I started at Cracker Barrel as a host and it was a NIGHTMARE, but it was mostly because of the guests and severs, guests never wanted the table you sat them at, so double seating and even triple seating was very common. Servers would literally just complain, complain and complain….
Omg I completely agree with you. This literally happened yesterday. I was seating a couple and their baby and they said “can we sit in a booth?” And they pointed to one and I said “no because that one is already reserved” and then they asked for another booth and I said “no we don’t have a server assigned to that section yet” and then they had the audacity to ask to be seated in the private dining room like they’re so special and I said no. They ended up getting a seat at the booth with no server and some server had to go out of their section and take it. I was so tempted to just say “no! You get what you fxcking get and you don’t throw a fit” another detail I left out, these people were walk-ins. They didn’t reserve or requested and booth.
It’s only my second week at Olive Garden. I started noticing that when we are low with servers we also will have to help serve, clean tables, and bathrooms 😑 Real fun🙄😫
And the worst part about the restaurant industry is the favoritism that managers have on certain people. You could be an amazing worker and someone gets the better postion based on the managers personal liking and not work ethic. where I work the servers don’t pre bus and they get mad at us for their table not being flipped fast enough
I totally get what you are saying. I used to be in the restaurant business and was not very good at it. People drove me up the wall all day everyday even at night.
SIS YES. PPL KEPT COMING IN, AND I COULDNT LEAVE AS A HOST, AND I GOT YELLED AT FOR NOT CLOCKING OUT LIKE I REQUESTED, AND CONFUSING THE MANAGER BECAUSE THEY WERE NOW CONFUSED ABOUT WHO TO CLOCK OUT WHO AT WHAT TIME. THANK YOU FOR HELPING ME SEE IM NOT ALONE
Yup. Red Lobster worker here, that's exactly how it's ran. It's not really all that bad until it gets busy, then you're stuck with 1,000 dirty tables and 50 mad customers.💁🏽♀️
I'm going to be hosting at a small asian bistro down the street. I hope it's not as bad as it seems because all the people saying hosting is bad at big American chains.
I going to dislike you because customers to come first if you have problems customer asking question that just showing you don't care for customer and that not good customer support
Well yes the customer is always right I guess. Though where I work, it is company policy to oblige if a customer wants a different table. I'm actually kind of ok with it since I can blame it on the policy and not myself. It's still annoying though and can ruin your game plan
workers still have feelings, they're not robots. some customers are just flat out rude for no reason, they have a right to get frustrated but they still do their job. you sound so entitled
In the restaurant I work at the employees are most important to them, the guests come second (that doesn’t mean they’d every important). If a guest is unjustly rude to a server the restaurant and managers will always be on the server’s side and they’d kick that guest out. It really depends on who’s in the wrong. The guest is not always right. I hate the term “the customer is always right” when they really aren’t. Not all the time at least.
Хобби
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I started at Cracker Barrel as a host and it was a NIGHTMARE, but it was mostly because of the guests and severs, guests never wanted the table you sat them at, so double seating and even triple seating was very common. Servers would literally just complain, complain and complain….
Omg I completely agree with you. This literally happened yesterday. I was seating a couple and their baby and they said “can we sit in a booth?” And they pointed to one and I said “no because that one is already reserved” and then they asked for another booth and I said “no we don’t have a server assigned to that section yet” and then they had the audacity to ask to be seated in the private dining room like they’re so special and I said no. They ended up getting a seat at the booth with no server and some server had to go out of their section and take it. I was so tempted to just say “no! You get what you fxcking get and you don’t throw a fit” another detail I left out, these people were walk-ins. They didn’t reserve or requested and booth.
so true
Yes!!! Nobody EVER wants to sit where we take them
YEES the first one was spot on.
It’s only my second week at Olive Garden. I started noticing that when we are low with servers we also will have to help serve, clean tables, and bathrooms 😑 Real fun🙄😫
While doing are own job as hostess🙄 You could imagine the frustration 😑😒
And the worst part about the restaurant industry is the favoritism that managers have on certain people. You could be an amazing worker and someone gets the better postion based on the managers personal liking and not work ethic. where I work the servers don’t pre bus and they get mad at us for their table not being flipped fast enough
Hosts shouldn’t be bussing
But we always end up bussing anyways
Understanding rotation is so frustrating 🤦🏾♀️
Girl I know it. I just want to throw my list into the dining room and tell them to do what the hell they want 🤣
@@feraj9446 literally!!!
I totally get what you are saying. I used to be in the restaurant business and was not very good at it. People drove me up the wall all day everyday even at night.
SIS YES. PPL KEPT COMING IN, AND I COULDNT LEAVE AS A HOST, AND I GOT YELLED AT FOR NOT CLOCKING OUT LIKE I REQUESTED, AND CONFUSING THE MANAGER BECAUSE THEY WERE NOW CONFUSED ABOUT WHO TO CLOCK OUT WHO AT WHAT TIME. THANK YOU FOR HELPING ME SEE IM NOT ALONE
absolutely, it's annoying when the servers stand around and don't bus their tables
I’m starting my first hostess job and rotation is something I had no idea was a thing. I think that’s what stresses me out. The most is rotation.
oh hell naw, you’re a host and you’re bussing too? that’s too much, if they don’t have a busters then the servers should bus’s their own tables
Yup. Red Lobster worker here, that's exactly how it's ran. It's not really all that bad until it gets busy, then you're stuck with 1,000 dirty tables and 50 mad customers.💁🏽♀️
@@blushydabest Yeah I worked at red lobster and hated every minute of it
The servers at my place are either too lazy or too busy to buss their own tables so we end up having to sometimes.
I'm going to be hosting at a small asian bistro down the street. I hope it's not as bad as it seems because all the people saying hosting is bad at big American chains.
So truee!
I’m just watching dis and I have training tmr😭
Hows the job going are you still there? Do you like working as a server give me 3 tips please because I may be going for this job
YESSS
do we literally work at the same restaurant omg
hayl Ikr 😂
Yess
😤😤😤
Literally
This sounds like Texas Roadhouse haha.. is it?!
Haha no it wasn't Texas Roadhouse.. chain restaurants are all the same I guess
2:10 I swear 😤
Hope you got a new job girl💕
Haha yup, this was years ago, thanks!
I going to dislike you because customers to come first if you have problems customer asking question that just showing you don't care for customer and that not good customer support
I'm sorry, I made this video years ago
Well yes the customer is always right I guess. Though where I work, it is company policy to oblige if a customer wants a different table. I'm actually kind of ok with it since I can blame it on the policy and not myself. It's still annoying though and can ruin your game plan
workers still have feelings, they're not robots. some customers are just flat out rude for no reason, they have a right to get frustrated but they still do their job. you sound so entitled
Get rid of that dumb mindset. Customers do not always come first 😂 dumb boomer
In the restaurant I work at the employees are most important to them, the guests come second (that doesn’t mean they’d every important). If a guest is unjustly rude to a server the restaurant and managers will always be on the server’s side and they’d kick that guest out. It really depends on who’s in the wrong. The guest is not always right. I hate the term “the customer is always right” when they really aren’t. Not all the time at least.