Seagate 3Tb Not Recognized HDD Recovery ST3000DM001 Backup+
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- Опубликовано: 10 окт 2024
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In this video, I do a live recovery of a real data recovery case involving a 3Tb Seagate Backup Plus hard drive. The drive spins up and sounds normal (no click of death) but is never recognized by the computer. It requires a firmware patch to be performed using PC-3000.
Excellent video Jared!
great video, thank you Jared!
Thanks Jared good video!
Very informative, thanks
So how common is this issue? I just had this exact same model of hard drive stop responding on my wife's computer, and when I go to disk manager it claims it's uninitialized, and Command Prompt Diskpart says it's a 0mb drive (and so does Disk Manager, I think). I purchased the drive, brand new, sealed in its plastic wrap, from eBay, 26NOV2018, and it just failed today, 23MAY2020. Honestly, that seems like a pitifully short time for a HDD to last, and I have an identical drive in my own desktop computer which I built at the same time with identical parts as my wife's. Since they seemed to be working relatively well, I got a pair of 8TB versions to use as a RAID1 media server in my computer late last year. Should I be running out and replacing all of my hard drives with non-seagate versions? I assume their SSD's are a little more reliable, or at least I hope so, since those are our OS drives.
The issue with this specific model is severe enough that Seagate has been through a class action lawsuit over it. The 8TB drives seem to be faring better so far, but it's still too early to tell. As to SSDs, they typically are more reliable, but like any storage device they are prone to failure with no warning.
Better brands of HDD these days are HGST or Toshiba.
@@DatamedicsRecovery Thank you. I promptly backed my 3TB up to my 8TB RAID, and I'll be looking for replacements for both 3TB drives. I'm bummed that I'm seeing evidence of this error from 2009, and it still wasn't fixed by 2018... And also that it doesn't show up until you're googling "why'd my drive stop?", so there's no real warning while you're shopping... I don't think I've heard of HGST, but I've got 4 Toshiba externals that are 6-10 years old and still working.
thank you great vid
Hi, this was a very good learning video. I have the same model, and since yesterday it has exactly the same symptoms as the one in the video: spins up, you can feel the heads performing 2-3 seek operations, but the HDD is no longer recognized during the POST phase, and also now the POST phase lasts a lot longer than usually.
Can this behavior be fixed by replacing the Driver Board, and keeping the original BIOS chip? This would be the most accessible solution for me and I'm considering to buy a Driver PCB.
As you said in this video, I can confirm that HDDSentinel detected ~78 bad sectors a month ago, so the bad sectors are most likely the cause of this issue. I backed up the most important files, but there are still some useful files there...
This drive was used just for storage, never used as an OS drive, and worked fine since march 2014.
No, replacing the PCB will do nothing at all to help. These drives aren't prone to PCB issues and the offending code is stored on the actual platters, not in the PCB ROM (what you are calling BIOS).
@@DatamedicsRecovery Thank you so much for the fast reply! If I understand correctly from the video, the issue can be triggered by bad sectors anywhere on the disk, not necessarily in the area where the "offending code is stored"? Because I believe that if this area had bad sectors, the data recovery could be a lot more difficult.
One more thing, after applying the fix presented in this video, could the hdd be recognized by the system without using the terminal interface and PC-3000, or this procedure must be repeated every time you want to read the disk? Asking because I was hoping to find someone locally here in Romania that has the necessary tools to fix it, then take the disk home and save just the important files (100-200GB of the 3TB) and avoid bringing another disk to the shop to backup on it. I'm also consulting your forum and many other resources, and considering buying a terminal adapter cable, if it's possible to do this myself without PC-3000 :)
@@sebykos The issue is often related to the drives failed attempt to remap the bad sectors. Recovery requires manipulating firmware to disable certain functions and stabilize it ling enough to extract the good data.
I have this exact same hard disk with the same symptoms. I live in a medium sized city in Argentina and I don't think there's anyone remotely near this area with these tools and expertise. Do you have any advice about what I could do by myself? I've noticed that besides the sata and power connectors there are four more pins on the side and I wonder if that's some kind of uart interface. I don't really think it's viable for me to send it anywhere else, so if there's any DIY tips you can give me it would be amazing. Perhaps not with the tool and maybe another? I'll be grateful for any tips you can give me
The two pins closest to the SATA port are a TTL connection, but it won't help as the port is locked unless you have the technology to modify the contents of the ROM chip on the PCB to unlock it and then send the unlock handshake signal. You'd need a tool like MRT at the very least to anything meaningful with the drive. Not unless you want to do some serious research and development yourself.