have any additional questions, feel free to connect with us at support@bigcartel.com. Thanks!
Hi there! No, there isn't a way to message sellers during checkout. If you have any other questions, reach out to us at support@bigcarel.com and we'll be happy to help. Thanks!
We don't currently have a tutorial on that subject, but you can reach out to us directly at support@bigcartel.com for assistance with set up. We'll be happy to help!
If you're on a paid plan you'll want to use our inventory tracking feature to add a limited quantity of any item: help.bigcartel.com/track-product-inventory. If you're on the free Gold plan, this feature isn't available and you'll just want to be sure to keep an eye on your sales and change the product status from "Active" to "Sold Out" when any products sell out. If you have any other questions, reach out at support@bigcartel.com and we'll be happy to answer 'em!
Hey Shian! You'll want to read over to Account (my.bigcartel.com/account) and click the red trashcan icon to remove the current profile image next to your shop name. Then you should see a + icon to add your new image. That should do the trick, but if you have any other questions, reach out at support@bigcartel.com and we'll be happy to help. Thanks!
Hi Tanice! Details on setting up shipping can be found here: help.bigcartel.com/charge-shipping-for-a-product. If you have specific questions after reviewing that, reach out at support@bigcartel.com and we'll be happy to help. Thanks!
That's not possible - all product listings must have prices to be listed. There's not an option to "contact us." Hope that answers your question! Reach out at support@bigcartel.com if you need anything else. Thanks!
@@BigCartelDotCom I think @cryptic vex's suggestion is pretty cool. I'm also dying to see a feature for recurring payment membership option like patreon so artists can earn sustainable income during these difficult times.
@@annabelle5130 We don't have plans to changes the way pricing products is handled in the admin at the moment. We have some good news re: a recurring payment membership - we're currently developing a feature like this! If you'd like to share your input and help shape this feature, you can do so here: help.bigcartel.com/artist-support. Thanks!
Hi Anna Belle - just replied to your other comment. We're currently working on developing a feature like this! You can share your input and help shape this feature here: help.bigcartel.com/artist-support
I hope you do more videos I'm using Big Cartel for my business
We definitely plan to make more! 😀
How is it
@@BigCartelDotCom hello I can't use papal in my country do have credit card options
Would love to see an option for different shipping profiles per item. Some of the items I sell are heavier than others.
Hi there! Thanks for the input! We'll share this with the team! Feel free to send any additional input to us at support@bigcartel.com.
Is the "upload image" option exist for Bigcartel? I mean for the shops that offer customised products?
I'm sorry, but there isn't a way to include a file upload during checkout. You can reach out to the customer after they place the order to have them email you their image or include information in the product description for where they should send their image. I'm sorry we can't do that now, but I've marked your idea for our team to look at as a future feature update!
@@BigCartelDotCom okay thank you!
Do u have to have a laptop to create a website or can u use an apple or android ipad/tablet to create a website please reply asap.
We have an app for both iOS and Android devices, so you can use either to create and manage your store.
help.bigcartel.com/big-cartel-for-ios
help.bigcartel.com/big-cartel-for-ios
hey, how do you offer your customers custom orders like if they want their name printed on the shirt , how do we do that option
Great question! We don't have a built-in text field that can be added to products for personalized request, but there is a built in Note section on the checkout screen customers can use to leave a Note about customizations. And, once their order is placed you'll receive that order along with the note in your Big Cartel admin.
We'd also encourage you to add a message in your product description so they know to use the Note section during checkout for custom orders.
If you have any further questions, reach out at support@bigcartel.com and we'll be happy to help. Thanks!
It would be nice to set a picture for each product options so the product changes when the customer chooses a specific color, design etc.
This would be a nifty feature so customers could easily see the details of the product options available - will definitely share your message with our team to be considered with future updates :)
@@BigCartelDotCom thank you that would be great!
Hi, can I make an affiliate program for my store? I want to do influencer affiliate partnerships. So, if bigcartel free plan is possible of making an affiliate program, how to do it?
We don't currently provide tools specifically for affiliate programs, but we'll mark this as a feature request to keep in mind for future updates.
The bigcartel logo on the should be removable on all paid plan.
Hi there,
It can! Can you reach out to us at support@bigcatel.com or use the '?' icon within your Big Cartel admin to contact the support team? We'd be happy to help you remove the Big Cartel badge.
Hi,
I would like to know how can I put my text in "Justified" instead of the normal "adjusted to left". I tried to copy and paste from Word to the description of the product but it makes automatically adjusted to the left.
Thank you
Hi Ricardo! It's best for you to contact us directly via email so we can help with this customization. Reach out at support@bigcartel.com and we can lend a hand. Thanks!
Hello is there anyway I can set up pre-orders?
You sure can! Here's how: ecs.page.link/avQNh. Feel free to reach out at support@bigcartel.com with any other questions!
Hello, how do I gain access to watch the full webinar?
Hi there! Not entirely sure what you mean - all of our videos are posted in entirety on our channel. So, if you were able to watch this video, you've seen the full webinar. If you're looking for more webinars, feel free to peruse all the videos on our page 😀 If you have any other questions, reach out at support@bigcartel.com and our support team will be happy to help!
Big Cartel It looked like this one was cut off and all the topics she mentioned in the beginning weren’t discussed. Which is why I thought the class was longer than 18 minutes.
Is there any way you can let your customers add a note when purchasing
There is! During checkout, your customers will see a "Notes" field before they check out - they can leave a message for you there. You'll just want to be sure to communicate to folks where that field is so they know about it and don't miss it while they check out. Hope that clarifies things for you - if you have any other questions reach out at suppot@bigcartel.com and we'll be happy to help!
hello I was wondering if y’all can make a new theme that’s more modern please I really want some new themes 🥺🥺♥️♥️
We just released a new theme a couple weeks ago! You can check out Roadie here: blog.bigcartel.com/introducing-the-roadie-theme
Not entirely sure what you mean by "modern", but we offer a wide variety of themes with different looks and features. You can explore all our themes here: help.bigcartel.com/topic/themes
Hope that helps!
Big Cartel yes I seen yalls new theme! I was wondering if y’all could do a theme like Shopify where it has certain categories!
@@itsjustaubrey101 We definitely have themes with categories 😀 Reach out to us at support@bigcartel.com and we can get you info on all our themes that have categories and might work best for you.
Big Cartel like would y’all have a theme where it says collections then you can put pictures and certain collections like Shopify has?
It’s Just Aubrey hey really late reply but you can use Canva to add your own little details and they have tons of pics and backgrounds to personalize ur design
I have a question I have a cupcake business. I’m trying to sell cupcakes using big cartel. So I sell them in large quantities like 6 at a time. I’m emailing because how does it work that a person can click on a cupcake in a column and select more than one cupcake?. May you please explain.
Hi Lee Lee! We'll need a bit more info to help. Email us at support@bigcartel.com and we'll be happy to dig into the specifics and get you the information you need. Thanks!
hello, I have been trying to email you guys but I have not been getting a response for weeks. How do I make a freeship code available for only US customers? I tried creating a freeship code and entered a Canada address it still worked. what should I do?
Hey there! Sorry you've had trouble getting in touch! Unfortunately, there isn't a way to set a discount code for a specify country but you can try making the code text specific so customers outside of the US won't try purchasing - something like USfreeship or FREESHIPUS - that way you can still talk about it on your site, but someone buying from a different country won’t think they can use it. Let us know if you have any other questions!
Hello, if i cant ship a order its possible to cancel the order and automatic refund the client?
thanks!!
Hey there! It's not possible to delete an order from your admin entirely. We recommend marking the order as shipped and making an internal note for yourself within the order to keep track of details.
As far as the refund itself goes, you can find details on that process here: help.bigcartel.com/refund-an-order.
If you have any additional questions, feel free to connect with us at support@bigcartel.com. Thanks!
Can buyers message sellers during checkout?
Hi there! No, there isn't a way to message sellers during checkout. If you have any other questions, reach out to us at support@bigcarel.com and we'll be happy to help. Thanks!
Hi .. can i add affiliate program to my shop ?
Hi there! We don't currently offer an affiliate program, but we're happy to pass this feedback on to the team for consideration!
Do you have a video on how to make an email sign up pop up on mail chimp
We don't currently have a tutorial on that subject, but you can reach out to us directly at support@bigcartel.com for assistance with set up. We'll be happy to help!
Is there away I can add a limited quantity
If you're on a paid plan you'll want to use our inventory tracking feature to add a limited quantity of any item: help.bigcartel.com/track-product-inventory.
If you're on the free Gold plan, this feature isn't available and you'll just want to be sure to keep an eye on your sales and change the product status from "Active" to "Sold Out" when any products sell out.
If you have any other questions, reach out at support@bigcartel.com and we'll be happy to answer 'em!
Please help me I really don't know how to do this, how do I change my profile picture on bigcartel I already have one up but I want to change it
Hey Shian! You'll want to read over to Account (my.bigcartel.com/account) and click the red trashcan icon to remove the current profile image next to your shop name. Then you should see a + icon to add your new image. That should do the trick, but if you have any other questions, reach out at support@bigcartel.com and we'll be happy to help. Thanks!
Hi, how do you set up worldwide shipping on this website?
Hi Tanice! Details on setting up shipping can be found here: help.bigcartel.com/charge-shipping-for-a-product. If you have specific questions after reviewing that, reach out at support@bigcartel.com and we'll be happy to help. Thanks!
Big Cartel thank you very much
On the price part can’t you have a option like contact us instead of listing a price
That's not possible - all product listings must have prices to be listed. There's not an option to "contact us." Hope that answers your question! Reach out at support@bigcartel.com if you need anything else. Thanks!
@@BigCartelDotCom I think @cryptic vex's suggestion is pretty cool. I'm also dying to see a feature for recurring payment membership option like patreon so artists can earn sustainable income during these difficult times.
@@annabelle5130 We don't have plans to changes the way pricing products is handled in the admin at the moment. We have some good news re: a recurring payment membership - we're currently developing a feature like this! If you'd like to share your input and help shape this feature, you can do so here: help.bigcartel.com/artist-support. Thanks!
Could you add a recurring payment option? With options where my fans can pay what they want and I can put minimum limits etc
Hi Anna Belle - just replied to your other comment. We're currently working on developing a feature like this! You can share your input and help shape this feature here: help.bigcartel.com/artist-support
how do you delete your account/ website ?
Hi Kay! You can close your account by following the steps posted here: help.bigcartel.com/close-your-account
What do I do when I forget my big cartel password?
Reach out to us at support@bigcartel.com and hopefully we can help you out 😀