So they basically said "we don't allow people to open up their consoles to fact check our statement about refurbishing consoles".....Yep, definitely nothing sketchy about that WOW
It's especially sketchy when you know that they encourage people to repair their consoles themselves before sending them back, it's an actual scam. There was another RUclipsr who emailed them and they requested he try and fix the problem himself before returning it. But that would involve removing the stickers, making the warranty null and void. They're actual criminals.
Well they can't uphold that statement in the US because opening up your device does not void your warrenty. They're just saying that to make people think they can't open them when they are well within their own rights to inspect the inside themselves.
@@KoolaidGC3 That's exactly how I would do things, if I were in their place. Top-dollar price demands top-dollar service, especially when there is language on their website specifically stating the machines are fully "tested" and "cleaned." Dead-on-arrival and/or filthy machines, with non-OEM parts, are not worth top-dollar prices. The use of non-OEM parts is a standard that also applies to classic cars - if the engine and transmission are original (VIN-matched is usually the term used, since the Vehicle Identification Number is often stamped on the engine block and sometimes the transmission casing), the car is typically worth substantially more. Nobody seems to understand, business is not only about customer acquisition, it's also about customer retention. You not only want to get people "in the door," you want to give them an experience that encourages them to return. Word-of-mouth advertising from happy customers also drives acquisition, but is less effective than unhappy customers - the age-old axiom is that a pleased customer tells one or two people, but a displeased customer tells ten people. This can be easily updated for modern times by adding, "word-of-mouth is further amplified by the prevalent use of social media, so remember you are always under the microscope of public scrutiny." But what do I know, I'm just some 45-year-old newspaper carrier that moonlights at a coffee-and-donut chain.🤷♂
you know what the craziest thing is? they always show off their "cleaning department" and yet they're sending out all their consoles like this. they have to have been faking all of that at this point
Noooo you think? Haha that's exactly what they are doing. Surprisingly they get so much business that they couldn't possibly keep up with the demand of their BS consoles so you just ship out junk that they literally just bought off random people who send their stuff to them. It's not rocket surgery, pretty easy to know what they are doing
maybe if they spent more time cleaning every console, and less time filming the one console being cleaned and patting themselves on the back for it, they'd have a better success rate.
I actually don’t think it is legal for them to void a warranty because you opened the console. Should be part of the consumer protection act or something similar to that name. I wonder if they could face repercussions for suggesting that they normally wouldn’t honor voiding the warranty, or if they’d only get in trouble if they actually refused you due to a “voided” warranty.
@@Jordanfiend361 They actually can’t just do what they want lmao. I get your point, but there’s a reason there are consumer protection laws in place and why places have been sued for violating their own policies. It isn’t cheap, doesn’t mean you should just accept it and get fucked over yah know.
So long as the console isn't damaged(like the machinations, not cosmetically) the console is still under warranty, in fact the FTC told off the major 3 companies that its illegal to void a console thats only been opened.
@@GooseMon yeah, honestly if they think magic eraser is ok then I can’t blame them for not opening it, but I can blame them for advertising that they open it, screw them!
@@Facade953 Can you explain this one? I keep seeing it brought up, but can't fathom what a 'rare' GBA SP is exactly. I'm not aware of any particular model that was/is sought after.
I love how a company who is OPENING UP and “refurbishing” gaming systems has the gall to put their OWN warranty sticker on it like they didn’t open it up first, they tell YOU that you can’t. Boggles the mind
Just a note, opening a console does not void the warranty by US law. There have been many court cases over this matter and the company has lost every single time. The issue is no one is going to take someone to court for something as small as a ps3. The people who have are generally through class actions but, they tend to go after the manufacturers who have more money as opposed to relatively small 3rd party resellers. It's not worth the court fees.
DkOldies always back pedals on the warranty stickers saying "oh you opened up the console and that voids the warranty, b-but we'll send you a replacement. They only put them on for fear mongering purposes because they don't want customers finding out their consoles aren't refurbished. In actuality they can't enforce it because it's illegal.
I find it sad how they won’t take any accountability for their shady business practices. As well as telling you opening the console voids the warranty which is now illegal to do according to US law.
That law was made specifically to target new merchandise. (You buy a PS5 brand new at best buy, open it and Sony can't deny a warranty) does it cover "refurbished" products as well?
@@patrickm2912 I could've sworn refurbished meant that they opened the system to clean it and fix any problems. That would mean that DKOldies are actually the ones who voided the warranty, assuming it wasn't opened prior to them having it
@@rain6085 whether its illegal or not doesn't excuse the fact they take zero accountability for the multiple consoles they have shipped that weren't properly refurbished. And hiding/deleting any and all comments that shine a negative light on them. That raises red flags at least to me. But hey if people want to pay their absurd prices that's on the customer. But as a business they should be doing better.
This exact situation happened to me. I ordered a “refurbished” Nintendo GameCube from DKOldies last December. It looked clean for the most part, but it wouldn’t read discs. I contacted them and they shipped me a replacement one. The replacement one was dirty as all hell and, guess what, it wouldn’t read discs either. I will not be ordering from them again.
For future reference, the disc read issue can be fixed very easily with few tools. You'll need: Game Bit screwdriver Phillips head screwdriver Multimeter Take out the 4 game bit screws on the bottom in the corners, then turn the system back over. Put your hands on the sides, pull the shell off, and put it aside. On the back plate where the power and output cables are, there are two clips, one on each side. Gently push the clips back and the plate will come off. Now do the same for the front where the controllers connect, but remove the ribbon connector from between the memory card ports. (BE AWARE: The ribbon cable is soldered to the front plate board, don't try to pull the top side off.) Now, there are 12 screws around the disk drive, two of them hold the fan, and two are under the fan. The fan can stay connected but you can pull the connector if you want. Remove these screws. There are two brackets on top of the memory card slots held in with two screws each. Remove both and set aside. Now, pick up the disc drive and flip it. There is a metal plate held in by 7(?) screws, remove this plate and set aside. This is the disc drive board. Close to one side, you will see a component that looks like a black square with a metal circle in it, and on that circle is a Phillips head pattern. This is the laser potentiometer. It has three legs that connect to the board, and you should orient the board so that the single leg is on the left. Now set your multimeter to Resistance (Ohms, Ω) and put one lead on the left leg, and the other on the bottom right. Most likely this will not be correct. Take the Phillips head screwdriver and turn the potentiometer very slightly about ⅛ of a turn, then read it out again, it should be between 200-400 Ohms, but this might vary depending on your console. Once you have it in that range (I suggest somewhere in the middle), you can reassemble the console up to before you put the shell on, put a game in, and hold the double switch on the back right side of the console. Power it on and see if the disc will read. If not, keep adjusting the potentiometer. I hope this helps, whether you specifically or anyone else. While it's open you can also replace your CMOS battery on the controller port board but this requires a soldering iron and a new battery.
@@i_i_isaac_i_i8778 You are missing the point here. He ordered a refurbished GameCube and paid DKOldie prices for it. It should have worked out of the box. A customer should absolutely not have to fix a console themselves immediately upon delivery if they purchased a working console.
@F1R3 PH03N1X I meant to add, nothing is going to make them not adjusting it right, but if I can help at all that's all I wanna do. I even remember a DKOldies video of them refurbishing a gamecube where they clearly showed that they know to do it.
Because the average consumer who would actually buy a console from dk oldies likely wouldn’t take the console apart. Especially those who would have the money need to sue dk oldies lol they’ll just buy another one
@@monstertheatergames even if that’s the case with the word refurbished being misused, they actually do say that all consoles get cleaned so just stfu bro lol.
They don't want you opening it so you don't find out how they don't refurbish anything. So they threaten to void warranty if you do. Great business practices.
This isn't a joke anymore, further *legal* action(s) should be taken against them. PS: Based on my experience, they basically use a more powerful blower, which removed some dust bunnies, but not actual dust powder, hence the situation inside your console. Furthermore, as I have previous working experience on an IT company, improper air ventilation and cooling for the PSU/CPU is a potential *fire hazard* Same thing goes for its 15+ years old bulged capacitors and resistors. I'm pretty sure there's more than a handful of excellent lawyers out there, readily to take those *criminals* into court. You fellows should be in touch in order to press that as a group, best of luck!
I just made a comment about that....someone should do a class action lawsuit and get a bunch of people together and sue them. This is going too far and has been going on for quite awhile now.
@@TECHNOGEEK20000 Im sure there are consumer advocacy groups who'd love to hear about how DK Oldies is selling fire hazards to their customers, and im sure the federal trade comission would love to hear about their Consumer Protection Rights violating warranty stickers
@@sxnderland courts *do* take into consideration youtube videos and comments alike. In case you're working or you're affiliated with those scammers, it's going to be fascinating to see your testimony. And believe me, we're the last people who you're going to see cry.
Just recently got hired as a SGA for Gamestop (my store is typically better at customer service in our region, so I will sound somewhat biased atm) and from what I can tell, the company really isn't doomed, but digital purchases on console eshops are definitely lowering the sale counts. Gamestop is most likely going to become the go to for budget-shopping parents and people who simply prefer physical games. Other than that, yeah, the glory years are quite behind the company.
Its truly night and day when your console isnt really refurbished. I recently got a cechA01 ps3 and played it for a few days before i opened it up to change thermal pads, clean, and repaste- and the sheer noise difference is insane. Definitely a must on these older systems
If dkoldies are filming orders that are mainly to mislead their customers and make it seem like their doing something they aren't... isn't the company able to be sued or something in a legal matter if they are doing something to everyone that buys from them that isn't what they claim they do or something?
@@monstertheatergames I hate to point out the obvious, but the "tested" and "cleaned" text on the device listing page _strongly_ suggests these items will be both tested and cleaned. I can easily understand why buyers might expect their top-dollar purchases be both tested and cleaned. I know I would expect that, especially since it was specifically mentioned on the website on the product page, and therefore legally-binding under consumer protection laws.
I was curious how they were going to handle the warranty. Obviously they knew they were in the wrong and needed to replace it. Unfortunately, the replacement was terrible even after instructing somebody in their company to clean it. Are you going to return both?
I’m telling you, Jacob and Rich plus all the other RUclipsrs should file one big class action lawsuit against DKOldies they deserve to go bankrupt, after all these videos that been made exposing their crooked ways and scams
Just a thought; I cleaned an extremely dirty ps3 one time, then played games for about 5 hours. When my girlfriend got home, I wanted to show her how clean the console was and opened it back up to find dust patterns that looked exactly like the one in this video, even the same light grayish color.
There must be retro sellers out there actually refurbishing they’re consoles. It’s just a shame that this can’t be common practice considering how much someone might be paying for the service. Just did tear downs on my ps4 pro and my buddies down to the thermal paste and fans and in a professionals hands it’s gotta be way faster than mine which didn’t take very long to begin with. To think someone might by refurbished only to have they’re console fail in the near future is sad all in all.
This is so sad, they are putting a bad name out there for the companies that are actually taking their time to correctly refurbish consoles (clean, repair, repaste, repad) and they fail to do the easiest part of a "refurbish"...... CLEAN and REPASTE.... it will catch up with them soon
@@JPSimen DKOldies warrior over there. It is a scam if they claim the console has been refurbished and charge a premium for it, when it in fact has not been refurbished. They are not cheaper then other retailers. You are better off buying else where for cheaper. I will never defend a company with bad business practices.
exactly what i was thinking.. /e Nevermind i clearly didn't pay enough attention. Thank you for correcting me @Neil O'Rourke Honestly i was going to say how nice it would've been to have had two for the price of one.. I guess we can always dream.
To give DKOldies some credit, they performed better here than expected. But, then again, the bar for DKOldies was already so low, they realistically could only go up
@@nitebird500 while I do get what you mean, you gotta admit that the dust storm PS3 was worse than this one. Plus, I didn't specify that I gave them credit on the cleaning job. For all you know, I meant giving credit for sourcing a cleaner PS3
They didn't do any better. They just got a PS3 that had less dust and sent it to him. They did the same amount of work but instead of recieving the worst of the dusty consoles he got one with less dust. If they actually did their job they'd actually fully open them.
"For future reference, opening up a console does void the warranty but i talked to my department" And they said we have no legal leg to stand on when it comes to warranty stickers we put on old consoles. I really hope this business crashes and burns.
The thing that bothers me about DKOldies is that they make entrepreneurship look bad. The most important thing is to do right by your customers in any business and there are many hard working people that do. Because bad actors like them get attention (as they should), it can create skepticism about other small businesses which is unfortunate.
I don't think that would help. They can easily play the, "you're all just a bunch of trolls," defense. Actual customers would be the only effective way (and lets be real, anyone who has bought from dk oldies is already milking it for youtube content)
I remember the first time I found there ad, and was super excited but once i saw there prices theres no way the average person will justify that price.
Hey so funny thing about that thumb nail. In the US manufacturers can NO LONGER VOID ANY WARRANTY over a sticker being broken or removed. Right to repair has come a long way in protecting the consumer.
What makes me laugh is they say don't open it cause it breaks the warranty, then in a other email I've seen they advise to clean and fix yourself.... which one is it, don't open it to fix, or do open to fix 😂
My only agreement against the dust inside is how long has that console been sitting on a shelf before it was shipped out? I would expect dust, the dirt however is unacceptable.
It's going to take a good lawsuit to change this. Seems like they know what they're doing, just daring people to call them on it. The only effective way to do that is attack their wallet.
How hard can it possibly be for DK moldies to refurbish consoles? Like just do it you already charge more than double the price, sometimes triple on everything.
I could be entirely wrong here, but aren't warranty void stickers here in the U.S ruled out? Like, they don't apply anymore? I remember a few years back with pc parts like graphics cards and stuff that warranty void stickers aren't legal anymore. Like you can open up your device because of right to repair and the company still has to offer warranty..
only since 1975 :P Magnuson-Moss Warranty Act, the Feds mandated that you can open your electronics without voiding the warranty, regardless of what the language of your warranty says.
3:20 That happened to me as well. My aunt gave me her ps3 and i didnt play on it for like 3 years and when i started playing gran turismo, the console killed itself😭
I refurbished my own PS3 console’s and backwards compatible and I bought them 60-90$ I feel sorry for the people that buy 300-400$ for it on a fake " refurbished "console 😂
@@ghostfrieza2904 I agree, but, if enough people keep doing it then DKO will stay in business and if they stay in business then they are going to continue to harm the retro game collecting scene by driving up prices across the board, not just for their own customers. Other resellers will see their prices and think that it's what games and consoles are actually worth and they will increase their prices.
I bought my PS3 in the same price range between 60-90 on ebay but here its a backward compatible PS3 and the price is very high everywhere not only on dkoldies.
I was considering to buy an original Xbox that I used to play with my dad, but it was overpriced. After seeing your videos of how they list their consoles as being “refurbished.” I was super disappointed of how they would treat old classics this way. Thanks so much for the video you made Jacob, you save me money from DK.
Yeah I don't think dkoldies understands how running a business works. You can't say you are refurbishing something, then say oh it's only warranted if you don't check that we did/didn't do that. If someone wants to sue or class action, they would lose in a heartbeat.
People on Facebook aren’t aware of this bs yet. If you see their videos and comments all the comments are in favor of this shitty business. The word needs to be spread more
Almost positive they need some sort of paperwork indicating they can mark void warranties on consumer products, and im not too sure 2nd hand "refurbishments" qualify for voidable warranty status.
I really hope everyone finally calling them out on there lies will make them change their ways, but by their responses I don't have much hope.. Thanks for helping hold them accountable.
I actually just picked up a PS3 console from a Goodwill that I am going to test and clean up for resale. I already have thermal paste and meters set to do a full refurbishment. I already feel like I am going to do 100x more work on it than DKOldies ever would.
The only thing I've ever ordered from DK is the power brick and tv connection for a N64. I would never pay good money for a super old console when I can order parts to repair the ones I find in the dump. Plus working on consoles is easy and fun. The most frustrating part of working on consoles is making sure you have the right tools and parts but there are toolkits you can order that have everything you need in em. Save a few bucks and rebuild your own consoles and few for your friends.
The Warranty sticker they put is on the console is illegal in the states. So them telling you that opening it up would void it is also illegal. Look it up yourself and you will see. You can also report the company for doing it.
And the thing they do where they make a console or item extremely expensive and then have a permanent 100 dollar sale on them to make it look like a good deal apparently that’s also illegal
See the issue is that actual refurbishment (thermal paste replacement) is the console lasts longer and the same customers won’t need to go back to buy more.
What if... DKO charges outrageous prices because of all the shipping and re-shipping and re-re-shipping of unfurbished consoles until the customer is finally happy with the cleanest un-refurbished console in stock???
If they did not open and clean the system which would be the definition of refurbished then it shouldn't have a warranty sticker if they didn't do any work inside
I'm happy to see you open the box on screen. Way too many other people showing us unrefurbished DK consoles but the boxes were already opened. Some people possibly just jumping on the band wagon to get views
My local game store sells old consoles like this properly refurbished and I did the same thing you did. Opened it and checked, BUT they actually tell you that it was refurbished or if they just got it and are re-selling and the price does change before and after it’s refurbished, they let you know and the price changes on the console you buy. If anyone is curious the store is called “Level 7”, I’ve only seen them here in Colorado( if you’re in Las Vegas, NV. I recommend “WII play games”).
What sucks is that I feel like their business is thriving even more than before because of vids like these... You're doing good work here, but I can't help but wonder if they're actually benefitting from the shame they SHOULD be feeling.
@@gordonshumway7465 no, I’ve never looked at their website. I was only responding to what Jacob was stating in his video. Critical thinking is hard for Gordon. Also am now wondering if Gordy boy is some kind of shill account for DKO….
@@gordonshumway7465 I’ve seen like maybe 6-7 videos of the dude over the years and I just double checked and I’m not a subscriber of his. I remember watching a couple vids of him reviewing home brew mods for portable consoles. He only popped up in my feed again because of all this DKO bs. Also you are confirmed as DKO and I wish you the best but I will not argue further
It's crazy seeing consoles like this. hell, I even take the time to tear down and refurb my own consoles. 8 years ago DK Oldies used to be somewhat decent.
Check out aura.com/jrob and see if your gamertag has been exposed on the dark web 😳
Also let me know how you would rate this refurbishment…
Good thing you got your money back
3 out if 10 on the monkey scale
@@xXxjacksworldxXxyea, I think DKoldies will shut down sometime in the future due to lack of money.
Hey didn't you say you were going to reply to me on Twitter or something like that
How did you make this comment before the video was uploaded?
So they basically said "we don't allow people to open up their consoles to fact check our statement about refurbishing consoles".....Yep, definitely nothing sketchy about that WOW
That's classic fraud imo
Having a warranty sticker like that is illegal
It's especially sketchy when you know that they encourage people to repair their consoles themselves before sending them back, it's an actual scam. There was another RUclipsr who emailed them and they requested he try and fix the problem himself before returning it. But that would involve removing the stickers, making the warranty null and void. They're actual criminals.
Well they can't uphold that statement in the US because opening up your device does not void your warrenty. They're just saying that to make people think they can't open them when they are well within their own rights to inspect the inside themselves.
Yh even more sketchy when they put stickers on the console to make people think that it will void the warranty when it actually doesn't
The voided warranty for opening and inspecting your purchase is a gigantic red flag. They know what they're doing.
The warranty ended like ten years ago what they smoking
They knew who they were sending it to, had a note saying to clean it, and nothing new has changed. Amazing.
Could it be an employee fault, or a corporate fault?
@@CorvetteBro Nah they just forgot, they are human after all!
@@CorvetteBro both
Maybe they just used the function built into the PS3 for blowing out dust and they're like "yup that's clean now" ☺️
@@Equinox4O7 lmao
It wouldn’t be that big of a deal, but when it’s $400 it’s a big deal.
That’s wtf I’m saying. If people spending that much money make sure their stuff is in the best condition possible
@@KoolaidGC3 That's exactly how I would do things, if I were in their place. Top-dollar price demands top-dollar service, especially when there is language on their website specifically stating the machines are fully "tested" and "cleaned." Dead-on-arrival and/or filthy machines, with non-OEM parts, are not worth top-dollar prices.
The use of non-OEM parts is a standard that also applies to classic cars - if the engine and transmission are original (VIN-matched is usually the term used, since the Vehicle Identification Number is often stamped on the engine block and sometimes the transmission casing), the car is typically worth substantially more.
Nobody seems to understand, business is not only about customer acquisition, it's also about customer retention. You not only want to get people "in the door," you want to give them an experience that encourages them to return. Word-of-mouth advertising from happy customers also drives acquisition, but is less effective than unhappy customers - the age-old axiom is that a pleased customer tells one or two people, but a displeased customer tells ten people. This can be easily updated for modern times by adding, "word-of-mouth is further amplified by the prevalent use of social media, so remember you are always under the microscope of public scrutiny."
But what do I know, I'm just some 45-year-old newspaper carrier that moonlights at a coffee-and-donut chain.🤷♂
They probably bought this PS3 for $50 and sold it for $400 lol
That's true you want a not have to worry about console..paying that much
@@Rude_Boi Yeah, and some of there consoles might've been owned by smokers... Which would not be pleasant in many ways, the smell, and the dirt/grime.
you know what the craziest thing is? they always show off their "cleaning department" and yet they're sending out all their consoles like this. they have to have been faking all of that at this point
Noooo you think? Haha that's exactly what they are doing. Surprisingly they get so much business that they couldn't possibly keep up with the demand of their BS consoles so you just ship out junk that they literally just bought off random people who send their stuff to them. It's not rocket surgery, pretty easy to know what they are doing
maybe if they spent more time cleaning every console, and less time filming the one console being cleaned and patting themselves on the back for it, they'd have a better success rate.
@@austindolan7182truest truth that’s ever been truthed
They're cleaning department doesn't open consoles up, they just clean the exterior.
They are like telemarketers ''IT IS THE BEST PRODUCT ON THE MARKET'' and then you get some trash that is the worst garbage on the market.
I can’t believe a thermal paste company hasn’t reached out to you for sponsorship.
Your loyalty to the importance of thermal paste is inspiring.
Meanwhile mryeester got his own paste
It’s genuinely baffling to me - it ALMOST makes me think they are just playing into it for some super weird reason 😂
Yeah I can’t tell if they’re two steps behind all of us.. or maybe 2 steps ahead? 😂
I wonder if they think any coverage on them is “free advertisement “
Why did someone delete my comment? 😕
I honestly think they do this to trolled the Popular RUclipsrs because that’s what it seems like
"any publicity is good publicity"
I dont think that applys for DKoldies but they are running with it
I feel they don't send a OEM controller because they can separate them from the console to make even more money
Ohhh
That's exactly the reason why
Yeah, they charge like an extra $30 for the OEM controller. It’s a scam through and through, at every step.
Precisely
What...a.....revelation haha
I actually don’t think it is legal for them to void a warranty because you opened the console. Should be part of the consumer protection act or something similar to that name. I wonder if they could face repercussions for suggesting that they normally wouldn’t honor voiding the warranty, or if they’d only get in trouble if they actually refused you due to a “voided” warranty.
Businesses can do whatever they want bro. Y’all gotta stop with that legal bs. Filing a lawsuit isn’t cheap or free. It’s gonna costs you thousands
It's probably only illegal if they follow through with their threat of a voided warranty I'd assume
@@Jordanfiend361 They actually can’t just do what they want lmao. I get your point, but there’s a reason there are consumer protection laws in place and why places have been sued for violating their own policies. It isn’t cheap, doesn’t mean you should just accept it and get fucked over yah know.
That's correct they have to prove that you taking it apart caused the damages for it to not work.
So long as the console isn't damaged(like the machinations, not cosmetically) the console is still under warranty, in fact the FTC told off the major 3 companies that its illegal to void a console thats only been opened.
Fun fact they're technically committing a felony by putting warranty stickers on products
Red sun over paradise
I’m convinced DKOldies literally does not even know what thermal paste is
Same people that use magic erasers on gloss plastics….
@@GooseMon yeah, honestly if they think magic eraser is ok then I can’t blame them for not opening it, but I can blame them for advertising that they open it, screw them!
And same people that use compressed air on fans instead of those iFixit brushes.
@@GooseMon And destroy rare GBA SP consoles which they deemed as fake.
@@Facade953 Can you explain this one? I keep seeing it brought up, but can't fathom what a 'rare' GBA SP is exactly. I'm not aware of any particular model that was/is sought after.
I love how a company who is OPENING UP and “refurbishing” gaming systems has the gall to put their OWN warranty sticker on it like they didn’t open it up first, they tell YOU that you can’t. Boggles the mind
Joey and the rest of DKOldies must have a humiliation fetish
Or, no shame
I wouldn't say the rest. The general employees have probably no say in how the company runs.
@@m9x3mosthey have say in what company they decide to work for though…but yeah I get it people don’t have morals anymore lol
joey definitely gave huge bottom energy in his videos, wouldnt surprise me
imagine knowing ahead of time that this console will be on youtube opened and checked and still not cleaning it.
Just a note, opening a console does not void the warranty by US law. There have been many court cases over this matter and the company has lost every single time. The issue is no one is going to take someone to court for something as small as a ps3. The people who have are generally through class actions but, they tend to go after the manufacturers who have more money as opposed to relatively small 3rd party resellers. It's not worth the court fees.
DkOldies always back pedals on the warranty stickers saying "oh you opened up the console and that voids the warranty, b-but we'll send you a replacement. They only put them on for fear mongering purposes because they don't want customers finding out their consoles aren't refurbished. In actuality they can't enforce it because it's illegal.
Yep
A part of me wonders if they opened it and seen that it wasn't that dirty and decided not to clean it
I find it sad how they won’t take any accountability for their shady business practices. As well as telling you opening the console voids the warranty which is now illegal to do according to US law.
That law was made specifically to target new merchandise. (You buy a PS5 brand new at best buy, open it and Sony can't deny a warranty) does it cover "refurbished" products as well?
@@patrickm2912 I could've sworn refurbished meant that they opened the system to clean it and fix any problems. That would mean that DKOldies are actually the ones who voided the warranty, assuming it wasn't opened prior to them having it
@@rain6085 whether its illegal or not doesn't excuse the fact they take zero accountability for the multiple consoles they have shipped that weren't properly refurbished. And hiding/deleting any and all comments that shine a negative light on them. That raises red flags at least to me. But hey if people want to pay their absurd prices that's on the customer. But as a business they should be doing better.
@@patrickm2912 I think it's a blanket ban on all warranty stickers period
@@patrickm2912 no, I'm not sure why you're espousing that nonsense.
This exact situation happened to me. I ordered a “refurbished” Nintendo GameCube from DKOldies last December. It looked clean for the most part, but it wouldn’t read discs. I contacted them and they shipped me a replacement one. The replacement one was dirty as all hell and, guess what, it wouldn’t read discs either. I will not be ordering from them again.
For future reference, the disc read issue can be fixed very easily with few tools.
You'll need:
Game Bit screwdriver
Phillips head screwdriver
Multimeter
Take out the 4 game bit screws on the bottom in the corners, then turn the system back over. Put your hands on the sides, pull the shell off, and put it aside. On the back plate where the power and output cables are, there are two clips, one on each side. Gently push the clips back and the plate will come off. Now do the same for the front where the controllers connect, but remove the ribbon connector from between the memory card ports. (BE AWARE: The ribbon cable is soldered to the front plate board, don't try to pull the top side off.)
Now, there are 12 screws around the disk drive, two of them hold the fan, and two are under the fan. The fan can stay connected but you can pull the connector if you want. Remove these screws. There are two brackets on top of the memory card slots held in with two screws each. Remove both and set aside.
Now, pick up the disc drive and flip it. There is a metal plate held in by 7(?) screws, remove this plate and set aside.
This is the disc drive board. Close to one side, you will see a component that looks like a black square with a metal circle in it, and on that circle is a Phillips head pattern. This is the laser potentiometer. It has three legs that connect to the board, and you should orient the board so that the single leg is on the left. Now set your multimeter to Resistance (Ohms, Ω) and put one lead on the left leg, and the other on the bottom right. Most likely this will not be correct. Take the Phillips head screwdriver and turn the potentiometer very slightly about ⅛ of a turn, then read it out again, it should be between 200-400 Ohms, but this might vary depending on your console. Once you have it in that range (I suggest somewhere in the middle), you can reassemble the console up to before you put the shell on, put a game in, and hold the double switch on the back right side of the console. Power it on and see if the disc will read. If not, keep adjusting the potentiometer.
I hope this helps, whether you specifically or anyone else.
While it's open you can also replace your CMOS battery on the controller port board but this requires a soldering iron and a new battery.
@@i_i_isaac_i_i8778 You are missing the point here. He ordered a refurbished GameCube and paid DKOldie prices for it. It should have worked out of the box. A customer should absolutely not have to fix a console themselves immediately upon delivery if they purchased a working console.
@F1R3 PH03N1X I meant to add, nothing is going to make them not adjusting it right, but if I can help at all that's all I wanna do. I even remember a DKOldies video of them refurbishing a gamecube where they clearly showed that they know to do it.
You left out the part were your damned disks were cleaned with sandpaper..... but go on.
@@JPSimen The discs I used were CLEAN, thanks! Maybe don't make assumptions before you find out the whole story, be smarter. :)
They had a chance to redeem themselves, just to screw it up once again.
How has DKoldies not caught a lawsuit yet? 😭
Because the average consumer who would actually buy a console from dk oldies likely wouldn’t take the console apart. Especially those who would have the money need to sue dk oldies lol they’ll just buy another one
Remember guys. This is the same company that literally put out a video just a week ago saying they “refurbish” their consoles.
@@monstertheatergames even if that’s the case with the word refurbished being misused, they actually do say that all consoles get cleaned so just stfu bro lol.
@@monstertheatergames refurbish means to renovate or redecorate, so either they need to clean their consoles or the word must change.
@@monstertheatergames Did you just copy paste the same comment? 💀
@@monstertheatergames based
They don't want you opening it so you don't find out how they don't refurbish anything. So they threaten to void warranty if you do. Great business practices.
This isn't a joke anymore, further *legal* action(s) should be taken against them.
PS: Based on my experience, they basically use a more powerful blower, which removed some dust bunnies, but not actual dust powder, hence the situation inside your console.
Furthermore, as I have previous working experience on an IT company, improper air ventilation and cooling for the PSU/CPU is a potential *fire hazard*
Same thing goes for its 15+ years old bulged capacitors and resistors.
I'm pretty sure there's more than a handful of excellent lawyers out there, readily to take those *criminals* into court. You fellows should be in touch in order to press that as a group, best of luck!
I just made a comment about that....someone should do a class action lawsuit and get a bunch of people together and sue them. This is going too far and has been going on for quite awhile now.
@@TECHNOGEEK20000 Im sure there are consumer advocacy groups who'd love to hear about how DK Oldies is selling fire hazards to their customers, and im sure the federal trade comission would love to hear about their Consumer Protection Rights violating warranty stickers
cry harder
@@sxnderland do you work at dk oldies or something ?
@@sxnderland courts *do* take into consideration youtube videos and comments alike.
In case you're working or you're affiliated with those scammers, it's going to be fascinating to see your testimony. And believe me, we're the last people who you're going to see cry.
The scuffs on the top might be from them opening it with a knife.
I'd like to see DKOldies compete with GameStop to see who can go bankrupt first... starting now!
Gamestop is not doing well so prob them first.
@@Fizggig Nah, DKOldies' reputation can only go down from here, at least GameStop isn't completely irredeemable (NFTs aside)
People have been saying that GameStop will be going out of business for many years now, I don't think it's actually going to happen
@L1V1NGFR34k true I dont think they will go out of business soon but I do think in the next 5 years there is a bigger possibility.
Just recently got hired as a SGA for Gamestop (my store is typically better at customer service in our region, so I will sound somewhat biased atm) and from what I can tell, the company really isn't doomed, but digital purchases on console eshops are definitely lowering the sale counts. Gamestop is most likely going to become the go to for budget-shopping parents and people who simply prefer physical games. Other than that, yeah, the glory years are quite behind the company.
Its truly night and day when your console isnt really refurbished. I recently got a cechA01 ps3 and played it for a few days before i opened it up to change thermal pads, clean, and repaste- and the sheer noise difference is insane. Definitely a must on these older systems
They have no excuse. It's baffling. It would be hilarious if it wasn't so expensive
If dkoldies are filming orders that are mainly to mislead their customers and make it seem like their doing something they aren't... isn't the company able to be sued or something in a legal matter if they are doing something to everyone that buys from them that isn't what they claim they do or something?
Having to remind the department to clean a console is worrisome. Isn't cleaning a console something DkOldies does by default ._. ?
its a lie
@@Vaporewave I noticed ._. !
@@SataniaMcDowel yeah its a funny moment
@@monstertheatergames I hate to point out the obvious, but the "tested" and "cleaned" text on the device listing page _strongly_ suggests these items will be both tested and cleaned. I can easily understand why buyers might expect their top-dollar purchases be both tested and cleaned. I know I would expect that, especially since it was specifically mentioned on the website on the product page, and therefore legally-binding under consumer protection laws.
@@monstertheatergames I found Joey's alternate account.
I was curious how they were going to handle the warranty. Obviously they knew they were in the wrong and needed to replace it. Unfortunately, the replacement was terrible even after instructing somebody in their company to clean it. Are you going to return both?
That email reply basically says: "The warranty sticker is there to keep you from finding out that we didn't do jackshit on the console's insides."
Anybody else find it sus that his placed ad has the most replays?
I’m telling you, Jacob and Rich plus all the other RUclipsrs should file one big class action lawsuit against DKOldies they deserve to go bankrupt, after all these videos that been made exposing their crooked ways and scams
Just a thought; I cleaned an extremely dirty ps3 one time, then played games for about 5 hours. When my girlfriend got home, I wanted to show her how clean the console was and opened it back up to find dust patterns that looked exactly like the one in this video, even the same light grayish color.
Just keep asking for replacements till they actually refurbish one. I'd like to see if it actually happens lol
Yes keep this going!
There must be retro sellers out there actually refurbishing they’re consoles. It’s just a shame that this can’t be common practice considering how much someone might be paying for the service. Just did tear downs on my ps4 pro and my buddies down to the thermal paste and fans and in a professionals hands it’s gotta be way faster than mine which didn’t take very long to begin with. To think someone might by refurbished only to have they’re console fail in the near future is sad all in all.
You might literally HAVE to add in your email, "This console will be opened on video for RUclips to see" and just see if they ACTUALLY clean it out.
They wouldn’t send it out lol
They might just not even send it and deny the order
This is so sad, they are putting a bad name out there for the companies that are actually taking their time to correctly refurbish consoles (clean, repair, repaste, repad) and they fail to do the easiest part of a "refurbish"...... CLEAN and REPASTE.... it will catch up with them soon
"Is DKOldies a scam? No."-Joey
And then he says it's family owned... which means they can do shady practices like this because it's family owned (???)
Just look at Joey’s smile. That’s a smile you can count on 😬
Is DKOldies a scam?
Joey "Real"
It is not a scam if the console is in working order. It is cheaper than most resellers, and has a strong hold over old operating consoles.
@@JPSimen DKOldies warrior over there. It is a scam if they claim the console has been refurbished and charge a premium for it, when it in fact has not been refurbished. They are not cheaper then other retailers. You are better off buying else where for cheaper. I will never defend a company with bad business practices.
Kinda amazed they sent you a replacement without asking for the old one back.
exactly what i was thinking..
/e Nevermind i clearly didn't pay enough attention. Thank you for correcting me @Neil O'Rourke
Honestly i was going to say how nice it would've been to have had two for the price of one.. I guess we can always dream.
@@LukeDaCollectorthey did which is why it came with a return label
To give DKOldies some credit, they performed better here than expected. But, then again, the bar for DKOldies was already so low, they realistically could only go up
How did they do better? They didn’t clean it.. they got lucky by giving him a cleaner one that the received in
@@nitebird500 while I do get what you mean, you gotta admit that the dust storm PS3 was worse than this one. Plus, I didn't specify that I gave them credit on the cleaning job. For all you know, I meant giving credit for sourcing a cleaner PS3
Wait until they send a refurbished console with a mummified rat inside
They didn't do any better. They just got a PS3 that had less dust and sent it to him. They did the same amount of work but instead of recieving the worst of the dusty consoles he got one with less dust. If they actually did their job they'd actually fully open them.
How much did they pay u?
It reminds me I need to see if I can get my old Fat PS3 at a local retro shop fixed.
"For future reference, opening up a console does void the warranty but i talked to my department"
And they said we have no legal leg to stand on when it comes to warranty stickers we put on old consoles.
I really hope this business crashes and burns.
Agreed!
I hope they go bankrupt and the store falls into a hole.
I'd like their inventory to be in better hands as well.
The thing that bothers me about DKOldies is that they make entrepreneurship look bad. The most important thing is to do right by your customers in any business and there are many hard working people that do. Because bad actors like them get attention (as they should), it can create skepticism about other small businesses which is unfortunate.
We should come all together and spam them with questions so they have no choice but to address the situation this is outrageous
I don't think that would help. They can easily play the, "you're all just a bunch of trolls," defense. Actual customers would be the only effective way (and lets be real, anyone who has bought from dk oldies is already milking it for youtube content)
@@threemar3 agreed
I really dont understand how they can morally be ok with themselves doing this
DKoldies - “Dust can be used in replace of thermal paste right?”
"And since your order has been picked to be filmed, I'm throwing in all the dust from my dust pan in for free" 🙂
Every time I watch Jacob R’s videos the ad before is whatnot
I'm mad curious what their excuse will be this time
I remember the first time I found there ad, and was super excited but once i saw there prices theres no way the average person will justify that price.
This almost confirms they opened this second unit to be sure it was "cleaner" but still didn't bother refurbishing. Just wow.
Plot Twist: DKOldies is secretly Owned by GameStop.
GSOldies
but Gamestop *actually makes an *ATTEMPT* to refirb, DKOldies isnt XD.
Wouldn't be surprised when the frauds at GS sell opened copies as "new"
Hey so funny thing about that thumb nail. In the US manufacturers can NO LONGER VOID ANY WARRANTY over a sticker being broken or removed. Right to repair has come a long way in protecting the consumer.
What makes me laugh is they say don't open it cause it breaks the warranty, then in a other email I've seen they advise to clean and fix yourself.... which one is it, don't open it to fix, or do open to fix 😂
Haha good point!
My only agreement against the dust inside is how long has that console been sitting on a shelf before it was shipped out? I would expect dust, the dirt however is unacceptable.
It's going to take a good lawsuit to change this. Seems like they know what they're doing, just daring people to call them on it. The only effective way to do that is attack their wallet.
not going to happen
@@sxnderland why are you simping so hard for dk oldies? 🤔
How hard can it possibly be for DK moldies to refurbish consoles? Like just do it you already charge more than double the price, sometimes triple on everything.
You need to start having them ship these things to your friends house or something cause they probably are onto your address by now.
Reviewtechusa has done that and they still send out non-refurbished consoles
I think he said in a previous video that he did that here.
Edit: he says it again az 12:04
If they were onto him, they would’ve sent him a replacement ps3 that was fully clean with new thermal paste
@@aceplays1081 I donno, this is DK oldies we’re talking about man.
@@gordonshumway7465 watched the video palooka, but I had my kids around so I had stuff going. Initial point still stands.
I love how the TV picture was a ps3 in a dust storm😭😭😭💀perfect Representation💀
I could be entirely wrong here, but aren't warranty void stickers here in the U.S ruled out? Like, they don't apply anymore? I remember a few years back with pc parts like graphics cards and stuff that warranty void stickers aren't legal anymore. Like you can open up your device because of right to repair and the company still has to offer warranty..
they've been illegal to enforce since 1975
only since 1975 :P Magnuson-Moss Warranty Act, the Feds mandated that you can open your electronics without voiding the warranty, regardless of what the language of your warranty says.
3:20 That happened to me as well. My aunt gave me her ps3 and i didnt play on it for like 3 years and when i started playing gran turismo, the console killed itself😭
I refurbished my own PS3 console’s and backwards compatible and I bought them 60-90$ I feel sorry for the people that buy 300-400$ for it on a fake " refurbished "console 😂
If your spending 300-400$ on a refurbished ps3 you deserve everything bad that comes with it 💀
@@ghostfrieza2904 I agree, but, if enough people keep doing it then DKO will stay in business and if they stay in business then they are going to continue to harm the retro game collecting scene by driving up prices across the board, not just for their own customers. Other resellers will see their prices and think that it's what games and consoles are actually worth and they will increase their prices.
I bought my PS3 in the same price range between 60-90 on ebay but here its a backward compatible PS3 and the price is very high everywhere not only on dkoldies.
Yeah I don't feel bad for these youtubers
@@ghostfrieza2904 npc
I was considering to buy an original Xbox that I used to play with my dad, but it was overpriced. After seeing your videos of how they list their consoles as being “refurbished.” I was super disappointed of how they would treat old classics this way. Thanks so much for the video you made Jacob, you save me money from DK.
DKoldies needs to publicly apologize right now.
Fat chance
Why should they apologize? Clearly everyone is jealous of their success 😎
They have, on multiple occasions, a change to their deceptive business practices is all that's needed.
Never apologize for anything ever.
Almost 2 decades of lying about refurbishment. Thank you for shining a light on these guys. That is the best disinfectant
2 DECADES? THEY HAVE EXISTED THAT LONG? WOAH
Yeah I don't think dkoldies understands how running a business works. You can't say you are refurbishing something, then say oh it's only warranted if you don't check that we did/didn't do that. If someone wants to sue or class action, they would lose in a heartbeat.
You have the cleanest sponsor segment transition i didn't even think you were about to have an ad. Keep up the good work, love the videos!
At this point I’d be surprised if they last much longer
I really hope they don't. They are awful.
People on Facebook aren’t aware of this bs yet. If you see their videos and comments all the comments are in favor of this shitty business. The word needs to be spread more
@@ivanm0129 I wonder if they BOT comments
Almost positive they need some sort of paperwork indicating they can mark void warranties on consumer products, and im not too sure 2nd hand "refurbishments" qualify for voidable warranty status.
Awful, awful customer service they have. Please keep informing us about these scammers.
I really hope everyone finally calling them out on there lies will make them change their ways, but by their responses I don't have much hope.. Thanks for helping hold them accountable.
I actually just picked up a PS3 console from a Goodwill that I am going to test and clean up for resale. I already have thermal paste and meters set to do a full refurbishment. I already feel like I am going to do 100x more work on it than DKOldies ever would.
The only thing I can't do is reball.
The only thing I've ever ordered from DK is the power brick and tv connection for a N64. I would never pay good money for a super old console when I can order parts to repair the ones I find in the dump. Plus working on consoles is easy and fun. The most frustrating part of working on consoles is making sure you have the right tools and parts but there are toolkits you can order that have everything you need in em. Save a few bucks and rebuild your own consoles and few for your friends.
“For future reference, don’t open this console up and take the sticker off so you don’t see how we’ve scammed you”
The Warranty sticker they put is on the console is illegal in the states. So them telling you that opening it up would void it is also illegal. Look it up yourself and you will see. You can also report the company for doing it.
And the thing they do where they make a console or item extremely expensive and then have a permanent 100 dollar sale on them to make it look like a good deal apparently that’s also illegal
See the issue is that actual refurbishment (thermal paste replacement) is the console lasts longer and the same customers won’t need to go back to buy more.
Just like apple and their batteries.
@@vincentsgaming All phones with non-replaceable batteries, to be fair. Jerks!
EDIT: Full disclosure, Android user.
Email them and threaten to sue them if they don’t send you a good console. That’d probably work
What if... DKO charges outrageous prices because of all the shipping and re-shipping and re-re-shipping of unfurbished consoles until the customer is finally happy with the cleanest un-refurbished console in stock???
I'd just stop using the word refurbished and keep charging ridiculous prices.
If that's the case they'd save a ton if they, idk, actually made sure it was refurbished before sending it out LOL
i love when my consoles come with premium grade thermal dust
I believed they thought it was supposed to be cleaned outside not inside 🤣
It voids the warranty of a gaming console launched back in 2006... That's interesting 🤔
The 12 dislikes are from DKoldies
"And since your order has been picked to be filmed, I'm throwing in all the dust from my dust pan in for free" 🙃
I've been waiting for this! Awesome video!
If they did not open and clean the system which would be the definition of refurbished then it shouldn't have a warranty sticker if they didn't do any work inside
The fact that DKOldies had a chance to redeem themselves and they still failed miserably, like come on, I could do better than they did
I'm happy to see you open the box on screen. Way too many other people showing us unrefurbished DK consoles but the boxes were already opened. Some people possibly just jumping on the band wagon to get views
I’m surprised they didn’t require you to send back the first console before replacing it. Do you just get to keep both? Seems weird to me
I was wondering the same thing this ps3 being the more expensive model too 🤔
It's been the same PS3 from last week's vid, he sent it to them and they 're-refurbished' it
My local game store sells old consoles like this properly refurbished and I did the same thing you did. Opened it and checked, BUT they actually tell you that it was refurbished or if they just got it and are re-selling and the price does change before and after it’s refurbished, they let you know and the price changes on the console you buy. If anyone is curious the store is called “Level 7”, I’ve only seen them here in Colorado( if you’re in Las Vegas, NV. I recommend “WII play games”).
What sucks is that I feel like their business is thriving even more than before because of vids like these... You're doing good work here, but I can't help but wonder if they're actually benefitting from the shame they SHOULD be feeling.
“Opening your console voids your warranty” and “before you send it back try to fix the console yourself” are very contradictory statements 💀
I would actually be surprised if DKO isn’t intentionally holding back the first party controllers because they know they can sell them for more
They do
They have a "controller upgrade" option when you order a console
Unless you pay more for that option, you are getting a 3rd party controller.
@@gordonshumway7465 no, I’ve never looked at their website. I was only responding to what Jacob was stating in his video. Critical thinking is hard for Gordon. Also am now wondering if Gordy boy is some kind of shill account for DKO….
@@gordonshumway7465 I’ve seen like maybe 6-7 videos of the dude over the years and I just double checked and I’m not a subscriber of his. I remember watching a couple vids of him reviewing home brew mods for portable consoles. He only popped up in my feed again because of all this DKO bs.
Also you are confirmed as DKO and I wish you the best but I will not argue further
It's crazy seeing consoles like this. hell, I even take the time to tear down and refurb my own consoles. 8 years ago DK Oldies used to be somewhat decent.
I bought a good condition Dreamcast controller from them it had like chocolate smears or some weird paint issue
You hope it was chocolate or paint 💩
They just sent me cosmetically flawed games that were marked as good condition. THEY ARE LIARS!!!
I just got a gamecube from ebay. Can't even imagine what I'd get buying it with dk oldies, and it was a better deal too.
Under the 1975 Magnuson-Moss Warranty Act, the Feds mandated that you can open your electronics without voiding the warranty,
EVERYONE STOP WHAT YOUR DOING JACOB R HAS UPLOADED!
REV UP THOSE FRYERS CAUSE WE'RE HUNGRY!
😂😂😂